£40,000 - £60,000 OTE (comprising of salary, bonus, overtime & callout rates) Uncapped bonus scheme, including Overtime & Call-out rates Mobile role - Van, Tools & PPE provided Monday to Friday 08.00 - 17.00, Saturday 08.00 - 12.00 Are you an experienced Commercial Vehicle Tyre Fitter looking for the next step in your career? If so, then look no further - apply today to the UK's largest Automoti click apply for full job details
Oct 10, 2026
Full time
£40,000 - £60,000 OTE (comprising of salary, bonus, overtime & callout rates) Uncapped bonus scheme, including Overtime & Call-out rates Mobile role - Van, Tools & PPE provided Monday to Friday 08.00 - 17.00, Saturday 08.00 - 12.00 Are you an experienced Commercial Vehicle Tyre Fitter looking for the next step in your career? If so, then look no further - apply today to the UK's largest Automoti click apply for full job details
On-target earnings up to £44,000 Comprising a base salary of £35,190 - £38,710 An uncapped monthly bonus scheme with average additional earnings of £6,000 per year 5 days a week Earn extra with our refer a friend scheme - T&C's apply Here at Halfords Garage Services, we're looking for a skilled Vehicle Technician / MOT Tester to join our new Fusion Centre - upgraded with the latest facilities to click apply for full job details
Oct 10, 2026
Full time
On-target earnings up to £44,000 Comprising a base salary of £35,190 - £38,710 An uncapped monthly bonus scheme with average additional earnings of £6,000 per year 5 days a week Earn extra with our refer a friend scheme - T&C's apply Here at Halfords Garage Services, we're looking for a skilled Vehicle Technician / MOT Tester to join our new Fusion Centre - upgraded with the latest facilities to click apply for full job details
Competitive salary + uncapped bonus 5 days a week Earn extra with our refer a friend scheme - T&C's Apply Here at Halfords Garage Services, we're looking for a skilled Vehicle Technician / MOT Tester to join our new Fusion Centre - upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment click apply for full job details
Oct 10, 2026
Full time
Competitive salary + uncapped bonus 5 days a week Earn extra with our refer a friend scheme - T&C's Apply Here at Halfords Garage Services, we're looking for a skilled Vehicle Technician / MOT Tester to join our new Fusion Centre - upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment click apply for full job details
On-target earnings up to £42,070 Comprising a base salary of £32,970 - £36,770 An uncapped monthly bonus scheme with average additional earnings of £5,300 per year. 5 days a week (This centre is closed on Sundays) Earn extra with our refer a friend scheme - T&C's Apply Here at Halfords, we're looking for a skilled Vehicle Technician / MOT Tester to join our team click apply for full job details
Oct 10, 2026
Full time
On-target earnings up to £42,070 Comprising a base salary of £32,970 - £36,770 An uncapped monthly bonus scheme with average additional earnings of £5,300 per year. 5 days a week (This centre is closed on Sundays) Earn extra with our refer a friend scheme - T&C's Apply Here at Halfords, we're looking for a skilled Vehicle Technician / MOT Tester to join our team click apply for full job details
On-target earnings up to £42,970 Comprising a base salary of £32,970 - £36,770 An uncapped monthly bonus scheme with average additional earnings of £6,200 per year. 5 days a week Earn extra with our refer a friend scheme - T&C's Apply Here at Halfords, we're looking for a skilled Vehicle Technician / MOT Tester to join our team click apply for full job details
Oct 10, 2026
Full time
On-target earnings up to £42,970 Comprising a base salary of £32,970 - £36,770 An uncapped monthly bonus scheme with average additional earnings of £6,200 per year. 5 days a week Earn extra with our refer a friend scheme - T&C's Apply Here at Halfords, we're looking for a skilled Vehicle Technician / MOT Tester to join our team click apply for full job details
