Johnson Controls

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world thats safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure click apply for full job details

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world thats safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure click apply for full job details

What you will do The core role of the coordinator will be to deliver end to end customer experience for our existing customers and support our field-based operations teams.Youwill be the first point of contact, ensuring all the expectation are met andcommitments fulfilled, maintaining relationships and helping with day-to-day queries click apply for full job details

Job Details What you will do Are you a professional with IT Business Analyst experience searching for your next projects? Join us in undergoing an extensive business transformation programme where many initiatives are technology-enabled! Business Analyst defines user journeys, business requirements and processes with a strong steer for business process improvements to fit in with the industry. In this role, you can learn or develop your skills in Field Service, Engineering Systems and M&A areas using Oracle Fusion, ServiceMax, Augmented reality, Virtual reality and more. How you will do it In collaboration with IT Business Partner provide inputs into projects and demand prioritisation Drive and facilitate requirements workshop, product demonstrations, User Acceptance Testing coordination and communications Collaborate with Domain Experts if any change of processes, rules or procedures is required Find opportunities for process advancement using technology Support delivery team in analysing solution options or suggesting an alternative Collaborate on development, testing and deployment solutions that meet business capability needs and ensure successful achievement of scope, cost, schedule, quality, adoption, and value outcomes Supports Business Project Lead in developing rollout plans and business transformation activities Maintain relevant data attributes of solutions in the Configuration Management Database Support business continuity and disaster recovery efforts What we look for Required Experience in Business Analyst positions connected to IT projects Hands-on experience with Field Service (ServiceMax, Field Service Cloud, Skedulo, IFS, ServiceTitan or similar) or Engineering Systems (designing engineering tools, calculations or product lifecycle management) Good understanding of business process analysis and Business Change Management - ability to lead projects from beginning to successful end Good interpersonal skills covering interaction with partners on various business levels Ability to articulate business process requirements to a development team and vice versa in order to support the implementation Good knowledge of data analysis and reporting, experience using flow charts Ability to travel within the UK&I Preferred ERP, Oracle Fusion, ProntoForms, PLM, Selection/configuration tools, CPQ, CRM, Augmented reality/Virtual reality, Infrastructure, Data analytics Mergers & Acquisitions experience Overview of industrial and manufacturing company s processes Sound knowledge of Project Management practices and principals Other European languages - mainly French or German Certifications in Agile, Scrum or Business analysis proficiency Master s Degree in IT Who we are At Johnson Controls, we re crafting the future to build a world that s safe, comfortable and balanced. Our distributed team builds innovative, coordinated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an ambitious mind-set and teamwork across boundaries. We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world thats safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and enviro...

Proposals Engineer - WDWhat you will doWe have an exciting opportunity for a Proposals Engineer to join our Oil & Gas Detection & Control team based in Tyco Park, Manchester. This role involves the preparation and submission of proposals for fire & gas detection and control systems to meet our customers' requirements as well as working side by side with our sales team to identify new opportunities.How you will do itAs a Proposals Engineer you will review enquiries that typically includes the client's technical specifications and commercial documentation. You will request additional information or clarifications as required and request extensions to the requested submission date if necessary.You will prepare proposals documents in a timely manner to meet the agreed submission time and you will respond to comments and queries that the client may have both with respect to the technical and commercial parts of the proposal.Depending on how the enquiry was received, client contact will be handled either directly or via one of our sales representatives.The proposals document will describe a technical solution that meets the requirements as closely as possible and advise the client of any non-compliances. The document will also include details of material and engineering costs and information related to delivery times.Good technical skills are needed to prepare compliant technical and cost-effective proposals. It is also essential that you have a good understanding of typical industrial requirements and solutions, particularly with respect to equipment to be used in hazardous areas.You will be able to read equipment datasheets and technical descriptions and understand how various products can be used to meet the client's requirements. As necessary you will liaise with key suppliers with respect to technical capabilities of the products offered and to obtain competitive quotes.QualificationsWhat we look forEssentialFire & Gas detection or control system engineering experience.Previous experience working as a Proposals Engineer or in a similar role.Minimum HNC/HND in Electrical / Electronic EngineeringExperience in interpreting client's technical specifications.Good working knowledge of Microsoft STD packages.Good working knowledge of Fire & Gas detection equipment.Good understanding of Software based systems.PreferredExperience of Tyco current Fire Detection systems.Good understand of relevant standards and approval requirements.Familiarity with hazardous area classifications and certifications.AutoCAD design experience.FS Eng (TUV certified).Experience of Legacy Wormald Fire Detection panels.Full UK Diving License.Job Sales & MarketingPrimary LocationGB-Manchester-ManchesterOrganization Bldg Technologies & Solutions

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world thats safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and enviro...

