A leading insurance consulting firm seeks an experienced insurance professional to join their Global Specialty consulting practice. This role involves developing market strategy propositions and driving high-impact projects. Candidates should have experience in strategy consulting, strong communication skills, and a keen interest in innovation. The role offers a competitive benefits package and the opportunity for career growth within a collaborative environment.
Feb 21, 2026
Full time
A leading insurance consulting firm seeks an experienced insurance professional to join their Global Specialty consulting practice. This role involves developing market strategy propositions and driving high-impact projects. Candidates should have experience in strategy consulting, strong communication skills, and a keen interest in innovation. The role offers a competitive benefits package and the opportunity for career growth within a collaborative environment.
A leading global consulting firm in London is looking for a Healthcare Director to provide strategic advice and support to corporate clients on health-related benefits. The role includes leading consultative relationships, managing client teams, and achieving sales targets. Ideal candidates will have deep knowledge of health benefit programmes and strong communication skills. Additional benefits include generous leave, hybrid working options, and comprehensive health coverage.
Feb 21, 2026
Full time
A leading global consulting firm in London is looking for a Healthcare Director to provide strategic advice and support to corporate clients on health-related benefits. The role includes leading consultative relationships, managing client teams, and achieving sales targets. Ideal candidates will have deep knowledge of health benefit programmes and strong communication skills. Additional benefits include generous leave, hybrid working options, and comprehensive health coverage.
Description Great opportunity to join us as a Healthcare Director working out of our London office on a hybrid basis The Health and Benefits GB practice is a specialist centre of excellence in all aspects of health, wellbeing, and protection consulting for corporate clients. With more than 200 consultants and support staff (including 20 qualified medical clinicians) this team supports the design, financing and management of integrated health solutions that are tailored to meet clients' needs. As a Employee Benefits Director - Healthcare, you will provide lead strategic healthcare consulting advice and support to a portfolio of large corporate clients. You will be a lead subject matter expert in all aspects UK domestic medical programmes, as well as the broader spectrum of health related benefits. Working closely with more junior colleagues within the team, you will also play a key role in supporting, engaging, developing, and retaining our key talent, helping colleagues thrive and reach their full potential. Provide lead consultative advice to clients around the financing, design, delivery and ongoing management of their health-related benefit programmes. Understand and demonstrate how models, theories and research relate to client activities and needs Articulate the full range of WTW's H&B consulting solutions and services and ensure these are positioned appropriately to support client needs Lead account teams and projects, ensuring quality standards and deadlines are met at all times Demonstrate deep client relationship management at a senior decision making level Effective management of key carrier and provider relationships Meet chargeable hours and revenue targets from existing clients Achieve sales and new business targets Lead contributor for RfP's and owner of sales campaigns and initiatives Production of Thought Leadership collateral Development of WTW's healthcare consulting proposition Effective Networking across WTW's business Qualifications The Requirements Deep technical knowledge regarding health-related benefit programmes, including private medical insurance as well as other areas such as dental, travel, health cash plans, personal accident and Employee Assistance Programmes An understanding and appreciation of broader employee health, risk and wellbeing issues, A consultative style and approach Well organised and detail oriented (being able to both plan and communicate efficiently). Support and lead a culture of inclusivity within the team and colleagues, embedding I&D considerations into daily activities. Strong written and verbal communication skills Presentation skills Flexibility and proven ability to diagnose and resolve issues, strong client service orientation Ability to work both independently and on client teams and enjoy a fast-paced environment Excellent Microsoft Office skills, particularly in Word, PowerPoint and Excel What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please
Feb 21, 2026
Full time
