Customer Service Advisor (Maternity Cover) 12 month FTC Location: Thatcham Branch Hours: 37.5 Hours Monday to Friday 08:45am - 5:15pm and alternate Saturdays as OT, 08:45am -12.15pm Starting salary: £ 25,753 Target Salary: £ 27,109.05 Introduction Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser. Do you enjoy variety and as well as working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge? Here's what you will be doing: You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service you will be doing this through cashiering, actioning admin tasks and a whole lot more. Why work for us? We want to help you develop. You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager. We want to look after and reward you. You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off. We want to help others. As well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year. Essential skills and experience Some experience of working with internal and/or external customers to ensure the highest quality service experience. Evidence of excellent written and verbal communication skills Desirable skills and experience Microsoft Office - Word, Excel, Outlook and Office365 Interviews Competency based 90-minute interview held in our Thatcham Branch location. We aim to interview successful applicants within 1 week. Feedback provided regardless of outcome. We reserve the right to close this vacancy at any point. The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range.
May 27, 2026
Contractor
Customer Service Advisor (Maternity Cover) 12 month FTC Location: Thatcham Branch Hours: 37.5 Hours Monday to Friday 08:45am - 5:15pm and alternate Saturdays as OT, 08:45am -12.15pm Starting salary: £ 25,753 Target Salary: £ 27,109.05 Introduction Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser. Do you enjoy variety and as well as working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge? Here's what you will be doing: You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service you will be doing this through cashiering, actioning admin tasks and a whole lot more. Why work for us? We want to help you develop. You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager. We want to look after and reward you. You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off. We want to help others. As well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year. Essential skills and experience Some experience of working with internal and/or external customers to ensure the highest quality service experience. Evidence of excellent written and verbal communication skills Desirable skills and experience Microsoft Office - Word, Excel, Outlook and Office365 Interviews Competency based 90-minute interview held in our Thatcham Branch location. We aim to interview successful applicants within 1 week. Feedback provided regardless of outcome. We reserve the right to close this vacancy at any point. The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range.
Role: Customer Service Adviser - 12 months FTC Location: Newbury Hours: 37.5 hours Monday- Friday 8.45am-17.15pm, plus alternate Saturdays 8.45am-12.15pm Salary: £25,753.59 Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser. Do you enjoy variety as well as working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge? Here's what you will be doing: You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service, you will be doing this through cashiering, actioning admin tasks and a whole lot more. Why work for us? We want to help you develop - You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager. We want to look after and reward you - You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off. We want to help others - as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year. Essential skills and experience: Experience of working with internal and/or external customers to ensure the highest quality service experience. Evidence of excellent written and verbal communication skills Desirable skills and experience: Microsoft Office - Word, Excel, Outlook and Office365 Interviews: Competency based 90-minute interview held in the Newbury branch. We aim to interview successful applicants within 1 week. Feedback provided regardless of outcome. We reserve the right to close this vacancy at any point.
May 19, 2026
Contractor
Role: Customer Service Adviser - 12 months FTC Location: Newbury Hours: 37.5 hours Monday- Friday 8.45am-17.15pm, plus alternate Saturdays 8.45am-12.15pm Salary: £25,753.59 Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser. Do you enjoy variety as well as working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge? Here's what you will be doing: You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service, you will be doing this through cashiering, actioning admin tasks and a whole lot more. Why work for us? We want to help you develop - You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager. We want to look after and reward you - You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off. We want to help others - as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year. Essential skills and experience: Experience of working with internal and/or external customers to ensure the highest quality service experience. Evidence of excellent written and verbal communication skills Desirable skills and experience: Microsoft Office - Word, Excel, Outlook and Office365 Interviews: Competency based 90-minute interview held in the Newbury branch. We aim to interview successful applicants within 1 week. Feedback provided regardless of outcome. We reserve the right to close this vacancy at any point.
