Content and Communications Marketing Executive, Castle Donington £32-34k, 1 day a week working from home, great benefits 8.30am - 5pm Monday to Friday Are you always spotting the next great content idea? Do you know what makes people stop scrolling, and enjoy turning products, people and stories into content that gets noticed? We're looking for a creative Content Marketing Executive to join the marketing team of an ambitious, growing business in Castle Donington. You'll work across a varied portfolio of brands, creating content that builds awareness, engages customers and supports commercial growth. As CContent Marketing Executive, you'll be hands-on with words, photography, video and social media. You'll need plenty of ideas, a good eye for detail and the confidence to work both behind and in front of the camera. What you'll be doing: Creating written, photographic and video content Planning and managing social media activity across LinkedIn, Instagram, Facebook and YouTube Writing blogs, articles, case studies and customer stories Producing short-form video and appearing on camera when needed Coordinating photography and video shoots Spotting trends, stories and collaboration opportunities Monitoring content performance and using the results to improve future activity Keeping content consistent with each brand's tone of voice As the Content Marketing Executive you will have: Around two years' experience in content creation, social media or digital marketing Strong copywriting, photography and video-editing skills Experience managing business social media accounts and content calendars A genuine interest in social media and emerging trends Confidence both behind and in front of the camera Creativity, initiative and the ability to turn ideas into engaging content Strong organisation skills and attention to detail Experience with Adobe Creative Suite, CapCut, Premiere Pro, Final Cut Pro or paid social campaigns would be useful but isn't essential. This Content Marketing Executive role would suit a natural storyteller who wants the freedom to experiment, create and make a visible impact within a collaborative marketing team. If you know how to turn a good story into content people want to watch, read and share, this could be the Content Marketing Executive opportunity for you. Apply today to find out more about the Content Marketing Executive role.
Sep 23, 2026
Full time
Content and Communications Marketing Executive, Castle Donington £32-34k, 1 day a week working from home, great benefits 8.30am - 5pm Monday to Friday Are you always spotting the next great content idea? Do you know what makes people stop scrolling, and enjoy turning products, people and stories into content that gets noticed? We're looking for a creative Content Marketing Executive to join the marketing team of an ambitious, growing business in Castle Donington. You'll work across a varied portfolio of brands, creating content that builds awareness, engages customers and supports commercial growth. As CContent Marketing Executive, you'll be hands-on with words, photography, video and social media. You'll need plenty of ideas, a good eye for detail and the confidence to work both behind and in front of the camera. What you'll be doing: Creating written, photographic and video content Planning and managing social media activity across LinkedIn, Instagram, Facebook and YouTube Writing blogs, articles, case studies and customer stories Producing short-form video and appearing on camera when needed Coordinating photography and video shoots Spotting trends, stories and collaboration opportunities Monitoring content performance and using the results to improve future activity Keeping content consistent with each brand's tone of voice As the Content Marketing Executive you will have: Around two years' experience in content creation, social media or digital marketing Strong copywriting, photography and video-editing skills Experience managing business social media accounts and content calendars A genuine interest in social media and emerging trends Confidence both behind and in front of the camera Creativity, initiative and the ability to turn ideas into engaging content Strong organisation skills and attention to detail Experience with Adobe Creative Suite, CapCut, Premiere Pro, Final Cut Pro or paid social campaigns would be useful but isn't essential. This Content Marketing Executive role would suit a natural storyteller who wants the freedom to experiment, create and make a visible impact within a collaborative marketing team. If you know how to turn a good story into content people want to watch, read and share, this could be the Content Marketing Executive opportunity for you. Apply today to find out more about the Content Marketing Executive role.
Customer Service Advisor / Fleet Advisor Bolton, 4 on and 4 off, (6am - 6pm or 9am - 9pm) £30-31.5k Are you a proactive problem-solver with a passion for the automotive industry? Do you thrive in a fast-paced environment where customer satisfaction is the top priority? We are looking for an experienced Customer Service Advisor / Fleet / Service Advisor to join a growing team in Bolton. Acting as the vital link between customers, suppliers, and internal teams, you will play a key role in keeping our customers on the move and maintaining our reputation for excellence. The Role As a Customer Service Advisor / Fleet Service Advisor, you aren't just answering phones you are managing logistics, making decisions, and ensuring that the customers are kept in the loop and enquiries are handled from start to finish. What You ll Be Doing: Frontline Excellence: Handling inbound calls and delivering world-class service to meet customer requirements. Incident Management: Coordinating the movement of broken-down vehicles and organising replacement "spares" to minimise downtime. Supplier Coordination: Building strong relationships with suppliers to ensure repairs are completed on time and within cost parameters. Expert Decision Making: Making fast, accurate calls on vehicle placement and warranty issues. Record Keeping: Maintaining meticulous notes on our systems (IFS/Kerridge/R2C)/1link to ensure customers are kept informed at every stage of their repair journey. What We re Looking For: Experience: You have a background in customer service, ideally within a service centre or the automotive industry. Technical Savvy: You are comfortable with technology; experience with Kerridge or R2C is a major plus. Knowledge of vehicle parts is also an advantage. Communication: You can communicate clearly and professionally, whether over the phone or in writing. Drive: You are highly self-motivated, detail-oriented, and confident enough to make independent decisions under pressure You will be working on 4 x 12 hour shifts over an 8 day period, which will include weekends, the 2 shift patterns to choose from are 6am - 6pm OR 9am - 9pm. Qualifications: GCSE level or equivalent (Essential). Customer Service qualification (Desirable). Why Join Us? This is a fantastic opportunity to build a career in a dynamic business unit where your work has a direct impact on our success. We value work ethic, flexibility, and a proactive "can-do" attitude
Sep 21, 2026
Full time
Customer Service Advisor / Fleet Advisor Bolton, 4 on and 4 off, (6am - 6pm or 9am - 9pm) £30-31.5k Are you a proactive problem-solver with a passion for the automotive industry? Do you thrive in a fast-paced environment where customer satisfaction is the top priority? We are looking for an experienced Customer Service Advisor / Fleet / Service Advisor to join a growing team in Bolton. Acting as the vital link between customers, suppliers, and internal teams, you will play a key role in keeping our customers on the move and maintaining our reputation for excellence. The Role As a Customer Service Advisor / Fleet Service Advisor, you aren't just answering phones you are managing logistics, making decisions, and ensuring that the customers are kept in the loop and enquiries are handled from start to finish. What You ll Be Doing: Frontline Excellence: Handling inbound calls and delivering world-class service to meet customer requirements. Incident Management: Coordinating the movement of broken-down vehicles and organising replacement "spares" to minimise downtime. Supplier Coordination: Building strong relationships with suppliers to ensure repairs are completed on time and within cost parameters. Expert Decision Making: Making fast, accurate calls on vehicle placement and warranty issues. Record Keeping: Maintaining meticulous notes on our systems (IFS/Kerridge/R2C)/1link to ensure customers are kept informed at every stage of their repair journey. What We re Looking For: Experience: You have a background in customer service, ideally within a service centre or the automotive industry. Technical Savvy: You are comfortable with technology; experience with Kerridge or R2C is a major plus. Knowledge of vehicle parts is also an advantage. Communication: You can communicate clearly and professionally, whether over the phone or in writing. Drive: You are highly self-motivated, detail-oriented, and confident enough to make independent decisions under pressure You will be working on 4 x 12 hour shifts over an 8 day period, which will include weekends, the 2 shift patterns to choose from are 6am - 6pm OR 9am - 9pm. Qualifications: GCSE level or equivalent (Essential). Customer Service qualification (Desirable). Why Join Us? This is a fantastic opportunity to build a career in a dynamic business unit where your work has a direct impact on our success. We value work ethic, flexibility, and a proactive "can-do" attitude
Senior Quality Assurance Specialist, Monday to Friday, £40k+ Ruddington As Senior Quality Assurance Specialist, you will join an established Quality team and take responsibility for ensuring products and associated documentation meet customer, industry and internal quality requirements. This is a hands-on manufacturing quality role covering product inspection and release, customer documentation, First Articles/PPAP, calibration and Quality Management System activities. Benefits: c£40k salary Annual company Bonus Scheme up to 8% Monday to Friday (Days role) - approx. 7am-4pm (some flexibility on start/finish time) 25 Days Holidays plus bank holidays Onsite gym and subsidised canteen Key responsibilities of Senior Quality Assurance Specialist: Ensure finished products, orders and associated documentation meet customer requirements prior to release Prepare and complete customer quality documentation including First Articles, PPAPs, certification uploads, customer forms and physical property reports Interpret customer drawings, specifications, purchase orders and quality requirements to identify key inspection characteristics Support the investigation and tracking of product quality issues, using data and trends to help drive continuous improvement Maintain accurate quality records and electronic systems including SAP and other Quality/Manufacturing systems Lead and administer calibration activities, including coordinating calibration services and resolving calibration non-conformities Support internal QMS activities, customer audits and product substantiation reviews Participate in Lean and Six Sigma improvement activities and support quality training across the site Skills Required of Senior Quality Assurance Specialist: 5+ years' experience within Quality in a manufacturing environment Strong knowledge of quality procedures, inspection techniques, engineering drawings and specifications Experience of First Article Inspection and/or PPAP documentation Experience working within ISO/AS Quality Management Systems Confident using standard measuring equipment and interpreting engineering drawings Experience using ERP systems such as SAP, Oracle or JD Edwards Good communication skills with the ability to work effectively across manufacturing, engineering and quality teams Experience within precision manufacturing, aerospace or a similarly regulated manufacturing environment would be advantageous apply now for a confidential chat and more information.
