Miller Homes

A leading home builder is seeking a Customer Support Manager to oversee the customer experience post-completion in Southern England. You will ensure new homes meet quality standards and assist customers in settling into their new homes. The ideal candidate should be skilled in customer communication and able to handle various situations professionally. The role offers a competitive salary, 26 days of annual leave, and potential bonuses.

About the role At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Customer Support Manager to join our Customer Services team based in our Scotland East Region. This is a critical frontline role and you will be the custodian of the customer journey. You will be the customers' key point of contact following legal completion managing face to face relationships across multiple developments, ensuring our customers receive a world class experience. You will be responsible for client inspection works to identify any necessary remedial works across relevant Miller Homes developments and ensure the on-going quality of all homes post completion. You will liaise with the Customer Services team, contractors and customers to ensure all remedial works are attended to within agreed timescales, in line with Miller Homes' service level agreements and ensuring we remain compliant with the New Homes Quality Code. You will also provide guidance to our customer service technicians. You will be required to liaise with all functions within the regional team and the NHBC regarding technical requirements and may be required to attend resolutions and insurance claims as and when required, therefore, previous experience in a similar role within the house building sector would be beneficial. A technical background is also desirable and /or a good understanding of identifying and managing remedial works within the new homes industry. You should possess experience of customer contact through all forms of communication, with a general knowledge of NHBC Technical Requirements/Guidelines. Time management skills, experience of managing large caseloads and relationship building/people skills are essential to undertake this role. A strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential. What you will do: To be the owner of the customer journey post completion, delivering a world class customer experience Assist with maintaining a recommend rating at above target to ensure the business remains a 5-star builder To liaise with your colleagues from customer services, production and sales functions to gain knowledge and understanding of relevant developments and customers Utilise the pre-completion checklist to ensure that all new homes are at the quality standard Miller Homes, our customers and the New Homes Quality Code. Communicate with customers after their move in, to ensure they have no concerns and are settling into their new home seamlessly To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the timescales agreed and in accordance with the service level agreements in place To liaise with sub-contractors ensuring that remedials are carried out swiftly and to the required standard Provide clear written communication to customers, contractors and colleagues, managing needs and expectations appropriately To act professionally at all times with the company name and charter in mind Provide pro-active feedback to the Regional Customer Services Manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat visits. Be aware of and adhere to the requirements of the New Homes Ombudsman (NHO) dealing with any complaints in line with Miller Homes complaints and resolution procedures Ensure all works are carried out in accordance with specific risk assessments and method statements leading to high levels of health and safety at all times To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork as and when necessary. Build a thorough knowledge of Miller Homes house types and construction processes About You: Hold a full UK driving license Trustworthy, honest and provide excellent feedback Able to deal with difficult customers, clients and situations calmly and professionally Sound commercial awareness Controlled Smart and professional personal appearance Confident communicator both verbally and written Dignified Understanding of the New Homes Quality Code Experience of customer contact through all communication media Experience of client and company confidentiality Knowledge of residential property and our competitors is essential Experience with RSL liaison Knowledge of construction including PMA awareness is essential General knowledge of NHBC Technical Requirements/Guidelines essential Computer literate (especially Word & Excel) with good administrative skills How to apply Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period. This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible. Unfortunately, due to the high volume of applications, only successful candidates will be contacted. (No Agencies Please) Apply for this position Before taking up a position with Miller Homes you must provide evidence that you have the right to live and work in the UK permanently and without restriction. Please complete the application form below, and select "Submit" when you have finished Please note - the form fields marked with an asterisk ( ) must be completed in order for your application to be processed correctly. First name Last name Address Email Telephone Please provide a brief outline explaining why you should be suitable for a position with Miller Homes (Max 1000 characters including spaces) : Upload CV Please ensure your document is a Microsoft Word Document with file extension .doc or .docx Wrong file type. Please check and try again Equal Opportunities Ethnic Monitoring Please ensure that you complete this section fully in order for your application to be processed correctly. Miller Homes takes positive steps to ensure that all applicants who are selected for employment are done so solely on their suitability. To do this effectively we need specific information from you and would appreciate your assistance in completing this section. This information is treated as confidential and will not be used for any other purpose. (The classifications in this form are recommended by the Commission for Racial Equality). Ethnic Origin Other - please specify: D.O.B dd/mm/yyyy Gender Disabled Please state the nature of the disability: Nationality / citizenship

