Reed Technology

IT Support Analyst Reed Technology are delighted to be working with a leading client within the professional service sector who are seeking an IT Support Analyst join their friendly and passionate team Day-to-day of the role: Resolve helpdesk issues, including troubleshooting hardware and software problems. Perform user administration duties such as setting up accounts Install and configure computer hardware, software, networks, printers, and mobile devices. Diagnose and solve computer software and hardware faults. Manage stocks of equipment, consumables, and other supplies. Participate in IT project work, such as developing SharePoint Online and Intranet. Develop policies and processes related to IT operations. Conduct training and create documentation to support users and staff. Required Skills & Qualifications: In-depth knowledge of hardware and software. Up-to-date with the latest IT and software trends. Strong customer service ethos and communication skills. Excellent organisational skills and ability to establish good working relationships quickly. Experience in an end-user desktop support role or IT operations environment. Proficiency with Windows 11, Windows Server 2022, Microsoft 365 applications, and Azure services. Experience with Remote Desktop support, Active Directory, and Exchange Online. Advanced troubleshooting skills for printers, peripheral devices, and VoIP telephony services. Knowledge of TCP/IP, DNS, DHCP, and support for handheld smartphones and tablets. Desirable: Experience with Visual files Case Management software and administering VoIP platforms. IT qualifications such as ITIL, MCP, CompTIA are advantageous. If your interested in this position please apply online or for more information contact me on

Join a forward-thinking company dedicated to leveraging data and AI to enhance business strategies and decision-making across various sectors. We are seeking a Data and AI Engineer to design, develop, and deploy machine learning models that transform data into actionable insights, driving growth and enhancing decision-making for our diverse clientele. Data and AI Solutions Engineer Location: Remote first, UK based Job Type: Full-time Day-to-day of the role: Collaborate closely with client and internal teams to create scalable AI solutions tailored to meet the challenges of a diverse client base. Design, develop, and maintain production-ready, secure applications using major cloud service providers. Lead client demos and presentations, effectively showcasing the solutions. Implement data modelling and transformation processes to support advanced analytics and AI initiatives. Explore and apply advanced AI technologies to enhance our offerings and capabilities. Required Skills & Qualifications: Proven experience in designing, developing, and maintaining secure applications on major cloud platforms (e.g., AWS, GCP, Azure). Strong programming skills in Python, SQL, and other relevant languages. Ability to build AI-driven solutions using large language models (LLMs), and techniques such as retrieval-augmented generation (RAG) and agent-based approaches, supported by frameworks like LangChain and CrewAI. Skilled in leveraging AI model APIs (e.g. OpenAI, Anthropic) and rapid prototyping tools such as Streamlit, along with AI-native developer tools like Cursor, to bring ideas to life quickly. Exceptional stakeholder management skills with the ability to build strong relationships and confidently lead client demos and presentations. Highly motivated by solving problems in innovative and novel ways. Demonstrates ownership, initiative, and a proactive approach to challenges, embodying a co-founder mentality. Experience in implementing data modelling and transformation processes, including the use of vector stores, to support advanced analytics and AI initiatives. Benefits: Opportunity to work in a dynamic, innovative environment. Direct impact on the success of our clients and the growth of our organisation. Competitive salary and benefits package.

Service Desk Analyst Peterborough (Hybrid 2-3 days on site) (phone number removed) REED Technology is working with an outstanding client in search of a Service Desk Analyst to join their high-performing IT Service Desk team. You'll be the first point of contact for technical issues, delivering excellent support and solutions to business users, and contributing to an environment where service excellence and knowledge sharing are the norm. Key Responsibilities Providing technical support to business users via phone, email and ticketing system Troubleshooting a range of issues related to hardware, software, and networks Creating and maintaining clear technical documentation for team use and end-users Adhering to ITIL-aligned service desk processes to ensure consistency and quality Collaborating with colleagues to resolve escalated issues and share knowledge Prioritising and managing multiple support tickets effectively under pressure Using ITSM tools (e.g. Freshservice) to track and resolve incidents Technical Skills Windows 10/11 Active Directory / Microsoft Entra Microsoft 365 / Azure / Intune / Teams / SharePoint Dynamics 365 / Business Central Freshservice ITSM You may also support the team with systems like: Windows Server 2019, SuSE Linux, RHEL, CrowdStrike Falcon, Arctic Wolf, Proofpoint Email Security What skills and experience you will bring Strong communication and customer service skills Solid knowledge of Windows 10/11 Ability to take ownership and see tasks through to resolution A collaborative mindset and willingness to support others Attention to detail and a methodical approach Understanding of ITIL principles Ability to stay calm under pressure and during incidents An empathetic and user-first attitude Bonus: If you've worked on personal tech projects or have a story to tell about how you solved a tricky issue-tell us! Enthusiasm and a willingness to learn are just as important as experience. If you are interested in this opportunity and have some relevant experience to the above advert, please apply using the link.

