As the Customer Service Coordinator, you will oversee and elevate daily interactions with our customers throughout the entire sales cycle-from handling enquiries to managing order entry, resolving invoice queries, and addressing complaints. Glassolutions is part of Saint-Gobain Building Glass UK&I - the largest processor, distributor and repairer of glass and glazing systems in the UK What we're looking for: Experience is great- but its not everything- if you have the right attitudes and values we can teach you the know how. What you will need is: Strong communication skills to harvest business relationships High levels of initiative to think of creative solutions Digital navigation to switch between systems High attention to detail to get it right first time Able to prioritise tasks and get to the most important bits first A genuine desire to understand and satisfy customers - continuously taking and sharing their perspective with all around. What you will be doing: This role will take ownership of the customer journey, delivering a proactive, high-quality approach to managing enquiries, processing orders, and overseeing after-sales support. Maintain sales volume from existing customers; by offering alternative products to ensure we fulfil orders and keep customers satisfied. Maintain relationships with customers and identify opportunities of the use of our ecommerce platform to management to improve order efficiency. Act as the customer advocate within the business, representing their needs and concerns. Communicate proactively with customers to provide updates regarding service and to resolve issues, ensuring satisfaction Data entry and management of order processing, remakes and order management of cash sales accordingly to company policy. price enquiries, complaints, and any service issues to ensure smooth resolution. Full aftersales support of investigation and processing of credit notes, order tracking, complaints and any service issues to ensure smooth swift resolution. Gain in-depth knowledge of the product range, customer logistics, and technical specifications to meet customer requirements effectively. Understand branch and regional capabilities to set accurate expectations with customers. Use digital tools and internal systems (e.g., CRM, Service cloud ,SharePoint) for managing customer and sales data, and assist with related administrative tasks. Are Glass Solutions and Saint-Gobain inclusive employers? Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. Our standard working pattern is 8.30am-5pm Monday to Thursday with a 4pm finish on a Friday - though if you need some flexibility- we'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen.
Jan 16, 2026
Full time
As the Customer Service Coordinator, you will oversee and elevate daily interactions with our customers throughout the entire sales cycle-from handling enquiries to managing order entry, resolving invoice queries, and addressing complaints. Glassolutions is part of Saint-Gobain Building Glass UK&I - the largest processor, distributor and repairer of glass and glazing systems in the UK What we're looking for: Experience is great- but its not everything- if you have the right attitudes and values we can teach you the know how. What you will need is: Strong communication skills to harvest business relationships High levels of initiative to think of creative solutions Digital navigation to switch between systems High attention to detail to get it right first time Able to prioritise tasks and get to the most important bits first A genuine desire to understand and satisfy customers - continuously taking and sharing their perspective with all around. What you will be doing: This role will take ownership of the customer journey, delivering a proactive, high-quality approach to managing enquiries, processing orders, and overseeing after-sales support. Maintain sales volume from existing customers; by offering alternative products to ensure we fulfil orders and keep customers satisfied. Maintain relationships with customers and identify opportunities of the use of our ecommerce platform to management to improve order efficiency. Act as the customer advocate within the business, representing their needs and concerns. Communicate proactively with customers to provide updates regarding service and to resolve issues, ensuring satisfaction Data entry and management of order processing, remakes and order management of cash sales accordingly to company policy. price enquiries, complaints, and any service issues to ensure smooth resolution. Full aftersales support of investigation and processing of credit notes, order tracking, complaints and any service issues to ensure smooth swift resolution. Gain in-depth knowledge of the product range, customer logistics, and technical specifications to meet customer requirements effectively. Understand branch and regional capabilities to set accurate expectations with customers. Use digital tools and internal systems (e.g., CRM, Service cloud ,SharePoint) for managing customer and sales data, and assist with related administrative tasks. Are Glass Solutions and Saint-Gobain inclusive employers? Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. Our standard working pattern is 8.30am-5pm Monday to Thursday with a 4pm finish on a Friday - though if you need some flexibility- we'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen.
