CHRISTY MEDIA SOLUTIONS

Salary type: Salary type: Annual Salary from: Salary to: Location: Location: London, UK Job published: Job published: 31/05/2025 Job ID: Job ID: 43469 Job Description We have an exciting opportunity for an experienced Head of Technical Operations (TOC)to drive innovation, operational excellence, and continuous improvement in the delivery of premium live broadcast services. About the Role As Head of TOC, you will: Lead, mentor, and develop a high-performing team of Network Engineers, fostering collaboration, continuous learning, and customer focus. Oversee day-to-day operations, ensuring 24/7 monitoring, support, and maintenance of network and video services. Develop staffing models, training programmes, and performance management processes to ensure the team has the necessary skills and resources. Manage the entire employee lifecycle, including recruitment, onboarding, and ongoing development. Ensure flawless execution of live transmissions and champion a culture of exceeding client expectations through adherence to and improvement of Service Level Agreements (SLAs). Drive proactive issue identification and resolution, and develop Key Performance Indicators to improve performance. Serve as a senior escalation point for complex network and service issues, leading troubleshooting and ensuring timely resolution. Oversee incident logging, analysis, reporting, and corrective actions, as well as disaster recovery planning. Maintain hands-on technical involvement, participating in complex troubleshooting, system architecture discussions, and technology evaluations. Continuously review, refine, and document workflows and processes to maximise efficiency and enhance customer experience. Contribute to the long-term technical strategy, evaluate and implement new technologies, and oversee their integration. Collaborate with external vendors and partners to ensure high-quality service delivery. Utilise and develop monitoring systems (e.g., Zabbix, Grafana, Prometheus) and oversee client reporting systems. Skills and Qualifications 5-7+ years' experience in a technical leadership role within a 24/7 broadcast, network operations centre (NOC), or Master Control Room (MCR) environment. Strong understanding of broadcast environments and workflows, including video/audio encoding, transmission technologies, and routing. In-depth TCP/IP networking knowledge, including switching, routing, and multicast. Demonstrable leadership skills: strategic thinking, delegation, performance management, and team motivation. Excellent incident management and problem-solving skills; ability to remain calm under pressure. Exceptional communication, interpersonal, and customer service skills. Strong analytical skills with the ability to use data to drive decisions. Experience developing and implementing operational processes and documentation. Proficiency with Office 365 or G-Suite, especially Excel or Google Sheets. Flexibility to work unsociable hours to support live events. Advantageous: Experience with Net Insight technology, particularly the MSR platform. Familiarity with routing protocols (OSPF, BGP). Knowledge of fibre optical technologies. Experience with Windows, Linux, and MacOS. Experience with booking/automation systems. Degree in engineering, telecommunications, or related field. Ability to manage the pressure of a live broadcast environment where even minor technical issues can have significant consequences. Willingness to travel internationally at least once a year to support the global team. If you are passionate about technical operations, thrive in high-pressure environments, and are ready to lead a team to new heights, we want to hear from you! Apply now to join a dynamic, innovative broadcast operations team based in London.

We are seeking Mid-Level Application Software Engineers to join our clients growing team where you ll play a key role in designing and developing cutting-edge software for audio and live performance technology, collaborating with a supportive and dynamic team dedicated to enhancing the live experience for artists and audiences alike. What You ll Do Develop and maintain desktop applications for audio and live performance environments Work on cross-platform solutions for Embedded Linux, macOS, and iOS Collaborate in Agile teams, contributing to sprint planning, code reviews, and CI/CD pipelines Build intuitive graphical user interfaces (GUI) with Qt/QtQuick Integrate networking features using TCP/IP for seamless device communication Support the evolution of products that shape the sound of live performances globally What We're Looking For Strong proficiency in C++ and C# Experience with multithreading and complex, concurrent software systems Familiarity with cross-platform desktop development (Embedded Linux/macOS/iOS) Understanding of Agile methodologies, CI/CD, and version control Networking knowledge (TCP/IP) Bonus: Experience or interest in Delphi, Flutter, and full-stack development Appreciation for audio mixing technology and live streaming Interest in hardware/software integration (FPGA/embedded systems) You ll Thrive Here If You Have a genuine passion for audio, music, and live performance technology Are self-motivated, proactive, and eager to solve complex problems Communicate effectively and enjoy collaborating in a team Bring prior experience in audio technology or related fields (a plus, not a must) Why Join? Innovative Culture: Help develop new products and enhance existing solutions at the forefront of audio technology Real-World Impact: Your work will be used by leading audio professionals on stages and in studios around the world Career Growth: Structured progression and opportunities to make a tangible impact Work-Life Balance: Flexible hours and a hybrid office model Collaborative Team: Work alongside passionate engineers dedicated to delivering the best in live audio technology If you re excited about shaping the future of live performance technology and want to work with a team that shares your passion for audio and music, apply now!