IT Service Desk Engineer Location: Fully Remote Salary: 25- 28k - 18:00-02:00am shift Type: Permanent/Fulltime Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. Providing colleagues with the tools they need to do their job Prompt identification, understanding and resolution of issues Pro-actively working towards issue prevention Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter. Principal Accountabilities: Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately Maintain and share knowledge of supported products and services Maintain an understanding of the company's organisation and customers of the Service Desk Adhere to, promote, and support the company's Information Security policies. Essential: IT Service Call Management Remote service Active directory Administration Understanding of TCP/IP, DHCP and DNS. Office 365 / Intune / Endpoint Fundamental desktop and troubleshooting To apply, please send an updated CV

Junior Software Engineer - Python 30,000- 35,000 Cambridge (On-site) I'm currently supporting a cutting-edge biotech company in Cambridge in their search for a Junior Software Engineer. This is an exciting opportunity for a early-career developer to work on innovative technology that's transforming protein research and scientific discovery. You'll support and extend the software stack behind a high-impact lab device used in protein analysis. It's a hands-on position that spans user interfaces, database management, and machine control - ideal for someone who wants to learn quickly, contribute broadly, and grow with the business. You'll work alongside a multi-disciplinary team, collaborating with engineers, scientists, and business stakeholders to build intuitive, robust software. No two days will be the same, and you'll regularly contribute outside of your immediate remit - whether that's supporting software updates in the field or providing input to the website. Key Responsibilities Develop and maintain the UI and backend software (primarily in Python) Capture user feedback and implement new features Manage and expand lab databases and internal LIMS Build robust system and unit tests Contribute to product development and hardware prototypes Collaborate with hardware and firmware teams to integrate new functionality Support cross-functional needs, including technical input for marketing and IT troubleshooting Key Requirements Degree in Computer Science, Software Engineering, Physics, or Engineering with a strong software component Strong proficiency in Python Experience with at least one other object-oriented language (C++, Java, C#, etc) Excellent communication skills and the ability to work independently Comfortable using Git and picking up new tools or frameworks quickly A keen interest in designing intuitive and user-friendly software Desirable Experience Frontend skills using TypeScript and React Familiarity with Redux Toolkit and RTK Query Experience with backend frameworks like Flask, Django, or FastAPI Exposure to NoSQL databases Any knowledge or interest in biosciences is a plus If you have the relevant experience and the role sounds like a good fit for you, please apply using the link provided.

Are you an ambitious IT professional with a passion for learning and progression? Join a global specialist manufacturer with a growing IT hub in Newcastle and take the next step in your career. We're looking for an IT Technician to provide first-line support, help drive proactive maintenance and contribute to exciting IT projects. You'll be part of a collaborative team, supporting users across the business and developing your skills in a dynamic, supportive environment. What you'll do: Deliver first-line support via email, Teams, phone, and face-to-face Manage and prioritise support tickets, escalating where needed Monitor and maintain systems to prevent issues and enhance security Support IT projects, including testing and creating user documentation What we're looking for: Experience in first-line support, including Office 365 and desktop support Strong communication and customer service skills A proactive mindset and eagerness to learn Awareness of cyber security and Microsoft 365 tools Why join us? Be part of a global business with a local tech hub Gain hands-on experience with modern systems and tools Grow your career with training and development opportunities

