C&M Travel Recruitment

Cruise Sales Consultant required by an ambitious tour operator who are embarking on an exciting period of growth. They are looking for an individual who has passion for cruise whether that is Luxurious Ocean Voyages, Expeditions to the Polar Regions or more Specialist Journeys. Cruise Sales Consultant Responsibilities: Build and manage your own portfolio of clients Create bespoke cruise itineraries with premium, personalised enhancements Guide clients through the full booking journey from start to finish Deliver exceptional service that drives loyalty and repeat travel Promote exclusive benefits and client events Stay informed on industry trends, products, and destinations Cruise Sales Consultant Experience and Skills: Experience selling cruise product Thorough knowledge of diverse cruise product Strong listener and ability to transform ideas into a dream tailormade experience Exceptional communication skills Commercial thinker and high level of sales drive Cruise Sales Consultant Additional Information: Salary 31K-36K plus commission with on target earnings of 60K rising to 80K Hybrid working (2days in the London Office, 3 from home) Generous benefits package If you are interested in joining this friendly, award-winning tour operator and your experience fits the above criteria please send your CV to (url removed) asap

Join this leading global adventure travel company within their Application Support team as a System Support Analyst managing and resolving support request for the organization systems. System Support Analyst, Responsibilities Respond to support inquiries, classify and prioritise tickets, escalate issues and perform troubleshooting Providing technical assistance to both internal and external users Perform system troubleshooting, including manual or bulk data updates and user access adjustments System Support Analyst, Skills Required 1-3 years experience in an IT Operations, or technical analyst role A good understanding of computer hardware, operating systems (Windows, macOS), and security best practices Clear written and verbal communication skills to support users and document solutions effectively Additional Information Paying circa 35K Hybrid with the London offices, working 3 days in on Tue, Wed and Thur. Working hours 09.00 - 17.30 20 days holiday, plus 3 wellbeing days, plus birthday off and 1 volunteer day Private medical Familiarisation trips To apply for this System Support Analyst please either apply online, email your c.v to (url removed) or call Amy on (phone number removed) quoting Ref: AM

Marketing Executive, A growing travel industry business is seeking a commercially focused Marketing Executive to join its team. This hands-on role will manage customer communications across email, SMS and emerging channels, alongside automated journeys, partner campaigns, website activity, social media and performance analysis across two established travel brands. £30K-£35K, dependent upon experience. Hybrid Working. London-based. Marketing Executive Key Responsibilities: Create and deliver newsletters, promotional emails, SMS and relevant RCS campaigns. Build and manage automated customer journeys, including welcome, abandoned browse/basket, renewal and re-engagement activity. Develop audience segments based on behaviour, engagement and lifecycle stage. Build and troubleshoot HTML email templates, ensuring mobile responsiveness and cross-platform compatibility. Test subject lines, creative, send times and channels to improve engagement and conversion. Manage partner campaign scheduling, coordinating assets, deadlines and send frequency to avoid over-contacting subscribers. Monitor campaign results, identify insights and provide recommendations based on performance. Support website promotions, product updates and customer journeys alongside editorial, design and digital teams. Assist with social media activity across Instagram, Facebook, X, LinkedIn, YouTube and TikTok. Support paid search and social campaigns where required. Monitor developments in AI, marketing technology, RCS and digital travel marketing. Marketing Executive Experience Required: 2+ years' digital marketing experience, ideally within travel, media or publishing. Hands-on experience with email, SMS, CRM or lifecycle marketing. Experience using platforms such as Insider One, Braze, Iterable, Klaviyo, Force24, HubSpot or Mailchimp. Confident editing HTML email templates, with knowledge of responsive and email-safe coding. Experience with automated journeys, triggered campaigns and audience segmentation. Strong organisational and campaign scheduling skills. Comfortable analysing campaign data, including deliverability, engagement, CTR, conversion and database growth. Familiarity with GA4 and SEO principles. Proficiency in Canva or Adobe Express; CapCut or Premiere Pro experience is advantageous. Interest in emerging channels such as RCS is desirable. Marketing Executive Additional Info: Hybrid working Monday - Friday Opportunity to work across established consumer and B2B travel brands Broad exposure to CRM, email, SMS, social, website and paid marketing If you are interested in this Marketing Executive position and you meet the above criteria, please send your CV ASAP

