Gigaclear

Realistic OTE of £38k.(average earnings across team). Are you in a sales-based role now and enjoy the customer interaction but do not enjoy the cold calling? Or perhaps your role involves negotiating and persuasion skills, but you do not get the monetary rewards or commission you feel you deserve? If you love helping customers, have the patience to listen and solve customer problems to provide customer satisfaction then this role helping us bring brilliant broadband and digital happiness to our customers may be the role for you. This is a sales-based role with the aim of retaining as many customers as possible (e.g. when their contract runs out), as well as increasing revenue across the business through upgrades, re-contracting, and cross-selling. You will learn about our broadband products and services and then help our customers recontract and upgrade their service and equipment. You will learn to collaborate with our sales, marketing, and customer operations teams to help improve our customer retention. We will help you learn how to use our database to accurately track customer orders and satisfaction. The role will include a mixture of inbound and outbound calls. Note: this is an office-based role and ss we need to contact some customers out of hours, there is one late shift, from 11am to 7.30pm per week and one Saturday in four, with time off in lieu the following week. Salary is £25,000 with a realistic OTE of £38,000. Commission is uncapped and many members of the team exceed this. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our values Our approach is to work guided by our mission, vision and values. Find a way, Be committed, Do the right thing, Keep it simple.

A role with plenty of scope to innovate and develop to ensure we design and implement new physical and virtual infrastructure that meets business requirements and aligns to strategy and security. Work with a diverse range of technologies including but not limited to: Virtualization, Infrastructure as Code, AWS, Containers, Linux, PostgreSQL, Monitoring and Cybersecurity. You will build new servers / systems as well as ensure that all our existing ones are maintained, reliable and resilient and our applications are installed and operating smoothly. As we continue to scale and mature there are always numerous innovative projects to work on to improve and upgrade technology as well as improve workflow and processes. Note: this role is part of the 24/ 7 on call rota, although call outs are rare this would be 1 week in 4 and is renumerated separately. Key areas we would love to see knowledge and understanding to discuss further would be: Virtualization - platforms such as Vmware / Redhat Openshift Kubernetes and Docker Configuration Management Systems Puppet / Ansible Linux Administration redhat family OS, including RHEL, Alma and some legacy CentOS Core internet applications protocols DHCP / DNS Monitoring Systems Icinga2 / Elastic Stack / InfluxDB / Grafana Application and network security best practices SSH / Iptables / TLS AWS (EC2 / VPS / RDS/ EKS / S3) Terraform Databases PostgreSQL / MySQL CI/CD and DevOps Tools / principles About Us Gigaclear is a leading alternative operator of rural full fibre broadband networks in the UK. Offering customers a truly world class product, we are developing our fibre-to-the-premises broadband (FTTP / FTTH) infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our values Our approach is to work guided by our mission, vision and values. Find a way, Be committed, Do the right thing, Keep it simple.

As a Systems Engineer you will join the Systems team who are responsible for building new servers / systems as well as ensuring that all of our existing ones are maintained, reliable and resilient. You will be also responsible for the installation, configuration and operation of the applications running on those systems. You will have the opportunity to work with a diverse range of technologies including but not limited to: Virtualization, AWS, Containers, Linux, Ansible, PostgreSQL, Cybersecurity, Monitoring & Elastic Stack. The role offers plenty of opportunity to innovate and develop. Key Accountability & Responsibilities Work with teams across the Technology department to design and implement new physical and virtual infrastructure that meets business requirements around availability and security. Create, improve and maintain automation scripts to increase system efficiency and reduce repetitive manual tasks. Manage and maintain existing Linux based servers, both on-prem and cloud hosted, including management of security patches, distribution upgrades and configuration management systems/codebases, installation/configuration/operation of the applications running on the servers. Be part of the on 24x7 on call rota to provide out of hours support for our critical systems. Work on innovative projects which would improve workflow and processes within the department and wider company. Knowledge & Skills Essential knowledge and experience Configuration Management Systems Puppet / Ansible Source Control - Git Linux Administration CentOS ideally, but any Linux / Unix Virtualization VmWare / Veeam Monitoring Systems Icinga2 / Elastic Stack / InfluxDB / Grafana Core internet applications protocols DHCP / DNS Scripting Python / Perl / Bash Application and network security best practices SSH / Iptables / TLS Hardware management Server racking / Storage Required knowledge Containerisation - Docker / Kubernetes AWS EC2 / VPC / RDS / EKS / ECS / S3 Terraform Databases PostgreSQL / MySQL CI/CD and DevOps Tools / principles Nice to have Experience working in Telecommunication business Experience working with ISPs Qualifications Degree-level background in a Computer Science field is desirable Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our values Our approach is to work guided by our mission, vision and values. Find a way, Be committed, Do the right thing, Keep it simple.