Finance System Owner IT Finance Business Partner Finance System Specialist IT Finance Partner You can be home based for this role with travel to the office once a month. My client is seeking a highly skilled and experienced IT Finance Business Partner to join their esteemed team. This exceptional opportunity is ideal for a proactive and strategic individual who wishes to make a significant impact within the organisation. As an IT Finance Business Partner, you will play an integral role in providing a technical insight and analysis, supporting informed decision-making processes, and taking ownership of all finance systems. The ideal candidate will demonstrate a professional and collaborative approach, with proven experience in business partnering roles. They should possess strong analytical and problem-solving skills, excellent communication and interpersonal abilities, and the capacity to work effectively with cross-functional teams. Proficiency in financial software and the Microsoft Office Suite is essential. In this role, you will work closely with finance teams to interpret financial data and support accurate reporting and analysis. Key responsibilities include resolving technical issues to maintain data integrity and system efficiency, integrations with other systems, developing and maintaining SQL queries to extract and manipulate data, and designing reports using SAP BusinessObjects. You will also contribute to system enhancements and upgrades in collaboration with IT and Finance departments, while ensuring clear documentation of processes and technical specifications. Consulting with the business on contract renewals and negotiations. Skills sought: Strong finance system experience SQL skills Experience in supporting, maintaining, system changes and enhancements of finance systems. Proven experience with troubleshooting principles, methodologies, and issue resolution techniques. Good understanding of incident, problem, change and release management processes. Able to develop and interpret technical documentation for training and end user procedures BusinessObjects skills- Highly desirable but not essential

Join one of the UK's leading Software Houses - .NET Developer Wanted! Are you ready to take your .NET skills to the next level with a nationally recognised software powerhouse? My client is on the lookout for a passionate and capable .NET Developer to join their dynamic team and help shape the future of digital solutions. Salary: Up to 38,000 Location: Hybrid - 2 days/week in their Leicester office, rest will be remote Start Date: ASAP What You'll Be Working With Core Tech Stack: .NET Framework (C#) 4.5+ ASP.NET Web Forms Entity Framework Microsoft SQL Server Bonus Points For: Experience with AWS or cloud-based environments What they are looking for Ideally, they are seeking developers who have hands-on experience delivering end-to-end Web Forms applications and thrive in a collaborative team environment. Location Flexibility: Ideally, you're based in or around Leicester - or happy to commute twice a week. We also value adaptability for occasional team or client meetings. Why join them? Be part of a national leader in software innovation Work in a supportive, hybrid-first environment Collaborate with top-tier talent on impactful projects Enjoy a competitive salary and room to grow Generous benefits package Interested? I am building our shortlist now - send over updated CV to be considered

IT Applications Specialist Annual Salary: Competitive (based on experience) Location: Guildford Job Type: Full-time A new exciting opportunity has become available for an IT Applications Specialist with a specialization in Engineering CAD application management, support, and IT administration. This role is crucial for maintaining the smooth operation of IT environments, focusing on software renewals, licensing management, and server updates. Day-to-day of the role: Application Support and Monitoring: Configure monitoring tools with automated alerts to ease troubleshooting. Monitor application health and performance, addressing any issues promptly. Provide application support and manage incident resolution against established SLAs. Support all internal core applications, with a focus on SharePoint Online, CAD, PDM & PLM. Maintain and update application configuration including user security as needed to meet business requirements. Create/update support procedures and ensure proper maintenance of standard operating procedures (SOP). Server Updates and Patches: Plan and execute server update and patch management strategies, automate where possible. Ensure critical updates, security patches, and firmware upgrades are applied to servers and applications in a timely manner. New Systems Implementation: Capture requirements and create a plan with the vendor and end users to ensure a fully featured end solution. Implement new systems, using change control and project plans. Fully document all changes. Modernise existing systems, focusing on increasing operational efficiency. Licensing Management: Maintain an accurate inventory of software licenses and subscriptions. Monitor license usage to ensure compliance with vendor agreements. Assist in negotiating and renewing software licenses, optimizing costs when possible. IT Support: Provide Third-level IT support to end-users, resolving hardware and software issues. Assist in troubleshooting server-related problems and escalate complex issues to the appropriate teams. Required Skills & Qualifications: Relevant qualification in Information Technology, Computer Science Relevant certifications (e.g., ITIL v3/4, CompTIA A+, Microsoft Certified: Azure Administrator, etc.) are a major plus. Proven experience in IT support and administration, especially in an engineering environment. Knowledge of licensing models for various software products (e.g., Microsoft, Adobe, Oracle, CAD Applications). Experience with system monitoring tools and techniques. Familiarity with Windows and Linux server operating systems and patch management tools. Excellent interpersonal and communication skills, able to influence and negotiate effectively. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. Access to cutting-edge technology and tools. To apply for this IT Applications Specialist position, please submit your CV to be considered immediately.

