Close Resource Management Ltd

Our client, an international engineering organisation based in Barnsley, is now looking to recruit a Sales Office Administrator to start ASAP The successful candidate MUST have a strong background within Sales Administration or Sales Co-ordination and be experienced in customer relations/service over the telephone, have drive and ambition, and be able to build a strong rapport with clients Main Functions o To work as part of the Sales Team in implementing the Company Strategic Plan. o To provide excellent customer service to our customer base. o To meet and exceed the department objectives set and agreed by the Line Manager Responsible for: o Processing Sales Orders including Export orders accurately, within set deadlines and in line with ISO9000. o Receiving and responding accordingly to orders, enquiries and queries by phone, e-mail for UK sales. o Supporting customer requirements for information, prices, technical advice, queries, etc o Liaising with production, purchasing and accounts teams in connection with stock levels, production capacity and customer billing requirements so as to satisfy customer requirements. o Answering incoming calls and dealing with them in the appropriate manner o Reception duties answering the door, incoming calls and directing them to the appropriate department o Filing and archiving all paperwork in an organised and logical way o Resolving credit/invoice queries for your customer base and liaising with the appropriate Managers if required o Posting invoices o Be pro-active in identifying possibilities for new accounts, new products etc dependant upon the customer requirements o Make pro-active calls to current and potential customers

Our client, an international engineering company based in the Barnsley area, is now seeking an experienced Export Sales Administrator. This role will also support the Internal Sales team, assisting with client liaison and order processing. This vital role involves managing export sales processes, coordinating with clients and logistics partners, and ensuring smooth communication across departments. The ideal candidate will thrive in a fast-paced environment, possess excellent organizational skills, and be passionate about delivering exceptional customer service. As an integral part of our international sales operations, you will help drive growth and strengthen our global presence through efficient administrative support and proactive client engagement. Responsibilities Manage export sales documentation, including invoices, shipping labels, customs paperwork, and compliance forms to ensure accurate and timely processing. Coordinate with logistics providers to schedule shipments, track deliveries, and resolve any issues that arise during transit. Serve as the primary point of contact for international clients, providing prompt support via phone, email, or online communication channels. Maintain detailed records of export transactions, customer interactions, and shipment statuses using computer systems such as QuickBooks and Google Workspace. Assist with office management duties at the front desk, including answering multi-line phone systems, greeting visitors, and managing calendar appointments. Support data entry tasks related to sales orders, inventory updates, and billing processes with high accuracy and attention to detail. Proofread all correspondence and documentation to ensure clarity, professionalism, and adherence to company standards. Skills Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Strong organizational skills with the ability to prioritize tasks effectively in a busy office environment. Excellent phone etiquette and customer support skills to handle inquiries professionally across multiple channels. Experience with office management tools such as multi-line phone systems, filing systems, and calendar management software. Familiarity with clerical tasks including data entry, proofreading, filing, and record keeping. Knowledge of export procedures, customs regulations, and shipping documentation is a plus but not mandatory.