Customer Service Planner - WD What you will do Delivering a first class customer service to our customers. You will be coordinating engineer activities nationwide, planning the workload of our engineers up to 28 days ahead to make sure we fulfil our customers' requirements within the agreed SLA's. Delivering an excellent level of client liaison to ensure high levels of customer satisfaction. Making sure any required equipment the engineer requires is on site, including Permits and risk assessments is arranged in time for the engineer to attend. How you will do it Work closely with your manager to support the Service Manager and Field Line Manager to meet the customer expectations. Attend daily/weekly/ monthly meeting with service managers and FLM'S on teams to enhance both internal and external working relationships to ensure a clear understanding of how the planning of the RI & PPM's are looking for the month ahead. Highlight any issues such as high ASH which could affect the delivery of the months plan. Plan RI (including DRIE Patches) for all disciplines in your area 28 days in advance and hand over the plan to the Dispatcher/ FLM /SM so everybody has a clear picture of the month ahead. Highlight any risks to the monthly plan to your TM & SM Arrange any pre- requisites ie RAM'S permits etc and plan visit in the GANT for the engineer from the unscheduled bucket Arrange Takeovers & Quotes with customers and put into the GANT so it can be added to engineers schedule. Deal with the day-to-day inbound phone calls and email inbox Help out other departments if required. Qualifications What we look for Required Ability to plan and prioritize workloads with a structured approach Ability to multi-task and work in a dynamic environment/adjust to change quickly Clear communicator with good telephone manner with colleagues and customers Computer proficiency with the ability to handle multiple PC applications at once Strong sense of urgency, follow-through and attention to detail Problem solving and collaboration skills to own and resolve customer issue Calm, resilient and flexible with experience in a fast paced service environment Ability to make decisions and challenge engineers if needed. Excellent time management and commination skills Ability to work in a team and on own initiative Ability to follow process with strong attention to detail Preferred Previous planning experience If you are successful we can offer you a company culture that promotes work life balance, a commitment to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive salary, pension, life assurance, employee assistance program, employee referral scheme, discount on our security products, voluntary schemes for childcare vouchers, cycle to work, eye care vouchers and holiday purchase. Job Customer Support Primary LocationGB-Manchester-Manchester Organization Bldg Technologies & Solutions

FM Helpdesk Coordinator - WD What you will do The core role of the coordinator will be to deliver a cradle to grave customer experience and services for National FM companies across Land Based Security (ADT), TFIS. How you will do it To deliver an extremely professional, efficient and accurate customer service to our Facilities Management Companies. Support account managers to develop strong relationships with FM customers. Call receipt and dispatch of engineers to break fixes. Planning and site liaison for RIs / PPMs Generate accurate billing in line with customer pricing matrices Annual re-occurring revenue invoicing including communication with customer to gain purchase orders. Qualifications What we look for Required Experience of having worked in a results driven customer service environment. Computer literate. Customer orientated Fluency in English language (both verbal and written). Self-motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and demonstrate an active approach. Persistent, resolute in focusing on results and able to set tough personal objectives, monitor progress and if necessary take corrective action. Ability to remain forceful when others become pessimistic or when dealing with new and unexpected situations. Preferred Experience of billing / invoicing (extremely desirable). Ability to build strong relationships and influence others. Experience of security industry (desirable but not essential). Excellent communication and interpersonal skills. Innovative and creative, able to remain confident when dealing with negative situations and come up with imaginative solutions to difficult problems. Job Customer Support Primary LocationGB-Manchester-Manchester Organization Bldg Technologies & Solutions

