Forward Assist Recruitment

We are offering a fantastic opportunity for an experienced Head of Processing/Customer Service with an immediate start at a market leading, dynamic and renowned property, technology and innovative, technology-based car parking company. The role This is a senior leadership role with responsibility for overseeing customer service and processing operations. You will lead, develop and inspire teams while ensuring service delivery meets business objectives, customer expectations, regulatory requirements, and performance targets. The successful candidate will combine strategic leadership with a hands-on approach, driving operational performance, customer satisfaction, process optimisation, and team development. Main Responsibilities Operational Leadership Lead and develop customer service and processing teams to deliver exceptional service standards. Drive a culture of accountability, engagement, performance, and continuous improvement. Ensure operational activities are delivered efficiently, effectively, and in line with company objectives. Lead workforce planning to ensure resources are aligned to business demand. Customer Experience Champion a customer-centric approach across all service channels. Oversee the effective resolution of customer enquiries, complaints, and escalations. Identify opportunities to improve customer journeys and enhance service quality. Governance, Risk & Compliance Ensure operational processes comply with company policies, industry requirements, and regulatory obligations. Maintain robust controls, quality assurance processes, and reporting standards. Identify operational risks and implement appropriate mitigation strategies Drive consistency, accuracy, and compliance across all customer service and processing activities. People Leadership Recruit, develop, coach, and retain high-performing team members. Create clear development pathways and succession plans. Conduct regular performance reviews and support individual growth. Continuous Improvement & Performance Management Lead process improvement initiatives to increase efficiency and scalability. Identify opportunities for automation, technology enhancement, and operational innovation. Support business growth through the implementation of best practice operating models. Analyse operational data and trends to identify risks, opportunities, and improvement initiatives. Establish, monitor, and report on key performance indicators (KPIs) Deliver measurable improvements in productivity, quality, and service performance. Skills & Experience: Significant experience leading customer service, operations, or processing teams. Demonstrable success in delivering operational improvements and performance outcomes. Strong leadership and people management skills. Experience managing KPIs, SLAs, and operational performance frameworks. Excellent stakeholder management and relationship-building skills. Strong analytical and problem-solving capabilities. Ability to interpret operational and financial data to support decision-making. Excellent written and verbal communication skills. Proven ability to manage multiple priorities and perform effectively under pressure. Strong organisational and planning skills. Ability to work under pressure, manage your time effectively and work on your own initiative A desire to help others work towards targets and develop their skills Flexible attitude and the ability to manage change Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.

Our client is a leading UK manufacturer and supplier of high-quality storage and workspace solutions, delivering innovative products and exceptional service to customers across a wide range of industries. Due to continued growth, they are looking to appoint an Estimating & Internal Sales Team Leader to strengthen their commercial team. Estimating & Internal Sales Team Leader Role Overview The Estimating & Internal Sales Team Leader is responsible for managing the estimating function and coordinating the flow of enquiries from the external sales team. The role ensures enquiries are reviewed, allocated fairly across the estimating team, priced accurately, and returned to customers within agreed timescales. The position acts as the link between Sales, Estimating, Operations and Suppliers to maximise customer satisfaction, quotation conversion, and profitability. Leadership & Coordination Responsibilities Act as the central coordination point for all incoming sales enquiries. Review opportunities and ensure sufficient information is available for pricing. Allocate estimating workload fairly across the estimating team based on capacity and complexity. Monitor quote progress and ensure deadlines are achieved. Prioritise urgent and strategic opportunities appropriately. Provide support, direction, and accountability within the estimating team. Escalate workload risks and propose solutions. Promote collaboration between Sales, Operations and Procurement. Commercial & Estimating Responsibilities Prepare and review quotations and estimates. Maintain pricing accuracy and margin control. Identify risks, opportunities, and value engineering solutions. Support sales managers with proposals and customer follow-up. Maintain CRM records and pipeline visibility. Skills & Experience Estimating and internal sales experience. Strong planning and workload management capability. Commercially astute with excellent numerical skills. Strong communication and stakeholder management. Experience managing priorities in a fast-paced environment. Personal Attributes Leader and organiser. Calm under pressure. Fair and objective decision maker. Detail-oriented and process driven. Customer focused and proactive. Key Performance Indicators 95%+ quotations returned within target timescales. Balanced workload across estimators. High quote accuracy with minimal errors. Improved quote conversion rates. CRM data maintained accurately. Positive feedback from Sales and Operations teams.

