LB RICHMOND UPON THAMES AND LB WANDSWORTH

Senior Social Worker £46,206 - £55,992 Permanent Queen Mary's Hospital Full Time Hybrid We are seeking an experienced Senior Social Worker to take on a pivotal Senior Social Worker role within the Wolfson Neuro-Rehabilitation Unit at Queen Mary's Hospital.This is a key position for a professional with a strong track record in adult social care, particularly in hospital discharge planning and neuro-disability. The Wandsworth Hospital Team works in close partnership with the Wolfson Unit to deliver a high-quality, person-centred discharge service that promotes independence and well-being for our residents and their carers.We are looking for someone with demonstrable expertise in supporting individuals with complex physical and cognitive needs, and who can confidently navigate the challenges of longer-term care planning. As a Senior Social Worker, you will be expected to lead on complex casework, provide supervision and guidance to team members, and contribute meaningfully to service development and performance improvement.You will work collaboratively within a multidisciplinary specialist healthcare team to ensure safe, timely, and effective discharges for patients recovering from neurological conditions. You'll be joining a committed and knowledgeable team, with access to regular supervision and ongoing professional development through our Adult Social Care Academy. What We're Looking For: A qualified Social Worker registered with Social Work England. Extensive post-qualification experience in adult social care, ideally within hospital or neuro-rehabilitation settings. Proven ability to manage complex cases and lead discharge planning processes. Experience in supervising staff and contributing to service improvement initiatives. Strong working knowledge of relevant legislation and statutory responsibilities. Excellent communication, decision-making, and organisational skills. A collaborative mindset and confidence in working across health and social care disciplines. Key Responsibilities: Provide supervision and day-to-day support to Social Workers within the team. Lead on complex discharges and support patient flow within the Wolfson Unit. Undertake detailed assessments, manage risk, and make clear, evidence-based decisions. Act as a safeguarding enquiry officer and oversee new referrals. Attend and contribute to multidisciplinary meetings. Support service development and contribute to quality assurance and performance monitoring. For an informal discussion about the role, please contact Angela Kelly, Service Manager by email on Closing Date: 26/10/2025 Shortlisting Date: W/C 27/10/2025 Interview Date: W/C 03/11/2025 We may close this vacancy early once a sufficient number of applications has been received.Please submit your application as soon as possible to avoid disappointment. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are alsocommitted to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers toshare thiscommitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactoryresponse to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

SEND Tribunal and Mediation Manager £57,171 - £72,186 per annum Permanent Full Time (36 hours) Wandsworth, London The role requires strong leadership, supervision and management of the end-to-end Special Educational Needs and Disability Tribunal (SENDIST) process. Are you motivated by delivering and developing a high-quality tribunal process that makes a difference to the lives of young children with Special Educational Needs and their families? As a SEND Tribunal and Mediation Manager, you will develop, lead and deliver a high-quality response to all aspects of the formal dispute and Tribunal process. You will lead a dedicated team who will have the skills and expertise to explain and defend the reasoning behind decision making.You will be part of the wider SEND and Inclusion Service who provide support to children, parents and settings ensuring our approach is fair, lawful and transparent. About the role You will work as a member of the SEND Assessment and Review Team who lead on all aspects of the SEND Code of Practice (2015) statutory processes linked to Education, Health and Care Plans (EHCP). You will be responsible for the preparation of evidence and a key part of the role is to support families, professionals and colleagues through either the Mediation or Tribunal process.You will represent the Local Authority at Tribunal hearings and be responsible for preparing evidence and all aspects of case management. To fulfil this role, you will demonstrate substantial knowledge of: The Children and Families Act (2014) and subsequent Regulations The SEND Code of Practice (2015) and subsequent legislative and statutory requirements Legislative and statutory requirements relating to Local Area SEND Ofsted Inspections The processes linked to both Mediation and First/Upper Tier Appeals. Essential Qualifications, Skills and Experience A successful track record of experience in a service for SEND Mediations and First/Upper Tier Tribunal Management. An ability to understand and develop appropriate and lawful systems to support parents, children and young people and practitioners involved in the tribunal process to ensure an experience that is modelled on good practice. Substantial experience and evidence-based practice in written and oral case presentation based on local decision making. Experience of ensuring Mediation and Tribunal cases are recorded and evidenced to demonstrate impact for children, young people, and their families and to aid improvement in service delivery. A professional qualification in a related field: A range of specific qualifications could be appropriate such as a legal qualification, SEND legal practice, substantial SEND