Head of Servicing London OR Glasgow Up to £85k Are you an experienced, mortgage servicing professional, seeking a new challenge where you can really shape the customer experience, overseeing the performance of their business from post offer to redemption. Our client, a niche mortgage lender is seeking a Head of Servicing to join their team. The role will include oversight of their completions process and primary servicing, along with vendor management; specifically researching, implementing and maintaining relationships with outsourced servicing providers. This role is supported by the Mortgage Servicing Manager and their team, overseeing the activity completed in house, as well as managing their key service providers which include solicitors, specialist mortgage servicing providers and asset managers. Key duties of the Head of Servicing will include: Working with the Mortgage Servicing Manager, design and implement best in class operational processes which deliver excellent and efficient customer service whilst placing the needs of the customer at the centre of everything we do. Ensure seamless hand off between in-house teams and external parties. For processes managed by our inhouse team, ensure that processes are documented and supported by systems and process, KPIs and SLAs are established, and effective QA is in place. Ensure resourcing is appropriate for the activity undertaken and develop a resourcing model to ensure resourcing remains appropriate for forecast volumes. Work closely with internal teams (e.g., credit risk, operations, compliance, people, change) to control can be demonstrated and that there is continuous improvement. Foster collaborative partnerships to enhance service delivery, with suitable mandated authority, and business growth. Oversee vendor reporting to ensure accurate and timely delivery of required data. The successful candidate will possess: Previous experience within mortgage operations, specifically primary and special servicing ideally. Previous experience of researching, implementing and maintaining third party suppliers. Due to the nature of the role, they do require this role holder to be office based 3 days per week and can work at either their London or Glasgow office. Our client offers a fantastic package, which includes holiday, health cash plans, growth shares, and more! They offer a supportive and collaborative working environment, and vast opportunities for growth and development.
Jul 05, 2025
Full time
Head of Servicing London OR Glasgow Up to £85k Are you an experienced, mortgage servicing professional, seeking a new challenge where you can really shape the customer experience, overseeing the performance of their business from post offer to redemption. Our client, a niche mortgage lender is seeking a Head of Servicing to join their team. The role will include oversight of their completions process and primary servicing, along with vendor management; specifically researching, implementing and maintaining relationships with outsourced servicing providers. This role is supported by the Mortgage Servicing Manager and their team, overseeing the activity completed in house, as well as managing their key service providers which include solicitors, specialist mortgage servicing providers and asset managers. Key duties of the Head of Servicing will include: Working with the Mortgage Servicing Manager, design and implement best in class operational processes which deliver excellent and efficient customer service whilst placing the needs of the customer at the centre of everything we do. Ensure seamless hand off between in-house teams and external parties. For processes managed by our inhouse team, ensure that processes are documented and supported by systems and process, KPIs and SLAs are established, and effective QA is in place. Ensure resourcing is appropriate for the activity undertaken and develop a resourcing model to ensure resourcing remains appropriate for forecast volumes. Work closely with internal teams (e.g., credit risk, operations, compliance, people, change) to control can be demonstrated and that there is continuous improvement. Foster collaborative partnerships to enhance service delivery, with suitable mandated authority, and business growth. Oversee vendor reporting to ensure accurate and timely delivery of required data. The successful candidate will possess: Previous experience within mortgage operations, specifically primary and special servicing ideally. Previous experience of researching, implementing and maintaining third party suppliers. Due to the nature of the role, they do require this role holder to be office based 3 days per week and can work at either their London or Glasgow office. Our client offers a fantastic package, which includes holiday, health cash plans, growth shares, and more! They offer a supportive and collaborative working environment, and vast opportunities for growth and development.