Our client is an Independent Security Systems Integrator, with expertise built over decades delivering security solutions for high-security, public space, transport, and infrastructure projects throughout the UK and Ireland Working in collaboration with the sales, service, and commercial functions, you will effectively manage a range of implementation projects from inception through to close-out to agreed quality, time and cost criteria. Projects will vary in size and scope, so you should be equally comfortable and effective working as lead or part of a larger project team Your main activities will be the management of on-site installation and commissioning engineering resources to achieve the in-scope contracted requirements and the development and maintenance of an agreed schedule of works with the client and other contracting parties. Key Responsibilities Delivery of assigned projects to agreed quality, time and cost criteria. Management of multiple projects in a matrix organisation environment. Lead the assigned project team to achieve successful project outcomes. Development and maintenance of project scope definitions, plans and schedules, including the identification of resource requirements. Identification and management of project risks (threats and opportunities). Management of change technical and commercial. Preparation and delivery of management/progress reports to senior management and clients (as appropriate), to agreed schedules. Identification of recovery plans in event of adverse project variances to recover project predicted outturn. Preparation of purchase requisitions to procure materials for projects managed. Providing support to business winning team, as required. Support the business continuous improvement initiatives through, for example, contributing to learning from experience activities. Qualifications 3+ years experience successfully managing multiple projects in multi-client environments with significant client facing exposure. Experience of mid technology companies (SMEs) experience of security / telecoms / electronics / technology industries advantageous. Good grounding in project management principles (i.e. APM Level D preferred, PMI, PRINCE2 Practitioner) with formal life cycle management experience. Sound knowledge of CDM Regulations with experience of managing projects within CDM governed environments, contributing to effective health and safety planning, risk management, and coordination of relevant documentation and stakeholders. Excellent commercial awareness knowledge of JCT/NEC3/4 Contract frameworks advantageous. Ability to develop appropriate relationships with internal and external stakeholders. Excellent communication skills in written, spoken and through presentations. Can do attitude. Demonstrable commitment to developing others to raise the capabilities and performance of the business. Strong IT literacy with a good working knowledge of the Microsoft suite of tools (including Word, Excel, PowerPoint, Outlook and Microsoft Project), and confidence using digital tools to support effective project delivery. What We Offer We offer a range of benefits that help make our client a great place to work. Please note that benefits may vary depending on region and role. Remote & Hybrid Working Supported Flexible Working, Around Core Hours Health & Wellbeing Programme Life Assurance (4 x Annual Salary) 5% Matched Pension Scheme Carry Over Holidays (Up To 5) Reward & Recognition Programme Long Service Rewards Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.

ACCOUNTS RECEIVABLE SPECIALIST OLDHAM £26,000 £30,000 DOE Oldham Supporting a busy, fast-paced manufacturing business This role keeps the money moving. Invoices out. Cash in. Problems chased. Nothing left sitting quietly on a ledger hoping no one notices If you re someone who stays on top of things, isn t afraid of a follow-up call, and actually enjoys bringing order to chaos this will feel like home. THE ROLE You ll be responsible for the full Accounts Receivable function making sure invoices are raised correctly, payments are collected on time, and accounts stay clean and accurate. Day to day, you ll be: Raising and issuing invoices accurately (no guesswork here) Processing incoming payments and allocating them correctly Monitoring aged debt and chasing overdue invoices Speaking with customers to resolve queries and keep things moving Reconciling accounts and investigating discrepancies Producing reports (aging, forecasts, cash flow insights) Working closely with sales and internal teams to fix issues before they become problems This is a hands-on role where you ll be trusted to manage your ledger properly. WHAT YOU LL NEED Experience in an Accounts Receivable / Credit Control role Confident with systems like Sage / Orderwise (or similar) Strong attention to detail (you don t let things slip) Comfortable chasing payments and having conversations others avoid Good Excel skills Able to prioritise and work independently in a busy environment WHY THIS ROLE? Because this isn t just send invoices and hope for the best. You ll be: Owning your ledger Making a real impact on cash flow Working in a business where AR actually matters Given the autonomy to do your job properly If you re the kind of person who: Keeps things organised Follows things through And doesn t shy away from picking up the phone You ll thrive here. Drop me a message if you want more info or fancy a chat. Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.