Retentions Advisor - WD What you will do To minimise customer attrition by retaining customers through proactive and reactive customer touch points, by utilising the Retention Saves Matrix and other methods of retention. How you will do it To achieve predefined performance targets To promote current ADT features and benefits, marketing offers etc retention opportunities, maximising conversion. To promote the ADT brand to all existing and potential customers and to provide accurate information on product, policies and procedures. To build strong relationships with ADT internal departments. Ensure that records and in house systems are kept up to date and accurate in a timely manner Qualifications What we look for Required Experience of having worked successfully in a competitive and fast- paced Customer Service Team and/or Retention Team. Sales/Target orientated Excellent communication and interpersonal skills. Ability to build strong relationships and influence others. Self-motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and demonstrate an active approach. Persistent, resolute in focusing on results and able to set tough personal objectives, monitor progress and if necessary take corrective action. Preferred Experience of security industry (desirable but not essential). Job Sales & Marketing Primary LocationGB-Manchester-Manchester Organization Bldg Technologies & Solutions

Customer Service - Technical, Nights - WD What you will do We are actively recruiting for skilled Customer Service Advisors - Technical Support to be part of our great team. We offer on-going training, job security and career development within a business that really does offer opportunity locally, nationally and globally. We are looking to grow our team to service our exciting range of residential, commercial, industrial, public sector and blue chip customers. How you will do it Our Remote Operating Centre operates 24 hours a day and is the most adaptable and versatile operational department within the company. This is an office based role, providing remote (over the phone) technical support to the field engineers and customers. In this role you will be; Providing a high level of customer service to external B2C and B2B customers and internal stakeholders. Using a broad range of monitoring and programming software. Dealing discreetly with bespoke and high security customer requirements. Our Technicians will be scheduling remote system checks. Remote fault diagnosis. Technical troubleshooting. Qualifications What we look for Required A background in customer service. An interest in problem solving. Experience in handling a high volume of calls Experience in resolving customer problems quickly and efficiently. Excellent communication skills are essential. Preferred Experience in a technical problem solving or IT support role will be advantageous. You will have the ability to relay technical information to a non-technical audience. If you are successful we can offer you a company culture that promotes work life balance, a commitment to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive salary, pension, life assurance, employee assistance program, employee referral scheme, discount on Johnson Controls security products including ADT Smart Home plus voluntary schemes for childcare vouchers, cycle to work, eye care vouchers and holiday purchase. Job Field Operations Primary LocationGB-Manchester-Manchester Organization Bldg Technologies & Solutions

Continuous Improvement Specialist - WD What you will do As Continuous Improvement Specialist you will be responsible for the development of the High Performing Team culture. This will involve identifying training needs as well as developing standard operating procedures and Continuous Improvement processes, also assist in building Continuous Improvement capabilities and mind-set across all areas by promoting and instilling a passion for continuous improvement in our daily operation. This is a multi-functional role and the successful candidate will find themselves involved in a wide variety of Lean production activities, and improvements throughout the plant including process improvements, problem solving activities, training, JCMS management System and other projects across the business. This role will Reporting into the Continuous Improvement Manager as well as work very closely with other colleagues, such as supervisors, Managers, HPT principles and star guides. As a Lead Practitioner / Green Belt, you will be used to applying statistical process control techniques. You will also have knowledge of continuous improvement methodologies such as Lean, Six Sigma or TPM. An effective coach, you will also possess excellent communication and influencing skills. You would need to work independently along with working as part of a team. You will be customer focused, highly organised and good at resolving problems too How you will do it Working closely with the High performance team and guides to implement and the development of excising and future teams. Co-ordinate the development of the high performance team process. Ensure that high performance team concepts are understood and used at all levels of the plant. Review and recommend changes as necessary to meet Plant Objectives. Compliance with ISO9001:2015 and all applicable regulations, policies and procedures. Investigation, action execution and project management on a range of factory and office improvement projects Deputising for the Continuous Improvement Manager when required for holidays Qualifications What we look for Required You will also have knowledge of continuous improvement methodologies such as Lean, Six Sigma or TPM) Proven experience within a manufacturing/production environment. You will need to be able to demonstrate a good track record of delivering factory improvements. Thrive in a factory environment with an ability to lead and communicate with employees in all functions within the company. Be confident working under pressure and to deadlines. Familiar with production improvement techniques. Problem solving skills - 8D, NCM Working knowledge of 5's Experience in training team members to a high standard Ability to manage and motivate staff Preferred Bachelor's (required) or equivalent English & Maths A level or equivalent Computer literate, advanced level excel Lead Practitioner / Green Belt Job Quality & Continuous Improvement Primary LocationGB-Norfolk-Norfolk Organization Bldg Technologies & Solutions

