Virtuoso Recruitment Limited

Contract Planning Administrator Hours: Monday to Thursday 8:30 to 17:00 and 8:30 to 14:00 on Friday Location: Wrexham Industrial Estate and then Hybrid after training Purpose of Role: To support the Contract planning team with daily, weekly and monthly tasks ensuring that both internal and external customers' needs are prioritised and met within set timelines Key Responsibilities: Manage the Contract Planning inbox, reply or allocate to relevant teams, escalating to Contract Planner Lead as and when necessary Planning and booking in PMV's with prospect of progressing into remedial planning Closing of work orders, following engineer visits (Issuing job sheets to customer) Respond to ad hoc information requests received through the Contract Planning inbox, such as documentation, insurance certificates and engineers' reports. Answer incoming calls and direct accordingly Acknowledge customer emails that may be chasing and escalate this to the relevant area/Lead Planner for action. Populate work orders that have been generated by the automated workflow Raise returns associated with work orders Check stock associated with work orders Populate work order with respect to parts that are in stock or a pre-allocated date as well as resource requirements associated with incidents Check deliveries that are unconfirmed for the month Manage/administer Customer Portals, ensuring correct documentation is completed/uploaded and subsequently invoiced. Support Contract Planning team with any requirements they have especially when on annual leave. Ensure that the Customer Contract Planning Charter is adhered to. Always maintain a professional presentation. Carry out any other function deemed necessary by the Contract Planning Lead. Knowledge and Experience: Previous experience in a Contract Planning administration role or similar CRM knowledge and SAGE beneficial Excellent interpersonal and communication skills, both verbal and written are required as the role involves close work with other departments. Attributes Required: Excellent organisational skills Self-confidence Flexibility Good IT skills Ability to work with accuracy and to meet strict deadlines under pressure

Contract Planning Administrator Hours: Monday to Thursday 8:30 to 17:00 and 8:30 to 14:00 on Friday Location: Fareham Office and then Hybrid after training Purpose of Role: To support the Contract planning team with daily, weekly and monthly tasks ensuring that both internal and external customers' needs are prioritised and met within set timelines Key Responsibilities: Manage the Contract Planning inbox, reply or allocate to relevant teams, escalating to Contract Planner Lead as and when necessary Planning and booking in PMV's with prospect of progressing into remedial planning Closing of work orders, following engineer visits (Issuing job sheets to customer) Respond to ad hoc information requests received through the Contract Planning inbox, such as documentation, insurance certificates and engineers' reports. Answer incoming calls and direct accordingly Acknowledge customer emails that may be chasing and escalate this to the relevant area/Lead Planner for action. Populate work orders that have been generated by the automated workflow Raise returns associated with work orders Check stock associated with work orders Populate work order with respect to parts that are in stock or a pre-allocated date as well as resource requirements associated with incidents Check deliveries that are unconfirmed for the month Manage/administer Customer Portals, ensuring correct documentation is completed/uploaded and subsequently invoiced. Support Contract Planning team with any requirements they have especially when on annual leave. Ensure that the Customer Contract Planning Charter is adhered to. Always maintain a professional presentation. Carry out any other function deemed necessary by the Contract Planning Lead. Knowledge and Experience: Previous experience in a Contract Planning administration role or similar CRM knowledge and SAGE beneficial Excellent interpersonal and communication skills, both verbal and written are required as the role involves close work with other departments. Attributes Required: Excellent organisational skills Self-confidence Flexibility Good IT skills Ability to work with accuracy and to meet strict deadlines under pressure

