Starting Point Recruitment

Client Services Administrator Participant Support Location: 169 Newhall Street, Birmingham, B3 1SW (On-site) Salary: £25,000 per year Hours: Full-time, Monday Friday, 9am-5pm About the Role We are looking for a friendly, organised and professional individual to become the first point of contact for visitors and participants attending our employment support service. You will be welcoming people into the office, supporting appointments and helping individuals engage with job searching and our programmes. This role combines reception, customer service and administration, so it suits someone who enjoys working with people while keeping systems and paperwork organised. What You ll Be Doing Greeting visitors and creating a welcoming front-of-house environment Answering calls, emails and general enquiries Booking appointments and managing the office diary Supporting new participants when they arrive, including introductions to staff Completing warm handovers between Job Centre coaches, participants and the team Helping participants log onto job boards and complete online forms/surveys Data entry and updating internal systems accurately Scanning, filing and managing digital and paper records Making confirmation and follow-up calls to participants Supporting basic audits and compliance checks Assisting with general office administration and paperwork What We re Looking For Strong customer service skills and a friendly manner Comfortable speaking to people face-to-face and over the phone Good organisation and attention to detail Basic IT skills (Outlook, Word, systems/data entry) Ability to manage multiple tasks in a busy office environment Reliable, professional and confident working with the public Ideal Backgrounds (not essential) Experience in any of the following would be useful: Reception / Front of House Office or Administrative roles Call centre or customer service Retail or hospitality in a customer-facing position What You ll Get Salary £25,000 Structured working hours (no weekends) Supportive team environment Training provided Opportunity to gain experience within employability and support services Fixed Term Contract until June 2027

Delivery & Performance Lead Employability Location: (Apply online only) Lichfield Street, Walsall, WS1 1SE Salary: £32,000 £35,000 per year Hours: Monday to Friday, 9:00am 5:00pm (No weekends) Contract: Full-time, Permanent About the Role We are looking for a motivated and experienced Delivery & Performance Lead to support and develop a team of Employability Coaches helping people move closer to work and sustain employment. This is a leadership role within a busy employability centre. You will work closely with the Centre Manager to improve coaching quality, support staff performance and ensure participants receive meaningful support to overcome barriers, build confidence and secure work. You will act as the link between management and frontline coaches, helping teams deliver high-quality support to individuals who may be unemployed, lacking confidence, or facing challenges such as health, housing, or skills barriers. What You ll Be Doing Team Leadership & Coaching Quality Lead, support and mentor a team of Employability Coaches Carry out 1-1 meetings, observations and coaching sessions Identify training needs and deliver development support Help staff manage caseloads effectively and confidently Improve performance, engagement and outcomes Participant Support & Delivery Ensure participants receive structured and person-centred support Support staff working with both job-ready individuals and those with complex barriers Oversee action plans, progress reviews and engagement activity Act as an escalation point for complex cases (safeguarding, wellbeing, housing, etc.) Performance & Operations Monitor activity levels, engagement and coaching standards Work with management to maintain compliance and quality standards Support audits, quality checks and documentation accuracy Coordinate schedules including 1-1s, group sessions and outreach activity Employer & Partner Engagement Support relationships with employers and community partners Help participants move into work and progress toward employment Encourage job matching, vacancies and in-work support activity What We re Looking For Essential: Experience supervising, mentoring or managing staff Background in employability, welfare-to-work, recruitment, training, education or support services Experience supporting individuals into employment or progression Strong organisational and communication skills Ability to analyse performance and improve results Confident handling complex or sensitive situations Desirable: Advice & Guidance, Coaching or Leadership qualification Experience with safeguarding and supporting vulnerable individuals Knowledge of welfare-to-work or government funded programmes Experience working with employers or job matching Skills & Behaviours Positive and motivational leadership style Strong problem-solving skills Resilient and solution-focused Excellent record keeping and attention to detail Commitment to equality, diversity and safeguarding What You ll Get Salary £32,000 £35,000 Monday Friday working hours (9am 5pm) No weekend work Supportive team environment Opportunity to develop leadership experience The chance to make a real impact in people s lives

