The Acorn Group

As an Intelligence Analyst, you will be responsible for supporting the Counter Fraud team, along with other areas of the business. You will identify and review suspected fraudulent claims/policies through our counter fraud platforms, reporting these to counter fraud agencies when relevant. This individual will use a wide variety of fraud detection software and tools to conduct advanced intelligence investigations into suspect claims, producing your findings within a report. You will build and maintain professional relationships with intelligence suppliers, professional bodies and law enforcement agencies. You will work closely with Investigators, Underwriters, and the Intelligence team to support the wider objective of improving fraud savings and reducing indemnity spend. Role: Intelligence Analyst Location: Sevenoaks - hybrid working available Working hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week, 7.5 hours per day Salary: £26,000 - £31,000 DOE, plus up to an additional £1,500 performance related bonus per annum, once established within your role. What you will be doing: To investigate suspected fraudulent claims/policies using various intelligence tools To deliver a usable intelligence-based product to reduce claim losses To provide intelligence-led support to general claims/policy teams Confident in presenting complex information in a clear and concise manner Contribute to the continued improvements of the intelligence products & output Handling, analysing and evaluating highly confidential datasets and documents To develop an understanding of the MI Reports generated and fraud detection strategy To assist in the promotion of data integrity across the group Review and respond to Schedule 2, Part 1, Paragraph 2 requests received into the business Review intelligence received into the unit and ensured and exposure is identified and worked appropriately Perform advanced intelligence investigations relevant to the subject matter tocollect, analyse and suitably record items of interest Help maintain and extend the Intelligence professional relationships with intelligence suppliers, professional bodies and law enforcement agencies Adhere to company processes and ensure that DPA, FCA, TCF and other related regulatory requirements are met Report fraudulent claims and policies to counter fraud agencies and subsequently provide evidence/produce witness statements What we're looking for: Knowledge of claims and/or underwriting best practice, particularly in relation to effective leakage control, risk management, quality, training and compliance Analytical thinker - able to analyse information quickly and use it to provide robust advice Written communicator - able to easily relay complex information in a written report Curious - an inquisitive, open-minded type who seeks out information from sources that may not always seem obvious Online awareness - an ongoing interest in current and emerging online trends, particularly in social networking Organised - good time management skills, able to work under pressure and deliver against deadlines set Keen eye for detail with the ability to think laterally and act through reasoned decision making Minimum of 1 year in Intelligence or Counter Fraud Investigations with a strong understanding of electronic fraud detection software is preferred but not essential Experience in using fraud detection tools and intelligence analysis software About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councilor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. Network of internal qualified mental health first aiders are available to provide support to colleagues. A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture : Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit our website to view more of our excellent work benefits! All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it's modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met

Job Title: Lettings Negotiator Location: Forest Hill Brand: Acorn Salary: OTE: up to £45,000.00 per annum Hours: Monday 8am to 7pm, Tuesday through to Friday 8:30am - 7pm, Saturday 9:30am - 5:30pm (day in lieu). About The Acorn Group: Renowned as market leaders, The Acorn Group is London's largest multi-brand estate agency. We offer our clients the best brands, with the best people, in the best locations and in 2022 we were acquired by the Leaders Romans Group. Job Summary and Key Responsibilities: Do you have a solid Estate Agency background? Are you motivated, enthusiastic and career driven? If the answer is yes; this position could offer you a fantastic opportunity to join an industry leading Property Company and further your Estate Agency career. The role of Lettings Negotiator is exciting and rewarding! Duties will include: You will be involved in qualifying prospective tenants, identifying their property needs and helping them to find the right rental property. You will be responsible for conducting viewing appointments with prospective tenants and working with your landlords to provide the right marketing support and advice through negotiating a tenancy, and assisting the progress through to move in day. The highest levels of customer service must be delivered at all times, and you will also be expected to generate business referrals to other divisions of The Acorn Group. The ideal candidate will be willing to learn how to carry out Market appraisals and want to further their career to Senior Negotiator level. Skills required: At least six months to one year's experience as a residential lettings agent and a proven track record in securing new business. Excellent sales ability. High level of customer service skills. Good telephone manner and positive attitude. The ability to negotiate. Tenacity and be a self-starter with the drive to succeed. Ability to build and nurture trusted relationships at all levels. Be responsive to change. We have the highest expectations of our staff, but the reward is an enjoyable work environment with fantastic earning potential, fantastic incentives along with personal recognition and development for achieving exceptional results. What we can offer you: Proven track record for career growth and advancement within the company. Market leading training and ongoing professional development. Supportive and collaborative team environment. Benefits: Structured training and support through the Acorn Academy. Excellent opportunities for career progression. Fabulous rewards and incentives for Top achievers. Annual Awards Ceremony. An excellent, uncapped commission structure with further bonuses. Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year. Excellent parental leave & company fertility policy in place. Access to an Employee assistant programme including access to a virtual GP 24/7 and mental health first aiders. Retail discounts. The Acorn Group as part of the Leaders Romans Group, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry. Leader Romans Group does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team.