Commercial Sales Consultant - WD What you will do An exciting opportunity has become available to join ADT fire and security as Commercial Sales Consultant. As the Commercial Sales Consultant you will drive new and extra works business from existing and new SME customers within a set geographical territory. You will manage circa of 500 SME accounts within a territory in line with the channel. You will respond to incoming enquiries and self-generate new business (new solutions or upgrades to services) from these accounts. You will also manage a select number of defined lead sources and to support new Customer acquisition. How you will do it You will do this through driving new and additional works from your existing customer accounts by building strong relationships with them You will also source potential new customers through self-generated business and referrals in a specific geographic area. You will self-generate sales leads through networking, referrals and warm/cold calling execute the channel customer contact strategy. You will work closely with your new business colleagues to ensure a smooth handover of new customers into the business. Qualifications What we look for Essential The successful candidate will be a proven seller Adept at managing existing Customer relationships to drive growth for ADT along with increased satisfaction for the Customer. You will be able to function independently but will also be able to leverage resources and engage with ADT operational departments to ensure high levels of customer service. You will understand the sales process from start to finish. Preferred You will be able to function independently but will also be able to leverage resources and engage with operational departments to ensure high levels of customer service. You will be able to demonstrate a successful track record of achievement. Will ideally have Security Industry experience. Job Sales & Marketing Primary LocationGB-London-London Organization Bldg Technologies & Solutions

Quantity Surveyor - WD What you will do As Quantity Surveyor you will be responsible for the day to day quantity surveying and commercial management on a variety of projects from contract award through to completion. You will provide commercial, contractual advice/consultation to the Sales and Projects teams. Work in accordance with company procedures effectively monitoring and controlling change to achieve successful financial completion of projects whilst protecting the exposure of the Company to financial risk. You will report directly to the Managing Quantity Surveyor and the role will form a critical part of the growth strategy and hold accountability for all major projects in your area. How you will do it As Quantity Surveyor you will handle ambiguity well, make decisions and effectively manage change. You will excel within a commercial environment, managing multiple priorities simultaneously because of your excellent planning, organisation and leadership skills. You are intellectually curious - driving continual learning for you and your team. You also understand that internal and external collaboration drives improvement and best practice. A key part of the role is to provide contract and account management across a variety of projects in your area. You will control all critical path steps associated with variation and final accounts of major projects to ensure timely and profitable negotiations. Escalation and implementation of remedial or corrective actions to bring projects back to agreed contractual basis, budget and/or timescale. You will be required to manage change processes and implement improvements. Identify claim opportunities and developing required entitlement, value calculations and substantiation Ensure contracts are administered correctly Qualifications What we look for Experience as Quantity Surveyor supporting projects ranging from £100k to £5m Experience within the Mechanical and Electrical environment. A strong understanding of commercial/financial risk Proven track record of leading and delivering on large commercial projects Ability to manage and influence both internal & external stakeholders at all levels Excellency in verbal and written communication skills, with the ability to communicate technical information to a non-technical audience Ability to make independent decisions and problem solving Job Field Operations Primary LocationGB-Cambridgeshire-Cambridge Organization Bldg Technologies & Solutions

