Job Title: Relief Worker Salary: £15.40 per hour Working Hours: As and when required Location: Cambridge Youth Foyer,Cambridge If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Relief Worker You will provide a high quality, customer-oriented service and understand that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers. You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment. About you We are looking for someone with: Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children) Compassion, patience, and empathy A strong customer focus Excellent communication skills both written and verbal Flexibility to cover shifts, sometimes at short notice Approachable with a positive attitude Excellent team player who can work flexibly to meet business requirements Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Aug 21, 2026
Full time
Job Title: Relief Worker Salary: £15.40 per hour Working Hours: As and when required Location: Cambridge Youth Foyer,Cambridge If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Relief Worker You will provide a high quality, customer-oriented service and understand that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers. You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment. About you We are looking for someone with: Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children) Compassion, patience, and empathy A strong customer focus Excellent communication skills both written and verbal Flexibility to cover shifts, sometimes at short notice Approachable with a positive attitude Excellent team player who can work flexibly to meet business requirements Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £32,814.98 per annum Working Hours: 40 Hours per week Working Pattern: Monday-Friday/Hybrid Location: Dartford, Kent If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you'll make as a Property Services Planner/Scheduler Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties. Riverside Property Services undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. The planning team located within the Camden and Dartford office locations provides support across the property services delivery model. Scheduling works for all Riverside Property Services gas servicing, communal heating servicing, EICRs, M&E PPM and repairs (all trades) activities. Which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. The role will also Include oversight of all sub-contracted work allocations. The Property Services Planner will plan schedules and undertake any administrative tasks relating to the property services team, ensuring efficient and effective scheduling and delivery of repairs and compliance work. About you We are looking for someone with: • Good level IT skills and literacy • Good communication skills, both oral and written • Self-motivated, resilient, assertive and confident • Proven experience of excellent customer service skills Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile You will be responsible for planning the schedule of operatives within the Property Services Operations. You will ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. Supporting your team leaders, managers and operational teams to achieve KPI's. Although you may predominantly cover one area, you may be asked to support/cover other areas as the business needs.Key Tasks • Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner. • Work as part of a high performing team and ensure your actions are supportive of the team being successful. • Answers phones, emails, CRM cases and schedules and confirms appointments and inputs data into the system. • Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs. • Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress). • Phoning residents to ensure access is gained for works. • Work with emergency appointments and resolve scheduling conflicts. • Ensuring that subcontractors are completing jobs on time, and they submit completed documents and photographic evidence correctly ready for supervisor' review and contractor payment • Escalate any operatives/ contractors' issues to the relevant surveyor/manager • Ensuring you have the "first time fix" approach. • Assisting operatives/ supervisors / surveyors / complaints officers • Assisting in the investigation and resolution of
Aug 21, 2026
Full time
Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £32,814.98 per annum Working Hours: 40 Hours per week Working Pattern: Monday-Friday/Hybrid Location: Dartford, Kent If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you'll make as a Property Services Planner/Scheduler Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties. Riverside Property Services undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. The planning team located within the Camden and Dartford office locations provides support across the property services delivery model. Scheduling works for all Riverside Property Services gas servicing, communal heating servicing, EICRs, M&E PPM and repairs (all trades) activities. Which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. The role will also Include oversight of all sub-contracted work allocations. The Property Services Planner will plan schedules and undertake any administrative tasks relating to the property services team, ensuring efficient and effective scheduling and delivery of repairs and compliance work. About you We are looking for someone with: • Good level IT skills and literacy • Good communication skills, both oral and written • Self-motivated, resilient, assertive and confident • Proven experience of excellent customer service skills Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile You will be responsible for planning the schedule of operatives within the Property Services Operations. You will ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. Supporting your team leaders, managers and operational teams to achieve KPI's. Although you may predominantly cover one area, you may be asked to support/cover other areas as the business needs.Key Tasks • Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner. • Work as part of a high performing team and ensure your actions are supportive of the team being successful. • Answers phones, emails, CRM cases and schedules and confirms appointments and inputs data into the system. • Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs. • Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress). • Phoning residents to ensure access is gained for works. • Work with emergency appointments and resolve scheduling conflicts. • Ensuring that subcontractors are completing jobs on time, and they submit completed documents and photographic evidence correctly ready for supervisor' review and contractor payment • Escalate any operatives/ contractors' issues to the relevant surveyor/manager • Ensuring you have the "first time fix" approach. • Assisting operatives/ supervisors / surveyors / complaints officers • Assisting in the investigation and resolution of
Job Title: Sales Consultant Contract Type: Permanent Salary: £42883.92 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location : London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Sales Consultant Provide a customer focussed sales processing service, delivering and co-ordinating the end to end process for a variety of sales activities including resales, stair casing, lease assignments, re-mortgages, re-possessions and lease extensions on behalf of the Group's Home Ownership business stream. Actively participate in the Sales and Marketing Community to ensure a joined up approach to sales processing activity across the Group. About you We are looking for someone with • Proven track record of sales processing within the Housing and Property Sector. • Customer focused with excellent communication skills both written and verbal with the confidence to interact with stakeholders at all levels. • Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. • Results driven with strong analytical skills. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment.
Aug 21, 2026
Full time
Job Title: Sales Consultant Contract Type: Permanent Salary: £42883.92 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location : London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Sales Consultant Provide a customer focussed sales processing service, delivering and co-ordinating the end to end process for a variety of sales activities including resales, stair casing, lease assignments, re-mortgages, re-possessions and lease extensions on behalf of the Group's Home Ownership business stream. Actively participate in the Sales and Marketing Community to ensure a joined up approach to sales processing activity across the Group. About you We are looking for someone with • Proven track record of sales processing within the Housing and Property Sector. • Customer focused with excellent communication skills both written and verbal with the confidence to interact with stakeholders at all levels. • Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. • Results driven with strong analytical skills. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment.
