At Agilico we're on a journey to build a better future for our people and planet. We're proud to be the UK's pioneering Circular-First Managed Print Services business, leading sustainability in our sector. Instead of the traditional 'take-make-waste' model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers. As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact. Responsibilities: Log, manage and update installation jobs using Agilico's digital ticketing platform (Vantage Online), ensuring accurate and timely updates on installation progress, equipment, parts and job status Visit customer and client sites to carry out equipment installations, site surveys and collections, ensuring all installation activity is accurately recorded within company systems and delivered to a high standard of customer service Raise purchase orders, allocate equipment and parts to installation jobs, and maintain accurate digital records within company systems to support effective workflow management Train to become a key user and super user of Vantage Online and associated digital platforms, acting as a first point of contact for colleagues and supporting continuous improvement in system usage and digital processes Support the installation, configuration and commissioning of Multi-Functional Devices (MFDs), ensuring all installation activities, customer information and asset records are updated digitally in line with company procedures Maintain accurate documentation using Microsoft Office applications (including Outlook, Excel and Teams) to communicate with colleagues, coordinate installation schedules, report on activities and track work progress Work collaboratively with engineers, workshop staff, warehouse colleagues and management to coordinate installations, prioritise workloads, manage equipment and ensure customer expectations are consistently met Assist with digital stock control and inventory management, tracking equipment and parts usage, recording asset movements and identifying discrepancies through company reporting systems Adhere to Agilico's quality, health & safety and data management standards, ensuring all installation records, service logs and customer documentation are complete, accurate and audit-ready What we are looking for: Good understanding of IT Must be a driver Hands on person Troubleshooting/problem solver Good communication Working hours: Monday to Friday, 9am to 5pm Benefits: Opportunities to progress and grow your career 23 days holiday plus bank holidays, rising to 28 days after 5 years Stakeholder pension scheme & death in service benefit Agile Perks reward platform offering discounts and great deals Healthcare cash plan covering everyday expenses such as opticians, dentist etc Cycle to work scheme Volunteer days Referral bonuses if you nominate a friend or a new customer Employee Assistance Programme - free advice on relationships, mental health and financial planning and more. Enhanced maternity and paternity scheme Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Oct 09, 2026
Full time
At Agilico we're on a journey to build a better future for our people and planet. We're proud to be the UK's pioneering Circular-First Managed Print Services business, leading sustainability in our sector. Instead of the traditional 'take-make-waste' model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers. As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact. Responsibilities: Log, manage and update installation jobs using Agilico's digital ticketing platform (Vantage Online), ensuring accurate and timely updates on installation progress, equipment, parts and job status Visit customer and client sites to carry out equipment installations, site surveys and collections, ensuring all installation activity is accurately recorded within company systems and delivered to a high standard of customer service Raise purchase orders, allocate equipment and parts to installation jobs, and maintain accurate digital records within company systems to support effective workflow management Train to become a key user and super user of Vantage Online and associated digital platforms, acting as a first point of contact for colleagues and supporting continuous improvement in system usage and digital processes Support the installation, configuration and commissioning of Multi-Functional Devices (MFDs), ensuring all installation activities, customer information and asset records are updated digitally in line with company procedures Maintain accurate documentation using Microsoft Office applications (including Outlook, Excel and Teams) to communicate with colleagues, coordinate installation schedules, report on activities and track work progress Work collaboratively with engineers, workshop staff, warehouse colleagues and management to coordinate installations, prioritise workloads, manage equipment and ensure customer expectations are consistently met Assist with digital stock control and inventory management, tracking equipment and parts usage, recording asset movements and identifying discrepancies through company reporting systems Adhere to Agilico's quality, health & safety and data management standards, ensuring all installation records, service logs and customer documentation are complete, accurate and audit-ready What we are looking for: Good understanding of IT Must be a driver Hands on person Troubleshooting/problem solver Good communication Working hours: Monday to Friday, 9am to 5pm Benefits: Opportunities to progress and grow your career 23 days holiday plus bank holidays, rising to 28 days after 5 years Stakeholder pension scheme & death in service benefit Agile Perks reward platform offering discounts and great deals Healthcare cash plan covering everyday expenses such as opticians, dentist etc Cycle to work scheme Volunteer days Referral bonuses if you nominate a friend or a new customer Employee Assistance Programme - free advice on relationships, mental health and financial planning and more. Enhanced maternity and paternity scheme Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Most IT companies run a helpdesk. We run the front door of a promise. Nviron is not building an impressive IT company. We are building an invisible one - the kind of technology a business stops having to think about. The service desk is where that starts. If that is the kind of work you want to be good at, we would like to hear from you. When a business hands its technology to Nviron, it is not buying tickets or hours. It is handing over something it would otherwise have to worry about, and trusting us to worry about it instead. The first-line Service Desk Engineer is the person that trust meets first. When something breaks, when a question needs answering, when a morning starts badly, you are the reason the customer gets to keep thinking about their own business rather than about ours. That is a bigger job than the words "first-line support" suggest, and we mean it to be. What the role actually is: When a customer contacts us, you are the person they deal with, and the experience is yours to get right. Whether they come away reassured or unsettled is largely down to you, and we treat that as one of the most important things happening in the building. Day to day, that means: Being the first capable, human response. Answering, diagnosing, and fixing what can be fixed, first time. Owning the incident in front of you. Not passing a customer around, not letting a ticket go quiet - seeing it through, or handing it on cleanly when it genuinely needs a specialist. Acting on what the monitoring and backup platforms are telling us. Often before the customer has felt anything at all. The best support is the kind nobody had to ask for. Keeping the promises our service levels represent. An SLA is not a target to be gamed. It is a commitment to a business relying on us, and we hold you to the spirit of it, not just the clock. What we look for: We hire for character first, and we are not being polite when we say it. The Nviron Standard commits us to honesty with customers - including the honest answer they did not want, delivered warmly but without softening. That commitment starts on the service desk. We want someone who is genuinely good with people under pressure, who would rather say "I don't know yet, but I'll find out" than bluff, and who takes it personally when a customer is let down. On top of that: A real desire to learn and to grow. First line at Nviron is an entry point, not a holding pen. The progression into second line, engineering and specialism is real, funded, and expected. A sound grasp of the fundamentals. Windows, desktops, servers, networks, and Microsoft 365. You do not need to know everything; you need to understand how things fit together and how to find out the rest. Clear, plain communication, written and spoken. We translate technology into language the customer can act on. Jargon is a tell, and we work hard to avoid it. Comfort in a structured service environment. Familiarity with ITIL or similar service-management practice is useful, but it is not the badge that gets you the job. We run to our own service standard, and we will teach it. The entry requirements for this programme are as follows: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Working hours: 37.5 hours per week Benefits: We invest properly in the people who do this work, because the whole proposition depends on them. A competitive, experience-based salary. Funded training and certification. We pay for you to get better at this, and we expect you to. A modern, lightweight laptop and the setup to work remotely. Free on-site parking, and a real office and social environment rather than a described one. Access to Perkbox, and, on completion of probation, private healthcare and a pension. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Oct 09, 2026
Full time