Sep 21, 2026
Full time
Senior Quality Assurance Specialist, Monday to Friday, £40k+ Ruddington As Senior Quality Assurance Specialist, you will join an established Quality team and take responsibility for ensuring products and associated documentation meet customer, industry and internal quality requirements. This is a hands-on manufacturing quality role covering product inspection and release, customer documentation, First Articles/PPAP, calibration and Quality Management System activities. Benefits: c£40k salary Annual company Bonus Scheme up to 8% Monday to Friday (Days role) - approx. 7am-4pm (some flexibility on start/finish time) 25 Days Holidays plus bank holidays Onsite gym and subsidised canteen Key responsibilities of Senior Quality Assurance Specialist: Ensure finished products, orders and associated documentation meet customer requirements prior to release Prepare and complete customer quality documentation including First Articles, PPAPs, certification uploads, customer forms and physical property reports Interpret customer drawings, specifications, purchase orders and quality requirements to identify key inspection characteristics Support the investigation and tracking of product quality issues, using data and trends to help drive continuous improvement Maintain accurate quality records and electronic systems including SAP and other Quality/Manufacturing systems Lead and administer calibration activities, including coordinating calibration services and resolving calibration non-conformities Support internal QMS activities, customer audits and product substantiation reviews Participate in Lean and Six Sigma improvement activities and support quality training across the site Skills Required of Senior Quality Assurance Specialist: 5+ years' experience within Quality in a manufacturing environment Strong knowledge of quality procedures, inspection techniques, engineering drawings and specifications Experience of First Article Inspection and/or PPAP documentation Experience working within ISO/AS Quality Management Systems Confident using standard measuring equipment and interpreting engineering drawings Experience using ERP systems such as SAP, Oracle or JD Edwards Good communication skills with the ability to work effectively across manufacturing, engineering and quality teams Experience within precision manufacturing, aerospace or a similarly regulated manufacturing environment would be advantageous apply now for a confidential chat and more information.
Finance Manager / Management Accountant, Derby based, £38-45k depending on experience, CIMA, ACCA or AAT Part/ Recently Qualified Full time or 4 days per week, interim or perm Would you like to be a pivotal part of an organisation where you will be responsible for the operation of the companies finance function? We are seeking to recruit a talented Finance Manager / Management Accountant reporting to the Managing Director. If you are a proactive self-starter with both a management and hands on approach and able to build relationships both within and external to the Company we would like to hear from you. Key responsibilities will include: Production of monthly financial and management accounts, analysis and presentation to senior management. Production of budgets, outturns and forecasts. Business performance analysis and variance analysis. Treasury and cashflow forecasting. Production and submission of VAT return and PAYE, NI payments. Company payroll coordination and liaising with external payroll bureau for compilation. Day to day management of external service suppliers e.g., pension providers, insurance companies, health insurance, HMRC. Production of year end annual accounts and liaising with Auditors. As the Finance Manager / Management Accountant you will have: Membership of a Professional accountancy body, such as CIMA/ACCA/ACA ort have AAT's level 3 and above and be Part or Recently Qualified. Great communication skills and an ability to explain financial terms in an easy-to-understand manner. Sage 50 Cloud expertise. Strong MS Office skills in particular Excel. Process and system improvement skills. Above all we value attitude and approach. As the Finance Manager / Management Accountant you will receive: A competitive salary based on experience together with a discretionary Company bonus scheme up to 10% of salary based on company profitability. An exceptional mix of benefits and enhanced pension, including private health care and a generous holiday entitlement. A key role within a friendly and values driven company. Interesting and varied work. Friendly colleagues with a strong mix of skills, knowledge and experience. A professional yet non-corporate company culture. Flexible working, either full time, or 3-4 days per week, interim or permanent Apply now for a confidential conversation
Sep 16, 2026
Full time
Finance Manager / Management Accountant, Derby based, £38-45k depending on experience, CIMA, ACCA or AAT Part/ Recently Qualified Full time or 4 days per week, interim or perm Would you like to be a pivotal part of an organisation where you will be responsible for the operation of the companies finance function? We are seeking to recruit a talented Finance Manager / Management Accountant reporting to the Managing Director. If you are a proactive self-starter with both a management and hands on approach and able to build relationships both within and external to the Company we would like to hear from you. Key responsibilities will include: Production of monthly financial and management accounts, analysis and presentation to senior management. Production of budgets, outturns and forecasts. Business performance analysis and variance analysis. Treasury and cashflow forecasting. Production and submission of VAT return and PAYE, NI payments. Company payroll coordination and liaising with external payroll bureau for compilation. Day to day management of external service suppliers e.g., pension providers, insurance companies, health insurance, HMRC. Production of year end annual accounts and liaising with Auditors. As the Finance Manager / Management Accountant you will have: Membership of a Professional accountancy body, such as CIMA/ACCA/ACA ort have AAT's level 3 and above and be Part or Recently Qualified. Great communication skills and an ability to explain financial terms in an easy-to-understand manner. Sage 50 Cloud expertise. Strong MS Office skills in particular Excel. Process and system improvement skills. Above all we value attitude and approach. As the Finance Manager / Management Accountant you will receive: A competitive salary based on experience together with a discretionary Company bonus scheme up to 10% of salary based on company profitability. An exceptional mix of benefits and enhanced pension, including private health care and a generous holiday entitlement. A key role within a friendly and values driven company. Interesting and varied work. Friendly colleagues with a strong mix of skills, knowledge and experience. A professional yet non-corporate company culture. Flexible working, either full time, or 3-4 days per week, interim or permanent Apply now for a confidential conversation
Garment Technologist / Compliance Coordinator Fixed Term Contract Circa £35,000, Based near to Derby £35k Are you a Garment Technologist / Compliance Coordinator with a strong understanding of garment construction, textiles, labelling and factories, who enjoys getting into the detail and making sure everything is technically and factually correct? This is a great opportunity for a Garment Technologist / Compliance Coordinator to join a busy apparel business where the role sits across garment technology, product development and compliance. You do not need to already be a compliance expert; what matters more is that you understand garments, how they are made, how factories operate and how to research, check and challenge technical information properly. As the Garment Technologist / Compliance Coordinator, you will support new and existing products with everything from garment composition, labelling and packaging through to certification, factory documentation and technical checks. It would suit someone who has worked as a Garment Technologist, Product Developer, Technical Coordinator or within a design or technical room and who enjoys the analytical side of the garment industry. As the Garment Technologist / Compliance Coordinator, you will be responsible for: Reviewing garment specifications, construction and fibre composition. Checking garment labels, care labels, packaging and artwork. Ensuring the correct labelling information is in place for new garments. Sending garments and materials for testing and certification. Supporting applications for relevant product and material certificates. Checking certificates are valid, current and relevant to the correct garment, component or factory. Reviewing factory and supply-chain documentation. Following up with suppliers and factories when information is missing or unclear. Checking line lists and technical product information. Proofreading catalogues and product information for technical accuracy. Maintaining accurate certification and compliance records. Supporting wider garment compliance and sustainability activity. T o be successful as the Garment Technologist / Compliance Coordinator, you will ideally have: Experience within garment technology, product development, apparel technical support or textile manufacturing. A strong understanding of garment construction. Knowledge of fabrics, textiles, fibre composition and garment components. Experience dealing with factories, suppliers or garment manufacturers. Exposure to garment labelling, packaging or care labelling. Excellent attention to detail. A naturally analytical and questioning approach. Strong research and administration skills. The confidence to challenge information that does not look right. Good proofreading skills and the ability to work accurately across detailed documentation. You may currently be working as a Garment Technologist, Junior Garment Technologist, Assistant Garment Technologist, Product Developer, Technical Coordinator or Product Technologist and be looking for a broader opportunity where you can develop your compliance and sustainability knowledge. If you are an experienced Garment Technologist / Compliance Coordinator or come from a strong garment technical background and enjoy the detail behind getting a product right, this could be a really interesting next step.