Job Title: Electrician Contract Type: Permanent Salary: £42,000 - £45,000 per annum Working Hours: 40 Hours per week Working Pattern: Monday-Friday Location: Camden, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as an Electrician You will carry out a range of electrical work to our clients housing stock to ensure that electrical Installations which are worked on are safe for continued use to safeguard the service users, members of the public, clients personnel and Mears employees from any potential danger associated with electricity. About you We are looking for someone with • An electrical core qualification such as : C&G 2360 Parts 1&2 or equivalent, or holds a NVQ Level 3 qualification. Consideration will be given to anyone that holds C&G 2330 or C&G 2357 depending upon the experience of the potential electrician in Domestic/Commercial/Industrial type work depending on the job role. However they must be willing to take steps to complete the NVQ level 3 qualification • In addition: C&G 2392 - Fundamental Certification, Inspection and Testing or C&G 2394 -Initial Verification and Certification of Electrical Installations. C&G 2382-10/12 or 2382-20 or th Edition of the Wiring Regulations) C&G 2382 - 18 (18th Edition of the Wiring Regulations) • In addition if the role involves carrying out Periodic Inspections C&G2391 or C&G 2395 - Periodic Inspection, Testing and Certification of Electrical Installations (or to have shown competence in the area of Inspection & Testing electrical installations, in accordance with Guidance Note 3 of the IET and have a good knowledge of a variety of electrical installation work. Or an equivalent qualification for any of the above Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy:• Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role profile • Ensure that ALL electrical work is carried in accordance with The Regulations 1989 and in line with the requirements of BS 7671 (as amended) and Mears Electrical Procedures and Policies. • Carry out repair work as per works orders and in accordance with standard operating procedures to ensure commercial requirements for the number of visits, quality and workmanship, service user satisfaction and costs are met. • Carry out Inspection and Testing on ALL electrical work, ensuring all results are accurate and complete and to maintain all paperwork and electronic data records relevant to the work carried out and to ensure completion of the job is confirmed and a comprehensive and accurate history is available for audit purposes, which includes quality, H&S issues and for invoicing purposes • Seek authorisation from relevant office based approver before proceeding if work required differs from works order, and document in full any additional works carried out to ensure correct invoicing can be applied. • Utilise existing stock or collect materials as and when required to meet works orders, in accordance with standard operating procedures for purchasing and van stock control compliance • Attend informal and formal meetings and training sessions to ensure up to date business and job knowledge, communication, skills & progression are maintained. This includes but is not limited to training, re-training, toolbox talks, 1:1's, probation reviews etc. • Adopt a professional manner when communicating with service users and/or client/external contacts to build and maintain a positive view of Mears Group. This includes but is not limited to appearance, company ID, communication. • Highlight any safeguarding concerns to the relevant customer and • Community officer within branch as early as possible to ensure they liaise with the client in accordance with the safeguarding policy. • Use and maintain company vehicle/van in accordance with company vehicle & insurance policies in order to ensure safety, compliance, accurate and timely reporting of damage, cleanliness & condition (inside and out). This includes but is not limited to daily photographic recording of condition. • Participate in call out cover if and when required to ensure contract compliance & service user satisfaction for emergency repairs • Undertake Inspection and Testing and to ensure that all Certificates and/or Reports are given to immediate Supervisor in a timely manner for checking,
Aug 20, 2026
Full time
Job Title: Electrician Contract Type: Permanent Salary: £42,000 - £45,000 per annum Working Hours: 40 Hours per week Working Pattern: Monday-Friday Location: Camden, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as an Electrician You will carry out a range of electrical work to our clients housing stock to ensure that electrical Installations which are worked on are safe for continued use to safeguard the service users, members of the public, clients personnel and Mears employees from any potential danger associated with electricity. About you We are looking for someone with • An electrical core qualification such as : C&G 2360 Parts 1&2 or equivalent, or holds a NVQ Level 3 qualification. Consideration will be given to anyone that holds C&G 2330 or C&G 2357 depending upon the experience of the potential electrician in Domestic/Commercial/Industrial type work depending on the job role. However they must be willing to take steps to complete the NVQ level 3 qualification • In addition: C&G 2392 - Fundamental Certification, Inspection and Testing or C&G 2394 -Initial Verification and Certification of Electrical Installations. C&G 2382-10/12 or 2382-20 or th Edition of the Wiring Regulations) C&G 2382 - 18 (18th Edition of the Wiring Regulations) • In addition if the role involves carrying out Periodic Inspections C&G2391 or C&G 2395 - Periodic Inspection, Testing and Certification of Electrical Installations (or to have shown competence in the area of Inspection & Testing electrical installations, in accordance with Guidance Note 3 of the IET and have a good knowledge of a variety of electrical installation work. Or an equivalent qualification for any of the above Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy:• Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role profile • Ensure that ALL electrical work is carried in accordance with The Regulations 1989 and in line with the requirements of BS 7671 (as amended) and Mears Electrical Procedures and Policies. • Carry out repair work as per works orders and in accordance with standard operating procedures to ensure commercial requirements for the number of visits, quality and workmanship, service user satisfaction and costs are met. • Carry out Inspection and Testing on ALL electrical work, ensuring all results are accurate and complete and to maintain all paperwork and electronic data records relevant to the work carried out and to ensure completion of the job is confirmed and a comprehensive and accurate history is available for audit purposes, which includes quality, H&S issues and for invoicing purposes • Seek authorisation from relevant office based approver before proceeding if work required differs from works order, and document in full any additional works carried out to ensure correct invoicing can be applied. • Utilise existing stock or collect materials as and when required to meet works orders, in accordance with standard operating procedures for purchasing and van stock control compliance • Attend informal and formal meetings and training sessions to ensure up to date business and job knowledge, communication, skills & progression are maintained. This includes but is not limited to training, re-training, toolbox talks, 1:1's, probation reviews etc. • Adopt a professional manner when communicating with service users and/or client/external contacts to build and maintain a positive view of Mears Group. This includes but is not limited to appearance, company ID, communication. • Highlight any safeguarding concerns to the relevant customer and • Community officer within branch as early as possible to ensure they liaise with the client in accordance with the safeguarding policy. • Use and maintain company vehicle/van in accordance with company vehicle & insurance policies in order to ensure safety, compliance, accurate and timely reporting of damage, cleanliness & condition (inside and out). This includes but is not limited to daily photographic recording of condition. • Participate in call out cover if and when required to ensure contract compliance & service user satisfaction for emergency repairs • Undertake Inspection and Testing and to ensure that all Certificates and/or Reports are given to immediate Supervisor in a timely manner for checking,
Job Title: Housing Officer Contract Type: Permanent Salary: £28,031.56 per annum (pro rata) Working Hours: 18.75 Hours per week Working Pattern: Friday 9am-5pm; remaining 11.25 hrs to be agreed Monday-Thursday (9am-5pm). Location: Holden Court and Huddersfield Road, Barnsley If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Housing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: Experience of working within housing management An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs Previous experience in positively resolving incidents Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays (pro rata) Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Deliver an Allocation & Letting Service: Liaise with external stakeholders to deliver an effective referral pathway into the service/properties Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures Allocate properties ensuring customers meet the criteria, affordability and required landlord checks Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers Prepare files and case notes in readiness for court Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits Work directly with customers to monitor or reduce issues of anti-social behaviour within the service Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately Monitor and assist in maintaining health and safety requirements standards Deliver an Administration Service: Carryout administrative tasks to support efficient running of the service Produce reports and other written documentation as required to support housing management
Aug 20, 2026
Full time
Job Title: Housing Officer Contract Type: Permanent Salary: £28,031.56 per annum (pro rata) Working Hours: 18.75 Hours per week Working Pattern: Friday 9am-5pm; remaining 11.25 hrs to be agreed Monday-Thursday (9am-5pm). Location: Holden Court and Huddersfield Road, Barnsley If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Housing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: Experience of working within housing management An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs Previous experience in positively resolving incidents Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays (pro rata) Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Deliver an Allocation & Letting Service: Liaise with external stakeholders to deliver an effective referral pathway into the service/properties Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures Allocate properties ensuring customers meet the criteria, affordability and required landlord checks Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers Prepare files and case notes in readiness for court Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits Work directly with customers to monitor or reduce issues of anti-social behaviour within the service Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately Monitor and assist in maintaining health and safety requirements standards Deliver an Administration Service: Carryout administrative tasks to support efficient running of the service Produce reports and other written documentation as required to support housing management
