BRITISH HEART FOUNDATION

Could you be the reason someone remembers their experience with British Heart Foundation (BHF) for all the right reasons? BHF is the biggest independent funder of research into cardiovascular disease in the UK. We want to power the next breakthroughs in diagnosing, treating, and preventing the world's biggest killer. Join Our Team as a Contact Centre Customer Services Advisor! At the BHF, we believe every interaction matters. We're looking for dedicated Contact Centre Customer Services Advisors to join our team and help us build long-term relationships with our customers and supporters. Role Overview As a Contact Centre Customer Services Advisor, you'll be the first point of contact, providing accurate, effective, and friendly responses and information. You'll use your active listening, empathy, and problem-solving skills to guarantee a seamless and positive customer experience. No two conversations are the same in this role. One moment you could be helping someone with a question about a donation, the next supporting a retail enquiry or helping a customer find some medical information, you will deal with varity of queries and feedback. You're comfortable switching between different topics, adapting your approach and managing multiple priorities. Key Responsibilities: Responding to and resolving inbound queries via telephone, email, social media, and live web chat. Listening carefully, understanding needs and providing clear, accurate information. Taking ownership of queries and resolving them as efficiently as possible while been empathic and providing outstanding customer experience. Maintaining accurate customer records using our CRM systems. Working with colleagues across BHF to find solutions and improve customer experiences. We're currently recruiting for several permanent Customer Services Advisor roles. What Makes You Great for This Role? Your ability to connect with people is your superpower. You're a quick learner, curious, and can build strong relationships quickly. You get to the heart of the matter, listen, ask insightful questions, and provide the right help and build relationships with our customers and supporters. Your empathy and enthusiasm shine through in your strong communication skills, turning every interaction into a delightful experience for our customers. You're resilient, perform well under pressure, and make customers feel genuinely valued. Confident at using technology and easily use multiple systems with experience in Microsoft Office, data entry, and databases. Your proactive, positive "can do" attitude means that you can solve a variety of queries, giving customers the time they need. Driven by customer satisfaction, you transform challenges into opportunities, creating unforgettable experiences. Your strong administrative and time management skills help you prioritise and manage your workload effectively. Why Join Us? Have a Real Impact : Help fund lifesaving research into heart and circulatory diseases-every interaction makes a difference! Making a difference: We focus on getting it right, first time, and you'll take ownership of a varied and engaging workload. Flexible Working : Enjoy the best of both worlds with our hybrid working model, typically working four days at home and one day in our Birmingham office. Supportive Team : Join a fun, diverse team that values knowledge sharing, continuous improvement, and well-being. Training and Development : Benefit from comprehensive training and continuous support for your personal and professional growth. Fantastic Benefits : 30 days annual leave plus bank holidays Private medical insurance, dental health cover, and money towards gym membership Pension scheme with employer contribution up to 10% Full pay for 12 weeks for family leave, including maternity, paternity, and adoption leave Life assurance Extra paid leave of up to 10 days to support colleagues who may need more time off work Working Arrangements Working Hours : Normal working hours are 09:00am to 05:00pm, Monday to Friday, with flexibility to work 11:00am - 07:00pm and some Saturdays during peak event season. Hybrid Role : A week typically involves 1 day a week (usually Wednesdays) in our Birmingham office (B37 7YE) to collaborate with your team and other 4 days will be working remotely at home. Interview Process Our interview process involves two stages: Initial Stage : One-way video interview, allowing you to record responses to pre-set questions at your convenience, showcasing your personality, skills, and experiences. Second Stage: Assessment Centres will be held in person at our Birmingham Office (B37 7YE) on 18th, 19th & 20th Aug 2026 . Please note that these dates are fixed and cannot be changed. Start Date & Induction: New starters will begin on 29 Sep 2026 (non-negotiable). The induction training will last for four weeks, during which you will be required to come into the office additional days. After completing the training, this will reduce to once a week.