Cyber Security Specialist Location: Havant Job Type: Full-time, Hybrid (3-4 days per week), 12-month FTC (with likely extension to permanent) Salary: 50 - 53K plus benefits We are seeking a Cyber Security Specialist to lead the implementation of a new Information Security Management System (ISMS) and ensure compliance with security standards. This role is crucial in driving security improvements, managing risks, and maintaining regulatory compliance within a dynamic IT environment of circa 500 IT users. Key Accountabilities: Lead the implementation of a new ISMS, ensuring alignment with industry security standards. Develop and maintain cyber security policies, procedures, and risk management frameworks. Manage compliance with cyber security regulations, standards, and frameworks (ISO27001, CAF/eCAF, Cyber Essentials Plus). Implement and manage security monitoring tools to detect and respond to security events. Identify and assess security risks and vulnerabilities, developing mitigation strategies. Support regular audits and assessments to ensure adherence to security policies. Provide reporting on security incidents, compliance status, and risk assessments. Collaborate with stakeholders to embed security into business processes and IT operations. Required Skills & Qualifications: 3-5 years of experience in cyber security roles, with hands-on involvement in ensuring compliance to security frameworks (ISO27001, NIST, eCAF). Proven experience in implementing security systems and/or monitoring tools. Strong knowledge of SIEM, Vulnerability Management, Threat Intelligence, and IAM systems. Experience contributing to enterprise-level security initiatives and aligning with industry standards. Strong collaboration skills, including experience working with IT Operations teams and third-party vendors. Ability to generate management reports on security incidents and vulnerabilities (preferred). Benefits: Hybrid working Competitive salary Professional development & training opportunities Supportive and collaborative work environment If you have experience in implementing security systems, risk management, and compliance, this is a fantastic opportunity to make a significant impact in strengthening security resilience. Do not delay-apply today! Successful applicants will be contacted within 24-48 working hours.

Lead Systems Administrator Annual Salary: 47,243 Location: Taunton Job Type: Full-time, Hybrid We are seeking a highly experienced Lead Systems Administrator with a solid background in technical engineering, systems, and infrastructure. Day-to-day of the role: Provide support and perform system administration tasks for technical systems environments, primarily including Firewalls, Load Balancers, VPNs, wireless networks, and LAN infrastructure. Lead the design, configuration, development, testing, and deployment of network and application security solutions to meet complex business and user needs. Offer technical support and systems administration for all Cloud platforms in use, including MS Azure, AWS, and Google Cloud. Gather, review, and analyse complex business and user requirements to enable effective solution designs. Provide expertise and technical input into projects, helping to design systems that are secure, resilient, and functional. Conduct routine monitoring and analysis, including audit log reports evaluation, system and storage utilisation reports, and manage site collection quota settings, escalating potential concerns to Technology Senior Managers. Participate in a 1-week in every 3 on-call rota, handling issues outside of regular office hours if required. Required Skills & Qualifications: Significant experience as a senior team member or leader within systems administration. Solid technical engineering experience, particularly with Firewalls, Load Balancers, VPNs, wireless networks, and LAN infrastructure. Expertise in infrastructure, including cloud-based technologies (Azure, AWS, Google Cloud). Experience in Firewall and Cloud Administration. Proficiency with Fortinet products. Excellent written and oral communication skills, capable of producing reports and giving presentations. Strong reporting and documentation skills, with the ability to set out information in a concise and logical manner. Confident in planning and organisational skills to effectively deliver requirements. Benefits: Competitive salary of 47,243 with a substantial contribution towards the Civil Service Defined Benefit Pension scheme. Flexible and homeworking options. State-of-the-art office facilities including an on-site gym, restaurant, and nursery. 26 days holiday, plus public holidays. Free parking and a range of lifestyle benefits. Comprehensive training and development opportunities. Well-being support and high-spec equipment provided.

