Gigaclear

Reporting to the Operations Manager, the Field Engineering Coordinator will be responsible for a variety of tasks to support our direct labour workforce made up of Customer Installation, Fibre Fix and Specialist Fibre Network Build Engineers. Key Accountability & Responsibilities Will take receipt of daily install Work orders assigned to the direct labour team / weekly work packages/ schedules and produce job packs for the Field Engineering teams Handle and resolve any day to day enquiries from the field team engineers and other internal departments Assist the Operations Manager with any external contractor issues and act as cover for the Operations Manager when required Assist in the production of reports as required by management and the wider function Working with internal and external stakeholders to ensure delivery on time, safely and compliantly Job Allocation of repair tasks Support theTraffic management coordination for in-house and external suppliers Purchase order, supplier quotation request and invoicing support Responsible for, but not limited to, keeping customers informed on their Gigaclear Installation. Responsible for managing the Installation and pre-check bookings on scheduling systems. Responsible for scheduling and progression of customer installations, ensuring that installation appointments are booked/actioned/remedied within service level agreement. Respond to incoming and outgoing calls/emails in the appropriate manner actioning them as required. Ensuring a comprehensive and reliable service is provided within agreed SLA. Reviewing and analysing the issues raised, establishing the likely root cause and responding and addressing issues within agreed service levels. Knowledge & Skills This would suit someone who is looking for a role in a growing business, working in a busy environment, where multi-tasking comes second nature and attention to detail is paramount. The right candidate must be highly organised with the ability to prioritise workload and should also be able to liaise and deal with people at all levels, both internally and externally. You will also be PC literate with good excel skills being essential. Previous experience in an administrative, coordinator type role in a fast-paced working environment Comfortable working to and meeting deadlines Critical thinking and problem solving, ability to use initiative Knowledge of Civils, Fibre and installations in a FTTP network desirable Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