This Luxury Experiential Travel Company are looking for a candidate, with a great love, an extensive knowledge and experience selling Latin America travel itineraries. You will be empathetic and inquisitive enabling you to craft highly personalised, ultra-luxury holidays. Paying 37000 + comm, Hybrid with the offices in London. Latin America Travel Consultant, Requirements Passion for Latin America and extensive knowledge of top end product obtained from personal and educational travel Experience working in Tailormade travel, specialising in Latin America Guest communication via video call, email and telephone; cultivating relationships and achieving a deep understanding and rapport with the client Curation of bespoke travel itineraries which aim to immerse the client in the destination. Competently close sales and manage pipeline Latin America Travel Consultant, Skills Required Experience from a tailormade background Proven experience of putting together multi-stop itineraries Working with luxury travel. Sales driven Extensive travel or booking experience around Latin America Additional Information: Paying up to 37K + comm Hybrid with their offices in London. Working 3 days in the office and 2 remote after completing 4 month probation period Working Mon - Fri 09.00 - 17.30 and 8-10 weekend days a year Sat/Sun 09.00 - 17.00 Lots of Fam trips each year Career growth opportunities Global gatherings for top performers 500 towards travel, increasing each year up to 1500 Lots of suppler give aways To apply for this Latin America Travel Consultant please either apply online, email your c.v to (url removed) or call Amy on (phone number removed) quoting Ref: AM

Business travel support agent - Required for this global travel organisation. You will be working from home after 2 weeks training in the office, Salary up to 40k + 5% bonus and great benefits. Experience wise, they are looking for 5 years travel industry experience, knowledge sabre,amadeus and galileo ideally, but 2 of the above would be fine , strong fares and ticketing experience, ideally a mix of corporate and leisure. This is a Thursday to Monday role. Weekdays working 12 noon to 8.30pm and Saturday and sunday 9am to 5.30pm Business travel support agents duties -Supporting the companies independent consultants who look after both corporate and leisure clients -Actioning requests sent over to the helpdesk, such as issuing/reissuing and refunding complex airline tickets, help advisors with systems such as concur,Dolphin etc, help with ADMS, GDS issues, sabre. amadeus and galileo -Assist new advisors with setup and run training sessions -Manage the UK hotel inbox -Support advisors with NDC requests -Quality checking advisors bookings Business travel support agents skills required -Minimum 5 years business/leisure travel experience -Excellent GDS knowledge -Strong fares and ticketing knowledge -Good British rail and European train knowledge -Good knowledge of Concur Additional information -Hours 3 days during the week working around 12 noon to 8.30pm and Saturday and sunday 9am to 5.30pm, two days off during the week together -Benefits include pension, 25 days holidays, Bupa, up to a 5% bonus, life insurance plus many more If you are interested in the above role please apply online or send your cv to (url removed) quoting DT60816

Sales director - Required to help grow an already successful school sports tours company. You will be developing existing and new school business, using your current relationships as well as heling grow a team under your leadership. School sports tours experience is a must, ideally based Birmingham and below, salary up to 50,000, great comm and the chance to earn equity in the business. Duties of a sales director - Selling UK, European and Worldwide school sports trips, including football, Hockey, rugby and ski. -You will not be restricted to area in the schools you approach , but ideally you will be located in the Midlands or South East, but again they are open for the right candidate -Contacts within the school sports industry, as well as the knowledge and ability to bring in new business -Experience in running a team, as with time they would like you to build up a strong sales team Skill set of the Sales Director -A strong background in the Schools travel market -An excellent black book of contacts -Ability to grow and develop a successful sales team -Able to work autonomously with guidance from the owners Additional information -Great comm structure -With time the chance to gain equity in the business If you are interested in the above role please apply online of send your cv to (url removed) quoting DT60660