Job Title: Care Assistant Contract Type: Permanent Salary: £26227.50 per annum (pro rata) Working Hours: 22.5 hours per week, part time Working Pattern: 7am to 3pm, 14:30 to 22:00 and 21:30 to 07:30 Location: Harbour Place, Workington If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Care Assistant You will provide assistance to residents in need of physical personal care and carry out individual tasks with residents in line with their support plans, to maintain or improve their quality of life and to be able to recognise signs of distress in residents. You will work with the team to identify and assess positive ways to reduce distress and give residents control over their lives wherever possible. About you We are looking for someone with: • Experience of working in a customer focused, residential environment, offering personal care to a diverse group of people • An awareness of housing and Health and Safety legislation and regulation National Care Standards Awareness • Flexibility to work hours to meet customer and business needs, which may include working outside of normal office hours and lone working Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays (pro rata) • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
Aug 13, 2026
Full time
Job Title: Care Assistant Contract Type: Permanent Salary: £26227.50 per annum (pro rata) Working Hours: 22.5 hours per week, part time Working Pattern: 7am to 3pm, 14:30 to 22:00 and 21:30 to 07:30 Location: Harbour Place, Workington If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Care Assistant You will provide assistance to residents in need of physical personal care and carry out individual tasks with residents in line with their support plans, to maintain or improve their quality of life and to be able to recognise signs of distress in residents. You will work with the team to identify and assess positive ways to reduce distress and give residents control over their lives wherever possible. About you We are looking for someone with: • Experience of working in a customer focused, residential environment, offering personal care to a diverse group of people • An awareness of housing and Health and Safety legislation and regulation National Care Standards Awareness • Flexibility to work hours to meet customer and business needs, which may include working outside of normal office hours and lone working Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays (pro rata) • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
Job Title: Support Worker Contract Type: Permanent Salary: £28,031.56 per annum Working Hours: Full Time - 37.5 hours per week Working Pattern: Monday - Friday - shift times vary between 7am and 6pm as per rota Location: No5 Hub, Guildford If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Support Worker You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you. About you We are looking for someone with: • Experience of working with vulnerable people • Experience of delivering structured support and risk management • To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team • An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction. • Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
Aug 13, 2026
Full time
Job Title: Support Worker Contract Type: Permanent Salary: £28,031.56 per annum Working Hours: Full Time - 37.5 hours per week Working Pattern: Monday - Friday - shift times vary between 7am and 6pm as per rota Location: No5 Hub, Guildford If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Support Worker You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you. About you We are looking for someone with: • Experience of working with vulnerable people • Experience of delivering structured support and risk management • To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team • An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction. • Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
Job Title: Service Improvement Officer Contract Type: Fixed Term Contract until 31/07/2027 Salary: £37,240.05 Per Annum (£40,986.28 is achieved after 12 successful performances in the role) Per Annum Working Hours : 35 hours per week Working Pattern: Monday-Friday in line with our hybrid working policy. Each Wednesday, in person at our Speke Office Location: Speke, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Service Improvement Officer To support the delivery of service improvement across Asset Services, using performance data, customer feedback, technical evaluations and operational insight to identify issues, support service reviews and help embed improvements that enhance service quality and customer outcomes. About you We are looking for someone with: • Experience working in a performance, service improvement, complaints, or operational support role (preferably within housing, property services or a similar environment). • Ability to analyse data and information to identify trends and support improvement activity • Good organisational skills with the ability to manage multiple tasks and track progress against actions. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
Aug 12, 2026
Full time
Job Title: Service Improvement Officer Contract Type: Fixed Term Contract until 31/07/2027 Salary: £37,240.05 Per Annum (£40,986.28 is achieved after 12 successful performances in the role) Per Annum Working Hours : 35 hours per week Working Pattern: Monday-Friday in line with our hybrid working policy. Each Wednesday, in person at our Speke Office Location: Speke, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Service Improvement Officer To support the delivery of service improvement across Asset Services, using performance data, customer feedback, technical evaluations and operational insight to identify issues, support service reviews and help embed improvements that enhance service quality and customer outcomes. About you We are looking for someone with: • Experience working in a performance, service improvement, complaints, or operational support role (preferably within housing, property services or a similar environment). • Ability to analyse data and information to identify trends and support improvement activity • Good organisational skills with the ability to manage multiple tasks and track progress against actions. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
Job Title: Lead Fire Risk Assessor Contract Type : Permanent Salary : £60,788 per annum Working Hours : 35 hours per week Working Pattern : Monday to Friday Location : London / Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as Lead Fire Risk Assessor In this role you will deliver an excellent fire risk assessment service within domestic housing and properties where housing has responsibility. To undertake surveys and manage a small team of fire risk assessors within a regional patch and ensure adherence to health and safety legislation and procedures. Ideally in this role you will take a co-operative lead in the strategic direction and delivery of the fire risk assessment programme. To ensure best practice methods are used in the execution of the fire risk assessments, also you will be fully responsible for the quality of service in respect of fire risk assessments and to keep up to date with all current fire legislation and apply to assessments. About you We are looking for someone with: Experience of Working as a fire risk assessment for residential housing and care and support schemes and evidence of applying PAS 79. Minimum of 2 - 3 years experience of undertaking fire risk assessments (low/medium risk), with experience in residential fire risk assessments. Minimum practical experience of 20+ Fire risk assessments High risk buildings Ability to carry out site visits and physical inspections of work, including accessing loft spaces by means of ladders High understanding of risk mitigation and how it should be applied. NEBOSH Fire Certificate/Diploma or Certified in Applied Fire Risk Assessment (previously FRA and Fire Safety Management) or equivalent with ability to meet the proposed Accountable person role competence requirements under the Building Safety Act. EQF level 3-4 i.e. Level 4 Diploma in Fire Safety or equivalent, ASFP Level 3 in Passive Fire Protection or equivalent Membership of Third Party Accreditation Scheme i.e., institute of fire engineers MIFE or equivalent. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
Aug 11, 2026
Full time
Job Title: Lead Fire Risk Assessor Contract Type : Permanent Salary : £60,788 per annum Working Hours : 35 hours per week Working Pattern : Monday to Friday Location : London / Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as Lead Fire Risk Assessor In this role you will deliver an excellent fire risk assessment service within domestic housing and properties where housing has responsibility. To undertake surveys and manage a small team of fire risk assessors within a regional patch and ensure adherence to health and safety legislation and procedures. Ideally in this role you will take a co-operative lead in the strategic direction and delivery of the fire risk assessment programme. To ensure best practice methods are used in the execution of the fire risk assessments, also you will be fully responsible for the quality of service in respect of fire risk assessments and to keep up to date with all current fire legislation and apply to assessments. About you We are looking for someone with: Experience of Working as a fire risk assessment for residential housing and care and support schemes and evidence of applying PAS 79. Minimum of 2 - 3 years experience of undertaking fire risk assessments (low/medium risk), with experience in residential fire risk assessments. Minimum practical experience of 20+ Fire risk assessments High risk buildings Ability to carry out site visits and physical inspections of work, including accessing loft spaces by means of ladders High understanding of risk mitigation and how it should be applied. NEBOSH Fire Certificate/Diploma or Certified in Applied Fire Risk Assessment (previously FRA and Fire Safety Management) or equivalent with ability to meet the proposed Accountable person role competence requirements under the Building Safety Act. EQF level 3-4 i.e. Level 4 Diploma in Fire Safety or equivalent, ASFP Level 3 in Passive Fire Protection or equivalent Membership of Third Party Accreditation Scheme i.e., institute of fire engineers MIFE or equivalent. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