We're seeking a passionate Social Media Executive to lead our social channels, creating and delivering inspiring, educational and entertaining content that strengthens our reach and engages our audiences. This exciting opportunity to represent industry leading brands as part of an award winning marketing team is part of Saint-Gobain Exterior Solutions (SGES) which is the new business unit for Kilwaughter and Weber. We're seeking someone with enthusiasm and drive to lead the social channels for all SGES brands in an environment where tenacious, results-driven, creative individuals can thrive In return, you'll enjoy the opportunity to succeed within a global organisation that offers real scope for growth and development. This is a full-time permanent role based in Larne. The team works on a hybrid basis, 3 days a week in the office and 2 remotely. What we're looking for: Minimum 2-3 years' recent experience managing social channels and content. Experience in writing engaging and exciting copy and managing paid social campaigns (including usage of tools to provide analysis and reports of them) Experience of creating content for various customer types and the ability to translate technical information for different audience types Preferably a relevant degree in Communications, Marketing, Advertising, Public Relations, Media, Business (or related) A positive outlook and great interpersonal skills with the ability to build relationships Demonstrated strong analytical, decision making and problem-solving abilities What you will be doing: This is a varied role and you'll have the chance to play a part in lots of areas. Some of the duties include, but are not limited to: Manage and grow current social media channels through platform specific strategies that maximise reach, engagement, and brand presence. Ensure social channels are contributing to our digital eco system of brand awareness and lead generation. Develop, create and maintain inspiring, educational and entertaining content including videos, graphics and written posts, which are tailored to each platform and audience, while ensuring clarity and consistency in brand tone. Monitor and respond to audience engagement across all channels, building an active, loyal community and ensuring timely customer interaction. Identify and collaborate with influencers, creators and brand advocates, while curating and encouraging user-generated content to boost reach, authenticity, and brand credibility. Measure, analyse, and report on social performance, ROI, and campaign effectiveness, using analytics tools and insights to inform strategy. Assume the role of brand champion for Saint-Gobain Exterior Solutions training academies and delivery of a combined marketing plan to drive continuous positioning and engagement. Own the planning, execution, optimisation and post campaign analysis of paid social media campaigns and ads to drive brand awareness, engagement, and conversions Are SGES and Saint-Gobain inclusive employers? Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
Jan 15, 2026
Full time
We're seeking a passionate Social Media Executive to lead our social channels, creating and delivering inspiring, educational and entertaining content that strengthens our reach and engages our audiences. This exciting opportunity to represent industry leading brands as part of an award winning marketing team is part of Saint-Gobain Exterior Solutions (SGES) which is the new business unit for Kilwaughter and Weber. We're seeking someone with enthusiasm and drive to lead the social channels for all SGES brands in an environment where tenacious, results-driven, creative individuals can thrive In return, you'll enjoy the opportunity to succeed within a global organisation that offers real scope for growth and development. This is a full-time permanent role based in Larne. The team works on a hybrid basis, 3 days a week in the office and 2 remotely. What we're looking for: Minimum 2-3 years' recent experience managing social channels and content. Experience in writing engaging and exciting copy and managing paid social campaigns (including usage of tools to provide analysis and reports of them) Experience of creating content for various customer types and the ability to translate technical information for different audience types Preferably a relevant degree in Communications, Marketing, Advertising, Public Relations, Media, Business (or related) A positive outlook and great interpersonal skills with the ability to build relationships Demonstrated strong analytical, decision making and problem-solving abilities What you will be doing: This is a varied role and you'll have the chance to play a part in lots of areas. Some of the duties include, but are not limited to: Manage and grow current social media channels through platform specific strategies that maximise reach, engagement, and brand presence. Ensure social channels are contributing to our digital eco system of brand awareness and lead generation. Develop, create and maintain inspiring, educational and entertaining content including videos, graphics and written posts, which are tailored to each platform and audience, while ensuring clarity and consistency in brand tone. Monitor and respond to audience engagement across all channels, building an active, loyal community and ensuring timely customer interaction. Identify and collaborate with influencers, creators and brand advocates, while curating and encouraging user-generated content to boost reach, authenticity, and brand credibility. Measure, analyse, and report on social performance, ROI, and campaign effectiveness, using analytics tools and insights to inform strategy. Assume the role of brand champion for Saint-Gobain Exterior Solutions training academies and delivery of a combined marketing plan to drive continuous positioning and engagement. Own the planning, execution, optimisation and post campaign analysis of paid social media campaigns and ads to drive brand awareness, engagement, and conversions Are SGES and Saint-Gobain inclusive employers? Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