This a fast-scaling travel technology platform that connects travel operators and DMC partners with agents. They're looking for a forward thinking Operations Executive to manager the complex rate data that powers the platform to building the relationships that keep partners engaged and growing. Operations Executive, Responsibilities From day one you'll work across 2 equally important fronts: the structured input, testing and verification of DMC rate data and hands-on partner communication, onboarding and support Use AI tools to assist with validation , error-checking and repetitive data tasks. Supporting the onboarding of new DMC partners and agent users Response to partner and agent queries Help maintain documentation, templates and support contact, including AI-powered knowledge bases Operations Executive, Skills Required Previous experience working within a DMC Experienced in Customer Success, Operations Executive or Sales Support Fluency with modern tools (Google sheets, Notion, AI assistants) and an appetite to push what AI can do A detail-oriented mindset and genuine comfort working with structured data - spreadsheets don't scare you Ambition - you want to grow into a bigger role, good career development within this role Operations Executive, Additional Information Paying up to circa 35K Remote based with a meeting every 2-3 weeks in Bournemouth (travel paid) Working Mon - Fri To apply for this Operation Executive please either apply online, email your c.v to (url removed) or call Amy on (phone number removed) quoting Ref: AM

Our client, a successful and expanding high end retail travel agency, is seeking a Travel Consultant to join their team in Berkshire. This role is 5 days per week between Monday to Saturday with core hours of 9am to 5pm and comes with a salary of up to 30,000 for the right candidate. Travel Consultant responsibilities: Booking all manner of holidays including luxury and cruises Provide excellent customer service and value to create the best holiday experience to customers Plan and book all aspects of the holiday Developing relationships with customers and suppliers Providing knowledge of all products Travel Consultant skills required: Previous experience as a Travel Consultant is ideal but not essential Excellent customer service skills Worldwide knowledge or experience of personal travel Additional information: Competitive salary and benefits Be part of an award-winning company Opportunities for career progression Travel perks and fam trips A dynamic, inclusive, and supportive work environment

Business travel - implementation and support executive Required for this expanding company who support a number of TMCs in the UK. They are looking for a SBTC with some knowledge of online booking tools, a implementation support agent or a helpdesk agent both with a TMC background. Homebased, up to 37,500, plus 5% bonus, 23 days holidays etc Business travel - Implementation and support executive duties - Lead the implementation and configuration off online booking tools, Atriis and Cytric -Support the business with first and second line queries once live and deliver a very high level of customer service -Provide virtual and onsite training sessions -Evaluate training needs -Suggest solutions to the TMC where needed regarding client need of an online booking tool Business travel - Implementation and support executive skills required -Ideally a proven record of implementing and supporting online booking tools They will consider a senior business travel consultant who is use to high volume and experience supporting online booking tools -Strong technical knowledge -Excellent communication skills -Confidence in delivering presentations and training Ideally knowledge of either Atriis or Cytic -An excellent problem solver Additional information -Monday to Friday role 9am to 5.30pm =Homebased only -Benefits include a 5% bonus, 23 days holidays, pension and many more If you are interested in the above role please apply online or send your cv to (url removed) quoting DT60839

Our client, a successful and expanding high end retail travel agency, is seeking a Travel Consultant to join their team in Oxfordshire. This role is 5 days per week between Monday to Saturday with core hours of 9am to 5pm and comes with a salary of up to 30,000 for the right candidate. Travel Consultant responsibilities: Booking all manner of holidays including luxury and cruises Provide excellent customer service and value to create the best holiday experience to customers Plan and book all aspects of the holiday Developing relationships with customers and suppliers Providing knowledge of all products Travel Consultant skills required: Previous experience as a Travel Consultant is ideal but not essential Excellent customer service skills Worldwide knowledge or experience of personal travel Additional information: Competitive salary and benefits Be part of an award-winning company Opportunities for career progression Travel perks and fam trips A dynamic, inclusive, and supportive work environment

