Miller Homes

About the role At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Customer Support Manager to join our Customer Services team based in our Scotland East Region. This is a critical frontline role and you will be the custodian of the customer journey. You will be the customers' key point of contact following legal completion managing face to face relationships across multiple developments, ensuring our customers receive a world class experience. You will be responsible for client inspection works to identify any necessary remedial works across relevant Miller Homes developments and ensure the on-going quality of all homes post completion. You will liaise with the Customer Services team, contractors and customers to ensure all remedial works are attended to within agreed timescales, in line with Miller Homes' service level agreements and ensuring we remain compliant with the New Homes Quality Code. You will also provide guidance to our customer service technicians. You will be required to liaise with all functions within the regional team and the NHBC regarding technical requirements and may be required to attend resolutions and insurance claims as and when required, therefore, previous experience in a similar role within the house building sector would be beneficial. A technical background is also desirable and /or a good understanding of identifying and managing remedial works within the new homes industry. You should possess experience of customer contact through all forms of communication, with a general knowledge of NHBC Technical Requirements/Guidelines. Time management skills, experience of managing large caseloads and relationship building/people skills are essential to undertake this role. A strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential. What you will do: To be the owner of the customer journey post completion, delivering a world class customer experience Assist with maintaining a recommend rating at above target to ensure the business remains a 5-star builder To liaise with your colleagues from customer services, production and sales functions to gain knowledge and understanding of relevant developments and customers Utilise the pre-completion checklist to ensure that all new homes are at the quality standard Miller Homes, our customers and the New Homes Quality Code. Communicate with customers after their move in, to ensure they have no concerns and are settling into their new home seamlessly To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the timescales agreed and in accordance with the service level agreements in place To liaise with sub-contractors ensuring that remedials are carried out swiftly and to the required standard Provide clear written communication to customers, contractors and colleagues, managing needs and expectations appropriately To act professionally at all times with the company name and charter in mind Provide pro-active feedback to the Regional Customer Services Manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat visits. Be aware of and adhere to the requirements of the New Homes Ombudsman (NHO) dealing with any complaints in line with Miller Homes complaints and resolution procedures Ensure all works are carried out in accordance with specific risk assessments and method statements leading to high levels of health and safety at all times To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork as and when necessary. Build a thorough knowledge of Miller Homes house types and construction processes About You: Hold a full UK driving license Trustworthy, honest and provide excellent feedback Able to deal with difficult customers, clients and situations calmly and professionally Sound commercial awareness Controlled Smart and professional personal appearance Confident communicator both verbally and written Dignified Understanding of the New Homes Quality Code Experience of customer contact through all communication media Experience of client and company confidentiality Knowledge of residential property and our competitors is essential Experience with RSL liaison Knowledge of construction including PMA awareness is essential General knowledge of NHBC Technical Requirements/Guidelines essential Computer literate (especially Word & Excel) with good administrative skills How to apply Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period. This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible. Unfortunately, due to the high volume of applications, only successful candidates will be contacted. (No Agencies Please) Apply for this position Before taking up a position with Miller Homes you must provide evidence that you have the right to live and work in the UK permanently and without restriction. Please complete the application form below, and select "Submit" when you have finished Please note - the form fields marked with an asterisk ( ) must be completed in order for your application to be processed correctly. First name Last name Address Email Telephone Please provide a brief outline explaining why you should be suitable for a position with Miller Homes (Max 1000 characters including spaces) : Upload CV Please ensure your document is a Microsoft Word Document with file extension .doc or .docx Wrong file type. Please check and try again Equal Opportunities Ethnic Monitoring Please ensure that you complete this section fully in order for your application to be processed correctly. Miller Homes takes positive steps to ensure that all applicants who are selected for employment are done so solely on their suitability. To do this effectively we need specific information from you and would appreciate your assistance in completing this section. This information is treated as confidential and will not be used for any other purpose. (The classifications in this form are recommended by the Commission for Racial Equality). Ethnic Origin Other - please specify: D.O.B dd/mm/yyyy Gender Disabled Please state the nature of the disability: Nationality / citizenship