Job Title: Housing Officer Contract Type: Fixed term contract up to 1 year Salary: £29,713.46 per annum (pro rata) Working Hours: 15 Hours per week Working Pattern: Thursday & Friday Location: Chadwick House, London Homelessness, Essex If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Housing Officer You will work collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across a number of defined properties. Contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs. • Experience of working within housing management. • Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude. • Previous experience in positively resolving incidents. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays (pro rata) • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Deliver an Allocation & Letting Service: • Liaise with external stakeholders to deliver an effective referral pathway into the service/properties. • Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures. • Allocate properties ensuring customers meet the criteria, affordability and required landlord checks. • Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required. • Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy. • Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: • Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let. • Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant. • Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements. • Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections. • Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers. • Prepare files and case notes in readiness for court. • Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits. • Work directly with customers to monitor or reduce issues of anti-social behaviour within the service. • Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing. • Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately. • Monitor and
May 27, 2026
Contractor
Job Title: Housing Officer Contract Type: Fixed term contract up to 1 year Salary: £29,713.46 per annum (pro rata) Working Hours: 15 Hours per week Working Pattern: Thursday & Friday Location: Chadwick House, London Homelessness, Essex If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Housing Officer You will work collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across a number of defined properties. Contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs. • Experience of working within housing management. • Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude. • Previous experience in positively resolving incidents. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays (pro rata) • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Deliver an Allocation & Letting Service: • Liaise with external stakeholders to deliver an effective referral pathway into the service/properties. • Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures. • Allocate properties ensuring customers meet the criteria, affordability and required landlord checks. • Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required. • Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy. • Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: • Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let. • Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant. • Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements. • Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections. • Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers. • Prepare files and case notes in readiness for court. • Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits. • Work directly with customers to monitor or reduce issues of anti-social behaviour within the service. • Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing. • Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately. • Monitor and
Job Title: Relief Worker Salary: £16.95 per hour Working Hours: As and when required Location: Chadwick House, RSI - London Homelessness , Ilford If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Relief Worker You will provide a high quality, customer-oriented service and understand that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers. You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment. About you We are looking for someone with: Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children) Compassion, patience, and empathy A strong customer focus Excellent communication skills both written and verbal Flexibility to cover shifts, sometimes at short notice Approachable with a positive attitude Excellent team player who can work flexibly to meet business requirements Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
May 26, 2026
Full time
Job Title: Relief Worker Salary: £16.95 per hour Working Hours: As and when required Location: Chadwick House, RSI - London Homelessness , Ilford If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Relief Worker You will provide a high quality, customer-oriented service and understand that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers. You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment. About you We are looking for someone with: Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children) Compassion, patience, and empathy A strong customer focus Excellent communication skills both written and verbal Flexibility to cover shifts, sometimes at short notice Approachable with a positive attitude Excellent team player who can work flexibly to meet business requirements Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Job Title: Night Assistant Contract Type: Permanent Salary: £26,227.50 per annum plus 10% Night Allowance Working Hours: 37.5 Hours per week Working Pattern: Night shifts between 20:00-6:00, Monday to Sunday Location: South Lakes Foyer, Kendal, Cumbria. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Night Assistant Undertaking a range of tasks that contribute to the safety and security of the building at night, alongside ensuring the effective delivery of high-quality service, you will work collaboratively as part of a committed team to ensure the safety, security and support of all customers using the service. Duties will include, operating and implementing security, fire and telephone systems, cleaning communal areas and rooms as required and completing regular checks of the property and reporting repairs and maintenance issues. About you We are looking for someone with: Experience working with vulnerable client groups. Experience of, and ability to lone work at night IT Skills to include basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Ensure our customers are always safe by: Operating and implementing the night security systems, fire alarm system and telephone system, ensuring the overall safety and security of the service. Having an awareness of support needs, in order to contribute as directed to the delivery of agreed outcomes. Responding to any issues, alerts, faults of the night security system or other systems and report as appropriate to the relevant manager as per the procedure. Meeting and monitoring health & safety policies and practices by responding to/reporting any issues as per procedure. Monitoring visitors' access to the building(s) and ensuring the safety and security of customers and the premises. Communicating effectively with visitors and customers to ensure they are compliant with the visitor procedures. Maintaining an inviting Reception area as per the Psychologically Informed Environment standards. Monitoring all activity within the premises/service at night. Respond and report appropriately and effectively to any incidents, including those involving anti-social behaviour as per procedure. Advising customers who may have issues relating to their safety during the night. Having a full understanding of the risk management process and assisting the team in organising and completing checks including regular Health & Safety risk reviews of the schemes' premises. Advising management promptly of any signs or risks, problems or issues that arise, by following the appropriate policy/procedure and being fully aware of safeguarding procedures. Cleaning rooms and communal areas as required. Completing checks of the property as required and reporting repairs or maintenance issues appropriately. Providing an effective customer service with any facilities related to tenancy enquiries for example distribution of post and rent payments. Ensuring information related to logs/reports/records are all effectively and accurately recorded. Effectively supporting the Housing Team and Service Managers with administrative support, in order to provide a high-quality support service. Additional
May 26, 2026
Full time
Job Title: Night Assistant Contract Type: Permanent Salary: £26,227.50 per annum plus 10% Night Allowance Working Hours: 37.5 Hours per week Working Pattern: Night shifts between 20:00-6:00, Monday to Sunday Location: South Lakes Foyer, Kendal, Cumbria. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Night Assistant Undertaking a range of tasks that contribute to the safety and security of the building at night, alongside ensuring the effective delivery of high-quality service, you will work collaboratively as part of a committed team to ensure the safety, security and support of all customers using the service. Duties will include, operating and implementing security, fire and telephone systems, cleaning communal areas and rooms as required and completing regular checks of the property and reporting repairs and maintenance issues. About you We are looking for someone with: Experience working with vulnerable client groups. Experience of, and ability to lone work at night IT Skills to include basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Ensure our customers are always safe by: Operating and implementing the night security systems, fire alarm system and telephone system, ensuring the overall safety and security of the service. Having an awareness of support needs, in order to contribute as directed to the delivery of agreed outcomes. Responding to any issues, alerts, faults of the night security system or other systems and report as appropriate to the relevant manager as per the procedure. Meeting and monitoring health & safety policies and practices by responding to/reporting any issues as per procedure. Monitoring visitors' access to the building(s) and ensuring the safety and security of customers and the premises. Communicating effectively with visitors and customers to ensure they are compliant with the visitor procedures. Maintaining an inviting Reception area as per the Psychologically Informed Environment standards. Monitoring all activity within the premises/service at night. Respond and report appropriately and effectively to any incidents, including those involving anti-social behaviour as per procedure. Advising customers who may have issues relating to their safety during the night. Having a full understanding of the risk management process and assisting the team in organising and completing checks including regular Health & Safety risk reviews of the schemes' premises. Advising management promptly of any signs or risks, problems or issues that arise, by following the appropriate policy/procedure and being fully aware of safeguarding procedures. Cleaning rooms and communal areas as required. Completing checks of the property as required and reporting repairs or maintenance issues appropriately. Providing an effective customer service with any facilities related to tenancy enquiries for example distribution of post and rent payments. Ensuring information related to logs/reports/records are all effectively and accurately recorded. Effectively supporting the Housing Team and Service Managers with administrative support, in order to provide a high-quality support service. Additional