About the role For more than 60 years, British Heart Foundation (BHF) has been at the forefront of cutting edge research to create a world where everyone has a healthier heart for longer. Despite the progress we've made, our work has never been more needed; heart and circulatory diseases remain the biggest killers globally, with millions of people living with these conditions today in the United Kingdom alone. Our lifesaving work is primarily advanced through long term investment in medical research, and we currently have over £460 million of BHF funded research underway, funding more than 700 active research projects. A leading independent funder of research into heart and circulatory diseases, we are the UK's largest charity retailer with around 650 stores, an employee base of over 4,000, supported by a further 20,000 volunteers. We are seeking an exceptional individual to join our Board of Trustees. A scientist or clinician with broad knowledge and senior leadership experience you'll act as a Medical Trustee and support our Chief Executive and Chief Medical & Scientific Officer (CSMO) in enhancing the work of BHF and play a key role contributing to functions of the Board and BHF's overall governance. For this role we are seeking candidates with expertise in AI, data science or advanced analytics. You'll understand how these can support advances in health, medical research and patient outcomes through better insight, innovation and evidence led decision making. Key responsibilities and qualifications Highly effective leadership skills at board (or equivalent) level in a large and complex organisation. Experience of high level strategic and business planning able to understand and shape BHF's strategy and influence its implementation. A clear understanding of the role of a Trustee and knowledge of the principles of and current best practice in good governance. The necessary networks and contacts to assist BHF in achieving its objectives. A strong commitment to BHF's aims, mission and values, and an understanding of the opportunities and challenges which we face. A commitment to inclusion and diversity. If you feel you have the skills and experience that we need for this interesting and rewarding voluntary role we would be delighted to hear from you. Interview process First stage interviews will be held, via MS Teams, on 16th July. Successful candidates will then be invited to attend an in person 2nd stage interview, at our London head office, on 31st July. How to apply Applications including a CV and supporting statement should be submitted to Terms of appointment This is a voluntary role, but reasonable expenses will be met. Members are appointed for an initial three year term, renewable with the expectation that members serve a maximum of two terms. The Board of Trustees meet on a quarterly basis (in London, in person/online) with meetings generally lasting 4 5 hours in duration. Total time commitment is on average 1 2 days per month.

Are you looking for an opportunity to progress in store management? We're looking for an Assistant Store Manager to join our fashion store team in Otley so we could be the perfect match! Candidate must be fully flexible to work 5 days per week out of 7 including Weekends and Bank Holidays. What does this role involve: As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence. Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by: Ensuring highest standard of customer service Achieving targets Maintaining a high standard of visual merchandising Maximising sales through physical and digital channels Supporting with the recruitment and development of volunteers Achieving expectations within campaign activities Working with the manager to generate stock Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research. What are we looking for: Experience in a customer facing role Supervisory experience Commercially driven to encourage new ideas Inclusive approach to developing teams Passion for delivering exceptional customer service and achieving the highest retail standards Results driven but with a recognition of right result, right way. What's important to us? At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come. Belonging at BHF We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together. Why join the BHF? We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include: 38 days annual leave (plus the option to buy and sell leave) Wagestream - claim early access to your wages as you earn them Holistic support leave of up to 10 additional days off each year Enhanced family policies (maternity, paternity and adoption leave 25% staff discount Health cash plan (Dental, Optical, Therapies, etc) Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP) Pension with employer contribution of up to 10% Cycle to work scheme Discounts on gym memberships Discounts with a wide range of retailers

