Honeywell
Bracknell, Berkshire
Customer Success Lead (Life Sciences) We have an opportunity for a Customer Success Lead (Life Sciences) to join us at Honeywell, in the UK, where you will be responsible for leading Customer Success execution for the EMEA region, ensuring consistent delivery of customer value, retention, and growth. The role manages Senior Customer Success Managers and CSMs and translates Customer Success strategy into day to day operational execution. Operating under the direction of the Global Director of Customer Success, this role ensures customer engagement models, health management, renewal execution, and growth/expansion motions are executed with discipline and consistency while maintaining strong cross functional coordination. This is a remote role with around 25% travel across EMEA. Key Responsibilities Own customer health, value realisation, onboarding, adoption, and lifecycle execution while proactively identifying risks and driving retention and renewal outcomes. Lead and develop a team of Customer Success Managers through goal setting, coaching, performance reviews, and talent development. Maintain operational excellence by executing standardised CS processes, ensuring accurate forecasts, visibility of customer health, and effective use of CS tools and systems. Partner cross functionally with Sales, Support, and Delivery to support renewals, account strategy, onboarding, issue resolution, and escalations. Provide feedback to senior leaders to improve CS processes, identify efficiency opportunities, and strengthen consistency in execution. Qualifications Bachelor's degree or equivalent experience Significant experience in Customer Success, Services, or Account Management preferably within Life Sciences Demonstrated experience leading customer facing teams Strong operational, communication, and stakeholder management skills We Value Experience in recurring revenue, subscription, or services based business models Experience working in a matrixed or global organisation Familiarity with Customer Success metrics, health models, and renewal management Our Offer A culture that fosters inclusion, diversity, and innovation in an international work environment Market specific training and ongoing personal development. Experienced leaders to support your professional development We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Customer Success Lead (Life Sciences) We have an opportunity for a Customer Success Lead (Life Sciences) to join us at Honeywell, in the UK, where you will be responsible for leading Customer Success execution for the EMEA region, ensuring consistent delivery of customer value, retention, and growth. The role manages Senior Customer Success Managers and CSMs and translates Customer Success strategy into day to day operational execution. Operating under the direction of the Global Director of Customer Success, this role ensures customer engagement models, health management, renewal execution, and growth/expansion motions are executed with discipline and consistency while maintaining strong cross functional coordination. This is a remote role with around 25% travel across EMEA. Key Responsibilities Own customer health, value realisation, onboarding, adoption, and lifecycle execution while proactively identifying risks and driving retention and renewal outcomes. Lead and develop a team of Customer Success Managers through goal setting, coaching, performance reviews, and talent development. Maintain operational excellence by executing standardised CS processes, ensuring accurate forecasts, visibility of customer health, and effective use of CS tools and systems. Partner cross functionally with Sales, Support, and Delivery to support renewals, account strategy, onboarding, issue resolution, and escalations. Provide feedback to senior leaders to improve CS processes, identify efficiency opportunities, and strengthen consistency in execution. Qualifications Bachelor's degree or equivalent experience Significant experience in Customer Success, Services, or Account Management preferably within Life Sciences Demonstrated experience leading customer facing teams Strong operational, communication, and stakeholder management skills We Value Experience in recurring revenue, subscription, or services based business models Experience working in a matrixed or global organisation Familiarity with Customer Success metrics, health models, and renewal management Our Offer A culture that fosters inclusion, diversity, and innovation in an international work environment Market specific training and ongoing personal development. Experienced leaders to support your professional development We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Honeywell
Bracknell, Berkshire
We are looking for a Managed Services Technical Sales Consultant (BMS) , here at Honeywell Bracknell. The successful candidate is a commercially driven, technically authoritative role responsible for growing recurring Managed Services revenue across Building Management Systems (BMS), HVAC, Fire, and Digital Remote Operations portfolios. Sitting at the intersection of Sales, Solution Architecture, and Operations, the role converts customer operational challenges and installed-base opportunities into scalable, profitable, and operationally deliverable Managed Services solutions. The position plays a critical role in transitioning customers from traditional reactive service models to remote-first, data-driven, performance-based services. The role spans the full lifecycle from pre-sales engagement and proposal leadership, through commercial structuring and bid support, to operational mobilisation and service activation-ensuring technical credibility, margin protection, and delivery readiness. In this role, you will impact the growth of our business by providing technical expertise and tailored solutions that meet the unique needs of our customers, ultimately contributing to their operational efficiency and sustainability goals. Honeywell Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience. Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient. Key responsibilities Provide remote technical assistance to global multibrand contracted customers while understanding their operational, performance, energy, and compliance challenges in BMS, HVAC, and Fire systems. Develop scalable Managed Services solutions by translating customer requirements into clearly defined technical scopes, including offerings like remote monitoring and alarm triage, remote engineering support, and energy optimization services. Lead technical solution development during pre-sales, producing high-quality Statements of Work (SOWs) and proposal content while supporting Sales teams with solution architecture, KPIs, and SLAs. Present technical solutions confidently to customers during workshops and bid clarifications, ensuring effective communication of value-based offerings. Facilitate smooth transition from Sales to Delivery, working with Services and Cyber & ICT teams for service activation and addressing installed-base opportunities. Contribute to the creation of tiered, repeatable, and productized Managed Services offerings while supporting service renewals and new project initiatives. Key skills and qualifications Degree in Engineering (Electrical, Mechanical, Controls, Building Automation) or equivalent experience, with over 5 years in BMS, Building Automation, HVAC, or Fire systems. Strong working knowledge of Building Management Systems, controls architectures, remote connectivity, data flows, and cybersecurity fundamentals. Proven experience in technical sales, solution consulting, or managed services, along with hands-on knowledge of BMS platforms (e.g., EBI, Niagara/Tridium). Effective verbal and written communication skills, with a flexible approach to teamwork and strong interpersonal abilities. Experience supporting bids, tenders, and enterprise-level proposals, with an understanding of energy optimization and plant performance improvement. Customer service experience, preferably with experience in Knowledge Management and Call Center Management; Bachelor's degree in a related discipline is preferred. Our offer We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