On-target earnings up to £42,970 Comprising a base salary of £36,770 An uncapped monthly bonus scheme with average additional earnings of £6,200 per year. 5 days a week / 44 hours Earn extra with our refer a friend scheme - T&C's Apply Here at Halfords, we're looking for a skilled Vehicle Technician / MOT Tester to join our team click apply for full job details
Oct 10, 2026
Full time
On-target earnings up to £42,970 Comprising a base salary of £36,770 An uncapped monthly bonus scheme with average additional earnings of £6,200 per year. 5 days a week / 44 hours Earn extra with our refer a friend scheme - T&C's Apply Here at Halfords, we're looking for a skilled Vehicle Technician / MOT Tester to join our team click apply for full job details
On-target earnings up to £39,000. Comprising a base salary of £33,000. An uncapped monthly bonus scheme with average additional earnings of £6,000 per year. 5 days a week Earn extra with our refer a friend scheme - T&C's Apply Here at Halfords, we're looking for a skilled Vehicle Technician / MOT Tester to join our team click apply for full job details
Oct 10, 2026
Full time
On-target earnings up to £39,000. Comprising a base salary of £33,000. An uncapped monthly bonus scheme with average additional earnings of £6,000 per year. 5 days a week Earn extra with our refer a friend scheme - T&C's Apply Here at Halfords, we're looking for a skilled Vehicle Technician / MOT Tester to join our team click apply for full job details
On-target earnings up to £38,600. Comprising a base salary of £32,000. An uncapped monthly bonus scheme with average additional earnings of £6,600 per year. 5 days a week Earn extra with our refer a friend scheme - T&C's Apply This is a really exciting time to join our Halfords Garage Services team click apply for full job details
Oct 10, 2026
Full time
On-target earnings up to £38,600. Comprising a base salary of £32,000. An uncapped monthly bonus scheme with average additional earnings of £6,600 per year. 5 days a week Earn extra with our refer a friend scheme - T&C's Apply This is a really exciting time to join our Halfords Garage Services team click apply for full job details
£40,000 - £60,000 OTE (comprising of salary, bonus, overtime & callout rates) Uncapped bonus scheme, including Overtime & Call-out rates Mobile role - Van, Tools & PPE provided Monday to Friday 08.00 - 17.00, Saturday 08.00 - 12.00 Are you an experienced Commercial Vehicle Tyre Fitter looking for the next step in your career? If so, then look no further - apply today to the UK's largest Automoti click apply for full job details
Oct 10, 2026
Full time
£40,000 - £60,000 OTE (comprising of salary, bonus, overtime & callout rates) Uncapped bonus scheme, including Overtime & Call-out rates Mobile role - Van, Tools & PPE provided Monday to Friday 08.00 - 17.00, Saturday 08.00 - 12.00 Are you an experienced Commercial Vehicle Tyre Fitter looking for the next step in your career? If so, then look no further - apply today to the UK's largest Automoti click apply for full job details
On-target earnings up to £42,800 Comprising a base salary of £36,000 An uncapped monthly bonus scheme with average additional earnings of £6,800 per year. 5 days a week Earn extra with our refer a friend scheme - T&C's Apply If you are a qualified MOT Tester join us at Halfords, the UK's largest Automotive service, maintenance and repair business, where we offer great career opportunities, benef click apply for full job details
Oct 10, 2026
Full time
On-target earnings up to £42,800 Comprising a base salary of £36,000 An uncapped monthly bonus scheme with average additional earnings of £6,800 per year. 5 days a week Earn extra with our refer a friend scheme - T&C's Apply If you are a qualified MOT Tester join us at Halfords, the UK's largest Automotive service, maintenance and repair business, where we offer great career opportunities, benef click apply for full job details