Description Great opportunity to join us as a Healthcare Director working out of our London office on a hybrid basis The Health and Benefits GB practice is a specialist centre of excellence in all aspects of health, wellbeing, and protection consulting for corporate clients. With more than 200 consultants and support staff (including 20 qualified medical clinicians) this team supports the design, financing and management of integrated health solutions that are tailored to meet clients' needs. As a Employee Benefits Director - Healthcare, you will provide lead strategic healthcare consulting advice and support to a portfolio of large corporate clients. You will be a lead subject matter expert in all aspects UK domestic medical programmes, as well as the broader spectrum of health related benefits. Working closely with more junior colleagues within the team, you will also play a key role in supporting, engaging, developing, and retaining our key talent, helping colleagues thrive and reach their full potential. Provide lead consultative advice to clients around the financing, design, delivery and ongoing management of their health-related benefit programmes. Understand and demonstrate how models, theories and research relate to client activities and needs Articulate the full range of WTW's H&B consulting solutions and services and ensure these are positioned appropriately to support client needs Lead account teams and projects, ensuring quality standards and deadlines are met at all times Demonstrate deep client relationship management at a senior decision making level Effective management of key carrier and provider relationships Meet chargeable hours and revenue targets from existing clients Achieve sales and new business targets Lead contributor for RfP's and owner of sales campaigns and initiatives Production of Thought Leadership collateral Development of WTW's healthcare consulting proposition Effective Networking across WTW's business Qualifications The Requirements Deep technical knowledge regarding health-related benefit programmes, including private medical insurance as well as other areas such as dental, travel, health cash plans, personal accident and Employee Assistance Programmes An understanding and appreciation of broader employee health, risk and wellbeing issues, A consultative style and approach Well organised and detail oriented (being able to both plan and communicate efficiently). Support and lead a culture of inclusivity within the team and colleagues, embedding I&D considerations into daily activities. Strong written and verbal communication skills Presentation skills Flexibility and proven ability to diagnose and resolve issues, strong client service orientation Ability to work both independently and on client teams and enjoy a fast-paced environment Excellent Microsoft Office skills, particularly in Word, PowerPoint and Excel What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please
Description The Role We're looking for an experienced insurance professional to join our Global Specialty consulting practice within the Insurance Consulting and Technology (ICT) business and drive the development of our Market Strategy consulting proposition. This is a unique opportunity to help shape our future, contribute to market leading propositions, and support the delivery of high impact projects for some of the world's leading insurers. You will operate at the intersection of strategy advisory, proposition development, and high impact client delivery, supporting engagements with some of the world's leading insurers. This is a unique opportunity to influence market thinking, build differentiated strategy offerings, and work with a global team focused on innovation, insight, and exceptional standards of delivery. Client Engagement Build a recognised market profile as a representative of WTW's Global Specialty market strategy consulting and other technical solutions. Develop trusted relationships with client stakeholders through clear communication, strong execution, and commercial awareness. Work across a broad portfolio of strategic assignments to deepen your market, analytical, and client advisory capabilities. Identify key insights and communicate findings in a compelling and structured way to senior client leaders. Collaborate across practices and regions to deliver integrated, strategy led solutions to clients' wider business challenges. Champion WTW's professional standards in both analysis and client interactions. Leverage your professional network to support business growth and introduce clients to WTW's services and propositions. Proposition & Thought Leadership Development Develop and enhance WTW's Global Specialty strategy propositions using our intellectual capital, analytical tools, and global expertise. Lead or contribute to the development of thought leadership, including articles, presentations, and other market facing content. Build a public profile in a chosen area of specialty, representing WTW at industry forums and events where appropriate. Project Delivery & Commercial Leadership Scope, design, and present proposals that clearly articulate the strategic and commercial value of Global Specialty's capabilities. Break down complex client challenges into clear workstreams, using structured issue framing, hypothesis development, and analytics. Lead cross functional teams on market strategy, portfolio strategy, and commercial advisory engagements alongside Directors and MDs. Deliver end to end problem solving, from initial definition to actionable strategic recommendations. Contribute to business performance through high-quality delivery, billable project work, and intellectual capital creation. People Leadership & Collaboration Build strong internal relationships and work