Quality and Performance Manager JOB DESCRIPTION Job Title: IPS CtW Quality and Performance Manager Location: National / Hybrid Hours: Monday Friday 37.5 pw Accountable to: Head of Supported Employment Background Our IPS (Individual Placement and Support) and Connect to Work services support individuals to overcome barriers and build sustainable, positive futures through employment. Central to our approach is embedding the voices and lived experience of the people we support in everything we do, from service design to delivery and evaluation. About the role: We are seeking an experienced Quality & Performance Manager to lead on fidelity, compliance, and performance across multiple IPS and Connect to Work contracts nationwide. This is a strategic and hands on role, responsible for ensuring high quality service delivery aligned with IPS fidelity standards, while using data and insights to drive continuous improvement, performance outcomes, and future growth. You will work closely with senior leaders to strengthen service impact, support contract delivery, and contribute to business development. Job summary: The Quality & Performance Manager will lead on ensuring high standards of fidelity, compliance, and performance across Intuitive Thinking Skills IPS and Connect to Work contracts nationally. The role is responsible for monitoring service quality against IPS Grow and contractual standards, analysing performance data, and driving continuous improvement across multiple teams. Working closely with senior leaders and Employment Specialist Leads, the post holder will provide expert guidance, oversight, and support to ensure services consistently deliver positive outcomes for participants. The role also plays a key part in developing a robust data and impact framework, supporting strategic decision-making, and contributing to business growth through evidence-led insights. Key Responsibilities: Quality, Fidelity & Compliance • Ensure all services meet IPS Grow / BASE SEQF fidelity standards and contractual requirements • Monitor and improve compliance across all IPS and Connect to Work teams • Lead fidelity reviews and support teams to achieve and maintain Good or above ratings Performance & Data Insight • Lead the collection, analysis, and reporting of performance and compliance data • Develop and present clear, insightful reports to senior leadership • Build a comprehensive programme impact framework, including engagement, outcomes, and service impact • Use data to inform strategic decisions and continuous improvement Leadership & Team Development • Support and mentor Employment Specialist Leads to improve practice and outcomes • Work collaboratively with senior programme leads to strengthen service delivery • Contribute to performance reviews and ensure accountability across teams • Promote a culture of high performance, engagement, and continuous learning Stakeholder & Service Integration About You: Essential: Strong analytical skills with attention to detail Proven experience in quality, compliance, or fidelity focused roles Experience managing or supporting teams to improve performance Desirable: Experience within IPS or Connect to Work programmes Knowledge of IPS fidelity frameworks (e.g. IPS Grow / BASE SEQF) Background in welfare to work, employment support, or any related services Job Type: Full-time - £36,000 - £40,000 depending on experience Benefits: Company pension Cycle to Work scheme Employee discounts Company events Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.

Our client is an Independent Security Systems Integrator, with expertise built over decades delivering security solutions for high-security, public space, transport, and infrastructure projects throughout the UK and Ireland Working in collaboration with the sales, service, and commercial functions, you will effectively manage a range of implementation projects from inception through to close-out to agreed quality, time and cost criteria. Projects will vary in size and scope, so you should be equally comfortable and effective working as lead or part of a larger project team Your main activities will be the management of on-site installation and commissioning engineering resources to achieve the in-scope contracted requirements and the development and maintenance of an agreed schedule of works with the client and other contracting parties. Key Responsibilities Delivery of assigned projects to agreed quality, time and cost criteria. Management of multiple projects in a matrix organisation environment. Lead the assigned project team to achieve successful project outcomes. Development and maintenance of project scope definitions, plans and schedules, including the identification of resource requirements. Identification and management of project risks (threats and opportunities). Management of change technical and commercial. Preparation and delivery of management/progress reports to senior management and clients (as appropriate), to agreed schedules. Identification of recovery plans in event of adverse project variances to recover project predicted outturn. Preparation of purchase requisitions to procure materials for projects managed. Providing support to business winning team, as required. Support the business continuous improvement initiatives through, for example, contributing to learning from experience activities. Qualifications 3+ years experience successfully managing multiple projects in multi-client environments with significant client facing exposure. Experience of mid technology companies (SMEs) experience of security / telecoms / electronics / technology industries advantageous. Good grounding in project management principles (i.e. APM Level D preferred, PMI, PRINCE2 Practitioner) with formal life cycle management experience. Sound knowledge of CDM Regulations with experience of managing projects within CDM governed environments, contributing to effective health and safety planning, risk management, and coordination of relevant documentation and stakeholders. Excellent commercial awareness knowledge of JCT/NEC3/4 Contract frameworks advantageous. Ability to develop appropriate relationships with internal and external stakeholders. Excellent communication skills in written, spoken and through presentations. Can do attitude. Demonstrable commitment to developing others to raise the capabilities and performance of the business. Strong IT literacy with a good working knowledge of the Microsoft suite of tools (including Word, Excel, PowerPoint, Outlook and Microsoft Project), and confidence using digital tools to support effective project delivery. What We Offer We offer a range of benefits that help make our client a great place to work. Please note that benefits may vary depending on region and role. Remote & Hybrid Working Supported Flexible Working, Around Core Hours Health & Wellbeing Programme Life Assurance (4 x Annual Salary) 5% Matched Pension Scheme Carry Over Holidays (Up To 5) Reward & Recognition Programme Long Service Rewards Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.