£40,000 - £60,000 OTE (comprising of salary, bonus, overtime & callout rates) Uncapped bonus scheme, including Overtime & Call-out rates Mobile role - Van, Tools & PPE provided Monday to Friday 08.00 - 17.00, Saturday 08.00 - 12.00 Are you an experienced Commercial Vehicle Tyre Fitter looking for the next step in your career? If so, then look no further - apply today to the UK's largest Commerci click apply for full job details
Oct 10, 2026
Full time
£40,000 - £60,000 OTE (comprising of salary, bonus, overtime & callout rates) Uncapped bonus scheme, including Overtime & Call-out rates Mobile role - Van, Tools & PPE provided Monday to Friday 08.00 - 17.00, Saturday 08.00 - 12.00 Are you an experienced Commercial Vehicle Tyre Fitter looking for the next step in your career? If so, then look no further - apply today to the UK's largest Commerci click apply for full job details
On-target earnings up to £42,970 Comprising a base salary of £34,000 - £36,770 An uncapped monthly bonus scheme with average additional earnings of £6,200 per year. 5 days a week Earn extra with our refer a friend scheme - T&C's Apply Here at Halfords Garage Services, we're looking for a skilled Vehicle Technician / MOT Tester to join our new Fusion Centre - upgraded with the latest facilities t click apply for full job details
Oct 10, 2026
Full time
On-target earnings up to £42,970 Comprising a base salary of £34,000 - £36,770 An uncapped monthly bonus scheme with average additional earnings of £6,200 per year. 5 days a week Earn extra with our refer a friend scheme - T&C's Apply Here at Halfords Garage Services, we're looking for a skilled Vehicle Technician / MOT Tester to join our new Fusion Centre - upgraded with the latest facilities t click apply for full job details
On-target earnings up to £44,710 Comprising a base salary of £35,190 - £38,710 per year An uncapped monthly bonus scheme with average additional earnings of £6,000 per year 5 days a week (Centre is closed on a Sunday) Earn extra with our refer a friend scheme - T&C's Apply Here at Halfords Garage Services, we're looking for a skilled Vehicle Technician / MOT Tester to join our new Fusion Centre click apply for full job details
Oct 09, 2026
Full time
On-target earnings up to £44,710 Comprising a base salary of £35,190 - £38,710 per year An uncapped monthly bonus scheme with average additional earnings of £6,000 per year 5 days a week (Centre is closed on a Sunday) Earn extra with our refer a friend scheme - T&C's Apply Here at Halfords Garage Services, we're looking for a skilled Vehicle Technician / MOT Tester to join our new Fusion Centre click apply for full job details
£40,000 - £60,000 OTE (comprising of salary, bonus, overtime & callout rates) Uncapped bonus scheme, including Overtime & Call-out rates Mobile role - Van, Tools & PPE provided Monday to Friday 08.00 - 17.00, Saturday 08.00 - 12.00 Are you an experienced Commercial Vehicle Tyre Fitter looking for the next step in your career? If so, then look no further - apply today to the UK's largest Automoti click apply for full job details
Oct 09, 2026
Full time
£40,000 - £60,000 OTE (comprising of salary, bonus, overtime & callout rates) Uncapped bonus scheme, including Overtime & Call-out rates Mobile role - Van, Tools & PPE provided Monday to Friday 08.00 - 17.00, Saturday 08.00 - 12.00 Are you an experienced Commercial Vehicle Tyre Fitter looking for the next step in your career? If so, then look no further - apply today to the UK's largest Automoti click apply for full job details
£24,825 - £29,500 OTE (comprising of salary, bonus, overtime & callout rates) Uncapped bonus scheme, including Overtime & Call-out rates Mobile role - Van, Tools & PPE provided Monday to Friday 08.00 - 17.00, Saturday 08.00 - 12.00 Are you an experienced Trainee Commercial Vehicle Tyre Fitter looking for the next step in your career? If so, then look no further - apply today to the UK's largest click apply for full job details
