Cameo Consultancy

Every spring, customer demand ramps up and we support Karcher by bringing in experienced, resilient Customer Care Agents who can hit the ground running and deliver great outcomes under pressure. We've placed 4 new starters and we need 2 more! This is not a new team. You'll be joining an established, high performing Customer Care department of 14 experienced colleagues, providing additional support during Karcher's busiest period of the year. This role is offered on an initial 6 month contract starting March/April. While it's contract, Karcher is a progressive employer and permanent opportunities may arise for strong performers, subject to business needs. What you'll be doing This is a fast paced, high volume customer environment, where quality and output both matter Handling inbound customer queries by phone and email across pre and after-sales Accurately processing orders, payments, returns and repair requests Managing pricing, product information, stock and delivery queries Owning complaints end-to-end- resolving issues with accountability and empathy Liaising with logistics providers and internal teams to ensure timely resolutions Raising credit notes, arranging repairs and handling warranty queries Keeping systems updated and working to clear SLAs and KPIs You'll be trusted to manage your time well, stay calm under pressure, and see issues through properly even when customers are frustrated or demanding. What we're really looking for This role suits someone who isn't fazed by challenge. Confident, clear communicator with strong customer service experience Resilient and emotionally intelligent able to handle difficult conversations Comfortable working at pace with a strong focus on output and accuracy Organised, detail-driven and able to juggle multiple priorities Confident using IT systems (SAP / Google Workspace experience is useful but not essential) If you've worked in contact centres, customer service, retail support or service operations, and you know what it's like to perform when the pressure is on, you'll feel at home here. What's in it for you Starting Salary: 25,000 Contract: 6 months (starting asap ideally March/April) Hours: Monday-Friday, 8:30am-5pm Holidays: 32 days (including bank holidays) Hybrid working: 2 days per week once fully trained Training: Structured onboarding programme Benefits: Pension, health plan, critical illness cover, sick pay, staff discounts Workplace: Modern offices, strong culture, respected brand, supportive team

Brand-new opportunity for an experienced Business Development Manager to join a well-established family business with over 50 years of success. Based in Cardiff showroom the role will cover the area of Wales. This is a full-time, permanent position offering a starting salary of around 30,000, excellent bonus potential, and an on OTE 42,000. You'll be joining a supportive, collaborative team who offer ongoing training and development. The role combines developing new business opportunities, nurturing existing client relationships, delivering engaging product demonstrations, and providing tailored solutions across the full product range. Key Responsibilities of the Business Development Manager: Identify and target B2B opportunities through research across all product areas Promotion of full product range including accessories and service solutions Managing your own area developing prospects, following up on opportunities Achieving sales by outbound activity, cold calling, networking, referrals and showroom enquiries Conduct site surveys and visits and provide tailored solutions to customers Conduct product demonstrations to customers Maintain strong product knowledge Build and maintain strong relationships with customers Provide first class customer service for the entire customer journey Prepare quotes, proposals and tenders Record and maintain all sales activity on CRM system Attend trade shows, training and supplier events Key Skills Required for the Area Sales Role: Experience in a field business development/area sales manager role Proven track record in sales Cold calling, prospecting, business development experience High levels of customer service Ability to organise your own time effectively Excellent negotiation and influencing skills Confident communication skills Ability to establish and nurture client relationships High levels of own initiative, energy and drive What's in it for you? Starting salary of circa 30,000 with an OTE 42,000 Company vehicle (van) Ongoing training and development Joining a supportive 3rd generation family business who have been trading for over 50 years in the Cardiff area Opportunity to work with a global premium, brand