Most IT companies run a helpdesk. We run the front door of a promise. Nviron is not building an impressive IT company. We are building an invisible one - the kind of technology a business stops having to think about. The service desk is where that starts. If that is the kind of work you want to be good at, we would like to hear from you. When a business hands its technology to Nviron, it is not buying tickets or hours. It is handing over something it would otherwise have to worry about, and trusting us to worry about it instead. The first-line Service Desk Engineer is the person that trust meets first. When something breaks, when a question needs answering, when a morning starts badly, you are the reason the customer gets to keep thinking about their own business rather than about ours. That is a bigger job than the words "first-line support" suggest, and we mean it to be. What the role actually is: When a customer contacts us, you are the person they deal with, and the experience is yours to get right. Whether they come away reassured or unsettled is largely down to you, and we treat that as one of the most important things happening in the building. Day to day, that means: Being the first capable, human response. Answering, diagnosing, and fixing what can be fixed, first time. Owning the incident in front of you. Not passing a customer around, not letting a ticket go quiet - seeing it through, or handing it on cleanly when it genuinely needs a specialist. Acting on what the monitoring and backup platforms are telling us. Often before the customer has felt anything at all. The best support is the kind nobody had to ask for. Keeping the promises our service levels represent. An SLA is not a target to be gamed. It is a commitment to a business relying on us, and we hold you to the spirit of it, not just the clock. What we look for: We hire for character first, and we are not being polite when we say it. The Nviron Standard commits us to honesty with customers - including the honest answer they did not want, delivered warmly but without softening. That commitment starts on the service desk. We want someone who is genuinely good with people under pressure, who would rather say "I don't know yet, but I'll find out" than bluff, and who takes it personally when a customer is let down. On top of that: A real desire to learn and to grow. First line at Nviron is an entry point, not a holding pen. The progression into second line, engineering and specialism is real, funded, and expected. A sound grasp of the fundamentals. Windows, desktops, servers, networks, and Microsoft 365. You do not need to know everything; you need to understand how things fit together and how to find out the rest. Clear, plain communication, written and spoken. We translate technology into language the customer can act on. Jargon is a tell, and we work hard to avoid it. Comfort in a structured service environment. Familiarity with ITIL or similar service-management practice is useful, but it is not the badge that gets you the job. We run to our own service standard, and we will teach it. The entry requirements for this programme are as follows: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Working hours: 37.5 hours per week Benefits: We invest properly in the people who do this work, because the whole proposition depends on them. A competitive, experience-based salary. Funded training and certification. We pay for you to get better at this, and we expect you to. A modern, lightweight laptop and the setup to work remotely. Free on-site parking, and a real office and social environment rather than a described one. Access to Perkbox, and, on completion of probation, private healthcare and a pension. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
At West Kent we are passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. We have an exceptional reputation for providing quality homes and excellent community services across Kent. We are highly successful, deliver on our promises, are committed to Kent and our communities and we want to do even more. About the role: As a member of the Technology Support Team, you will proactively deliver Service Desk and support services that help West Kent provide excellent customer service, while developing practical experience in infrastructure, systems and modern ways of working. Responsibilities Provide excellent customer service by responding to and resolving service desk incidents, requests and queries within agreed service levels, keeping users and the Service Desk system updated, and liaising with third parties where required. Support the monitoring, maintenance and administration of secure on-premise and cloud infrastructure, escalating performance, security and availability issues where required. Work with business users to understand department-specific issues and support users to make effective use of IT systems, Microsoft 365 and modern productivity tools, including Generative AI, by providing clear guidance that helps teams work smarter and adopt new ways of working. Support IT projects and change activities by completing technical and administrative tasks, including configuration, testing, implementation, documentation and user guidance. Maintain accurate hardware, software, configuration and infrastructure records to support asset management, configuration management, business continuity and knowledge sharing. Support good data management by helping to improve the confidentiality, integrity, accuracy and availability of information across IT systems. Assist with the set-up, use and support of IT hardware and devices, including laptops, terminals, audio-visual equipment, telephones, mobile devices and Android devices. Required skills: Good accuracy and attention to detail. Good technical ability and a strong interest in developing technical skills. Knowledge of Microsoft Windows, Active Directory, Microsoft 365, Android and device configuration. Highly motivated self-starter with a can-do attitude, able to learn new systems, manage tasks proactively and prioritise own workload. Quick learner with the ability to cope calmly and effectively with demanding situations. Competent written and spoken English, with excellent customer service skills and the ability to support users clearly and professionally. Some knowledge of artificial intelligence technologies including Microsoft Copilot ( desirable but not essential ). The entry requirements for this programme are as follows: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Working hours: 37 hours per week, staff shifts are currently 9am - 5.30pm, 8.30am - 5pm, 8am - 4.30pm and 7.30am - 4pm (shifts finish half an hour earlier on Friday). Hybrid working with an office based in Sevenoaks, Kent. Benefits: 25 days annual leave (increasing by one day each year, capped at 30 days). Three days additional leave for our Christmas closure. Up to three days a year paid volunteering leave, which can be booked by the hour. Flexible working opportunities, such as job sharing or changing working hours or patterns. £150 annual grant towards some sport, hobby or activity that enhances your well-being. Employee assistance programme for support with a variety of personal issues. Active social committee with subsidised events. Shopping discount vouchers available through our Medicash health plan. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Oct 08, 2026
Full time
At West Kent we are passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. We have an exceptional reputation for providing quality homes and excellent community services across Kent. We are highly successful, deliver on our promises, are committed to Kent and our communities and we want to do even more. About the role: As a member of the Technology Support Team, you will proactively deliver Service Desk and support services that help West Kent provide excellent customer service, while developing practical experience in infrastructure, systems and modern ways of working. Responsibilities Provide excellent customer service by responding to and resolving service desk incidents, requests and queries within agreed service levels, keeping users and the Service Desk system updated, and liaising with third parties where required. Support the monitoring, maintenance and administration of secure on-premise and cloud infrastructure, escalating performance, security and availability issues where required. Work with business users to understand department-specific issues and support users to make effective use of IT systems, Microsoft 365 and modern productivity tools, including Generative AI, by providing clear guidance that helps teams work smarter and adopt new ways of working. Support IT projects and change activities by completing technical and administrative tasks, including configuration, testing, implementation, documentation and user guidance. Maintain accurate hardware, software, configuration and infrastructure records to support asset management, configuration management, business continuity and knowledge sharing. Support good data management by helping to improve the confidentiality, integrity, accuracy and availability of information across IT systems. Assist with the set-up, use and support of IT hardware and devices, including laptops, terminals, audio-visual equipment, telephones, mobile devices and Android devices. Required skills: Good accuracy and attention to detail. Good technical ability and a strong interest in developing technical skills. Knowledge of Microsoft Windows, Active Directory, Microsoft 365, Android and device configuration. Highly motivated self-starter with a can-do attitude, able to learn new systems, manage tasks proactively and prioritise own workload. Quick learner with the ability to cope calmly and effectively with demanding situations. Competent written and spoken English, with excellent customer service skills and the ability to support users clearly and professionally. Some knowledge of artificial intelligence technologies including Microsoft Copilot ( desirable but not essential ). The entry requirements for this programme are as follows: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Working hours: 37 hours per week, staff shifts are currently 9am - 5.30pm, 8.30am - 5pm, 8am - 4.30pm and 7.30am - 4pm (shifts finish half an hour earlier on Friday). Hybrid working with an office based in Sevenoaks, Kent. Benefits: 25 days annual leave (increasing by one day each year, capped at 30 days). Three days additional leave for our Christmas closure. Up to three days a year paid volunteering leave, which can be booked by the hour. Flexible working opportunities, such as job sharing or changing working hours or patterns. £150 annual grant towards some sport, hobby or activity that enhances your well-being. Employee assistance programme for support with a variety of personal issues. Active social committee with subsidised events. Shopping discount vouchers available through our Medicash health plan. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
