Vision Personnel Limited

The Role: An exciting opportunity has arisen for a permanent, full-time Customer Service Operative with multi-trade skills. Working closely with a Customer Service Team, you will provide excellent customer service and resolutions to issues, completing repairs and defects that are common in new-build homes to the highest standard. You will be responsible for rectifying defects reported by purchasers, which can include: Carpentry Plumbing Tiling Decorating Making good Mastic application General maintenance Requirements: Proven experience working for a residential house builder or in a multi-trade skilled role Package: Bonus scheme Company van Life assurance 25 days annual leave plus bank holidays Competitive contributory pension scheme

Role overview: This is a reactive maintenance role that involves being on call. Our client has contracts with Hotels, Restaurants, Schools and Pubs. The location of works are within the Southeast, inside and outside London, including the home counties. Requirements: Driver's license 24-hour on-call rota, 1/2 in 5 days Maintenance and commercial background 5 years experience Catering ticket (CP42) (desirable) Commercial Gas ticket G3 Certified Plant room experience Plumbing experience Duties: PPM's Reactive call outs Remedials Maintenance role Hardly any installations Willingness to travel All commercial contracts, hardly any installations Minor plumbing works Package: Company Van Fuel card Mobile phone 30 days holiday (inclusive of bank holiday) Time and a half for OOH (out-of-hours) work Expenses paid for Anything over 45 hours is paid at 1.5 times the regular rate 50 weekly paid retainer Pension Entry to company shares If you are interested in the role and meet the criteria, contact Luca directly on (phone number removed)

Job Description: Our client is an established construction and property services contractor operating across England and Wales. Founded in 2002, they deliver a broad range of services including new build, refurbishment, roofing, and planned and reactive maintenance across the public and private sectors, serving clients in retail, commercial, education, health and government. With offices in Essex and Central London, they are well regarded for their quality of finish, attention to detail and customer service. Role Overview: This is an office-based Plumbing Manager role with site visits as required. You will be responsible for overseeing the delivery of plumbing works across reactive and planned maintenance contracts, primarily within the social housing sector. You will manage operatives and subcontractors, ensure works are delivered in line with Schedule of Rates (SOR), and act as the key point of contact between clients and site teams. Key Responsibilities: Managing and overseeing the delivery of reactive and planned plumbing works across social housing contracts Pricing and managing works in line with Schedule of Rates (SOR) Coordinating and supervising plumbing operatives and subcontractors Ensuring works are completed on time, within budget and to the required standard Maintaining strong client relationships and acting as the key point of contact Monitoring contract performance and reporting to senior management Ensuring compliance with health & safety legislation and company procedures Supporting the business in identifying and managing additional works and variations Requirements: Proven experience in a plumbing management or supervisory role Strong background in social housing maintenance Working knowledge of Schedule of Rates (SOR) Experience managing reactive maintenance programmes Full UK driving licence Strong communication and organisational skills Package: Salary: £50,000 £60,000 per annum (DOE) Car allowance or company van provided Office-based with site visits as required Company pension scheme 28 days annual leave (including bank holidays)