Sales Manager South-West region, Bristol, BS11 8AZ Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Sales Manager to join our fantastic South West sales team. The role will see you manage site-based sales teams to ensure that the sales processes are implemented effectively and that sales targets are achieved. You will form a link between the Regional office and site ensuring that decisions on sales policies and initiatives are communicated to site sales staff and carried out. RESPONSIBILITIES: Management of site-based regional Development Sales Managers which may include recruitment, performance management, development and coaching to support a motivated and highly effective sales team Monitor site sales set up to ensure that the signage, presentation and layout meets specified Company standards and maintained accordingly. Attend weekly sales and construction meetings to provide information and feedback as necessary Monitor customer relationships and identify potential or actual problems and solutions. REQUIREMENTS: A sales professional with experience of managing multi-site sales activities and sales teams. Sound knowledge of the house building sector and track record in achieving sales targets. Able to rapidly assimilate and assess situations and issues, offering solutions with maximum results High personal and professional integrity, presence, drive, determination and enthusiasm. WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn a fantastic commission scheme Company car, or 5,850 car allowance

Sales Manager North-East Region, Newcastle-Upon-Tyne, NE27 0QJ Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Sales Manager to join our fantastic North-East sales team. The role will see you manage site-based sales teams to ensure that the sales processes are implemented effectively and that sales targets are achieved. You will form a link between the Regional office and site ensuring that decisions on sales policies and initiatives are communicated to site sales staff and carried out. RESPONSIBILITIES: Management of site-based regional Development Sales Managers which may include recruitment, performance management, development and coaching to support a motivated and highly effective sales team Monitor site sales set up to ensure that the signage, presentation and layout meets specified Company standards and maintained accordingly. Attend weekly sales and construction meetings to provide information and feedback as necessary Monitor customer relationships and identify potential or actual problems and solutions. REQUIREMENTS: A sales professional with experience of managing multi-site sales activities and sales teams. Sound knowledge of the house building sector and track record in achieving sales targets. Able to rapidly assimilate and assess situations and issues, offering solutions with maximum results High personal and professional integrity, presence, drive, determination and enthusiasm. WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn a fantastic commission scheme Company car, or 5,850 car allowance

Architectural Technician Derby, DE24 8RF Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Senior Architectural Technician to join our fantastic Group Technical team. As a Group Architectural Technician, you will assist in the design and technical delivery of high-quality architectural solutions. Reporting to the Group Architectural Manager, you will be responsible for producing detailed technical drawings, ensuring compliance with regulations and NHBC standards, and supporting the coordination of design information. You will work closely with internal teams and external consultants to ensure accurate and efficient project execution. RESPONSIBILITIES: Produce detailed construction drawings, and technical documentation all standard house types. Ensure all drawings comply with building regulations, NHBC standards, and company requirements. Support the Group Architectural Manager in implementing quality control processes. Work with structural engineers, suppliers, and regional technical teams to ensure design coordination. REQUIREMENTS: Knowledge of building systems, construction processes, building regulations, and NHBC standards. Experience in reviewing and coordinating external consultants and suppliers information. Strong collaboration and communication skills to work effectively with technical teams and stakeholders. Proficiency in Autodesk Revit and AutoCAD. WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn 10% bonus Company contribute 6.5% to your pension, and other benefits