Service Manager Kidderminster Up to £55,000 OTE up to £70,000 08:30 -18:00, Monday to Friday Vehicle allowance, great benefits, mobile phone and laptop Your Role: Our client is looking for an experienced and dedicated Service Manager who is passionate about leading a team to deliver exceptional customer service and inspiring those around them to achieve their best. As Service Manager, you will have a strong background in the service area of the automotive industry but will also drive operational excellence across the site, working with the departmental managers. This is a fantastic chance for someone who is inspirational, able to create, motivate and lead high-performing teams, and passionate about delivering outstanding customer experiences. You will need to be organised and strategic to ensure the success and growth of the site. You will take overall responsibility for the Kidderminster branch, ensuring the service department thrives while maintaining oversight of site productivity and profitability. If you re ready for a challenge and want to be part of something exciting, we d love to hear from you. Day to day, you will be: Leading and inspiring your team to deliver the highest levels of customer service and achieve site and individual goals. Monitoring compliance with all statutory regulations and ensuring both quality and service standards are being met. Controlling cost management for department. Work with managers of our departments at site to ensure a joined up, positive approach to teamwork and customer service. Working with relevant departments across the business, such as Marketing, People and IT to uphold company values and ensure correct processes and policies are followed. Ensure site and departmental KPIs are met, through robust leadership and a hands-on approach. Leading and developing apprentices. Managing, coaching and motivating employees to ensure a high quality of staff. Together with employees, establishing business objectives and personal development goals, and monitoring performance against agreed targets. Undertaking appraisals with your team every September and following up with regular 121s and PDPs. Building strong working relationships with customers. Performance analysis to identify areas of weakness and appropriate, targeted marketing activity. Ensuring all health and safety policies are followed and upheld, including risk assessments and H&S eLearning. Promote the development of your team. Skills and Behaviours required: You hold an NVQ in Motor Vehicle Mechanisms (preferred). You possess extensive motor industry experience, in a service position at management level. Extensive knowledge of the operational running of a workshop and business administration. Exceptionally organised always knows how the team and site is performing, leads by example and knows how to delegate to add value to your teams and the business. A thorough knowledge of customer and market analysis, marketing initiatives and customer satisfaction. Must be experienced in people management, particularly in terms of achievement through teams. Leadership style should be highly visible and hands on. Enthusiasm and continuously improve product knowledge of self and others. Ability to drive business performance through strong customer relationships and proactive workload generation. Desire to achieve the highest standard of personalised customer care. A flexible approach to work and adaptable to thrive in a changing environment. You are computer literate and confident using technology. Benefits for you Company vehicle or car allowance An extra day off for your Birthday 23 days of annual leave per year PLUS Bank Holidays Four times death in service benefit. Internal Mentorship programme Working for a workplace which champions women. Awarded Armed Forces Covenant Silver Award (RLS) Working with our award-winning team several of our team were recognised at the MT WIMT awards and we won silver at the internal communication and engagement awards for our new starter onboarding process. Auto-enrolment pension. Self-development journal Enhanced Maternity and Paternity pay policies and return to work post mat-leave policy. Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion). Mental Health First Aiders. Reward and recognition programmes Annual appraisals programme and progression opportunities. Manufacturer training and access to our in-house training. Long service recognition and annual leave increase after 5 years service. Branded uniform Charities of the Year programme, Army Sport sponsors and community engagement initiatives Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.

