Miller Homes

About the role At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Design Manager to join our technical team based in our Scotland West region: Main Function To produce and procure high quality design information for developments at the land purchase viability and planning stages of a project. Attend meetings with Local Authority planners and urban designers and be able to present the proposals in a positive light and negotiate where required. To work closely with Miller Homes Limited planning/engineering team for the efficient and diligent delivery of architectural and technical specifications and subsequent delivery of homes on site in accordance with the regional business plan/objectives To oversee work of other members of the design team to achieve the same. Key Functional Areas Delivery of all aspects of the architectural function including layouts, planning and warrant approvals working in conjunction with engineering colleagues to ensure robust design information. Presenting the design vision to all stake holders including planning and land owners/agents. Checking for design accuracy, coordination, and value. Managing the pre development process and hand over to the wider team, whilst managing projects through to successful conclusion. Key Capabilities Required (1) Skills, Capabilities and attributes To be motivated to complete tasks on own intuition with focus on business targets and timescales. To have good presentation skills To be a good communicator To be capable of attending meetings with local authorities, contractors and consultants unaccompanied and successfully convey design strategy To be able to prepare effective and meaningful site constraints/opportunities plans To be able to produce high quality layouts that conform with local planning policies and the advice and guidance contained in key industry design compendiums To be able to follow instructions To be aware of the latest Technical Guidance and thinking on layouts, street scene, urban design, ecology and biodiversity matters from a business, site specific and regional/area perspective To have a good knowledge of the Miller Homes Limited house-type range and their market appeal To have a good understanding of Building Regulations and Planning terminology. To be aware of best practice and design guides that may apply from one local authority to another (2) Behavioural Attributes To have creative flair To be able to understand, interpret and adhere to brief To be able to persuade and negotiate as required To be a good communicator To be able to work on own initiative and have good time management skills To be able to build strong relationships and collaborate with others (3) Knowledge, Experience and Qualification To have an HNC/HND or related degree qualification or equivalent To have worked for a house-builder or architectural practice planning residential schemes To have a good knowledge of relevant legislation, guidance and regulations Role Dimensions To have a commercial awareness of all aspects of architectural design To have a working knowledge of the most profitable house-types and maximisation of site developable area To have a good understanding of residential engineering design and how to maximise development opportunities (2) Decision Making To be able to resolve design issues raised internally or externally alone or as part of a team To know when to defer decisions upwards (3) Problem Solving To be able to resolve problems using own experience or know when and how to engage with appropriate consultants as required. An ability to solve construction/Building Regulation problems quickly to minimise delays, in particular when responding to site generated queries To be able to deal with changes in the marketplace and apply design solutions accordingly (4) People To have a close working relationship with all internal and external stake holders To work closely with the Sales Team to develop the site mix, sales area locations and sense of arrival from layout inception. How to apply Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period. This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible. (No Agencies Please) Apply for this position Before taking up a position with Miller Homes you must provide evidence that you have the right to live and work in the UK permanently and without restriction. Please complete the application form below, and select "Submit" when you have finished Please note - the form fields marked with an asterisk ( ) must be completed in order for your application to be processed correctly. First name Last name Address Email Telephone Please provide a brief outline explaining why you should be suitable for a position with Miller Homes (Max 1000 characters including spaces) : Upload CV Please ensure your document is a Microsoft Word Document with file extension .doc or .docx Equal Opportunities Ethnic Monitoring Please ensure that you complete this section fully in order for your application to be processed correctly. Miller Homes takes positive steps to ensure that all applicants who are selected for employment are done so solely on their suitability. To do this effectively we need specific information from you and would appreciate your assistance in completing this section. This information is treated as confidential and will not be used for any other purpose. (The classifications in this form are recommended by the Commission for Racial Equality). Ethnic Origin D.O.B dd/mm/yyyy Gender Disabled Nationality / citizenship