Aug 29, 2026
Contractor
Garment Technologist / Compliance Coordinator Fixed Term Contract Circa £35,000, Based near to Derby £35k Are you a Garment Technologist / Compliance Coordinator with a strong understanding of garment construction, textiles, labelling and factories, who enjoys getting into the detail and making sure everything is technically and factually correct? This is a great opportunity for a Garment Technologist / Compliance Coordinator to join a busy apparel business where the role sits across garment technology, product development and compliance. You do not need to already be a compliance expert; what matters more is that you understand garments, how they are made, how factories operate and how to research, check and challenge technical information properly. As the Garment Technologist / Compliance Coordinator, you will support new and existing products with everything from garment composition, labelling and packaging through to certification, factory documentation and technical checks. It would suit someone who has worked as a Garment Technologist, Product Developer, Technical Coordinator or within a design or technical room and who enjoys the analytical side of the garment industry. As the Garment Technologist / Compliance Coordinator, you will be responsible for: Reviewing garment specifications, construction and fibre composition. Checking garment labels, care labels, packaging and artwork. Ensuring the correct labelling information is in place for new garments. Sending garments and materials for testing and certification. Supporting applications for relevant product and material certificates. Checking certificates are valid, current and relevant to the correct garment, component or factory. Reviewing factory and supply-chain documentation. Following up with suppliers and factories when information is missing or unclear. Checking line lists and technical product information. Proofreading catalogues and product information for technical accuracy. Maintaining accurate certification and compliance records. Supporting wider garment compliance and sustainability activity. T o be successful as the Garment Technologist / Compliance Coordinator, you will ideally have: Experience within garment technology, product development, apparel technical support or textile manufacturing. A strong understanding of garment construction. Knowledge of fabrics, textiles, fibre composition and garment components. Experience dealing with factories, suppliers or garment manufacturers. Exposure to garment labelling, packaging or care labelling. Excellent attention to detail. A naturally analytical and questioning approach. Strong research and administration skills. The confidence to challenge information that does not look right. Good proofreading skills and the ability to work accurately across detailed documentation. You may currently be working as a Garment Technologist, Junior Garment Technologist, Assistant Garment Technologist, Product Developer, Technical Coordinator or Product Technologist and be looking for a broader opportunity where you can develop your compliance and sustainability knowledge. If you are an experienced Garment Technologist / Compliance Coordinator or come from a strong garment technical background and enjoy the detail behind getting a product right, this could be a really interesting next step.
Procurement Specialist / Procurement Manager , Derby Based, Office based with hybrid potential, £45-50k + bonus We're seeking a talented Procurement Specialist to join a progressive business As the Procurement specialist you may be currently in a procurement consultancy role and looking for a fresh challenge or are a procurement professional who is looking to utilise and grow their knowledge and experience in a new career direction. As the Procurement Specialist your duties will include: Providing expert procurement advice and delivery capabilities to our clients. Delivering best practice procurement strategy, tender management, and tender evaluation services across the public and private sectors Provide input into business cases, strategies, and delivery models to embed robust and pragmatic commercial and procurement practices. As required, provide commercial advice and support to clients to define, negotiate and award a range of standard and bespoke contracts Support colleagues and the business with business development activities to continue to grow our Procurement Advisory capabilities, including lead generation, bids and RFP's. Identifying and develop new service offerings. To be successful in this role as a Procurement Specialist you will have the following skills and experience: CIPS accreditation and extensive procurement experience. Degree qualified or equivalent. A Proven track record in delivering tangible procurement and supply chain benefits. Experience and application of the NEC4 suite of contracts (ideal but not a prerequisite) Excellent communication and negotiation skills and an ability to keep our clients delighted. A proactive self-starter with a hands on approach, able to build relationships and networks both within and external to the our business. Strong MS Office skills, in particular Word, Excel and PowerPoint. Interested ? Apply now for a confidential conversation
Aug 29, 2026
Full time
Procurement Specialist / Procurement Manager , Derby Based, Office based with hybrid potential, £45-50k + bonus We're seeking a talented Procurement Specialist to join a progressive business As the Procurement specialist you may be currently in a procurement consultancy role and looking for a fresh challenge or are a procurement professional who is looking to utilise and grow their knowledge and experience in a new career direction. As the Procurement Specialist your duties will include: Providing expert procurement advice and delivery capabilities to our clients. Delivering best practice procurement strategy, tender management, and tender evaluation services across the public and private sectors Provide input into business cases, strategies, and delivery models to embed robust and pragmatic commercial and procurement practices. As required, provide commercial advice and support to clients to define, negotiate and award a range of standard and bespoke contracts Support colleagues and the business with business development activities to continue to grow our Procurement Advisory capabilities, including lead generation, bids and RFP's. Identifying and develop new service offerings. To be successful in this role as a Procurement Specialist you will have the following skills and experience: CIPS accreditation and extensive procurement experience. Degree qualified or equivalent. A Proven track record in delivering tangible procurement and supply chain benefits. Experience and application of the NEC4 suite of contracts (ideal but not a prerequisite) Excellent communication and negotiation skills and an ability to keep our clients delighted. A proactive self-starter with a hands on approach, able to build relationships and networks both within and external to the our business. Strong MS Office skills, in particular Word, Excel and PowerPoint. Interested ? Apply now for a confidential conversation
People & Culture Advisor - 6 Month Interim Contract Salary: £33,450 - £41,160 pro rata 6-month contract Hybrid Derby / Flexible Location Are you an experienced HR / People Advisor who enjoys being close to the operational side of HR and confidently supporting managers through employee relations issues? We're recruiting a People & Culture Advisor to join an established, values-led charity on a six-month contract. This is a varied, hands-on role where you'll use your HR knowledge and judgement to provide practical advice to managers and help them navigate people issues fairly, confidently and in line with employment law. You'll be joining at an important time for the People team, providing additional capacity not only to manage day-to-day priorities, but also to help improve processes, systems and ways of working. What you'll be doing A key focus will be providing first-tier Employee Relations advice and support, including: Sickness and absence management Performance and capability Unsuccessful probation Disciplinary and grievance matters Supporting investigations and sensitive ER cases Advising managers on HR policies, procedures and employment law Occupational Health and family-friendly matters Supporting wider People projects and organisational change You'll work directly with managers, helping them understand the right course of action and providing pragmatic, legally sound advice, while escalating more complex matters to the People Partners where appropriate. Is this you? You'll need to be CIPD Level 5 qualified or equivalent, with previous experience working at HR / People Advisor level within a busy HR environment. Importantly, you'll have: Strong, hands-on Employee Relations experience Experience advising managers on sickness, performance, unsuccessful probation, disciplinary and grievance matters Strong and up-to-date UK employment law knowledge Confidence interpreting and applying HR policies and procedures The ability to build credible relationships with managers and provide practical, solutions-focused advice The ability to manage a varied workload and work with a good degree of autonomy Experience within a charity or a regulated environment, supporting TUPE processes or working with trade unions would be particularly advantageous. You'll have responsibility for supporting colleagues and managers within the Derby service, while working alongside two People Partners to support services across the wider organisation. There is flexibility around where you are based, provided you are comfortable travelling when required, including attendance at the Wimbledon office approximately once every couple of weeks to connect with the wider People team. This is a great opportunity to join a purpose-led organisation where you'll have the autonomy to use your HR expertise, work closely with managers and make a genuine contribution during the six-month assignment. If you're an experienced HR / People Advisor who can quickly get up to speed and confidently handle first-tier ER matters, we'd love to hear from you.