As Customer Sales Advisor you will be someone who enjoys customer service, working to targets and you will have excellent attention to detail. As a Customer Sales Executive, you will be generating maximum opportunities through processing of customer orders or quotation requests in a timely manner to meet or exceed customer expectations whilst delivering outstanding customer service at all times. This role is full time, office based, in Banbury. As Customer Sales Advisor, you will be responsible for: Handling inbound calls from customers wishing to place an order over the telephone ensuring the order is placed promptly and accurately Generating sales opportunities by responding to customer quotation requests through telephone and email, within an appropriate timescale Effectively managing workload through email management system Developing a competitive quotation for the customer through using key fact-finding questioning techniques and attentive listening skills to build a rapport that will result in understanding the customer's needs and providing a solution to suit the need Offering complementary or alternative products, promotional items and/or material/quantity options to maximise sales revenue/quote to order conversion whilst protecting our product gross margin Ensuring all quotations submitted are progressed to conclusion within the agreed period and clear concise notes are completed Achieving all department and individual targets Meeting Data Quality and accuracy targets in relation to Order Entry and Account/Contact creation Maintaining a strong knowledge of the product ranges and attending all available product training As Customer Sales Advisor you must be/have: Strong customer service skills Sales order processing experience Technical customer service / sales admin experience Upselling, cross selling experience Confident communicator Ability to work to tight deadlines Able to prioritise workload effectively Able to work independently Accurate and fast paced quality of work Comfortable working within a busy, open plan office Solid IT skills Experience of working with a CRM system What's in it for you? 28,000 salary Mon - Friday office hours 8.30 - 4.30 or 9.00 to 5.00 with an hour lunch Free onsite parking Working as part of a friendly and supportive team Training progression and development Excellent benefits - 23 days holiday, rising to 26 days with service, life insurance, recognition schemes, 4% pension and much more!

We're recruiting for a Service Coordinator to join a busy service department within a well-established, global organisation based in Banbury. This is a fantastic opportunity to join a supportive team environment where customer experience is at the heart of everything they do. If you love organisation, enjoy speaking to customers, and thrive in a fast-paced role where no two days are the same this could be perfect for you. The role As Service Coordinator, you'll play a key role in keeping the service operation running smoothly. You'll act as the link between customers, engineers and internal teams ensuring work is scheduled efficiently, queries are resolved quickly and customers feel genuinely looked after. This role sits within a busy service team supporting field engineers across the UK, so juggling priorities and staying calm under pressure is essential. What you'll be doing Acting as a key point of contact for customer enquiries via phone and email Scheduling work for Field Service Engineers to meet response times and service agreements Providing proactive updates to customers on service progress and planned work Creating and managing cost estimates within the CRM system Processing spare parts orders for approved work Monitoring open orders, WIP jobs and delivery notes to ensure smooth completion Investigating invoice queries and raising credit paperwork where needed Following up outstanding purchase orders and open cost estimations Producing customer reports and supporting service contract administration Working closely with internal departments and the wider service team What we're looking for This role would suit someone from a customer service, service coordination, scheduling or busy administration background. We're particularly looking for someone who: Is highly organised and thrives when juggling multiple priorities Stays calm and professional under pressure Enjoys speaking with customers and building relationships Has strong attention to detail and accuracy Is confident using Microsoft Office and CRM systems Works well as part of a collaborative team Brings positive energy and enjoys being part of a supportive culture The team & culture You'll be joining a friendly and collaborative service department led by an experienced and supportive manager who truly champions customer service. The team environment is calm, positive and team focused, and they're keen to welcome someone who brings energy, personality and a great customer mindset. Full training will be provided, with great onboarding and opportunities to grow and develop within the business. What's in it for you? Starting salary of 27,000 + annual bonus Profit share scheme 25 days holiday + bank holidays + your Birthday off Hybrid working (2 days from home after probation) Pension scheme Life assurance Sick pay Staff discounts Excellent progression opportunities