We are looking for a Managed Services Technical Sales Consultant (BMS) , here at Honeywell Bracknell. The successful candidate is a commercially driven, technically authoritative role responsible for growing recurring Managed Services revenue across Building Management Systems (BMS), HVAC, Fire, and Digital Remote Operations portfolios. Sitting at the intersection of Sales, Solution Architecture, and Operations, the role converts customer operational challenges and installed-base opportunities into scalable, profitable, and operationally deliverable Managed Services solutions. The position plays a critical role in transitioning customers from traditional reactive service models to remote-first, data-driven, performance-based services. The role spans the full lifecycle from pre-sales engagement and proposal leadership, through commercial structuring and bid support, to operational mobilisation and service activation-ensuring technical credibility, margin protection, and delivery readiness. In this role, you will impact the growth of our business by providing technical expertise and tailored solutions that meet the unique needs of our customers, ultimately contributing to their operational efficiency and sustainability goals. Honeywell Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience. Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient. Key responsibilities Provide remote technical assistance to global multibrand contracted customers while understanding their operational, performance, energy, and compliance challenges in BMS, HVAC, and Fire systems. Develop scalable Managed Services solutions by translating customer requirements into clearly defined technical scopes, including offerings like remote monitoring and alarm triage, remote engineering support, and energy optimization services. Lead technical solution development during pre-sales, producing high-quality Statements of Work (SOWs) and proposal content while supporting Sales teams with solution architecture, KPIs, and SLAs. Present technical solutions confidently to customers during workshops and bid clarifications, ensuring effective communication of value-based offerings. Facilitate smooth transition from Sales to Delivery, working with Services and Cyber & ICT teams for service activation and addressing installed-base opportunities. Contribute to the creation of tiered, repeatable, and productized Managed Services offerings while supporting service renewals and new project initiatives. Key skills and qualifications Degree in Engineering (Electrical, Mechanical, Controls, Building Automation) or equivalent experience, with over 5 years in BMS, Building Automation, HVAC, or Fire systems. Strong working knowledge of Building Management Systems, controls architectures, remote connectivity, data flows, and cybersecurity fundamentals. Proven experience in technical sales, solution consulting, or managed services, along with hands-on knowledge of BMS platforms (e.g., EBI, Niagara/Tridium). Effective verbal and written communication skills, with a flexible approach to teamwork and strong interpersonal abilities. Experience supporting bids, tenders, and enterprise-level proposals, with an understanding of energy optimization and plant performance improvement. Customer service experience, preferably with experience in Knowledge Management and Call Center Management; Bachelor's degree in a related discipline is preferred. Our offer We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
Honeywell
Bath, Somerset
As a Multi Skilled Maintenance Engineer at Honeywell, in the Southwest, you will be responsible for ensuring the day to day delivery of planned and reactive maintenance tasks, undertaking electrical and mechanical building service Planned Preventative Maintenance (PPM) along with plumbing and HVAC works and ensuring that all Health and Safety procedures are followed as per Honeywell guidelines. This is a static role working on a fixed client site in Bath. Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience. Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient. Key requirements Prioritise and undertake reactive and Planned Preventative Maintenance tasks to ensure optimum levels of service delivery are being achieved and tasks are carried out in line with task schedules and reactive maintenance tasks Carry out the installation of new M&E equipment as required i.e., minor new works, refurbishment, and capital works replacement programme and respond to site callouts and cover emergencies as necessary Highlight faults and provide quotations for the remedial works Install and repair plant as required and directed and act in a prompt and effective manner to all reactive maintenance issues and requests associated with site Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts Key skills and qualifications Previous experience within building maintenance to include both mechanical, electrical and plumbing skills coupled with City and Guilds qualified or equivalent in electrical services/maintenance Health and safety knowledge to include knowledge of lone working requirements Customer services experience and the ability to communicate at all levels Full UK driving license Our offer A culture that fosters inclusion, diversity and innovation Market specific training and on-going personal development Competitive salary and generous benefits We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Join us now and make an impact!
As a Multi Skilled Maintenance Engineer at Honeywell, in the Southwest, you will be responsible for ensuring the day to day delivery of planned and reactive maintenance tasks, undertaking electrical and mechanical building service Planned Preventative Maintenance (PPM) along with plumbing and HVAC works and ensuring that all Health and Safety procedures are followed as per Honeywell guidelines. This is a static role working on a fixed client site in Bath. Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience. Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient. Key requirements Prioritise and undertake reactive and Planned Preventative Maintenance tasks to ensure optimum levels of service delivery are being achieved and tasks are carried out in line with task schedules and reactive maintenance tasks Carry out the installation of new M&E equipment as required i.e., minor new works, refurbishment, and capital works replacement programme and respond to site callouts and cover emergencies as necessary Highlight faults and provide quotations for the remedial works Install and repair plant as required and directed and act in a prompt and effective manner to all reactive maintenance issues and requests associated with site Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts Key skills and qualifications Previous experience within building maintenance to include both mechanical, electrical and plumbing skills coupled with City and Guilds qualified or equivalent in electrical services/maintenance Health and safety knowledge to include knowledge of lone working requirements Customer services experience and the ability to communicate at all levels Full UK driving license Our offer A culture that fosters inclusion, diversity and innovation Market specific training and on-going personal development Competitive salary and generous benefits We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Join us now and make an impact!