Job Title: Employment Progression Coach (In-Work Support) Location: 169 Newhall Street, Birmingham, B3 1SW (On-site) Salary: £27,000 £29,500 per year Hours: Full-time, Monday Friday, 9am-5pm Reporting to: Progression Lead The Role: To assist in managing IWS cohorts by handling paperwork and data entry and providing accurate data (actuals and forecasts) to Senior Management. The role involves maintaining effective relationships with participants and employers, overseeing finance and quality in service delivery, and attending training and meetings. Key Responsibilities: 1. Manage the In Work Support cohort of participants, focusing on achieving set KPIs and supporting transitions into employment. 2. Analyse and process data for performance management and forecasting on a rolling 6-month basis and present this data in a clear and structured manner to the Senior Management Team and external partners. 3. Monitor all threshold data, including First Earning notifications, Job Outcomes, and Customer Service Standards. 4. Maintain regular contact with participants and build effective working relationships with both participants and employers. 5. Refer participants needing assistance with childcare, benefits, and their financial and domestic transition into employment to appropriate resources. 6. Ensure all paperwork is completed according to quality and contractual requirements, including undertaking post-employment tracking and data entry as needed. 7. Signpost participants to relevant training opportunities during employment or as part of fallout support. 8. Assist in building strong relationships with local businesses, public, community, and voluntary sector organisations to secure job placements and employment opportunities. 9. Liaise with Job Coaches and employers to resolve any issues related to participants' employment. 10. Ensure participant paperwork and files are maintained in compliance with contractual and quality standards. 11. Assist in managing financial transactions to ensure compliance with the company's financial regulations. 12. Update information on the company's management information system according to contractual and quality standards. 13. Support the management of service quality by developing, implementing, and monitoring corrective actions when service delivery falls below contract standards to ensure compliance. 14. Manage personal development and performance while providing effective support to colleagues. 15. Ensure awareness and adherence to safeguarding legislation and the company's safeguarding policies and procedures. 16. Foster a culture of continuous performance improvement across all projects and programs. 17. Perform other reasonable and appropriate duties as requested. Qualifications / Skills / Experience: - Proficiency in using administrative systems, including basic financial management. - Intermediate-level experience with Microsoft Word, Excel, and Access. - Ability to analyse and interpret data to provide accurate forecasts. - Experience liaising with external organisations, partners, and participants. - Competency in data entry and management within computerised systems. - Proven experience in handling participant queries and complaints effectively. - Ability to work collaboratively within a team to achieve goals. - Strong listening and verbal communication skills. - Experience preparing files and paperwork for internal and external audits and managing this process. Qualifications NVQ Level 3 in Advice & Guidance

What's the Role About? As a Job Coach and Farsi Speaker, you'll be the go-to person for individuals who are ready to get back into work but may need a little extra support. Your role will involve helping them build confidence, develop their skills, and find a job they love. You'll work closely with participants, providing one-on-one guidance and creating action plans tailored to their strengths and needs. And the best part? You'll get to celebrate their success when they land that perfect role! Your Day-to-Day : Coaching & Cheerleading : Manage a caseload of participants, cheering them on every step of the way as they overcome barriers and get closer to employment. Create Action Plans : Sit down with participants, have a good chat, and work together to create personalized plans for their job search everything from CV tips to interview prep. Be Their Guide : Keep up regular check-ins, motivate them through the tough spots, and make sure they're staying on track to secure long-term employment. Work with Employers : Build strong relationships with local businesses and help match participants to job opportunities that play to their strengths. Support Beyond Day One : Once participants are employed, you'll continue to be there for them, offering support to ensure they stay happy and thriving in their new role. Why You'll Love This Job : Make a Real Difference : You'll be helping people transform their lives by finding work that suits them. Positive Vibes : We love a friendly, chatty, and upbeat workplace and we know you'll fit right in! Room to Grow : We'll provide all the training you need to feel confident and succeed, with great opportunities for career progression. Work-Life Balance : Enjoy flexibility with potential for a 4-day workweek (depending on workload and manager discretion). Great Perks : Competitive salary, annual bonuses, private healthcare, and more! What We're Looking For : A chatty, positive, and empathetic person who loves interacting with others. Experience in coaching, social care, employment support, or similar roles. Great at communicating and motivating people you're someone who people trust and feel comfortable with. An adaptable and proactive attitude you're ready to handle anything that comes your way! IT savvy and super organized with good time management. Sound Like You? If you're all about positivity, love helping people find their way, and are looking for a role where you can really make a difference apply now! We'd love to meet you. Job Types: Full-time, Permanent Pay: £27,000.00-£29,500.00 per year Benefits: Company pension Employee discount Free parking Store discount Schedule: 8 hour shift Day shift Monday to Friday Experience: Customer service: 2 years (preferred) Farsi speaking (Essential) Work Location: In person

