DBCharles Recruitment Limited

DB Charles Recruitment are working with a client steeped in history within the luxury retail sector that are looking to hire a permanent Store Manager to join the business and work in one of their stores based in central Telford. The business currently have over 20+ stores doted around the UK with some exciting new store plans expected in the future. As a retailer, the business are very much aware that you can have an excellent product but without the right people and customer service levels you have very little and thus the business seek to hire the best candidates and do all they can to to provide an enticing and progressive career path. The role is a permanent position for a Store Manager to be based from their site in the heart of central Telford and the person will be tasked with the effective smooth running of the store, driving the team performance and store turnover but always ensuring exceptional levels of customer service are adhered to. Day to day duties and aspects of the role will include: Effective and smooth running of the branch providing a level of customer service that exceeds expectations. Ensuring the team are performing to the best of their ability, working towards sales targets and aiding them in their knowledge of the collections and brands on display Upholding fantastic store visual standards Building and maintaining relationships with customers Maximising sales opportunities Recruit, retain and develop staff to enhance the values of the brand and contribute to the long term success of the business Be confident to make accurate daily commercial decisions Work towards and drive the team to hit all KPI's & targets Daily walkthroughs to identify opportunities to increase sales Ensure the team are deployed effectively Be aware of upselling and cross selling opportunities Drive & motivate the team to increase performance Promoting training and development Driving productivity DB Charles have spoken at length with the client on the various skill sets and backgrounds they seek in order to hire, including a number of the below: A strong retail background in either store management or someone with the experience ready to step up into this type of position A preferable retail background working within a luxury or premium environment A consultative retail background. Experienced in 1-2-1 retail selling Experienced in managing KPIs and budgets to effectively run and improve store performance Track record of driving sales and performance A demonstrable background in managing a team Someone sales driven however with the ability to combine this with outstanding service level skills An understanding of the moment and emotion that goes with customers buying high end luxury goods. KPI & target driven Ability to deliver training and development Excels in handling management situations Able to commit to a role in Telford requiring weekend retail working The client can offer a salary of £31,000 per annum with some other additional benefits such as: x40 hour working week x6 weeks holiday allowance Monthly & annual commission potential Training & development Staff discounts Many others If interested we would love you to apply and begin speaking with us further about the role.

DB Charles Recruitment are working with a client whom they hold a great relationship with and they are looking to hire a new permanent Support Analyst to join the growing business based in Lincoln. The business are currently in an excellent position with a number of high performing teams and they hope to attract a candidate excited by the prospect of working with their business. The role is a permanent position for a Support Analyst focussing on Application & Software Support to be based from their site in Lincoln, with hybrid working capability on offer. The role is predominantly to aid and support the businesses customers, promoting an excellent level of customer support service. Day to day duties will include: Training on IT systems and specific applications so to be able deliver end user support Taking & recording customer queries onto the support database ticketing system Providing support and resolutions to a variety of application & software queries Diarising and returning customers phone calls Actioning fault responses in line with the company procedures and agreed to contracts Reporting any major faults or bugs to the System Development Team using the correct reporting tools. SQL updates Working closely with the Support Manager Liaising with a number of different internal teams DB Charles have spoken at length with the client on the various skill sets and backgrounds they seek in order to hire, including a number of the below: Preferable background from customer service or a telephone based role Will consider recent graduates with an interest in IT & systems however not essential A background in application or software support would be highly advantageous however not necessary Experience in delivering excellent customer service via phone, email & face to face Interest towards IT Strong communication skills Working knowledge of basic IT systems Knowledge of Microsoft SQL server advantageous however not essential Ability to commit to a permanent role based in Lincoln, with hybrid working in place (2 days per week in the office) The client is offering a salary of £27,500 per annum and the role will be working Monday to Friday with different shift patterns on offer, varying from 8:00am to 4:45pm, 8:30am to 5:15pm or 9:15am to 6:00pm. The role amounts to a 38 - 39 hour week. If interested we would love you to apply.

A business based in Rugby have joined forces with DB Charles Recruitment to identify and hire a new Communications Officer to join the ranks. The role is full time permanent and will be hybrid (2 days home / 3 days office). For this position, the hired individual will sit amongst the marketing and ecommerce team, reporting into a senior team member, where the main focus of the role will be to create new, engaging and on trend communications across the businesses various channels internally and amongst its members & clients it services. Key day to day duties for the role will include: Creating & distributing new content, varying in press releases, newsletters, website updates, promotions, events, social media etc Creating comms across digital, social, print and email Storytelling Campaign creation Working closely with other members of the marketing team Managing 3rd party relationships with stakeholders, media partners etc Event support Monitor, analyse and utilise data and results Plus many more For this position, the client would like candidates to have a number of the below experiences and skills: Previous experience within a similar role (communications, social media, content etc) If someone holds a supporting educational background towards marketing would be advantageous. Such as a degree holder in subjects like Marketing, English, PR etc Strong MS Office skills Experienced in Adobe packages Previous experience managing social media platforms Fantastic writing skills Highly creative The hired person must be able to commit to a hybrid position, requiring someone in the office in Rugby for x3 days a week (preferably Tuesday, Wednesday & Thursday) This hybrid role will be working Monday to Friday, 9am to 5pm, x3 days a week in the office and the business for the right hire, can offer a salary dependent of experience between £30,000 to £35,000 per annum. Please apply for the position if this role looks like the next great step in your career.