Aug 28, 2026
Contractor
People & Culture Advisor - 6 Month Interim Contract Salary: £33,450 - £41,160 pro rata 6-month contract Hybrid Derby / Flexible Location Are you an experienced HR / People Advisor who enjoys being close to the operational side of HR and confidently supporting managers through employee relations issues? We're recruiting a People & Culture Advisor to join an established, values-led charity on a six-month contract. This is a varied, hands-on role where you'll use your HR knowledge and judgement to provide practical advice to managers and help them navigate people issues fairly, confidently and in line with employment law. You'll be joining at an important time for the People team, providing additional capacity not only to manage day-to-day priorities, but also to help improve processes, systems and ways of working. What you'll be doing A key focus will be providing first-tier Employee Relations advice and support, including: Sickness and absence management Performance and capability Unsuccessful probation Disciplinary and grievance matters Supporting investigations and sensitive ER cases Advising managers on HR policies, procedures and employment law Occupational Health and family-friendly matters Supporting wider People projects and organisational change You'll work directly with managers, helping them understand the right course of action and providing pragmatic, legally sound advice, while escalating more complex matters to the People Partners where appropriate. Is this you? You'll need to be CIPD Level 5 qualified or equivalent, with previous experience working at HR / People Advisor level within a busy HR environment. Importantly, you'll have: Strong, hands-on Employee Relations experience Experience advising managers on sickness, performance, unsuccessful probation, disciplinary and grievance matters Strong and up-to-date UK employment law knowledge Confidence interpreting and applying HR policies and procedures The ability to build credible relationships with managers and provide practical, solutions-focused advice The ability to manage a varied workload and work with a good degree of autonomy Experience within a charity or a regulated environment, supporting TUPE processes or working with trade unions would be particularly advantageous. You'll have responsibility for supporting colleagues and managers within the Derby service, while working alongside two People Partners to support services across the wider organisation. There is flexibility around where you are based, provided you are comfortable travelling when required, including attendance at the Wimbledon office approximately once every couple of weeks to connect with the wider People team. This is a great opportunity to join a purpose-led organisation where you'll have the autonomy to use your HR expertise, work closely with managers and make a genuine contribution during the six-month assignment. If you're an experienced HR / People Advisor who can quickly get up to speed and confidently handle first-tier ER matters, we'd love to hear from you.
People Partner - 6 Month FTC, Salary: £43,920 - £54,160 pro rata 6-month fixed-term contract Hybrid / Flexible Location Derby focus Are you an experienced People Partner / HR Business Partner who can combine strong operational HR expertise with the confidence to influence, coach and challenge leaders? We're recruiting a People Partner to join an established, values-led charity for six months at an important time for its People function. This is a broad, hands-on role where you'll partner with leaders across the organisation, provide expert advice on complex people matters and help create additional capacity within a busy People team. Alongside managing day-to-day priorities, you'll have the opportunity to help improve processes, systems and ways of working. You'll have a particular focus on supporting the Derby service, while working alongside two existing People Partners to provide support across the charity's wider services. There is flexibility around where you are based, provided you are comfortable travelling to services when required. This will include regular travel to Derby and attendance at the Wimbledon office approximately once every couple of weeks to connect with the wider People team. Is this the role for you? This is a varied People Partner role where you'll be equally comfortable partnering with senior leaders and rolling up your sleeves to support operational delivery. You'll be responsible for: Partnering with and coaching leaders on people and organisational matters Providing expert advice on complex Employee Relations cases Leading and supporting TUPE, including service mobilisations and demobilisations Supporting organisational change, including restructures and redundancies Providing guidance and support to People Advisors and Administrators Reviewing and developing HR policies in line with employment legislation Supporting leaders to build effective, high-performing teams Using people data and HR metrics to identify trends and opportunities for improvement Helping improve People processes, systems and ways of working Contributing to wider People & Culture initiatives and priorities What we're looking for You'll be an experienced People Partner / HR Business Partner or senior generalist HR professional who can quickly get up to speed and make an immediate contribution. You'll bring: CIPD Level 7 membership Significant senior generalist HR / People experience Strong and up-to-date UK employment law knowledge Extensive experience managing and advising on complex Employee Relations Strong TUPE knowledge and practical experience Experience supporting restructures, redundancies and organisational change The confidence to coach, influence and appropriately challenge leaders Experience supporting and developing other HR professionals A pragmatic, solutions-focused approach and the ability to work with a good degree of autonomy Experience within a regulated environment, particularly health and social care, would be advantageous. This is an excellent opportunity for someone who enjoys making a tangible difference. You'll be joining a People function where your experience can provide much-needed additional capacity, support an established team and help leave processes and ways of working in a stronger position. If you're an experienced People Partner who can balance strategic thinking with hands-on delivery and confidently navigate complex people issues, we'd love to hear from you.
Aug 28, 2026
Contractor
People Partner - 6 Month FTC, Salary: £43,920 - £54,160 pro rata 6-month fixed-term contract Hybrid / Flexible Location Derby focus Are you an experienced People Partner / HR Business Partner who can combine strong operational HR expertise with the confidence to influence, coach and challenge leaders? We're recruiting a People Partner to join an established, values-led charity for six months at an important time for its People function. This is a broad, hands-on role where you'll partner with leaders across the organisation, provide expert advice on complex people matters and help create additional capacity within a busy People team. Alongside managing day-to-day priorities, you'll have the opportunity to help improve processes, systems and ways of working. You'll have a particular focus on supporting the Derby service, while working alongside two existing People Partners to provide support across the charity's wider services. There is flexibility around where you are based, provided you are comfortable travelling to services when required. This will include regular travel to Derby and attendance at the Wimbledon office approximately once every couple of weeks to connect with the wider People team. Is this the role for you? This is a varied People Partner role where you'll be equally comfortable partnering with senior leaders and rolling up your sleeves to support operational delivery. You'll be responsible for: Partnering with and coaching leaders on people and organisational matters Providing expert advice on complex Employee Relations cases Leading and supporting TUPE, including service mobilisations and demobilisations Supporting organisational change, including restructures and redundancies Providing guidance and support to People Advisors and Administrators Reviewing and developing HR policies in line with employment legislation Supporting leaders to build effective, high-performing teams Using people data and HR metrics to identify trends and opportunities for improvement Helping improve People processes, systems and ways of working Contributing to wider People & Culture initiatives and priorities What we're looking for You'll be an experienced People Partner / HR Business Partner or senior generalist HR professional who can quickly get up to speed and make an immediate contribution. You'll bring: CIPD Level 7 membership Significant senior generalist HR / People experience Strong and up-to-date UK employment law knowledge Extensive experience managing and advising on complex Employee Relations Strong TUPE knowledge and practical experience Experience supporting restructures, redundancies and organisational change The confidence to coach, influence and appropriately challenge leaders Experience supporting and developing other HR professionals A pragmatic, solutions-focused approach and the ability to work with a good degree of autonomy Experience within a regulated environment, particularly health and social care, would be advantageous. This is an excellent opportunity for someone who enjoys making a tangible difference. You'll be joining a People function where your experience can provide much-needed additional capacity, support an established team and help leave processes and ways of working in a stronger position. If you're an experienced People Partner who can balance strategic thinking with hands-on delivery and confidently navigate complex people issues, we'd love to hear from you.
