Head of Mortgage Operations Milton Keynes (office based initially with hybrid working available after probation) Salary dependent on experience + considerable bonus opportunity potentially up to 40% Our client, a growing specialist commercial mortgage lender, has an exciting new opportunity for a Head of Mortgage Operations. You'll run the day-to-day delivery of post-offer lending and savings services, making sure everything meets regulations and that you deliver great customer experiences. You'll oversee the lending journey from completions and drawdowns to portfolio management, arrears, servicing, savings and recoveries. This is the team that powers the business, pushing operational excellence, helping deliver new initiatives, and nurturing a mindset of constant improvement. Duties will include: Provide operational leadership and support wider transformation work with the COO. Lead and give oversight to the team moving approved loans through to drawdown quickly and accurately. Track pipeline activity and team performance, improving processes and increasing automation. Manage ongoing loan servicing, including queries, changes, renewals, redemptions, and arrears. Maintain strong risk controls, regulatory compliance, and fair handling of complaints and vulnerable customers. Run savings operations and manage relationships with partners to deliver strong service and meet SLAs. Ensure robust operational risk management, accurate data, clear customer communication, and smooth delivery of product or regulatory changes. Act as the operational expert for process design, testing, and implementation. Build a high-performing, accountable, customer-focused team culture. The successful candidate will possess: Strong experience in a senior operations role, covering mortgage lending. Proven leadership across completions, servicing, arrears, and collections. Experienced in managing key external partners (outsourcers, legal firms, valuers, aggregators). Strong delivery focus with a track record of hitting operational targets. Solid understanding of banking regulations and operational risk management. Strong grasp of KYC/AML requirements and how they apply in lending operations. Along with a highly competitive salary, additional benefits include bonus, generous pension scheme & private health care. If you are an experienced operational leader from a lending background and can commute regularly to Milton Keynes, we would love to hear from you.
Dec 11, 2025
Full time
Head of Mortgage Operations Milton Keynes (office based initially with hybrid working available after probation) Salary dependent on experience + considerable bonus opportunity potentially up to 40% Our client, a growing specialist commercial mortgage lender, has an exciting new opportunity for a Head of Mortgage Operations. You'll run the day-to-day delivery of post-offer lending and savings services, making sure everything meets regulations and that you deliver great customer experiences. You'll oversee the lending journey from completions and drawdowns to portfolio management, arrears, servicing, savings and recoveries. This is the team that powers the business, pushing operational excellence, helping deliver new initiatives, and nurturing a mindset of constant improvement. Duties will include: Provide operational leadership and support wider transformation work with the COO. Lead and give oversight to the team moving approved loans through to drawdown quickly and accurately. Track pipeline activity and team performance, improving processes and increasing automation. Manage ongoing loan servicing, including queries, changes, renewals, redemptions, and arrears. Maintain strong risk controls, regulatory compliance, and fair handling of complaints and vulnerable customers. Run savings operations and manage relationships with partners to deliver strong service and meet SLAs. Ensure robust operational risk management, accurate data, clear customer communication, and smooth delivery of product or regulatory changes. Act as the operational expert for process design, testing, and implementation. Build a high-performing, accountable, customer-focused team culture. The successful candidate will possess: Strong experience in a senior operations role, covering mortgage lending. Proven leadership across completions, servicing, arrears, and collections. Experienced in managing key external partners (outsourcers, legal firms, valuers, aggregators). Strong delivery focus with a track record of hitting operational targets. Solid understanding of banking regulations and operational risk management. Strong grasp of KYC/AML requirements and how they apply in lending operations. Along with a highly competitive salary, additional benefits include bonus, generous pension scheme & private health care. If you are an experienced operational leader from a lending background and can commute regularly to Milton Keynes, we would love to hear from you.
A growing specialist mortgage lender in Milton Keynes is seeking a Head of Mortgage Operations to lead daily delivery of loan servicing and savings operations. You will oversee lending journeys and ensure compliance with regulations while enhancing customer experiences. The ideal candidate will have extensive experience in mortgage operations, exceptional leadership skills, and a track record of achieving operational targets. This role offers a competitive salary, considerable bonus potential, a generous pension scheme, and private health care.
Dec 11, 2025
Full time
A growing specialist mortgage lender in Milton Keynes is seeking a Head of Mortgage Operations to lead daily delivery of loan servicing and savings operations. You will oversee lending journeys and ensure compliance with regulations while enhancing customer experiences. The ideal candidate will have extensive experience in mortgage operations, exceptional leadership skills, and a track record of achieving operational targets. This role offers a competitive salary, considerable bonus potential, a generous pension scheme, and private health care.