Temp-Perm or Permanent 28,000- 32,000 Office-based 8:30am-4:30pm Mon-Fri We're recruiting for a long-established, friendly SME looking for a People & HR Advisor to become a key part of their small office team. The culture is collaborative and supportive with around 7 people in the office. This is a rare opportunity to step into a well-established role with a full handover from the current person before they leave the business. This is not a corporate HR role. It's a varied, hands-on position focused on keeping the people side of the business running smoothly and supporting a close-knit team day to day. The role can start on a temporary basis with a view to becoming permanent, or permanent from the outset. The Role You'll be the go to person for day to day HR, payroll and office support, working closely with the leadership team and an external legal provider. This is a practical role suited to someone who enjoys variety and being relied upon, and who brings a calm, common-sense approach to HR. Key Responsibilities for the People & HR Advisor People & HR Advisor Managing day to-day HR administration for a workforce of approx. 30 people Carrying out DBS checks and Right to Work checks Supporting onboarding of employees, freelancers and seasonal staff Managing maternity and employee lifecycle administration Acting as first point of contact for general HR queries Liaising with the external HR advisory partner and implementing updates to employment legislation Supporting managers with occasional employee matters when required Administrative and organisational support to the two Directors Payroll (Part of the role - training available) Processing monthly payroll for approx. 35 employees and up to 80 during peak season Maintaining payroll records and liaising with finance where required Finance & Office Support Entering invoices and making bank payments Providing general office and administrative support Helping wherever needed in a small team environment About You This role would suit someone who: Has previous HR experience Holds CIPD Level 3 or Level 5 (or equivalent experience) Is confident supporting day-to-day HR matters Is happy to take ownership of a small monthly payroll (training available) Enjoys working in a small, friendly team Takes a practical and approachable approach to HR Is organised, proactive and happy to roll their sleeves up Is confident without being overly corporate or policy-heavy Payroll experience would be helpful but is not essential Benefits 30 days holiday plus bank holidays Flexible full time or term time plus a couple of weeks for the right person Pension scheme Friendly and supportive working environment Full handover and training period Long term stability in a well-established business

A leading consultancy firm is seeking a Head of B2B Marketing to drive brand growth and customer engagement. This key leadership role requires strong strategic marketing skills and experience leading marketing teams. The ideal candidate will be responsible for developing marketing strategies, managing budgets, and fostering a collaborative culture. The position offers a competitive salary of £65,000-£70,000 plus benefits, including enhanced bonuses and private medical insurance, with hybrid working options available.

We are recruiting on behalf of a leading, well-established consumer brand for a Channel Marketing Manager to join on a 12-month fixed term contract (maternity cover) in Banbury (hybrid working). This is a commercially focused role sitting at the heart of the business, acting as the strategic bridge between Marketing and Sales, and playing a critical part in driving retail growth, brand visibility and sell-through performance. You will lead a team of three and take ownership of retail channel strategy across key UK accounts. You will work extremely closely with Sales and Commercial teams, particularly Key Account Managers, ensuring marketing plans are fully aligned to revenue targets, category priorities and customer strategies. This role requires someone confident operating at pace, balancing strategic planning with hands-on project delivery in an agile, fast-moving retail environment. You will be required to attend events and visit retail partners at times too. As Channel Marketing Manager, you will: Develop and execute bespoke annual channel marketing plans aligned to commercial objectives and retail account strategies Act as the primary marketing contact for Key Account Managers and retail buyers, influencing and supporting pitches that win space, drive visibility and deliver growth Lead the end-to-end "Path to Purchase" strategy across in-store and digital environments Drive retail activation including POS, merchandising solutions and demonstration concepts through agency partners Work closely with e-commerce teams to optimise digital shelf presence, retail media campaigns and online content performance Manage and control the retail channel marketing budget, ensuring ROI is tracked and reported Analyse sales performance, market share data and promotional impact, adjusting tactics quickly to maximise results Manage external design, production and merchandising agencies to deliver premium, on-brand execution Collaborate cross-functionally with Product, Media, PR and wider Marketing teams to ensure full campaign alignment As Channel Marketing Manager you will be/have: 3+ years' experience in Trade, Shopper or Channel Marketing within a retail-led business Strong experience working closely with Sales and Commercial teams, ideally alongside Key Account Managers Commercially astute with the ability to interpret sales data and track ROI Confident presenter, comfortable influencing both internal stakeholders and external retail partners Proven ability to manage multiple projects simultaneously in an agile, deadline-driven environment Experience managing agencies and delivering high-quality retail activation Line management experience preferred Background in FMCG, DIY, Garden, Consumer Electronics or similar retail sectors advantageous Commercially credible and confident in sales-facing environments Agile and adaptable, able to pivot plans in a fast-moving retail landscape Detail-driven, ensuring premium standards across all touchpoints Collaborative but decisive, able to balance brand integrity with commercial realities A calm, resilient leader who can energise a team during peak trading periods What's in it for you? A salary of 45,000- 55,000, pension, health plan, critical illness cover, sick pay, staff discounts and more! This is a fantastic opportunity to join a market-leading brand in a pivotal role with real commercial influence.