Customer Service Advisor / Fleet Advisor Bolton, 4 on and 4 off, (12 midday to 12 midnight £30-31.5k, own transport required to get to site Are you a proactive problem-solver with a passion for the automotive industry? Do you thrive in a fast-paced environment where customer satisfaction is the top priority? We are looking for an experienced Customer Service Advisor / Fleet / Service Advisor to join a growing team in Bolton. Acting as the vital link between customers, suppliers, and internal teams, you will play a key role in keeping our customers on the move and maintaining our reputation for excellence. The Role As a Customer Service Advisor / Fleet Service Advisor, you aren't just answering phones you are managing logistics, making decisions, and ensuring that the customers are kept in the loop and enquiries are handled from start to finish. What You'll Be Doing: Frontline Excellence: Handling inbound calls and delivering world-class service to meet customer requirements. Incident Management: Coordinating the movement of broken-down vehicles and organising replacement "spares" to minimise downtime. Supplier Coordination: Building strong relationships with suppliers to ensure repairs are completed on time and within cost parameters. Expert Decision Making: Making fast, accurate calls on vehicle placement and warranty issues. Record Keeping: Maintaining meticulous notes on our systems (IFS/Kerridge/R2C)/1link to ensure customers are kept informed at every stage of their repair journey. What We're Looking For: Experience: You have a background in customer service, ideally within a service centre or the automotive industry. Technical Savvy: You are comfortable with technology; experience with Kerridge or R2C is a major plus. Knowledge of vehicle parts is also an advantage. Communication: You can communicate clearly and professionally, whether over the phone or in writing. Drive: You are highly self-motivated, detail-oriented, and confident enough to make independent decisions under pressure You will be working on 4 x 12 hour shifts over an 8 day period, which will include weekends, 12 midday to 12 midnight. Qualifications: GCSE level or equivalent (Essential). Customer Service qualification (Desirable). Why Join Us? This is a fantastic opportunity to build a career in a dynamic business unit where your work has a direct impact on our success. We value work ethic, flexibility, and a proactive "can-do" attitude
May 30, 2026
Full time
Customer Service Advisor / Fleet Advisor Bolton, 4 on and 4 off, (12 midday to 12 midnight £30-31.5k, own transport required to get to site Are you a proactive problem-solver with a passion for the automotive industry? Do you thrive in a fast-paced environment where customer satisfaction is the top priority? We are looking for an experienced Customer Service Advisor / Fleet / Service Advisor to join a growing team in Bolton. Acting as the vital link between customers, suppliers, and internal teams, you will play a key role in keeping our customers on the move and maintaining our reputation for excellence. The Role As a Customer Service Advisor / Fleet Service Advisor, you aren't just answering phones you are managing logistics, making decisions, and ensuring that the customers are kept in the loop and enquiries are handled from start to finish. What You'll Be Doing: Frontline Excellence: Handling inbound calls and delivering world-class service to meet customer requirements. Incident Management: Coordinating the movement of broken-down vehicles and organising replacement "spares" to minimise downtime. Supplier Coordination: Building strong relationships with suppliers to ensure repairs are completed on time and within cost parameters. Expert Decision Making: Making fast, accurate calls on vehicle placement and warranty issues. Record Keeping: Maintaining meticulous notes on our systems (IFS/Kerridge/R2C)/1link to ensure customers are kept informed at every stage of their repair journey. What We're Looking For: Experience: You have a background in customer service, ideally within a service centre or the automotive industry. Technical Savvy: You are comfortable with technology; experience with Kerridge or R2C is a major plus. Knowledge of vehicle parts is also an advantage. Communication: You can communicate clearly and professionally, whether over the phone or in writing. Drive: You are highly self-motivated, detail-oriented, and confident enough to make independent decisions under pressure You will be working on 4 x 12 hour shifts over an 8 day period, which will include weekends, 12 midday to 12 midnight. Qualifications: GCSE level or equivalent (Essential). Customer Service qualification (Desirable). Why Join Us? This is a fantastic opportunity to build a career in a dynamic business unit where your work has a direct impact on our success. We value work ethic, flexibility, and a proactive "can-do" attitude
Contact Centre Manager, Call Centre Manager, Fleet and automotive, Bolton, Monday to Friday 40 hours per week, £35-40k must have own transport Are you an experienced contact centre or customer service leader who knows how to keep a busy operation running smoothly? We are looking for a Fleet Contact Centre Manager to join a fleet management business in Bolton. This is a hands-on leadership role where you will help shape, support and build a team that delivers an outstanding customer experience every day. As Fleet Contact Centre Manager, you will work closely with the Fleet Operations Manager, making sure customer requirements, service levels and KPIs are met. You will support the day-to-day running of the contact centre, lead the team when required, make confident frontline decisions and keep customers fully updated on vehicle repairs, breakdowns, replacement vehicles and supplier progress. What you'll be doing as Fleet Contact Centre Manager: Ensuring inbound calls are handled within agreed KPIs and service levels Prioritising workflow across the team to maximise efficiency, productivity and quality Supporting, motivating and developing call centre advisors Acting as a key contact for customers, suppliers and the management team during contact centre operating hours Making accurate frontline decisions around vehicle placement, breakdowns, replacement vehicles and cost control Chasing suppliers to ensure jobs are completed on time and VOR remains within KPI Keeping customers updated on the status of repairs and responding to queries in a timely, professional way Generating and distributing daily reports Supporting the Fleet Operations Manager with training new starters and updating the team on procedure or system changes Ensuring warranty items are issued to the correct suppliers within agreed timescales Maintaining accurate system notes and call records Assisting with rota cover and making sure the contact centre has the right level of support at all times Helping to deal with complaints, difficult situations and service issues Identifying simpler, better and more cost-effective ways of working Taking part in management meetings to improve processes and service delivery What we're looking for: Previous experience in a customer-focused service environment Experience within fleet, automotive, vehicle repair, breakdown, logistics or a similar fast-paced service setting would be ideal Previous supervisory or team leadership experience would be helpful, but this is not essential Good IT skills, with Kerridge or R2C experience being an advantage The confidence to make decisions in the absence of the Fleet Operations Manager Strong communication skills, both written and verbal Good attention to detail and the ability to keep accurate records A calm, professional approach when dealing with customers, suppliers and internal teams The ability to manage priorities, support a team and keep service levels on track Knowledge of vehicle parts would be beneficial This Fleet Contact Centre Manager role would suit someone who enjoys being at the centre of a busy service operation, where no two days are quite the same. You'll need to be organised, confident and customer-focused, with the ability to keep people, processes and suppliers moving in the right direction. If you are ready to step into a Fleet Contact Centre Manager position where you can lead from the front, improve service delivery and help build a high-performing team, we would love to hear from you.
May 30, 2026
Full time
Contact Centre Manager, Call Centre Manager, Fleet and automotive, Bolton, Monday to Friday 40 hours per week, £35-40k must have own transport Are you an experienced contact centre or customer service leader who knows how to keep a busy operation running smoothly? We are looking for a Fleet Contact Centre Manager to join a fleet management business in Bolton. This is a hands-on leadership role where you will help shape, support and build a team that delivers an outstanding customer experience every day. As Fleet Contact Centre Manager, you will work closely with the Fleet Operations Manager, making sure customer requirements, service levels and KPIs are met. You will support the day-to-day running of the contact centre, lead the team when required, make confident frontline decisions and keep customers fully updated on vehicle repairs, breakdowns, replacement vehicles and supplier progress. What you'll be doing as Fleet Contact Centre Manager: Ensuring inbound calls are handled within agreed KPIs and service levels Prioritising workflow across the team to maximise efficiency, productivity and quality Supporting, motivating and developing call centre advisors Acting as a key contact for customers, suppliers and the management team during contact centre operating hours Making accurate frontline decisions around vehicle placement, breakdowns, replacement vehicles and cost control Chasing suppliers to ensure jobs are completed on time and VOR remains within KPI Keeping customers updated on the status of repairs and responding to queries in a timely, professional way Generating and distributing daily reports Supporting the Fleet Operations Manager with training new starters and updating the team on procedure or system changes Ensuring warranty items are issued to the correct suppliers within agreed timescales Maintaining accurate system notes and call records Assisting with rota cover and making sure the contact centre has the right level of support at all times Helping to deal with complaints, difficult situations and service issues Identifying simpler, better and more cost-effective ways of working Taking part in management meetings to improve processes and service delivery What we're looking for: Previous experience in a customer-focused service environment Experience within fleet, automotive, vehicle repair, breakdown, logistics or a similar fast-paced service setting would be ideal Previous supervisory or team leadership experience would be helpful, but this is not essential Good IT skills, with Kerridge or R2C experience being an advantage The confidence to make decisions in the absence of the Fleet Operations Manager Strong communication skills, both written and verbal Good attention to detail and the ability to keep accurate records A calm, professional approach when dealing with customers, suppliers and internal teams The ability to manage priorities, support a team and keep service levels on track Knowledge of vehicle parts would be beneficial This Fleet Contact Centre Manager role would suit someone who enjoys being at the centre of a busy service operation, where no two days are quite the same. You'll need to be organised, confident and customer-focused, with the ability to keep people, processes and suppliers moving in the right direction. If you are ready to step into a Fleet Contact Centre Manager position where you can lead from the front, improve service delivery and help build a high-performing team, we would love to hear from you.