Are you a data enthusiast ready to make a real impact? Join British Heart Foundation (BHF) as our Senior Data Executive and play a key role in leading and managing data import processes for BHF, ensuring high standards of data quality, accuracy, and efficiency About the role As our Senior Data Executive, you ll support team members involved in import activities, conducts root cause analysis to resolve issues, and work closely with the Data Operations and Data Engineering teams to troubleshoot and improve processes. Ensuring all import documentation is maintained and kept up to date, you ll drive continuous improvement across data and import-related practices, whilst also championing data import best practice and proactively identifying areas for improvement. About you IT literate and fully conversant with Microsoft packages, you ll have familiarity with CRM databases and, ideally, an understanding of charity fundraising. You ll also have a good understanding of ETL tools, CRM systems, and database packages (Blackbaud Enterprise CRM, MS Dynamics 365, etc.). You ll have previous experience of running data imports, ensuring quality, integrity and accuracy of data using an ETL tool, as well as experience of GDPR and dealing with confidential data, and using Blackbaud CRM, or have equivalent CRM knowledge. To be successful in this role you ll also have the following skills and experience: Highly numerate. Able to take a proactive approach to problem-solving, taking initiative to identify and resolve issues independently and a tenacious attitude to root cause analysis. Excellent attention to detail and appreciation of data quality issues. Excellent communication skills, both written and verbal, able to communicate technical issues to a non-technical audience. Excellent time management skills, able to deliver workload to strict deadlines. Collaborative team player able to share knowledge and learning openly to create understanding and support. Able to manage multiple tasks, working with both external suppliers and internal stakeholders. Working arrangements This is a fixed term contract until December 2026. This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. Belonging at BHF By embracing diversity and fostering an inclusive environment, we strengthen our ability to achieve our mission of saving and improving lives, ensuring our work reflects and serves the needs of every community across the UK. To hear from our people, check out Belonging at BHF . Our people are at the heart of everything we do. By funding research across six decades, we ve helped keep millions of hearts beating and millions of families together. We re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer. Benefits and development At BHF, we offer a comprehensive range of benefits designed to support our colleagues wellbeing and professional growth. To find out more about our benefits you can download the Benefits document at the bottom of this page or check out our Benefits and Development pages. Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage. Interview process The interview process may take place in-person or virtually via MS Teams. How to apply It s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role s criteria Our recruitment processes are fair, accessible, and inclusive. BHF use anonymous CV software as part of the application journey. Should you need any adjustments to the recruitment process, at either application or interview, please contact us.

Would you like to make an impact by leading one of our fashion store teams that are community based, offer amazing choice and genuine sustainability? What does this role involve? As a Store Manager you will be accountable for your stores performance, maximising sales through physical and digital channels, and achieving store targets by leading an inclusive and diverse team that consistently demonstrate the BHF values . Each day is different in this varied, fast paced and hands on role. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life saving research. Must be fully flexible over 7 days per week. What are we looking for? Experience working in a customer facing role in retail, hospitality or service industry Experience of leading, motivating and developing teams Commercial awareness Ability to achieve sales targets Committed to achieving the highest retail standards at all times Able to work under own initiative and take a proactive approach to changing business needs and objectives Thrives working in a hands on, fast-paced environment An understanding of budgets and P&L Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. What's important to us? At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come. Belonging at BHF We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together. Why join the BHF? We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include: 38 days annual leave (plus the option to buy and sell leave) Holistic support leave of up to 10 additional days off each year Enhanced family policies (maternity, paternity and adoption leave) Wagestream - early access to your wages 25% staff discount Health cash plan (Dental, Optical, Therapies, etc) Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP) Pension with employer contribution of up to 10% Cycle to work scheme Discounts on gym memberships Discounts with a wide range of retailers

Would you like to make an impact by leading one of our fashion store teams that are community based, offer amazing choice and genuine sustainability? We're looking for a Store Manager to join our team in Newry, BT34 1JE. What does this role involve? As a Store Manager you will be accountable for your stores performance, maximising sales through physical and digital channels, and achieving store targets by leading an inclusive and diverse team that consistently demonstrate the BHF values. Each day is different in this varied, fast paced and hands on role. Due to the volume of deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life saving research. What are we looking for? Experience working in a customer facing role in retail, hospitality or service industry Experience of leading, motivating and developing teams Commercial awareness Ability to achieve sales targets Committed to achieving the highest retail standards at all times Able to work under own initiative and take a proactive approach to changing business needs and objectives Thrives working in a hands on, fast-paced environment An understanding of budgets and P&L Our store is fast-paced and trades 5 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. What's important to us? At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come. Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed. Why join the BHF? We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include: 38 days annual leave (plus the option to buy and sell leave) Holistic support leave of up to 10 additional days off each year Enhanced family policies (maternity, paternity and adoption leave) Wagestream - early access to your wages 25% staff discount Health cash plan (Dental, Optical, Therapies, etc) Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP) Pension with employer contribution of up to 10% Cycle to work scheme Discounts on gym memberships Discounts with a wide range of retailers