Overview We have only the best roles at Cameo Consultancy Salary: £35000 - £40000 per annum + Hybrid working, bonus, and more! We are recruiting for a passionate and driven Talent Acquisition Lead to join a growing HR function within a fast-paced, values-led organisation in Stratford upon Avon. This is an exciting full time, permanent, opportunity to play a key role in supporting business growth by sourcing, attracting, and selecting high-quality talent across a diverse range of roles. Responsibilities Recruitment Delivery Manage the full recruitment lifecycle from briefing through to offer Pre-screen candidates via phone, video, and/or face-to-face interviews Evaluate applicants and provide clear recommendations to hiring managers Ensure best practice is applied consistently across all recruitment activity Stakeholder Partnership Work consultatively with hiring managers to understand current and future hiring needs Draft clear, engaging job descriptions and adverts Act as a trusted advisor on recruitment strategy and market insight Sourcing and Talent Attraction Utilise a variety of sourcing channels, including job boards, social media, and professional networks Engage both active and passive candidates to build strong talent pipelines Support workforce planning by anticipating future talent requirements Work closely with the wider HR team on cross-functional initiatives Participate in ad hoc projects to support continuous improvement within Talent Acquisition Qualifications Proven experience in a similar Talent Acquisition or Recruitment role Ability to manage multiple roles and priorities in a fast-paced environment Strong stakeholder management and communication skills Experience sourcing candidates and building talent pipelines Analytical mindset with the ability to solve problems and propose solutions Highly organised, self-motivated, and resilient under pressure Benefits and Rewards Hybrid working with flexibility Performance-related bonus (up to 10%) Enhanced holiday scheme, with the option to buy or sell up to 10 days Life assurance, critical illness cover, and income protection Optional private medical insurance Subsidised gym membership and cycle to work scheme Contributory pension scheme Wellbeing initiatives, including access to a wellbeing app

Karcher is a trusted, global brand in professional cleaning solutions and this role sits right at the heart of how customers experience it on the ground. We're supporting Karcher with the hire of a Field Sales Demonstrator to join their established field team, covering the South East and London. This is not a desk based sales role. It's a hands-on, customer and commercial support position for someone who enjoys being out on sites, building relationships, and making things work properly. You'll act as the bridge between customer sites and Karcher's internal sales and service teams helping contracts land smoothly, training people to use equipment confidently, and spotting opportunities to improve how sites are set up and supported. This is a long-term opportunity within a small, experienced and well-supported team, where attitude, confidence and people skills matter just as much as background. What you'll be doing Visiting customer sites, distributors and end users across the South East and London Demonstrating Karcher professional equipment and showing teams how to use it properly Supporting contract mobilisation and new site setups Training site staff when new machines or solutions go live Conducting site surveys and identifying improvement or upsell opportunities Feeding leads, site insights and updates back into the sales and internal teams via CRM Supporting Key Account Managers by handling site level activity Managing your own diary, travel and planning across a large and varied territory What we're really looking for Someone confident, personable and comfortable talking to people at all levels A natural relationship builder who enjoys being customer-facing Hands-on, practical and happy being active and on their feet most of the day Organised and self-driven, able to manage their own schedule and workload Curious and willing to learn the technical side of products and solutions (full training provided) Comfortable working independently across a wide territory Full UK Driving licence Backgrounds that tend to work well: Field support or sales support roles Hospitality or retail management Customer service in technical, equipment or showroom environments Service, admin or internal roles that have moved into customer facing field work What's in it for you Starting salary: 32,888 per year, plus London Weighting: 3,600 per year where applicable ( 300 per month) Training: Structured onboarding and product/technical training through Karcher's internal academy Benefits: Company van, personal use too, Pension, health plan, critical illness cover, sick pay, staff discounts