Quantity Surveyor - WD What you will do As Quantity Surveyor you will be responsible for the day to day quantity surveying and commercial management on a variety of projects from contract award through to completion. You will provide commercial, contractual advice/consultation to the Sales and Projects teams. Work in accordance with company procedures effectively monitoring and controlling change to achieve successful financial completion of projects whilst protecting the exposure of the Company to financial risk. You will report directly to the Managing Quantity Surveyor and the role will form a critical part of the growth strategy and hold accountability for all major projects in your area. How you will do it As Quantity Surveyor you will handle ambiguity well, make decisions and effectively manage change. You will excel within a commercial environment, managing multiple priorities simultaneously because of your excellent planning, organisation and leadership skills. You are intellectually curious - driving continual learning for you and your team. You also understand that internal and external collaboration drives improvement and best practice. A key part of the role is to provide contract and account management across a variety of projects in your area. You will control all critical path steps associated with variation and final accounts of major projects to ensure timely and profitable negotiations. Escalation and implementation of remedial or corrective actions to bring projects back to agreed contractual basis, budget and/or timescale. You will be required to manage change processes and implement improvements. Identify claim opportunities and developing required entitlement, value calculations and substantiation Ensure contracts are administered correctly Qualifications What we look for Experience as Quantity Surveyor supporting projects ranging from £100k to £5m Experience within the Mechanical and Electrical environment. A strong understanding of commercial/financial risk Proven track record of leading and delivering on large commercial projects Ability to manage and influence both internal & external stakeholders at all levels Excellency in verbal and written communication skills, with the ability to communicate technical information to a non-technical audience Ability to make independent decisions and problem solving Job Field Operations Primary LocationGB-London-London Organization Bldg Technologies & Solutions

Field Line Manager - WD What you will do Field Line Managers have excellent communication and customer service skills along with people management skills with the ability to develop and manage a team. They have the ability to deal with new and unexpected situations with a proactive and professional approach and have the ability to build strong relationships and inspire and influence others. At ADT, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together to provide the most advanced security solutions. By protecting people and the environment. By giving back in the communities we live in. By solving today's challenges while constantly asking "what's next?" At ADT, security is in our DNA. As the UK's leading fire and security provider, it's no surprise we're at the forefront of cutting-edge solutions that protect homes and businesses. To keep us ahead of our competitors, we're constantly evolving. And to help us do this we need people who think the same; people with the desire to play their part in making the world a safer place. ADT are the name people trust to protect what's precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us. How you will do it Organise the day-to-day duties and operation of the team, resolve operational problems, deal with customers and liaise with other members of staff. Be responsible for the implementation of procedures for the execution of work, briefing instructions to the staff in a timely fashion and ensuring that best practice is exercised. Working with the planning team, plan and schedule manpower and equipment requirements for programmed jobs, guaranteeing that the jobs are completed within the specified time frame and budget allocated. Management and monitoring of engineers' documentation to ensure both accuracy and expediency, including certifying timesheets for correct hour booking and appropriation. Conduct regular safety and quality audits on the Engineers and Sub-Contractors to ensure that the employees are using the correct equipment in the correct manner. Manage and monitor Health & Safety of allocated staff and Sub-Contractors, ensuring compliance with all legislation and Tyco's Zero Harm policy is embedded. Identify training needs by means of regular assessment with the engineers to identify any shortfalls and encourage the development of the team. This includes conducting annual appraisals and the direct management of designated team of engineers. Proactively manage work in hand to ensure accuracy of forecast and job completion. Monitor and control allocated job budgets and justify variations to these. Manage customer relationships and minimize disputes whilst liaising directly with the Credit Control Department. Who we are At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you. Qualifications What we look for Excellent communication and customer service skills. People management skills with the ability to develop and manage a team, preferably within a field manager role. Ability to deal with new and unexpected situations with a proactive and professional approach. Ability to build strong relationships and inspire and influence others. P&L experience is desirable MUST hold a Full driving license. Relevant industry experience is desirable. Project management experience is desirable. Job Field Operations Primary LocationGB-Manchester-Manchester Organization Bldg Technologies & Solutions

