Location: Cambridge (CB24) Type: Permanent Hours: 40 hours per week (Monday to Friday) - flexible options available Salary: 50,000 - 60,000 depending on experience Job Reference: 36042 Our client is seeking a Head of Customer Service and Support to join their busy team based just outside of Cambridge. The Head of Customer Support and Service will oversee all pre- and post-sales technical support activities across the business, ensuring customers, distributors and retail partners receive an exceptional service experience. The successful recruit will lead the technical support and service team, manage fault diagnosis and repairs, develop support documentation and act as a key interface between engineering, product management and sales teams. Key Responsibilities - Lead and coordinate all customer support and service operations - Manage UK-based service technicians and provide mentorship to an overseas technicians - Oversee troubleshooting, diagnostics and repair of returned products - Act as the escalation point for complex technical issues and customer system troubleshooting - Analyse support data and report insights to engineering, product and sales teams to drive customer service improvements - Track support requests and feedback product improvement suggestions - Support new product testing and software updates from a service and user perspective - Oversee the development of service manuals, troubleshooting guides and support documentation - Provide diagnostic assistance to authorised service partners - Monitor field returns, supplier quality and recurring product issues - Manage spare parts requirements and service stock levels Skills and Experience - Technical background in electronics or electrical engineering (HNC/HND, degree or equivalent experience) - Experience in electronic system troubleshooting and fault diagnosis - Experience managing or supervising technical teams - Experience in a customer service setting - Strong communication skills with the ability to explain technical issues clearly - Strong IT literacy including Microsoft Office%3B Zendesk or similar ticketing systems desirable - Logical, methodical problem solver with a customer-focused approach Please contact us as soon as possible for more details or apply below!
Mar 27, 2026
Full time
Location: Cambridge (CB24) Type: Permanent Hours: 40 hours per week (Monday to Friday) - flexible options available Salary: 50,000 - 60,000 depending on experience Job Reference: 36042 Our client is seeking a Head of Customer Service and Support to join their busy team based just outside of Cambridge. The Head of Customer Support and Service will oversee all pre- and post-sales technical support activities across the business, ensuring customers, distributors and retail partners receive an exceptional service experience. The successful recruit will lead the technical support and service team, manage fault diagnosis and repairs, develop support documentation and act as a key interface between engineering, product management and sales teams. Key Responsibilities - Lead and coordinate all customer support and service operations - Manage UK-based service technicians and provide mentorship to an overseas technicians - Oversee troubleshooting, diagnostics and repair of returned products - Act as the escalation point for complex technical issues and customer system troubleshooting - Analyse support data and report insights to engineering, product and sales teams to drive customer service improvements - Track support requests and feedback product improvement suggestions - Support new product testing and software updates from a service and user perspective - Oversee the development of service manuals, troubleshooting guides and support documentation - Provide diagnostic assistance to authorised service partners - Monitor field returns, supplier quality and recurring product issues - Manage spare parts requirements and service stock levels Skills and Experience - Technical background in electronics or electrical engineering (HNC/HND, degree or equivalent experience) - Experience in electronic system troubleshooting and fault diagnosis - Experience managing or supervising technical teams - Experience in a customer service setting - Strong communication skills with the ability to explain technical issues clearly - Strong IT literacy including Microsoft Office%3B Zendesk or similar ticketing systems desirable - Logical, methodical problem solver with a customer-focused approach Please contact us as soon as possible for more details or apply below!
Location: Cambridge Type: Permanent Hours: Monday-Friday, 8.30am - 5.30pm, flexible / hybrid options available Salary: £65000+ depending on experience Job Reference: 35961 Polytec is seeking is a skilled Hardware Engineer for our Cambridge based client. You will be designing and developing cutting-edge medical and scientific devices. This role involves working on analogue, digital, RF, low-power and embedded systems, ensuring compliance with industry standards. Responsibilities: - Design hardware systems including schematics, PCB layout and embedded solutions for battery-powered products - Lead the full hardware development lifecycle including requirements, design, prototyping, testing, debugging and production support - Ensure compliance with regulatory standards (e.g., IEC 60601, ISO 13485) - Conduct EMC testing and troubleshoot hardware issues - Collaborate with cross-functional teams to deliver integrated solutions - Maintain accurate documentation and stay current with advancements in low-power and RF technologies Requirements: - Proven experience in medical, diagnostic or scientific device development - Strong background in analogue, digital, RF and embedded systems design - Proficiency in schematic capture, PCB layout and debugging - Expertise in low-power design, signal conditioning BLE and RF systems - Experience with EMC testing and regulatory compliance - Hands-on embedded firmware development - Excellent problem-solving and communication skills Desirable: - Experience with full product lifecycle and NPI processes - Knowledge of quality assurance and documentation best practices. Please contact us as soon as possible for more details or apply below!