As Head of Buying and Merchandising, you ll have the opportunity to shape and lead a high-impact area of BHF s Trading and Commercial directorate, driving performance across our stores and online channels. This is a unique leadership role where commercial thinking, customer insight and operational delivery come together to maximise the success of our bought-in product range. You ll lead the strategy for a diverse and evolving portfolio spanning categories such as furniture, homewares, electricals, accessories, medical devices and seasonal ranges, while also supporting ethical surplus stock partnerships. With ownership of trading performance across physical stores, the BHF Online Shop and the Defibrillator Shop, you ll play a key role in delivering sales, margin and stock outcomes that directly support our wider mission. This role offers the chance to make a visible impact through shaping ranges, setting pricing and promotions, improving availability, and driving eCommerce growth. You ll work collaboratively with suppliers and colleagues across Trading, Commercial and Digital, while leading talented teams and embedding modern, data-led and AI-enabled ways of working. If you are excited by commercial leadership, innovation and the opportunity to influence change at scale, this is a brilliant chance to make a meaningful contribution at BHF. About you You ll bring significant senior-level experience in buying and/or merchandising, with a strong track record of delivering commercial results across both physical retail and digital channels. You re commercially astute, financially confident and comfortable using data, insight and market trends to shape strategy, drive performance and improve profitability. An experienced and credible leader, you can guide teams through change and embed new ways of working, including digital and AI-enabled approaches. You ll also be confident building strong relationships across teams and with external partners, using your communication and influencing skills to align others and turn ideas into action. We re looking for someone who is curious, collaborative and future-focused, with sound judgement, strong decision making skills and the ability to lead with clarity in a fast-paced environment. If you enjoy combining strategic thinking with hands-on commercial leadership, this is an exciting opportunity to make a real impact. Working arrangements This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Northampton Office (NN1 2BN). This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. This role will also involve travel across the UK in line with the supplier base.

Are you looking for an opportunity to progress in store management? We're looking for an Assistant Store Manager to join our home store team in Leeds LS15 9LB, so we could be the perfect match! What does this role involve: As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence. Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by: Ensuring highest standard of customer service Achieving targets Maintaining a high standard of visual merchandising Maximising sales through physical and digital channels Supporting with the recruitment and development of volunteers Achieving expectations within campaign activities Working with the manager to generate stock Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Candidate must be fully flexible to work 5 days in a busy Retail environment including Bank Holidays and Weekends. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research. What are we looking for: Experience in a customer facing role Supervisory experience Commercially driven to encourage new ideas Inclusive approach to developing teams Passion for delivering exceptional customer service and achieving the highest retail standards Results driven but with a recognition of right result, right way. What's important to us? At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come. Belonging at BHF We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together. Why join the BHF? We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include: 38 days annual leave (plus the option to buy and sell leave) Wagestream - claim early access to your wages as you earn them Holistic support leave of up to 10 additional days off each year Enhanced family policies (maternity, paternity and adoption leave 25% staff discount Health cash plan (Dental, Optical, Therapies, etc) Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP) Pension with employer contribution of up to 10% Cycle to work scheme Discounts on gym memberships Discounts with a wide range of retailers

Would you like to make an impact by leading one of our fashion store teams that are community based, offer amazing choice and genuine sustainability? Candidate must be fully flexible to work 5 days out of 7 including weekends and bank holidays. What does this role involve? As a Store Manager you will be accountable for your stores performance, maximising sales through physical and digital channels, and achieving store targets by leading an inclusive and diverse team that consistently demonstrate the BHF values . Each day is different in this varied, fast paced and hands on role. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life saving research. What are we looking for? Experience working in a customer facing role in retail, hospitality or service industry Experience of leading, motivating and developing teams Commercial awareness Ability to achieve sales targets Committed to achieving the highest retail standards at all times Able to work under own initiative and take a proactive approach to changing business needs and objectives Thrives working in a hands on, fast-paced environment An understanding of budgets and P&L Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. What's important to us? At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come. Belonging at BHF We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together. Why join the BHF? We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include: 38 days annual leave (plus the option to buy and sell leave) Holistic support leave of up to 10 additional days off each year Enhanced family policies (maternity, paternity and adoption leave) Wagestream - early access to your wages 25% staff discount Health cash plan (Dental, Optical, Therapies, etc) Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP) Pension with employer contribution of up to 10% Cycle to work scheme Discounts on gym memberships Discounts with a wide range of retailers