Field Line Manager - Service - WD What you will do Field Line Managers have excellent communication and customer service skills along with people management skills with the ability to develop and manage a team. They have the ability to deal with new and unexpected situations with a proactive and professional approach and have the ability to build strong relationships and inspire and influence others. At ADT, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together to provide the most advanced security solutions. By protecting people and the environment. By giving back in the communities we live in. By solving today's challenges while constantly asking "what's next?" At ADT, security is in our DNA. As the UK's leading fire and security provider, it's no surprise we're at the forefront of cutting-edge solutions that protect homes and businesses. To keep us ahead of our competitors, we're constantly evolving. And to help us do this we need people who think the same; people with the desire to play their part in making the world a safer place. ADT are the name people trust to protect what's precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us. How you will do it Organise the day-to-day duties and operation of the team, resolve operational problems, deal with customers and liaise with other members of staff. Be responsible for the implementation of procedures for the execution of work, briefing instructions to the staff in a timely fashion and ensuring that best practice is exercised. Working with the planning team, plan and schedule manpower and equipment requirements for programmed jobs, guaranteeing that the jobs are completed within the specified time frame and budget allocated. Management and monitoring of engineers' documentation to ensure both accuracy and expediency, including certifying timesheets for correct hour booking and appropriation. Conduct regular safety and quality audits on the Engineers and Sub-Contractors to ensure that the employees are using the correct equipment in the correct manner. Manage and monitor Health & Safety of allocated staff and Sub-Contractors, ensuring compliance with all legislation and Tyco's Zero Harm policy is embedded. Identify training needs by means of regular assessment with the engineers to identify any shortfalls and encourage the development of the team. This includes conducting annual appraisals and the direct management of designated team of engineers. Proactively manage work in hand to ensure accuracy of forecast and job completion. Monitor and control allocated job budgets and justify variations to these. Manage customer relationships and minimize disputes whilst liaising directly with the Credit Control Department. Qualifications Who we are At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you. What we look for Excellent communication and customer service skills. People management skills with the ability to develop and manage a team, preferably within a field manager role. Ability to deal with new and unexpected situations with a proactive and professional approach. Ability to build strong relationships and inspire and influence others. P&L experience is desirable MUST hold a Full driving license. Relevant industry experience is desirable. Project management experience is desirable. Job Field Operations Primary LocationGB-County Antrim-Belfast Organization Bldg Technologies & Solutions

Field Line Manager - WD What you will do Installation Field Line Managers have excellent communication and customer service skills along with people management skills with the ability to develop and manage a team. They have the ability to deal with new and unexpected situations with a proactive and professional approach and have the ability to build strong relationships and inspire and influence others. The Installation Field Line Manager position is for our Fire & Security brand ADT. How you will do it Organise the day-to-day duties and operation of the team, resolve operational problems, deal with customers and liaise with other members of staff. Be responsible for the implementation of procedures for the execution of work, briefing instructions to the staff in a timely fashion and ensuring that best practice is exercised. Working with the planning team, plan and schedule manpower and equipment requirements for programmed jobs, guaranteeing that the jobs are completed within the specified time frame and budget allocated. Management and monitoring of engineers' documentation to ensure both accuracy and expediency, including certifying timesheets for correct hour booking and appropriation. Conduct regular safety and quality audits on the Engineers and Sub-Contractors to ensure that the employees are using the correct equipment in the correct manner. Manage and monitor Health & Safety of allocated staff and Sub-Contractors, ensuring compliance with all legislation and Tyco's Zero Harm policy is embedded. Identify training needs by means of regular assessment with the engineers to identify any shortfalls and encourage the development of the team. This includes conducting annual appraisals and the direct management of designated team of engineers. Proactively manage work in hand to ensure accuracy of forecast and job completion. Monitor and control allocated job budgets and justify variations to these. Manage customer relationships and minimize disputes whilst liaising directly with the Credit Control Department. Qualifications What we look for Experience within Fire or Security systems or relevant industry experience Excellent communication and customer service skills. People management skills with the ability to develop and manage a team, preferably within a field manager role. Ability to deal with new and unexpected situations with a proactive and professional approach. Ability to build strong relationships and inspire and influence others. MUST hold a Full driving license. Job Field Operations Primary LocationGB-Leicestershire-Leicester Organization Bldg Technologies & Solutions