Learning & Development Lead Edinburgh, Scotland Salary dependent on experience + excellent benefits Our client a customer focused financial services organisation has an exciting new opportunity for a Learning & Development Lead. Reporting to the Chief People Officer, you will build a learning function from the ground up, designing and embedding a future-focused capability framework that blends innovation with regulatory excellence. Duties will include: • Design and implement a Society-wide learning and capability strategy aligned to business goals • Define future skills and capabilities including digital literacy and leadership agility • Ensure regulatory and compliance training excellence including robust MI and audit readiness • Optimise the LMS platform to drive engagement and insight through data and analytics • Curate and create inspiring blended learning content and programmes • Partner with leaders to identify and close critical capability gaps The successful candidate will possess: • Demonstrable experience shaping and delivering L&D or capability strategies within the financial services sector. • Strong working knowledge of regulatory training requirements (SMCR, Conduct Rules, Consumer Duty, Financial Crime, Data Protection) • Expertise in digital, blended and innovative learning methods including AI and learning platforms • Ability to work strategically while rolling up sleeves to deliver hands-on learning solutions • Confident stakeholder management and relationship-building skills at all levels • Professional / industry L&D qualifications (or equivalent experience) are required. Along with a competitive salary, additional benefits include bonus scheme, generous pension scheme & private health care.
Dec 10, 2025
Full time
Learning & Development Lead Edinburgh, Scotland Salary dependent on experience + excellent benefits Our client a customer focused financial services organisation has an exciting new opportunity for a Learning & Development Lead. Reporting to the Chief People Officer, you will build a learning function from the ground up, designing and embedding a future-focused capability framework that blends innovation with regulatory excellence. Duties will include: • Design and implement a Society-wide learning and capability strategy aligned to business goals • Define future skills and capabilities including digital literacy and leadership agility • Ensure regulatory and compliance training excellence including robust MI and audit readiness • Optimise the LMS platform to drive engagement and insight through data and analytics • Curate and create inspiring blended learning content and programmes • Partner with leaders to identify and close critical capability gaps The successful candidate will possess: • Demonstrable experience shaping and delivering L&D or capability strategies within the financial services sector. • Strong working knowledge of regulatory training requirements (SMCR, Conduct Rules, Consumer Duty, Financial Crime, Data Protection) • Expertise in digital, blended and innovative learning methods including AI and learning platforms • Ability to work strategically while rolling up sleeves to deliver hands-on learning solutions • Confident stakeholder management and relationship-building skills at all levels • Professional / industry L&D qualifications (or equivalent experience) are required. Along with a competitive salary, additional benefits include bonus scheme, generous pension scheme & private health care.
Learning & Development Lead Edinburgh, Scotland Salary dependent on experience + excellent benefits Our client a customer focused financial services organisation has an exciting new opportunity for a Learning & Development Lead. Reporting to the Chief People Officer, you will build a learning function from the ground up, designing and embedding a future-focused capability framework that blends innovation with regulatory excellence. Duties will include: • Design and implement a Society-wide learning and capability strategy aligned to business goals • Define future skills and capabilities including digital literacy and leadership agility • Ensure regulatory and compliance training excellence including robust MI and audit readiness • Optimise the LMS platform to drive engagement and insight through data and analytics • Curate and create inspiring blended learning content and programmes • Partner with leaders to identify and close critical capability gaps The successful candidate will possess: • Demonstrable experience shaping and delivering L&D or capability strategies within the financial services sector. • Strong working knowledge of regulatory training requirements (SMCR, Conduct Rules, Consumer Duty, Financial Crime, Data Protection) • Expertise in digital, blended and innovative learning methods including AI and learning platforms • Ability to work strategically while rolling up sleeves to deliver hands-on learning solutions • Confident stakeholder management and relationship-building skills at all levels • Professional / industry L&D qualifications (or equivalent experience) are required. Along with a competitive salary, additional benefits include bonus scheme, generous pension scheme & private health care.
Dec 10, 2025
Full time
Learning & Development Lead Edinburgh, Scotland Salary dependent on experience + excellent benefits Our client a customer focused financial services organisation has an exciting new opportunity for a Learning & Development Lead. Reporting to the Chief People Officer, you will build a learning function from the ground up, designing and embedding a future-focused capability framework that blends innovation with regulatory excellence. Duties will include: • Design and implement a Society-wide learning and capability strategy aligned to business goals • Define future skills and capabilities including digital literacy and leadership agility • Ensure regulatory and compliance training excellence including robust MI and audit readiness • Optimise the LMS platform to drive engagement and insight through data and analytics • Curate and create inspiring blended learning content and programmes • Partner with leaders to identify and close critical capability gaps The successful candidate will possess: • Demonstrable experience shaping and delivering L&D or capability strategies within the financial services sector. • Strong working knowledge of regulatory training requirements (SMCR, Conduct Rules, Consumer Duty, Financial Crime, Data Protection) • Expertise in digital, blended and innovative learning methods including AI and learning platforms • Ability to work strategically while rolling up sleeves to deliver hands-on learning solutions • Confident stakeholder management and relationship-building skills at all levels • Professional / industry L&D qualifications (or equivalent experience) are required. Along with a competitive salary, additional benefits include bonus scheme, generous pension scheme & private health care.