Are you looking for an opportunity to progress in store management? We're looking for an Assistant Store Manager to join our fashion store team in Ripon, so we could be the perfect match! What does this role involve: As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence. Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by: Ensuring highest standard of customer service Achieving targets Maintaining a high standard of visual merchandising Maximising sales through physical and digital channels Supporting with the recruitment and development of volunteers Achieving expectations within campaign activities Working with the manager to generate stock Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research. What are we looking for: Experience in a customer facing role Supervisory experience Commercially driven to encourage new ideas Inclusive approach to developing teams Passion for delivering exceptional customer service and achieving the highest retail standards Results driven but with a recognition of right result, right way. What's important to us? At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come. Belonging at BHF We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together. Why join the BHF? We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include: 38 days annual leave (plus the option to buy and sell leave) Wagestream - claim early access to your wages as you earn them Holistic support leave of up to 10 additional days off each year Enhanced family policies (maternity, paternity and adoption leave 25% staff discount Health cash plan (Dental, Optical, Therapies, etc) Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP) Pension with employer contribution of up to 10% Cycle to work scheme Discounts on gym memberships Discounts with a wide range of retailers

As an Employee Relations Specialist, you ll be the escalation point from our People Operations team and will apply your specialist employee relations knowledge and expertise to provide professional and pragmatic employee relations advice on a range of employee relations (ER) issues, policies and processes. You ll pro-actively engage with managers to offer best practice advice on a range of ER case work, spotting and assessing the risks and advising managers on how to mitigate or find resolutions to those risks which are in the best interest for British Heart Foundation (BHF). You ll take ownership of your own case work from beginning to end and responsibility for the advisory solutions ensuring best practice timescales are adhered to. You will also ensure any risks or concerns are flagged. About you With a CIPD Level 5 minimum qualification, or equivalent, you'll have extensive HR knowledge and understanding around best practice. You'll also have an up-to-date ER and Employment law knowledge, and understand ACAS Code of Practise and be knowledgeable on the Equality Act. You ll have substantial experience managing complex casework, including dismissals and discrimination. You are able to weigh up complex evidence and reach sound conclusions that are fair and reasonable while protecting the business. You have the proven experience of navigating legal complexities and negotiating successful resolutions swiftly. Ideally, you will have ER specialist experience confidently managing a high volume of cases in a large organisation. Additionally, experience of tribunal case preparation, restructuring, redundancy, and TUPE would be highly advantageous. To succeed in the role you will: be a highly effective team player have excellent communication skills be able to build trust and rapport quickly have strong time management skills be resilient and work well under pressure to multiple and conflicting deadlines. We re looking for someone with a passion for all things employee relations who will be an ambassador for the People Relations team. Willing to challenge and influence managers, you ll encourage them to be the decision makers as well as positively challenge the status quo on process, policy and procedure. Working arrangements Please note this is a 4-month fixed term contract. This is a hybrid role, where your work will be split between your home and one day per week, on average, in our London office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. Due to the length of the contract we are looking to get someone in post as soon as possible. Belonging at BHF We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together. To hear from our people, check out Belonging at BHF. Our people are at the heart of everything we do. By funding research across six decades, we ve helped keep millions of hearts beating and millions of families together. We re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer. Benefits and development At BHF, we offer a comprehensive range of benefits designed to support our colleagues wellbeing and professional growth. To find out more about our benefits you can download the Benefits document at the bottom of this page or check out our Benefits and Development pages. Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage. Interview process Interviews are due to take place shortly after the role closes. How to apply It s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role s criteria. As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey. Should you need any adjustments to the recruitment process, at either application or interview, please contact us. Please note internally this role will be known as People Relations Specialist.