Financial Controller Canary Wharf, London £dependent on experience We have a fantastic Financial Controller opportunity to join a fast-growing member and investor backed lender and deposit-taker. They are a relatively small but highly ethical lender focused on underserved communities, with an innovative 100% online-only fintech approach to the traditional banking model. They are based in Canary Wharf, and expectations are 3 days a week in the office. As a Financial Controller, you will join their team at a senior manager level as a trusted key player responsible for a mix of operational finance, regulatory reporting, and FP&A. Areas of responsibility will include working under the CFO, alongside the senior finance manager, and supervising the finance managers and finance analysts to perform month-end and year-end processes, regulatory reporting, investor reporting, treasury management, budgeting and forecasting, external and internal audits, operational support, and our financial controls framework. We are seeking a motivated qualified accountant who can bridge quantitative and technical skills with qualitative analysis and insights, with great teamwork and communication skills. Responsibilities of the Financial Controller: Leading monthly financial and regulatory reporting processes Management accounting and analysis of the financial drivers of the business for the executive team Investor reporting and communications FP&A budgeting and forecasting, including lending and balance sheet growth, and key ratio oversight External and internal audits lead Leading the controls framework and embedding a continuous process improvement culture Treasury and investment management Qualifications Required: Qualified accountant or CFA Strong Excel skills (data analysis, large data set management, modelling, advanced formulae) Team leader with a self-starting positive attitude Detail-oriented and analytical mindset Great communication and presentation skills Organised project manager, able to track, prioritise, and update stakeholders In return, you can expect a competitive salary and will be joining an ethically focused business with a mission to offer fair, affordable finance to all. You will play a key part in a fast-growing startup-culture team disrupting the classic brick-and-mortar banking model. There are excellent personal development prospects: a variety of tasks, projects, and challenges where you make a real difference. If this sounds like your next challenge, then we look forward to receiving your application.
Feb 13, 2025
Full time
Financial Controller Canary Wharf, London £dependent on experience We have a fantastic Financial Controller opportunity to join a fast-growing member and investor backed lender and deposit-taker. They are a relatively small but highly ethical lender focused on underserved communities, with an innovative 100% online-only fintech approach to the traditional banking model. They are based in Canary Wharf, and expectations are 3 days a week in the office. As a Financial Controller, you will join their team at a senior manager level as a trusted key player responsible for a mix of operational finance, regulatory reporting, and FP&A. Areas of responsibility will include working under the CFO, alongside the senior finance manager, and supervising the finance managers and finance analysts to perform month-end and year-end processes, regulatory reporting, investor reporting, treasury management, budgeting and forecasting, external and internal audits, operational support, and our financial controls framework. We are seeking a motivated qualified accountant who can bridge quantitative and technical skills with qualitative analysis and insights, with great teamwork and communication skills. Responsibilities of the Financial Controller: Leading monthly financial and regulatory reporting processes Management accounting and analysis of the financial drivers of the business for the executive team Investor reporting and communications FP&A budgeting and forecasting, including lending and balance sheet growth, and key ratio oversight External and internal audits lead Leading the controls framework and embedding a continuous process improvement culture Treasury and investment management Qualifications Required: Qualified accountant or CFA Strong Excel skills (data analysis, large data set management, modelling, advanced formulae) Team leader with a self-starting positive attitude Detail-oriented and analytical mindset Great communication and presentation skills Organised project manager, able to track, prioritise, and update stakeholders In return, you can expect a competitive salary and will be joining an ethically focused business with a mission to offer fair, affordable finance to all. You will play a key part in a fast-growing startup-culture team disrupting the classic brick-and-mortar banking model. There are excellent personal development prospects: a variety of tasks, projects, and challenges where you make a real difference. If this sounds like your next challenge, then we look forward to receiving your application.