Portal Administrator - WD What you will do Responsible for providing portal management for various national account customer requirements whilst supporting the national accounts sales channels and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements. How you will do it • Ensure that service delivery is being managed in accordance with the agreed processes, including service level agreements and engineer documentation • Update CBS / SMS / JDE / MAS / SAI records. • Produce accurate and timely reports. • Pro-actively review monthly targets for inspection performance to achieve results. • Pro-actively review monthly targets to achieve call completion targets. • Pro-actively review monthly targets to achieve response times across disciplines. • Pro-actively review monthly targets to achieve "1st time fix" ratio • Interact with web portals and customer reporting interfaces. • Review performance and implement changes to improve performance to achieve agreed goals. • Improve customer service delivery. • Interface with customer service desks. • Attend customer performance meetings. • Identify and Investigate solutions to achieve customer solutions. • Report and escalate any service / installation issues to operational managers in a timely fashion, ensuring that corrective action is taken where necessary. • Coordination and collation of engineers' documentation to ensure both accuracy and expediency, including inspection dockets, compliance certificates, audits and dilapidation reports. Qualifications What we look for Required PC literacy, including knowledge of Microsoft Office products with proven skills in data handling programs and web portal interfaces. Demonstrate a successful track record of achievement. Ability to prioritise tasks and achieve goals. Preferred Experience with Facilities Management Portals desirable (i.e. Concerto/Verisae). Product knowledge including CCTV, Access Control, Network/IP and fire desirable. If you are successful, we can offer you a company culture that promotes work life balance, a commitment to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive salary, pension, life assurance, employee assistance program, employee referral scheme, discount on security products, voluntary schemes for childcare vouchers, cycle to work, eye care vouchers and holiday purchase. Job Field Operations Primary LocationGB-West Midlands-Birmingham Organization Bldg Technologies & Solutions

Key Accounts Contract Manager - WD What you will do Responsible for providing programme management and coordination for various National Accounts customers and their bespoke requirements whilst supporting the sales and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements. How you will do it Maintain a close working relationship with the Installation and Service departments in order to deliver the customers aims and objectives. Direct design, coordination and implementation of designated programmes. Contribute to program planning and project design at concept and implementation stages. Ensure that service delivery is being managed in accordance with the agreed processes, including service level agreements and engineer documentation. Report and escalate any service and/or installation issues to operational managers in a timely fashion, ensuring that corrective action is taken where necessary. Escalate any customer complaints to the National Accounts Operational / Sales Leadership. Design and control various programs including briefing instructions to the operational managers in a timely fashion and ensuring that best practice is exercised. Proactive communicate to operational managers / planners for resource and procurement planning to achieve programmes. Planning and scheduling of new service delivery programmes with CSC Impact Assessment Team and National Operations to support manpower allocations guaranteeing that planned maintenance calls and call-outs are completed within the specified time frame. Planning and scheduling of new installation rollouts and programmes with operational managers and planners to support manpower allocations guaranteeing that programs are completed within the specified time frame. Coordination and collation of engineers' documentation to ensure both accuracy and expediency, including inspection dockets, compliance certificates, audits and dilapidation reports. Programme design in conjunction with Planners and FLM's to allow scheduling of manpower and equipment requirements for programmed jobs, guaranteeing that the jobs are completed within the specified time frame and budget allocated. Design and communicate customer specific Health & Safety information to support the operational teams to ensure compliance with all legislation. Manage work in hand to maximise productivity. Prepare, produce and distribute performance reports and programmes as required internally by the operation and externally to customers. To behave in a manner consistent with Tyco's culture and actively promote this culture within the support team through inclusively, diversity and empowerment. To be part of the development of the support team ensuring their value to the organisation is recognised. Dedicated to the provision of excellent Customer service. Meet the expectations and requirements of both internal and external customers, establishing and maintaining effective relationships with customers. Any other duties in line with the role. Qualifications What we look for Required Appropriate experience in a customer facing environment Demonstrate a successful track record of achievement in customer service excellence. Demonstrate the ability to network with relevant group's Excellent communicator Ability to prioritise tasks and achieve goals. Excellent communication skills. Support the goal of customer excellence atmosphere through hard work, tolerance and consistency, attempting to fulfil projects with honesty and integrity. Ability to provide excellent customer service by meeting the expectations and requirements of both internal and external customers. Preferred Product knowledge of HVAC systems Programme / Project Management qualification H&S accreditation Educated to A Level standard (or equivalent) University Degree in relevant subject desirable Job Sales & Marketing Primary LocationGB-Manchester-Manchester Organization Bldg Technologies & Solutions