With a recent restructure creating a number of Scrum teams, we need to bring in one more expereicned Scrum Master. . You will be responsible for facilitating Agile practices within the team; guiding the team through Scrum processes, delivering value to our customers and stakeholders, supporting estimation and forecasting, removing impediments, and fostering an environment conducive to high performance. You will also know and understand how to use different agile techniques to facilitate delivery, such as Scrum VS Kanban. Key Accountability & Responsibilities Delivery Leadership Manage, and report on delivery timelines, scope, and resource allocation Mentor and coach Scrum Masters to enhance their effectiveness and foster Agile maturity across teams. Supporting workgroups to implement principles and practices for effective teamwork across organisational boundaries and professional specialisms. Execute, own, and lead defined delivery procedures to ensure consistency and efficiency Support the execution of the Agile Transformation Roadmap Ensuring successful delivery of new or updated products and services through effective leadership and collaboration within defined delivery cycles Team Management and Collaboration Facilitate clear communication among teams, stakeholders, and leadership Promote a culture of continuous improvement and team accountability Mentor agile team members through coaching and knowledge sharing. Enhancing employee engagement and ways of working Transferring knowledge, developing skills and changing behaviours using a range of techniques, resources and media Agile Practices and Process Optimisation Facilitate Agile practices at the programme level and ensure adherence across teams Coach teams and Scrum Masters in Agile methodologies, driving process improvements. Identify inefficiencies and lead on implementing solutions to enhance team performance. Foster an environment of continuous improvement by integrating feedback from teams and stakeholders. (SFIA Improvement mindset IMPM level 4). The role will also involve release planning, deployment, risk management, as well as metrics and reporting and document control. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our values Our approach is to work guided by our mission, vision and values. Find a way, Be committed, Do the right thing, Keep it simple.

This is not business as usual. Be part of the project team that will transform our payroll. If you have experienced the challenges and pain of a manual payroll process (think spreadsheets with many tabs, manual data checking, etc) but also know what good looks like and how to get there, then this could be the role for you. (should you miss the buzz and satisfaction of making a real difference and want to do it all again ). You will be part of a project team (finance, HR and technology) that delivers our new payroll solution we are ideally looking for someone who has been there and done it, has learned the lessons and can provide insight and input into what our new systems, processes, should be, and help get us there to reap the benefits. Note, this would be a hybrid role with 2-3 days per week in our Abingdon Head Office. We have circa 750 employees, a mix of general head office support functions, engineering teams that work shifts and earn overtime, as well as multiple teams that earn commissions. It adds up to a lively monthly payroll, that also includes all the usual duties you would expect for a business of this size. As we transition, we will of course need to run our current payroll process. This will require advanced Excel knowledge and experience. We would love to support and match someone s aspirations to grow and expand their basic accounting knowledge, where they get involved in the end-to-end payroll lifecycle, be our subject expert on all things NI, Taxable returns, HMRC compliance, as well as topics such as pension contributions and administration. CIPP qualifications would be great, plus we would be happy to provide further study support to help you achieve your ambitions. If you love using your advanced excel skills to run an as is payroll process but know there is a better way and want to be part of a team that researches, evaluates, and implements a new to be process, then please apply now. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our values Our approach is to work guided by our mission, vision and values. Find a way, Be committed, Do the right thing, Keep it simple.

