Teleperformance

We are an equal opportunities employer and we welcome applications from all suitably qualified persons Wij zijn een werkgever die gelijke kansen biedt en we verwelkomen sollicitaties van alle geschikte gekwalificeerde personen Bent u op zoek naar een lonende carrière? Heeft u talent voor het opbouwen van relaties met mensen? Dan bent u bij ons aan het juiste adres. Er is een reden dat Teleperformance keer op keer wordt erkend door analisten en experts in de sector. We worden gedreven door een passie om het geweldige te bereiken en een diep verlangen om echte resultaten te leveren voor onze klanten en zijn gecertificeerd als een van de 36 beste werkplekken in het VK. Functieomschrijving - Vloeiend Nederlands Klantenservice Specialist Startdatum: 24 maart 2025 Salaris: £ 23.809,50 Locatie: THUISWERKEN - Gevestigd in het VK Werkuren: maandag tot en met vrijdag 07:45-16:15 Trainingsperiode: 2 weken, volledige aanwezigheid vereist. Contract: Vast ID: Paspoort of geboorteakte, nationaal verzekeringsnummer en adresbewijs zijn vereist (gedateerd in de afgelopen 3 maanden). Dagelijkse verantwoordelijkheden als klantenservicemedewerker: Je begint je dag door in te loggen op je systemen en ervoor te zorgen dat je klaar bent voor de dag die komen gaat. Je speelt een belangrijke rol bij het bieden van ondersteuning en begeleiding (geen advies) bij het visum- en immigratieproces en het doorverwijzen van klanten naar waar ze zowel online informatie als hulpmiddelen kunnen vinden via een telefoonlijn en door e-mails te beantwoorden. Werk energiek en enthousiast als onderdeel van een goed presterend klantenserviceteam. Je werkt in een snelle, doelgerichte omgeving en streeft ernaar om alle vragen op een beleefde en professionele manier te beantwoorden. Vereiste vaardigheden om klantenservicemedewerker te worden: Sterke mondelinge en schriftelijke vaardigheden in het Engels en Nederlands met een goed oog voor detail. Vermogen om samenwerkingsrelaties op te bouwen in een snelle omgeving. Een goede houding en in staat zijn om met een grote verscheidenheid aan mensen te werken. Professionele en vriendelijke telefoontoon. Ervaring met klantenservice. Ervaring met werken in een doelgerichte omgeving met een hoge standaard. PC-vaardigheden en het vermogen om eenvoudig door meerdere systemen te navigeren. Een goede typesnelheid. Neem eigenaarschap van verschillende situaties met positiviteit, vaardigheid en een toegewijde aanpak om uitstekende service te leveren. In staat om te werken in een snelle, boeiende omgeving. Wat geven we je? Nou, er is genoeg, waar beginnen we? Betaalde virtuele klassikale training en nog eens 2 weken in een speciale virtuele ruimte die we "Nesting" noemen. Nesting is waar de actie plaatsvindt en waar je je eerste live-gesprekken voert. Dit is ook waar de zenuwen toeslaan en fouten kunnen gebeuren, maar maak je geen zorgen, dat verwachten we. We maken het onze verantwoordelijkheid om voor je te zorgen met volledige ondersteuning van ervaren leden van het team die klaar staan om te helpen. De kans om je vaardigheden te laten zien en je carrière te versnellen via ons interne progressiepad. Winter- en zomerfeesten, meestal gehouden op fantastische locaties. Gratis eten en drinken! Afhankelijk van de locatie Is er nog iets anders dat we te bieden hebben? Altijd, en om er maar een paar te noemen Employee Assistance Programme en Help at hand 24/7 toegang tot een vertrouwelijke counseling- en informatielijn, 365 dagen per jaar via de Toegang tot externe huisartsen met een onbeperkt aantal videoconsulten, elk tot 20 minuten durende sessies Toegang tot online geestelijke gezondheidsondersteuning met geregistreerde therapeuten (onder voorbehoud van verwijzing via de telefonische hulplijn) Online webportaal, met zelfhulpgidsen, webinars en veel nuttige tools en advies over onderwerpen zoals het leven, gezin, financiën en juridische zorgen. Oogzorgvouchers Doelgerichte prikkels en prijzen Activiteiten voor werknemersbetrokkenheid Extraatjes op het werk WOW-punten

Are you ready to take your career to new heights? Start date: 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey

Are you ready to take your career to new heights? Start date: 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey

Are you ready to take your career to new heights? Start date: 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey

Are you ready to take your career to new heights? Start date: 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey

Are you ready to take your career to new heights? Start date: 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey

Are you ready to take your career to new heights? Start date: 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey

Are you ready to take your career to new heights? Start date: 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey

Are you ready to take your career to new heights? Start date: 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey

Are you ready to take your career to new heights? Start date: 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey

Are you ready to take your career to new heights? Start date: 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey

Are you ready to take your career to new heights? Start date: 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey

Are you ready to take your career to new heights? Start date: 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey

Are you ready to take your career to new heights? Start date: 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey

Are you ready to take your career to new heights? Start date: 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey

Are you ready to take your career to new heights? Start date: 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey

Are you ready to take your career to new heights? Start date: 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey

Are you ready to take your career to new heights? Start date: 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey

Are you ready to take your career to new heights? Start date: 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey

Overview Responsibilities Job Title: Operations Centre Manager (OCM) Department: Operations Financial Services Management Responsibility for: Assistant Operations Centre Manager (AOCM) Travel Required : Yes / Infrequent Reports to : Director of Operations Location: Glasgow-Cuprum Contract Type: Full Time - Permanent Grade: TBC Job Summary / Overview Operations Centre Manager (OCM) is the leader of their staff, premises, operation and their relationship with the Clients as appropriate for their programme and site, ensuring that financial and quality targets are achieved according to budget, across both back office and Contact Centre operations. The OCM is responsible for operational delivery (Performance and P&L), the role preferably based on site and/or working at home (WAH). Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations across Contact Centre and back office. Is fully accountable for performance of their business unit across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate Is calibrated and working in conjunction with the wider Contact Centre Manager team ensuring consistency in delivery, direction and decision making Strategically plans with Managing Director / Director of Operations and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets, by controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Supporting Management of financial planning and control Supporting a broad Social Value proposition driving ethical behaviors and added value to the communities we work in Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Oversees the daily operation of the call centre and its various components, ensuring compliance and KPI goals. Prepares and reviews financial and operational analysis and reports ensuring this includes meaningful and relevant information and commentary Audits current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of AOCM's in line with organisational management processes with the focus on developing a highly motivated operation Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each AOCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development Ensures AOCMs and Team Leaders are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly improvement meetings Continuously investigate and introduce process improvement measures and either signing off actions or escalating if appropriate Can confidently be an ambassador for Teleperformance with new and existing clients, hosting visits to showcase Teleperformance's capabilities ensuring ongoing client confidence of performance and development of strategic direction for the business Builds relationships and always works closely with own team and key stakeholders to achieve optimum performance and engagement levels, developing and implementing strategic initiatives across the site with their support Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all security, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your Managing Director to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience 3 years of upper management experience in a contact centre environment, or 5 years' upper management experience in another high-paced industry Special Certifications Experience of working with in in the Financial Services sector, preferred Experience in both back office and Contact Centre environments Experience of leading large teams (150+) with strong focus on engagement and work culture Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organising Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Salary up to £65K