Site Manager - Wokingham Salary: £Competitive Location: Southern Posting date: 09 Sep 2025 About the role At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Site Manager to join us in Wokingham, and play a key role in ensuring that all aspects of the development are delivered to meet specified financial, quality, construction and safety targets and standards. RESPONSIBILITIES: Ensure all labour on site including direct and sub-contract carry out their activities in accordance with the build programme. Ensure all site activities, direct labour and sub-contract packages are carried out in strict accordance with the 'Construction Phase Health & Safety Plan'. Ensure, in liaison with the Commercial department, that all orders for materials, services and sub-contractors are in place and called off as required. Together with Contracts Manager, maintain communication with Senior Directors REQUIREMENTS: Previous experience in a Site Manager / Senior Site Manager role within housebuilding NVQ construction, Level 4 or above, or qualified by experience Drive and ambition to win internal and external awards, e.g. NHBC, SH&E awards, Considerate Contractor Able to oversee a site team WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn 25% bonus Company car, or £5k car allowance . How to apply Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period. This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible. (No Agencies Please) Apply for this position Before taking up a position with Miller Homes you must provide evidence that you have the right to live and work in the UK permanently and without restriction. Please complete the application form below, and select "Submit" when you have finished Please note - the form fields marked with an asterisk ( ) must be completed in order for your application to be processed correctly. First name Last name Address Email Telephone Please provide a brief outline explaining why you should be suitable for a position with Miller Homes (Max 1000 characters including spaces) : Upload CV Please ensure your document is a Microsoft Word Document with file extension .doc or .docx Equal Opportunities Ethnic Monitoring Please ensure that you complete this section fully in order for your application to be processed correctly. Miller Homes takes positive steps to ensure that all applicants who are selected for employment are done so solely on their suitability. To do this effectively we need specific information from you and would appreciate your assistance in completing this section. This information is treated as confidential and will not be used for any other purpose. (The classifications in this form are recommended by the Commission for Racial Equality). Ethnic Origin D.O.B dd/mm/yyyy Gender Disabled Nationality / citizenship

About the role Site Manager Glasgow, Scotland West Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Site Manager who will play a key role in ensuring that all aspects of the development are delivered to meet specified financial, quality, construction and safety targets and standards. RESPONSIBILITIES: Ensure all labour on site including direct and sub-contract carry out their activities in accordance with the build programme. Ensure all site activities, direct labour and sub-contract packages are carried out in strict accordance with the 'Construction Phase Health & Safety Plan'. Ensure, in liaison with the Commercial department, that all orders for materials, services and sub-contractors are in place and called off as required. Together with Contracts Manager, maintain communication with Senior Directors REQUIREMENTS: Previous experience in a Site Manager / Senior Site Manager role within housebuilding NVQ construction, Level 4 or above, or qualified by experience Drive and ambition to win internal and external awards, e.g. NHBC, SH&E awards, Considerate Contractor Able to oversee a site team WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn 25% bonus How to apply Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period. This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible. Unfortunately, due to the high volume of applications only successful candidate will be contacted. (No Agencies Please) Apply for this position Before taking up a position with Miller Homes you must provide evidence that you have the right to live and work in the UK permanently and without restriction. Please complete the application form below, and select "Submit" when you have finished Please note - the form fields marked with an asterisk ( ) must be completed in order for your application to be processed correctly. First name Last name Address Email Telephone Please provide a brief outline explaining why you should be suitable for a position with Miller Homes (Max 1000 characters including spaces) : Upload CV Please ensure your document is a Microsoft Word Document with file extension .doc or .docx Equal Opportunities Ethnic Monitoring Please ensure that you complete this section fully in order for your application to be processed correctly. Miller Homes takes positive steps to ensure that all applicants who are selected for employment are done so solely on their suitability. To do this effectively we need specific information from you and would appreciate your assistance in completing this section. This information is treated as confidential and will not be used for any other purpose. (The classifications in this form are recommended by the Commission for Racial Equality). Ethnic Origin D.O.B dd/mm/yyyy Gender Disabled Nationality / citizenship

3 x Development Sales Manager s (Sales Advisor) Scotland West region, Glasgow, G69 6GA Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit 3 x Development Sales Manager s (Sales Advisor) to join our fantastic Scotland-West region. We are looking for people across the West of Scotland for these roles The role will see you take responsibility for and manage the development sales function and be the primary Miller Homes contact for potential and existing customers. Having responsibility for securing the sale of homes and managing the customer journey in accordance with company standards, procedures and targets. RESPONSIBILITIES: To manage and control the Development sales function from pre-start to post completion Meet prospective customers and maintain primary point of contact throughout customer journey Manage the requirements and expectations of customers throughout the house buying process, Take responsibility for the development s presentation and ensure it reflects a strong sales message and the highest of standards REQUIREMENTS: Experience of high-performance in a Sales role, ideally with a housebuilder, but strong sales people from other backgrounds will be considered A presentable, customer-facing professional with experience of dealing with customers and providing an exceptional standard of customer service Experienced in problem solving and the ability to analyse/report on issues that could affect the development Able to rapidly assimilate and assess situations and issues, offering solutions with maximum results WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Excellent commission structure Company contribute 6.5% to your pension, plus other benefits