About BDR Voice and Data: BDR Voice and Data is a growing communications and IT services provider, delivering reliable voice, data, and IT solutions to business customers. We pride ourselves on excellent customer service, technical expertise, and developing talent from the ground up. About the role: We are looking for a motivated and enthusiastic ICT Level 3 Apprentice to join our First Line Incident Management Team. This is an excellent opportunity for someone starting their career in IT and telecommunications, gaining hands on experience while working towards a recognised qualification. You'll be the first point of contact for customers, learning how to diagnose, resolve, and escalate technical issues while delivering a professional and friendly service. Responsibilities: Acting as first-line support for incoming incidents via phone, email, and ticketing systems Logging, categorising, and prioritising incidents accurately Providing basic technical support for: IT systems and hardware, network and connectivity issues, and voice and telephony services Troubleshooting issues using knowledge bases, and guidance from senior engineers Escalating unresolved incidents to second-line or third-line teams when required Communicating clearly with customers, keeping them informed of progress Maintaining accurate documentation and ticket notes Supporting general IT and operational tasks as required Desirable skills: A genuine interest in IT, networking, and telecommunications Strong communication skills and a polite, professional phone manner Willingness to learn and take feedback on board Good problem-solving skills and attention to detail Basic IT knowledge (e.g. Windows, hardware, networking fundamentals) No previous IT experience required - full training provided The entry requirements for this programme are as follows: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Working hours: 37.5 hours per week, 9am - 5:30pm Monday to Thursday, 9am - 5pm on Fridays Benefits: Trips abroad Staff nights out Breakfast Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Oct 08, 2026
Full time
About BDR Voice and Data: BDR Voice and Data is a growing communications and IT services provider, delivering reliable voice, data, and IT solutions to business customers. We pride ourselves on excellent customer service, technical expertise, and developing talent from the ground up. About the role: We are looking for a motivated and enthusiastic ICT Level 3 Apprentice to join our First Line Incident Management Team. This is an excellent opportunity for someone starting their career in IT and telecommunications, gaining hands on experience while working towards a recognised qualification. You'll be the first point of contact for customers, learning how to diagnose, resolve, and escalate technical issues while delivering a professional and friendly service. Responsibilities: Acting as first-line support for incoming incidents via phone, email, and ticketing systems Logging, categorising, and prioritising incidents accurately Providing basic technical support for: IT systems and hardware, network and connectivity issues, and voice and telephony services Troubleshooting issues using knowledge bases, and guidance from senior engineers Escalating unresolved incidents to second-line or third-line teams when required Communicating clearly with customers, keeping them informed of progress Maintaining accurate documentation and ticket notes Supporting general IT and operational tasks as required Desirable skills: A genuine interest in IT, networking, and telecommunications Strong communication skills and a polite, professional phone manner Willingness to learn and take feedback on board Good problem-solving skills and attention to detail Basic IT knowledge (e.g. Windows, hardware, networking fundamentals) No previous IT experience required - full training provided The entry requirements for this programme are as follows: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Working hours: 37.5 hours per week, 9am - 5:30pm Monday to Thursday, 9am - 5pm on Fridays Benefits: Trips abroad Staff nights out Breakfast Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
We currently have an exciting opportunity for an apprentice to join our IT Support team based in our Bristol office. This IT apprenticeship offers you the opportunity to gain a formal IT qualification (Microsoft Azure Cloud Support Specialist Level 3 Apprenticeship) as well as receiving paid on-the-job training. Introducing the IT team: First-class IT systems are absolutely key to the success of any business in today's commercial world and the legal sector is no exception. Our IT team have worked exceptionally hard to enable our business to adapt fully to the virtual/hybrid working world and we're very lucky to have such a great team. Womble Bond Dickinson prides itself on being at the forefront of technological advancements within the legal profession, something we've become so well known for. To remain competitive in our markets, and to continue supporting our growth strategies, our team of dedicated IT professionals have a key role to play, ensuring the integrity of the IT infrastructure, development of new systems and excellent support to all of our employees, and clients. So what's the role? The role sits within the IT Services function and supports the Level 2 Support team in providing high quality technical support to colleagues across the firm. The apprentice will develop practical capability across deskside support, endpoint troubleshooting, Microsoft 365 support, mobile device support, printing/scanning, video conferencing / AV support, user access issues, incident resolution and knowledge management. The role will work closely with the Service Desk, Level 2 analysts, infrastructure colleagues and IT training teams to ensure issues are resolved efficiently and colleagues receive a consistent service. The role will also support project activity where Level 2 involvement is required, including hardware refreshes, office changes, application deployments, device configuration and migrations. The apprenticeship route is intended to combine structured learning with supervised, hands-on experience in a live professional services IT environment. What are we looking for? We're looking for someone who brings the right attitude, curiosity, and foundation to grow into the role-not someone who already has years of experience. What matters most is a genuine interest in IT, clear and friendly communication, and the ability to follow guidance with care. You should feel comfortable tackling simple troubleshooting tasks, logging issues accurately, and knowing when to ask for help. Professionalism is key too, especially when it comes to handling equipment responsibly and respecting data security. If you bring these qualities, we can teach you the rest. Desirable experience: Previous customer service (any sector), IT service desk, office support or technical troubleshooting experience. Familiarity with Microsoft 365, Teams, Outlook, Windows 11, Intune-managed devices, printers or mobile phones. Experience working in a professional services, legal, regulated or client-facing environment. Evidence of self-directed learning, practical problem solving, or interest in technology outside formal education. Occasional travel to other WBD office locations may be required for training, induction, project work or team support. The entry requirements for this programme are as follows: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Working hours: 35 hours per week, 9am - 5am What makes it great to work here? We continually work hard to create an open culture that sets us apart from other firms. Our culture gives us much more of a human feel, emphasising that we're more than just suits! As signatories to the Mindful Business Charter, it's important to us that our people are able to maintain healthy and happy lives, both in and out of work. We have a number of resources and initiatives designed to support health and wellbeing and we're very happy to talk flexible working. Through our DEI initiatives we create an environment in which difference is valued. We have an Diversity, Equity and Inclusion Group, led by our Board Sponsor, which works with our colleague networks (we currently have firm supported networks for race, ethnicity, and cultural heritage, LGBTQ+, disabilities, neurodiversity, families, and women's career development and we're in constant dialogue with our people about how we expand our networks to better support everybody). We encourage applicants from all social backgrounds, ethnicities, disabilities, gender identities and sexual orientations. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Oct 08, 2026
Full time
We currently have an exciting opportunity for an apprentice to join our IT Support team based in our Bristol office. This IT apprenticeship offers you the opportunity to gain a formal IT qualification (Microsoft Azure Cloud Support Specialist Level 3 Apprenticeship) as well as receiving paid on-the-job training. Introducing the IT team: First-class IT systems are absolutely key to the success of any business in today's commercial world and the legal sector is no exception. Our IT team have worked exceptionally hard to enable our business to adapt fully to the virtual/hybrid working world and we're very lucky to have such a great team. Womble Bond Dickinson prides itself on being at the forefront of technological advancements within the legal profession, something we've become so well known for. To remain competitive in our markets, and to continue supporting our growth strategies, our team of dedicated IT professionals have a key role to play, ensuring the integrity of the IT infrastructure, development of new systems and excellent support to all of our employees, and clients. So what's the role? The role sits within the IT Services function and supports the Level 2 Support team in providing high quality technical support to colleagues across the firm. The apprentice will develop practical capability across deskside support, endpoint troubleshooting, Microsoft 365 support, mobile device support, printing/scanning, video conferencing / AV support, user access issues, incident resolution and knowledge management. The role will work closely with the Service Desk, Level 2 analysts, infrastructure colleagues and IT training teams to ensure issues are resolved efficiently and colleagues receive a consistent service. The role will also support project activity where Level 2 involvement is required, including hardware refreshes, office changes, application deployments, device configuration and migrations. The apprenticeship route is intended to combine structured learning with supervised, hands-on experience in a live professional services IT environment. What are we looking for? We're looking for someone who brings the right attitude, curiosity, and foundation to grow into the role-not someone who already has years of experience. What matters most is a genuine interest in IT, clear and friendly communication, and the ability to follow guidance with care. You should feel comfortable tackling simple troubleshooting tasks, logging issues accurately, and knowing when to ask for help. Professionalism is key too, especially when it comes to handling equipment responsibly and respecting data security. If you bring these qualities, we can teach you the rest. Desirable experience: Previous customer service (any sector), IT service desk, office support or technical troubleshooting experience. Familiarity with Microsoft 365, Teams, Outlook, Windows 11, Intune-managed devices, printers or mobile phones. Experience working in a professional services, legal, regulated or client-facing environment. Evidence of self-directed learning, practical problem solving, or interest in technology outside formal education. Occasional travel to other WBD office locations may be required for training, induction, project work or team support. The entry requirements for this programme are as follows: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Working hours: 35 hours per week, 9am - 5am What makes it great to work here? We continually work hard to create an open culture that sets us apart from other firms. Our culture gives us much more of a human feel, emphasising that we're more than just suits! As signatories to the Mindful Business Charter, it's important to us that our people are able to maintain healthy and happy lives, both in and out of work. We have a number of resources and initiatives designed to support health and wellbeing and we're very happy to talk flexible working. Through our DEI initiatives we create an environment in which difference is valued. We have an Diversity, Equity and Inclusion Group, led by our Board Sponsor, which works with our colleague networks (we currently have firm supported networks for race, ethnicity, and cultural heritage, LGBTQ+, disabilities, neurodiversity, families, and women's career development and we're in constant dialogue with our people about how we expand our networks to better support everybody). We encourage applicants from all social backgrounds, ethnicities, disabilities, gender identities and sexual orientations. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Are you passionate about technology and looking to build a hands-on career in IT? We're looking for an enthusiastic IT Apprentice to join our growing team at Centurion, supporting clients across the UK with IT systems, software, and infrastructure. This is a fantastic opportunity to gain real-world experience while working towards an IT Support Technician Level 3 Apprenticeship , fully funded through the government. Responsibilities: Supporting the setup, testing, and installation of in-house software and associated hardware Providing remote and on-site technical support to clients Diagnosing and resolving IT issues using remote tools and hands-on troubleshooting Building, configuring, and maintaining PCs, laptops, and network equipment Installing and maintaining cabling (Cat6/7 and fibre) Assisting with user accounts, software installation, and system configuration Contributing to the continuous improvement of Centurion's IT systems and processes Desirable skills: A self-starter with strong attention to detail and a willingness to learn Good organisational and time management skills A passion for IT and problem-solving - ideally with some knowledge of Windows 10/11, networking, or hardware Confidence using tools like MS Office, Active Directory, or remote access software (experience a bonus, not essential) A full UK driving licence ( required for on-site client visits ) Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week, flexible, weekend availability. Benefits: 20 days annual leave plus UK bank holidays Company pension scheme Earn while you learn with a nationally recognised qualification Ongoing mentorship and career progression opportunities A supportive environment to grow your skills in IT infrastructure and field support Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Oct 08, 2026
Full time
Are you passionate about technology and looking to build a hands-on career in IT? We're looking for an enthusiastic IT Apprentice to join our growing team at Centurion, supporting clients across the UK with IT systems, software, and infrastructure. This is a fantastic opportunity to gain real-world experience while working towards an IT Support Technician Level 3 Apprenticeship , fully funded through the government. Responsibilities: Supporting the setup, testing, and installation of in-house software and associated hardware Providing remote and on-site technical support to clients Diagnosing and resolving IT issues using remote tools and hands-on troubleshooting Building, configuring, and maintaining PCs, laptops, and network equipment Installing and maintaining cabling (Cat6/7 and fibre) Assisting with user accounts, software installation, and system configuration Contributing to the continuous improvement of Centurion's IT systems and processes Desirable skills: A self-starter with strong attention to detail and a willingness to learn Good organisational and time management skills A passion for IT and problem-solving - ideally with some knowledge of Windows 10/11, networking, or hardware Confidence using tools like MS Office, Active Directory, or remote access software (experience a bonus, not essential) A full UK driving licence ( required for on-site client visits ) Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week, flexible, weekend availability. Benefits: 20 days annual leave plus UK bank holidays Company pension scheme Earn while you learn with a nationally recognised qualification Ongoing mentorship and career progression opportunities A supportive environment to grow your skills in IT infrastructure and field support Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IMPORTANT: To be considered for this role, you must apply . Applications submitted through our site will not be reviewed. So, who are we? We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Responsibilities: Supporting Business Analysts and Project Managers with analysis activities across projects and change initiatives within Wolseley Assisting with the investigation of business processes and problems, gathering information through meetings, workshops, shadowing and reviewing existing documentation Supporting the documentation of requirements, processes, impacts and analysis outputs, using agreed Wolseley templates, tools and standards Helping to maintain analysis artefacts, logs and documentation repositories in a clear, accurate and organised manner Supporting stakeholder engagement activities, including meeting preparation, note-taking and follow-up actions, with guidance from more experienced colleagues Assisting with analysis activities related to testing, business acceptance and transition of solutions into business-as-usual operations Learning and applying core business analysis techniques and ways of working through structured training, coaching and on-the-job experience Building knowledge of Wolseley's business, operating model and delivery environment, demonstrating increased confidence, judgement and independence over time Acting professionally at all times, managing time effectively, seeking feedback and taking responsibility for personal development Performing other ad-hoc duties as appropriate, including supporting special projects or improvement activities You'll be completing a structured training plan, which will be complimented by a Level 4 Business Analyst Apprenticeship, where you will be provided time each week to complete your training activities. Desirable skills: Experience of working with computers, particularly Excel Good communication skills Ability to prioritise Entry requirements: A Level 3 qualification plus 12+ months of work experience A business-related degree (e.g. business, finance, economics, maths) A non-business-related degree plus 6+ months of work experience Existing staff with 2+ years of relevant work experience You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week Monday to Friday between 8am - 5pm. Benefits: Annual leave (increasing with length of service) Generous pension scheme (matched up to 9%) Potential to earn bonuses Enhanced maternity / adoption leave Access to a great range of online and high street discounts We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Oct 08, 2026
Full time
IMPORTANT: To be considered for this role, you must apply . Applications submitted through our site will not be reviewed. So, who are we? We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Responsibilities: Supporting Business Analysts and Project Managers with analysis activities across projects and change initiatives within Wolseley Assisting with the investigation of business processes and problems, gathering information through meetings, workshops, shadowing and reviewing existing documentation Supporting the documentation of requirements, processes, impacts and analysis outputs, using agreed Wolseley templates, tools and standards Helping to maintain analysis artefacts, logs and documentation repositories in a clear, accurate and organised manner Supporting stakeholder engagement activities, including meeting preparation, note-taking and follow-up actions, with guidance from more experienced colleagues Assisting with analysis activities related to testing, business acceptance and transition of solutions into business-as-usual operations Learning and applying core business analysis techniques and ways of working through structured training, coaching and on-the-job experience Building knowledge of Wolseley's business, operating model and delivery environment, demonstrating increased confidence, judgement and independence over time Acting professionally at all times, managing time effectively, seeking feedback and taking responsibility for personal development Performing other ad-hoc duties as appropriate, including supporting special projects or improvement activities You'll be completing a structured training plan, which will be complimented by a Level 4 Business Analyst Apprenticeship, where you will be provided time each week to complete your training activities. Desirable skills: Experience of working with computers, particularly Excel Good communication skills Ability to prioritise Entry requirements: A Level 3 qualification plus 12+ months of work experience A business-related degree (e.g. business, finance, economics, maths) A non-business-related degree plus 6+ months of work experience Existing staff with 2+ years of relevant work experience You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week Monday to Friday between 8am - 5pm. Benefits: Annual leave (increasing with length of service) Generous pension scheme (matched up to 9%) Potential to earn bonuses Enhanced maternity / adoption leave Access to a great range of online and high street discounts We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Are you fascinated by cyber threats, digital investigations and how organisations protect themselves from cyber attacks? We're looking for an ambitious Cyber Threat Detection & Response Apprentice to join our growing team and begin an exciting career in one of the fastest-growing areas of technology. This is an opportunity to gain hands-on experience investigating cyber threats, using industry-standard security tools, earning recognised qualifications and developing the skills needed for a successful long-term career in cyber security, cloud technologies and security operations. SNO is a trusted provider of network operations, managed IT services, cloud solutions and cyber security services. Since launching in 