Maintenance Controller, 4 on 4 off, 12 midday to 12 midnight, Bolton Based, £(phone number removed) Are you an experienced Maintenance Controller with a background in fleet, automotive, transport or refrigeration? This is a great opportunity to join a busy Fleet Management team in a home-based role where you will manage vehicle downtime, repair progression, supplier communication, cost control and customer reporting. As Maintenance Controller, you will be the central point of contact across internal teams, suppliers and customers, making sure vehicles off road are managed quickly, professionally and commercially. You will help keep VOR within agreed KPI tolerance, reduce unnecessary downtime, challenge repair costs where appropriate and identify opportunities for cost savings across the fleet. This Maintenance Controller role would suit someone who is confident working with data, suppliers and customers, and who can bring a calm, organised and proactive approach to a fast-moving fleet environment. What you'll be doing as Maintenance Controller: Managing vehicle downtime and VOR activity to help keep vehicles moving and within agreed KPI targets Acting as the central liaison between suppliers, customers and internal departments Monitoring third-party repair spend and ensuring the most cost-effective repair route is taken Managing supplier relationships to promote value for money and service efficiency Ensuring vehicle off road issues are escalated within the correct timeframes Taking ownership of daily, weekly and monthly VOR reporting Presenting VOR data and providing meaningful insight into performance, trends and root causes Using R2C to resolve repair delays, cost queries and live operational issues Identifying VOR trends and recommending practical solutions Reviewing repairs and costs to identify what may be covered under manufacturer warranty Analysing monthly cost savings and sharing insight with your line manager and the wider business Supporting accurate and timely administration in line with SLA and KPI requirements Monitoring processes and identifying areas for improvement Keeping up to date with manufacturer technical updates Managing weekly trackers and store queries Supporting other areas of the team where required What we're looking for: Fleet, automotive, transport or refrigeration industry experience Previous experience in a Maintenance Controller, Fleet Maintenance Coordinator, VOR Coordinator, Repairs Coordinator, Service Controller or vehicle downtime role Strong knowledge of R2C Good warranty knowledge would be highly beneficial Strong Excel skills and confidence working with data and reporting Good IT skills, including Microsoft Office Excellent written and verbal communication skills Strong customer service and relationship-building skills A methodical, organised and systematic approach The ability to prioritise, meet deadlines and work through issues efficiently Strong attention to detail A self-motivated approach, with the ability to work well from home This is a really good opportunity for a Maintenance Controller who enjoys problem solving, supplier management, cost control and using data to make better decisions. You'll play a key part in keeping the fleet moving, reducing downtime and supporting a high level of customer service across the business.
May 03, 2026
Full time
Maintenance Controller, 4 on 4 off, 12 midday to 12 midnight, Bolton Based, £(phone number removed) Are you an experienced Maintenance Controller with a background in fleet, automotive, transport or refrigeration? This is a great opportunity to join a busy Fleet Management team in a home-based role where you will manage vehicle downtime, repair progression, supplier communication, cost control and customer reporting. As Maintenance Controller, you will be the central point of contact across internal teams, suppliers and customers, making sure vehicles off road are managed quickly, professionally and commercially. You will help keep VOR within agreed KPI tolerance, reduce unnecessary downtime, challenge repair costs where appropriate and identify opportunities for cost savings across the fleet. This Maintenance Controller role would suit someone who is confident working with data, suppliers and customers, and who can bring a calm, organised and proactive approach to a fast-moving fleet environment. What you'll be doing as Maintenance Controller: Managing vehicle downtime and VOR activity to help keep vehicles moving and within agreed KPI targets Acting as the central liaison between suppliers, customers and internal departments Monitoring third-party repair spend and ensuring the most cost-effective repair route is taken Managing supplier relationships to promote value for money and service efficiency Ensuring vehicle off road issues are escalated within the correct timeframes Taking ownership of daily, weekly and monthly VOR reporting Presenting VOR data and providing meaningful insight into performance, trends and root causes Using R2C to resolve repair delays, cost queries and live operational issues Identifying VOR trends and recommending practical solutions Reviewing repairs and costs to identify what may be covered under manufacturer warranty Analysing monthly cost savings and sharing insight with your line manager and the wider business Supporting accurate and timely administration in line with SLA and KPI requirements Monitoring processes and identifying areas for improvement Keeping up to date with manufacturer technical updates Managing weekly trackers and store queries Supporting other areas of the team where required What we're looking for: Fleet, automotive, transport or refrigeration industry experience Previous experience in a Maintenance Controller, Fleet Maintenance Coordinator, VOR Coordinator, Repairs Coordinator, Service Controller or vehicle downtime role Strong knowledge of R2C Good warranty knowledge would be highly beneficial Strong Excel skills and confidence working with data and reporting Good IT skills, including Microsoft Office Excellent written and verbal communication skills Strong customer service and relationship-building skills A methodical, organised and systematic approach The ability to prioritise, meet deadlines and work through issues efficiently Strong attention to detail A self-motivated approach, with the ability to work well from home This is a really good opportunity for a Maintenance Controller who enjoys problem solving, supplier management, cost control and using data to make better decisions. You'll play a key part in keeping the fleet moving, reducing downtime and supporting a high level of customer service across the business.
Customer Service Advisor / Fleet Advisor Bolton, 4 on and 4 off, (12 midday to 12 midnight £30-31.5k, own transport required to get to site Are you a proactive problem-solver with a passion for the automotive industry? Do you thrive in a fast-paced environment where customer satisfaction is the top priority? We are looking for an experienced Customer Service Advisor / Fleet / Service Advisor to join a growing team in Bolton. Acting as the vital link between customers, suppliers, and internal teams, you will play a key role in keeping our customers on the move and maintaining our reputation for excellence. The Role As a Customer Service Advisor / Fleet Service Advisor, you aren't just answering phones you are managing logistics, making decisions, and ensuring that the customers are kept in the loop and enquiries are handled from start to finish. What You'll Be Doing: Frontline Excellence: Handling inbound calls and delivering world-class service to meet customer requirements. Incident Management: Coordinating the movement of broken-down vehicles and organising replacement "spares" to minimise downtime. Supplier Coordination: Building strong relationships with suppliers to ensure repairs are completed on time and within cost parameters. Expert Decision Making: Making fast, accurate calls on vehicle placement and warranty issues. Record Keeping: Maintaining meticulous notes on our systems (IFS/Kerridge/R2C)/1link to ensure customers are kept informed at every stage of their repair journey. What We're Looking For: Experience: You have a background in customer service, ideally within a service centre or the automotive industry. Technical Savvy: You are comfortable with technology; experience with Kerridge or R2C is a major plus. Knowledge of vehicle parts is also an advantage. Communication: You can communicate clearly and professionally, whether over the phone or in writing. Drive: You are highly self-motivated, detail-oriented, and confident enough to make independent decisions under pressure You will be working on 4 x 12 hour shifts over an 8 day period, which will include weekends, 12 midday to 12 midnight. Qualifications: GCSE level or equivalent (Essential). Customer Service qualification (Desirable). Why Join Us? This is a fantastic opportunity to build a career in a dynamic business unit where your work has a direct impact on our success. We value work ethic, flexibility, and a proactive "can-do" attitude
May 03, 2026
Full time
