The Crown Estate
Director of Workforce Planning (23 Month FTC) Advert Close date: 2nd March 2026 Purpose of Role: The Head of Workforce Planning will lead the design and execution of the organisation's workforce planning strategy, ensuring that talent supply aligns with long-term business objectives. This role is pivotal in shaping organisational agility, embedding workforce planning into business decision making, and enabling sustainable growth and cost reduction through data driven insights, scenario modelling, and stakeholder alignment. Main accountabilities: Strategic Leadership Define and deliver the organisation's workforce planning vision and roadmap Embed workforce planning into corporate strategy, financial planning, and organisational design Drive continuous improvement in the workforce planning operating capability incorporating new technologies, data sets and ways of working as the maturity of the function evolves Lead scenario planning to anticipate future workforce needs in response to market, regulatory, and technological shifts Workforce Analytics & Insights Lead and oversee demand and supply forecasting, skills gap analysis, and workforce risk assessments Develop dashboards and reporting frameworks to provide actionable insights to stakeholders including the executive team, business unit leads and People and Change/HRBPs Champion evidence based decision making across HR and business units Stakeholder Engagement Partner with senior leaders from across the organisation to deliver robust and achievable workforce plans that enable strategic ambitions Influence executive decision making through clear, persuasive communication of workforce strategies Build strong relationships across HR, Finance, Operations, and external partners Workforce Strategy & Change Align workforce strategies with business priorities, ensuring agility and resilience Support redeployment, reskilling, and internal mobility initiatives Drive cultural alignment by embedding workforce planning into values and leadership behaviours Promote and build the Crown Estate brand and culture both internally and externally, acting as an ambassador and role model to employees, suppliers, customers and other stakeholders Governance & Risk Management Ensure compliance with diversity commitments, and regulatory frameworks Identify workforce risks (attrition, demographic shifts, skills shortages) and develop mitigation strategies Establish governance processes for workforce planning across the organisation Most important skills based requirements: Extensive experience in workforce planning, both in the delivery of workforce strategies but also in building a workforce planning operating capability Understanding of the drivers of demand and the impacts of workforce interventions on the ability to align supply to demand Strong analytical and data interpretation skills, with expertise in workforce planning platforms (e.g., Anaplan, OrgVue, Visier, SAP, Workday etc) Proven ability to lead complex, multi party discussions and stakeholder alignment Exceptional communication skills, able to distil complex insights into clear, actionable strategies Problem solver identifying practical interventions to align workforces to deliver business objectives Senior stakeholder engagement and gravitas to influence executive level decision making aligning business, financial and HR wants and needs Operate as a sole contributor drawing on expertise from across the organisation as well as leading teams of resources to realise the workforce planning ambition Experience of the annual people/human capital cycle combined with an understanding of the people processes that underpin this - talent acquisition, performance reviews, learning, reward and employee engagement etc Experience in working for multiple organisations across different sectors (public and private) bringing knowledge and experience in workforce challenges and interventions covering the tactical to the strategic time horizons Well connected and able to draw upon a network of broader industry expertise and knowledge to support the development of the workforce planning capability Our Offering / benefits: As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work. Disability Disclaimer: We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity. If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly.
Director of Workforce Planning (23 Month FTC) Advert Close date: 2nd March 2026 Purpose of Role: The Head of Workforce Planning will lead the design and execution of the organisation's workforce planning strategy, ensuring that talent supply aligns with long-term business objectives. This role is pivotal in shaping organisational agility, embedding workforce planning into business decision making, and enabling sustainable growth and cost reduction through data driven insights, scenario modelling, and stakeholder alignment. Main accountabilities: Strategic Leadership Define and deliver the organisation's workforce planning vision and roadmap Embed workforce planning into corporate strategy, financial planning, and organisational design Drive continuous improvement in the workforce planning operating capability incorporating new technologies, data sets and ways of working as the maturity of the function evolves Lead scenario planning to anticipate future workforce needs in response to market, regulatory, and technological shifts Workforce Analytics & Insights Lead and oversee demand and supply forecasting, skills gap analysis, and workforce risk assessments Develop dashboards and reporting frameworks to provide actionable insights to stakeholders including the executive team, business unit leads and People and Change/HRBPs Champion evidence based decision making across HR and business units Stakeholder Engagement Partner with senior leaders from across the organisation to deliver robust and achievable workforce plans that enable strategic ambitions Influence executive decision making through clear, persuasive communication of workforce strategies Build strong relationships across HR, Finance, Operations, and external partners Workforce Strategy & Change Align workforce strategies with business priorities, ensuring agility and resilience Support redeployment, reskilling, and internal mobility initiatives Drive cultural alignment by embedding workforce planning into values and leadership behaviours Promote and build the Crown Estate brand and culture both internally and externally, acting as an ambassador and role model to employees, suppliers, customers and other stakeholders Governance & Risk Management Ensure compliance with diversity commitments, and regulatory frameworks Identify workforce risks (attrition, demographic shifts, skills shortages) and develop mitigation strategies Establish governance processes for workforce planning across the organisation Most important skills based requirements: Extensive experience in workforce planning, both in the delivery of workforce strategies but also in building a workforce planning operating capability Understanding of the drivers of demand and the impacts of workforce interventions on the ability to align supply to demand Strong analytical and data interpretation skills, with expertise in workforce planning platforms (e.g., Anaplan, OrgVue, Visier, SAP, Workday etc) Proven ability to lead complex, multi party discussions and stakeholder alignment Exceptional communication skills, able to distil complex insights into clear, actionable strategies Problem solver identifying practical interventions to align workforces to deliver business objectives Senior stakeholder engagement and gravitas to influence executive level decision making aligning business, financial and HR wants and needs Operate as a sole contributor drawing on expertise from across the organisation as well as leading teams of resources to realise the workforce planning ambition Experience of the annual people/human capital cycle combined with an understanding of the people processes that underpin this - talent acquisition, performance reviews, learning, reward and employee engagement etc Experience in working for multiple organisations across different sectors (public and private) bringing knowledge and experience in workforce challenges and interventions covering the tactical to the strategic time horizons Well connected and able to draw upon a network of broader industry expertise and knowledge to support the development of the workforce planning capability Our Offering / benefits: As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work. Disability Disclaimer: We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity. If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly.