Senior Technical Manager Salary: £Competitive Location: Southern Posting date: 22 Jul 2025 About the role Miller Homes is a respected national homebuilder with an established reputation for building outstanding quality family homes and providing excellent customer service. We believe in building homes safely, in a way which is considerate to the environment and delighting our customers with a product and experience which recognises that buying a new home is a significant lifetime purchase. That is The Miller Difference. We are looking to recruit a Senior Technical Manager to join our Technical team based in our Southern (Basingstoke) office reporting to the Technical Director. Responsibilities As a Technical manager you will conduct the day to day management of the Technical Department and will engage with external contractors and consultants to ensure that prioritised architectural and engineering advice is inputted into individual projects, and ensure delivery on time and within budget. Critical to the role is the ownership of planning applications by managing the process. The successful candidate should have good management and leadership skills. Qualifications The successful candidate will have knowledge of technical issues and a good understanding of Building Regulations / NHBC standards gained within a Technical role. You will have had experience at a similar level with a residential developer. You should possess a relevant qualification (HNC, HND, an appropriate degree or corporate membership of a relevant professional institution). It would be beneficial to have a good contact base within the industry including Local Authority / NHBC contacts, consultants, architects, etc. . How to apply Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period. This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible. (No Agencies Please) Apply for this position Before taking up a position with Miller Homes you must provide evidence that you have the right to live and work in the UK permanently and without restriction. Please complete the application form below, and select "Submit" when you have finished Please note - the form fields marked with an asterisk ( ) must be completed in order for your application to be processed correctly. First name Last name Address Email Email Telephone Please provide a brief outline explaining why you should be suitable for a position with Miller Homes (Max 1000 characters including spaces) : Upload CV Please ensure your document is a Microsoft Word Document with file extension .doc or .docx Equal Opportunities Ethnic Monitoring Please ensure that you complete this section fully in order for your application to be processed correctly. Miller Homes takes positive steps to ensure that all applicants who are selected for employment are done so solely on their suitability. To do this effectively we need specific information from you and would appreciate your assistance in completing this section. This information is treated as confidential and will not be used for any other purpose. (The classifications in this form are recommended by the Commission for Racial Equality). Ethnic Origin D.O.B dd/mm/yyyy Gender Disabled Nationality / citizenship

About the role Site Manager Edinburgh, Scotland East Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Site Manager in our Scotland East region who will play a key role in ensuring that all aspects of the development are delivered to meet specified financial, quality, construction and safety targets and standards. RESPONSIBILITIES: Ensure all labour on site including direct and sub-contract carry out their activities in accordance with the build programme. Ensure all site activities, direct labour and sub-contract packages are carried out in strict accordance with the 'Construction Phase Health & Safety Plan'. Ensure, in liaison with the Commercial department, that all orders for materials, services and sub-contractors are in place and called off as required. Together with Contracts Manager, maintain communication with Senior Directors REQUIREMENTS: Previous experience in a Site Manager / Senior Site Manager role within housebuilding NVQ construction, Level 4 or above, or qualified by experience Drive and ambition to win internal and external awards, e.g. NHBC, SH&E awards, Considerate Contractor Able to oversee a site team WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn 25% bonus How to apply Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period. This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible. (No Agencies Please) Apply for this position Before taking up a position with Miller Homes you must provide evidence that you have the right to live and work in the UK permanently and without restriction. Please complete the application form below, and select "Submit" when you have finished Please note - the form fields marked with an asterisk ( ) must be completed in order for your application to be processed correctly. First name Last name Address Email Telephone Please provide a brief outline explaining why you should be suitable for a position with Miller Homes (Max 1000 characters including spaces) : Upload CV Please ensure your document is a Microsoft Word Document with file extension .doc or .docx Equal Opportunities Ethnic Monitoring Please ensure that you complete this section fully in order for your application to be processed correctly. Miller Homes takes positive steps to ensure that all applicants who are selected for employment are done so solely on their suitability. To do this effectively we need specific information from you and would appreciate your assistance in completing this section. This information is treated as confidential and will not be used for any other purpose. (The classifications in this form are recommended by the Commission for Racial Equality). Ethnic Origin D.O.B dd/mm/yyyy Gender Disabled Nationality / citizenship

