EMEA IT Service Management Lead - Infrastructure Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. Chubb Infrastructure is a team of innovators who love technology as much as you do. Together, you will use a disciplined, innovative and a business focusedapproach to develop a wide variety of high-quality products and solutions. You will work in a stable, resilient, and secure operating environment where you-and the products you deliver-will thrive. The EMEA IT Service Management (ITSM) lead (IT Service Manager) will be a senior leadership and management role reporting into the Global Command Centre Head and the EMEA infrastructure Head. The role-holder will work in close partnership with regional IT Service Managers in the Application Teams, Applications Support, regional and global infrastructure teams and respective CIOs, ensuring best-in-class ITSM services delivered to our clients. Incident, Problem & Change, Config The role-holder is responsible for the incident, problem, change and config management processes in the EMEA region in close collaboration with the global ITSM organization. This individual will be responsible for ensuring that incidents are resolved in a timely manner, problems are identified and remediated, and changes are managed effectively to minimize disruption to the business. In addition, the CMDB data quality in the regions as basis for all ITSM processes will be another key responsibility. A key focus for the role holder will be to Identify, Develop and Implement key process improvements within the Global Problem management framework. Key responsibilities Lead and manage a team of incident, problem, and change management professionals in the Chubb engineering centers (matrix organization) ensuring that they are trained and equipped to handle incidents, problems, and changes effectively. Develop and implement incident, problem, and change management policies, procedures, and standards that are aligned with industry best practices and organizational objectives. Oversee the identification, prioritization, and resolution of incidents and problems, ensuring that appropriate communication and escalation processes are in place. Ensure that changes are managed effectively, with appropriate testing, approval, and communication processes in place to minimize disruption to the business. Collaborate with other IT teams and stakeholders to ensure that incident, problem, and change management processes are integrated with other IT processes and initiatives. Develop and maintain metrics and reporting mechanisms to measure the effectiveness of incident, problem, and change management processes and identify areas for improvement. Stay abreast of industry trends and best practices related to incident, problem, and change management and apply this knowledge to continuously improve the organization's processes Ensure and maintain CMDB data quality (Cis and Apps) for the region in close collaboration with the global ServiceNow team and infrastructure chapters
Jul 05, 2025
Full time
EMEA IT Service Management Lead - Infrastructure Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. Chubb Infrastructure is a team of innovators who love technology as much as you do. Together, you will use a disciplined, innovative and a business focusedapproach to develop a wide variety of high-quality products and solutions. You will work in a stable, resilient, and secure operating environment where you-and the products you deliver-will thrive. The EMEA IT Service Management (ITSM) lead (IT Service Manager) will be a senior leadership and management role reporting into the Global Command Centre Head and the EMEA infrastructure Head. The role-holder will work in close partnership with regional IT Service Managers in the Application Teams, Applications Support, regional and global infrastructure teams and respective CIOs, ensuring best-in-class ITSM services delivered to our clients. Incident, Problem & Change, Config The role-holder is responsible for the incident, problem, change and config management processes in the EMEA region in close collaboration with the global ITSM organization. This individual will be responsible for ensuring that incidents are resolved in a timely manner, problems are identified and remediated, and changes are managed effectively to minimize disruption to the business. In addition, the CMDB data quality in the regions as basis for all ITSM processes will be another key responsibility. A key focus for the role holder will be to Identify, Develop and Implement key process improvements within the Global Problem management framework. Key responsibilities Lead and manage a team of incident, problem, and change management professionals in the Chubb engineering centers (matrix organization) ensuring that they are trained and equipped to handle incidents, problems, and changes effectively. Develop and implement incident, problem, and change management policies, procedures, and standards that are aligned with industry best practices and organizational objectives. Oversee the identification, prioritization, and resolution of incidents and problems, ensuring that appropriate communication and escalation processes are in place. Ensure that changes are managed effectively, with appropriate testing, approval, and communication processes in place to minimize disruption to the business. Collaborate with other IT teams and stakeholders to ensure that incident, problem, and change management processes are integrated with other IT processes and initiatives. Develop and maintain metrics and reporting mechanisms to measure the effectiveness of incident, problem, and change management processes and identify areas for improvement. Stay abreast of industry trends and best practices related to incident, problem, and change management and apply this knowledge to continuously improve the organization's processes Ensure and maintain CMDB data quality (Cis and Apps) for the region in close collaboration with the global ServiceNow team and infrastructure chapters