Become our expert hands on Next.js and React developer. Bring the team with you as you ensure quality and right first time when it comes to the development of all our web applications. If aspirations are to become a Lead Developer, with more responsibility for the strategy and development of the overall architecture, plus leading and mentoring junior developers, then we can also talk about how we can support and get you there in the future. The core aim of the Web Team is to support the development and maintenance of the Company s brand, look and feel across several web applications including the Company s Website. We are committed to delivering web applications of high quality, which we believe starts with delivering high-quality code and architecture, systematic code reviews, testing, and deployment automation. Being Agile is key to what we do: the business is evolving quickly, and we are working closely with other teams to assist them in various projects. This gives you plenty of room for taking initiatives and making a difference. We believe in creating a friendly, diverse, supportive, and inclusive environment, with a strong focus on personal development through code reviews, developers meetings, mentoring and training. Our Stack Our latest stack includes Node.js with TypeScript for the backend, and a combination of Vue.js and Next.js (React) for the frontend. This stack is subject to change, based on changes in the industry and suggestions within the team; we are open minded about what we use and always strive to improve and use the right tools for the job. We also use Strapi as our headless CMS, combined with GraphQL, DynamoDB and PostgreSQL. We integrate with our CRM through REST APIs. We use Gitlab for version control and use Gitlab pipelines for deployment to a Kubernetes cluster on AWS. If you bring experience of the above stack (Next and React being key) and are looking to make a difference, then we would love to hear from you and see if your aspirations and our team could be a match. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our values Our approach is to work guided by our mission, vision and values. Find a way, Be committed, Do the right thing, Keep it simple.

Realistic OTE of £35k. Speaking to existing customers to retain them once their contract comes to an end. Are you in a sales-based role now and enjoy the customer interaction but do not enjoy the cold calling? Or perhaps your role involves negotiating and persuasion skills, but you do not get the monetary rewards or commission you feel you deserve? If you love helping customers, have the patience to listen and solve customer problems to provide customer satisfaction then this role helping us bring brilliant broadband and digital happiness to our customers may be the role for you. This is a sales-based role with the aim of retaining as many customers as possible (e.g. when their contract runs out), as well as increasing revenue across the business through upgrades, re-contracting, and cross-selling. You will learn about our broadband products and services and then help our customers recontract and upgrade their service and equipment. You will learn to collaborate with our sales, marketing, and customer operations teams to help improve our customer retention. We will help you learn how to use our database to accurately track customer orders and satisfaction. The role will include a mixture of inbound and outbound calls. Note: this is an office-based role and ss we need to contact some customers out of hours, there is one late shift, from 11am to 7.30pm per week and one Saturday in four, with time off in lieu the following week. Salary is £23,000 to £24,000 with a realistic OTE of £35,000. Commission is uncapped and many members of the team exceed this. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, having grown from 100 to circa 800 employees over the past 6 years, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our values Our approach is to work guided by our mission, vision and values. Find a way, Be committed, Do the right thing, Keep it simple.

If you are looking for a role in a key and highly visible function of a growing business where satisfaction and recognition can be gained from building a team and driving our FTTH / FTTP network builds by direct labour teams, then we would love to have a chat about how your experience to date could translate to future success click apply for full job details

We are looking for a Supplier Operations Manager to manage all aspects of our 3rd party partners / contractors who carry out our customer fibre Installations. As we expand our builds we need to install more and more customers who want to take up our service. To do this we are growing our own direct labour engineering teams however we also have agreements with existing 3rd Party contractors and may click apply for full job details