Recruitment Consultant Industrial Sector £36K+ Birmingham Take the Lead on a Thriving Industrial Desk in a Values-Driven Agency Are you an experienced 360 recruiter with a proven track record of billing £250,000+ annually? Looking for a senior-level opportunity within a high-growth industrial recruitment market? Join Starting Point Recruitment as a Recruitment Consultant and take the reins of a busy industrial desk based in Birmingham. We re seeking a high-performing professional who thrives in a target-driven environment and is ready to build, lead, and grow a successful desk in a collaborative, ethical, and people-first agency. What You ll Be Doing: Running a full 360 recruitment desk within the industrial sector Driving business development and client acquisition in manufacturing, logistics, and warehousing Building long-term client partnerships with a focus on quality and delivery Sourcing, interviewing, and placing high-volume industrial candidates Managing client requirements with urgency, accuracy, and attention to compliance Hitting and exceeding monthly and annual billing targets What We re Looking For: Proven annual billings of £250,000+ in a 360 role Industrial recruitment experience (warehousing, logistics, production, etc.) Strong sales and negotiation skills with a hunter mindset Confidence managing high-volume client needs and candidate pipelines Excellent communication, organisation, and relationship-building abilities Why Choose Us? Base salary starting from £36,000+ DOE Uncapped commission with real earning potential A team culture based on honesty, integrity, and loyalty Clear progression routes and career investment Central Birmingham office with hybrid working options We value high performers who stay true to their word. If you re ready to own your desk, make an impact, and grow with a business that rewards effort and ethics, we d love to hear from you. Apply today and take the next step in your industrial recruitment career.

Job Title: Employment Progression Coach (In-Work Support) Location: (Apply online only) Lichfield Street, Walsall, WS1 1SE (On-site) Salary: £27,000 £29,500 per year Hours: Full-time, Monday Friday, 9am-5pm Reporting to: Progression Lead The Role: To assist in managing IWS cohorts by handling paperwork and data entry and providing accurate data (actuals and forecasts) to Senior Management. The role involves maintaining effective relationships with participants and employers, overseeing finance and quality in service delivery, and attending training and meetings. Key Responsibilities: 1. Manage the In Work Support cohort of participants, focusing on achieving set KPIs and supporting transitions into employment. 2. Analyse and process data for performance management and forecasting on a rolling 6-month basis and present this data in a clear and structured manner to the Senior Management Team and external partners. 3. Monitor all threshold data, including First Earning notifications, Job Outcomes, and Customer Service Standards. 4. Maintain regular contact with participants and build effective working relationships with both participants and employers. 5. Refer participants needing assistance with childcare, benefits, and their financial and domestic transition into employment to appropriate resources. 6. Ensure all paperwork is completed according to quality and contractual requirements, including undertaking post-employment tracking and data entry as needed. 7. Signpost participants to relevant training opportunities during employment or as part of fallout support. 8. Assist in building strong relationships with local businesses, public, community, and voluntary sector organisations to secure job placements and employment opportunities. 9. Liaise with Job Coaches and employers to resolve any issues related to participants' employment. 10. Ensure participant paperwork and files are maintained in compliance with contractual and quality standards. 11. Assist in managing financial transactions to ensure compliance with the company's financial regulations. 12. Update information on the company's management information system according to contractual and quality standards. 13. Support the management of service quality by developing, implementing, and monitoring corrective actions when service delivery falls below contract standards to ensure compliance. 14. Manage personal development and performance while providing effective support to colleagues. 15. Ensure awareness and adherence to safeguarding legislation and the company's safeguarding policies and procedures. 16. Foster a culture of continuous performance improvement across all projects and programs. 17. Perform other reasonable and appropriate duties as requested. Qualifications / Skills / Experience: - Proficiency in using administrative systems, including basic financial management. - Intermediate-level experience with Microsoft Word, Excel, and Access. - Ability to analyse and interpret data to provide accurate forecasts. - Experience liaising with external organisations, partners, and participants. - Competency in data entry and management within computerised systems. - Proven experience in handling participant queries and complaints effectively. - Ability to work collaboratively within a team to achieve goals. - Strong listening and verbal communication skills. - Experience preparing files and paperwork for internal and external audits and managing this process. Qualifications NVQ Level 3 in Advice & Guidance