Solutions Architect, Central London An exciting Solutions Architect role with a salary of 100,000 plus bonus and career progression opportunities for a permanent role based in our Marylebone, London office. We are offering a fantastic opportunity for an experienced Solutions Architect at a market leading, dynamic and renowned property, technology and innovative, technology-based car parking company. Our client is a market leading, renowned UK business, established over 50 years ago. The company operates over 3500 sites across the UK and Ireland providing specialist services to a wide range of blue-chip clients. The role We are seeking technical polyglots who enjoy both technical architectural design, hands-on coding and peer reviews, though also like the idea of the equally important social/client-facing aspect of the role. The role is responsible for defining the development architecture across a blend of in-house bespoke solutions and 3rd party products and helping to shape the longer-term strategic development architecture for the organisation. It will also involve understanding key business processes and consider approaches to delivering the required capabilities, including identifying and assessing new technologies. You will be involved in designing, developing, and deploying AI-powered automation solutions that can transform operational processes at scale. You will be assisting the head of business solutions and other architects on developing architecture strategy and target architecture model. You will be working closely with delivery team members to coach and promote best-practice solution development architecture as well as supporting business analysts and product owners in planning and story-mapping for new development. You will act as technical design authority (TDA) for delivery of technical stories and produce technical documentation artefacts to support the delivery process. Main Responsibilities Duties will include: The design and implementation of best-in-class software architecture Produce and communicate clear technical designs to guide and contextualise solution development across products, services, projects, and systems, including applications, technologies, processes, and information which meet the business strategic needs. Create and maintain the architecture models and related reference data in our enterprise repository as part of your normal project tasks. Provide solution architecture deliverables, including current and target state architecture, standard definitions, reference models, architecture designs and patterns Ensure that all work undertaken by you and your colleagues is of the highest quality and meets the agreed standards for software delivery. Support product managers in product decisions to maintain, refresh or retire services, or systems, including applications, technologies, processes, and information. Participate actively in all team ceremonies (daily stand-up, team retros, sprint reviews, story-mapping, backlog refinement) helping the entire delivery team be the best that they can. Essential Skills: C# .NET Core, REST API Design and Development, API Management Document or No-SQL database solutions (particularly Elasticsearch) Messaging and microservices based architecture (Azure Service Bus, Azure Functions) Formal architecture documentation and diagramming techniques (BPMN, UML, Wireframing) Experience with AI tools and frameworks such as Claude code. Test and behaviour driven development strategies (TDD, BDD, Gopher) Agile Delivery Methodologies, SCRUM, SCRUMBAN Working in an agile environment using JIRA and Confluence Experience working in a data-centric organisation Desirable Skills React front-end development React. Native cross-platform mobile application development Android development (Java/Kotlin/Dagger2) Image Processing, ANPR (automated number plate recognition) and OCR library implementations Exposure to process modelling, for example in BPMN IoT relay control systems Networking security (firewalls and network traffic control) Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.

AREA SALES MANAGERS WANTED Territories Available: Wales West Midlands Shropshire Warwickshire Greater London Hertfordshire Berkshire Oxfordshire £45,000 + Uncapped Commission (OTE £80,000+) 47.5 hours per week (Field-Based Role) This is not a sit-back sales role. This is for people who: Know how to win business Build relationships that last And consistently deliver results THE ROLE You ll be responsible for driving sales across a range of construction and heavy equipment products within your territory. This is a field-based role where you ll be: Generating new business through networking and prospecting Managing and growing existing accounts Closing deals and identifying additional revenue opportunities Working closely with internal teams to deliver a seamless customer experience WHAT YOU LL NEED Proven experience in plant, construction, or heavy equipment sales Strong track record of hitting and exceeding targets Ability to build and maintain long-term customer relationships Self-motivated, organised, and comfortable working independently Commercial awareness and confidence to close deals WHAT S ON OFFER £45,000 basic salary Uncapped commission (OTE £80k+) Established territories with real opportunity Strong product offering and support network Long-term career growth FINAL WORD If you re a driven sales professional who thrives in a field-based role and knows how to generate results This is one worth having a conversation about. Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.