IT Risk & Compliance Manager Location: Newport Job Type: Full-time, Hybrid (1 day per week) Salary: 60 - 70K plus benefits We are seeking an IT Risk & Compliance Manager to join our client's IT team. This role is crucial in ensuring IT risks are identified, measured, and actively managed to protect the organisation from potential impacts. You will develop and implement IT policies, conduct risk assessments, and ensure compliance with regulatory requirements while driving improvements in IT governance processes. Key Accountabilities Identify, evaluate, and manage IT risks across infrastructure, data protection, and lifecycle management. Own and maintain the IT risk register, ensuring mitigation plans are in place. Align risk management frameworks with industry standards (ISO27001, NIST, CIS Critical Controls). Lead IT audits, coordinate fieldwork, and track findings to ensure timely resolution. Develop and implement IT policies, procedures, and security awareness initiatives. Act as an SME, providing guidance on IT governance, compliance, and risk mitigation strategies. Required Skills & Qualifications Proven experience in IT risk management, security governance, and compliance. Strong knowledge of ISO27001, GDPR, PCI-DSS, and cybersecurity frameworks. Experience in IT audit coordination and risk assessment methodologies. Excellent communication and stakeholder management skills. Desirable - Certifications such as CRISC, CISA, CISM, or CISSP Benefits Hybrid working Generous annual leave & pension contributions Professional development & training opportunities Life assurance & employee rewards programs Supportive and collaborative work environment If you have experience in IT risk management and compliance and are looking for a new challenge, this is the role for you. Do not delay-apply today! Successful applicants will be contacted within 24-48 working hours.

Role: Technical Site Engineer (Supervisor) Day rate: 350 - 400 OUTSIDE IR35 Duration: 6 months Location: Varied - expenses covered Start: ASAP Skills: Ability to interpret and work from complex mechanical and electrical drawings. Experience designing and installing mechanical, low-voltage electrical, IT, and network equipment. Skilled in managing third-party contractors and site-based teams. High attention to detail and strong documentation skills. Knowledge and Experience - Hands-on experience working in industrial environments (e.g. substations). Experience leading or supervising on-site engineers and third parties. Experience managing and coordinating installations with multiple on-site stakeholders. Experience in the energy and renewable energy sectors, ideally in Scotland. Understanding of site health & safety controls and regulatory compliance. Familiarity with operational technologies. Qualifications - Relevant technical qualifications in IT, networking, or mechanical/electrical engineering (e.g., HNC/HND, City & Guilds, vendor certifications, or equivalent experience). IOSH Managing Safely, CSCS, CCNSG, or equivalent certifications. Able to obtain government security clearance. Full UK Driving License.

Technical/ Network Architect (IP Networks - CISCO) Job Type: Full-time Location: Newport -Hybrid Salary: 60,208- 65,650 We are seeking a Technical Architect specialising in IP networks, responsible for designing and continuously improving resilient and reliable network architectures. The successful candidate will lead network-related projects, ensuring resilience, scalability, security, and optimal performance across the organisation's sites. Day-to-day of the role: Design and implement scalable and secure IT network architectures, ensuring alignment with business requirements and industry best practices. Lead network-related projects, collaborating with cross-functional teams to deliver solutions that meet performance, security, and reliability standards. Assess and recommend network technologies, hardware, and software solutions to support the organisation's strategic objectives. Conduct network performance analysis, identifying areas for optimisation and implementing improvements to enhance overall efficiency. Collaborate with cybersecurity teams to integrate network security measures, ensuring the protection of data and systems from cyber threats. Provide technical guidance and support to IT teams, troubleshooting complex network issues and ensuring timely resolution. Stay abreast of emerging technologies, industry trends, and best practices in IT networking, providing strategic recommendations for adoption. Develop and maintain network documentation, including diagrams, configurations, and standard operating procedures. Create and maintain accurate network diagrams and documentation for the organisation's networks. Required Skills & Qualifications: In-depth knowledge of designing and implementing complex IT network architectures. Expertise in routing protocols, VLANs, subnetting, and managing layer 2 and layer 3 networking devices. Familiarity with network security principles, including firewalls, intrusion detection/prevention systems, and VPN technologies. Proficient in designing and managing wireless networks, including knowledge of 802.11 standards and technologies. Experience with integrating on-premises networks with cloud services and technologies. Strong diagnostic and troubleshooting skills to address complex network issues effectively. Ability to collaborate with diverse teams and stakeholders, translating business requirements into technical solutions. Excellent communication skills, both written and verbal, to convey technical concepts to non-technical stakeholders. Relevant Certifications such as Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP). Expert level Certifications such as Cisco Certified Internetwork Expert (CCIE) or equivalent are advantageous. Benefits: Up to 10 % discretionary bonus / annual salary review. Hybrid / Flexible working (requires to be on site in Newport South Wales) 25 days annual leave plus bank holidays Excellent pensions "Choices" flexible benefit scheme / Access to our Financial Wellbeing Programme / Retail discount / Employee Assistance Programme / enhanced parental leave Company Sick Pay / In-house Occupational Health Team