DB Charles Recruitment are working with a beautifully successful luxury retailer looking to hire a permanent Store Manager to join the business and work in one of their stores based in Salisbury. The business have a well established reputation across the UK and proudly represent some fantastic names and brands. This position is a permanent role and will report directly into senior leadership. They will be managing a team of 7 / 8 people, including an assistant manager and supervisor. Overall, the person will be tasked with the effective smooth running of the store, driving the team performance and store turnover but always ensuring exceptional levels of customer service are adhered to. Day to day duties and aspects of the role will include: Day to day and long term effective store management People & team management Managing through personal actions. Demonstrating to the team how things should be done. Working towards store sales targets Upholding fantastic store visual standards Building and maintaining relationships with customers Maximising sales opportunities Work towards and drive the team to hit all KPI's & targets Daily walkthroughs to identify opportunities to increase sales Ensure the team are deployed effectively Be aware of upselling and cross selling opportunities Drive & motivate the team to increase performance Promoting training and development Driving productivity DB Charles have had a thorough brief from the business on what they are seeking from a candidate, which will include a number of the below: A strong retail background in store management or someone looking for the step up from Assistant Manager A retail background working within a luxury or premium environment, such as Jewellery, Watches & high cost brands A consultative retail background Experienced in 1-2-1 retail selling Experienced in managing KPIs and budgets to effectively run and improve store performance Track record of driving sales and performance A demonstrable background in managing a team Someone sales driven however with the ability to combine this with outstanding service level skills Excels in handling management situations Someone happy to commit to weekend retail working where required The client can offer a competitive annual salary, plus additional bonus scheme. This information will be discussed and disclosed directly with candidates when applying. If interested we would love you to apply and begin speaking with us further about the role.

The role will be office based and split between two locations in Henley-on-Thames and Chelmsford in Essex. The hired candidate will spend some of the week at the businesses head office in Henley and then the remaining part of the week client side in Chelmsford. This permanent Business Analyst role will require someone with strong skills in documenting change requests / specifications from the customer, via the internal development team and back again. This person will need to have excellent communication skills for handling both technical and non-technical personnel. Key day to day duties for the role will be: Documenting change requests / specifications Account management Dealing with development teams to make sure the customers requirements are met Solution creation Working in JIRA Providing client training Running reports Testing changes The business is seeking candidates with the following demonstrable experience: Holds a background working as a Business Analyst / Reporting Analyst / Technical Support or a position involving creating & documenting change requests / specifications A background working within an IT business Technical support knowledge would be advantageous Able to demonstrate previous experience documenting change requests / specifications Must have strong experience working with JIRA Excellent communication skills, highly presentable and comfortable in a client facing role where required Able to communicate effectively with technical & non-technical personnel Ability to commit to a permanent role office based splitting the week between locations of Henley-on-Thames and Chelmsford The role is a Monday to Friday position with hours of 8:30am to 5:00pm and the business are ideally seeking to pay a salary of between £40,000 to £55,000 per annum and other aspects to note: x21 days holiday + bank holidays After each year of service, gaining x1 more days holiday up to a maximum of x25 days holiday Pension scheme Healthcare scheme If this role sounds a great fit for you, please apply and we look forward to speaking with you soon.

Based in Henley-on-Thames, DB Charles Recruitment are working with a top business aiding them in finding a candidate for a senior appointment in the business as the new Commercial Director. The business are predominantly established as IT solutions providers however the group portfolio involves work in other interesting areas. The business has been established for over 10+ years and in this time has seen great growth in turnover. As Commercial Director you will have broad responsibilities, strategising and implementing new revenue business growth, PnL responsibility, marketing, people management and the role will require someone to be very hands on in the executive of bringing in and closing new deals plus actively involved in winning new bids & tenders. Day to day duties will include: Manage and take charge of commercial responsibilities Manage people and teams across sales, marketing, partnerships and pricing People management New revenue growth Costing & forecasting duties Reporting Strategy Identify and grow new accounts Act as a senior leader in the business Improve commercial and operational processes Aid in managing & recruiting new staff members Plus much more The business is seeking candidates with the following demonstrable experience: Must have had previous experience as a Commercial Director or held a senior position encompassing the responsibilities listed above The hired candidate will need to have an industry background within IT, SaaS, Transformation or Software Must have experience of working on bids & tenders Strong people management background Strong sales background with an ability to grow revenue / client base individually and via team leadership Fantastic communication skills People leader Strategic & adaptable Able to communicate effectively with technical & non-technical personnel Ability to commit to permanent role office based in Henley-on-Thames The role is a Monday to Friday position with hours of 8:30am to 5:00pm and the business are ideally seeking to pay a salary of between £80,000 to £100,000 per annum, experience dependent. Worth noting, the role will also come with a very motivating additional bonus incentive. Other aspects to note: Bonus potential Pension scheme Private healthcare scheme Company car or car allowance schemes Superb onsite facilities, including gym & restaurants If this role sounds a great fit for you, please apply and we look forward to speaking with you so