Cameo is working with a globally recognised and highly respected organisation within the professional audio technology sector, renowned for its heritage, innovation, and influence on the creative industries worldwide. The business is now seeking an experienced Digital Marketing Lead to take ownership of global digital strategy, driving online commercial performance and brand visibility across multiple eCommerce platforms and international markets. This is a senior, hands-on leadership role, responsible for planning, executing, monitoring, and optimising digital marketing programmes that directly support revenue growth. Working closely with Sales, Product, Content, and external agencies, you will clearly articulate strategy, performance, and insights at all levels of the organisation. You will be overseeing and managing one team member, but the company is growing massively, therefore there is room for further team growth. As Digital Marketing Lead, you will be responsible for: Digital Strategy and Campaign Delivery Lead and execute global digital marketing strategies focused on acquisition, retention, and conversion Deliver multi-channel digital campaigns across email, social media, paid advertising, SEO, and marketing automation Work with content teams to maximise brand visibility and commercial performance using the latest digital techniques Customer Lifecycle and Growth Plan and manage customer lifecycle activity including lead generation, acquisition, upsell, cross-sell, loyalty, retention, and reactivation Set weekly and monthly performance goals and continuously optimise campaigns to improve results eCommerce and Performance Analytics Own eCommerce performance, reporting on key KPIs, site analytics, and customer insights Translate data into clear actions, recommendations, and commercial opportunities Manage product information, SKUs, imagery, and content across eCommerce platforms Stakeholder and Project Leadership Project manage cross-functional initiatives involving Sales, Product, Marketing, and external agencies Present digital plans, performance, and insights clearly to senior and executive stakeholders Ensure projects are delivered on time and aligned with business priorities Data, Systems and Compliance Maintain high-quality customer databases with appropriate segmentation and tagging Ensure best practice in data management, GDPR compliance, and marketing governance Stay informed on emerging digital technologies and identify opportunities to apply them effectively As Digital Marketing Lead, you must be/have: Minimum 8 years' experience in a senior digital marketing role within technology-led, fast-moving eCommerce environments Experience working in international markets and collaborating across global teams Strong commercial mindset with the ability to turn insight into action Degree-level education or equivalent in Marketing Proven experience with CRM/database management, CMS platforms, and email marketing tools Strong background in paid social, social media marketing, SEO, and online advertising Advanced analytics experience, including dashboards, goal setting, and KPI reporting Experience using Adobe Creative Suite or similar design tools Highly organised, detail-oriented, and confident communicator Creative, proactive, and comfortable testing new ideas Passion for audio, recording, technology, or creative industries preferred Why Apply? This is a rare opportunity to lead digital marketing for a globally respected brand at the intersection of technology, creativity, and commerce. You'll have the autonomy to shape strategy, influence commercial outcomes, and work with passionate teams in an industry that truly inspires. Salary: 50,000. Hours: Full time. Location: Near Oxford. Office based but open to hybrid working.

We are looking for an experienced HR Advisor to join a highly successful Buckingham-based business that has been a leader in the garage equipment sector for decades. This is a permanent, part-time role, offering 24 - 32 hours per week with flexibility in how these hours are scheduled. The salary is 25,000 - 28,000 pro rata. This brand-new, independent position has been created to support the Operations Manager, following the company's continued growth and expansion. Reporting to the HR Manager at the European head office, you will play a key role in supporting people processes and managing day-to-day office operations. Key Responsibilities for the HR Advisor: Update and maintain HR system with employee data and records Manage all personnel files Coordinate all absence administration Support with recruitment, induction and onboarding Manage all administration for onboarding, role changes Support line manages with disciplinaries Act as first point of contact for HR related queries Collaborate closely with HR Manager in Europe First point of contact for visitors Handling incoming calls Facilities management Supporting with internal events Skills and Experience for the HR Advisor Role: HR qualification or experience at Advisor level in a stand alone role Experience in HR support, recruitment, onboarding, grievance and discipline, all HR administration Highly organised administration skills Facilities management experience Familiar with HR systems and processes Strong and confident communication skills Adaptable in a changing environment Experience in handling confidential information What's in it for you? Salary 25,000 - 28,000 pro rata 22 days hol +bank hols, increasing with service Training, support and development Working for a successful, established business Private healthcare for you and your family after six month probation