Electrical SERVICE SALES Support - Electrical/Electronics Industry Hours: Monday to Thursday 8:30 to 17:00 and 8:30 to 14:00 on Friday After training the job will be a hybrid of homeworking and Fareham Office To be responsible for ensuring that all internal and external customer inbound calls and emails are responded to in a timely manner and in line with departmental procedures whilst maximising all new enquiries and leads from enquiry through to the accurate processing of sales orders. Key Responsibilities: • To answer all incoming calls in a timely manner • To ensure that all enquiries and leads are responded to within timescales set out in company procedures • To proactively chase and close live enquiries • To chase existing enquiries with the aim to win or requote • To acknowledge new sales leads within set timescales and to regularly monitor the Sales Inbox • To accurately create and process quotations • Proactively raising any potential issues to the Head of Sales • Accurate use of the CRM system including logging all activities and to ensure that live quotes are converted to sales orders • To maintain business acceptable margins • To ensure all sales orders are processed adhering to the Sales Order Acceptance Procedure. • All anomalies to be followed, chased and resolved within timescales set working with internal departments to ensure resolution • Co-ordination of account management activities with the relevant Business Development Manager including organising visits, quote generation and follow up, and resolving account problems. • Regular follow up of allocated leads and quotations. • Ensuring that a professional presentation is maintained at all times. • All paperwork and systems are adhered to with any issues immediately reported. • The Head of Sales is informed immediately it becomes evident that further materials, support or equipment is needed to safely and reliably complete the function • Any other KPI's: As outlined in Objectives Knowledge and Experience: • Understanding of electrical systems or electronics. • Good presentation skills • Good IT skills Attributes Required: • A Good team player • Able to work accurately to strict deadlines • Able to manage time effectively • Able to communicate at all levels

Electrical SERVICE SALES Support - Electrical/Electronics Industry Hours: Monday to Thursday 8:30 to 17:00 and 8:30 to 14:00 on Friday After training the job will be a hybrid of homeworking and Letchworth Garden City Office To be responsible for ensuring that all internal and external customer inbound calls and emails are responded to in a timely manner and in line with departmental procedures whilst maximising all new enquiries and leads from enquiry through to the accurate processing of sales orders. Key Responsibilities: • To answer all incoming calls in a timely manner • To ensure that all enquiries and leads are responded to within timescales set out in company procedures • To proactively chase and close live enquiries • To chase existing enquiries with the aim to win or requote • To acknowledge new sales leads within set timescales and to regularly monitor the Sales Inbox • To accurately create and process quotations • Proactively raising any potential issues to the Head of Sales • Accurate use of the CRM system including logging all activities and to ensure that live quotes are converted to sales orders • To maintain business acceptable margins • To ensure all sales orders are processed adhering to the Sales Order Acceptance Procedure. • All anomalies to be followed, chased and resolved within timescales set working with internal departments to ensure resolution • Co-ordination of account management activities with the relevant Business Development Manager including organising visits, quote generation and follow up, and resolving account problems. • Regular follow up of allocated leads and quotations. • Ensuring that a professional presentation is maintained at all times. • All paperwork and systems are adhered to with any issues immediately reported. • The Head of Sales is informed immediately it becomes evident that further materials, support or equipment is needed to safely and reliably complete the function • Any other KPI's: As outlined in Objectives Knowledge and Experience: • Understanding of electrical systems or electronics. • Good presentation skills • Good IT skills Attributes Required: • A Good team player • Able to work accurately to strict deadlines • Able to manage time effectively • Able to communicate at all levels

Electrical SERVICE SALES Support - Electrical/Electronics Industry Hours: Monday to Thursday 8:30 to 17:00 and 8:30 to 14:00 on Friday After training the job will be a hybrid of homeworking and Wrexham Office To be responsible for ensuring that all internal and external customer inbound calls and emails are responded to in a timely manner and in line with departmental procedures whilst maximising all new enquiries and leads from enquiry through to the accurate processing of sales orders. Key Responsibilities: • To answer all incoming calls in a timely manner • To ensure that all enquiries and leads are responded to within timescales set out in company procedures • To proactively chase and close live enquiries • To chase existing enquiries with the aim to win or requote • To acknowledge new sales leads within set timescales and to regularly monitor the Sales Inbox • To accurately create and process quotations • Proactively raising any potential issues to the Head of Sales • Accurate use of the CRM system including logging all activities and to ensure that live quotes are converted to sales orders • To maintain business acceptable margins • To ensure all sales orders are processed adhering to the Sales Order Acceptance Procedure. • All anomalies to be followed, chased and resolved within timescales set working with internal departments to ensure resolution • Co-ordination of account management activities with the relevant Business Development Manager including organising visits, quote generation and follow up, and resolving account problems. • Regular follow up of allocated leads and quotations. • Ensuring that a professional presentation is maintained at all times. • All paperwork and systems are adhered to with any issues immediately reported. • The Head of Sales is informed immediately it becomes evident that further materials, support or equipment is needed to safely and reliably complete the function • Any other KPI's: As outlined in Objectives Knowledge and Experience: • Understanding of electrical systems or electronics. • Good presentation skills • Good IT skills Attributes Required: • A Good team player • Able to work accurately to strict deadlines • Able to manage time effectively • Able to communicate at all levels