experience/qualification. This is a public facing post and so home working is by agreement. If you meet the above criteria and thrive in a challenging yet highly rewarding environment, we encourage you to apply for this opportunity. For an informal conversation about the role, please contact Emma Maffre by emailing Closing Date: 26 October 2025 Shortlisting Date: w/c 27 October 2025 Interview Date: w/c 3 Nov 2025 Test/Presentation: You will be expected to demonstrate your skills in this specialist field Richmond and Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Senior Social Worker / Approved Mental Health Professional (AMPH) Salary: PO4 + £3,000 AMHP allowance + 10% out-of-hours allowance. £3,000 recruitment and retention payment paid every 2 years Permanent 36 Hours Full Time Other essential information: Rota pattern of 3 weeks on, 2 weeks off. Must hold a full driving licence and have access to a car. Home-based with travel across Kingston, Merton, Richmond and Sutton Objective of the Role You will play a vital role in delivering emergency statutory social work services outside of normal office hours across four London boroughs: Kingston, Merton, Richmond and Sutton.As a Senior Social Worker and AMHP, you will respond to urgent adult safeguarding, mental health, and homelessness referrals, ensuring timely and effective interventions that protect and support vulnerable adults. About the Role You will be joining a permanent team of 6 (including the manager), supported by 5 sessional Senior Social Worker/AMHPs. The role will involve you to workremotely with access to Richmond's IT systems and support. You will be required too: Provide emergency assessments and arrange services to mitigate risk. Undertake AMHP duties under the Mental Health Act 1983/2007. Respond to emergency housing needs and arrange temporary accommodation. Work independently and confidently in high-pressure situations. Participate in a rota covering evenings, weekends, and bank holidays. Essential Qualifications, Skills and Experience: A recognised social work qualification and current registration with Social Work England. Current AMHP approval Substantial post-qualifying experience as an AMHP in adult or mental health services. Strong assessment skills and robust knowledge of the Care Act, Mental Capacity Act, Mental Health Act, and housing legislation. Experience managing risk and safeguarding adults. Proven ability to work independently and make sound professional judgements. Excellent communication skills and IT proficiency. Willingness to work unsocial hours and flexibly within a rota system. Key Dates: Closing Date: 26th October 2025 Shortlisting Date: 27th October 2025 Interview Date: W/C 3rd November 2025 (Virtual) For an informal conversation please contact Beth Kelly Emergency Duty Team Manager via We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Family Hub Connector - Parental Mental Health Team £34,292 - £44,147 per annum Permanent Full Time (36 hours) Wandsworth, London Home visiting will be part of this role Are you passionate about supporting children and families by leading and delivering a range of interventions? Join our Family Hub, where you will lead interventions for families with children from conception to 19 years old (or 25 with special educational needs and disabilities), centred around the Start for Life offer.Family Hubs connect families, services and professionals, fostering strong relationships in the community. You will provide evidence-based support to parents, helping children thrive and reach their potential.This includes targeted outreach, Early Years activities aligned with the Early Years Foundation Stage and Best Start for Life vision and connecting families to essential services, working at the heart of the community. About the role By leading evidence-based initiatives, delivering impactful learning sessions and championing the Early Years Foundation Stage framework, your role will be crucial to help lay the groundwork for every child's success.You will deliver inclusive programmes in high-need areas, reaching and engaging "seldom heard" families to break down barriers and empower communities. As part of a dynamic multi-agency team, you will work across clusters, connecting families to Family Hub Services and the Best Start for Life programme.From running accredited parenting workshops to tracking developmental progress and implementing early interventions, your expertise will help ensure no child is left behind. Your role goes beyond education - it is about building trust, safeguarding children and helping families thrive. Through home visits, assessments and personalised support, you will encourage independence and self-confidence.By managing caseloads, collaborating with partners and maintaining accurate records, you will ensure every family has the tools they need to succeed. Essential Qualifications, Skills and Experience: Must have acquired or working towards minimum Level 3 qualification in childcare and education or primary education, work with parents, health or social work. Flexibility and a commitment to inclusivity are key, as you will bring high-quality support to families in diverse settings. Progression to SO2 grade: Level 4 award in work with parents. Experience of groupwork and parenting support. Experience of support families with developing plans of support and case work recording. If you meet the above criteria, bring your knowledge and expertise and join our mission to help shape brighter futures - apply now! For an informal conversation about the role, please contact Natasha Manning by emailing Closing Date: 17th March 2025. Shortlisting Date: 24th March 2025. Interview Date : 31st March 2025. We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Finance Manager Adult Social Care - Financial Assessments and Income Recovery Permanent Full Time Hybrid - Home/Wandsworth/Twickenham We are looking for a proven leader to join our Financial Assessment & Income Collection team. Your management skills will see you leading the team responsible for financial assessments and the collection of care charges from recipients of Adult Social Care services and other income. You will use your skills and experience to lead the team to deliver income maximisation, debt prevention and successful debt recovery where necessary that is compliant with all relevant legislation and guidance. You will be enthusiastic and ambitious to deliver results, with a broad understanding of charging and debt recovery legislation, ideally with a strong management background, or with experience working at a relatively senior level within one of these specialised areas. Your high-level interpersonal skills will lend themselves well to this role as will your ability to forge strong relationships and use purposeful and clear communication to deliver your messages. You will have a good understanding of the business needs for adult social care services and an ability to deliver practical and customer-focused solutions to meet these needs, including leading on member enquiries, charging complaints investigation and resolution. As part of leading your team you will focus on maximising the opportunities for personal and staff development to ensure you and your team are the best they can be. You will continuously be striving to drive up the quality-of-service provision and the collection rate of care charges, whilst ensuring residents are provided with comprehensive accurate information on paying for care in the most efficient and effective way. About the role Leadership and Management : You will lead and manage the Financial Assessments and Income recovery teamswith the primary aim of delivering high quality services. Regulatory Compliance : You will be able to demonstrate a thorough understanding of the charging framework for adult social services and knowledge of legislation affecting Adult Social Care Services in relation to Financial Assessments and Debt recovery. Experience : Do you have proven experience of advising and supporting senior managers on service and operational matters relating to finance, financial assessment and debt recovery? Communication: You will possess excellent communication skills with an ability torespond to difficult customer enquiries and complaints, including Members and MPs' enquiries. Performance Management : You will drive the team towards maximising income recovery, focusing on continuous improvement and excellence. Professional Development : Embracing opportunities for personal and professional growth in an ever-changing environment, you will be fostering a culture of ongoing learning and improvement within the service. Essential Qualifications, Skills and Experience Level 5 Diploma in Leadership and Management or equivalent or working towards. Strong leadership skills with the ability to inspire and motivate a diverse team. Proven experience in managing a team to deliver positive outcomes Excellent understanding ofcharging framework for adult social services and knowledge of legislation affecting Adult Social Care Services SE1 for example the Care Act 2014. Experience of contributing to the development and review of policies, regularly updating working practices as required. Effective communication and interpersonal skillswith excellent influencing skills that promote open and constructive working relationships with colleagues, subordinates and managers Theability to assimilate large amounts of information to produce reports for senior management as and when required Risk aware; able to collate information, analyse the options and take appropriate decisions. Commitment to maintaining and improving the quality of services provided. Closing Date: 5 th March 2025 Shortlisting Date: 6 th & 7 th March Interview Date : 14 th March Test/Presentation: Yes We may close this vacancy early once a sufficient number of applications has been received.Please submit your application as soon as possible to avoid disappointment. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Would you like a chance to shape how we support refugees and people affected by forced migration? Would you like the opportunity to work in an agile and multi-disciplinary team? The Well-being Navigator will act as an internal and external reference point to ensure sanctuary-seeking residents are able to access services within the council, statutory partners and voluntary and community sector (VCS). Services and activities will include well-being, welfare, educational, recreational and statutory. The focus is to signpost to other services, the postholder is not expected to provide expert advice. This work will involve developing relationships with new and existing partners, offering support in a sensitive and trauma-informed approach to sanctuary-seeking residents and developing referral pathways to ensure the highest standards of service use. If you are someone who has: Detailed knowledge of how central government policy impacts different sanctuary-seeking cohorts including immigration, welfare, housing, education Experience of providing support to vulnerable individuals and families in a situation of transition and uncertainty and promoting fairness and equity through service delivery A genuine passion to support vulnerable people Energy to motivate and innovate Then this role would be a great fit for you. We are a newly established team in Adult Social Care and Public Health who approach an evolving policy area with positive energy and compassion for sanctuary-seeking residents. Our aim is to make the boroughs of Richmond and Wandsworth a place where everyone has the opportunity to thrive, no matter where you were born. This role will be a hybrid of home and office-based working. You will be required to work from Richmond and Wandsworth Council. At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know. Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work! We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home, compressed or part-time hours, term time only, job shares and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you'd like to explore. We also offer a generous holiday allowance of 40 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities. In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments. Indicative Recruitment Timeline: Closing Date: 4th February 2024. Shortlisting Date: 5th February 2024. Interview Date: W/C 12th February 2024. For an informal conversation please email the recruitment inbox via Please include the job role you would like to discuss, nature of your query and your contact number. Useful Information: The application process for this campaign will be anonymised. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment. We particularly welcome applications from sections of the community who are currently underrepresented within our teams, including people with lived-experience of seeking sanctuary, people from Black, Asian and Minority Ethnic backgrounds, people with protected characteristics. Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. Important Information: Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

Are you looking to make a difference in 2024? Are you ambitious to drive innovation and change for two high-performing Councils, serving 500,000 residents across South-West London? Do you want to work for Councils unafraid to work at scale, delivering one of the most substantial Cost of Living responses in London, large-scale regeneration projects, ambitious climate change action, and bidding for London Borough of Culture 2025? Do you enjoy seeking out and developing new ways of working, and are comfortable challenging colleagues to think differently? Are you excited to join a growing team, in the Chief Executive's group at the heart of the organisation, working at pace and with colleagues from across every service area? Are you passionate about reducing inequality, and creating equity and fairness? Do you want the opportunity to work closely with lead members, helping them to turn their priorities into high-profile, innovative projects which make a difference for our residents? If so, we have the role for you (Senior Policy and Review Officer). Our team is expanding, with new posts focussed on Wandsworth being created - reflecting the scale of ambition within the Council. This is a great opportunity to join us in a senior position and help shape and develop key policy areas. We are also recruiting for additional Policy and Review Officers via We are responsible for driving innovation, identifying examples of emerging practice from elsewhere and developing opportunities to pilot them locally. This post would suit someone with strong analytical skills and a sense of curiosity about how things work and how they can be improved. As Senior Policy and Review Officer you will take a leading role on a range of high-profile, Member priority projects, working with services across the Council to develop strategies and services which deliver on the Council's goals.No two days in the role will be the same, therefore you will need to be adaptable, and able to quickly learn about new subject areas. You will need to build good working relationships with colleagues at all levels of the organisation, and a collaborative environment for delivering projects. In the role, you will need to present and engage with a range of audiences, including lead members, senior officers, and residents. You should be able to adapt your communication style and to communicate in a range of formats. You will be expected to produce high quality reports for, and on behalf of, senior officers and elected members with minimal supervision, and should be comfortable drawing on a variety of sources of information including interpreting data to inform these. A key role for the team is supporting services to reduce inequality in the boroughs, and holding them to account, and as a senior policy and review officer you should have a sophisticated understanding of equality, diversity and inclusion work within the public sector and a strong understanding of the councils' duties under the Public Sector Equality Duty. The postholder will provide advice to services on how to complete robust Equality Impact Needs Assessments and lead on providing constructive challenge to ensure that services are taking every opportunity to reduce inequality locally. We work on high profile projects and routinely work with elected members. You therefore need experience of working in a political environment. For an informal conversation please contact: Jamie Fisher, Policy and Review Manager via We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including home-working and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you'd like to explore. Currently, we work as a team from the office for two days a week, across two locations (Wandsworth Town Hall and Richmond Civic Centre). Indicative timetable: Closing Date: 4th February. Shortlisting Date: 5th- 9th February. Test & Interviews : 19th- 23rd February. Useful Information: Please note that these dates are only indicative at this stage and could be subject to change. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment. Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. Please note this campaign is anonymised. Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults expect all staff and volunteers to share this commitment.