2017, we've grown into an international organisation supporting customers across the UK, US and beyond. Our team of more than 100 specialists help businesses stay connected, secure and future-ready through innovative technology solutions. What you'll be doing: As a Cyber Threat Detection & Response Apprentice at SNO, you'll work alongside experienced professionals to strengthen our cyber defence capabilities. Your responsibilities will include: Assisting in monitoring network traffic and security alerts to identify potential threats Supporting investigations into security incidents, gathering evidence and documenting findings Using Security Information and Event Management (SIEM) tools to detect and analyse suspicious activities Collaborating with the cyber security team to respond to incidents and implement mitigation strategies Helping maintain and update incident response documentation and procedures Contributing to threat intelligence reviews and sharing findings with stakeholders Preparing reports and presentations on security incidents and trends Staying up-to-date with emerging cyber threats and technologies What we're looking for: Genuine interest in IT and cyber security with a willingness to learn new skills Strong problem-solving skills and attention to detail Excellent written and verbal communication skills Work well independently and as part of a team Can organise their workload and manage their time effectively Full, clean driver's license and access to vehicle (desirable but not essential) Located in or can consistently travel to Oswestry, Shropshire (essential) Basic understanding of networking, operating systems or cyber security concepts would be beneficial, but isn't essential. We'll help you develop these skills Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR an A-Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week (Monday to Friday, 9am-5pm with 30 minutes lunch break) What we offer: 20 days holiday allowance, increasing to 25 with service, plus UK bank holidays Company pension scheme Structured learning and development plan, including paid study time and support for professional qualifications Hands-on experience in a thriving and supportive IT security environment Opportunities to work with cutting-edge security technologies and solutions Mentorship from experienced cyber security professionals Competitive apprenticeship salary with potential for progression upon completion Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Oct 08, 2026
Full time
Are you fascinated by cyber threats, digital investigations and how organisations protect themselves from cyber attacks? We're looking for an ambitious Cyber Threat Detection & Response Apprentice to join our growing team and begin an exciting career in one of the fastest-growing areas of technology. This is an opportunity to gain hands-on experience investigating cyber threats, using industry-standard security tools, earning recognised qualifications and developing the skills needed for a successful long-term career in cyber security, cloud technologies and security operations. SNO is a trusted provider of network operations, managed IT services, cloud solutions and cyber security services. Since launching in 2017, we've grown into an international organisation supporting customers across the UK, US and beyond. Our team of more than 100 specialists help businesses stay connected, secure and future-ready through innovative technology solutions. What you'll be doing: As a Cyber Threat Detection & Response Apprentice at SNO, you'll work alongside experienced professionals to strengthen our cyber defence capabilities. Your responsibilities will include: Assisting in monitoring network traffic and security alerts to identify potential threats Supporting investigations into security incidents, gathering evidence and documenting findings Using Security Information and Event Management (SIEM) tools to detect and analyse suspicious activities Collaborating with the cyber security team to respond to incidents and implement mitigation strategies Helping maintain and update incident response documentation and procedures Contributing to threat intelligence reviews and sharing findings with stakeholders Preparing reports and presentations on security incidents and trends Staying up-to-date with emerging cyber threats and technologies What we're looking for: Genuine interest in IT and cyber security with a willingness to learn new skills Strong problem-solving skills and attention to detail Excellent written and verbal communication skills Work well independently and as part of a team Can organise their workload and manage their time effectively Full, clean driver's license and access to vehicle (desirable but not essential) Located in or can consistently travel to Oswestry, Shropshire (essential) Basic understanding of networking, operating systems or cyber security concepts would be beneficial, but isn't essential. We'll help you develop these skills Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR an A-Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week (Monday to Friday, 9am-5pm with 30 minutes lunch break) What we offer: 20 days holiday allowance, increasing to 25 with service, plus UK bank holidays Company pension scheme Structured learning and development plan, including paid study time and support for professional qualifications Hands-on experience in a thriving and supportive IT security environment Opportunities to work with cutting-edge security technologies and solutions Mentorship from experienced cyber security professionals Competitive apprenticeship salary with potential for progression upon completion Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Are you passionate about technology and eager to start a career in cyber security? We are looking for an ambitious Cyber Security Engineer Apprentice to join our growing team and begin an exciting career in one of the fastest-growing areas of technology. This is an opportunity to gain hands-on experience, work alongside experienced engineers, earn industry-recognised qualifications and build the skills needed for a long-term career in cyber security, cloud technologies, and IT infrastructure. SNO is a trusted provider of network operations, managed IT services, cloud solutions and cyber security services. Since launching in 2017, we've grown into an international organisation supporting customers across the UK, US and beyond. Our team of more than 100 specialists help businesses stay connected, secure and future-ready through innovative technology solutions. What you'll be doing: You'll work alongside experienced cyber security and IT professionals to protect systems, networks and data from cyber threats while gaining practical experience across a range of security disciplines. Your responsibilities will include: Assisting in monitoring and maintaining IT security systems (firewalls, antivirus, intrusion detection) Supporting the identification and assessment of security threats, vulnerabilities and risks Assisting with security incident investigations and response activities Maintaining documentation on security policies, procedures and standards Participating in security audits and compliance checks Assisting with user awareness training and promoting best practices Staying up-to-date with the latest cyber security trends and technologies What we're looking for: Genuine interest in IT and cyber security with a willingness to learn new skills Strong problem-solving skills and attention to detail Excellent written and verbal communication skills Work well independently and as part of a team Can organise their workload and manage their time effectively Full, clean driver's license and access to vehicle (desirable but not essential) Located in or can consistently travel to Oswestry, Shropshire (essential) Basic understanding of networking, operating systems or cyber security concepts would be beneficial, but isn't essential. We'll help you develop these skills Entry requirements: An A-Level in ICT OR an International Baccalaureate at Level 3 in ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week (Monday to Friday, 9am-5pm with 30 minutes lunch break) What we offer: 20 days holiday allowance, increasing to 25 with service, plus UK bank holidays Company pension scheme Structured learning and development plan, including paid study time and support for professional qualifications Hands-on experience in a thriving and supportive IT security environment Opportunities to work with cutting-edge security technologies and solutions Mentorship from experienced cyber security professionals Competitive apprenticeship salary with potential for progression upon completion Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Oct 08, 2026
Full time
Are you passionate about technology and eager to start a career in cyber security? We are looking for an ambitious Cyber Security Engineer Apprentice to join our growing team and begin an exciting career in one of the fastest-growing areas of technology. This is an opportunity to gain hands-on experience, work alongside experienced engineers, earn industry-recognised qualifications and build the skills needed for a long-term career in cyber security, cloud technologies, and IT infrastructure. SNO is a trusted provider of network operations, managed IT services, cloud solutions and cyber security services. Since launching in 2017, we've grown into an international organisation supporting customers across the UK, US and beyond. Our team of more than 100 specialists help businesses stay connected, secure and future-ready through innovative technology solutions. What you'll be doing: You'll work alongside experienced cyber security and IT professionals to protect systems, networks and data from cyber threats while gaining practical experience across a range of security disciplines. Your responsibilities will include: Assisting in monitoring and maintaining IT security systems (firewalls, antivirus, intrusion detection) Supporting the identification and assessment of security threats, vulnerabilities and risks Assisting with security incident investigations and response activities Maintaining documentation on security policies, procedures and standards Participating in security audits and compliance checks Assisting with user awareness training and promoting best practices Staying up-to-date with the latest cyber security trends and technologies What we're looking for: Genuine interest in IT and cyber security with a willingness to learn new skills Strong problem-solving skills and attention to detail Excellent written and verbal communication skills Work well independently and as part of a team Can organise their workload and manage their time effectively Full, clean driver's license and access to vehicle (desirable but not essential) Located in or can consistently travel to Oswestry, Shropshire (essential) Basic