The Crown Estate
Advert Close date: 25th February 2026 Retail Operations Manager - Urban Real Estate (Regional) role at The Crown Estate Purpose of Role As Retail Operations Manager - Urban Real Estate (Regional), you'll play a central role in shaping brilliant places and delivering exceptional experiences across our regional portfolio. You'll be the operational heartbeat of our Managing Agent partnership - driving high quality service, championing safety and sustainability, and helping bring The Crown Estate's purpose and values to life every day. Context of Opportunity / Main Accountabilities Deliver Brilliant Operations Lead asset level operational plans across safety, customer experience, sustainability, FM and security-making sure everything aligns with our strategic priorities. Ensure our Managing Agent teams and supply chain deliver outstanding service, value and care through strong contract and relationship management. Drive forward cross portfolio projects and initiatives that raise standards, unlock value and strengthen performance. Raise the Bar on Excellence & Resilience Champion our Safety First culture-promoting care, compliance and continuous improvement. Own operational risk registers, resolve issues with curiosity and rigour, and embed learnings into ongoing improvement. Work closely with colleagues in Capital Projects, Sustainability, Engineering and beyond to share insight, drive efficiencies and create seamless experiences. Support delivery of added value services including EV charging and commercial activations, and oversee all environmental, health and safety performance. Shape a Positive, Inclusive Culture Build an environment where everyone feels valued, supported and empowered to bring their best. Encourage collaboration across teams and partners, fostering creativity, inclusivity and accountability. Role model behaviours that lift morale and strengthen performance across our value chain. Most Important Skills Based Requirements: Significant operational or facilities management experience (around 7+ years), ideally across multisite or retail environments. Strong safety management expertise and a commitment to high standards of compliance. Confident stakeholder manager able to translate strategic aims into operational delivery. Commercially aware with experience managing budgets, identifying efficiencies and creating added value. Strong technical understanding of mechanical and electrical systems and planned/reactive maintenance. Passion for operational excellence, innovation and continuous improvement. Skilled communicator and influencer who builds trust and brings teams together. Positive, solutions focused mindset with a proactive approach. Able to lead with empathy and compassion, supporting a culture where everyone feels included and supported. Our Offering / benefits: As well as a competitive salary, pension and performance relatedbonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End,to private healthcare; life andcritical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly,enabling you to be your best self to work. Disability Disclaimer: We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity. If you have any questions about our recruitment process or would like to talk about adjustments, please contact us on
Advert Close date: 25th February 2026 Retail Operations Manager - Urban Real Estate (Regional) role at The Crown Estate Purpose of Role As Retail Operations Manager - Urban Real Estate (Regional), you'll play a central role in shaping brilliant places and delivering exceptional experiences across our regional portfolio. You'll be the operational heartbeat of our Managing Agent partnership - driving high quality service, championing safety and sustainability, and helping bring The Crown Estate's purpose and values to life every day. Context of Opportunity / Main Accountabilities Deliver Brilliant Operations Lead asset level operational plans across safety, customer experience, sustainability, FM and security-making sure everything aligns with our strategic priorities. Ensure our Managing Agent teams and supply chain deliver outstanding service, value and care through strong contract and relationship management. Drive forward cross portfolio projects and initiatives that raise standards, unlock value and strengthen performance. Raise the Bar on Excellence & Resilience Champion our Safety First culture-promoting care, compliance and continuous improvement. Own operational risk registers, resolve issues with curiosity and rigour, and embed learnings into ongoing improvement. Work closely with colleagues in Capital Projects, Sustainability, Engineering and beyond to share insight, drive efficiencies and create seamless experiences. Support delivery of added value services including EV charging and commercial activations, and oversee all environmental, health and safety performance. Shape a Positive, Inclusive Culture Build an environment where everyone feels valued, supported and empowered to bring their best. Encourage collaboration across teams and partners, fostering creativity, inclusivity and accountability. Role model behaviours that lift morale and strengthen performance across our value chain. Most Important Skills Based Requirements: Significant operational or facilities management experience (around 7+ years), ideally across multisite or retail environments. Strong safety management expertise and a commitment to high standards of compliance. Confident stakeholder manager able to translate strategic aims into operational delivery. Commercially aware with experience managing budgets, identifying efficiencies and creating added value. Strong technical understanding of mechanical and electrical systems and planned/reactive maintenance. Passion for operational excellence, innovation and continuous improvement. Skilled communicator and influencer who builds trust and brings teams together. Positive, solutions focused mindset with a proactive approach. Able to lead with empathy and compassion, supporting a culture where everyone feels included and supported. Our Offering / benefits: As well as a competitive salary, pension and performance relatedbonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End,to private healthcare; life andcritical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly,enabling you to be your best self to work. Disability Disclaimer: We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity. If you have any questions about our recruitment process or would like to talk about adjustments, please contact us on