Are you a highly organised and process driven admin professional who always puts the customer first? At Saint-Gobain UK and Ireland we're looking for a BTC Service Co-Ordinator to work in our Building Test Centre (BTC) helping to facilitate our exemplary and unique construction testing facility by providing an outstanding day-to-day administrative service to the departmental testing team, through excellent planning and prioritisation and supporting all team members in order to conduct their testing duties effectively. The role supports the continued external accreditation of the Building Test Centre and supports the provision of a confidential and accurate testing service for Saint-Gobain and the external customers who use us. This BTC Service Co-Ordinator role will be a part of the Building Test Centre based at East Leake. We're a UKAS accredited facility providing a wide range of Acoustic, Fire, Reaction to Fire, Structural and Physical Testing to the construction Industry. We were founded in 1967 to meet the challenges posed by newer, lightweight construction techniques. Ever since then, our continued investment in our facilities and state of the art equipment is only outweighed by our investment in people. Highly skilled and competent, our people are equipped to provide the most comprehensive testing service for our customers regarding building products and systems. As such, The Building Test Centre is one of the most respected test facilities in Europe with a range of facilities not matched anywhere else within the UK, all hosted on one site. The role is to work Mon-Fri based out of our site in East Leake and has traditionally been office based, however we're open to discussing options for hybrid working. What we're looking for: Experience in using SAP Document control experience would be advantageous, we need to remain compliant for our UKAS accreditation Working in an administrative capacity or in a customer facing environment Organisation and ability to prioritise Attention to detail and ability to meet deadlines Contractor management experience would be brilliant, however this isn't essential A curious mindset, we encourage you to visit the labs and collaborate with the teams to enable a fantastic customer experience What you'll be doing: Liaising with the external customers (from initial contact, follow-up questions about the work, etc) Coordinating / scheduling testing with the lab leaders and both internal and external customers Using SAP to order materials. Book training and maintain logs to remain compliant Greet and assist visitors / trainers into the department providing that first point of contact thereby providing the professional face of the department. Support and admin for the Technical Department: i.e. maintaining Excel records which includes travel and training recording, organising meeting room bookings, supporting Induction preparations, ordering materials and stationery for the team, enabling the team to operate effectively in their role Resolves queries as they occur, making and implementing recommendations in the interests of continuous improvement Induct and manage contractors into the centre Document control, ensuring all safety, process and testing procedures and systems are controlled in accordance with quality manual / accreditation ISO 17025 Are Saint-Gobain UK and Ireland inclusive employers? Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
Jan 06, 2026
Full time
Are you a highly organised and process driven admin professional who always puts the customer first? At Saint-Gobain UK and Ireland we're looking for a BTC Service Co-Ordinator to work in our Building Test Centre (BTC) helping to facilitate our exemplary and unique construction testing facility by providing an outstanding day-to-day administrative service to the departmental testing team, through excellent planning and prioritisation and supporting all team members in order to conduct their testing duties effectively. The role supports the continued external accreditation of the Building Test Centre and supports the provision of a confidential and accurate testing service for Saint-Gobain and the external customers who use us. This BTC Service Co-Ordinator role will be a part of the Building Test Centre based at East Leake. We're a UKAS accredited facility providing a wide range of Acoustic, Fire, Reaction to Fire, Structural and Physical Testing to the construction Industry. We were founded in 1967 to meet the challenges posed by newer, lightweight construction techniques. Ever since then, our continued investment in our facilities and state of the art equipment is only outweighed by our investment in people. Highly skilled and competent, our people are equipped to provide the most comprehensive testing service for our customers regarding building products and systems. As such, The Building Test Centre is one of the most respected test facilities in Europe with a range of facilities not matched anywhere else within the UK, all hosted on one site. The role is to work Mon-Fri based out of our site in East Leake and has traditionally been office based, however we're open to discussing options for hybrid working. What we're looking for: Experience in using SAP Document control experience would be advantageous, we need to remain compliant for our UKAS accreditation Working in an administrative capacity or in a customer facing environment Organisation and ability to prioritise Attention to detail and ability to meet deadlines Contractor management experience would be brilliant, however this isn't essential A curious mindset, we encourage you to visit the labs and collaborate with the teams to enable a fantastic customer experience What you'll be doing: Liaising with the external customers (from initial contact, follow-up questions about the work, etc) Coordinating / scheduling testing with the lab leaders and both internal and external customers Using SAP to order materials. Book training and maintain logs to remain compliant Greet and assist visitors / trainers into the department providing that first point of contact thereby providing the professional face of the department. Support and admin for the Technical Department: i.e. maintaining Excel records which includes travel and training recording, organising meeting room bookings, supporting Induction preparations, ordering materials and stationery for the team, enabling the team to operate effectively in their role Resolves queries as they occur, making and implementing recommendations in the interests of continuous improvement Induct and manage contractors into the centre Document control, ensuring all safety, process and testing procedures and systems are controlled in accordance with quality manual / accreditation ISO 17025 Are Saint-Gobain UK and Ireland inclusive employers? Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