Customer Support Manager Salary: £Competitive Location: Basingstoke Posting date: 18 Mar 2025 About the role At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Customer Support Manager to join our Customer Services team based in our Southern Region. This is a critical frontline role, and you will be the custodian of the customer journey. You will be the customers' key point of contact following legal completion managing face to face relationships across multiple developments, ensuring our customers receive a world class experience. You will be responsible for client inspection works to identify any necessary remedial works across relevant Miller Homes developments and ensure the on-going quality of all homes post completion. You will liaise with the Customer Services team, contractors and customers to ensure all remedial works are attended to within agreed timescales, in line with Miller Homes' service level agreements and ensuring we remain compliant with the New Homes Quality Code. You will also provide guidance to our customer service technicians. You will be required to liaise with all functions within the regional team and the NHBC regarding technical requirements and may be required to attend resolutions and insurance claims as and when required, therefore, previous experience in a similar role within the house building sector would be beneficial. A technical background is also desirable and/or a good understanding of identifying and managing remedial works within the new homes industry. You should possess experience of customer contact through all forms of communication, with a general knowledge of NHBC Technical Requirements/Guidelines. Time management skills, experience of managing large caseloads and relationship building/people skills are essential to undertake this role. A strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential. What you will do: To be the owner of the customer journey post completion, delivering a world class customer experience. Assist with maintaining a recommend rating at above target to ensure the business remains a 5-star builder. To liaise with your colleagues from customer services, production, and sales functions to gain knowledge and understanding of relevant developments and customers. Utilise the pre-completion checklist to ensure that all new homes are at the quality standard Miller Homes, our customers, and the New Homes Quality Code. Communicate with customers after their move in, to ensure they have no concerns and are settling into their new home seamlessly. To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the timescales agreed and in accordance with the service level agreements in place. To liaise with sub-contractors ensuring that remedials are carried out swiftly and to the required standard. Provide clear written communication to customers, contractors, and colleagues, managing needs and expectations appropriately. To act professionally at all times with the company name and charter in mind. Provide pro-active feedback to the Regional Customer Services Manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat visits. Be aware of and adhere to the requirements of the New Homes Ombudsman (NHO) dealing with any complaints in line with Miller Homes complaints and resolution procedures. Ensure all works are carried out in accordance with specific risk assessments and method statements leading to high levels of health and safety at all times. To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork as and when necessary. Build a thorough knowledge of Miller Homes house types and construction processes. About You: Hold a full UK driving license. Trustworthy, honest and provide excellent feedback. Able to deal with difficult customers, clients, and situations calmly and professionally. Sound commercial awareness. Self-disciplined. Controlled. Smart and professional personal appearance. Confident communicator both verbally and written. Assertive. Dignified. Understanding of the New Homes Quality Code. Experience of customer contact through all communication media. Experience of client and company confidentiality. Knowledge of residential property and our competitors is essential. Experience with RSL liaison. Knowledge of construction including PMA awareness is essential. General knowledge of NHBC Technical Requirements/Guidelines essential. Computer literate (especially Word & Excel) with good administrative skills. How to apply Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period. This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible. Unfortunately, due to the high volume of applications, only successful candidates will be contacted. (No Agencies Please) Apply for this position Before taking up a position with Miller Homes you must provide evidence that you have the right to live and work in the UK permanently and without restriction. Please complete the application form below, and select "Submit" when you have finished. Please note - the form fields marked with an asterisk ( ) must be completed in order for your application to be processed correctly. First name Last name Address Email Telephone Please provide a brief outline explaining why you should be suitable for a position with Miller Homes (Max 1000 characters including spaces) : Upload CV Please ensure your document is a Microsoft Word Document with file extension .doc or .docx Equal Opportunities Ethnic Monitoring Please ensure that you complete this section fully in order for your application to be processed correctly. Miller Homes takes positive steps to ensure that all applicants who are selected for employment are done so solely on their suitability. To do this effectively we need specific information from you and would appreciate your assistance in completing this section. This information is treated as confidential and will not be used for any other purpose. (The classifications in this form are recommended by the Commission for Racial Equality). Ethnic Origin D.O.B dd/mm/yyyy Gender Disabled Nationality / citizenship

Can you manage a Sales Development on one of our Sites? At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a site-based Development Sales Manager to join our Sales team based in our Yorkshire Region reporting to the Sales Manager. Your role is primarily to manage the day-to-day sales function on a development and be the first point of Miller Homes contact for potential and actual customers. Having responsibility for securing the sale of homes and managing the customer journey in accordance with company standards, procedures, and targets. You will be self-motivated, target driven and organised with good IT proficiency. We are looking for candidates to join us who have a passion for delivering first class customer service and who will be rewarded with the potential for excellent earning opportunities and the chance to further your career with a leading national house-building firm. An excellent reward and benefits package is available to reflect the value and status we place on our site sales roles. Flexibility as to working location is a key requisite of this site-based sales role.

