Topps Tiles

30 hours per week including some weekend working Aged 21 and above: £12.71 per hour plus personal sales commission Aged 20 and below: £10.85 per hour plus personal sales commission Topps Tiles is the UK's number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service. With over 300 stores nationwide and a team of 1,600 dedicated experts, we're more than just a business-we're a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do, that's the Topps Tiles way. What makes a job at Topps Tiles a retail career like no other? Working in retail as a Topps Tiles Sales Assistant really is unlike any other retail job. As a valued member in a small team, you'll help our customers visualise their projects, helping them to find just what they're looking for to make their tiling project happen. A sales assistant at Topps' is more than just sitting at a till. As one of our service specialists you'll gain valuable sales skills, supporting our customers whilst driving revenue for the store. And, unlike other retail assistant jobs, you won't need to work late evenings, and you'll get 3 days off over Christmas. That's not to mention the commission you'll earn on each sale you help make happen in store. You'll build long standing relationships with our regular trade customers, Use your creativity to inspire customers, helping them to pick the right design and style choices. Gain product knowledge to give valuable advice for trade and retail customers to get them the best products they need. The best bit? You don't even need to know anything about Tiles, or Retail! If you're outgoing, friendly, have a positive attitude and don't mind lifting a few heavy boxes of tiles, then you're just the person we want to talk to. So, that's a competitive basic salary, sales commission, no evening, Christmas Eve or Boxing Day working, plus; training, development, and promotion opportunities for your longer-term career goals. You'll love working for Topps and we can't wait to hear from you. Click apply, today, our application process should only take you a few minutes if you have a CV ready to go and we'll be in touch ASAP to arrange your chat with the hiring manager. Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those 18 or over. Think you know Topps Group? Think again. There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.

There's plenty about Topps Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less from an ambitious, dynamic, market-leading, multi-million-pound retail business? After delivering our 20% market share goal of "one in five" in 2023, we have launched our new goal - Mission 365 - targeting £365 million of sales. PURPOSE To plan, develop, deliver and analyse CRM campaigns. Responsible for executing key areas of the CRM function, including the communication schedule, creation and delivery of email, SMS, direct mail and push notification campaigns. This is a varied role which covers an array of projects so requires a highly organised and hardworking individual with the ability to prioritise their own workload. KEY ACCOUNTABILTIES CRM Delivery: Create and manage the communications schedule across email, SMS, direct mail and push notifications, setting milestones to ensure support of key business activities Own and support direct marketing projects from development through to delivery and analysis as defined by the CRM & Loyalty Manager and Head of CRM & Loyalty. Responsible for look, feel and wording of email communications and ensuring these are within brand guidelines; providing creative briefs to agencies and presenting consolidated feedback Employ split test campaigns to understand the Topps Tiles customer and define unique best practice methods Communicate with key stakeholders to check accuracy of campaign content and ensure stores and colleagues are well-informed of upcoming activity CRM Execution: Use of complex end-to-end campaign management system to set up marketing campaigns, vouchers and contact lists and deploy activity using the tool - software includes Bloomreach Segment customer data based upon permissions, type, spending patterns and location with relevant campaigns, paying attention to detail with the overall customer journey Develop and test automated email campaign workflows and verify data sources for accurate delivery Construct and test email templates, ensuring relevant formatting and redirections across devices and mail provider. Maintain a close relationship with the Topps Tiles IT team to develop and overcome system issues Establish a close working relationship with the wider Digital Marketing teams to aid cross-collaboration on campaigns Promotions Database: Use of Microsoft Dynamics NAV to set up all marketing offers on the till system with correct pricing, customer groups and products Understand current offers in the network and how they will operate alongside each other Establish a test plan with various scenarios and complete for each offer set up before go live Assist with ongoing developments to the promotional system Write and communicate appropriate terms and conditions, liaising with Legal for approval Reporting & Analysis: Support the ongoing measurement of campaigns and loyalty initiatives Support and carry out ad hoc market and competitor research Action GDPR erasure requests and ensure removal within the CRM system Support: Raise POs for marketing activity and support the CRM & Loyalty Manager in tracking budget spends Liaise with other departments on day-to-day store enquiries Update store brief and marketing activity documents for communication and support within stores of CRM campaign initiatives via the weekly Bulletin Decision Making/Freedom to Act: Budget management for specific CRM campaigns Co-responsible for creating and maintaining the BAU CRM schedule (with sign off from CRM & Loyalty Manager) Knowledge, Skills and Experience Required: Essential: Previous marketing experience, or related degree qualification Strong commercial, numerical, analytical skills with the ability to identify trends from data Strong end to end project management skills; from brief to launch Strong communication, influencing and stakeholder engagement skills Self-motivated with a strong work ethic and strong multi-tasking skills Excellent written and verbal communication skills Team player Desirable: Experience using Bloomreach or another similar ESP platform What we'll do for you In a culture where hard work is recognised and great results are rewarded; you can look forward to a company bonus that will give you a share of our success (up to 25% of your base salary). Then there's a generous staff discount, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus, flexible working, free on-site parking, generous discounts on products and services and more. A lot more. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. Diversity, Equity and Inclusion At Topps Group we believe that diversity isn't just a box to tick. We are committed to creating an authentic 'One Topps' culture, where our colleagues feel included and supported regardless of who they are or where they are from We actively welcome applications from individuals of all races, ethnicities, genders, sexual orientations, abilities, ages, religions, and socio-economic backgrounds. If you need any adjustments during the recruitment process, just let us know-we're here to support you. Join us in shapi