Job Title: Engineer - Customer Contract Type: Permanent Salary: £67,174.96 per annum (£74,072.88 is achieved after 12 months successful performance in the role) Working Hours: Full Time - 35 Hours Working Pattern: Monday to Friday Location: Speke, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as an Engineer Riverside Digital and Technology embeds DevOps as a key method of its delivery approach and principles, the value that it delivers relies on maintaining a certain cadence, so the role holder will make sure that they work together with all members of their Chapter to deliver that value. As a Salesforce developer you will focus on Apex development to deliver new functionality and enhancements to the Riverside Salesforce platform. About you We are looking for someone with: • Significant demonstrable experience with Salesforce development • Proven experience with programming with Apex, Lightning Components, and Visualforce • Experience in creating custom objects, custom fields, picklists, page layouts, workflow, approval processes, validation rules, custom tabs, reports, Visualforce pages, dashboards, and email generation according to application requirements. • Experience with Service Cloud and Community Cloud (primary) or Sales Cloud (secondary) Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
May 22, 2026
Full time
Job Title: Engineer - Customer Contract Type: Permanent Salary: £67,174.96 per annum (£74,072.88 is achieved after 12 months successful performance in the role) Working Hours: Full Time - 35 Hours Working Pattern: Monday to Friday Location: Speke, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as an Engineer Riverside Digital and Technology embeds DevOps as a key method of its delivery approach and principles, the value that it delivers relies on maintaining a certain cadence, so the role holder will make sure that they work together with all members of their Chapter to deliver that value. As a Salesforce developer you will focus on Apex development to deliver new functionality and enhancements to the Riverside Salesforce platform. About you We are looking for someone with: • Significant demonstrable experience with Salesforce development • Proven experience with programming with Apex, Lightning Components, and Visualforce • Experience in creating custom objects, custom fields, picklists, page layouts, workflow, approval processes, validation rules, custom tabs, reports, Visualforce pages, dashboards, and email generation according to application requirements. • Experience with Service Cloud and Community Cloud (primary) or Sales Cloud (secondary) Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
Job Title: Salesforce Delivery Chapter Coordinator Contract Type: Permanent Salary: £33,177 Per annum (£36,669 is achieved after 12 months successful performance in the role) Working Hours: 35 Hours Per week Working Pattern: Monday to Friday Location: Liverpool / Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Salesforce Delivery Chapter Coordinator Riverside Digital and Technology delivers value through product-led, DevOps-enabled squads, with a strong focus on cadence, quality, and continuous improvement. As a Salesforce Delivery Chapter Co-Ordinator, you will provide support in the shaping, co-ordination, development and implementation across the Salesforce Eco-system. You will work in support across the Salesforce squad and with a variety of stakeholders, providing effective administration for the development of Salesforce, governance and suppliers. You will play a key role in supporting the development and delivery of Salesforce solutions, acting as a trusted technical leader for both business and technology stakeholders. About you We are looking for someone with • Experience of DevOps practices and technical IT delivery. • Proven track record of undertaking a technical IT delivery support role. • Experience of analysis of data and business processes. • In-depth understanding of technical delivery project and programme approaches. • Proven track record of using a structured approach to issue resolution and prioritisation. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile • Assist with the preparation and maintenance of delivery plans and supporting documentation • Liaise with key stakeholders, ensuring plans are developed, maintained and actions are progressed effectively. • Assist with the production and presentation of technical delivery information for appropriate groups and boards, including Programme Reporting Pannels, Project Steering Groups and Delivery Boards. • Provide escalation and end to end management for all Salesforce delivery, including - governance actions, data protection, AI processes • Support the management of budget spend, insight and reporting at regular reviews, risks against the squad and projects, escalating any priorities to the Salesforce lead roles where appropriate. • Provide administrative support to relevant groups and meetings, including governance committees, to ensure key actions are captured, logged and progressed appropriately. • Carry out a variety of actions as required to support relevant projects including research, data analysis and process re-design. • Contribute to the continuous improvement of processes and procedures, with a DevOps mind set. • Ensure that all information security, including data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements. • Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the squad. Person specification Knowledge, Skills, and Experience Essential • Experience of DevOps practices and technical IT delivery. • Proven track record of undertaking a technical IT delivery support role. • Experience of analysis of data and business processes. • In-depth understanding of technical delivery project and programme approaches. • Proven track record of using a structured approach to issue resolution and prioritisation. • Experience in Microsoft Office Suite and Jira • Understanding of RAID log maintenance • Results focused with the confidence and
May 22, 2026
Full time
Job Title: Salesforce Delivery Chapter Coordinator Contract Type: Permanent Salary: £33,177 Per annum (£36,669 is achieved after 12 months successful performance in the role) Working Hours: 35 Hours Per week Working Pattern: Monday to Friday Location: Liverpool / Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Salesforce Delivery Chapter Coordinator Riverside Digital and Technology delivers value through product-led, DevOps-enabled squads, with a strong focus on cadence, quality, and continuous improvement. As a Salesforce Delivery Chapter Co-Ordinator, you will provide support in the shaping, co-ordination, development and implementation across the Salesforce Eco-system. You will work in support across the Salesforce squad and with a variety of stakeholders, providing effective administration for the development of Salesforce, governance and suppliers. You will play a key role in supporting the development and delivery of Salesforce solutions, acting as a trusted technical leader for both business and technology stakeholders. About you We are looking for someone with • Experience of DevOps practices and technical IT delivery. • Proven track record of undertaking a technical IT delivery support role. • Experience of analysis of data and business processes. • In-depth understanding of technical delivery project and programme approaches. • Proven track record of using a structured approach to issue resolution and prioritisation. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile • Assist with the preparation and maintenance of delivery plans and supporting documentation • Liaise with key stakeholders, ensuring plans are developed, maintained and actions are progressed effectively. • Assist with the production and presentation of technical delivery information for appropriate groups and boards, including Programme Reporting Pannels, Project Steering Groups and Delivery Boards. • Provide escalation and end to end management for all Salesforce delivery, including - governance actions, data protection, AI processes • Support the management of budget spend, insight and reporting at regular reviews, risks against the squad and projects, escalating any priorities to the Salesforce lead roles where appropriate. • Provide administrative support to relevant groups and meetings, including governance committees, to ensure key actions are captured, logged and progressed appropriately. • Carry out a variety of actions as required to support relevant projects including research, data analysis and process re-design. • Contribute to the continuous improvement of processes and procedures, with a DevOps mind set. • Ensure that all information security, including data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements. • Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the squad. Person specification Knowledge, Skills, and Experience Essential • Experience of DevOps practices and technical IT delivery. • Proven track record of undertaking a technical IT delivery support role. • Experience of analysis of data and business processes. • In-depth understanding of technical delivery project and programme approaches. • Proven track record of using a structured approach to issue resolution and prioritisation. • Experience in Microsoft Office Suite and Jira • Understanding of RAID log maintenance • Results focused with the confidence and