On behalf of our client, we are seeking an experienced and driven Store Manager to lead their Fort Kinnaird travel branch. This is a fantastic opportunity for a passionate travel professional with strong leadership skills and a proven track record in sales and business growth. Retail Travel Manager, Responsibilities Lead, motivate, and develop the sales team to achieve targets and deliver exceptional customer service. Implement sales strategies to maximize revenue and profitability. Foster a positive and collaborative work environment. Monitor and analyse store performance, identifying opportunities for improvement. Support team members in their personal development and career progression. Maintain strong product knowledge and stay updated on industry trends. Build and maintain relationships with customers, suppliers, and stakeholders. Retail Travel Manager, Skills Required Experience managing a retail travel sales team. Experience as a Assistant Manager ready to step up or a Store Manager within travel ?A genuine passion for travel and inspiring others. Strong leadership and commercial awareness. Retail Travel Manager, Additional Information Paying up to 30K + comm Based in their offices in Fort Kinnaird Opportunities for career development and progression. Exciting familiarization trips to enhance product knowledge. Generous staff and family travel discounts. Performance incentives, including holiday vouchers and referral bonuses. Company pension scheme. To apply for this Retail Travel Manager please either apply online, email your c.v to (url removed) or call Amy on (phone number removed) quoting Ref: AM

Ticketing Consultant: We currently have a new opportunity working for an established Travel company who are looking for an experienced Ticketing Consultant to join their team This role will be supporting with a wide variety of fares and ticketing functions and will be working Mon-Fri 9am-5.30pm and can be fully homebased . This role offers a salary upto 35k dependent on experience, along with other company benefits. Galileo experience is required As a Ticketing Consultant you will: Work in a fast paced ticketing team ideally using Galileo Issue schedule airline tickets in a GDS Organise reissues and refunds and deal with changes too. Build relationships with airline partners The successful Ticketing Consultant will have : Excellent Ticketing experience using Galileo Have experience of working either in a flights reservations department ,corporate travel , airline reservations or leisure travel with full ticketing experience Excellent fares and ticketing knowledge with the ability to deal with ticketing issues, reissues and amendments and changes Ability to work within a fast paced role , with excellent attention to detail To apply for this excellent opportunity as a Ticketing Consultant please call Rachel on (phone number removed) and e-mail your CV to (url removed)

Travel Industry Affairs & Financial Protection Manager Location: South West London / Hybrid Are you an experienced travel industry professional with strong knowledge of travel regulation, financial protection and industry affairs ? We're looking for an accomplished and commercially minded Industry Affairs & Financial Protection Manager to play a key role within a leading travel trade association. This is a varied and influential position combining regulatory affairs, member advisory, financial protection, stakeholder management and commercial development . You'll work closely with senior leadership, Government bodies, regulators and industry organisations, while providing expert support to members across the UK travel sector. Key Responsibilities Lead the organisation's policy, regulatory and industry affairs activity, keeping members informed of key legislative and regulatory developments. Develop policy positions, consultation responses, briefings and practical guidance for members. Represent the organisation with Government departments, regulators, trade associations and other key industry bodies. Provide expert advice to members on regulatory, financial protection and operational matters. Manage complex member enquiries, compliance issues and complaints. Oversee the organisation's financial protection scheme, including new member assessments, financial reviews, recommendations and ongoing risk monitoring. Liaise with members, insurers, bond providers and other stakeholders throughout the financial protection process. Prepare reports and recommendations for senior leadership and relevant boards. Maintain strong governance, documentation and processes across the financial protection operation. Identify opportunities to develop new products, services and revenue streams. Manage commercial relationships with key financial protection and industry partners. Identify opportunities to use technology and AI to improve efficiency, processes and member services. Act as an ambassador for the organisation, building strong relationships across Government, regulators and the wider travel industry. Support communications and media activity where appropriate. What We're Looking For You'll ideally have: Significant experience within the UK travel industry , with a strong understanding of the sector. Detailed knowledge of travel regulation, consumer protection and financial protection requirements. Experience working with insurance, bonding or financial protection schemes. Experience engaging with Government departments, regulators and industry bodies. Strong financial analysis skills, including the ability to interpret statutory accounts and assess financial risk. Excellent commercial judgement, negotiation and stakeholder management skills. Strong analytical and problem-solving abilities with exceptional attention to detail. Excellent written and verbal communication skills, with the confidence to influence at senior level. The ability to manage sensitive issues, competing priorities and complex stakeholder relationships. A proactive and independent approach, with the confidence to take ownership and make informed decisions. An interest in using AI and technology to improve business processes and efficiency . Degree-level education or equivalent professional experience. The Opportunity This is a unique opportunity to take on a highly influential role at the heart of the UK travel industry. You'll have the opportunity to shape industry policy, influence regulatory developments, support travel businesses and oversee a significant financial protection function , while working closely with senior leadership and a wide range of industry stakeholders. If you're a credible, commercially aware travel professional with strong regulatory and financial protection expertise, we'd love to hear from you.