Risk & Controls Manager Edinburgh, hybrid Salary dependent on experience + excellent benefits Our client, a renowned Building Society, has an exciting new opportunity for a Risk & Controls Manager to join their team. Reporting to the head of First Line Risk, you will support the business in identifying, assessing, managing, and monitoring non-financial risks. This includes operational risk, financial crime, third-party & outsourcing risk, operational resilience & conduct risk. The role is responsible for embedding the organisation's risk and control framework & ensuring compliance with regulatory requirements and building society industry best practice. The role will be worked as a hybrid model with a minimum 2 days a week in the office with at least one of those days being in Edinburgh (the other office is in Glasgow). Duties will include: Identifying, assessing and reporting of non-financial risks across the business through RCSAs, risk assessments and ongoing monitoring. Developing and maintaining the non-financial risk and control framework. Monitoring control effectiveness through first-line testing, MI & KRIs. Managing remediation of control issues, incidents and audit findings, ensuring root-cause analysis and sustainable corrective actions. Supporting first-line ownership of key non-financial risk areas, including operational risk, financial crime, operational resilience, third-party risk, and conduct/compliance. Producing high-quality risk reporting and insights for senior management, committees and governance forums. Provide coaching, training and guidance to strengthen risk awareness and first-line accountability across business teams. The successful candidate will possess: Experience in risk, controls or financial crime operational roles within an FCA regulated environment is essential. Strong knowledge of non-financial risk disciplines including operational risk, financial crime, resilience and third-party risk. Strong understanding of the Three Lines of Defence model and first-line risk management responsibilities. Proven experience with RCSAs, incident and issue management, control testing, risk assessments and MI reporting. Ideally you will hold a degree or equivalent in business, finance, accounting, risk management or related discipline; professional risk/compliance qualifications are often preferred (e.g. FRM, IRM, ICA). In return you will receive a competitive salary and additional benefits which includes bonus scheme up to 10%, generous pension scheme, private health care and standard 30 days holiday (plus Bank Holidays). If your skillset aligns and this role appeals, then we would love to hear from you.
May 19, 2026
Full time
Risk & Controls Manager Edinburgh, hybrid Salary dependent on experience + excellent benefits Our client, a renowned Building Society, has an exciting new opportunity for a Risk & Controls Manager to join their team. Reporting to the head of First Line Risk, you will support the business in identifying, assessing, managing, and monitoring non-financial risks. This includes operational risk, financial crime, third-party & outsourcing risk, operational resilience & conduct risk. The role is responsible for embedding the organisation's risk and control framework & ensuring compliance with regulatory requirements and building society industry best practice. The role will be worked as a hybrid model with a minimum 2 days a week in the office with at least one of those days being in Edinburgh (the other office is in Glasgow). Duties will include: Identifying, assessing and reporting of non-financial risks across the business through RCSAs, risk assessments and ongoing monitoring. Developing and maintaining the non-financial risk and control framework. Monitoring control effectiveness through first-line testing, MI & KRIs. Managing remediation of control issues, incidents and audit findings, ensuring root-cause analysis and sustainable corrective actions. Supporting first-line ownership of key non-financial risk areas, including operational risk, financial crime, operational resilience, third-party risk, and conduct/compliance. Producing high-quality risk reporting and insights for senior management, committees and governance forums. Provide coaching, training and guidance to strengthen risk awareness and first-line accountability across business teams. The successful candidate will possess: Experience in risk, controls or financial crime operational roles within an FCA regulated environment is essential. Strong knowledge of non-financial risk disciplines including operational risk, financial crime, resilience and third-party risk. Strong understanding of the Three Lines of Defence model and first-line risk management responsibilities. Proven experience with RCSAs, incident and issue management, control testing, risk assessments and MI reporting. Ideally you will hold a degree or equivalent in business, finance, accounting, risk management or related discipline; professional risk/compliance qualifications are often preferred (e.g. FRM, IRM, ICA). In return you will receive a competitive salary and additional benefits which includes bonus scheme up to 10%, generous pension scheme, private health care and standard 30 days holiday (plus Bank Holidays). If your skillset aligns and this role appeals, then we would love to hear from you.