Mar 07, 2026
Full time
Location: Cambridge Type: Permanent Hours: Monday-Friday, 8.30am - 5.30pm, flexible / hybrid options available Salary: £65000+ depending on experience Job Reference: 35961 Polytec is seeking is a skilled Hardware Engineer for our Cambridge based client. You will be designing and developing cutting-edge medical and scientific devices. This role involves working on analogue, digital, RF, low-power and embedded systems, ensuring compliance with industry standards. Responsibilities: - Design hardware systems including schematics, PCB layout and embedded solutions for battery-powered products - Lead the full hardware development lifecycle including requirements, design, prototyping, testing, debugging and production support - Ensure compliance with regulatory standards (e.g., IEC 60601, ISO 13485) - Conduct EMC testing and troubleshoot hardware issues - Collaborate with cross-functional teams to deliver integrated solutions - Maintain accurate documentation and stay current with advancements in low-power and RF technologies Requirements: - Proven experience in medical, diagnostic or scientific device development - Strong background in analogue, digital, RF and embedded systems design - Proficiency in schematic capture, PCB layout and debugging - Expertise in low-power design, signal conditioning BLE and RF systems - Experience with EMC testing and regulatory compliance - Hands-on embedded firmware development - Excellent problem-solving and communication skills Desirable: - Experience with full product lifecycle and NPI processes - Knowledge of quality assurance and documentation best practices. Please contact us as soon as possible for more details or apply below!
Location: St. Ives Job Type: Permanent Hours: 40 hours per week- 4 day week! Shift work: 6am-4pm/ 3.45pm-1.45pm on a double rotation Salary: 34,000- 40,000 DoE Job Reference: 35835 Are you looking for a challenge in your role, where each new job could bring a new perspective or fresh learning opportunity? If so, we have an exciting opportunity for you! We are looking for a skilled, hands on Machinist to lead a team for our St Ives based client in their packaging gluing department. You'll be responsible for setting up, operating and maintaining state-of-the-art Bobst and Baumer HHS gluing equipment. You'll play a vital role in ensuring all cartons meet the exceptional quality standards customers expect. Responsibilities: Set up and operate gluing machines for all carton styles, including undersize, straight-line, crash lock and integral fitments Maintain consistent quality standards across production runs Lead a small team and report directly to the Gluing Manager Troubleshoot and resolve production issues efficiently Work with precision and attention to detail under tight deadlines Collaborate with team members to ensure smooth workflow and output Uphold the company's reputation for high-quality materials, cartons and finishes Requirements: Proven experience operating folding carton gluing machines Strong mechanical aptitude and problem-solving skills Excellent attention to detail and commitment to quality Effective communication and teamwork abilities Ability to adapt and thrive in a fast-paced production environment Please contact us as soon as possible for more details or apply below!
Feb 28, 2026
Full time
Location: St. Ives Job Type: Permanent Hours: 40 hours per week- 4 day week! Shift work: 6am-4pm/ 3.45pm-1.45pm on a double rotation Salary: 34,000- 40,000 DoE Job Reference: 35835 Are you looking for a challenge in your role, where each new job could bring a new perspective or fresh learning opportunity? If so, we have an exciting opportunity for you! We are looking for a skilled, hands on Machinist to lead a team for our St Ives based client in their packaging gluing department. You'll be responsible for setting up, operating and maintaining state-of-the-art Bobst and Baumer HHS gluing equipment. You'll play a vital role in ensuring all cartons meet the exceptional quality standards customers expect. Responsibilities: Set up and operate gluing machines for all carton styles, including undersize, straight-line, crash lock and integral fitments Maintain consistent quality standards across production runs Lead a small team and report directly to the Gluing Manager Troubleshoot and resolve production issues efficiently Work with precision and attention to detail under tight deadlines Collaborate with team members to ensure smooth workflow and output Uphold the company's reputation for high-quality materials, cartons and finishes Requirements: Proven experience operating folding carton gluing machines Strong mechanical aptitude and problem-solving skills Excellent attention to detail and commitment to quality Effective communication and teamwork abilities Ability to adapt and thrive in a fast-paced production environment Please contact us as soon as possible for more details or apply below!