Are you an experienced team leader or supervisor in retail or hospitality, looking to progress further into a management role? We're looking for a Warehouse Supervisor to join one of our retail home store teams, where your organisational skills and proactive approach will make a crucial contribution to selling our preloved items. Our Warehouse Supervisors work alongside the management team to deliver key objectives and ensure that the store drives stock in and out to generate sales. You will react to fast changing situations quickly and positively by creating a safe & productive working environment. Each day is different in this varied, fast paced and hands on role. Due to the volume of collections, deliveries and donations, it is physically demanding, yet most rewarding as you play a part in helping to fund life saving research. What are we looking for? You will be an experienced warehouse or stockroom team leader or supervisor in retail, hospitality or another customer focused industry Desirable but not essential to have stock management experience Motivated, proactive and commercially driven to lead a team Strong organisational and leadership skills Thrives working in a hands on, fast-paced environment Results driven, resilient and able to adapt to the needs of the business Comfortable with a high level of hands on manual work that involves moving large items/volumes of stock Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis. What's important to us? At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Since 1961, British Heart Foundation has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come. Belonging at BHF We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together. Why join the BHF? We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include: 38 days annual leave (plus the option to buy and sell leave) Holistic support leave of up to 10 additional days off each year Enhanced family policies (maternity, paternity and adoption leave) Wagestream - early access to wages 25% staff discount Health cash plan (Dental, Optical, Therapies, etc) Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP) Pension with employer contribution of up to 10% Cycle to work scheme Discounts on gym memberships Discounts with a wide range of retailers

Are you ready to lead transformative multi-channel marketing campaigns and make a real impact in the fight against heart and circulatory disease? Join our highly ambitious team and help deliver sector-leading, inspirational, and high-performing multi-channel marketing campaigns. Your work will inspire new and existing supporters, engage communities, and drive forward our mission to make a world where everyone has a healthier heart for longer. About the Role As a key member of our Mass Fundraising Marketing Acquisition team, you ll play a vital role in developing, delivering, and managing customer acquisition strategies in a team that manages a diverse portfolio of income-generating products and propositions. These include our regular giving programme, lottery and raffle activities, legacies, and events and community fundraising. You'll help drive performance and innovation across your product area. You ll manage campaigns across a range of media channels including TV, digital, audio, PPC, and social, ensuring we reach and inspire audiences effectively. You'll be: Leading the delivery of high-impact acquisition campaigns across multiple channels Collaborating with BHF s lead creative and media agencies on large-scale and always-on campaigns Monitoring and optimising campaign performance to maximise results Supporting the development of new propositions and creative approaches to supporter engagement This role may require some travel across the U.K. to attend stakeholder and partner meetings. About you You have significant direct marketing experience, preferably within the charity sector, and are an excellent campaign manager. You also have knowledge of recurring revenue models and are an experienced project manager. You re a strong negotiator who has experience managing multiple third-party agencies, has strong interpersonal and communication skills, and is an excellent copywriter. You are motivated to exceed targets and have experience working in a fast-moving marketing team, which enables you to work at pace and manage a high workload. As a highly numerate strategic thinker, you can set long-term and short-term objectives, manipulate and analyse data across a variety of media, and use your own initiative to identify opportunities and solve problems. You ll also have experience with: Working with expenditure budgets Insight, data analysis, and reporting Managing multiple external agency relationships Budget, income and expenditure reporting Using CRM systems Working with multiple stakeholders Paid media, particularly digital marketing Working arrangements This is a hybrid role, where your work will be split between your home and at least two days per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases. Stroke. Vascular dementia. Diabetes. They're all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we'd love you to join our volunteer team. Could you be the friendly face of your local British Heart Foundation shop? With support around you and full training provided, you will be processing sales through the till as a volunteer cashier, talking to customers and thanking every donor - helping us continue to fund life saving research. This is a customer focussed role where you will meet and interact with a wide range of people. Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop. Available Shifts we are looking to fill: Weekday Afternoons Saturday Afternoons Sunday Anytime Flexible shifts available within school hours and around work commitments Typical tasks include: Engaging with customers and serving them in a helpful and friendly way Answering questions from customer, donors and supporters Communicating with fellow volunteers about what has sold and needs re-stocking Honing your retail and cashier skills behind the till and taking payments Helping with administration and reception duties around the till area Promoting Gift Aid and sales campaigns Volunteering with British Heart Foundation comes with plenty of benefits too A 25% discount on donated goods and 10% discount on New Goods in our shops Unlimited, free, and confidential support by Retail Trust Access to training and development Reasonable travel expenses reimbursed Refreshments available Volunteer certificates, references and long service awards provided Access to discounts with other retailers