CRM Developer Location: Midlands (hybrid working) Job Type: Full-time Salary: Up to 42,000 (Maybe slight increase for right candidate) Exciting Opportunity: I am working with a Global client who have asked me to find a CRM Developer to join their UK team. In your role you will part of a team spearheading the design, development, and maintenance of cutting-edge CRM solutions using Salesforce and Microsoft Dynamics platforms. Based out of the Midlands based office, the role is offered on a hybrid basis, however how often you are in office can be flexed depending on suitability for the role. What you will do as a CRM Developer: Innovate and Implement: Design, develop, and deploy dynamic CRM solutions that transform business operations. Customise and Configure: Tailor CRM systems to meet unique business requirements, enhancing functionality and user experience. Integrate and Innovate: Build robust integrations between CRM platforms and other business systems, ensuring seamless data flow and functionality. Collaborate and Create: Work alongside international cross-functional teams to gather requirements, devise solutions, and deliver high-quality software within deadlines. Optimise and Enhance: Support the continuous improvement of CRM platforms through maintenance, optimisation, and strategic upgrades. Document and Share Knowledge: Provide comprehensive technical documentation, engage in insightful code reviews, and share best practices within the team. Secure and Comply: Ensure all developments adhere to the highest standards of security, compliance, and align with IT governance. Your background as the CRM Developer will need you to have the following experience: CRM Savant: You have a solid understanding of CRM best practices, data modelling, and integration patterns. Tech-Savvy: Proficient with tools like Git, DevOps pipelines, and CI/CD practices, and you thrive in Agile, sprint-based environments. Experienced Developer: Proven experience in Salesforce CRM development (Apex, Lightning Components, Visualforce) and Microsoft Dynamics 365 (CE/CRM), you're ready to take on any challenge. If you feel you are a good match for this opportunity, please apply with a CV which clearly demonstrates your suitability

You must be fully eligible to work in the UK to apply for this position, our client is not offering sponsorship for this role Are you a passionate and versatile Salesforce Engineer looking to make a real impact? Join a forward-thinking organisation where innovation, collaboration, and continuous learning are at the heart of everything we do. You'll play a key role in developing and maintaining a robust Salesforce ecosystem, integrating it with a bespoke platform, and driving technical excellence across the board. We're looking for someone with a growth mindset, strong technical skills, and a collaborative spirit. You'll be part of an agile development community, working with modern technologies and cloud services, while enjoying a flexible hybrid working model that supports work-life balance. Key Responsibilities: Design, develop, and maintain Salesforce solutions using APEX, Flows, LWC, and more Support production systems through incident investigation and resolution Embrace automated testing and continuous integration practices Collaborate on code reviews, retrospectives, and platform improvements Build and support custom components, batch jobs, and integrations What We're Looking For: Proven experience in Salesforce development with relevant certifications (e.g., Platform Developer I, Salesforce Administrator) Strong grasp of Clean Code, SOLID principles, and Salesforce best practices Experience across Salesforce clouds (Sales, Service, Experience) Passion for software development and continuous learning What's on Offer: Competitive salary and performance-based bonus Generous pension contributions and life assurance 25 days holiday plus bank holidays (with buy/sell options) Flexible hybrid working and support for accessibility needs Discounts, gym benefits, and more

IT Service Desk Engineer - 18 Month FTC Location: York City Centre / Hybrid - 2 Days In Salary: 25- 28k - Day Shift Type: 18 Month FTC Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. Providing colleagues with the tools they need to do their job Prompt identification, understanding and resolution of issues Pro-actively working towards issue prevention Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter. Principal Accountabilities: Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately Maintain and share knowledge of supported products and services Maintain an understanding of the company's organisation and customers of the Service Desk Adhere to, promote, and support the company's Information Security policies. Essential: IT Service Call Management Remote service Active directory Administration Understanding of TCP/IP, DHCP and DNS. Office 365 / Intune / Endpoint Fundamental desktop and troubleshooting To apply, please send an updated CV

