C4S Search Ltd

JOB TITLE: Head of Service Delivery LOCATION: London, Greater London SALARY: £90,000 - £110,000 21 days holiday Private Healthcare Pension Scheme WAY OF WORKING: Full Time, Hybrid THE BUSINESS: We're a forward-thinking digital partner with a strong track record of helping organisations optimise their technology landscape. Renowned for delivering reliable, cutting-edge solutions, we've built long-standing relationships with clients who trust us to keep their systems secure, efficient and ready for what's next. Our workplace culture is something we're genuinely proud of clear communication, mutual respect, and a genuine commitment to growth are at the heart of how we operate. Team members tend to stay for the long haul, because we invest in their development, encourage initiative, and reward excellence. If you're driven, curious, and serious about making an impact, you'll fit right in. HEAD OF SERVICE DELIVERY: Strategic Service Leadership Own and evolve the overall service delivery model , ensuring it remains scalable, efficient, and customer focused. Define and refine KPIs, SLAs, and service reporting frameworks that enable transparency, accountability, and partner retention. Collaborate with the executive team to align service delivery strategy with wider business goals and customer expectations. Lead cross-functional planning and execution of service improvement initiatives and internal transformation projects. Operational Excellence Oversee the day-to-day performance of technical support operations, including field services, helpdesk, and on-site engineering. Establish and continuously improve processes for: Ticket triage and escalation Critical incident management (acting as Incident Lead) Documentation, technical note quality, and internal handovers On-call scheduling, time tracking, and PTO complianc Partner with project and infrastructure teams to ensure smooth coordination on change management and client projects. People Leadership Lead, mentor, and develop a high-performing team of 18 technical staff across all tiers and disciplines. Build a culture of accountability, continuous learning, and operational ownership. Own the recruitment, onboarding, and development roadmap for engineering roles, ensuring capability keeps pace with business needs. Run structured 1:1s, performance reviews, and staff progression planning. Customer & Stakeholder Engagement Be the voice of service delivery for key client stakeholders-ensuring SLAs are met and issues are proactively managed. Lead regular service reviews with top-tier clients, including delivery reporting and roadmap updates. Collaborate with Sales, Account Management, and Projects to ensure aligned messaging and coordinated delivery. Leadership Team Contributions Influence technology stack direction , including tooling, monitoring, RMM, and ITSM platforms. Drive capacity planning and workforce modelling in line with current and future delivery needs. Contribute to market expansion efforts by ensuring operational scalability and service readiness in new regions or segments. Lead proactive ROI projects that reduce operational overhead and increase service profitability. Participate in service positioning and R&D , identifying opportunities to enhance offerings and differentiate the business. YOUR KEY SKILLS: Proven experience in a senior service delivery leadership role (Head of / Director level), ideally in an MSP or similar IT services organisation. Track record of owning and evolving service delivery functions in dynamic, high-growth environments. Strong background in IT operations, team leadership, and client-facing service ownership. Deep familiarity with ITIL principles and modern ITSM best practices. Adept at balancing strategic initiatives with operational day-to-day management. Preferred Experience & Skills ITIL v4, PMP, or Prince2 Certification Familiarity with PSA/RMM tools such as ConnectWise, Autotask, etc. Experience across Microsoft tech stack (Azure, M365, Intune) Strong documentation, reporting, and communication skills Comfortable engaging at C-level internally and externally If you are interested in the Head of Service Delivery role, please send an application detailing proof of the above or contact Ben Hodson in our office. C4S Search connect future tech talent with leading deep tech, biotech & clean tech organisations and we are always keen to hear from Head of Service Delivery or those who work in the tech industry.

JOB TITLE: Business Analyst LOCATION: Bracknell, Berkshire SALARY: £30,000 - £38,400 25 days holiday + bank holidays private healthcare life insurance pension on-site gym product discount employee automotive lease plan WAY OF WORKING: Full Time Flexible working hours with an early finish on Friday's Hybrid Permanent THE BUSINESS: C4S Search are proud to be working with one of the UK's largest vehicle manufacturing companies, operating in over 150 countries globally. The Business Analyst role will be responsible for supporting the business departments this ever-growing manufacturing company. THE BUSINESS ANALYST OPPORTUNITY: Responsible for information gathering, analysis and business requirements definition for our Clients' Systems Participate in Change Management including raising Change Requests, liaising with external suppliers, assisting with test and release planning and updating the CM database Understand and document process flows within the business in order to identify potential efficiencies and suggest improvements, challenging business users where appropriate Assist in the creation and management of test plans which align with business requirements Defect management including analysis and raising of faults, prioritisation, liaison with external suppliers, test and release planning, and updating internal tool YOUR KEY SKILLS: A good understanding of analysis methodologies, tools and techniques Excellent interpersonal, communication and stakeholder management skills Ability to explain technical issues in a concise and non-technical manner to business users Analytical and structured, able to listen and understand business needs and transform these into clear and effective requirements Graduate with experience in a Business Analyst role, ideally within the financial services or automotive sectors or with a consultancy practice If you are interested in the Business Analyst role, please send an application detailing proof of the above or contact Shona in our office. C4S Search connect future tech talent with leading deep tech, bio tech & clean tech organisations and we are always keen to hear from Business Analysts or those who work in the tech industry.