Oct 09, 2026
Full time
£24,825 - £29,500 OTE (comprising of salary, bonus, overtime & callout rates) Uncapped bonus scheme, including Overtime & Call-out rates Mobile role - Van, Tools & PPE provided Monday to Friday 08.00 - 17.00, Saturday 08.00 - 12.00 Are you an experienced Trainee Commercial Vehicle Tyre Fitter looking for the next step in your career? If so, then look no further - apply today to the UK's largest click apply for full job details
Job no: 568118 Work type: Part time Site: Stafford Categories: Customer Support Location: Staffordshire, East Staffordshire Salary: £25,446 (full time equivalent) Business Area: Halfords Support Centre About the role We're looking for a motivated and customer focused Breakdown Advisor to join our high performing team at our Stafford Support Centre. In this fast paced, 24/7 environment, you'll play a vital role in ensuring commercial breakdowns are managed efficiently, professionally, and within established SLA timeframes. As a key ambassador of the Halfords Commercial Fleet Services (HCFS), you'll contribute to a customer centric, supportive, and teamwork driven culture. You'll work closely with colleagues, suppliers, and internal stakeholders to deliver seamless service, helping to keep our customers on the road. Your ability to stay calm under pressure, make sound decisions, and prioritise customer needs will be essential to meeting our ambitious KPIs for service quality, accuracy, and efficiency. This role offers a brilliant opportunity to develop your knowledge of our sector, grow your skills, and contribute directly to the performance and reputation of our 24/7 Commercial Breakdown Support Centre. Working / shift pattern for this role: Saturday and Sunday, ideally 08:00am - 18:00pm, but open to discussing hours. All shifts will be onsite at our Stafford office. Site Address: ULM Services, Lakhpur Court, Cavendish House, Staffordshire Technology Park, Stafford, ST18 0FX Key responsibilities Deliver outstanding customer service to internal and external customers, ensuring a professional, supportive, and solutions focused experience at every interaction. Respond to breakdown calls promptly and ensure all jobs are managed within established SLA timeframes to maintain operational excellence. Use strong initiative and sound decision making to resolve issues quickly and effectively, ensuring minimal disruption to customers and operations. Engage confidently and professionally with drivers, suppliers, and internal stakeholders to support timely resolutions and strong working relationships. Consistently meet and exceed performance KPIs, including job accuracy, efficiency, error reduction, and service quality standards. Maintain a performance-driven mindset, actively participating in training and development to support personal progression. Support your Team Leader with operational priorities, contributing to productivity, workflow management, and overall service delivery improvements. Act as an ambassador for our values, promoting a positive culture and helping to unify ways of working across Commercial Fleet Services. About you Confident communicator with excellent people skills and a genuine passion for achieving high performance and great outcomes for customers. Thrive in a fast paced, and constantly changing environment, maintaining focus and delivering consistent results. Able to interpret and identify key information and elevate critical issues promptly when needed. Use a logical, customer first mindset when making decisions, always striving for the best possible resolution. Proactive, resilient, and commercially aware. Base salary £25,446 (pro rata for part time) per annum (£12.71 per hour), pension and 20 days annual leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. Please Note: All shifts will be onsite at our Stafford office. Training will be carried out during the first 2-3 weeks of employment which will also require all hours on site.