Senior Underwriter required to form a key part of Chubb's UKI Environmental Team in London. The successful candidate will have responsibility for growth of the Portfolio with key Brokers and Clients, whilst maintaining and developing a portfolio of existing accounts. Key Responsibilities: Financial Goals: To underwrite new business or renewals according to defined underwriting guidelines, specified budget and local business plan. Broker Distribution and Development: To assist the team with education of brokers and promote awareness of Chubb's Environmental insurance product, through broker meetings, presentations and training sessions. Product Development: To assist in the development of products within area of specialist expertise in order to improve client retention and new business. This may involve collaborating with peers within and across business lines in Europe as well as globally. Producer Management: To represent and promote Chubb corporately to brokers, internal and external clients. This may involve servicing key producers and clients, monitoring business acquisition and retention as well as maximising cross-selling opportunities. Procedures: To meet company standards in respect of policy documentation, timeframe for quoting new and renewal business and compliance issues. Chubb Representative: To represent and promote Chubb and maintain a permanent contact with internal colleagues and clients as well as major clients. Qualifications Preferable experience in the insurance industry within Environmental, Casualty, Energy or M&A Transactional Risks or alternative background in Environmental law or Environmental Consulting. Expertise in negotiating and managing complex risks. Proficient and confident in delivering presentations. Comprehensive understanding and working knowledge of the insurance market and competitors (does not have to be UK specific). Experience of dealing with brokers and clients. Results driven with ability to make own decisions and work on own initiative. An experienced professional who is recognised externally. ACII preferred though not essential. What we offer in return! Pension and annual bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings, Employee Assistance program. Integrity. Client focus. Respect. Excellence. Teamwork. Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive. Diversity & Inclusion. At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know in your application or in any future discussions with our recruiters. Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. Job Info Job Identification: 15589 Job Schedule: Full time Regular or Temporary: Regular Business Unit: United Kingdom Legal Employer: Chubb European Group SE UK Branch
Feb 11, 2025
Full time
Senior Underwriter required to form a key part of Chubb's UKI Environmental Team in London. The successful candidate will have responsibility for growth of the Portfolio with key Brokers and Clients, whilst maintaining and developing a portfolio of existing accounts. Key Responsibilities: Financial Goals: To underwrite new business or renewals according to defined underwriting guidelines, specified budget and local business plan. Broker Distribution and Development: To assist the team with education of brokers and promote awareness of Chubb's Environmental insurance product, through broker meetings, presentations and training sessions. Product Development: To assist in the development of products within area of specialist expertise in order to improve client retention and new business. This may involve collaborating with peers within and across business lines in Europe as well as globally. Producer Management: To represent and promote Chubb corporately to brokers, internal and external clients. This may involve servicing key producers and clients, monitoring business acquisition and retention as well as maximising cross-selling opportunities. Procedures: To meet company standards in respect of policy documentation, timeframe for quoting new and renewal business and compliance issues. Chubb Representative: To represent and promote Chubb and maintain a permanent contact with internal colleagues and clients as well as major clients. Qualifications Preferable experience in the insurance industry within Environmental, Casualty, Energy or M&A Transactional Risks or alternative background in Environmental law or Environmental Consulting. Expertise in negotiating and managing complex risks. Proficient and confident in delivering presentations. Comprehensive understanding and working knowledge of the insurance market and competitors (does not have to be UK specific). Experience of dealing with brokers and clients. Results driven with ability to make own decisions and work on own initiative. An experienced professional who is recognised externally. ACII preferred though not essential. What we offer in return! Pension and annual bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings, Employee Assistance program. Integrity. Client focus. Respect. Excellence. Teamwork. Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive. Diversity & Inclusion. At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know in your application or in any future discussions with our recruiters. Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. Job Info Job Identification: 15589 Job Schedule: Full time Regular or Temporary: Regular Business Unit: United Kingdom Legal Employer: Chubb European Group SE UK Branch
The main function of the job is to carry out risk appraisals of underwriting submissions and undertake risk / loss prevention surveys of conventional downstream oil, gas and petrochemical plants including property damage and business interruption assessments. Willingness to travel on a global basis will be important - travel will be of the order of up to 60 (to be agreed) days per year. ORGANISATION & REPORTING The Senior Onshore Engineer will jointly report to the Head of Energy Engineering Manager and the Head of Chubb Global Markets, Energy. The Engineer will be expected to liaise closely with the Onshore Energy Underwriters in the London office and with the Underwriters and Engineers in the other Chubb Regional offices as necessary. Chubb Global Energy provides insurance coverage for upstream, downstream and renewable energy operations. Risk prevention and loss control risk surveys are an essential component of the services provided to Chubb Global Energy clients which include oil majors, national oil companies and independents. Chubb is a significant player in the global energy insurance market and counts several oil majors and many national oil and gas companies amongst its