effectively across multi-disciplinary teams. Coach team members throughout project lifecycles, helping them develop skills and deliver impactful outcomes. Serve as a mentor to junior colleagues, providing guidance on Global Specialty insurance markets, systems, processes, and methodologies. Qualifications What You'll Bring: We recognise that great candidates can come from diverse backgrounds. You're likely to be successful in this role if you bring: Experience in strategy consulting, insurance strategy, or a similarly analytical and strategic environment. Strong communication skills with the ability to translate complex topics into clear insights for senior stakeholders. Commercial thinking, curiosity, and a desire to drive innovation. The ability to work collaboratively in a global, cross functional environment. An interest in developing propositions, leading projects, and contributing to thought leadership. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle to work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please
Feb 20, 2026
Full time
Description The Role We're looking for an experienced insurance professional to join our Global Specialty consulting practice within the Insurance Consulting and Technology (ICT) business and drive the development of our Market Strategy consulting proposition. This is a unique opportunity to help shape our future, contribute to market leading propositions, and support the delivery of high impact projects for some of the world's leading insurers. You will operate at the intersection of strategy advisory, proposition development, and high impact client delivery, supporting engagements with some of the world's leading insurers. This is a unique opportunity to influence market thinking, build differentiated strategy offerings, and work with a global team focused on innovation, insight, and exceptional standards of delivery. Client Engagement Build a recognised market profile as a representative of WTW's Global Specialty market strategy consulting and other technical solutions. Develop trusted relationships with client stakeholders through clear communication, strong execution, and commercial awareness. Work across a broad portfolio of strategic assignments to deepen your market, analytical, and client advisory capabilities. Identify key insights and communicate findings in a compelling and structured way to senior client leaders. Collaborate across practices and regions to deliver integrated, strategy led solutions to clients' wider business challenges. Champion WTW's professional standards in both analysis and client interactions. Leverage your professional network to support business growth and introduce clients to WTW's services and propositions. Proposition & Thought Leadership Development Develop and enhance WTW's Global Specialty strategy propositions using our intellectual capital, analytical tools, and global expertise. Lead or contribute to the development of thought leadership, including articles, presentations, and other market facing content. Build a public profile in a chosen area of specialty, representing WTW at industry forums and events where appropriate. Project Delivery & Commercial Leadership Scope, design, and present proposals that clearly articulate the strategic and commercial value of Global Specialty's capabilities. Break down complex client challenges into clear workstreams, using structured issue framing, hypothesis development, and analytics. Lead cross functional teams on market strategy, portfolio strategy, and commercial advisory engagements alongside Directors and MDs. Deliver end to end problem solving, from initial definition to actionable strategic recommendations. Contribute to business performance through high-quality delivery, billable project work, and intellectual capital creation. People Leadership & Collaboration Build strong internal relationships and work effectively across multi-disciplinary teams. Coach team members throughout project lifecycles, helping them develop skills and deliver impactful outcomes. Serve as a mentor to junior colleagues, providing guidance on Global Specialty insurance markets, systems, processes, and methodologies. Qualifications What You'll Bring: We recognise that great candidates can come from diverse backgrounds. You're likely to be successful in this role if you bring: Experience in strategy consulting, insurance strategy, or a similarly analytical and strategic environment. Strong communication skills with the ability to translate complex topics into clear insights for senior stakeholders. Commercial thinking, curiosity, and a desire to drive innovation. The ability to work collaboratively in a global, cross functional environment. An interest in developing propositions, leading projects, and contributing to thought leadership. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle to work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please