Customer Service Advisor / Fleet Advisor Bolton, 4 on and 4 off, (12 midday to 12 midnight £30-31.5k, own transport required to get to site Are you a proactive problem-solver with a passion for the automotive industry? Do you thrive in a fast-paced environment where customer satisfaction is the top priority? We are looking for an experienced Customer Service Advisor / Fleet / Service Advisor to join a growing team in Bolton. Acting as the vital link between customers, suppliers, and internal teams, you will play a key role in keeping our customers on the move and maintaining our reputation for excellence. The Role As a Customer Service Advisor / Fleet Service Advisor, you aren't just answering phones you are managing logistics, making decisions, and ensuring that the customers are kept in the loop and enquiries are handled from start to finish. What You'll Be Doing: Frontline Excellence: Handling inbound calls and delivering world-class service to meet customer requirements. Incident Management: Coordinating the movement of broken-down vehicles and organising replacement "spares" to minimise downtime. Supplier Coordination: Building strong relationships with suppliers to ensure repairs are completed on time and within cost parameters. Expert Decision Making: Making fast, accurate calls on vehicle placement and warranty issues. Record Keeping: Maintaining meticulous notes on our systems (IFS/Kerridge/R2C)/1link to ensure customers are kept informed at every stage of their repair journey. What We're Looking For: Experience: You have a background in customer service, ideally within a service centre or the automotive industry. Technical Savvy: You are comfortable with technology; experience with Kerridge or R2C is a major plus. Knowledge of vehicle parts is also an advantage. Communication: You can communicate clearly and professionally, whether over the phone or in writing. Drive: You are highly self-motivated, detail-oriented, and confident enough to make independent decisions under pressure You will be working on 4 x 12 hour shifts over an 8 day period, which will include weekends, 12 midday to 12 midnight. Qualifications: GCSE level or equivalent (Essential). Customer Service qualification (Desirable). Why Join Us? This is a fantastic opportunity to build a career in a dynamic business unit where your work has a direct impact on our success. We value work ethic, flexibility, and a proactive "can-do" attitude
Contact Centre Manager, Call Centre Manager, Fleet and automotive, Bolton, Monday to Friday 40 hours per week, £35-40k must have own transport Are you an experienced contact centre or customer service leader who knows how to keep a busy operation running smoothly? We are looking for a Fleet Contact Centre Manager to join a fleet management business in Bolton. This is a hands-on leadership role where you will help shape, support and build a team that delivers an outstanding customer experience every day. As Fleet Contact Centre Manager, you will work closely with the Fleet Operations Manager, making sure customer requirements, service levels and KPIs are met. You will support the day-to-day running of the contact centre, lead the team when required, make confident frontline decisions and keep customers fully updated on vehicle repairs, breakdowns, replacement vehicles and supplier progress. What you'll be doing as Fleet Contact Centre Manager: Ensuring inbound calls are handled within agreed KPIs and service levels Prioritising workflow across the team to maximise efficiency, productivity and quality Supporting, motivating and developing call centre advisors Acting as a key contact for customers, suppliers and the management team during contact centre operating hours Making accurate frontline decisions around vehicle placement, breakdowns, replacement vehicles and cost control Chasing suppliers to ensure jobs are completed on time and VOR remains within KPI Keeping customers updated on the status of repairs and responding to queries in a timely, professional way Generating and distributing daily reports Supporting the Fleet Operations Manager with training new starters and updating the team on procedure or system changes Ensuring warranty items are issued to the correct suppliers within agreed timescales Maintaining accurate system notes and call records Assisting with rota cover and making sure the contact centre has the right level of support at all times Helping to deal with complaints, difficult situations and service issues Identifying simpler, better and more cost-effective ways of working Taking part in management meetings to improve processes and service delivery What we're looking for: Previous experience in a customer-focused service environment Experience within fleet, automotive, vehicle repair, breakdown, logistics or a similar fast-paced service setting would be ideal Previous supervisory or team leadership experience would be helpful, but this is not essential Good IT skills, with Kerridge or R2C experience being an advantage The confidence to make decisions in the absence of the Fleet Operations Manager Strong communication skills, both written and verbal Good attention to detail and the ability to keep accurate records A calm, professional approach when dealing with customers, suppliers and internal teams The ability to manage priorities, support a team and keep service levels on track Knowledge of vehicle parts would be beneficial This Fleet Contact Centre Manager role would suit someone who enjoys being at the centre of a busy service operation, where no two days are quite the same. You'll need to be organised, confident and customer-focused, with the ability to keep people, processes and suppliers moving in the right direction. If you are ready to step into a Fleet Contact Centre Manager position where you can lead from the front, improve service delivery and help build a high-performing team, we would love to hear from you.
May 02, 2026
Full time
Contact Centre Manager, Call Centre Manager, Fleet and automotive, Bolton, Monday to Friday 40 hours per week, £35-40k must have own transport Are you an experienced contact centre or customer service leader who knows how to keep a busy operation running smoothly? We are looking for a Fleet Contact Centre Manager to join a fleet management business in Bolton. This is a hands-on leadership role where you will help shape, support and build a team that delivers an outstanding customer experience every day. As Fleet Contact Centre Manager, you will work closely with the Fleet Operations Manager, making sure customer requirements, service levels and KPIs are met. You will support the day-to-day running of the contact centre, lead the team when required, make confident frontline decisions and keep customers fully updated on vehicle repairs, breakdowns, replacement vehicles and supplier progress. What you'll be doing as Fleet Contact Centre Manager: Ensuring inbound calls are handled within agreed KPIs and service levels Prioritising workflow across the team to maximise efficiency, productivity and quality Supporting, motivating and developing call centre advisors Acting as a key contact for customers, suppliers and the management team during contact centre operating hours Making accurate frontline decisions around vehicle placement, breakdowns, replacement vehicles and cost control Chasing suppliers to ensure jobs are completed on time and VOR remains within KPI Keeping customers updated on the status of repairs and responding to queries in a timely, professional way Generating and distributing daily reports Supporting the Fleet Operations Manager with training new starters and updating the team on procedure or system changes Ensuring warranty items are issued to the correct suppliers within agreed timescales Maintaining accurate system notes and call records Assisting with rota cover and making sure the contact centre has the right level of support at all times Helping to deal with complaints, difficult situations and service issues Identifying simpler, better and more cost-effective ways of working Taking part in management meetings to improve processes and service delivery What we're looking for: Previous experience in a customer-focused service environment Experience within fleet, automotive, vehicle repair, breakdown, logistics or a similar fast-paced service setting would be ideal Previous supervisory or team leadership experience would be helpful, but this is not essential Good IT skills, with Kerridge or R2C experience being an advantage The confidence to make decisions in the absence of the Fleet Operations Manager Strong communication skills, both written and verbal Good attention to detail and the ability to keep accurate records A calm, professional approach when dealing with customers, suppliers and internal teams The ability to manage priorities, support a team and keep service levels on track Knowledge of vehicle parts would be beneficial This Fleet Contact Centre Manager role would suit someone who enjoys being at the centre of a busy service operation, where no two days are quite the same. You'll need to be organised, confident and customer-focused, with the ability to keep people, processes and suppliers moving in the right direction. If you are ready to step into a Fleet Contact Centre Manager position where you can lead from the front, improve service delivery and help build a high-performing team, we would love to hear from you.