SENIOR RECRUITMENT CONSULTANT . THE BUSINESS: C4S Search is a place where awesome people find incredible people and place them with some of the coolest tech companies. Part of the Francis and Francis Group, C4S Search is part of the world's first talent group that offer embedded and search in deep tech, clean tech and bio tech. Founded in 2012, C4S Search is an award-winning expert at providing innovative, niche recruitment and talent solutions. We specialise in sourcing contract and permanent talent for the Tech sector. We are passionate about helping solve the world's biggest problems, partnering with awesome companies and helping them grow. To support our own growth, we are looking for Senior Consultants to join our well-established team. Our Consultants are enthusiastic, driven and have a desire to succeed. We are looking for high achievers who are looking for a career where hard work is rewarded by substantial financial reward as well as personal and career development and growth.? THE OPPORTUNITY: You will enjoy and be motivated by finding brilliant people awesome new career opportunities! Naturally driven and inquisitive, you will develop incredible relationships with client partners and candidates and match people's experience and needs with partners' roles and company culture most effectively. You will have autonomy to develop and nurture these relationships, while being expertly supported by an experienced team and management, as well as developing your own industry skills though our award-winning training programme. Generating and developing new business will be key to your success and the growth of your desk, your own mini (or mighty!) business! Ultimately, you will focus on quality not quantity in everything you do - finding the best talent, being innovative in your methods, liaising with client partners in the best possible way, and being a key part of the C4S team. Identifying, building, and managing a permanent/contract desk and effectively building your own business unit within C4S Search. Utilising our network and market knowledge to identify new business opportunities within your market. Taking responsibility for building and effectively communicating business pipeline. Generating and chasing leads to create a pipeline of future business opportunities. Providing excellent customer service to both candidates and client partners. Growing new business sales revenue within your technical market. Building and developing a network of talented individuals in your market, becoming the specialist that talented individuals turn to for career progression. Immersing yourself in your market through effective research and becoming a true expert encompassing relevant technologies, trends, projects, industry updates and company recruitment needs. Challenging the "status quo" - are client partners looking for the right credentials? Could they be more flexible? Can you advise on improvements? Attending and facilitating networking events to build relationships and improve your understanding of the market. Advising candidates on how best to portray themselves in the market, in terms of CV creation, interview techniques and career focus. YOUR KEY SKILLS: You will be able to talk fluently about your previous experience, in either a recruitment role or that which brings directly transferable skills. Your desire to have complete control over your earning potential will be evident. You'll need to live and breathe the C4S Values (+Attitude, Accountability, Activity, Awesome). You will be a natural "people-person" and confident asking leading questions that help to build relationships beyond the "norm". Motivated by helping others, you will be empathetic, detailed, and dedicated to supporting your candidates and fellow team members. You will be resourceful & resilient, with the ability to analyse and improve your methods if they are not achieving the results you would like. An entrepreneurial outlook, which helps you to seek new business opportunities is a prerequisite. You will be a true cultural ambassador who embodies everything that makes C4S incredible and supports our future success!

Production Planner £32,000 - £35,000 per annum Permanent Position Worcester We are looking for a motivated and experienced Production Planner to join our team. As a Production Planner, you will be responsible for developing and monitoring plans for our production processes and making sure that all deadlines are met. Production Planner duties and responsibilities Developing production plans by process. Monitoring production processes and adherence to plan. Determining resource requirements. Preparing capacity plan. Monitoring material supplies. Organising Job paperwork/drawing. Troubleshooting production issues. Communicate with customers as required - delivery delays etc. Preparing delivery schedules for multi delivery projects and agreeing with customer. Preparing performance reports. Production Planner requirements and qualifications Experience as a Production Planner. Strong computer skills. Strong math skills. Excellent verbal and written communication skills. Excellent time management skills. Highly developed attention to detail. Ability to meet deadlines. Excellent problem-solving skills.

