Nationwide Fire & Security (uk) ltd

We re recruiting an Internal Sales Assistant (also known as Inside Sales / Sales Support) to support our Fire & Security team. The role is focused on producing remedial quotations from engineer recommendations and supporting our National Account Managers to progress opportunities and deliver excellent customer service. Main duties Prepare accurate remedial quotations for Fire & Security works (e.g., fire alarm, CCTV, access control, intruder, emergency lighting where applicable) Support National Account Managers with quote follow-up, customer communication, and admin Liaise with engineering/service teams to clarify scope, parts, labour, and compliance requirements Manage inbound enquiries and provide timely, professional responses by phone/email Maintain CRM records, quote logs, and pipeline updates Chase approvals and support order progression / handover to operations Essential experience Proven sales experience in internal sales, inside sales, sales support, account support, or similar Confident communicator with strong customer service skills High attention to detail (you ll be producing and checking quotations) Comfortable using CRM systems, Outlook, and Excel Advantageous (nice to have) Experience in the Fire & Security industry Background in an engineering/technical role or ability to interpret engineer remedial recommendations Experience quoting service/remedial works or supporting national/key accounts

Role Overview: We are seeking a motivated and skilled Fire & Security Engineer (multi-skilled or fire-biased with a desire to become multi-skilled). This Fire & Security Engineer role involves the installation, servicing, and maintenance of a wide range of fire detection and security systems, will be part of a supportive team covering Bristol and the surrounding areas, with full training and ongoing development provided to expand your skills across both fire and security disciplines. Key Responsibilities: • Service and maintain fire alarm, AOV, Disabled Refuge, CCTV, access control, intruder alarm systems and extinguishers & Fire Blankets as a Fire & Security Engineer. • Carry out fault finding and repairs across multiple systems. • Work both independently and as part of a team. • Participate in an on-call rota (overtime available). • Deliver a high standard of customer service. • Complete documentation accurately using provided systems. What We Offer: • Company van, laptop, and mobile phone. • Overtime opportunities. • On-call allowance. • Commission scheme. • Full product training and ongoing skills development to become a fully multi-skilled Fire & Security Engineer, both via manufacturer and in-house training room. • Supportive team environment with career progression. Requirements: • Experience working with fire and/or security systems (fire-biased engineers encouraged to apply). • Willingness to become multi-skilled (training provided). • Full UK driving licence. • Flexible, reliable, and proactive approach. • Good communication and customer service skills. Why Join Us? At Nationwide Fire and Security, we invest in our people. If you are ambitious, eager to learn, and want to develop into a fully multi-skilled Fire & Security Engineer, this is an excellent opportunity to grow with a leading company in the industry.