Job Title: Night Concierge Contract Type: Permanent Salary: £28,860 per annum plus 10% Night Allowance Working Hours: 37.5 hours per week Working Pattern: Rota 18:00hrs to 04:00hrs, 4 days on 4 days off. Location: Robert Runcie Court, Brixton If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Night Concierge You will act as an initial point of reference on the phone, or in a reception area undertaking a range of tasks contributing to the safety and security of the building. Implement night security systems, ensuring overall safety and security of the scheme and respond to faults as they are discovered. You will also monitor CCTV and visitor access to scheme and meet the requirements of health and safety policies and practices, reporting incidents and anti-social behaviour. About you We are looking for someone with: Experience of working in a customer focused environment Ability to demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required Commitment to equal opportunities and promoting non-discriminatory practices in all aspects of work you undertake. Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Ensure our customers are always safe by: Operating the night security systems, fire alarm system and telephone system, to ensure the overall safety and security of the service providing a concierge service. Responding to any issues, alerts, faults of the night security system or other systems and report as appropriate to the relevant manager as per the procedure. Monitoring CCTV for security and health & safety purposes and responding to and reporting any issues as per procedure. Monitoring visitors' access to the building(s) and ensuring the safety and security of customers and the premises. Communicating effectively with visitors and customers to ensure they are compliant with the visitor procedures. Monitoring all activity within the premises/service at night. Respond and report appropriately and effectively to any incidents, including those involving anti-social behaviour as per procedure. Advising customers who may have issues relating to their safety during the night Having a full understanding of the risk management process and assisting the team in organising and completing checks including regular Health & Safety risk reviews of the schemes' premises. Advising management promptly of any signs or risks, problems or issues that arise, by following the appropriate policy/procedure and being fully aware of safeguarding procedures. Cleaning rooms and communal areas as required. Completing checks of the property as required and reporting repairs or maintenance issues appropriately. Providing an effective customer service with any facilities related to tenancy enquiries for example distribution of post and rent payments Ensure that all information is effectively and accurately recorded relating to logs, reports, or records. Other Duties Work to a rota on a night shift basis. Travel to different properties within a defined area as and when required Use the Lone Worker system as and when required by the Lone Worker policy or risk assessment to maintain safe working requirements. Ensure customers are always safe - conducting all your duties within Riverside's Policy and Procedure framework Act and respond to any
May 22, 2026
Full time
Job Title: Night Concierge Contract Type: Permanent Salary: £28,860 per annum plus 10% Night Allowance Working Hours: 37.5 hours per week Working Pattern: Rota 18:00hrs to 04:00hrs, 4 days on 4 days off. Location: Robert Runcie Court, Brixton If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Night Concierge You will act as an initial point of reference on the phone, or in a reception area undertaking a range of tasks contributing to the safety and security of the building. Implement night security systems, ensuring overall safety and security of the scheme and respond to faults as they are discovered. You will also monitor CCTV and visitor access to scheme and meet the requirements of health and safety policies and practices, reporting incidents and anti-social behaviour. About you We are looking for someone with: Experience of working in a customer focused environment Ability to demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required Commitment to equal opportunities and promoting non-discriminatory practices in all aspects of work you undertake. Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Ensure our customers are always safe by: Operating the night security systems, fire alarm system and telephone system, to ensure the overall safety and security of the service providing a concierge service. Responding to any issues, alerts, faults of the night security system or other systems and report as appropriate to the relevant manager as per the procedure. Monitoring CCTV for security and health & safety purposes and responding to and reporting any issues as per procedure. Monitoring visitors' access to the building(s) and ensuring the safety and security of customers and the premises. Communicating effectively with visitors and customers to ensure they are compliant with the visitor procedures. Monitoring all activity within the premises/service at night. Respond and report appropriately and effectively to any incidents, including those involving anti-social behaviour as per procedure. Advising customers who may have issues relating to their safety during the night Having a full understanding of the risk management process and assisting the team in organising and completing checks including regular Health & Safety risk reviews of the schemes' premises. Advising management promptly of any signs or risks, problems or issues that arise, by following the appropriate policy/procedure and being fully aware of safeguarding procedures. Cleaning rooms and communal areas as required. Completing checks of the property as required and reporting repairs or maintenance issues appropriately. Providing an effective customer service with any facilities related to tenancy enquiries for example distribution of post and rent payments Ensure that all information is effectively and accurately recorded relating to logs, reports, or records. Other Duties Work to a rota on a night shift basis. Travel to different properties within a defined area as and when required Use the Lone Worker system as and when required by the Lone Worker policy or risk assessment to maintain safe working requirements. Ensure customers are always safe - conducting all your duties within Riverside's Policy and Procedure framework Act and respond to any
Job Title: Floating support worker Contract Type: Fixed term contract ending 31/01/2027 Salary: £28,031.56 per annum Working Hours: 37.5 Hours per week Working Pattern: 5x 7.5 Hours, 7 Day rota, 4 week rolling, alternate weekend, between Location: The Victoria Project, Cambridge If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Floating support worker You will work collaboratively as part of a committed team to deliver an outstanding service and a range of personalised support that puts customers first, empowering them to achieve their goals and aspirations. You will be required to work in the community and visit customers in their own homes. The customers you work with will be facing challenges and may be at risk of becoming homeless. About you We are looking for someone with • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs. • An understanding of the current UK Benefit System and working knowledge of Universal Credit • Team player with a caring, empathetic, flexible and have a resilient, can-do attitude. • Excellent time management and communication skills Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Use psychologically informed approaches and Trauma Informed Care principles - supporting customers to develop new ways of thinking and make steps towards independence, by: • Co-producing bespoke support plans that enable customers to sustain their own tenancies, involving key stakeholders (e.g. family/other support providers) where appropriate. • Leading on the organisation and delivery of scheduled reviews of support and risk plans or following an incident/significant change in a customer's circumstances. • Engaging customers to meet agreed outcomes and develop independent living skills. • Assisting customers with day-to-day support and tenancy-related matters. • Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities. • Supporting customers who may be living in temporary accommodation to be 'tenancy ready' enabling successful move on and tenancy sustainment. • Signposting customers to appropriate external support services, including interventions such as food banks and other community resources. • Supporting customers to maintain financial independence through budgeting plans and maximising income. • Assisting customers with sign-posting for specific debt advice, financial statements and negotiating with third parties where necessary. • Supporting and monitoring customers' healthcare needs, proactively encouraging appropriate contact with healthcare professionals. • Ensuring the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately. • Recording and updating clear, factual and accurate strengths-based customer information on the local or appropriate digital platform. Service Delivery: • Facilitate the referral process into the service and assess potential new customers. • Work in partnership with local authority, social and private rented housing to identify suitable accommodation for customers who are living in temporary accommodation or at risk of homeslessness too set up and maintain a tenancy either virtual or face to face support. • Carrying out housing support assessments for vulnerable customers and ensuring they are linked into relevant support and health services as indicated by assessment. • Provide initial tenancy related support, advice and assistance directly to tenants as required, to prevent escalation of issues and sustain the tenancy. • Advise and
May 22, 2026
Full time
Job Title: Floating support worker Contract Type: Fixed term contract ending 31/01/2027 Salary: £28,031.56 per annum Working Hours: 37.5 Hours per week Working Pattern: 5x 7.5 Hours, 7 Day rota, 4 week rolling, alternate weekend, between Location: The Victoria Project, Cambridge If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Floating support worker You will work collaboratively as part of a committed team to deliver an outstanding service and a range of personalised support that puts customers first, empowering them to achieve their goals and aspirations. You will be required to work in the community and visit customers in their own homes. The customers you work with will be facing challenges and may be at risk of becoming homeless. About you We are looking for someone with • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs. • An understanding of the current UK Benefit System and working knowledge of Universal Credit • Team player with a caring, empathetic, flexible and have a resilient, can-do attitude. • Excellent time management and communication skills Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Use psychologically informed approaches and Trauma Informed Care principles - supporting customers to develop new ways of thinking and make steps towards independence, by: • Co-producing bespoke support plans that enable customers to sustain their own tenancies, involving key stakeholders (e.g. family/other support providers) where appropriate. • Leading on the organisation and delivery of scheduled reviews of support and risk plans or following an incident/significant change in a customer's circumstances. • Engaging customers to meet agreed outcomes and develop independent living skills. • Assisting customers with day-to-day support and tenancy-related matters. • Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities. • Supporting customers who may be living in temporary accommodation to be 'tenancy ready' enabling successful move on and tenancy sustainment. • Signposting customers to appropriate external support services, including interventions such as food banks and other community resources. • Supporting customers to maintain financial independence through budgeting plans and maximising income. • Assisting customers with sign-posting for specific debt advice, financial statements and negotiating with third parties where necessary. • Supporting and monitoring customers' healthcare needs, proactively encouraging appropriate contact with healthcare professionals. • Ensuring the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately. • Recording and updating clear, factual and accurate strengths-based customer information on the local or appropriate digital platform. Service Delivery: • Facilitate the referral process into the service and assess potential new customers. • Work in partnership with local authority, social and private rented housing to identify suitable accommodation for customers who are living in temporary accommodation or at risk of homeslessness too set up and maintain a tenancy either virtual or face to face support. • Carrying out housing support assessments for vulnerable customers and ensuring they are linked into relevant support and health services as indicated by assessment. • Provide initial tenancy related support, advice and assistance directly to tenants as required, to prevent escalation of issues and sustain the tenancy. • Advise and