Account manager - Required to work for this well done global representation company, representing a new river cruise client. Hybrid role, 3 day in the office the office Is based in London. Salary around 35/38k, account management within cruise is a must, as well as contacts within the leisure travel industry Account managers duties -Representing a river cruise company Growing existing business as well as developing new business across the UK travel leisure market -Mixed of office based and homebased, so South East UK is a must, visiting clients face to face and conducting meetings online -Presenting on a regular basis with the aim of winning new business -Constantly looking at the UK travel trends, competitor pricing etc -Attending trade shows, running fam trips, visiting and training travel staff on a regular basis Account mangers skills required -Account management experience in travel is a must, working for a cruise company -A strong network of relationships within the leisure side of the travel industry -A natural sales person, a drive for winning new business -Strong communication and presenting skills -Based in the South East as the role is hybrid If you are interested in the above role please apply online of send your cv to (url removed) quoting DT60888

Senior business travel consultant - Touring Out of hours An American TMC are looking for an experience business travel consultant from a music/touring background to work out of hours Thursday to Monday 3am and 12 noon looking after their clients globally A small but fast growing business, homebased, around to 55,000 to 65,000 plus benefits. Sabre experience is a must. Senior business travel consultant - Touring duties -Working closely with the US team to provide a continuation of service -Working with the high profile clients booking flights, accommodation, and ground transportation, dealing with musicians, production crews and artist management -Provide a top-tier, discreet service, addressing all clients travel needs and preferences -Maintain excellent communication with clients, understanding their unique requirements -Collaborate with tour managers, event organizers, and production teams, aligning travel logistics with client schedules and commitments. -Act as one of the primary points of contact for UK time zone coverage, handling phone calls, emergencies, and any immediate needs of US-based clients and agents who are touring abroad Senior business travel consultant touring skills required -Touring experience is a must -Sabre experience is a must -Exceptional customer service skills -Strong organisational skills, attention to detail, and commitment to providing unparalleled service to high profile clients Additional information -Working Thursday to Monday, 5 days a week, 3am to 12 noon -You would need to set yourself up as a limited company as the client is solely based in the USA, and invoice them monthly. They are more than happy to help and advise -25 days holidays plus bank holidays If you are interested in this exciting opportunity please apply online or send your cv to (url removed) quoting DT60889

Customer Operations/Reservations manager - Required for this niche, fast going travel business based in South London. They are looking for an experienced operations/Reservations manager from the travel industry to be hands on as well as lead and grow a team of 5 people. The role is hybrid, 3 days in the office, salary 40/50k plus bonus and benefits Customer operations/Reservations managers duties -You will be managing a team of 5, which has plans to expand, who look after the client from first enquiry until they arrive home. -The manager will look at workload, and where it comes from - by brand,by day, by the hour, by type of contact, and staff against the demand -Build and run the rota, -Set and publish service standards -Work closely with the technology team to help drive new technologies and improve process -Take personal ownership of escalations and complaints -Handle supplier failures, itinerary changes etc -Set individual targets, coach against them and hold people to them fairly and consistantly Customer operations/Reservations managers skills required -Travel industry experience is a must as a reservations team leader/manager, customer service manager or operations manager -Numerate and data driven -Practical experience of rotas, scheduling and capacity planning -Calim and credible when dealing with complaints -Experience with 1-2-1s, coaching etc Additional information -Hybrid role, 3 days a week in a South London office -25 days holidays, pension and travel discounts If you are interested in the above role please apply online or send you cv to (url removed) quoting DT60886