Description We are seeking an experienced Cargo Insurance Broker to manage client accounts, structure and place tailored insurance solutions, and build strong relationships with UK and international markets. The ideal candidate will have a proven background in Cargo broking or underwriting, strong technical and negotiation skills, and a client-focused approach. The Role Responsible for all aspects of handling and broking Cargo accounts Ability to understand a client or prospect's business, coverage requirements and key issues Ability to manage relationships and negotiate placement with the relevant (re)insurance markets Prepare client / prospect and market presentations and documentation Determine appropriate solutions, structuring and pricing Identify appropriate markets and determine placing strategy Create and grow relationships with underwriters in UK and international markets Experience in pricing and designing conceptual programmes Assist with the department's sales processes and the development of new business Ensure ongoing compliance with wtw guidelines and procedures Ensure good relationships and communication with other wtw associates Understand and use relevant wtw systems Provides the highest level of customer service to existing and new clients, maintaining profitable revenue and supporting the sales process for upselling and cross selling. Qualifications What you'll bring Preferably ACII qualified or equivalent industry experience A proven track record in Cargo Insurance Broking or Underwriting Good communication, negotiation and interpersonal skills Excellent technical skills Ability to assimilate and apply large volumes of information rapidly Negotiation skills coupled with the ability to be flexible and innovative Ability to work both independently and as part of a wider team Able to priorities, manage deadlines and work under pressure Comfortable explaining complex concepts and making recommendations to clients/client servicing teams Ability to adapt personal style to work effectively with a wide range of clients, colleagues and underwriters Must be prepared to work with integrity and openness, complying at all times with FCA and WTW requirements. Good IT skills with excellent Word and Excel usage capability What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please
Feb 15, 2026
Full time
Description We are seeking an experienced Cargo Insurance Broker to manage client accounts, structure and place tailored insurance solutions, and build strong relationships with UK and international markets. The ideal candidate will have a proven background in Cargo broking or underwriting, strong technical and negotiation skills, and a client-focused approach. The Role Responsible for all aspects of handling and broking Cargo accounts Ability to understand a client or prospect's business, coverage requirements and key issues Ability to manage relationships and negotiate placement with the relevant (re)insurance markets Prepare client / prospect and market presentations and documentation Determine appropriate solutions, structuring and pricing Identify appropriate markets and determine placing strategy Create and grow relationships with underwriters in UK and international markets Experience in pricing and designing conceptual programmes Assist with the department's sales processes and the development of new business Ensure ongoing compliance with wtw guidelines and procedures Ensure good relationships and communication with other wtw associates Understand and use relevant wtw systems Provides the highest level of customer service to existing and new clients, maintaining profitable revenue and supporting the sales process for upselling and cross selling. Qualifications What you'll bring Preferably ACII qualified or equivalent industry experience A proven track record in Cargo Insurance Broking or Underwriting Good communication, negotiation and interpersonal skills Excellent technical skills Ability to assimilate and apply large volumes of information rapidly Negotiation skills coupled with the ability to be flexible and innovative Ability to work both independently and as part of a wider team Able to priorities, manage deadlines and work under pressure Comfortable explaining complex concepts and making recommendations to clients/client servicing teams Ability to adapt personal style to work effectively with a wide range of clients, colleagues and underwriters Must be prepared to work with integrity and openness, complying at all times with FCA and WTW requirements. Good IT skills with excellent Word and Excel usage capability What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please
A prominent global consulting firm seeks a Technical Product Manager in Reigate to drive the development of InsurTech solutions. This role involves defining and prioritizing user stories, collaborating with engineers and stakeholders, and ensuring a well-maintained product backlog. Ideal candidates have proven experience in SaaS environments and a strong understanding of Agile practices. You will thrive in a dynamic team, focused on delivering high-quality products and improving team processes through collaboration and communication.
Feb 12, 2026
Full time
A prominent global consulting firm seeks a Technical Product Manager in Reigate to drive the development of InsurTech solutions. This role involves defining and prioritizing user stories, collaborating with engineers and stakeholders, and ensuring a well-maintained product backlog. Ideal candidates have proven experience in SaaS environments and a strong understanding of Agile practices. You will thrive in a dynamic team, focused on delivering high-quality products and improving team processes through collaboration and communication.