PAID MEDIA SPECIALIST / PPC MANAGER OLDHAM £30,000 £38,000 Oldham 12-Month Fixed Term Contract Supporting a busy, fast-growing business This is not a boost a post and hope for the best role. This is for someone who: understands performance marketing knows how to turn clicks into revenue and can actually see what s working and scale it If you live in Meta Ads, Google Ads, and dashboards that tell real stories keep reading. THE ROLE You ll be owning paid media across multiple channels driving traffic, leads, and sales across a portfolio of brands. This is hands-on, data-driven, and results-focused. Day to day, you ll be: Paid Social (Meta & LinkedIn) Planning and running campaigns across Facebook, Instagram & LinkedIn Building, testing, and optimising ads to drive leads and conversions Dialling in audiences, creatives, and messaging to improve performance Monitoring CTR, CPC, ROAS and making real-time improvements Google Ads / PPC Managing campaigns across Search, Display, PMax & Video Keyword research, ad group structure, and campaign builds Writing ad copy that actually converts (not just fills space) Monitoring performance and optimising bids, targeting, and spend Using GA4, tracking tools, and data to guide decisions E-Commerce PPC (Amazon & eBay) Managing marketplace campaigns to drive product visibility and sales Optimising keywords, bids, and budgets Monitoring ACoS, ROAS, and performance metrics Scaling what works, cutting what doesn t WHAT YOU LL NEED Strong experience across Paid Social and Google Ads Comfortable working with data, analytics, and performance metrics Experience with GA4, GTM, and conversion tracking Understanding of e-commerce platforms (Shopify, Amazon, eBay ideal) Ability to test, learn, and optimise campaigns continuously Commercial mindset you care about results, not just activity WHY THIS ROLE? Because this isn t a boxed-in marketing job. You ll be: Trusted to run campaigns properly Given the autonomy to make decisions Working in a role where performance actually matters Able to make a visible impact on revenue If you re the kind of person who: checks performance before your morning coffee gets a buzz from improving ROAS and loves turning data into decisions You ll do very well here. Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.

CUSTOMER SERVICE CO-ORDINATOR OLDHAM £27,000 £28,000 Oldham Supporting a busy, fast-paced manufacturing business This is not just answer the phone and log a ticket. This is for the people who: actually care when something goes wrong take ownership and don t pass problems around like a hot potato If you re the one who sorts it, fixes it, and makes the customer feel like they ve been looked after properly you ll fit straight in. THE ROLE You ll be at the centre of everything customer-related keeping orders moving, solving problems, and making sure customers actually enjoy dealing with the business (rare, but we love to see it). Day to day, you ll be: Processing customer orders accurately and on time Handling calls and emails keeping communication clear, professional, and helpful Resolving customer queries and complaints properly (not just ticking a box) Providing updates on stock, pricing, and lead times Working closely with internal teams to make sure everything runs smoothly Building strong relationships with customers and stakeholders Getting involved in improving processes and customer experience This is a role where you ll be busy but in a good, time goes fast kind of way. WHAT YOU LL NEED Previous customer service / coordination / admin experience Strong attention to detail (orders need to be right) Confident communicator phone, email, face-to-face Organised and able to prioritise in a fast-paced environment Good IT skills (Microsoft Office as a minimum) A solutions-focused mindset you fix things, not avoid them Bonus points if you ve used CRM or order systems (Orderwise etc.) WHY THIS ROLE? Because this isn t one of those sit quietly and answer calls jobs. You ll be: A key part of the business Trusted to manage customer relationships properly Involved in making things better, not just maintaining the status quo If you re the kind of person who: enjoys being busy likes helping people and takes pride in doing things right You ll thrive here. Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.

Fleet Sales Business Development Executive Location: South East Salary: £50,000 basic + uncapped commission Hours: Monday to Friday, 08 00 (45 hours per week) Flexible working options available Benefits include vehicle allowance, birthday leave, mobile phone and laptop The Role An opportunity has arisen for a driven and commercially focused Business Development Executive to join a successful sales team within the automotive sector. This is a field-based role focused on generating new business, managing fleet customers, and delivering tailored vehicle solutions. You will be responsible for the full sales cycle, from initial prospecting through to closing deals and maintaining long-term client relationships. This role would suit a high-performing sales professional who thrives on winning new business and building a strong customer base. Key Responsibilities Identifying and developing new business opportunities within your territory Building and managing relationships with fleet customers Managing the full sales cycle from lead generation to closing deals Understanding customer requirements and providing suitable vehicle solutions Preparing and managing quotations, ensuring accuracy and follow-up Maintaining an up-to-date CRM system with all customer activity Promoting current campaigns and achieving sales targets Delivering a high level of customer service throughout the sales process Coordinating with internal teams to ensure a smooth customer journey Managing vehicle handovers and ensuring customer satisfaction Skills and Experience Required Proven experience in a business development or field sales role Strong track record of achieving and exceeding sales targets Experience within automotive, fleet, or vehicle sales is advantageous Excellent communication and relationship-building skills Ability to prospect, negotiate, and close deals effectively Highly self-motivated with strong organisational skills Resilient and able to handle rejection in a target-driven environment Good level of IT literacy and CRM usage Interest or experience in electric vehicles would be beneficial Summary This role is ideal for a motivated sales professional who enjoys building relationships, generating new business, and working in a fast-paced, target-driven environment with strong earning potential. Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.