Job Title: People Experience Officer Contract Type: Permanent Salary: £43,329 (£47,990 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week, full time Working Pattern: Monday to Friday Location: Liverpool, Speke If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a People Experience Officer Reporting into the Head of People Experience, the Officer is an expert in a number of disciplines that include colleague engagement and experience, appreciation, voice, wellbeing and/or Equality, Diversity and Inclusion (EDI). The role would deliver against the people experience and engagement, and/or \wellbeing and EDI Objectives for the Group. Responsible for proactively designing, developing and implementing modern and innovative solutions, initiatives and frameworks to improve colleague experience and / or helping to ensure our workforce is reflective of the communities we serve. About you We are looking for someone with • Deep technical expert on either colleague experience and engagement and or EDI with proven track record in proactively and independently designing solutions and delivering initiatives that work, in area of expertise, in large, complex organisations. • A passion for and proven experience of driving employee engagement and behavioural and cultural change. • Knowledge of the Equality Act and proven track record of implementing diversity and equality best practice initiatives. Understanding and addressing barriers to equality, diversity and successfully advising and addressing related issues, whilst keeping organisation safe and legally compliant. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
May 22, 2026
Full time
Job Title: People Experience Officer Contract Type: Permanent Salary: £43,329 (£47,990 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week, full time Working Pattern: Monday to Friday Location: Liverpool, Speke If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a People Experience Officer Reporting into the Head of People Experience, the Officer is an expert in a number of disciplines that include colleague engagement and experience, appreciation, voice, wellbeing and/or Equality, Diversity and Inclusion (EDI). The role would deliver against the people experience and engagement, and/or \wellbeing and EDI Objectives for the Group. Responsible for proactively designing, developing and implementing modern and innovative solutions, initiatives and frameworks to improve colleague experience and / or helping to ensure our workforce is reflective of the communities we serve. About you We are looking for someone with • Deep technical expert on either colleague experience and engagement and or EDI with proven track record in proactively and independently designing solutions and delivering initiatives that work, in area of expertise, in large, complex organisations. • A passion for and proven experience of driving employee engagement and behavioural and cultural change. • Knowledge of the Equality Act and proven track record of implementing diversity and equality best practice initiatives. Understanding and addressing barriers to equality, diversity and successfully advising and addressing related issues, whilst keeping organisation safe and legally compliant. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
Job Title: Production Adoption Trainer Contract Type: Permanent Salary: £35,786 Per Annum (£39,552 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday-Friday (Hybrid) Location: Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a production adoption trainer In this role you will ensure the Salesforce platform processes and daily use by colleagues is successfully implemented and effectively managed across all stakeholders and the Salesforce Eco-system. Ideally in this role you will be a strong communicator, providing clear training and overview of the solution. You will support the business teams with user acceptance testing and playbacks of solutions, providing a foundation to successful adoption. About you We are looking for someone with: Experience of managing and delivering change and adoption for Salesforce Experience of delivering classroom and virtual training Experience of successfully managing business change within a large, complex multi-site organisation. Excellent stakeholder management with a track record of building strong working relationships and the ability to communicate at all levels across the business. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Applications may close before the deadline, so please apply early to be considered. Role Profile Role requires you to: Manage the bridge between the Salesforce Squad and business colleagues, to ensure the successful implementation of product change within daily user activities. Collaborate with key stakeholders including the Project Manager, Business Managers, People Services, IT and Communications to ensure the business change is planned and delivered effectively and on time. Produce a Business Adoption Plan that aligns to the overall project plan and creates business confidence that everything is prepared and ready for adoption of the new solutions and products Identify, plan and manage implementation activities required to ensure a smooth transition, working with key operational stakeholders to identify the required changes to processes, procedures, systems and behaviours Act as a conduit between change, delivered products and the business ensuring that strong relationships based on trust are built, maintained and leveraged Form a partnership with the business to provide a safe, effective and constructive feedback loop back to BT teams, ensuring there is a constant conduit supporting incremental improvement Support in the design, building and testing of solutions with a view of how changes will impact the business and customers and act as the "voice of the customer" when appropriate Design, Schedule and deliver training tailored to the audience and delivered over the most appropriate channels Identify and remove blockers to successful implementation by working closely with the Delivery Manager Ensure effective communications are delivered to all key stakeholders related to change including the creation, publication and curation of content across the most appropriate channels Ensure that all policy and procedural requirements of the role are adhered to Respond flexibly to any necessary changes in work priorities and undertake other duties when required Form deep partnerships with Subject Matter Experts and call on their expertise to smooth transition Ensure the business area fully supports project delivery by assigning appropriate resources including Subject Matter Experts Monitor the progress of business adoption activities within the assigned project and target business area, reporting on progress including risks and issues and attending and contributing to the relevant governance forum (RPR/PSG) and business meetings as required. Monitor and manage the operational impact of changes including the impact on Business As Usual (BAU) activity, including Key Performance Indicators (KPIs) and the impact on performance levels, collaborating with key business stakeholders to identify and mitigate risks to delivery of business objectives. Work closely with the Business Architects and define and implement appropriate checks and measures to monitor change benefits, ensuring that
May 22, 2026
Full time
Job Title: Production Adoption Trainer Contract Type: Permanent Salary: £35,786 Per Annum (£39,552 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday-Friday (Hybrid) Location: Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a production adoption trainer In this role you will ensure the Salesforce platform processes and daily use by colleagues is successfully implemented and effectively managed across all stakeholders and the Salesforce Eco-system. Ideally in this role you will be a strong communicator, providing clear training and overview of the solution. You will support the business teams with user acceptance testing and playbacks of solutions, providing a foundation to successful adoption. About you We are looking for someone with: Experience of managing and delivering change and adoption for Salesforce Experience of delivering classroom and virtual training Experience of successfully managing business change within a large, complex multi-site organisation. Excellent stakeholder management with a track record of building strong working relationships and the ability to communicate at all levels across the business. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Applications may close before the deadline, so please apply early to be considered. Role Profile Role requires you to: Manage the bridge between the Salesforce Squad and business colleagues, to ensure the successful implementation of product change within daily user activities. Collaborate with key stakeholders including the Project Manager, Business Managers, People Services, IT and Communications to ensure the business change is planned and delivered effectively and on time. Produce a Business Adoption Plan that aligns to the overall project plan and creates business confidence that everything is prepared and ready for adoption of the new solutions and products Identify, plan and manage implementation activities required to ensure a smooth transition, working with key operational stakeholders to identify the required changes to processes, procedures, systems and behaviours Act as a conduit between change, delivered products and the business ensuring that strong relationships based on trust are built, maintained and leveraged Form a partnership with the business to provide a safe, effective and constructive feedback loop back to BT teams, ensuring there is a constant conduit supporting incremental improvement Support in the design, building and testing of solutions with a view of how changes will impact the business and customers and act as the "voice of the customer" when appropriate Design, Schedule and deliver training tailored to the audience and delivered over the most appropriate channels Identify and remove blockers to successful implementation by working closely with the Delivery Manager Ensure effective communications are delivered to all key stakeholders related to change including the creation, publication and curation of content across the most appropriate channels Ensure that all policy and procedural requirements of the role are adhered to Respond flexibly to any necessary changes in work priorities and undertake other duties when required Form deep partnerships with Subject Matter Experts and call on their expertise to smooth transition Ensure the business area fully supports project delivery by assigning appropriate resources including Subject Matter Experts Monitor the progress of business adoption activities within the assigned project and target business area, reporting on progress including risks and issues and attending and contributing to the relevant governance forum (RPR/PSG) and business meetings as required. Monitor and manage the operational impact of changes including the impact on Business As Usual (BAU) activity, including Key Performance Indicators (KPIs) and the impact on performance levels, collaborating with key business stakeholders to identify and mitigate risks to delivery of business objectives. Work closely with the Business Architects and define and implement appropriate checks and measures to monitor change benefits, ensuring that