About the role At Miller Homes, we are building homes in a way that allows us to create better places for people to belong, better homes for customers, and better communities for nature to prosper. We are also dedicated to creating a better working environment for our people. We are looking to recruit a Customer Support Manager to join our Customer Services team based in our Scotland East Region. This is a critical frontline role where you will be the custodian of the customer journey. You will be the customers' key point of contact following legal completion, managing face-to-face relationships across multiple developments, ensuring our customers receive a world-class experience. You will be responsible for client inspection works to identify any necessary remedial works across relevant Miller Homes developments and ensure the ongoing quality of all homes post-completion. You will liaise with the Customer Services team, contractors, and customers to ensure all remedial works are attended to within agreed timescales, in line with Miller Homes' service level agreements, and ensuring compliance with the New Homes Quality Code. Additionally, you will provide guidance to our customer service technicians. You will be required to liaise with all functions within the regional team and the NHBC regarding technical requirements and may be required to attend resolutions and insurance claims as necessary. Therefore, previous experience in a similar role within the house building sector would be beneficial. A technical background and/or a good understanding of identifying and managing remedial works within the new homes industry is desirable. You should possess experience of customer contact through all forms of communication, with a general knowledge of NHBC Technical Requirements/Guidelines. Time management skills, experience managing large caseloads, and relationship-building/people skills are essential to undertake this role. A strong understanding of Microsoft Word and Excel is required along with good administrative skills. Client and company confidentiality is also essential. What you will do: Be the owner of the customer journey post-completion, delivering a world-class customer experience. Assist with maintaining a recommend rating above target to ensure the business remains a 5-star builder. Liaise with colleagues from customer services, production, and sales functions to gain knowledge and understanding of relevant developments and customers. Utilise the pre-completion checklist to ensure that all new homes meet the quality standards of Miller Homes, our customers, and the New Homes Quality Code. Communicate with customers after their move-in to ensure they have no concerns and are settling into their new home seamlessly. Meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the agreed timescales in accordance with service level agreements. Liaise with sub-contractors to ensure that remedials are carried out swiftly and to the required standard. Provide clear written communication to customers, contractors, and colleagues, managing needs and expectations appropriately. Act professionally at all times with the company name and charter in mind. Provide proactive feedback to the Regional Customer Services Manager regarding defects and solutions, ensuring any defective work is brought to the attention of all relevant parties to prevent repeat visits. Be aware of and adhere to the requirements of the New Homes Ombudsman (NHO), dealing with any complaints in line with Miller Homes complaints and resolution procedures. Ensure all works are carried out in accordance with specific risk assessments and method statements, leading to high levels of health and safety at all times. Focus on costs against budget and ensure that contra charges are in place with the relevant paperwork as necessary. Build a thorough knowledge of Miller Homes house types and construction processes. About You: Hold a full UK driving license. Trustworthy, honest, and provide excellent feedback. Able to deal with difficult customers, clients, and situations calmly and professionally. Sound commercial awareness. Controlled. Smart and professional personal appearance. Confident communicator both verbally and in writing. Dignified. Understanding of the New Homes Quality Code. Experience of customer contact through all communication media. Experience of client and company confidentiality. Knowledge of residential property and our competitors is essential. Experience with RSL liaison. Knowledge of construction, including PMA awareness, is essential. General knowledge of NHBC Technical Requirements/Guidelines is essential. Computer literate (especially Word & Excel) with good administrative skills. How to apply Please submit your Curriculum Vitae and covering letter, ideally including details of your current salary and notice period. This job advert will close as soon as sufficient applications have been received, so please apply as soon as possible. Unfortunately, due to the high volume of applications, only successful candidates will be contacted. (No Agencies Please) Apply for this position Before taking up a position with Miller Homes, you must provide evidence that you have the right to live and work in the UK permanently and without restriction. Please complete the application form below and select "Submit" when you have finished. Please note - the form fields marked with an asterisk ( ) must be completed for your application to be processed correctly. First name Last name Address Email Telephone Please provide a brief outline explaining why you should be suitable for a position with Miller Homes (Max 1000 characters including spaces) : Upload CV Please ensure your document is a Microsoft Word Document with file extension .doc or .docx Equal Opportunities Ethnic Monitoring Please ensure that you complete this section fully for your application to be processed correctly. Miller Homes takes positive steps to ensure that all applicants selected for employment are done so solely on their suitability. To do this effectively, we need specific information from you and would appreciate your assistance in completing this section. This information is treated as confidential and will not be used for any other purpose. (The classifications in this form are recommended by the Commission for Racial Equality). Ethnic Origin D.O.B dd/mm/yyyy Gender Disabled Nationality / citizenship