understanding of networking, operating systems or cyber security concepts would be beneficial, but isn't essential. We'll help you develop these skills Entry requirements: An A-Level in ICT OR an International Baccalaureate at Level 3 in ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week (Monday to Friday, 9am-5pm with 30 minutes lunch break) What we offer: 20 days holiday allowance, increasing to 25 with service, plus UK bank holidays Company pension scheme Structured learning and development plan, including paid study time and support for professional qualifications Hands-on experience in a thriving and supportive IT security environment Opportunities to work with cutting-edge security technologies and solutions Mentorship from experienced cyber security professionals Competitive apprenticeship salary with potential for progression upon completion Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Are you excited by AI and curious about how technology can transform the way businesses work? We're looking for an AI Developer & Automation Apprentice to join our AI implementation programme and help shape the future of AI across the firm. This is a unique opportunity to gain hands-on experience in AI development, automation, business analysis, process improvement and change management while working on real projects that deliver meaningful business impact. You'll work alongside experienced developers, technical specialists and business stakeholders to identify opportunities where AI and automation can improve the way we work. You'll then help design, build, test and implement solutions, as well as supporting colleagues to adopt and get the most from new technology. Rawlinson & Hunter is a leading international firm of Chartered Accountants, providing specialist accounting, taxation and advisory services to high-net-worth individuals, families and businesses. Technology has been an important part of the firm's development for more than 20 years, and we have an established in-house IT team comprising developers, cloud specialists, support professionals and trainers. What you'll be doing: You'll be involved throughout the lifecycle of AI and automation projects, working with both technical and non-technical stakeholders across the firm. Your responsibilities will include: Supporting requirements gathering, process mapping and identifying opportunities for AI and automation. Assisting with the design and development of AI applications, agents, workflows and automation solutions. Building and refining solutions using AI development tools, coding assistants and automation platforms. Testing AI solutions to ensure they are accurate, reliable, secure and fit for purpose. Supporting the deployment, documentation and rollout of new AI-powered solutions. Creating user guides and training materials and supporting colleagues with the adoption of new technology. Gathering user feedback and helping identify opportunities for improvement. What we're looking for: We're looking for someone curious about technology, who enjoys solving problems and is excited by the potential of AI. You may have developed your experience through education, personal projects, online learning, previous employment or simply experimenting with technology in your own time. We're looking for candidates who: Have a strong interest in AI, software development and emerging technologies. Have some programming experience or willingness to develop programming skills with languages such as Python, JavaScript, C#, TypeScript or SQL. Enjoy analysing problems and finding ways to improve processes. Have excellent written and verbal communication skills. Can work confidently with both technical and non-technical colleagues. Are organised, reliable and detail-oriented. Are eager to learn and develop new technical skills. Can work effectively both independently and as part of a team. Experience with AI tools, coding assistants, workflow automation, APIs, Agile, Jira or the Microsoft technology stack would be beneficial, but is not essential . Entry requirements: Level 3 Qualification (Apprenticeship/A Levels/BTEC etc.) OR equivalent work experience (typically 2 years in a relevant role) AND 5 x GCSE's including English & Maths at Grade 4 (C) or above. Working hours: 37.5 hours per week (Monday to Friday, 9am - 5pm with 30 minutes lunch break) What we offer: 25 days annual leave plus bank holidays. Discretionary annual bonus review. Internal coaching, professional development and training opportunities. Company pension scheme. Private medical insurance. Free on-site gym (Leatherhead office). Discounted gym memberships. Cycle to Work scheme. Team social events (e.g. Christmas and summer parties). Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Oct 07, 2026
Full time
Are you excited by AI and curious about how technology can transform the way businesses work? We're looking for an AI Developer & Automation Apprentice to join our AI implementation programme and help shape the future of AI across the firm. This is a unique opportunity to gain hands-on experience in AI development, automation, business analysis, process improvement and change management while working on real projects that deliver meaningful business impact. You'll work alongside experienced developers, technical specialists and business stakeholders to identify opportunities where AI and automation can improve the way we work. You'll then help design, build, test and implement solutions, as well as supporting colleagues to adopt and get the most from new technology. Rawlinson & Hunter is a leading international firm of Chartered Accountants, providing specialist accounting, taxation and advisory services to high-net-worth individuals, families and businesses. Technology has been an important part of the firm's development for more than 20 years, and we have an established in-house IT team comprising developers, cloud specialists, support professionals and trainers. What you'll be doing: You'll be involved throughout the lifecycle of AI and automation projects, working with both technical and non-technical stakeholders across the firm. Your responsibilities will include: Supporting requirements gathering, process mapping and identifying opportunities for AI and automation. Assisting with the design and development of AI applications, agents, workflows and automation solutions. Building and refining solutions using AI development tools, coding assistants and automation platforms. Testing AI solutions to ensure they are accurate, reliable, secure and fit for purpose. Supporting the deployment, documentation and rollout of new AI-powered solutions. Creating user guides and training materials and supporting colleagues with the adoption of new technology. Gathering user feedback and helping identify opportunities for improvement. What we're looking for: We're looking for someone curious about technology, who enjoys solving problems and is excited by the potential of AI. You may have developed your experience through education, personal projects, online learning, previous employment or simply experimenting with technology in your own time. We're looking for candidates who: Have a strong interest in AI, software development and emerging technologies. Have some programming experience or willingness to develop programming skills with languages such as Python, JavaScript, C#, TypeScript or SQL. Enjoy analysing problems and finding ways to improve processes. Have excellent written and verbal communication skills. Can work confidently with both technical and non-technical colleagues. Are organised, reliable and detail-oriented. Are eager to learn and develop new technical skills. Can work effectively both independently and as part of a team. Experience with AI tools, coding assistants, workflow automation, APIs, Agile, Jira or the Microsoft technology stack would be beneficial, but is not essential . Entry requirements: Level 3 Qualification (Apprenticeship/A Levels/BTEC etc.) OR equivalent work experience (typically 2 years in a relevant role) AND 5 x GCSE's including English & Maths at Grade 4 (C) or above. Working hours: 37.5 hours per week (Monday to Friday, 9am - 5pm with 30 minutes lunch break) What we offer: 25 days annual leave plus bank holidays. Discretionary annual bonus review. Internal coaching, professional development and training opportunities. Company pension scheme. Private medical insurance. Free on-site gym (Leatherhead office). Discounted gym memberships. Cycle to Work scheme. Team social events (e.g. Christmas and summer parties). Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Grosvenor is an international organisation whose activities span urban property, food & agtech, rural estate management and support for philanthropic initiatives. We're united by a common goal to deliver lasting commercial, social and environmental benefit. About the role: This role sits within our UK Property Business which is about creating sustainable places where business, communities and nature thrive. This role offers the opportunity to work towards a Project Management qualification while gaining hands-on experience as part of the Grosvenor Property UK Digital Solutions Team. You will be working on the continued development of our digital platform, a core part of our strategy to transform manual processes into streamlined, automated solutions that improve efficiency, data accuracy, and customer experience. In this role, you will support the delivery of digital initiatives by project managing the implementation of new modules and enhancements within the wider digital platform and Grosvenor Connect . This includes helping to deliver solutions that reduce manual effort, improve transparency, and enable a more consistent, high-quality experience for both our customers and internal teams. Responsibilities: Learn to take a flexible approach to the end-to-end delivery of projects, tailoring agile methodologies to ensure they are delivered on time and to the highest quality standards Learn and assist with the definition and preparation of detailed project scoping documents Develop a good understanding of how to prepare clearly defined project plans Work with members of the Digital Solution Team to support and carry out ad hoc research activities and project portfolio reporting To help support the delivery of the digital solutions product Roadmap To liaise with internal stakeholders as required to ensure the successful delivery of projects Identify areas for optimisation and implement best practices to enhance the product team's ways of working Identify and mitigate risks, proactively addressing any issues that may impact project delivery Act as a point of contact for project progress, providing up-to-date and realistic delivery estimates Support the Digital Product Manager with informed goal setting, developing familiarity with sprint goals and OKR-setting techniques Maintain an awareness of technology that will support the creation of more efficient and effective processes Desirable skills: Genuine interest in a career in Digital Project Management Experience of problem solving and applying logic Strong written and verbal communication Good IT skills, with some experience of Microsoft 365 applications Entry requirements: Level 3 Qualification (Apprenticeship/A Levels/BTEC etc.) OR equivalent work experience (typically 2 years in a relevant role) AND 5 x GCSE's including English & Maths at Grade 4 (C) or above Working hours: 35 hours per week, 9:30am - 5:30pm, Monday to Friday Benefits: Pension & Life Assurance Career Average Revalued Earnings (CARE) defined benefit pension scheme (capped at £45k) Life Assurance 4x annual salary with spousal and dependent pension Annual Leave Private Medical Insurance Subsidised Lunch Employee Support Serious Condition Support Dental Insurance Healthcare Cash Plan Discount Site Wellhub Season Ticket Loan Grosvenor offers an annual season ticket loan of up to £10,000. Available after successful completion of your probation period. Cycle to Work Buy / Sell Annual Leave Health Screenings Mortgage Advice Service Workplace ISA Electric Car Leasing Scheme Worklife Central platform Volunteer Days Flexible Working Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Oct 07, 2026