The role We are looking for an experienced Complaints Officer to join our Complaints Team, responsible for handling statutory, corporate and Ombudsman complaints across Richmond and Wandsworth. Whilst the initial focus of the role will be primarily corporate and Ombudsman complaints (due to current capacity priorities) it will develop to work across both statutory and corporate complaints. As a Complaints Officer, you will be responsible for managing a caseload of complex complaints from residents and service users in both boroughs and supporting directorates with good complaint handling. This is a rewarding role, in a supportive and high achieving Complaints Team. We are passionate about adding value to Richmond and Wandsworth Council by supporting positive outcomes for our residents, through using complaints as a learning tool for service improvement. The Complaints Officer will hold a broad range of varied casework. It is essential that you have a good understanding and some experience of either corporate, statutory Adult and Children's and/or Ombudsman complaints handling processes. The Complaints Officer will be required to: Communicate directly with members of the public who have made complaints while demonstrating excellent interpersonal skills. At all times you will need a sympathetic yet objective approach. Provide advice and support to colleagues in all service areas regarding our complaints procedures and requests for information from the both the Local Government and Social Care Ombudsman and the Housing Ombudsman. Review and quality assure responses to complaints that colleagues have drafted. You will therefore need to establish supportive working relationships quickly with colleagues in the directorates. Record, monitor and report on the progress of complaints and compliance with statutory and corporate procedures as required. Assess the most appropriate complaints process for individual cases to be progressed; where there is ambiguity, present reasoned options to the Complaints Manager. Ensure complainants and colleagues follow the appropriate complaints procedure within relevant timescales. Work well under pressure, prioritise a varied workload, meet strict deadlines and operate effectively as part of a team. The ideal Candidate will have: The ability to effectively communicate with good common sense and an ability to analyse and summarise complex issues. A good knowledge and experience of complaint handling in a local government/health setting, particularly within the Corporate/Ombudsman remit and/or statutory complaints. Previous experience of dealing with people who are dissatisfied or unhappy. An awareness of the importance of client confidentiality and data protection. The ability to identify possible safeguarding concerns and ensure the necessary referrals or alerts are made. Work Location We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working, including home working, job share, compressed hours, and remote working. As the council offers remote working, applicants further away from London will be considered and if applicable, we will work with the successful post-holder to develop a feasible work pattern. The current working pattern for the complaints team is a mixture of home working with planned time in the office for face-to-face team meetings. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you would like to explore. Communication with complainants and colleagues is mainly via Microsoft Teams, phone, and email although some meetings may be face-to-face in the future. We are committed to providing a safe and supportive work environment for all staff. If they prefer, staff can work from our Council sites in Richmond or Wandsworth. Benefits We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities. In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments. Indicative Recruitment Timeline Closing Date: 2 nd October 2022 Shortlisting Date: 4 th & 5 th October 2022 Interview Date: 17 th October 2022 Please note, successful candidates will have to give a 10-minute presentation during the interview. This will be a fixed term 2 year contract. Contact Details For an informal conversation please contact Nancy Kurisa (Corporate and Statutory Complaints Manager) on email at: Useful Information The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment. We particularly welcome applications from sections of the community who are currently underrepresented within our teams. Equality Statement Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. The application process for this campaign will be anonymised. We are proud to be a Disability Confident employer. Important Information Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

