Global Technology Solutions Ltd

Technical Solution Architect - Integration ITSM Services Salary: £80,000 - £100,000 per annum (Permanent)Location: Hybrid - 3 days per week onsite in Watford Office About the Role We are seeking a skilled Solution Architect to join our Expert Services team. In this role, you'll design and deliver scalable, resilient integration solutions provided as part of a fully managed service model. This is a hands-on position that blends solution architecture, customer engagement, and project management. You'll work directly with enterprise customers to understand their requirements, translate them into robust integration designs, and lead the end-to-end delivery. From planning and stakeholder coordination through to implementation and ongoing optimisation, you'll ensure outcomes are delivered on time and aligned with long-term customer value. If you thrive on solving complex technical challenges, managing delivery with precision, and staying connected across the full solution lifecycle, this role will suit you perfectly. Key Responsibilities Design integration solutions that align with customer goals, ensuring they are scalable, secure, and resilient within a managed service model Own project delivery: define scope, create delivery plans, manage risks, and oversee milestones across internal teams and customer stakeholders Lead configuration and implementation, ensuring integrations are robust and maintainable Manage the full lifecycle of integrations from discovery and design through to go-live and continuous improvement Act as a trusted advisor to customers, fostering long-term relationships and identifying opportunities for enhancement Collaborate cross-functionally with Product, Sales, Marketing, and Engineering teams to ensure seamless project delivery Provide pre-sales support through solution scoping, effort estimation, and technical expertise Stay up to date on integration, automation, and SaaS industry trends to drive innovation in your solutions What We're Looking For Proven experience as a Solution Architect, ideally within ITSM, SaaS, or integration domains Strong track record of managing complex projects involving multiple stakeholders and dependencies Solid understanding of managed service delivery, with a focus on long-term customer success Excellent communication skills, both technical and business-facing A problem-solver and systems thinker, able to design solutions that go beyond point-to-point fixes Comfortable working in a hybrid environment with occasional travel as required UK-based, with the ability to be onsite in Watford two days per week Why Join Us Play a pivotal role in shaping how enterprise integrations are delivered, moving beyond outdated project models to modern managed services Work alongside a global team of experts passionate about transforming IT service delivery Deliver solutions that have a meaningful impact across industries Be part of a culture built on curiosity, growth, inclusivity, and shared success

Service Architect - Advisory Services - Business Consulting & Advisory GTO PermanentRemote £50,000 - £70,000 Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. You'll be part of a collaborative consulting community that blends deep service management expertise with strong business insight-helping clients design services that truly work in the real world. Working across both public and private sector organisations, you'll play a key role in major transformation initiatives. You'll help shape how services are designed, structured, governed, and evolved-ensuring they deliver value from concept through to live operation. This is a service-level architecture role, focused on end-to-end service design and lifecycle thinking-not detailed technical solution design or day-to-day delivery. What You'll Be Doing As a Service Architect, you'll work closely with clients and stakeholders, often embedded within transformation or service redesign programmes. Your focus will be on designing services that are practical, scalable, and sustainable-especially in complex, multi-supplier environments. Key responsibilities include: Understanding client business goals, operating environments, and drivers for change Designing and shaping end-to-end service models (people, process, technology, data, and suppliers) Supporting service transformation and Enterprise Service Management initiatives Aligning with governance frameworks and helping define effective service-level governance Providing assurance across service design, transition, and change to reduce risk Collaborating with architects, programme teams, change functions, and suppliers Contributing to capability growth and mentoring within the service architecture community What We're Looking For We're looking for consultants with strong service thinking and experience in complex environments. You don't need to meet every requirement, but you should demonstrate many of the following: Solid understanding of ITIL service management principles, applied pragmatically Experience designing or assuring services across the full service lifecycle Ability to bring together people, process, technology, data, and suppliers into cohesive services Experience in transformation, service redesign, or multi-supplier environments (e.g. SIAM) Strong stakeholder engagement and communication skills, including senior leadership interaction Ability to provide constructive challenge and assurance Awareness of organisational change, adoption, and behavioural factors Understanding of how automation and AI-enabled capabilities can enhance service performance Additional Requirements Must hold, or be eligible for, National Security Vetting (SC clearance) Ready to Apply? If you're passionate about designing services that deliver real impact-and want to grow your career in a supportive, high-performing consulting environment-we'd love to hear from you.

Sales Executive / BDM - IT Services Location: Reading, Berkshire (Office-based)Type: PermanentSalary: £26,000 - £32,000 basicOTE: +£6,000 per yearStart Date: ASAP An exciting opportunity has arisen with a growing, global organisation specialising in business innovation and business change. If you have experience in Service Management or IT Services and a passion for new business development, this could be the perfect next step in your sales career. The Role As a Business Development Representative (BDR), you'll play a key role within a successful sales team, generating new sales opportunities and building a strong pipeline of qualified leads. You'll be responsible for prospecting, following up on opportunities, and passing high-quality leads to the wider sales team for conversion. This role would suit someone who is motivated, resilient, and thrives on building relationships and exceeding targets. Key Responsibilities Generate new leads through proactive cold calling Follow up on marketing campaigns, engaging and developing prospects Qualify leads and pass opportunities to sales colleagues for conversion Accurately document and track activity within the CRM system (Salesforce) Engage confidently with senior decision-makers, including Directors, VPs and C-suite executives Identify opportunities for new campaigns to increase lead generation Develop a strong understanding of products and services, communicating value clearly to prospects Build and nurture long-term relationships with potential customers Skills & Experience Proven experience as a Business Development Representative or similar role Comfortable prospecting and cold calling into a global market Strong communication, negotiation and business acumen Self-motivated with a track record of meeting or exceeding sales targets High energy, organised, and resilient mindset Background in Service Management or IT Services is desirable Fluent English (spoken and written) Benefits 24 days holiday per year (plus bank holidays) £6,000 OTE per year on top of basic salary Clear career development opportunities within a growing global business Supportive team environment where performance is recognised and rewarded This is a rewarding role where your contribution will make a real impact, offering strong earning potential and long-term career progression.

Sales Executive / BDM - IT Services Location: Reading, Berkshire (Office-based) Type: Permanent Salary: £26,000 £32,000 basic OTE: +£6,000 per year Start Date: ASAP An exciting opportunity has arisen with a growing, global organisation specialising in business innovation and business change click apply for full job details