clients. MAIN ACTIVITIES Support the Onshore Energy underwriters by providing technical input to risks, focusing on risk appetite through a pre-bind peer review process with the Underwriter based on risk fundamentals, evaluating reports provided by brokers and other third parties, and completing engineering Risk Performance Indicators (RPI) as required. Attend risk engineering surveys of Onshore Energy risks where Chubb is the lead underwriter with other underwriters and broker engineers. Deliverables will include input to the broker's report and risk improvement recommendations to assist the client in managing risk to acceptable levels and Chubb's internal risk assessment document. A full risk survey report may be required on occasion. Engage in continual learning to support the engineering team's understanding of new and existing technologies, including carbon capture technologies, renewable hydrogen production facilities, and geothermal projects. This role provides opportunities to broaden beyond traditional oil and gas activities. SPECIFIC TASKS Complete pre-bind peer review with the Underwriter using the Chubb Energy Risk Fundamentals Assessment (RFA) tool. Conduct desk-top reviews of energy underwriting submissions, including calculation of EML (estimated maximum loss) using vapour cloud explosion modelling software and Probably Business Loss (PBL) assessments. Support the underwriter in discussions with the client, broker, and broker's engineers. Carry out business interruption / DSU (delay in start-up) studies. Conduct risk surveys of downstream energy risks. Compile engineering reports for Chubb, market underwriters, and Assured (income will be generated from the production of the reports). Maintain up-to-date knowledge of technological and operational developments in the oil and petrochemical sector. Provide technical input to the claims department and make recommendations in the appointment of loss adjusters and other specialists in managing the claims process. SUPERVISORY RESPONSIBILITIES Establish survey programme with underwriters and clients. Develop relationships with key clients and brokers. Develop training packages for Underwriters. Engage in continuous professional development to stay informed on technological developments (through talks, selected seminars, and conferences). Expand the profile of Chubb Global Energy by delivering presentations at industry conferences and seminars. CONTACTS Develop rapport with important Chubb customers to assist them in the development and implementation of loss prevention and control programmes. Join various insurance industry forums for knowledge acquisition. Qualifications Knowledge: The engineer must have knowledge of conventional downstream oil, gas, and petrochemical risks and stay updated with technological advances in the industry. Experience: Strong experience & expertise in the oil and gas industry. Experience in the insurance industry is preferred but not essential. Professional Qualifications: Chartered status (C.Eng.) from a recognized engineering institution is preferred (e.g., MIChemE, MIMechE). Academic Record: Engineering degree preferred. BSc in Chemical Engineering or an appropriate equivalent such as BSc in Mechanical Engineering. Other: Good interpersonal skills are important to build relationships with Chubb's clients and brokers. Travel Requirements: The appointed engineer will be expected to travel globally to survey risks underwritten by Chubb Global Energy. Expected time away on surveys will be up to 60 days per annum (to be agreed), with occasional surveys lasting up to 2 weeks, although most will be around 5 days in duration. What we offer in return! Pension and annual bonus scheme, 25 days annual leave plus the ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings, Employee Assistance program. Integrity. Client focus. Respect. Excellence. Teamwork. Our core values dictate how we live and work. We're an ethical and honest company committed to our clients, engaged in mutual trust and respect for our employees and partners, and fostering a collaborative and supportive working environment. Diversity & Inclusion: At Chubb, we consider our people our chief competitive advantage and treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example, dyslexia, anxiety, autism, a mobility condition, or hearing loss) and need us to make any reasonable adjustments during the recruitment process, please let us know in your application or in any future discussions with our recruiters. Chubb is a world leader in insurance, operating in 54 countries, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise, and local operations globally. Job Info Job Identification: 15043 Job Schedule: Full time Regular or Temporary: Regular Job Category: Field Consulting - Commercial Business Unit: United Kingdom Legal Employer: Chubb European Group SE UK Branch
Feb 03, 2025
Full time
The main function of the job is to carry out risk appraisals of underwriting submissions and undertake risk / loss prevention surveys of conventional downstream oil, gas and petrochemical plants including property damage and business interruption assessments. Willingness to travel on a global basis will be important - travel will be of the order of up to 60 (to be agreed) days per year. ORGANISATION & REPORTING The Senior Onshore Engineer will jointly report to the Head of Energy Engineering Manager and the Head of Chubb Global Markets, Energy. The Engineer will be expected to liaise closely with the Onshore Energy Underwriters in the London office and with the Underwriters and Engineers in the other Chubb Regional offices as necessary. Chubb Global Energy provides insurance coverage for upstream, downstream and renewable energy operations. Risk prevention and loss control risk surveys are an essential component of the services provided to Chubb Global Energy clients which include oil majors, national oil companies and independents. Chubb is a significant player in the global energy insurance market and counts several oil majors and many national oil and gas companies amongst its clients. MAIN ACTIVITIES Support the Onshore Energy underwriters by providing technical input to risks, focusing on risk appetite through a pre-bind peer review process with the Underwriter based on risk fundamentals, evaluating reports provided by brokers