Credit Controller Location: Westbury Salary: £26,437 £27,000 Hours: Monday to Friday, 09 30 (40 hours per week) The Role An opportunity has arisen for an organised and detail-focused Credit Controller to join a busy finance team. This role is key to maintaining healthy cash flow, managing customer accounts, and supporting the wider business through effective credit control processes. You will be responsible for monitoring aged debt, managing collections, and maintaining strong customer relationships, while ensuring accuracy across all financial records. Key Responsibilities Managing customer accounts and credit limits in line with company policy Monitoring and actively pursuing aged debt Proactively contacting customers to secure payments and resolve queries Allocating incoming cash accurately Performing regular account reconciliations Prioritising high-risk and overdue accounts Liaising with internal teams to resolve billing discrepancies Maintaining accurate financial records and ensuring compliance with procedures Skills and Experience Required Previous experience within a Credit Control or Accounts Receivable role Strong understanding of aged debt management and collections processes Experience with cash allocation and account reconciliation High level of attention to detail and accuracy Ability to manage workload effectively in a fast-paced environment Confident and professional communication skills when dealing with customers Good working knowledge of Microsoft Excel Organised, proactive, and able to prioritise effectively Discreet and professional when handling financial information Summary This role would suit a confident and organised individual who is comfortable managing customer accounts, building relationships, and ensuring timely payments while maintaining a high level of accuracy. Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.

An exciting Client Reporting Manager role with a salary of 70,000, plus bonus and career progression opportunities for a permanent role based in Marylebone We are offering a fantastic opportunity for an experienced Client Reporting Manager with an immediate start at a market leading, dynamic and renowned property, technology and innovative, technology-based car parking company. Our client is a market leading, renowned UK business, established over 50 years ago. The company operates over 3500 sites across the UK and Ireland providing specialist services to a wide range of blue-chip clients. The role We are looking for an enthusiastic, dedicated and dynamic Client Reporting Manager to join our Finance team for a permanent, full-time role. The role will involve managing and implementing client reporting within the business. The role is full time, Monday to Friday at our Marylebone office. Main Responsibilities Ensuring the production and distribution of reports Client performance reviews Proactively manage communication with internal Managers with regard to report deadlines and requirements Quality checks Data & business analysis Responding to client queries Analysis and implementation of reporting requests Conduct regular audits to ensure accuracy and compliance within internal standards and client requirements. Auditing Actively contribute towards the successful delivery of the business Client Relationship Management Strategy Skills: Part or fully qualified (ACA/ACCA/CIMA) or strong financial experience Pragmatic and commercially focused Strategically and analytically minded Possess strong technical reporting skills Ability to work under pressure and adaptable to change Ability to lead, influence and develop Strong team management and leadership Excellent communication and rapport building skills Strong relationship building skills and the ability to manage numerous stakeholders Advanced Excel skills We are looking to appoint a highly collaborative, qualified accounts professional with experience in client reporting. This is a unique chance to join a high growth business that will provide an exceptional opportunity for career progression. You should be able to make key decisions that will impact the business in both Ireland and UK companies. Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.