Job Title: Journey Coach Contract Type : Permanent Salary : £29,713.46 per annum Working Hours: 37.5 hours per week Working Pattern: Rolling rota 5 days out of 7, including weekends Location: Pimlico Pathway, Westminster If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Journey Coach You will be responsible for the delivery of individual, positive outcome focused support packages to clients of Riverside's supported schemes, ensuring that the support service promotes empowerment and independence. The emphasis will be on using coaching methods to empower clients on their resettlement journey, delivering individual personalised support packages, reflective of different client needs, including culture and diversity issues. You will assist clients with day-to-day tenancy issues, payment of rent, claiming benefits, preparing units to let and working with clients to agree goals and actions. About you We are looking for someone with: • Experience of working with vulnerable client groups• An understanding of providing structured support to vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Delivering a 'best practice' support service, appropriate to clients' needs Ensuring the delivery of individual personalised support packages, reflective of different client needs, including culture and diversity issues Assisting clients with day-to-day tenancy issues, payment of rent, claiming benefits, preparing units to let Knowledge of 'best practice' in both crisis intervention and planned support working Undertaking referrals and assessments of potential clients, working with them to identify the most appropriate housing solution for their needs Ensuring clients have access to relevant external support services. Working with clients to agree and set goals and actions Meeting clearly defined client outcome targets through key-working, support plans, risk assessments and other interventions Ensuring that opportunities for education, training and employment opportunities are integral to the support service. The aim being to enable clients to develop the life skills to live as independently as possible Maintaining accurate and timely records of all activities including the maintenance of a support planning database Providing practical support and information to clients when entering the service and throughout their involvement with the service, e.g., assisting clients in the completion of occupancy agreements and welfare benefit claims Working in line with 'health and safety' and safe guarding requirements to ensure the overall safety and security of the client Report repairs and maintenance needs on behalf of the client following agreed procedures Promote and encourage a high level of client involvement, consultation and communication. To understand your role in the organisation and to be accountable for your contribution to maximise profitability To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way To understand that your efforts will be client led and be accountable for positive and tangible outcomes To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures Working as part of a multi-disciplinary staff team and meeting the requirements of a rota system, ensuring support is available across all schemes in the cluster Actively involved in team meetings and attend regular supervisions Working with
May 21, 2026
Full time
Job Title: Journey Coach Contract Type : Permanent Salary : £29,713.46 per annum Working Hours: 37.5 hours per week Working Pattern: Rolling rota 5 days out of 7, including weekends Location: Pimlico Pathway, Westminster If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Journey Coach You will be responsible for the delivery of individual, positive outcome focused support packages to clients of Riverside's supported schemes, ensuring that the support service promotes empowerment and independence. The emphasis will be on using coaching methods to empower clients on their resettlement journey, delivering individual personalised support packages, reflective of different client needs, including culture and diversity issues. You will assist clients with day-to-day tenancy issues, payment of rent, claiming benefits, preparing units to let and working with clients to agree goals and actions. About you We are looking for someone with: • Experience of working with vulnerable client groups• An understanding of providing structured support to vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Delivering a 'best practice' support service, appropriate to clients' needs Ensuring the delivery of individual personalised support packages, reflective of different client needs, including culture and diversity issues Assisting clients with day-to-day tenancy issues, payment of rent, claiming benefits, preparing units to let Knowledge of 'best practice' in both crisis intervention and planned support working Undertaking referrals and assessments of potential clients, working with them to identify the most appropriate housing solution for their needs Ensuring clients have access to relevant external support services. Working with clients to agree and set goals and actions Meeting clearly defined client outcome targets through key-working, support plans, risk assessments and other interventions Ensuring that opportunities for education, training and employment opportunities are integral to the support service. The aim being to enable clients to develop the life skills to live as independently as possible Maintaining accurate and timely records of all activities including the maintenance of a support planning database Providing practical support and information to clients when entering the service and throughout their involvement with the service, e.g., assisting clients in the completion of occupancy agreements and welfare benefit claims Working in line with 'health and safety' and safe guarding requirements to ensure the overall safety and security of the client Report repairs and maintenance needs on behalf of the client following agreed procedures Promote and encourage a high level of client involvement, consultation and communication. To understand your role in the organisation and to be accountable for your contribution to maximise profitability To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way To understand that your efforts will be client led and be accountable for positive and tangible outcomes To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures Working as part of a multi-disciplinary staff team and meeting the requirements of a rota system, ensuring support is available across all schemes in the cluster Actively involved in team meetings and attend regular supervisions Working with
Job Title: Activity Co-Ordinator Contract Type: Permanent Salary: £33,180.78 Per Annum Working Hours: 37.5 hours per week Working Pattern: Rolling rota, 5 days out of 7, includes weekends Location: Pimlico Pathway Services, Westminster If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as an Activity Co-Ordinator The Activities Co-ordinator is responsible for the development of a comprehensive directory of services and opportunities to customers of Riversides Supported Housing Schemes across a small geographical area, ensuring that the support service promotes empowerment and independence. They will develop links with organisations locally to offer the maximum opportunity for individual growth for our customers. They will provide support and advice to the team on opportunities for individuals. They will also develop an organic programme of group activities across the pathway which will be delivered in a variety of locations, taking into account the customer strengths and goals. These groups will be delivered by a variety of team members including the Activities Co-ordinator and will include programmes of support, specific support led subjects and leisure and personal growth activities. It is imperative to the role to work as part of a staff team that is committed to "best practice" in the social housing field, working with colleagues to ensure customers with specialist support needs are supported to the highest relevant standards and approaches. About you We are looking for someone with: • Experience of working with vulnerable customer groups. • Experience of delivering structured support in either housing or social care. • Demonstrable IT skills to include basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
May 21, 2026
Full time
Job Title: Activity Co-Ordinator Contract Type: Permanent Salary: £33,180.78 Per Annum Working Hours: 37.5 hours per week Working Pattern: Rolling rota, 5 days out of 7, includes weekends Location: Pimlico Pathway Services, Westminster If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as an Activity Co-Ordinator The Activities Co-ordinator is responsible for the development of a comprehensive directory of services and opportunities to customers of Riversides Supported Housing Schemes across a small geographical area, ensuring that the support service promotes empowerment and independence. They will develop links with organisations locally to offer the maximum opportunity for individual growth for our customers. They will provide support and advice to the team on opportunities for individuals. They will also develop an organic programme of group activities across the pathway which will be delivered in a variety of locations, taking into account the customer strengths and goals. These groups will be delivered by a variety of team members including the Activities Co-ordinator and will include programmes of support, specific support led subjects and leisure and personal growth activities. It is imperative to the role to work as part of a staff team that is committed to "best practice" in the social housing field, working with colleagues to ensure customers with specialist support needs are supported to the highest relevant standards and approaches. About you We are looking for someone with: • Experience of working with vulnerable customer groups. • Experience of delivering structured support in either housing or social care. • Demonstrable IT skills to include basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