and other third parties, and completing engineering Risk Performance Indicators (RPI) as required. Attend risk engineering surveys of Onshore Energy risks where Chubb is the lead underwriter with other underwriters and broker engineers. Deliverables will include input to the broker's report and risk improvement recommendations to assist the client in managing risk to acceptable levels and Chubb's internal risk assessment document. A full risk survey report may be required on occasion. Engage in continual learning to support the engineering team's understanding of new and existing technologies, including carbon capture technologies, renewable hydrogen production facilities, and geothermal projects. This role provides opportunities to broaden beyond traditional oil and gas activities. SPECIFIC TASKS Complete pre-bind peer review with the Underwriter using the Chubb Energy Risk Fundamentals Assessment (RFA) tool. Conduct desk-top reviews of energy underwriting submissions, including calculation of EML (estimated maximum loss) using vapour cloud explosion modelling software and Probably Business Loss (PBL) assessments. Support the underwriter in discussions with the client, broker, and broker's engineers. Carry out business interruption / DSU (delay in start-up) studies. Conduct risk surveys of downstream energy risks. Compile engineering reports for Chubb, market underwriters, and Assured (income will be generated from the production of the reports). Maintain up-to-date knowledge of technological and operational developments in the oil and petrochemical sector. Provide technical input to the claims department and make recommendations in the appointment of loss adjusters and other specialists in managing the claims process. SUPERVISORY RESPONSIBILITIES Establish survey programme with underwriters and clients. Develop relationships with key clients and brokers. Develop training packages for Underwriters. Engage in continuous professional development to stay informed on technological developments (through talks, selected seminars, and conferences). Expand the profile of Chubb Global Energy by delivering presentations at industry conferences and seminars. CONTACTS Develop rapport with important Chubb customers to assist them in the development and implementation of loss prevention and control programmes. Join various insurance industry forums for knowledge acquisition. Qualifications Knowledge: The engineer must have knowledge of conventional downstream oil, gas, and petrochemical risks and stay updated with technological advances in the industry. Experience: Strong experience & expertise in the oil and gas industry. Experience in the insurance industry is preferred but not essential. Professional Qualifications: Chartered status (C.Eng.) from a recognized engineering institution is preferred (e.g., MIChemE, MIMechE). Academic Record: Engineering degree preferred. BSc in Chemical Engineering or an appropriate equivalent such as BSc in Mechanical Engineering. Other: Good interpersonal skills are important to build relationships with Chubb's clients and brokers. Travel Requirements: The appointed engineer will be expected to travel globally to survey risks underwritten by Chubb Global Energy. Expected time away on surveys will be up to 60 days per annum (to be agreed), with occasional surveys lasting up to 2 weeks, although most will be around 5 days in duration. What we offer in return! Pension and annual bonus scheme, 25 days annual leave plus the ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings, Employee Assistance program. Integrity. Client focus. Respect. Excellence. Teamwork. Our core values dictate how we live and work. We're an ethical and honest company committed to our clients, engaged in mutual trust and respect for our employees and partners, and fostering a collaborative and supportive working environment. Diversity & Inclusion: At Chubb, we consider our people our chief competitive advantage and treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example, dyslexia, anxiety, autism, a mobility condition, or hearing loss) and need us to make any reasonable adjustments during the recruitment process, please let us know in your application or in any future discussions with our recruiters. Chubb is a world leader in insurance, operating in 54 countries, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise, and local operations globally. Job Info Job Identification: 15043 Job Schedule: Full time Regular or Temporary: Regular Job Category: Field Consulting - Commercial Business Unit: United Kingdom Legal Employer: Chubb European Group SE UK Branch
Chubb Systems now has an opportunity for a Contracts Manager to join our team in Blackburn. As Contracts Manager you will have f ull contract management responsibility for one of our largest multi-site clients, ensuring all contract deliverables and KPIs are consistently met and achieved. What will I be doing as a Contracts Manager? Primary contact for the client; daily contact with site managers nat click apply for full job details
Dec 01, 2022
Full time
Chubb Systems now has an opportunity for a Contracts Manager to join our team in Blackburn. As Contracts Manager you will have f ull contract management responsibility for one of our largest multi-site clients, ensuring all contract deliverables and KPIs are consistently met and achieved. What will I be doing as a Contracts Manager? Primary contact for the client; daily contact with site managers nat click apply for full job details
Chubb Fire & Security is currently recruiting for a Customer Service Account Coordinator to join the Business Support team in Blackburn . The main goal of this role is theday-to-day management of a number of designated key customer accounts to ensure all customer needs are supportedin a professional and efficientmanner whilst always achieving total customer satisfaction click apply for full job details
Dec 01, 2022
Full time
Chubb Fire & Security is currently recruiting for a Customer Service Account Coordinator to join the Business Support team in Blackburn . The main goal of this role is theday-to-day management of a number of designated key customer accounts to ensure all customer needs are supportedin a professional and efficientmanner whilst always achieving total customer satisfaction click apply for full job details