Focus Group

Commercial Business Intelligence Analyst Shoreham-by-Sea (Hybrid) Private Equity Backed Growth Transform data into decisions that drive commercial success . We're building something special at Focus Group. As a fast-growing PE-backed ICT services business, we're at an inflection point where data isn't just supporting our growth-it's powering it. Our Data and Analytics team sits at the heart of everything we do, spanning all divisions, acquisitions, and products. Now we need a Commercial BI Analyst who's energised by the challenge of turning complex datasets into clear insights that shape business strategy. What you'll be doing This isn't a typical "create reports and wait for requests" role. You'll be partnering directly with Finance and Sales leadership to uncover trends, drive performance, and support transformation initiatives that matter. Your work will directly inform decisions made by our Executive Leadership Team. You'll maintain critical analysis tools, deliver ad-hoc deep dives, and communicate data stories that change how we operate. Day-to-day, you'll: Translate complex commercial data into actionable insights that drive sales and financial performance Build compelling dashboards and visualisations that tell the story behind the numbers Partner with Data Engineering on ingestion and modelling projects that enhance our capabilities Present business-critical analysis to the Board of Directors Design intuitive, user-facing reports that stakeholders actually want to use Spot trends before others do and surface opportunities for improvement Contribute to the evolution of our analytics function as we scale What you'll bring You're someone who: Solves problems with a commercial lens-you understand that data exists to drive business value Can "translate" between technical complexity and business clarity Has hands-on experience with data visualisation tools (Power BI preferred) Feels comfortable wrangling large, messy datasets into meaningful insights Communicates findings in ways that inspire action, not just understanding Brings genuine curiosity and a "can do" mindset to ambiguous challenges Works collaboratively but can drive projects independently Technical foundations Strong proficiency in Microsoft Technology (particularly Excel and PowerBI) Experience using data analysis to inform decision-making Meticulous attention to detail Bonus points for Star schema and multi-dimensional data modelling experience SQL, Python, or other data analysis languages Exposure to predictive analytics or forecasting DBT and/or Snowflake experience At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business. We're proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We're delighted to have been named one of the UK's best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

A fast-growing ICT services company based in Shoreham-by-Sea is looking for a Commercial Business Intelligence Analyst to transform complex data into actionable insights and support business strategies. The successful candidate will collaborate closely with Finance and Sales leaders and design user-friendly reports and dashboards. Required skills include proficiency in Power BI and Excel and the ability to communicate findings effectively. This is a hybrid role that offers the opportunity to make significant contributions to the company's growth.

Telecoms Installations & Maintenance Engineer Glasgow or Edinburgh Full-time Hybrid Competitive Salary Depending on Experience About the role We're looking for a hands-on Telecoms Installations & Maintenance Engineer to join our Operations team in Scotland. This is a role where you'll make a real impact-preconfiguring telephony solutions, deploying technology directly to customers, and ensuring they get the most from their new systems. You'll split your time between technical preparation (building and configuring equipment to exact specifications) and customer-facing delivery (remote support and field installations). Whether you're setting up phone systems, configuring routers and switches, or training end users, you'll be the person who bridges the gap between complex technology and seamless customer experience. What you'll be doing Technical delivery Preconfigure telephony hardware and software using templated approaches and best practice standards Set up networking peripherals including routers, switches, and hosted management tools Conduct site surveys to ensure smooth implementation of new solutions Quality check all configurations before dispatch to guarantee everything works perfectly Customer-facing work Install telephony solutions at customer sites, including any necessary data cabling or fibre work Provide remote installation support, guiding customers through connecting their solutions Deliver training to end users, ensuring they can use systems independently and effectively Manage your own workload to meet customer deadlines while maintaining service excellence What we're looking for Essential Experience working in IT or telephony sectors Practical knowledge of IT, telephony, and networking equipment Strong customer service skills with excellent communication abilities Self-motivated with the ability to manage multiple priorities independently Nice to have Background in a Managed Service Provider (MSP) environment Industry certifications such as ITIL, CompTIA, or Microsoft qualifications What makes you a great fit You're process-driven and detail-oriented, but also flexible enough to solve problems on the fly. You genuinely enjoy helping customers and can explain technical concepts clearly to non-technical people. You're curious about new technologies and eager to expand your skills. Most importantly, you take pride in delivering solutions that work brilliantly from day one. Where this role can take you We believe in developing our people. Potential career paths include Team Leader, Technical Engineer, Solutions Engineer, or Technical Consultant-both field and remote-based opportunities available. Ready to apply? We'd love to hear from you.

A leading tech provider in Glasgow is seeking a Customer Service Executive to join their fast-paced team. The successful candidate will handle a variety of customer queries, particularly in a high-pressure environment. Ideal applicants will possess strong communication and problem-solving abilities, with a proven track record in customer care. This role offers a vibrant work atmosphere, generous holidays, and opportunities for professional growth and development. Join us to make a real impact in transforming customer experiences.

We're Hiring - Customer Service Executive Salary - £25,000 Location - Bellshill, Glasgow Key Benefits: Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back: Enjoy paid volunteering days to support causes you care about. Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: Join our fast paced Customer Service team! We're looking for someone with previous contact centre experience who thrives in a high volume, high pressure environment. You'll be handling a wide range of customer queries - often complex or complaint related - including billing and invoice queries. Resilience, great communication, and problem solving skills are key. If you're confident managing busy workloads and passionate about delivering excellent service, we'd love to hear from you. Key Responsibilities: Manage incoming telephone calls & email correspondence from customers. Identify, investigate, and resolve a query, complaint or general enquiry from customers. Communicate with customers moving to other providers with the aim to maintain services. Meet set targets & expectations for ensuring the best possible customer experience. Record and track interactions with customers on the Focus Group CRM system. Follow industry & company guidelines in relation to a customers' contract with Focus Group. Skills & Experience: Proven track record of delivering a high level of customer care & service. High standard of phone skills and written communication, including numerical skills. Good at problem solving and multi tasking. Organised and motivated. Ability to work on their own and within a team environment. Competent PC skills; email, word, CRM packages. Don't worry if you don't meet every requirement-your passion and potential matter to us! If you're excited about driving business growth and transforming how companies use technology, we want to hear from you. At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we're here to help. Ready to make a real impact? Apply now!

A leading IT services company in the UK seeks a Regional Head of Sales (Midlands) to lead sales performance and manage a high-performing team. The role requires extensive experience in IT managed services, a proven track record in selling complex IT solutions, and exceptional leadership skills. The successful candidate will translate regional strategy into actionable plans, ensuring the achievement of revenue targets. An attractive compensation package is offered, including a base salary and commission.