Learning & Development Manager, Greater Manchester, Hybrid working, 2-3 days per week in the office 12-month fixed-term contract Salary: £65,000 + £6,000 car allowance + bonus eligibility Are you an experienced Learning & Development Manager looking for a high-impact contract where you can shape people development, lead business-wide projects and support career growth across a large, complex organisation? This Learning & Development Manager role sits within the People function of an established UK infrastructure organisation. You will lead a small L&D team, report into the Head of People, and take ownership of key initiatives across onboarding, talent and succession, career pathways, early careers and performance development. As Learning & Development Manager, you will have the opportunity to make a visible difference, helping employees build capability, supporting managers with effective development processes, and embedding a strong culture of learning, inclusion and continuous improvement. Key Responsibilities Lead and deliver business-wide L&D projects, including onboarding, talent and succession planning, and career pathways. Manage the annual performance review process and develop the annual training plan. Work with HR Business Partners to ensure L&D initiatives are rolled out effectively across all regions. Manage relationships with training providers, education institutions and professional bodies. Develop and deliver training sessions across a range of topics, including induction events. Lead the early careers strategy and oversee graduate and apprenticeship programmes. Manage apprenticeship levy processes and relevant sector levy requirements. Oversee the Learning Management System and other training platforms. Provide updates, reports and insight to the People team, senior leadership and wider business. Advise on best practice, legislative updates and process improvements within Learning and Development. Manage and support an L&D Advisor and Administrator. Develop internal communication campaigns to promote L&D initiatives and events. About You You will be a confident Learning & Development Manager with experience leading L&D projects, managing stakeholders and delivering learning initiatives across a fast-paced business. You will be comfortable balancing strategic project work with day-to-day operational management, and you will bring strong communication, presentation and facilitation skills. What You'll Need Previous experience in a similar Learning and Development role. Experience developing and delivering L&D projects. Knowledge of early careers programmes, apprenticeship levy processes and ECITB levy requirements. Strong written and verbal communication skills. Confident presentation and training delivery ability. Strong Microsoft Outlook, Excel, Word and PowerPoint skills. Ability to work to tight deadlines and manage competing priorities. A self-motivated approach and willingness to continue developing. Experience within construction, infrastructure, utilities or engineering would be advantageous, as would CIPD membership or qualification. What's In It For You? This Learning & Development Manager opportunity offers the chance to take ownership of meaningful people development projects while leading a capable L&D team. Your work will influence how employees are welcomed, supported, developed and progressed across the organisation. Package £65,000 salary £6,000 car allowance Bonus eligibility Hybrid working, 2-3 days per week in the office 25 days' holiday plus bank holidays Option to buy up to 5 additional days' holiday Contributory pension scheme Life assurance Health insurance Private medical insurance Cycle to work scheme Employee discounts and savings platform Additional lifestyle and family benefits Apply now for a confidential conversation
May 02, 2026
Contractor
Learning & Development Manager, Greater Manchester, Hybrid working, 2-3 days per week in the office 12-month fixed-term contract Salary: £65,000 + £6,000 car allowance + bonus eligibility Are you an experienced Learning & Development Manager looking for a high-impact contract where you can shape people development, lead business-wide projects and support career growth across a large, complex organisation? This Learning & Development Manager role sits within the People function of an established UK infrastructure organisation. You will lead a small L&D team, report into the Head of People, and take ownership of key initiatives across onboarding, talent and succession, career pathways, early careers and performance development. As Learning & Development Manager, you will have the opportunity to make a visible difference, helping employees build capability, supporting managers with effective development processes, and embedding a strong culture of learning, inclusion and continuous improvement. Key Responsibilities Lead and deliver business-wide L&D projects, including onboarding, talent and succession planning, and career pathways. Manage the annual performance review process and develop the annual training plan. Work with HR Business Partners to ensure L&D initiatives are rolled out effectively across all regions. Manage relationships with training providers, education institutions and professional bodies. Develop and deliver training sessions across a range of topics, including induction events. Lead the early careers strategy and oversee graduate and apprenticeship programmes. Manage apprenticeship levy processes and relevant sector levy requirements. Oversee the Learning Management System and other training platforms. Provide updates, reports and insight to the People team, senior leadership and wider business. Advise on best practice, legislative updates and process improvements within Learning and Development. Manage and support an L&D Advisor and Administrator. Develop internal communication campaigns to promote L&D initiatives and events. About You You will be a confident Learning & Development Manager with experience leading L&D projects, managing stakeholders and delivering learning initiatives across a fast-paced business. You will be comfortable balancing strategic project work with day-to-day operational management, and you will bring strong communication, presentation and facilitation skills. What You'll Need Previous experience in a similar Learning and Development role. Experience developing and delivering L&D projects. Knowledge of early careers programmes, apprenticeship levy processes and ECITB levy requirements. Strong written and verbal communication skills. Confident presentation and training delivery ability. Strong Microsoft Outlook, Excel, Word and PowerPoint skills. Ability to work to tight deadlines and manage competing priorities. A self-motivated approach and willingness to continue developing. Experience within construction, infrastructure, utilities or engineering would be advantageous, as would CIPD membership or qualification. What's In It For You? This Learning & Development Manager opportunity offers the chance to take ownership of meaningful people development projects while leading a capable L&D team. Your work will influence how employees are welcomed, supported, developed and progressed across the organisation. Package £65,000 salary £6,000 car allowance Bonus eligibility Hybrid working, 2-3 days per week in the office 25 days' holiday plus bank holidays Option to buy up to 5 additional days' holiday Contributory pension scheme Life assurance Health insurance Private medical insurance Cycle to work scheme Employee discounts and savings platform Additional lifestyle and family benefits Apply now for a confidential conversation
Learning & Development Manager, Greater Manchester, Hybrid working, 2-3 days per week in the office 12-month fixed-term contract Salary: £65,000 + £6,000 car allowance + bonus eligibility Are you an experienced Learning & Development Manager looking for a high-impact contract where you can shape people development, lead business-wide projects and support career growth across a large, complex organ click apply for full job details
May 01, 2026
Contractor
Learning & Development Manager, Greater Manchester, Hybrid working, 2-3 days per week in the office 12-month fixed-term contract Salary: £65,000 + £6,000 car allowance + bonus eligibility Are you an experienced Learning & Development Manager looking for a high-impact contract where you can shape people development, lead business-wide projects and support career growth across a large, complex organ click apply for full job details
1st / 2nd Line Support Engineer - Hybrid (4 days office / 1 day remote) Hattersley, Monday to Friday £30-33k We're looking for a 1st / 2nd Line Support Engineer to join a well-established IT function supporting a large, multi-site organisation with around 1,600 users. Based at head office, this is a hands-on role where you'll be central to keeping day-to-day operations running smoothly, providing responsive support across a broad user base. This 1st / 2nd Line Support Engineer role suits someone who enjoys variety, takes ownership of issues and wants exposure to a wide range of technologies. You'll be supporting hardware, software, Microsoft 365 and line of business systems, working in a structured environment with a strong focus on service delivery and user experience. The 1st / 2nd Line Support Engineer will manage tickets end-to-end, troubleshoot effectively and work closely with the wider IT team. It's a role where being organised, proactive and confident dealing with stakeholders is key. Key responsibilities: Provide day-to-day support as a 1st / 2nd Line Support Engineer across hardware and software Manage and prioritise tickets through the service management system Troubleshoot issues across Windows 11 and Microsoft 365 Support line of business applications Install, configure and maintain devices and user equipment Support Intune, Autopilot and modern workplace tools Assist with AV, meeting room tech and office systems Maintain documentation and update knowledge bases Support asset management and JML processes Work closely with internal teams to resolve issues efficiently What they're looking for: Experience as a 1st / 2nd Line Support Engineer or similar Strong desktop support across Windows and Microsoft 365 Exposure to Intune, Autopilot or PowerShell desirable Good understanding of IT systems and networking basics Strong communication skills and customer focus Organised, able to manage multiple priorities What's on offer: Competitive salary Hybrid working (4 days office / 1 day remote) 25 days holiday + bank holidays (option to buy more) Pension and private medical options Additional benefits and discounts If you're a 1st / 2nd Line Support Engineer looking to step into a structured environment supporting a large user base, this is a solid opportunity to develop and take ownership.
Apr 30, 2026
Full time
1st / 2nd Line Support Engineer - Hybrid (4 days office / 1 day remote) Hattersley, Monday to Friday £30-33k We're looking for a 1st / 2nd Line Support Engineer to join a well-established IT function supporting a large, multi-site organisation with around 1,600 users. Based at head office, this is a hands-on role where you'll be central to keeping day-to-day operations running smoothly, providing responsive support across a broad user base. This 1st / 2nd Line Support Engineer role suits someone who enjoys variety, takes ownership of issues and wants exposure to a wide range of technologies. You'll be supporting hardware, software, Microsoft 365 and line of business systems, working in a structured environment with a strong focus on service delivery and user experience. The 1st / 2nd Line Support Engineer will manage tickets end-to-end, troubleshoot effectively and work closely with the wider IT team. It's a role where being organised, proactive and confident dealing with stakeholders is key. Key responsibilities: Provide day-to-day support as a 1st / 2nd Line Support Engineer across hardware and software Manage and prioritise tickets through the service management system Troubleshoot issues across Windows 11 and Microsoft 365 Support line of business applications Install, configure and maintain devices and user equipment Support Intune, Autopilot and modern workplace tools Assist with AV, meeting room tech and office systems Maintain documentation and update knowledge bases Support asset management and JML processes Work closely with internal teams to resolve issues efficiently What they're looking for: Experience as a 1st / 2nd Line Support Engineer or similar Strong desktop support across Windows and Microsoft 365 Exposure to Intune, Autopilot or PowerShell desirable Good understanding of IT systems and networking basics Strong communication skills and customer focus Organised, able to manage multiple priorities What's on offer: Competitive salary Hybrid working (4 days office / 1 day remote) 25 days holiday + bank holidays (option to buy more) Pension and private medical options Additional benefits and discounts If you're a 1st / 2nd Line Support Engineer looking to step into a structured environment supporting a large user base, this is a solid opportunity to develop and take ownership.