A leading global consultancy in Greater London is seeking a Senior Associate to manage consulting projects focused on enhancing compensation and HR solutions. Responsibilities include overseeing analysts, developing client relationships, and ensuring project quality. Ideal candidates will have an undergraduate degree, compensation experience, and outstanding project management skills. This position offers significant career growth opportunities along with a comprehensive benefits package including healthcare, pension contributions, and hybrid work options.
Feb 09, 2026
Full time
A leading global consultancy in Greater London is seeking a Senior Associate to manage consulting projects focused on enhancing compensation and HR solutions. Responsibilities include overseeing analysts, developing client relationships, and ensuring project quality. Ideal candidates will have an undergraduate degree, compensation experience, and outstanding project management skills. This position offers significant career growth opportunities along with a comprehensive benefits package including healthcare, pension contributions, and hybrid work options.
A leading global advisory firm in Redhill is seeking a MasterTrust Pensions Quality Assurance Manager. You will be instrumental in overseeing quality assurance across the LifeSight service, driving improvements to deliver optimal member outcomes. Ideal candidates should have extensive experience dealing with DC pension schemes, strong technical knowledge, and excellent communication skills. This role offers flexible hybrid working, competitive benefits including matched pension contributions, private healthcare, and a focus on professional growth.
Feb 09, 2026
Full time
A leading global advisory firm in Redhill is seeking a MasterTrust Pensions Quality Assurance Manager. You will be instrumental in overseeing quality assurance across the LifeSight service, driving improvements to deliver optimal member outcomes. Ideal candidates should have extensive experience dealing with DC pension schemes, strong technical knowledge, and excellent communication skills. This role offers flexible hybrid working, competitive benefits including matched pension contributions, private healthcare, and a focus on professional growth.
Description Join us as a MasterTrust Pensions Quality Assurance Manager within our Outsourcing line of business based out of our office in Redhill working hybrid. LifeSight is WTW's Defined Contribution (DC) MasterTrust with administration undertaken by WTW's dedicated trust-based business. LifeSight currently has a membership of over 400k with an AUM of c.£25bn. You will work closely with the Operational Excellence Manager and will be majorly responsible for Quality Assurance across LifeSight. This will involve embedding behaviours and procedures within the Customer Care teams that deliver the best outcomes for LifeSight members and include overseeing the production of a monthly quality audit and report, identifying errors and process failures and then working with the LifeSight Technical & Quality Centre to drive change and improve the quality of service provided to members. Quality Assurance framework and approach Publication of Quality reports on a half yearly and ad-hoc basis Lead and develop the Quality Assurance framework, approach and team, manage the quality assurance framework across the Customer Care teams (UK & Offshore), identifying themes, coaching areas, training needs and identifying best practices. Ensure the design and operational activity of the QA team is continuously capable of providing an effective quality service to the organisation. Ensure there is appropriate governance of all Quality Improvement activities and representation of LifeSight at OGB internal quality forums and root cause analysis meetings Work with Client Managers and Administration Managers where required to showcase Quality Assurance best practices and performance across LifeSight Quality Assurance management Provide effective guidance and support to administration and service centre leads on quality and customer service matters. Recommend changes to improve quality assurance and enhance customer experience, using detailed analysis. Drive improvements in business processes and ensure optimal resource utilisation and audit compliant administrative process and strategy Identifying potential sources of errors and/or process failures, suggest improvements and identify technological enhancements to improve process efficiency and effectiveness Develop improved workflows and procedure guides (eliminating wasted time and reducing failed demand) in conjunction with Operational Excellence Manager to improve the quality of work delivered on the LifeSight team Employ principles and techniques as defined in the quality audit criteria, and develop and implement quality assurance standards, processes, and controls Coordination of call and case quality audits and remediation plans in partnership with Training manager and following up when mistakes are found during internal audit process Work closely with Governance Manager to pro-actively record any new issues or risks identified through case and call audits to ensure suitable controls are in place Utilise sound decision-making skills to