Run by ex-tilers, Pro Tiler Tools (PTT) serves professional tradespeople in the tiling industry, whilst also catering for pavers, landscapers, bathroom fitters, plumbers, builders and DIY enthusiasts. Industry-renowned for stocking an extensive range of tiling essentials at fantastic trade prices, PTT specialises in providing unbiased advice, ensuring customers purchase the right tiling tools and click apply for full job details

Run by ex-tilers, Pro Tiler Tools (PTT) serves professional tradespeople in the tiling industry, whilst also catering for pavers, landscapers, bathroom fitters, plumbers, builders and DIY enthusiasts. Industry-renowned for stocking an extensive range of tiling essentials at fantastic trade prices, PTT specialises in providing unbiased advice, ensuring customers purchase the right tiling tools and click apply for full job details

10 hours per week including some weekend working Aged 21 and above: £12.71 per hour plus personal sales commission Aged 20 and below: £10.85 per hour plus personal sales commission Topps Tiles is the UK's number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service click apply for full job details

30 hours per week including some weekend working Aged 21 and above: £12.71 per hour plus personal sales commission Aged 20 and below: £10.85 per hour plus personal sales commission Topps Tiles is the UK's number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service click apply for full job details

Great choice, outstanding value, market leading customer service. That's Topps Tiles. But there's more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. With only the very best quality on-trend products sourced from around the world offering outstanding value. If there's a recipe for success, that's ours. That and passionate, enthusiastic, anything-for-the-customer people. People like you. What we're looking for As Store Manager, you'll make sure that your store is an inspiring place to shop; that we're wowing customers with amazing choice and friendly, knowledgeable customer service. How will you do all that? By leading and motivating a close-knit team. By supporting, training and developing them, giving them the tools they need to exceed sales and profit targets through inspirational customer service. And that's important: we're not a hard-sell sort of place. Sales come through great service, always have done, always will. An interest in creativity or interior design really helps in this role as you support your team to help the customer visualise their projects and really bring them to life with the technology available in store. As Store Manager you'll create the business plan and develop your people to increase sales margins. You'll manage every aspect of your store. And you'll constantly look for ways to improve - as an individual, as a team, as a store. So yes, we're looking for ambition. For Store Managers who want their store, and their team, to be the best in the land. That's the sort of drive we love. No two days are the same, one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries! Who you are You know retail. You've had full P&L responsibility and can call on an impressive track record of delivering outstanding customer service and great financial results. Of course, the two go hand-in-hand: sales come through service. That's certainly the way it is here at Topps Tiles and why we place such importance on great customer experiences. You're commercially aware with the business acumen to keep ahead of your competition and set your store apart. And you're a passionate can-do, will-do role model. A natural from-the-front leader who will drive performance through your team through clear leadership, coaching and people management. What we'll do for you In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. Then there's a generous staff discount, a Share Save scheme, pension and life assurance, health insurance, a holiday allowance that increases with length of service and a wide range of other benefits. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. And while you'll need the flexibility to cover store opening hours (including weekends) as well as the flexibility to cover other stores, there's no evening work to worry about - and no working on Christmas Eve or Boxing Day either. Who we are Big things are happening at Topps Tiles. As the UK's leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We're as big on career opportunities as we are on outstanding service and great value. After all, it's the brilliant, friendly, knowledgeable people that make us special. Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over. Think you know Topps Group? Think again. There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.