Architectural Technician North West Region, Warrington, WA3 6YF Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit an Architectural Technician to join our fantastic North West Technical team. The role will see you working under the supervision of the Design Manager, providing architectural design services and solutions on individual projects, presenting proposals and working drawings using AutoCAD. RESPONSIBILITIES: Provide support in the planning and warrants process, including liaison with local authorities Providing appropriate drawings and details to the commercial team to assist the procurement process. Providing CAD drawings and details to Production teams for use on site Provide appropriate drawings and details for use by the Sales Team for brochure production and on site usage. REQUIREMENTS: To have experience in Architectural Design, ideally working within housebuilding To have a CIOB qualification in Building Design or a related HNC/HND. To be AutoCAD literate and have an understanding of the construction process To understand technical detailing at all levels of housing design WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn 10% bonus Company contribute 6.5% to your pension, and other benefits

Receptionist South Midlands Region, Northampton, NN4 9BS Competitive Salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Receptionist to join our growing team in the South Midlands (Northampton). The main purpose of this role is to provide a welcoming and efficient customer service for all visitors to the Miller Homes Regional office and to complete any associated administrative processes. RESPONSIBILITIES: Meet and greet all visitors ensuring a welcoming and efficient service Answer all incoming calls and maintain the reception switchboard, including professional and effective management of any unsolicited calls and enquires Ensure a tidy, safe and welcoming reception area is maintained at all times, including arranging cover for rest and lunch breaks Provide relief support to the administrative team which may include copy-typing, data entry, updating reports and documentation and any ad-hoc duties where required REQUIREMENTS: Experience of managing a busy reception desk and switchboard Able to communicate written and verbally with people at all levels Experience of working in a varied role and working for multiple people Presentable and able to provide a high standard of customer service WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn 10% bonus Company contribute 6.5% to your pension, plus other benefits

Personal Assistant Edinburgh, EH12 9DH At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Personal Assistant to join our based at our Head Office in Edinburgh. The Personal Assistant will provide support to the General Counsel and Chief Financial Officer by ensuring that an effective level of administrative support, diary management and customer service to both internal and external stakeholders is provided at all times RESPONSIBILITIES: Upkeep of Director diary, making appointments as and when required Monitor Directors e-mail accounts during absence. Booking of all Hotel / Travel arrangements for Directors Receive all Legal documentation (land purchases, etc) for signature by Directors/Authorised Signatories. Co-ordinate signature, liaise with external solicitors and stakeholders to return signed documentation in a timely manner. REQUIREMENTS: Experienced in providing board / Director level support Ability to work to tight deadlines and work effectively under pressure Has a high degree of personal discipline and pride in work Proficient in Word, Outlook, Excel & Powerpoint WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn 10% bonus Company contribute 6.5% to your pension, plus other benefits

Customer Services Coordinator Worcester, WR5 2RX Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit an Customer Services Coordinator to join our Customer Services team in the West Midlands region. The main duties of the role are to support the customer services department with key administrative duties working alongside the co-ordination role. RESPONSIBILITIES: To ensure accurate and speedy data input into the customer service operating system To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment. REQUIREMENTS: Experience working in a customer services role, ideally within Housebuilding, Property or Construction Ability to provide concise and accurate written or numerical reports when required Confident communicator both verbally and written Computer literate (especially Word & Excel) with good administrative skills essential WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn 10% bonus Company contribute 6.5% to your pension, plus other benefits

Sales Administrator Scotland East region, Edinburgh, EH12 9DH Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Sales Administrator to join our fantastic Scotland East sales team and play a key role in coordinating and managing actions arising from plot reservation through to exchange of contract, ensuring that all subsequent legal completion timescales are agreed and achieved, and to provide administrative support for the sales department. RESPONSIBILITIES: Management of all reservations through to exchange of contracts within the required period Ensuring legal completion timescales are agreed and met Daily liaison with the sales teams on site, solicitors and occasion liaison direct with clients Update and coordinate departmental reports on reservations, exchanges, completions and cancellations REQUIREMENTS: Strong communication skills to form an effective liaison with external and internal stakeholders. Excellent MS Office skills (Word, Excel, Powerpoint etc) and suitable copy typing skills Driving license as the role will require occasional site visits Previous experience as a Sales Administrator / Coordinator WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn up to 10% bonus Company contribute 6.5% to your pension, plus other benefits