Senior Business Development Manager Reporting directly to the Head of Alternative Banking, you'll own new business acquisition across their highest-growth verticals: Gaming, Gambling, and Crypto. You'll be the second commercial hire on this product line, with full ownership of the sales cycle from prospecting through close. This is a hunter role. You'll be selling a product with strong product-market fit into verticals with acute pain and limited alternatives. The demand is there, and they need someone who can go get it. What you'll do Own end-to-end new business development across Gaming, Gambling, and Crypto verticals Sell their multi-currency wallet, named IBAN, cross-border payments, FX, corporate card, and treasury solutions to mid-market and enterprise clients Build and manage a pipeline of qualified opportunities through outbound prospecting, events, and network-led referrals Manage commercial negotiations, compliance requirements, and onboarding handoffs with precision Help define the GTM playbook as the team scales, with a clear path to a leadership position The product Multi-currency wallets with named IBAN Cross-border payments and FX Corporate cards and spend management Treasury tools and currency risk management What they're looking for 5+ years of B2B sales experience in payments, fintech, or financial services with a track record of closing Direct experience selling into or working within high risk verticals (Gaming, Gambling, Crypto, FX, or similar) Understanding of compliance, KYB, and regulatory considerations relevant to high risk client onboarding A genuine hunter mentality, comfortable building pipeline from scratch and running deals top to bottom Confident engaging at C-suite and Finance Director level, able to navigate complex stakeholder environments Thrives in an early-stage environment, self-directed, adaptable, and energised by building something new

Senior Business Development Manager Reporting directly to the Head of Alternative Banking, you'll own new business acquisition across their highest-growth verticals: Gaming, Gambling, and Crypto. You'll be the second commercial hire on this product line, with full ownership of the sales cycle from prospecting through close. This is a hunter role. You'll be selling a product with strong product-market fit into verticals with acute pain and limited alternatives. The demand is there, and they need someone who can go get it. What you'll do Own end-to-end new business development across Gaming, Gambling, and Crypto verticals Sell their multi-currency wallet, named IBAN, cross-border payments, FX, corporate card, and treasury solutions to mid-market and enterprise clients Build and manage a pipeline of qualified opportunities through outbound prospecting, events, and network-led referrals Manage commercial negotiations, compliance requirements, and onboarding handoffs with precision Help define the GTM playbook as the team scales, with a clear path to a leadership position The product Multi-currency wallets with named IBAN Cross-border payments and FX Corporate cards and spend management Treasury tools and currency risk management What they're looking for 5+ years of B2B sales experience in payments, fintech, or financial services with a track record of closing Direct experience selling into or working within high risk verticals (Gaming, Gambling, Crypto, FX, or similar) Understanding of compliance, KYB, and regulatory considerations relevant to high risk client onboarding A genuine hunter mentality, comfortable building pipeline from scratch and running deals top to bottom Confident engaging at C-suite and Finance Director level, able to navigate complex stakeholder environments Thrives in an early-stage environment, self-directed, adaptable, and energised by building something new