Great choice, outstanding value, market leading customer service. That's Topps Tiles. But there's more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. With only the very best quality on-trend products sourced from around the world offering outstanding value. If there's a recipe for success, that's ours. That and passionate, enthusiastic, anything-for-the-customer people. People like you. What we're looking for As Store Manager, you'll make sure that your store is an inspiring place to shop; that we're wowing customers with amazing choice and friendly, knowledgeable customer service. How will you do all that? By leading and motivating a close-knit team. By supporting, training and developing them, giving them the tools they need to exceed sales and profit targets through inspirational customer service. And that's important: we're not a hard-sell sort of place. Sales come through great service, always have done, always will. An interest in creativity or interior design really helps in this role as you support your team to help the customer visualise their projects and really bring them to life with the technology available in store. As Store Manager you'll create the business plan and develop your people to increase sales margins. You'll manage every aspect of your store. And you'll constantly look for ways to improve - as an individual, as a team, as a store. So yes, we're looking for ambition. For Store Managers who want their store, and their team, to be the best in the land. That's the sort of drive we love. No two days are the same, one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries! Who you are You know retail. You've had full P&L responsibility and can call on an impressive track record of delivering outstanding customer service and great financial results. Of course, the two go hand-in-hand: sales come through service. That's certainly the way it is here at Topps Tiles and why we place such importance on great customer experiences. You're commercially aware with the business acumen to keep ahead of your competition and set your store apart. And you're a passionate can-do, will-do role model. A natural from-the-front leader who will drive performance through your team through clear leadership, coaching and people management. What we'll do for you In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. Then there's a generous staff discount, a Share Save scheme, pension and life assurance, health insurance, a holiday allowance that increases with length of service and a wide range of other benefits. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. And while you'll need the flexibility to cover store opening hours (including weekends) as well as the flexibility to cover other stores, there's no evening work to worry about - and no working on Christmas Eve or Boxing Day either. Who we are Big things are happening at Topps Tiles. As the UK's leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We're as big on career opportunities as we are on outstanding service and great value. After all, it's the brilliant, friendly, knowledgeable people that make us special. Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over. Think you know Topps Group? Think again. There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.

There's plenty about Topps Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less from an ambitious, dynamic, market-leading, multi-million-pound retail business? After delivering our 20% market share goal of "one in five" in 2023, we have launched our new goal - Mission 365 - targeting £365 million of sales PURPOSE This role will support the Senior Finance Business Partner in running the month-end accounts and all financial planning and analysis activities for the Parkside, CTD, and Fired Earth brand. The role will cover both financial accounting and management accounting activities, as well as reporting, analysis and business commercial support. To support the Senior Finance Business Partner with various financial planning activities for the business, e.g. company budgeting cycle, forecasting, strategic 5-year planning, etc. To ensure that appropriate analysis of business performance is available in an accurate and timely fashion and that sufficient information exists to allow key business users to take appropriate action to ensure performance is maintained in line with plans agreed. To support the financial accounting / year end process, including some involvement with external audit. KEY ACCOUNTABILITIES: Customer/Strategy/Plan: To ensure there is timely and accurate reporting and analysis to business managers, ensuring accuracy and relevancy of insight. To ensure that key aspects of the monthly management accounting and financial accounting processes are appropriately administered and information is available in a timely fashion. Communication with other departments who either feed information to the accounts or utilise information generated. Close off the ledgers within agreed timescales and ensure that all key balance sheet control accounts have been reconciled and approved on a monthly basis. To support the Senior Finance Business Partner to deliver a five-year financial plan, one year budget, and annual reforecast for the commercial businesses, which will help the business deliver its strategy and goal. Supporting with various other financial activities as required, e.g. financial analysis, commercial opportunities that may drive performance, reviewing performance against plan, etc. People/Leadership: Develop close and effective working relationships within Finance. Ability to communicate confidently and concisely, and act as a key business partner to a range of stakeholders across the business. Financial/Commercials: Support in the preparation of month end management accounts. Ensure that financial performance is well understood across the business, and commercial insight is generated in a way that colleagues generate learnings and instigate change. Ensure that the Senior Finance Business Partner and Director of Commercial Finance are well appraised of the financial performance (e.g. variances vs budget) and emerging long-term trends. Supporting in the preparation of information for presentations across the business, for example weekly reporting (including KPIs, etc.), Board reporting, etc. Support financial control and ensure that key balance sheet control accounts have been reconciled on a monthly basis. Risk and process: To ensure appropriate processes exist to identify key areas of risk and agree with the Senior Finance Business Partner and Director of Commercial Finance appropriate plans to manage those risks. To ensure that appropriate controls exist across the businesses (e.g. Balance Sheet reconciliation, analysis of key control accounts), including compliance with key regulatory areas. Look to drive improvements where possible to increase the reliability and robustness of information and controls.This will include process simplification and automation initiatives across the finance function. Decision Making/Freedom to Act: Freedom to liaise with other departments outside of finance to obtain all necessary information as required. Day to day responsibility covering the activities listed above and controlling / administering the company's financial processes, with flexibility to drive improvement. Communication with key business teams to support the creation of monthly accounts and provide reporting and analysis to support the business. Liaising with key business leaders and working together to drive business and commercial insight. Stakeholders: Senior Finance Business Partner Director of Commercial Finance Finance Business Partners across the group Financial Controller Rest of finance team Parkside operational teams CTD operational teams Fired Earth operational teams Knowledge, Skills and Experience Required: Essential Newly qualified or Part qualified accountant - we offer a comprehensive study package to support your accountancy development.Good working knowledge of core finance processes - monthly manage