About the role At Miller Homes, we are building homes in a way that allows us to create better places for people to belong, better homes for customers, and better communities for nature to prosper. We are also dedicated to creating a better working environment for our people. We are looking to recruit a Customer Support Manager to join our Customer Services team based in our Scotland East Region. This is a critical frontline role where you will be the custodian of the customer journey. You will be the customers' key point of contact following legal completion, managing face-to-face relationships across multiple developments, ensuring our customers receive a world-class experience. You will be responsible for client inspection works to identify any necessary remedial works across relevant Miller Homes developments and ensure the ongoing quality of all homes post-completion. You will liaise with the Customer Services team, contractors, and customers to ensure all remedial works are attended to within agreed timescales, in line with Miller Homes' service level agreements, and ensuring compliance with the New Homes Quality Code. Additionally, you will provide guidance to our customer service technicians. You will be required to liaise with all functions within the regional team and the NHBC regarding technical requirements and may be required to attend resolutions and insurance claims as necessary. Therefore, previous experience in a similar role within the house building sector would be beneficial. A technical background and/or a good understanding of identifying and managing remedial works within the new homes industry is desirable. You should possess experience of customer contact through all forms of communication, with a general knowledge of NHBC Technical Requirements/Guidelines. Time management skills, experience managing large caseloads, and relationship-building/people skills are essential to undertake this role. A strong understanding of Microsoft Word and Excel is required along with good administrative skills. Client and company confidentiality is also essential. What you will do: Be the owner of the customer journey post-completion, delivering a world-class customer experience. Assist with maintaining a recommend rating above target to ensure the business remains a 5-star builder. Liaise with colleagues from customer services, production, and sales functions to gain knowledge and understanding of relevant developments and customers. Utilise the pre-completion checklist to ensure that all new homes meet the quality standards of Miller Homes, our customers, and the New Homes Quality Code. Communicate with customers after their move-in to ensure they have no concerns and are settling into their new home seamlessly. Meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the agreed timescales in accordance with service level agreements. Liaise with sub-contractors to ensure that remedials are carried out swiftly and to the required standard. Provide clear written communication to customers, contractors, and colleagues, managing needs and expectations appropriately. Act professionally at all times with the company name and charter in mind. Provide proactive feedback to the Regional Customer Services Manager regarding defects and solutions, ensuring any defective work is brought to the attention of all relevant parties to prevent repeat visits. Be aware of and adhere to the requirements of the New Homes Ombudsman (NHO), dealing with any complaints in line with Miller Homes complaints and resolution procedures. Ensure all works are carried out in accordance with specific risk assessments and method statements, leading to high levels of health and safety at all times. Focus on costs against budget and ensure that contra charges are in place with the relevant paperwork as necessary. Build a thorough knowledge of Miller Homes house types and construction processes. About You: Hold a full UK driving license. Trustworthy, honest, and provide excellent feedback. Able to deal with difficult customers, clients, and situations calmly and professionally. Sound commercial awareness. Controlled. Smart and professional personal appearance. Confident communicator both verbally and in writing. Dignified. Understanding of the New Homes Quality Code. Experience of customer contact through all communication media. Experience of client and company confidentiality. Knowledge of residential property and our competitors is essential. Experience with RSL liaison. Knowledge of construction, including PMA awareness, is essential. General knowledge of NHBC Technical Requirements/Guidelines is essential. Computer literate (especially Word & Excel) with good administrative skills. How to apply Please submit your Curriculum Vitae and covering letter, ideally including details of your current salary and notice period. This job advert will close as soon as sufficient applications have been received, so please apply as soon as possible. Unfortunately, due to the high volume of applications, only successful candidates will be contacted. (No Agencies Please) Apply for this position Before taking up a position with Miller Homes, you must provide evidence that you have the right to live and work in the UK permanently and without restriction. Please complete the application form below and select "Submit" when you have finished. Please note - the form fields marked with an asterisk ( ) must be completed for your application to be processed correctly. First name Last name Address Email Telephone Please provide a brief outline explaining why you should be suitable for a position with Miller Homes (Max 1000 characters including spaces) : Upload CV Please ensure your document is a Microsoft Word Document with file extension .doc or .docx Equal Opportunities Ethnic Monitoring Please ensure that you complete this section fully for your application to be processed correctly. Miller Homes takes positive steps to ensure that all applicants selected for employment are done so solely on their suitability. To do this effectively, we need specific information from you and would appreciate your assistance in completing this section. This information is treated as confidential and will not be used for any other purpose. (The classifications in this form are recommended by the Commission for Racial Equality). Ethnic Origin D.O.B dd/mm/yyyy Gender Disabled Nationality / citizenship