Senior Business Development Manager Reporting directly to the Head of Alternative Banking, you'll own new business acquisition across their highest-growth verticals: Gaming, Gambling, and Crypto. You'll be the second commercial hire on this product line, with full ownership of the sales cycle from prospecting through close. This is a hunter role. You'll be selling a product with strong product-market fit into verticals with acute pain and limited alternatives. The demand is there, and they need someone who can go get it. What you'll do Own end-to-end new business development across Gaming, Gambling, and Crypto verticals Sell their multi-currency wallet, named IBAN, cross-border payments, FX, corporate card, and treasury solutions to mid-market and enterprise clients Build and manage a pipeline of qualified opportunities through outbound prospecting, events, and network-led referrals Manage commercial negotiations, compliance requirements, and onboarding handoffs with precision Help define the GTM playbook as the team scales, with a clear path to a leadership position The product Multi-currency wallets with named IBAN Cross-border payments and FX Corporate cards and spend management Treasury tools and currency risk management What they're looking for 5+ years of B2B sales experience in payments, fintech, or financial services with a track record of closing Direct experience selling into or working within high risk verticals (Gaming, Gambling, Crypto, FX, or similar) Understanding of compliance, KYB, and regulatory considerations relevant to high risk client onboarding A genuine hunter mentality, comfortable building pipeline from scratch and running deals top to bottom Confident engaging at C-suite and Finance Director level, able to navigate complex stakeholder environments Thrives in an early-stage environment, self-directed, adaptable, and energised by building something new

Stock Analyst Wrexham office 2 days and 3 days at home £26,500 Working for an expanding re-distributor supplying restaurant chains throughout Europe and warehousing services for large online retailers. The company's offices are based in Wrexham, North Wales. The successful applicant will be responsible for maintaining stock integrity, supporting product compliance processes, and ensuring audit readiness across all sites. The role reports directly to the Stock Control & Compliance Manager. Key Responsibilities/Skills: The candidate will play a key role in safeguarding stock accuracy, supporting inbound quality checks, and contributing to audit and compliance requirements. The role requires strong problem-solving skills, intermediate Excel proficiency, a systems focused mindset, excellent attention to detail, and an inquisitive approach. Main Duties: Audit & Product Compliance Maintain compliance documentation, including LTSDs (Long term supplier declaration) and supplier product records Conduct data checks for current and new products (GS1 standards, barcodes, labels, and product specifications) Assist with traceability exercises, mock recalls, and audit preparation Gather and organise data related to product recalls, quality concerns, and audit evidence Support the review and implementation of product regulatory or legislative changes Stock Integrity & Traceability Develop a strong understanding of stock systems, transactions, and data flows Serve as a key point of contact for stock-related enquiries Reconcile stock data between Sage X3 and third-party WMS platforms Proactively investigate and resolve discrepancies, stock-on-hold issues and allocation problems Monitor inventories, shelf life, part pallets, rotation and cycle counts, ensuring accurate reconciliation and reporting Process stock adjustments and disposals when required Inbound & Quality Control Monitor receiving schedules and request or verify shipping and delivery documentation Update system records for order changes (codes, dates, quantities) Analyse BBE / shelf life and liaise with suppliers as required Share pre-advice documentation with warehouses and proactively highlight anomalies or deviations Check and confirm goods receipts and process them promptly in the system Work with suppliers and warehouses to resolve variances, damages, quality issues, and other non-conformities affecting stock accuracy Handle the registration, tracking, and closure of purchase returns and outstanding enquiries to maintain accurate inventory records Additional Responsibilities Support weekly/monthly stock cut-offs and maintain stock reporting/KPIs Assist with product creation in the system Identify and analyse recurring issues, perform root-cause analysis, and recommend improvements Adhere to established processes and procedures and contribute to their continuous improvement Support system testing or updates related to stock workflow Undertake additional duties as required Essential Skills & Qualifications: Exceptional attention to detail and strong record-keeping accuracy Problem-solving ability, with a practical and compliance-focused approach Intermediate Excel proficiency (e.g., formulas, lookups, pivot tables) Strong communication skills, both written and verbal Ability to prioritise, work independently, and manage workload effectively Desired Skills & Experience: Minimum one year in a stock control or inventory environment Familiarity with GS1 standards and product compliance requirements Experience with Sage X3 or similar ERP systems Familiarity with EDI transactions (e.g. purchase orders, ASNs, or goods receipt confirmations) Understanding of supply chain and distribution principles Hours: 37.5 hours per week Monday to Thursday: 9 am to 5 pm (30 min lunch) Friday: 8 am to 4 pm (30 min lunch) Why Join Us? 28 days holiday, including bank holidays Company pension scheme Benenden Health membership Free eye test voucher Free annual flu jab Mental Health First Aid Team support Regular company events Free on-site parking A supportive and collaborative work environment Hybrid working arrangement (minimum 2 office days)