IT Service Desk Analyst Remote/Liverpool (on site once a week) 3 months + (Could go permanent if you like) 150 per day (Inside IR35) An IT Services Analyst is required for our client based in Liverpool. Following the Hybrid working policy, you'll provide assistance with various client-facing software. Working on the IT Client Services team, you will record and resolve support incidents/service requests when received and escalate issues to appropriate teams, whilst ensuring that the IT Client Services team are operating within defined KPI and SLA targets. Accountabilities: Providing customer centred support. To provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements. Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites. Ensure regular ticket updates to manage customer expectations. Ensure timely call resolution with agreement from the client. Ensure that all calls logged contain detailed information regarding the issue/request, along with troubleshooting steps taken prior to escalating. Provide first point of contact for any escalation for users throughout the business and external clients. Effective Queue Management and Triage aligned to agreed KPI's. Multi skilled in other areas of administrative support. Provide effective communication and collaboration through teamwork by sharing knowledge through appropriate documented processes. Build and maintain relationships with key stakeholders and collaborating with all internal and external teams. Contributing and engaging in team meetings and team discussions Experience required: Essential: Customer Service Experience via phone call and emails Proven Experience of Incident Management Systems (ServiceNow) Considerable experience in a 1st Line level IT support role Excellent communication skills, both written and verbal. Knowledge of, but not limited to: Internal and External Client facing Software O365 application suite Windows 10/11 SharePoint (Client Portals) Desirable Active Directory ITIL foundation

Role: IT Infrastructure Engineer Day rate: 500 inside ir35 Duration: ASAP until End of September 2025 Location: Leeds - hybrid Requirements: Security Clearance - Eligible to be Security Cleared to SC level Knowledge of modern server operating systems including Windows and Linux Basic command line knowledge for interacting with servers, e.g. Bash, PowerShell, etc. Communication skills IP networking fundamentals Troubleshooting IT security management Awareness of agile methodologies Microservices/service-oriented architecture Mandatory IP networking skillset, e.g. device roles and subnets, management and installation of devices Ability to quickly learn new technologies Preferred Desirable: Windows Server knowledge, e.g. AD, DNS, server management Desirable: Oracle database knowledge, e.g. SQL, PL/SQL, administration Desirable: CISCO accreditation Desirable: basic programming skills, e.g. Bash scripting, Perl Tenacious problem-solving skills and ability to use skills confidently when supporting production systems OS - Linux, scripting

Cloud Data Manager Annual Salary: 50k Location: Birmingham Job Type: Permanent, Hybrid (1-2 days per week in the office) My client is seeking a Cloud Data Manager to join their Digital & Technology team. This pivotal role reports directly to the Technical Delivery Manager and is focused on enhancing data architecture and governance across their Cloud platforms. As a Cloud Data Manager, you will be instrumental in designing, implementing, and managing data solutions to leverage cloud technologies effectively within the organisation. Day-to-day of the role: Maintain strong collaborative relationships with the Infrastructure and Research & Statistics teams. Design and implement data storage strategies using Microsoft Azure's suite of storage solutions, including Azure SQL Database, Azure Data Lake Storage, and Azure Blob Storage. Develop and maintain robust data pipelines for efficient data ingestion, transformation, and processing from various sources. Oversee the implementation and management of data storage solutions, ensuring optimal performance, security, and compliance. Manage data processing workflows and tools to extract insights and derive value from large datasets. Facilitate seamless integration of data across systems and applications to enable cross-functional analysis and reporting. Continuously monitor and optimise data solutions to enhance performance, reliability, and cost-effectiveness. Implement security best practices and ensure compliance with relevant data protection regulations (e.g., GDPR) and industry standards. Lead and mentor a team of DBAs and analysts, fostering a culture of collaboration, innovation, and continuous improvement. Engage internal stakeholders to understand their data requirements and provide strategic guidance on leveraging cloud data services effectively. Required Skills & Qualifications: Proven experience in designing, implementing, and managing data solutions on cloud platforms. In-depth knowledge of Azure data services, including Azure Data Factory, Azure Databricks, Azure Synapse Analytics, and Azure SQL Database. Demonstrated leadership skills with a track record of communicating clear strategies and plans, giving direction, and motivating teams. Ability to create standards involving database architecture and governance, communicating, and securing buy-in from senior stakeholders. Experience in maintaining the security, confidentiality, and integrity of information systems through compliance with relevant legislation and regulations. Ability to communicate complex technical concepts to a non-technical audience, building trust, engaging, and managing expectations of stakeholders at all levels. Regular assessment of project progress to remove bottlenecks and improve the flow of the end-to-end delivery process. To apply for the Cloud Data Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role