support the prioritisation of improvement initiatives (in a commercial environment) and identify training requirements for the LifeSight team relating to quality Review feedback from IDRP complaints and ensure appropriate audit and/or process review conducted with resulting recommendations developed and implemented People Management and Reporting Produce monthly Quality Audit and Report covering a sample of calls and transactions completed on the LifeSight team Work alongside our offshore team who are responsible for Quality Assurance, maintaining positive communication, motivating and coaching all team members and Line management for the Quality Assurance Senior Administrator Qualifications What you'll bring Experience of dealing with DC occupational pension schemes or a Master Trust Detailed understanding of requirements regarding Quality Assurance strategy and processes Strong pension technical knowledge Clear and effective communication skills - verbal and written Experience of collaborative stakeholder management, specifically at customer facing and senior management levels Strong influencing, negotiation and relationship building skills Excellent organisational skills, able to prioritise key tasks and focus on delivering them Emphasis on attention to detail and accuracy Flexible approach and positive attitude and communication style What We Offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email OGB2
Feb 09, 2026
Full time
Description Join us as a MasterTrust Pensions Quality Assurance Manager within our Outsourcing line of business based out of our office in Redhill working hybrid. LifeSight is WTW's Defined Contribution (DC) MasterTrust with administration undertaken by WTW's dedicated trust-based business. LifeSight currently has a membership of over 400k with an AUM of c.£25bn. You will work closely with the Operational Excellence Manager and will be majorly responsible for Quality Assurance across LifeSight. This will involve embedding behaviours and procedures within the Customer Care teams that deliver the best outcomes for LifeSight members and include overseeing the production of a monthly quality audit and report, identifying errors and process failures and then working with the LifeSight Technical & Quality Centre to drive change and improve the quality of service provided to members. Quality Assurance framework and approach Publication of Quality reports on a half yearly and ad-hoc basis Lead and develop the Quality Assurance framework, approach and team, manage the quality assurance framework across the Customer Care teams (UK & Offshore), identifying themes, coaching areas, training needs and identifying best practices. Ensure the design and operational activity of the QA team is continuously capable of providing an effective quality service to the organisation. Ensure there is appropriate governance of all Quality Improvement activities and representation of LifeSight at OGB internal quality forums and root cause analysis meetings Work with Client Managers and Administration Managers where required to showcase Quality Assurance best practices and performance across LifeSight Quality Assurance management Provide effective guidance and support to administration and service centre leads on quality and customer service matters. Recommend changes to improve quality assurance and enhance customer experience, using detailed analysis. Drive improvements in business processes and ensure optimal resource utilisation and audit compliant administrative process and strategy Identifying potential sources of errors and/or process failures, suggest improvements and identify technological enhancements to improve process efficiency and effectiveness Develop improved workflows and procedure guides (eliminating wasted time and reducing failed demand) in conjunction with Operational Excellence Manager to improve the quality of work delivered on the LifeSight team Employ principles and techniques as defined in the quality audit criteria, and develop and implement quality assurance standards, processes, and controls Coordination of call and case quality audits and remediation plans in partnership with Training manager and following up when mistakes are found during internal audit process Work closely with Governance Manager to pro-actively record any new issues or risks identified through case and call audits to ensure suitable controls are in place Utilise sound decision-making skills to support the prioritisation of improvement initiatives (in a commercial environment) and identify training requirements for the LifeSight team relating to quality Review feedback from IDRP complaints and ensure appropriate audit and/or process review conducted with resulting recommendations developed and implemented People Management and Reporting Produce monthly Quality Audit and Report covering a sample of calls and transactions completed on the LifeSight team Work alongside our offshore team who are responsible for Quality Assurance, maintaining positive communication, motivating and coaching all team members and Line management for the Quality Assurance Senior Administrator Qualifications What you'll bring Experience of dealing with DC occupational pension schemes or a Master Trust Detailed understanding of requirements regarding Quality Assurance strategy and processes Strong pension technical knowledge Clear and effective communication skills - verbal and written Experience of collaborative stakeholder management, specifically at customer facing and senior management levels Strong influencing, negotiation and relationship building skills Excellent organisational skills, able to prioritise key tasks and focus on delivering them Emphasis on attention to detail and accuracy Flexible approach and positive attitude and communication style What We Offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email OGB2