Oct 08, 2026
Full time
Job no: 568118 Work type: Part time Site: Stafford Categories: Customer Support Location: Staffordshire, East Staffordshire Salary: £25,446 (full time equivalent) Business Area: Halfords Support Centre About the role We're looking for a motivated and customer focused Breakdown Advisor to join our high performing team at our Stafford Support Centre. In this fast paced, 24/7 environment, you'll play a vital role in ensuring commercial breakdowns are managed efficiently, professionally, and within established SLA timeframes. As a key ambassador of the Halfords Commercial Fleet Services (HCFS), you'll contribute to a customer centric, supportive, and teamwork driven culture. You'll work closely with colleagues, suppliers, and internal stakeholders to deliver seamless service, helping to keep our customers on the road. Your ability to stay calm under pressure, make sound decisions, and prioritise customer needs will be essential to meeting our ambitious KPIs for service quality, accuracy, and efficiency. This role offers a brilliant opportunity to develop your knowledge of our sector, grow your skills, and contribute directly to the performance and reputation of our 24/7 Commercial Breakdown Support Centre. Working / shift pattern for this role: Saturday and Sunday, ideally 08:00am - 18:00pm, but open to discussing hours. All shifts will be onsite at our Stafford office. Site Address: ULM Services, Lakhpur Court, Cavendish House, Staffordshire Technology Park, Stafford, ST18 0FX Key responsibilities Deliver outstanding customer service to internal and external customers, ensuring a professional, supportive, and solutions focused experience at every interaction. Respond to breakdown calls promptly and ensure all jobs are managed within established SLA timeframes to maintain operational excellence. Use strong initiative and sound decision making to resolve issues quickly and effectively, ensuring minimal disruption to customers and operations. Engage confidently and professionally with drivers, suppliers, and internal stakeholders to support timely resolutions and strong working relationships. Consistently meet and exceed performance KPIs, including job accuracy, efficiency, error reduction, and service quality standards. Maintain a performance-driven mindset, actively participating in training and development to support personal progression. Support your Team Leader with operational priorities, contributing to productivity, workflow management, and overall service delivery improvements. Act as an ambassador for our values, promoting a positive culture and helping to unify ways of working across Commercial Fleet Services. About you Confident communicator with excellent people skills and a genuine passion for achieving high performance and great outcomes for customers. Thrive in a fast paced, and constantly changing environment, maintaining focus and delivering consistent results. Able to interpret and identify key information and elevate critical issues promptly when needed. Use a logical, customer first mindset when making decisions, always striving for the best possible resolution. Proactive, resilient, and commercially aware. Base salary £25,446 (pro rata for part time) per annum (£12.71 per hour), pension and 20 days annual leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. Please Note: All shifts will be onsite at our Stafford office. Training will be carried out during the first 2-3 weeks of employment which will also require all hours on site.
Job no: 568120 Work type: Full time Site: Stafford Categories: Customer Support Location: Staffordshire Salary: £25,446 Business Area: Halfords Support Centre About the role We're looking for a motivated and customer-focused Breakdown Advisor to join our high-performing team at our Stafford Support Centre. In this fast-paced, 24/7 environment, you'll play a vital role in ensuring commercial breakdowns are managed efficiently, professionally, and within established SLA timeframes. As a key ambassador of the Halfords Commercial Fleet Services (HCFS), you'll contribute to a customer-centric, supportive, and teamwork-driven culture. You'll work closely with colleagues, suppliers, and internal stakeholders to deliver seamless service, helping to keep our customers on the road. Your ability to stay calm under pressure, make sound decisions, and prioritise customer needs will be essential to meeting our ambitious KPIs for service quality, accuracy, and efficiency. This role offers a brilliant opportunity to develop your knowledge of our sector, grow your skills, and contribute directly to the performance and reputation of our 24/7 Commercial Breakdown Support Centre. Working / shift pattern for this role: Monday-Friday, ideally 06:00am - 12:00pm, but open to discussing hours. All shifts will be onsite at our Stafford office. Site Address: ULM Services, Lakhpur Court, Cavendish House, Staffordshire Technology Park, Stafford, ST18 0FX Key responsibilities Deliver outstanding customer service to internal and external customers, ensuring a professional, supportive, and solutions-focused experience at every interaction. Respond to breakdown calls promptly and ensure all jobs are managed within established SLA timeframes to maintain operational excellence. Use strong initiative and sound decision making to resolve issues quickly and effectively, ensuring minimal disruption to customers and operations. Engage confidently and professionally with drivers, suppliers, and internal stakeholders to support timely resolutions and strong working relationships. Consistently meet and exceed performance KPIs, including job accuracy, efficiency, error reduction, and service quality standards. Maintain a performance-driven mindset, actively participating in training and development to support personal progression. Support your Team Leader with operational priorities, contributing to productivity, workflow management, and overall service delivery improvements. Act as an ambassador for our values, promoting a positive culture and helping to unify ways of working across Commercial Fleet Services. About you Confident communicator with excellent people skills and a genuine passion for achieving high performance and great outcomes for customers. Thrive in a fast-paced, and constantly changing environment, maintaining focus and delivering consistent results. Able to interpret and identify key information and escalation critical issues promptly when needed. Use a logical, customer-first mindset when making decisions, always striving for the best possible resolution. Proactive, resilient, and commercially aware. Base salary £25,446 (pro rata for part time) per annum (£12.71 per hour), pension and 20 days annual leave. Commitment and dedication to your ongoing personal and professional development. We'll help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. Please Note: All shifts will be onsite at our Stafford office. Training will be carried out during the first 2-3 weeks of employment which will also require all hours on site.