Our client, a customer focussed financial services organisation, have an exciting opportunity for a Mortgage professional to join their Lending Services Team. In this role, you will be completing checks and assessing lending potential for all direct and introduced mortgage cases received by our client. You will ensure a first-class service is delivered to both internal and external stakeholders. Whilst their head office is based in Lancashire, they offer a flexible approach to the working week with circa 2/3 days based at their head office and the remainder working remotely. Duties will include: Carry out MCOB/FCA and Solicitor checks on receipt of applications Carry out IDVA checks including Transunion Call Validate checks Carry out Credit checks (decline if outside of policy). Input the application/upload from MVT platform, obtain any outstanding documentation and case manage to stage 25 (pre-offer) Administer requirement and receipt of other mortgage related fees if required To access AIP/Consent to credit enquiries for indication to lend/decline To assess applications on first receipt and accept/decline Underwrite and sanction applications within own personal lending mandate. Issue formal offer where you have assessed the merits of the application Build effective relationships with colleagues, first point of contact with queries providing support culture for peers The successful individual will possess: Previous manual mortgage underwriting/packaging experience Ideally have previously held a personal mandate Ideally be CeMap qualifies
Dec 14, 2022
Full time
Our client, a customer focussed financial services organisation, have an exciting opportunity for a Mortgage professional to join their Lending Services Team. In this role, you will be completing checks and assessing lending potential for all direct and introduced mortgage cases received by our client. You will ensure a first-class service is delivered to both internal and external stakeholders. Whilst their head office is based in Lancashire, they offer a flexible approach to the working week with circa 2/3 days based at their head office and the remainder working remotely. Duties will include: Carry out MCOB/FCA and Solicitor checks on receipt of applications Carry out IDVA checks including Transunion Call Validate checks Carry out Credit checks (decline if outside of policy). Input the application/upload from MVT platform, obtain any outstanding documentation and case manage to stage 25 (pre-offer) Administer requirement and receipt of other mortgage related fees if required To access AIP/Consent to credit enquiries for indication to lend/decline To assess applications on first receipt and accept/decline Underwrite and sanction applications within own personal lending mandate. Issue formal offer where you have assessed the merits of the application Build effective relationships with colleagues, first point of contact with queries providing support culture for peers The successful individual will possess: Previous manual mortgage underwriting/packaging experience Ideally have previously held a personal mandate Ideally be CeMap qualifies
Our client is highly customer focussed financial services provider based in the East Midlands who has recently enjoyed an enviable record of success thanks to their customer centric focus. They have an exciting opportunity for a Branch Customer Advisor to join their team, where you will be responsible for being the face of the organisation. Hours are 8.45am - 4.45pm Monday to Friday as well as working 2/4 Saturday's which is paid at time and half. Key Responsibilities for Branch Customer Advsior: Customer Service - provide an excellent standard of customer service to meet the company standards and objectives. Sales - to contribute to the achievement of work-based objectives, standards, and sales targets as set by the Customer Service Manager and/or Branch & Community Development Manager. Promotions - work together with members of the wider team particularly the Senior Branch Customer Advisor, members of the Sales Team, Branch Managers, Branch & Community Development Manager, Head of Product and Savings, and Marketing Manager, and on internal and external promotions of products and services. Training & Development - be responsible for ensuring that the training you receive, in conjunction with your own personal development plan, is adequate and sufficient to enable you to carry out your duties. Counter Duties - accurately process and administer all aspects of customer accounts and deal promptly with correspondence arising out of such administration duties. Experience/qualifications required Branch Customer Advsior Level 2 Qualified (GCSE, O 'Levels, Functional Skills) 1 year experience within a customer service role Organised Customer focused Team Player Strong oral and written communication skills Experience working in a regulated environment Basic knowledge of savings accounts and the financial services environment
Nov 30, 2021
Full time
Our client is highly customer focussed financial services provider based in the East Midlands who has recently enjoyed an enviable record of success thanks to their customer centric focus. They have an exciting opportunity for a Branch Customer Advisor to join their team, where you will be responsible for being the face of the organisation. Hours are 8.45am - 4.45pm Monday to Friday as well as working 2/4 Saturday's which is paid at time and half. Key Responsibilities for Branch Customer Advsior: Customer Service - provide an excellent standard of customer service to meet the company standards and objectives. Sales - to contribute to the achievement of work-based objectives, standards, and sales targets as set by the Customer Service Manager and/or Branch & Community Development Manager. Promotions - work together with members of the wider team particularly the Senior Branch Customer Advisor, members of the Sales Team, Branch Managers, Branch & Community Development Manager, Head of Product and Savings, and Marketing Manager, and on internal and external promotions of products and services. Training & Development - be responsible for ensuring that the training you receive, in conjunction with your own personal development plan, is adequate and sufficient to enable you to carry out your duties. Counter Duties - accurately process and administer all aspects of customer accounts and deal promptly with correspondence arising out of such administration duties. Experience/qualifications required Branch Customer Advsior Level 2 Qualified (GCSE, O 'Levels, Functional Skills) 1 year experience within a customer service role Organised Customer focused Team Player Strong oral and written communication skills Experience working in a regulated environment Basic knowledge of savings accounts and the financial services environment