SHEQ Co-Ordinator £32,000 - £35,000 per annum Worcester Permanent Position We are seeking to recruit a Quality/Health & Safety Accreditation Coordinator to join our thriving and professional team. The successful candidate will take on the monitoring of the Quality, Safety & Environmental management systems, and provide the necessary support administration to ensure that they are fully operated and kept up to date at all times by close involvement with each department. You will work to ensure compliance by encouraging and assisting managers and staff to complete all the necessary records and evidence and to follow relevant rules and regulations for legal compliance that are necessary to achieve successful audits by the relevant accreditation bodies. You will be mentored and supported by an external consultant and management to become competent at these tasks and perhaps develop further by taking external training courses in Auditing of Quality, Safety or Environmental management systems to ISO standards. The role will involve preparing reports, collating evidence, analysing & presenting data into charts using Microsoft Excel and Word. You will also be assisting the relevant technical staff in the development of Risk Assessment and Method Statement documentation for live contracts. The company currently holds prestigious accreditations for ISO9001 Quality Management, Environmental Management and adheres to H&S regulations. Ideally, you will have some experience of management systems, and must have a high skill level in MS Word and Excel

Field Service Manager Your new company C4S Search are pleased to be working with one of the UK's leading sustainable energy companies. Your new role The field service manager will be managing a team of field service engineers throughout the UK. What you will need to succeed • 5+ years working in the renewable energy sector with experience with solar engineer and battery storage • 17th or 18th edition • Experience managing a team of individuals Roles and Responsibilities • Line management of the Field Service Team, including hiring, training, mentoring, and motivating • Visit other sites when needed • Keeping accurate and detailed records of electrical testing, High Voltage and safety documents that are suitable for audit • Implement new procedures and technical bulletins to ensure installers and engineers are fully compliant at all times • Leading all activities on sites and ensuring the annual maintenance plans are achieved as per contractual obligations • Working with the Senior Planner, to ensure the most efficient planning of field activities is maintained and maximizing productivity at all times What you will get in return As a Maintenance Engineer you will be paid a salary of up to £55,000 10% annual bonus Company car What you need to do now If you are interested in this role, click 'apply now' to forward an up to date copy of your CV, or call Josh Hunt to discuss this further If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. C4S Search is an award-winning talent acquisition business for the supply of permanent and contract workers across STEM Sectors (Science, Technology, Engineering, Mathematics.)

An exciting opportunity has arisen in our partners Inventory and Forecasting team to assist the Senior Forecasting Analysts to ensure the Inventory & Forecasting team achieve the objectives required by the business. Role and Responsibilities Develop relationships with the Customer or Customer facing teams, supporting and ensuring communication flow is maintained, accurate and timely. Work with Customers and across teams to understand Inventory Management systems and processes used by the business areas and customers. Complete the daily, weekly and monthly reviews for a group of materials Ownership of forecasts and effective management for group of materials Ensure optimum stock holding and order policies are set Responsible for ensuring necessary escalation, root cause analysis and resolution processes are in place and supported by the full engagement of all key stakeholder Assist with review of Procurement processes and activities, particularly within Inventory and Forecasting to identify problems and waste, improve where possible including preparation and presentation of re-training. Gather data from a variety of sources. Assess, interpret, and analyse the data in development of a thorough, accurate, and supportable demand forecast. Analytic skills must include the ability to see the big picture and the demonstration of strong business intuition. Drive continuous improvement in forecasting process and methodology. Work with internal and external parties to leverage capabilities of ERP system and other planning tools. Direct the utilization of forecasting methods and software tools to deliver and monitor forecast accuracy. Continually seek, report, evaluate, and make recommendations to leadership to improve forecasting, planning and budgeting processes. Carry out other duties, responsibilities, and projects as assigned, in an effective manner. Essential Criteria High level of data analysis and problem solving skills A team player Self-motivated Knowledge of inventory management principles Ability to communicate and confidently present at various levels. IT literate with excellent numeracy skills. Capable in the use of MS Office Suite, or Equivalent systems. Excellent problem solving skills, knowledge of problem solving tools. Good business and commercial awareness. Desirable Criteria Experience and understanding of planning with an ERP/MRP system. (Preferably SAP) Experience of evaluating and correcting Forecast exceptions Capable in the use of data analysis Knowledge of evaluating and setting service level and authority levels in a forecasting system Degree or equivalent qualification in Business Studies. Benefits Competitive salary Pension and death in service provisions for employees in pension scheme 25 Days Hols (plus Bank Holidays) Employee Assistance Programme (EAP) Health and Wellbeing Initiatives Employee offers and discounts from various retailers Cycle to work scheme, recognition events and rewards Free car parking