Business Development Manager Midlands area - field based Up to £55K per annum DOE + £6k per annum car allowance + strong bonus scheme About the Role Our client is a highly successful mutual operating within the mortgage and savings sector. This is an excellent opportunity for a relationship-focused Business Development Manager to join their sales team. You will develop and maintain relationships with mortgage intermediaries to promote the organisation's mortgage and related products. This role covers the following locations:- LN - Lincoln, LE - Leicester, DE - Derby, NG - Nottingham, NN - Northampton, WS - Walsall, B - Birmingham, OX - Oxford, WV - Wolverhampton, DY - Dudley, CV - Coventry. Due to the field-based nature of the position, candidates should ideally be located in or near LE / CV / NN / DE / NG and hold a full, clean UK driving licence . Their head office is in Surrey, and you will be required to attend the office quarterly, for 2 nights mid-week, for exec meetings and team building. Key Responsibilities: Maintain and develop relationships with existing mortgage intermediaries and packagers across the Midlands & Oxford area to increase both the quantity and quality of enquiries and applications submitted. Build a network of new mortgage intermediaries within the defined geographical area, generating a consistent flow of applications on a monthly basis. Work closely with the Intermediary Desk (New Business Team), Compliance, and Loans Underwriting teams to ensure cases progress smoothly through the application process. Represent the organisation at relevant industry events, including exhibitions, seminars, and awards ceremonies, to promote the brand and its products. Candidate Requirements: Proven business development experience within a mutual organisation or mortgage lender. (Applications from candidates without mortgage-sector sales experience will not be considered.) Full UK driving licence. Residence in or close to LE / CV / NN / DE / NG. What's on Offer? Basic salary up to £55,000 (DOE) £6,000 annual car allowance Generous, performance-based bonus scheme Pension scheme 25 days' holiday Private health scheme Additional employee benefits This is a fantastic opportunity for an experienced business development professional with a background in a mutual or mortgage lender environment.
May 03, 2026
Full time
Business Development Manager Midlands area - field based Up to £55K per annum DOE + £6k per annum car allowance + strong bonus scheme About the Role Our client is a highly successful mutual operating within the mortgage and savings sector. This is an excellent opportunity for a relationship-focused Business Development Manager to join their sales team. You will develop and maintain relationships with mortgage intermediaries to promote the organisation's mortgage and related products. This role covers the following locations:- LN - Lincoln, LE - Leicester, DE - Derby, NG - Nottingham, NN - Northampton, WS - Walsall, B - Birmingham, OX - Oxford, WV - Wolverhampton, DY - Dudley, CV - Coventry. Due to the field-based nature of the position, candidates should ideally be located in or near LE / CV / NN / DE / NG and hold a full, clean UK driving licence . Their head office is in Surrey, and you will be required to attend the office quarterly, for 2 nights mid-week, for exec meetings and team building. Key Responsibilities: Maintain and develop relationships with existing mortgage intermediaries and packagers across the Midlands & Oxford area to increase both the quantity and quality of enquiries and applications submitted. Build a network of new mortgage intermediaries within the defined geographical area, generating a consistent flow of applications on a monthly basis. Work closely with the Intermediary Desk (New Business Team), Compliance, and Loans Underwriting teams to ensure cases progress smoothly through the application process. Represent the organisation at relevant industry events, including exhibitions, seminars, and awards ceremonies, to promote the brand and its products. Candidate Requirements: Proven business development experience within a mutual organisation or mortgage lender. (Applications from candidates without mortgage-sector sales experience will not be considered.) Full UK driving licence. Residence in or close to LE / CV / NN / DE / NG. What's on Offer? Basic salary up to £55,000 (DOE) £6,000 annual car allowance Generous, performance-based bonus scheme Pension scheme 25 days' holiday Private health scheme Additional employee benefits This is a fantastic opportunity for an experienced business development professional with a background in a mutual or mortgage lender environment.