Full time
Grosvenor is an international organisation whose activities span urban property, food & agtech, rural estate management and support for philanthropic initiatives. We're united by a common goal to deliver lasting commercial, social and environmental benefit. About the role: This role sits within our UK Property Business which is about creating sustainable places where business, communities and nature thrive. This role offers the opportunity to work towards a Project Management qualification while gaining hands-on experience as part of the Grosvenor Property UK Digital Solutions Team. You will be working on the continued development of our digital platform, a core part of our strategy to transform manual processes into streamlined, automated solutions that improve efficiency, data accuracy, and customer experience. In this role, you will support the delivery of digital initiatives by project managing the implementation of new modules and enhancements within the wider digital platform and Grosvenor Connect . This includes helping to deliver solutions that reduce manual effort, improve transparency, and enable a more consistent, high-quality experience for both our customers and internal teams. Responsibilities: Learn to take a flexible approach to the end-to-end delivery of projects, tailoring agile methodologies to ensure they are delivered on time and to the highest quality standards Learn and assist with the definition and preparation of detailed project scoping documents Develop a good understanding of how to prepare clearly defined project plans Work with members of the Digital Solution Team to support and carry out ad hoc research activities and project portfolio reporting To help support the delivery of the digital solutions product Roadmap To liaise with internal stakeholders as required to ensure the successful delivery of projects Identify areas for optimisation and implement best practices to enhance the product team's ways of working Identify and mitigate risks, proactively addressing any issues that may impact project delivery Act as a point of contact for project progress, providing up-to-date and realistic delivery estimates Support the Digital Product Manager with informed goal setting, developing familiarity with sprint goals and OKR-setting techniques Maintain an awareness of technology that will support the creation of more efficient and effective processes Desirable skills: Genuine interest in a career in Digital Project Management Experience of problem solving and applying logic Strong written and verbal communication Good IT skills, with some experience of Microsoft 365 applications Entry requirements: Level 3 Qualification (Apprenticeship/A Levels/BTEC etc.) OR equivalent work experience (typically 2 years in a relevant role) AND 5 x GCSE's including English & Maths at Grade 4 (C) or above Working hours: 35 hours per week, 9:30am - 5:30pm, Monday to Friday Benefits: Pension & Life Assurance Career Average Revalued Earnings (CARE) defined benefit pension scheme (capped at £45k) Life Assurance 4x annual salary with spousal and dependent pension Annual Leave Private Medical Insurance Subsidised Lunch Employee Support Serious Condition Support Dental Insurance Healthcare Cash Plan Discount Site Wellhub Season Ticket Loan Grosvenor offers an annual season ticket loan of up to £10,000. Available after successful completion of your probation period. Cycle to Work Buy / Sell Annual Leave Health Screenings Mortgage Advice Service Workplace ISA Electric Car Leasing Scheme Worklife Central platform Volunteer Days Flexible Working Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Since 1993, Aegis have been providing IT services nationwide. From IP telephony, Cloud services, Infrastructure, to advanced intrusion prevention systems and security, they ensure businesses run as smoothly, and as securely as possible. They take on numerous apprentices a year in which they progress internally and become highly successful. As they gain exposure to many areas of tech they have the ability to choose a career path depending on what they enjoy the most. About the role: The apprentice will be part of a small, dedicated, IT team, working closely with other engineers and reporting to their dedicated mentor. Providing IT support and assisting with installations for new and existing client bases. Building bespoke computer systems and servers, offering telephone technical support, remote support, network installations and call-out support. Undertaking internal company procedures e.g. Daily Backup checks, quarterly maintenance tasks etc. Driver advised due to office location Responsibilities: Working in conjunction with the IT Manager and the support team. Working alongside the IT Manager on the applications, telephony, infrastructure and systems so they meet current and future needs. Supporting the IT Manager in handling the day-to-day user requests from service desk system, ticketing & installations and upgrades. Developing social media strategies with the team to gain a bigger following in order to increase traffic to the website. The training programme is designed to provide real-world skills using the most recent IT technologies to transform individuals into highly skilled IT Apprentices. Desirable skills: Good communication/telephone skills. Being prepared to provide the highest level of customer service to our customers. Ability to recognise and respond to urgent customer requests. Attention to detail. Ability to follow instructions. Working well alone as well as in a team. Never being afraid to ask for help. Personable with a willingness to learn and a can-do attitude is essential. Professional approach. Having a flexible approach to work (be able to undertake other duties). Ideally, the successful candidate will need a driving licence. The entry requirements for this programme are as follows: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Working week: Monday to Friday, 9am - 5:30pm. Benefits: £2,000 salary increase available while on programme based on performance Automatic enrolment into the company's Group Life Policy. After 12 months and subject to successful completion of apprenticeship, the apprentice will benefit from the companies profit share. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Oct 07, 2026
Full time
Since 1993, Aegis have been providing IT services nationwide. From IP telephony, Cloud services, Infrastructure, to advanced intrusion prevention systems and security, they ensure businesses run as smoothly, and as securely as possible. They take on numerous apprentices a year in which they progress internally and become highly successful. As they gain exposure to many areas of tech they have the ability to choose a career path depending on what they enjoy the most. About the role: The apprentice will be part of a small, dedicated, IT team, working closely with other engineers and reporting to their dedicated mentor. Providing IT support and assisting with installations for new and existing client bases. Building bespoke computer systems and servers, offering telephone technical support, remote support, network installations and call-out support. Undertaking internal company procedures e.g. Daily Backup checks, quarterly maintenance tasks etc. Driver advised due to office location Responsibilities: Working in conjunction with the IT Manager and the support team. Working alongside the IT Manager on the applications, telephony, infrastructure and systems so they meet current and future needs. Supporting the IT Manager in handling the day-to-day user requests from service desk system, ticketing & installations and upgrades. Developing social media strategies with the team to gain a bigger following in order to increase traffic to the website. The training programme is designed to provide real-world skills using the most recent IT technologies to transform individuals into highly skilled IT Apprentices. Desirable skills: Good communication/telephone skills. Being prepared to provide the highest level of customer service to our customers. Ability to recognise and respond to urgent customer requests. Attention to detail. Ability to follow instructions. Working well alone as well as in a team. Never being afraid to ask for help. Personable with a willingness to learn and a can-do attitude is essential. Professional approach. Having a flexible approach to work (be able to undertake other duties). Ideally, the successful candidate will need a driving licence. The entry requirements for this programme are as follows: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Working week: Monday to Friday, 9am - 5:30pm. Benefits: £2,000 salary increase available while on programme based on performance Automatic enrolment into the company's Group Life Policy. After 12 months and subject to successful completion of apprenticeship, the apprentice will benefit from the companies profit share. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Open Door Scotland has been working with homeless and vulnerable young people in West Lothian for over 30 years. They are now seeking a Digital Support & Social Media Apprentice. Responsibilities: First point of contact for incoming enquiries via telephone, email and social media channels such as Facebook Instagram, responding professionally and directing enquiries to the appropriate team member Using Microsoft Outlook to manage inboxes, schedule meetings and maintain effective communication with colleagues, supporters and external stakeholders Become a system expert in systems such as Microsoft Word , Microsoft Excel and cloud-based document management platforms such as SharePoint to record, update and maintain information accurately using digital filing systems Organising and managing digital files, emails and shared folders, ensuring information is stored correctly and can be accessed efficiently by the wider team Collaborating digitally with colleagues through Microsoft Teams , participating in meetings, sharing updates and supporting day-to-day administration activities Using Microsoft Excel to maintain records, track information, update databases and produce reports when required Creating and scheduling social media content across platforms such as Facebook, Instagram and LinkedIn , using digital marketing and content management tools Using graphic design software such as Canva to create engaging social media posts, promotional materials, leaflets and digital content Monitoring social media engagement, responding to messages and comments where appropriate, and supporting campaigns to increase awareness of the charity's services Support with updating and maintaining company websites using platforms such as Webflow , ensuring content is accurate, engaging and aligned to brand guidelines. Assist with creating, editing and publishing web pages, uploading digital content, monitoring website performance and helping to improve the overall user experience Desirable skills: Commitment to delivering excellent customer service and representing the charity professionally at all times Strong communication skills with a professional telephone manner and excellent written communication for emails, website updates and social media content Creative approach to producing engaging digital content and social media campaigns Good attention to detail when managing data, documents and online information Ability to work independently and as part of a team in a fast-paced and supportive environment Positive attitude, willingness to learn and enthusiasm for developing digital administration and social media skills Working hours: Monday to Friday, 9am - 5pm Benefits: 38 days annual leave (including bank holidays) Death in Service benefit (4x salary) Pension scheme (3% employer contribution) Enhanced sick pay Credit Union savings scheme Option to buy and sell holidays Salary advance scheme Ongoing investment in learning and development Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Oct 07, 2026
Full time
Open Door Scotland has been working with homeless and vulnerable young people in West Lothian for over 30 years. They are now seeking a Digital Support & Social Media Apprentice. Responsibilities: First point of contact for incoming enquiries via telephone, email and social media channels such as Facebook Instagram, responding professionally and directing enquiries to the appropriate team member Using Microsoft Outlook to manage inboxes, schedule meetings and maintain effective communication with colleagues, supporters and external stakeholders Become a system expert in systems such as Microsoft Word , Microsoft Excel and cloud-based document management platforms such as SharePoint to record, update and maintain information accurately using digital filing systems Organising and managing digital files, emails and shared folders, ensuring information is stored correctly and can be accessed efficiently by the wider team Collaborating digitally with colleagues through Microsoft Teams , participating in meetings, sharing updates and supporting day-to-day administration activities Using Microsoft Excel to maintain records, track information, update databases and produce reports when required Creating and scheduling social media content across platforms such as Facebook, Instagram and LinkedIn , using digital marketing and content management tools Using graphic design software such as Canva to create engaging social media posts, promotional materials, leaflets and digital content Monitoring social media engagement, responding to messages and comments where appropriate, and supporting campaigns to increase awareness of the charity's services Support with updating and maintaining company websites using platforms such as Webflow , ensuring content is accurate, engaging and aligned to brand guidelines. Assist with creating, editing and publishing web pages, uploading digital content, monitoring website performance and helping to improve the overall user experience Desirable skills: Commitment to delivering excellent customer service and representing the charity professionally at all times Strong communication skills with a professional telephone manner and excellent written communication for emails, website updates and social media content Creative approach to producing engaging digital content and social media campaigns Good attention to detail when managing data, documents and online information Ability to work independently and as part of a team in a fast-paced and supportive environment Positive attitude, willingness to learn and enthusiasm for developing digital administration and social media skills Working hours: Monday to Friday, 9am - 5pm Benefits: 38 days annual leave (including bank holidays) Death in Service benefit (4x salary) Pension scheme (3% employer contribution) Enhanced sick pay Credit Union savings scheme Option to buy and sell holidays Salary advance scheme Ongoing investment in learning and development Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Are you interested in technology and looking for an opportunity to start your career in IT? QA is recruiting on behalf of One IT Services and Solutions for an Apprentice Technical Support Engineer to join their ICT team. This is a great opportunity to gain hands-on experience in a real IT environment while working towards a recognised apprenticeship qualification. You'll work alongside experienced IT professionals, supporting the technology used across schools and developing practical skills across IT support, networking, devices, Microsoft 365 and infrastructure. About the role: As an Apprentice Technical Support Engineer, you'll be part of a team responsible for the delivery and support of ICT servers, networks, hardware, software and end-user technology across schools. You'll receive support and guidance from experienced members of the team while developing your technical knowledge and confidence. Your responsibilities will include: Providing day-to-day technical support to schools and helping resolve ICT issues Installing, configuring and supporting servers, networks, computers, devices and software Responding to incidents and requests through the ICT Helpdesk Supporting the maintenance and smooth operation of school networks Managing user and computer accounts across Active Directory, Open Directory and Microsoft 365 Helping to ensure school servers are backed up correctly and in line with relevant policies Checking that anti-virus and security software is configured and working correctly Supporting the deployment of apps and devices using Mobile Device Management (MDM) software Assisting with website filtering and e-safety controls under the guidance of senior colleagues Supporting the management of ICT equipment throughout its lifecycle, including the appropriate disposal of redundant equipment What we're looking for: You don't need to be an experienced IT professional - this is an apprenticeship designed to help you learn and develop. We're looking for someone who: Has a genuine interest in IT and technology Enjoys problem-solving and learning how things work Is a confident and clear communicator Has a professional and friendly telephone manner Works well as part of a team Is happy to provide assistance and support to colleagues and customers Is keen to learn new technical skills and develop a career within IT Understands the importance of providing a high standard of customer service Has a full UK driving licence and access to a vehicle on a daily basis (desirable) The entry requirements for this programme are as follows: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Working hours: 37 hours a week, 8am - 4pm, 8.30am - 4.30pm or 9am- 5pm Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Oct 06, 2026
Full time
Are you interested in technology and looking for an opportunity to start your career in IT? QA is recruiting on behalf of One IT Services and Solutions for an Apprentice Technical Support Engineer to join their ICT team. This is a great opportunity to gain hands-on experience in a real IT environment while working towards a recognised apprenticeship qualification. You'll work alongside experienced IT professionals, supporting the technology used across schools and developing practical skills across IT support, networking, devices, Microsoft 365 and infrastructure. About the role: As an Apprentice Technical Support Engineer, you'll be part of a team responsible for the delivery and support of ICT servers, networks, hardware, software and end-user technology across schools. You'll receive support and guidance from experienced members of the team while developing your technical knowledge and confidence. Your responsibilities will include: Providing day-to-day technical support to schools and helping resolve ICT issues Installing, configuring and supporting servers, networks, computers, devices and software Responding to incidents and requests through the ICT Helpdesk Supporting the maintenance and smooth operation of school networks Managing user and computer accounts across Active Directory, Open Directory and Microsoft 365 Helping to ensure school servers are backed up correctly and in line with relevant policies Checking that anti-virus and security software is configured and working correctly Supporting the deployment of apps and devices using Mobile Device Management (MDM) software Assisting with website filtering and e-safety controls under the guidance of senior colleagues Supporting the management of ICT equipment throughout its lifecycle, including the appropriate disposal of redundant equipment What we're looking for: You don't need to be an experienced IT professional - this is an apprenticeship designed to help you learn and develop. We're looking for someone who: Has a genuine interest in IT and technology Enjoys problem-solving and learning how things work Is a confident and clear communicator Has a professional and friendly telephone manner Works well as part of a team Is happy to provide assistance and support to colleagues and customers Is keen to learn new technical skills and develop a career within IT Understands the importance of providing a high standard of customer service Has a full UK driving licence and access to a vehicle on a daily basis (desirable) The entry requirements for this programme are as follows: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Working hours: 37 hours a week, 8am - 4pm, 8.30am - 4.30pm or 9am- 5pm Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