Client Onboarding Co-Ordinator Location: 169 Newhall Street, Birmingham, B3 1SW (On-site) Salary: £24,000 £25,000 per year Hours: Full-time, Monday Friday, 9am-5pm About the Role The Client Onboarding Coordinator plays a key role in supporting participants at the very start of their journey on the Restart Scheme. You will be responsible for organising initial engagement, ensuring all required processes are completed correctly, and helping participants access the right support as quickly as possible. This position is central to making sure every participant receives a well-structured introduction to the programme, clear goals, and an achievable action plan. You will work closely with Progression Coaches, Skills Trainers, In-Work Support Coaches and Employer Engagement staff to coordinate services and maintain high-quality records in line with contractual requirements. The role combines administration, coordination, compliance and people-facing support. You will regularly interact with participants, Jobcentre Plus staff and employers, ensuring a professional and welcoming experience from first contact through to employment. Key Responsibilities Participant Engagement & Coordination Arrange and coordinate initial meetings and onboarding appointments Conduct warm handovers between Jobcentre Plus work coaches and participants Maintain regular contact with participants to support engagement Signpost participants to training, childcare support and benefits advice where required Refer participants to In-Work Support Coaches once employment is secured Support participant attendance at workshops and interventions Programme Administration & Compliance Maintain accurate participant records and case notes on the management information system Complete and check onboarding paperwork in line with contractual and quality standards Ensure post-employment tracking and evidence collection is completed Prepare files and documentation for internal and external audits Monitor attendance and assist teams to achieve engagement targets (including session attendance) Internal Team Support Provide administrative support to Progression Coaches, Skills Trainers and Employer Engagement staff Coordinate participant bookings for workshops and interventions Liaise with internal teams to resolve attendance, engagement or employment issues Assist in monitoring service delivery standards and corrective actions where required Employer & Stakeholder Support Build positive relationships with employers and local partners Assist in securing job opportunities and placements for participants Liaise with Jobcentre Plus and external organisations as needed Financial & Data Management Reconcile participant spend and upload supporting evidence daily Ensure all financial activity follows company procedures Update systems and trackers in line with contractual requirements Support preparation of funding applications when required Onboarding Process Responsibilities Initial Meeting Preparation Gather participant background information, barriers and employment goals Prepare meeting agendas and required documentation Arrange meeting logistics (room bookings, virtual meetings, materials) Diagnostic Review Analyse participant information following the initial appointment Work with coaches to identify support needs and employment opportunities Produce a structured diagnostic summary Review findings with the participant and agree next steps Action Planning Support creation of a clear participant action plan Ensure goals are realistic, measurable and achievable Document agreed actions and responsibilities Obtain internal approval and participant agreement Skills & Experience Essential Strong administration and organisational skills Experience working with databases or management information systems Good attention to detail and accurate record keeping Ability to communicate confidently with participants and professionals Experience handling queries and resolving issues Ability to work independently and as part of a team Good time management and prioritisation skills Proficiency in Microsoft Word and Excel Desirable Experience within employability, training, education or welfare-to-work programmes Experience working with Jobcentre Plus or government funded contracts Knowledge of compliance and audit requirements NVQ Level 2 Business Administration (or equivalent) Basic financial administration experience Personal Attributes Approachable and supportive manner Professional and organised Problem-solver with initiative Comfortable speaking to a wide range of people Able to manage multiple tasks and deadlines

Recruitment Consultant £36K+ Birmingham Take the Lead on a Thriving Desk in a Values-Driven Agency Are you an experienced 360 recruiter with a proven track record of billing £250,000+ annually? Looking for a senior-level opportunity within a high-growth industrial recruitment market? Join Starting Point Recruitment as a Recruitment Consultant and take the reins of a busy desk based in Birmingham. We re seeking a high-performing professional who thrives in a target-driven environment and is ready to build, lead, and grow a successful desk in a collaborative, ethical, and people-first agency. What You ll Be Doing: Running a full 360 recruitment desk Driving business development and client acquisition Building long-term client partnerships with a focus on quality and delivery Sourcing, interviewing, and placing high-volume candidates Managing client requirements with urgency, accuracy, and attention to compliance Hitting and exceeding monthly and annual billing targets What We re Looking For: Proven annual billings of £250,000+ in a 360 role Recruitment experience Strong sales and negotiation skills with a hunter mindset Confidence managing high-volume client needs and candidate pipelines Excellent communication, organisation, and relationship-building abilities Why Choose Us? Base salary starting from £36,000+ DOE Uncapped commission with real earning potential A team culture based on honesty, integrity, and loyalty Clear progression routes and career investment Central Birmingham office with hybrid working options We value high performers who stay true to their word. If you re ready to own your desk, make an impact, and grow with a business that rewards effort and ethics, we d love to hear from you. Apply today and take the next step in your industrial recruitment career.