We are recruiting for a passionate and driven Talent Acquisition Lead to join a growing HR function within a fast-paced, values-led organisation in Stratford upon Avon. This is an exciting full time, permanent, opportunity to play a key role in supporting business growth by sourcing, attracting, and selecting high-quality talent across a diverse range of roles. Working closely with hiring managers and the wider team, you will take ownership of the end-to-end recruitment process, acting as a trusted partner and champion for best practice, candidate experience, and continuous improvement. This role would suit someone with a strong background in either in-house or agency recruitment who thrives in a dynamic environment and enjoys adding value at every stage of the recruitment lifecycle. As Talent Acquisition Lead, you will be responsible for: Recruitment Delivery Manage the full recruitment lifecycle from briefing through to offer Pre-screen candidates via phone, video, and/or face-to-face interviews Evaluate applicants and provide clear recommendations to hiring managers Ensure best practice is applied consistently across all recruitment activity Stakeholder Partnership Work consultatively with hiring managers to understand current and future hiring needs Draft clear, engaging job descriptions and adverts Act as a trusted advisor on recruitment strategy and market insight Sourcing and Talent Attraction Utilise a variety of sourcing channels, including job boards, social media, and professional networks Engage both active and passive candidates to build strong talent pipelines Support workforce planning by anticipating future talent requirements Collaboration & Projects Work closely with the wider HR team on cross-functional initiatives Participate in ad hoc projects to support continuous improvement within Talent Acquisition As Talent Acquisition Lead, you must be/have: Proven experience in a similar Talent Acquisition or Recruitment role Ability to manage multiple roles and priorities in a fast-paced environment Strong stakeholder management and communication skills Experience sourcing candidates and building talent pipelines Confident using Applicant Tracking Systems (ATS) Strong IT skills (Word, Excel, PowerPoint) Analytical mindset with the ability to solve problems and propose solutions Highly organised, self-motivated, and resilient under pressure Qualifications Degree-level qualification or equivalent experience (desirable) Benefits and Rewards Salary: (phone number removed) Hybrid working with flexibility Performance-related bonus (up to 10%) Enhanced holiday scheme, with the option to buy or sell up to 10 days Life assurance, critical illness cover, and income protection Optional private medical insurance Subsidised gym membership and cycle to work scheme Contributory pension scheme Wellbeing initiatives, including access to a wellbeing app Employee discounts platform

Field Support Executive South East & London (Field-Based) 32,888 + London Weighting ( 3,600 where applicable) Monday-Friday, Flexible Hours Karcher is a trusted, global brand in professional cleaning solutions and this role sits right at the heart of how customers experience it on the ground. We're supporting Karcher with the hire of a Field Support Executive to join their established field team, covering the South East and London. This is not a desk based sales role. It's a hands-on, customer and commercial support position f or someone who enjoys being out on sites, building relationships, and making things work properly. You'll act as the bridge between customer sites and Karcher's internal sales and service teams helping contracts land smoothly, training people to use equipment confidently, and spotting opportunities to improve how sites are set up and supported. This is a long-term opportunity within a small, experienced and well-supported team, where attitude, confidence and people skills matter just as much as background. What you'll be doing Visiting customer sites, distributors and end users across the South East and London Demonstrating Karcher professional equipment and showing teams how to use it properly Supporting contract mobilisation and new site setups Training site staff when new machines or solutions go live Conducting site surveys and identifying improvement or upsell opportunities Feeding leads, site insights and updates back into the sales and internal teams via CRM Supporting Key Account Managers by handling site level activity Managing your own diary, travel and planning across a large and varied territory What we're really looking for Someone confident, personable and comfortable talking to people at all levels A natural relationship builder who enjoys being customer-facing Hands-on, practical and happy being active and on their feet most of the day Organised and self-driven, able to manage their own schedule and workload Curious and willing to learn the technical side of products and solutions (full training provided) Comfortable working independently across a wide territory Full UK Driving licence Backgrounds that tend to work well: Field support or sales support roles Hospitality or retail management Customer service in technical, equipment or showroom environments Service, admin or internal roles that have moved into customer facing field work What's in it for you Starting salary: 32,888 per year, plus London Weighting: 3,600 per year where applicable ( 300 per month) Training: Structured onboarding and product/technical training through Karcher's internal academy Benefits: Company van, personal use too, Pension, health plan, critical illness cover, sick pay, staff discounts