Digital Marketing Executive Our client is seeking a proactive and results driven Digital Marketing Executive to join their team. This role will be responsible for the planning, execution and optimisation of paid and organic digital marketing activity, supporting lead generation and brand growth across multiple channels. The successful candidate will play a key role in managing paid media campaigns, improving website performance and ensuring high quality, engaging content across all digital platforms. This is an excellent opportunity for someone with strong digital marketing experience who is looking to take ownership of campaigns and make a measurable impact within a fast-paced environment. Key Responsibilities • Plan, implement and optimise paid media campaigns across platforms including Google Ads (PPC), paid social media and LinkedIn. • Manage and develop SEO strategy to improve organic search rankings, website traffic and visibility. • Monitor, analyse and report on campaign performance, making data driven recommendations for continuous improvement. • Manage and maintain company websites, including content updates, optimisation and performance improvements. • Create and coordinate engaging digital content aligned with brand and campaign objectives. • Work closely with internal stakeholders and external agencies to deliver integrated marketing campaigns. • Conduct keyword research, competitor analysis and market research to inform strategy. • Ensure all digital activity aligns with brand guidelines and business objectives. • Support the development of landing pages and conversion rate optimisation initiatives. • Maintain accurate reporting dashboards and provide regular performance updates. Skills and Experience Required • Proven experience in digital marketing, with a focus on paid media (PPC, paid social and LinkedIn). • Strong understanding of SEO principles and best practices. • Experience managing and updating website content (WordPress or similar CMS). • Proficiency in digital marketing tools such as Google Ads, Google Analytics and social media platforms. • Strong analytical skills with the ability to interpret data and translate insights into action. • Excellent organisational skills with the ability to manage multiple campaigns and deadlines. • Strong written and verbal communication skills. • A proactive, results focused and adaptable approach to work. • Experience within B2B or automotive sectors would be desirable but not essential. Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.

Sales Operative Location: Gosfield Hours: 8.30am 5.00pm Job type: 12-month contract to cover maternity leave. An opportunity has arisen within their Spare Parts Sales business for the recruitment of an office-based Sales Operative. This role involves working closely with the existing sales team, reporting directly to the departmental Director. You will need to be resourceful and calm under pressure, with a positive, confident, and proactive approach to the delivery of the highest Customer Service levels. You will be required to develop internal and external relationships to maximise services, sales, and revenue. Drawing on your experience and excellent organisation skills you will be a strong communicator and have an excellent knowledge of Parts KPIs and processes. Requirements of the Parts Sales Operative: Not essential but preferably having previously worked in a sales role within the transporter/motor trade industry. The ability to communicate at all levels. A self-motivated individual able to work using their own initiative. Able to generate new sales with existing and new customers through a structured, disciplined, and professional approach. The ability to work under pressure and meet all deadlines. To identify new business and maximise growth whilst building new relationships. Organised and plan to efficiently cover the full customer base. Computer literate, proficient in Microsoft Office Applications, (Word, Excel) Supply chain would be an advantage. GCSE, or equivalent, grades C/4 and above or equivalent in maths and English To be able to conduct this role effectively you would need to have a good understanding and experience of the following within a commercial fleet truck/trailer environment: Stock Management Stock Control General issuing of parts Goods received Discrepancies Obsolescence s Profit and Loss Be IT literate. Social media platforms. Benefits of becoming the Parts Sales Operative: Full on the job training provided. 20 days holiday + bank holidays Birthday leave. The successful candidate will be required to represent the business as part of a team at customer events. Impress stock checks offsite which may include the occasional overnight stay. Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.

ACCOUNTS RECEIVABLE SPECIALIST OLDHAM £26,000 £30,000 DOE Oldham Supporting a busy, fast-paced manufacturing business This role keeps the money moving. Invoices out. Cash in. Problems chased. Nothing left sitting quietly on a ledger hoping no one notices If you re someone who stays on top of things, isn t afraid of a follow-up call, and actually enjoys bringing order to chaos this will feel like home. THE ROLE You ll be responsible for the full Accounts Receivable function making sure invoices are raised correctly, payments are collected on time, and accounts stay clean and accurate. Day to day, you ll be: Raising and issuing invoices accurately (no guesswork here) Processing incoming payments and allocating them correctly Monitoring aged debt and chasing overdue invoices Speaking with customers to resolve queries and keep things moving Reconciling accounts and investigating discrepancies Producing reports (aging, forecasts, cash flow insights) Working closely with sales and internal teams to fix issues before they become problems This is a hands-on role where you ll be trusted to manage your ledger properly. WHAT YOU LL NEED Experience in an Accounts Receivable / Credit Control role Confident with systems like Sage / Orderwise (or similar) Strong attention to detail (you don t let things slip) Comfortable chasing payments and having conversations others avoid Good Excel skills Able to prioritise and work independently in a busy environment WHY THIS ROLE? Because this isn t just send invoices and hope for the best. You ll be: Owning your ledger Making a real impact on cash flow Working in a business where AR actually matters Given the autonomy to do your job properly If you re the kind of person who: Keeps things organised Follows things through And doesn t shy away from picking up the phone You ll thrive here. Drop me a message if you want more info or fancy a chat. Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.