Aged 21 and above: £12.71 per hour plus personal sales commission Aged 20 and below: £10.85 per hour plus personal sales commission What makes a job at CTD a career like no other? CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. Due to recent acquisition CTD now joins the Topps Group which includes Topps Tiles, Parkside, Tile Warehouse, and ProTiler. We are looking for a dynamic and experienced Branch Assistant to join our team. This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with administration and processes associated with a vibrant retail environment. Key Responsibilities: Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, face-to-face and over the phone. Represent the CTD brand and contribute to the profitability and reputation of your branch by working as part of a team of dedicated professionals to achieve sales targets. Deal with customers face-to-face. Ensure showrooms are clean and tidy. Ensure branch standards are maintained. Ensure point of sale displays are up-to-date and accurate. Have a welcoming and confident approach when dealing with the public. Carry out all cash transactions, refunds, and till processes accurately and in accordance with branch procedures. Maintain an awareness of interior design trends and the role that tiles have in renovation schemes. Complete customer orders over the phone. Offer exceptional customer service, even when under pressure. Offer specific advice to customers on products and their use. Experience and Skills required Previous experience in a retail environment Interest in interior design trends. Excellent customer service skills. Ability to work well under pressure and handle multiple tasks. Strong communication and interpersonal skills. Attention to detail and accuracy in handling transactions. If you're outgoing, friendly, have a positive attitude and don't mind lifting a few heavy boxes of tiles, then you're just the person we want to talk to. With a competitive basic salary, no evening, Christmas Eve or Boxing Day working, plus; training, development, and promotion opportunities for your longer-term career goals, you'll love working for CTD and we can't wait to hear from you. Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over. Click apply, today, our application process should only take you a few minutes if you have a CV ready to go and we'll be in touch ASAP to arrange your chat with the hiring manager! Think you know Topps Group? Think again. There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.

Great choice, outstanding value, market leading customer service. That's Topps Tiles. But there's more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. With only the very best quality on-trend products sourced from around the world offering outstanding value. If there's a recipe for success, that's ours. That and passionate, enthusiastic, anything-for-the-customer people. People like you. What we're looking for As Store Manager, you'll make sure that your store is an inspiring place to shop; that we're wowing customers with amazing choice and friendly, knowledgeable customer service. How will you do all that? By leading and motivating a close-knit team. By supporting, training and developing them, giving them the tools they need to exceed sales and profit targets through inspirational customer service. And that's important: we're not a hard-sell sort of place. Sales come through great service, always have done, always will. An interest in creativity or interior design really helps in this role as you support your team to help the customer visualise their projects and really bring them to life with the technology available in store. As Store Manager you'll create the business plan and develop your people to increase sales margins. You'll manage every aspect of your store. And you'll constantly look for ways to improve - as an individual, as a team, as a store. So yes, we're looking for ambition. For Store Managers who want their store, and their team, to be the best in the land. That's the sort of drive we love. No two days are the same, one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries! Who you are You know retail. You've had full P&L responsibility and can call on an impressive track record of delivering outstanding customer service and great financial results. Of course, the two go hand-in-hand: sales come through service. That's certainly the way it is here at Topps Tiles and why we place such importance on great customer experiences. You're commercially aware with the business acumen to keep ahead of your competition and set your store apart. And you're a passionate can-do, will-do role model. A natural from-the-front leader who will drive performance through your team through clear leadership, coaching and people management. What we'll do for you In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. Then there's a generous staff discount, a Share Save scheme, pension and life assurance, health insurance, a holiday allowance that increases with length of service and a wide range of other benefits. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. And while you'll need the flexibility to cover store opening hours (including weekends) as well as the flexibility to cover other stores, there's no evening work to worry about - and no working on Christmas Eve or Boxing Day either. Who we are Big things are happening at Topps Tiles. As the UK's leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We're as big on career opportunities as we are on outstanding service and great value. After all, it's the brilliant, friendly, knowledgeable people that make us special. Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over. Think you know Topps Group? Think again. There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.