Travel consultant required for this small niche travel agency based in West London. You will be selling the baltics, Balkans and Nordics. Tailormades and tours. The role is hybrid, 3 days in the office. Travel industry sales experience is a must and knowledge of some of the destinations mentioned above. Salary around 32/34k. great comm and benefits Duties of a travel consultant - Specialising in holidays to the Baltics, Balkans and Nordics , both tailormades and small groups, winter and summer holidays, short breaks, tours etc -Organising the whole trip and dealing with the customer from the initially enquiry, all the way through to a welcome home call Skills required of a travel consultant -Travel consultant experience is a must, selling either the Nordics, Balkand or Baltics -Ideally some GDS knowledge, ideally Amadeus but this is not essential -Happy to work in a West London office 3 days per week Additional information Salary ideally around 32/34k plus comm -This role is hybrid only, and they will not consider someone who wants homebased only -1 in 6 Saturdays, 9am to 1pm, time off in lieu as well as paid If you are interested in the above job please apply online or send your cv to (url removed) quoting DT60629

Our client is a well-established tour operator based in North London. They are seeking a Finance Assistant to join their team. The role is office based Monday to Friday with a salary of up to 35,000 dependent on experience. Finance Assistant responsibilities: Daily bank reconciliation between accounting and travel system Process invoices from overseas suppliers and investigating discrepancies, liaising between different departments to ensure accuracy Recording of monies paid in and out Running client debtors reports and chasing money owed Setting up invoices and investigating discrepancies Maintain and update the general ledger, ensuring accuracy in all financial entries Finance Assistant skills required: Previous experience in a similar role preferably within the travel or hospitality industry but not essential Ability to multi-task and good organisational skills Experience of dealing with a variety of bank accounts and suppliers Good interpersonal skills are key to maintain good relationships and lines of communications with supplier accounts departments Experience with Xero beneficial but not essential Additional information: Salary up to 35,000 dependent on experience Monday-Friday office based 22 days holiday Pension

Our client, a successful and expanding retail travel agency, is seeking a Travel Consultant to join their team in Newbury. This role is 5 days per week between Monday to Saturday with core hours of 9am to 5pm and comes with a salary of up to 30,000 for the right candidate. Travel Consultant responsibilities: Booking all manner of holidays including luxury and cruises Provide excellent customer service and value to create the best holiday experience to customers Plan and book all aspects of the holiday Developing relationships with customers and suppliers Providing knowledge of all products Travel Consultant skills required: Previous experience as a Travel Consultant is ideal but not essential Excellent customer service skills Worldwide knowledge or experience of personal travel Additional information: Competitive salary and benefits Be part of an award-winning company Opportunities for career progression Travel perks and fam trips A dynamic, inclusive, and supportive work environment

Our client is a well-established tour operator based in North London. They are seeking a Finance Assistant to join their team. The role is office based Monday to Friday with a salary of up to 35,000 dependent on experience. Financial Bookkeeper responsibilities: Daily bank reconciliation between accounting and travel system Process invoices from overseas suppliers and investigating discrepancies, liaising between different departments to ensure accuracy Recording of monies paid in and out Running client debtors reports and chasing money owed Setting up invoices and investigating discrepancies Maintain and update the general ledger, ensuring accuracy in all financial entries Financial Bookkeeper skills required: Previous experience in a similar role preferably within the travel or hospitality industry but not essential Ability to multi-task and good organisational skills Experience of dealing with a variety of bank accounts and suppliers Good interpersonal skills are key to maintain good relationships and lines of communications with supplier accounts departments Experience with Xero beneficial but not essential Additional information: Salary up to 35,000 dependent on experience Monday-Friday office based 22 days holiday Pension