As a Senior Data Engineer within the Data Engineering team, you will play a key role in building, enhancing, and maintaining our enterprise data platform on Snowflake. You will develop and optimise scalable data pipelines and models that bring data from core business systems into Snowflake, enabling analytics, reporting, and data-driven insights across the organisation. You will translate the data platform strategy into high-quality technical solutions, ensuring our Snowflake environment is reliable, well-structured, and performant. You will champion engineering best practices and contribute to standards that improve the quality, consistency, and usability of data assets. Your work will ensure the business has access to trusted, timely, and well-modelled data to support decision-making, operational reporting, and the foundations for advanced analytics and future AI/ML capabilities. Key Accountabilities & Responsibilities Snowflake Data Engineering Delivery Design, build, and maintain high-quality data pipelines and models in Snowflake to support business analytics, BI, and operational reporting needs. Data Architecture Implementation Translate the defined data architecture and standards into implemented solutions including ingestion, transformation, storage, and performance optimisation. Pipeline Development & Orchestration Develop robust ELT/ETL pipelines using dbt and workflow/orchestration tools (e.g., Argo Workflows), ensuring reliability, maintainability, and adherence to engineering best practices. Performance & Cost Optimisation Implement Snowflake warehouse configurations and query optimisation techniques to ensure efficient usage and predictable cost. Data Quality & Governance Execution Apply data quality checks, lineage tracking, and security standards across the data estate. Ensure compliance with data policies, InfoSec controls, and regulatory requirements as required. Tooling & Feature Adoption Leverage Snowflake capabilities (Tasks, Streams, Snowpark, Time Travel, Secure Data Sharing) to improve automation, reduce manual effort, and enhance data accessibility across the business. Collaboration & Support Work closely with analysts, data consumers, and business stakeholders to support data product delivery, troubleshoot data issues, and enable effective usage of Snowflake datasets. Enablement for Analytics & Data Science Implement dimensional models that provide clean, well-structured, reusable datasets for reporting, scenario modelling, and emerging ML/AI use cases. Monitoring, Reliability & Operations Implement and maintain monitoring, alerting, logging, and cost-management processes for Snowflake and data pipelines to ensure a stable and well-maintained platform. Continuous Improvement of Engineering Practices Contribute to shared engineering standards to simplify development and accelerate delivery across the team. Knowledge & Skills Proven experience in delivering cloud-based data engineering solutions, ideally with Snowflake. Strong hands-on proficiency with SQL, Python, and dbt for data transformations, modelling, and pipeline automation. Practical experience with Snowflake and RBAC management. Experience with data ingestion and replication tools such as Airbyte, Fivetran, Hevo, or similar. Working knowledge of cloud services (AWS preferred). Strong understanding of data modelling and data governance principles. Experience supporting BI/reporting tools (Power BI) and enabling them through well-designed Snowflake data models. Solid knowledge of CI/CD and version-controlled development practices in git. Desirable Enterprise System Familiarity Exposure to CRM (Salesforce), BSS/OSS (Netadmin), Call Centre, Telephony, or similar enterprise data sources. Data Migration Experience Participation in migrating data platforms (e.g., PostgreSQL or other cloud RDBMS) into a data warehouse like Snowflake with minimal disruption and strong data validation controls. Change & Adoption Support Experience supporting business teams during platform transitions (e.g., training, documentation, user onboarding, issue resolution). Best Practice Contribution Experience contributing to naming conventions, schema standards, environment management, testing frameworks, and security patterns for data platforms. Continuous Learning & Innovation Interest in staying up to date with the latest technologies, modern data stack tooling, and best practices to contribute to ongoing platform evolution. Infrastructure as Code Exposure to Terraform would be advantageous. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Gigaclear is a leading alternative operator of rural full fibre broadband networks in the UK. Gigaclear is proud to be transforming digital connectivity in rural Britain. Founded on a simple idea that communities outside major town and cites deserve world class broadband. We design, build and operate ultrafast, full fibre networks where they are needed most. We are proud to be named as Rural ISP of the year in 2025 at the UK Fibre Awards and named a Top Employer 2026. Gigaclear was found over 15 years ago and has vast experience in helping to level up the digital divide that exists between rural and urban areas. Our commitment to take fibre further means people living in these, often hard to reach, areas are able to take advantage of all the social, educational and economic benefits that full fibre is already delivering in the larger towns and cities. When the business was launched at opportunity was seen to help change that and today, our fibre-to-the-premises (FTTP) network stretching across more than 26 counties in the South West, the Midlands and the South East and growing. Offering customers a truly world class product, to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Our approach is to work guided by our mission, vision and values. Our Mission Empowering communities with brilliant broadband Our Vision Connected Communities Our Values Find a way, Be committed, Do the right thing, Keep it simple. Job Summary The Assistant Management Accountant will support the Finance Business Partner for Technology by maintaining the financial integrity and day-to-day operations for the area. You will be involved in a wide range of accounting activities, gaining strong exposure to month-end processes, reporting, and budgeting. This role is ideal for a proactive individual who thrives in a fast-paced environment and has a solid understanding of accounting principles. You will play a key role in the month-end process by performing essential tasks like journals and reconciliations, while ensuring that financial data for the technology area is accurate and delivered on time. Key Accountability & Responsibilities Assisting with Month End / Year End activities Preparation of journals & accruals Capitalisation of relevant project costs Completing Balance Sheet reconciliations Refreshing monthly departmental reports Assisting with annual audits Assisting with budgeting and forecasts Creation of new projects and communities within the finance system Any other ad-hoc duties as required Knowledge & Skills Excel skills (Xlookup, Pivot Tables, If Statements, etc) Good communication skills Positive, proactive attitude with a desire to learn Ability to prioritise tasks in a busy environment Good eye for detail and accuracy Self-starter with the ability to work collaboratively where necessary Qualifications & Accreditations Actively studying or desire to study towards attaining a financial qualification (CIMA, ACCA, ACA, or equivalent) Previous experience working within the Finance function Possess IT skills Excel, Word, PowerPoint, MS Office 365