Description We are seeking an experienced Cargo Insurance Broker to manage client accounts, structure and place tailored insurance solutions, and build strong relationships with UK and international markets. The ideal candidate will have a proven background in Cargo broking or underwriting, strong technical and negotiation skills, and a client-focused approach. The Role Responsible for all aspects of handling and broking Cargo accounts Ability to understand a client or prospect's business, coverage requirements and key issues Ability to manage relationships and negotiate placement with the relevant (re)insurance markets Prepare client / prospect and market presentations and documentation Determine appropriate solutions, structuring and pricing Identify appropriate markets and determine placing strategy Create and grow relationships with underwriters in UK and international markets Experience in pricing and designing conceptual programmes Assist with the department's sales processes and the development of new business Ensure ongoing compliance with wtw guidelines and procedures Ensure good relationships and communication with other wtw associates Understand and use relevant wtw systems Provides the highest level of customer service to existing and new clients, maintaining profitable revenue and supporting the sales process for upselling and cross selling. Qualifications What you'll bring Preferably ACII qualified or equivalent industry experience A proven track record in Cargo Insurance Broking or Underwriting Good communication, negotiation and interpersonal skills Excellent technical skills Ability to assimilate and apply large volumes of information rapidly Negotiation skills coupled with the ability to be flexible and innovative Ability to work both independently and as part of a wider team Able to priorities, manage deadlines and work under pressure Comfortable explaining complex concepts and making recommendations to clients/client servicing teams Ability to adapt personal style to work effectively with a wide range of clients, colleagues and underwriters Must be prepared to work with integrity and openness, complying at all times with FCA and WTW requirements. Good IT skills with excellent Word and Excel usage capability What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please
Feb 06, 2026
Full time
Description We are seeking an experienced Cargo Insurance Broker to manage client accounts, structure and place tailored insurance solutions, and build strong relationships with UK and international markets. The ideal candidate will have a proven background in Cargo broking or underwriting, strong technical and negotiation skills, and a client-focused approach. The Role Responsible for all aspects of handling and broking Cargo accounts Ability to understand a client or prospect's business, coverage requirements and key issues Ability to manage relationships and negotiate placement with the relevant (re)insurance markets Prepare client / prospect and market presentations and documentation Determine appropriate solutions, structuring and pricing Identify appropriate markets and determine placing strategy Create and grow relationships with underwriters in UK and international markets Experience in pricing and designing conceptual programmes Assist with the department's sales processes and the development of new business Ensure ongoing compliance with wtw guidelines and procedures Ensure good relationships and communication with other wtw associates Understand and use relevant wtw systems Provides the highest level of customer service to existing and new clients, maintaining profitable revenue and supporting the sales process for upselling and cross selling. Qualifications What you'll bring Preferably ACII qualified or equivalent industry experience A proven track record in Cargo Insurance Broking or Underwriting Good communication, negotiation and interpersonal skills Excellent technical skills Ability to assimilate and apply large volumes of information rapidly Negotiation skills coupled with the ability to be flexible and innovative Ability to work both independently and as part of a wider team Able to priorities, manage deadlines and work under pressure Comfortable explaining complex concepts and making recommendations to clients/client servicing teams Ability to adapt personal style to work effectively with a wide range of clients, colleagues and underwriters Must be prepared to work with integrity and openness, complying at all times with FCA and WTW requirements. Good IT skills with excellent Word and Excel usage capability What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please