The role Do you want to help change people's lives? Are you passionate about improving health outcomes? Can you develop new ways of working to improve population health? The London Boroughs of Richmond upon Thames and Wandsworth presents a unique opportunity to be part of an award-winning Public Health Team. We are recruiting a permanent Public Health Lead to be part of the Targeted Interventions and Children & Young People's Team. The role will provide the opportunity for a forward-thinking individual to set new standards in addressing health inequalities. The successful applicant will lead on the development of effective drug, alcohol, and mental health strategies across a diverse population of more than half a million people in South- West London. The ideal candidate will have excellent relationship building and influencing skills, be comfortable working in a multi-agency environment, and be passionate about improving outcomes for vulnerable communities. Key work streams include, supporting the commissioning of early intervention services for children and young people, establishing evidence-based prevention initiatives to reduce drug and alcohol related harm, supporting the Director of Public Health to establish robust licensing of alcohol sales, improving support for people with co-occurring mental health and substance misuse needs, and reducing drug and alcohol related deaths through an innovative case review panel. Additional responsibilities will include supporting local suicide prevention strategies; identifying the health needs of specific populations; advising on and developing strategic plans for commissioned services; providing commissioning support to the NHS; and improving outcomes for residents. The post holder will provide specialist public health advice and leadership and lead significant multi-agency and multi-disciplinary projects. If this sounds like you, we would love to hear from you. We are seeking an exceptional candidate to join our dynamic team on a permanent basis. Contact details For an informal conversation about the role, please contact Graeme Markwell on Agile working At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know. Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work Benefits We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home, compressed hours, and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you'd like to explore. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities. In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments. Indicative Recruitment Timeline Closing Date: 11:59pm on Sunday 30 th Sept 2022. Shortlisting Date: week commencing 10 th 11th Sept 2022. Interview Date: week commencing 20 th Sept 2022 . Useful Information: The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment. Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible. Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible. Equality statement Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. Important Information Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

The role Duty Manager, Part-Time Hampton Sports & Fitness Centre, TW12 3HB Scale 3: £12,675 - £15,277pa (actual for 22 hours p/w) Do you have great organisational skills? Can you multi-task on the go? Are you a confident communicator who enjoys meeting people and giving great customer service? Then we need you to join our team! Where you ll be working You ll be based at Hampton Sports & Fitness Centre, Hampton High, Hanworth Road, Hampton TW12 3HB. Facilities here include a sports hall, fitness suite, multi-use games area, floodlit 3G pitch, five a side football pitch, floodlit tennis & netball courts and studio spaces. The centre is open to the public weekdays from 5pm to 10pm and weekends from 9am to 6pm. You ll be working 22 hours per week on a shift rota and this will include a mix of evenings and weekends. What you ll be doing You ll be part of our management team overseeing the day to day operation of the Centre, so that it runs smoothly. Making sure that all facilities are clean, safe and staffed, so that every customer has a great experience when they visit or contact us, will be a priority for you. Duty Managers support with front of house reception work, supervising activities, organising and co-ordinating sports activity programmes, together with Health & Safety duties. Have a look at the job profile for full details on the varied role you can expect to be doing. What we ll need from you Good communication and organisational skills are essential for this role. You must have a sports/fitness qualification. A first aid qualification and some relevant experience would also be very desirable. You ll also need good knowledge of Health & Safety and an understanding of Diversity and Equality in employment and provision of service. This is a great opportunity to gain management experience and move up the career ladder. What we can offer you Starting salary of £12,675pa for 22 hours per week. The salary progression for this role is £12,675 - £15,277pa. In return, we can offer you working arrangements that will enhance your work-life balance. These include a generous holiday allowance with bank holidays too, plus a wide range of learning and development opportunities. In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments. Apply now If you re suitably qualified, submit your CV application now. Please ensure you complete all stage of the application process as we are unable to consider incomplete applications. Closing Date: 4 August at Midnight. We will contact you after the closing date to let you know if you have been shortlisted for interview. The closing date is given as a guide and we reserve the right to close this advert early, or once sufficient applications have been received. We strongly advise you complete your application as soon as possible to avoid disappointment. Equality Statement Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. Important Information This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