Job Title: Trainee Lettings Negotiator Location: Kennington Brand: Acorn Salary: OTE: up to £45,000.00 per annum Hours: Monday 8am to 7pm, Tuesday through to Friday 8:30am - 7pm, Saturday 9:30am - 5:30pm (day in lieu). Please note, our agency team are currently working Monday to Thursday from 8:30am to 6pm, Friday 8:30am to 5pm and Saturdays from 9:30am to 4:30pm (day in lieu). About The Acorn Group: Renowned as market leaders, The Acorn Group is London's largest multi-brand estate agency. We offer our clients the best brands, with the best people, in the best locations and in 2022 we were acquired by the Leaders Romans Group. Job Summary and Key Responsibilities: The ideal candidate for the position of Trainee Lettings Negotiator will be driven, ambitious and able to communicate a high level of customer care to their clients. We are looking for candidates who are wanting to create a long-term career, and you should be able to work to targets and deadlines. Full training will be provided through our in-house training Academy and following a successful probationary period, you will have the prospect of earning a competitive salary package with uncapped commission. Duties will include: Qualifying potential clients, identifying their needs, and matching them to suitable properties. Booking and accompanying clients to view properties. Negotiating offers. Providing and delivering a high level of customer service to all clients. Providing referred leads to Mortgage Scout and other related divisions. Skills required: Proven ability in meeting and exceeding targets. The ability to negotiate. Commitment to service standards. A commitment to learning and self-development. Tenacity and to be a self-starter. Ability to build and nurture trusted relationships at all levels. Be responsive to change. What we can offer you: Proven track record for career growth and advancement within the company. Market leading training and ongoing professional development. Supportive and collaborative team environment. Benefits: Structured training and support through the Acorn Academy. Excellent opportunities for career progression. Fabulous rewards and incentives for Top achievers. Annual Awards Ceremony. An excellent, uncapped commission structure with further bonuses. Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year. Excellent parental leave & company fertility policy in place. Access to an Employee assistant programme including access to a virtual GP 24/7 and mental health first aiders. Retail discounts. The Acorn Group as part of the Leaders Romans Group, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry.

The Acorn Group is one of London and Kent's most successful and ambitious property companies. Incorporating Acorn, Langford Russell and John Payne Estate Agents, we now have 39 offices and 10 Divisions. As we expand further, we are currently looking to recruit a Trainee Estate Agent in Lettings for our Acorn Sydenham office. Full training will be provided and following a successful probationary period, you will have the prospect of earning uncapped commission on top of a competitive basic salary. The ideal candidate for a Trainee Lettings Negotiator w ill be driven, ambitious and able to communicate a high level of customer care to their clients. We are looking for candidates who are wanting to create a long term career, you should be able to work to targets and deadlines. Duties include: Qualifying potential tenants and identifying their needs and matching them to suitable properties Booking and accompanying clients to view properties Negotiating offers Providing and delivering a high level of customer service to all clients Providing referred leads to Start Financial Services and other related divisions Qualifications: As a team player we are looking for the following skills and experience: Proven ability in meeting and exceeding targets The ability to negotiate Commitment to service standards A commitment to learning and self-development Tenacity and to be a self-starter Ability to build and nurture trusted relationships at all levels Be responsive to change How you'll be rewarded: Training and progression through the Acorn Academy Fabulous rewards and incentives for Top achievers An excellent, uncapped commission structure with further bonuses Generous car allowance (a full UK driving licence and car is required) What to expect: Work is office based but you will also spend a significant amount of time visiting properties, undertaking viewings with potential tenants. Working for Acorn The Acorn Group employs in excess of 350 staff across our Offices and Divisions through South London, Kent and Medway. Each member of our team is carefully selected by our recruitment team for their professionalism, tenacity, and desire to succeed. We offer a wide range of career opportunities with clear pathways for progression and full training through our in house programme, The Acorn Academy. We value our greatest asset and enjoy celebrating our successes together whether that's at our weekly team meetings, or at the prestigious annual awards ceremony. Our remuneration packages are attractive with some roles offering uncapped commission, annual club bonuses and spectacular prizes. Our workplace is an energetic environment which delivers on performance and encourages an entrepreneurial approach. The Acorn Group has been proving to provide exceptional property services for over 30 years and is recognised as an Industry leader. The Acorn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.