Are you ready and looking for a role that you can make your own, taking the autonomy to set out what and how you do it? As we have grown, we have accumulated a diverse database infrastructure, including PostgreSQL, Maria DB, InfluxDB and MongoDB systems. The timing is ripe for an experienced Administrator to take ownership, mature, upgrade and manage our database servers, while supporting development teams and business operations. Key Accountability & Responsibilities Work with teams across the Technology department to install, configure, maintain, and upgrade our database servers across development, testing, and production environments. Monitor database health and perform routine maintenance tasks including index optimisation, table maintenance, and schema modifications. Work with Development and Data engineering teams to optimise performance & cost of data pipelines Manage database capacity planning and storage allocation to ensure adequate resources for current and future needs. Proactive management of databases, ensuring application and operational performance needs are met. Implement and maintain high availability solutions including replication, clustering, and failover configurations. Document database architectures, configurations, procedures and policies. Implement appropriate security controls to ensure databases and data are protected. Ensure database backup, validation and disaster recovery capabilities are in place and rehearsed. Provide insight and recommendation on the adoption and consolidation of database related technologies. Be part of the on 24x7 on call rota to provide out of hours support for our critical systems. Knowledge & Skills Proven expertise managing PostgreSQL and MariaDB/MySQL databases Experience with NoSQL databases. Experience with cloud database services (AWS). Deep understanding of relational database concepts, normalisation, and SQL optimisation. Proficiency in SQL and query optimisation across multiple database platforms. Experience with database replication, clustering, and high availability configurations. Familiarity with backup and recovery tools specific to each database platform. Understanding of database security principles and access control mechanisms. Experience with monitoring tools and performance analysis techniques. Knowledge of version control systems (Git) for managing database code and scripts. Experience with database automation, CI/CD pipelines and tooling. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

Strengthen and elevate Gigaclear s voice where it truly counts with central Government, our regulator, and across the most influential industry forums. With momentum building across the telecoms sector and the highly anticipated Telecoms Access Review due in soon, this is a uniquely exciting moment to join Gigaclear and lead our Policy and Corporate Affairs team. As the largest exclusive rural broadband provider in England, Gigaclear plays a critical role in shaping the UK s digital future. This role offers the opportunity to be a high?profile champion for rural connectivity a visible, trusted presence at Westminster, industry forums, and key sector events acting as Gigaclear s authoritative voice while promoting and protecting our strategic interests. Government relations, regulatory frameworks, policy reviews, consultations, and advocacy will feel instinctive. Deep telecoms sector expertise is essential, alongside hands?on experience working with Ofcom. We re keen to speak with individuals who bring an established and respected network, the hunger to expand it further, and the credibility to be listened to and relied upon as an expert and champion by industry decision?makers and influencers. With multiple high?impact campaigns and initiatives to lead, the role requires spending a significant proportion of time in London and at our Head Office in Oxfordshire. Please consider this commitment carefully before applying. A full Job Description will be shared with candidates progressing Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

Starting salary to £24,500. Increasing to £26,000. Plus Bonus up to £200 per month. Are you looking for a break into a more office environment type role? A role that rewards good / great performance with monthly bonuses? Perhaps you have a retail or hospitality background but have been thinking about making the move and are just looking for that first opportunity? An opportunity with training and development where you will learn a first-class customer service approach via the phone, email, or even social media? A role where you will benefit from the camaraderie of a large team and support of new friends? We are keen to talk with people who bring a customer-focused approach previous office or contact centre experience is not essential however you will be comfortable and confident communicating with people via the phone and email. Note; this is an office based role, based in our Head Office, Abingdon, Oxon. At the moment, our teams work slight shift patterns over a 5 day, 37.5 hour week to cover 8am to 8pm and a weekend on a rota basis (circa 1 every 5 weeks). If you're looking for part time, school hours, afternoon / evenings, or weekends then we are open to discussing to see if / how we can accommodate. Apply now to have a chat. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits, and opportunities Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to our online Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together