The role Do you want a fast-paced and varied role? Would you like to help people through some of the most important moments of their lives? From births and deaths to marriages, civil partnerships and citizenship ceremonies, Richmond and Wandsworth Councils help people through some of the most traumatic and some of the most joyous occasions. We ensure that not only are all the legal and statutory requirements met but that people experience the best levels of care, compassion and professionalism, making sure that they feel that their registration or ceremony is as important to us as it is to them. The Role: As a Registration Officer, you'll be responsible for the registration of births, deaths, still-births, marriages, civil partnerships and the naturalization of British citizens at Town Halls and other approved locations across both Richmond and Wandsworth. You'll officiate at public events such as weddings and citizenship ceremonies. We welcome applications from candidates who have relevant experience, excellent customer service skills, with an aptitude for dealing with people at some of the most important and emotionally heightened moments in their lives. Please refer to the job description for more information About You: You will be a helpful and sensitive person who enjoys working with the public and as part of a busy team. You must be able to understand and apply complex information, and pay considerable attention to detail, all while providing efficient and caring customer service. You will have excellent communication and public-speaking skills. Experience of working within a registration service will be highly welcomed. You will be encouraged to use the full range of your talents in this rewarding role. In return you will be fully supported in your professional development with structured training and ongoing support; you will be joining a friendly, supportive and dedicated team; and will benefit from a stimulating and varied role, in a unique organisation. We offer a wide range of development opportunities including a mentoring scheme, graduate development programme, apprenticeship scheme, and management and leadership programme which provide nationally recognised qualifications. In addition, staff benefits include flexible working, membership of the Local Government contributory pension scheme, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops, and other establishments. We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working , part-time , job shares and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you'd like to explore. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities. In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments. Indicative Recruitment Timeline Closing Date: 12 th December 2021 Shortlisting Date: 17 th December 2021 Interview Date: w/c 20 th December 2021 Useful Information: The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment. Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible. Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible. We particularly welcome applications from sections of the community who are currently underrepresented within our teams. Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

The role The Allocations Team are seeking to recruit an Allocations & Mobility Officer to join a very busy front-line team. You will be primarily responsible for the effective and successful day-to-day allocation of settled accommodation to both Wandsworth and Richmond applicants. As well as allocating all types of properties to social and private sector landlords, you will also be responsible for the activity of under occupation, housing mobility schemes and assessing mutual exchanges of tenancies. You will have the skills and abilities to deal sensitively with homeless families and single vulnerable people, experience of dealing with stressful situations and possess excellent written and communication skills. Applicants must be able to work in a pressured environment; ensuring they provide attention to detail and meet tight deadlines and with a minimum of supervision. They must have an understanding of IT programmes including Excel & Word. You will have an understanding, commitment and ability to implement the Council's Equal Opportunities policy and the ability to accompany clients to property viewings and interview on a face to face basis. It is not essential that you have access to a vehicle but if you do, you must have a conviction free driver's licence with the use of a car. For an informal discussion please contact Gavin Milligan, Allocations Manager via or Niall Smith, Voids Manager via We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home, compressed hours and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you'd like to explore. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities. In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments. Indicative Recruitment Timeline: Closing Date: Sunday 12 th December 2021 Shortlisting Date: Monday 13 th December 2021 Interview Date: Thursday 16 th and Friday 17 th December 2021 Useful Information: The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment. Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible. Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible. Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. The application process for this campaign will be anonymous. We are proud to be a Disability Confident employer. Important Information: Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.