Oct 08, 2026
Full time
Job no: 568120 Work type: Full time Site: Stafford Categories: Customer Support Location: Staffordshire Salary: £25,446 Business Area: Halfords Support Centre About the role We're looking for a motivated and customer-focused Breakdown Advisor to join our high-performing team at our Stafford Support Centre. In this fast-paced, 24/7 environment, you'll play a vital role in ensuring commercial breakdowns are managed efficiently, professionally, and within established SLA timeframes. As a key ambassador of the Halfords Commercial Fleet Services (HCFS), you'll contribute to a customer-centric, supportive, and teamwork-driven culture. You'll work closely with colleagues, suppliers, and internal stakeholders to deliver seamless service, helping to keep our customers on the road. Your ability to stay calm under pressure, make sound decisions, and prioritise customer needs will be essential to meeting our ambitious KPIs for service quality, accuracy, and efficiency. This role offers a brilliant opportunity to develop your knowledge of our sector, grow your skills, and contribute directly to the performance and reputation of our 24/7 Commercial Breakdown Support Centre. Working / shift pattern for this role: Monday-Friday, ideally 06:00am - 12:00pm, but open to discussing hours. All shifts will be onsite at our Stafford office. Site Address: ULM Services, Lakhpur Court, Cavendish House, Staffordshire Technology Park, Stafford, ST18 0FX Key responsibilities Deliver outstanding customer service to internal and external customers, ensuring a professional, supportive, and solutions-focused experience at every interaction. Respond to breakdown calls promptly and ensure all jobs are managed within established SLA timeframes to maintain operational excellence. Use strong initiative and sound decision making to resolve issues quickly and effectively, ensuring minimal disruption to customers and operations. Engage confidently and professionally with drivers, suppliers, and internal stakeholders to support timely resolutions and strong working relationships. Consistently meet and exceed performance KPIs, including job accuracy, efficiency, error reduction, and service quality standards. Maintain a performance-driven mindset, actively participating in training and development to support personal progression. Support your Team Leader with operational priorities, contributing to productivity, workflow management, and overall service delivery improvements. Act as an ambassador for our values, promoting a positive culture and helping to unify ways of working across Commercial Fleet Services. About you Confident communicator with excellent people skills and a genuine passion for achieving high performance and great outcomes for customers. Thrive in a fast-paced, and constantly changing environment, maintaining focus and delivering consistent results. Able to interpret and identify key information and escalation critical issues promptly when needed. Use a logical, customer-first mindset when making decisions, always striving for the best possible resolution. Proactive, resilient, and commercially aware. Base salary £25,446 (pro rata for part time) per annum (£12.71 per hour), pension and 20 days annual leave. Commitment and dedication to your ongoing personal and professional development. We'll help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. Please Note: All shifts will be onsite at our Stafford office. Training will be carried out during the first 2-3 weeks of employment which will also require all hours on site.
Breakdown Advisor (Night Shift, 4on 4off) Job no: 568122 Work type: Full time Site: Stafford Categories: Customer Support Location: Staffordshire Salary: £25,446 Business Area: Halfords Support Centre About the role We're looking for a motivated and customer focused Breakdown Advisor to join our high performing team at our Stafford Support Centre. In this fast paced, 24/7 environment, you'll play a vital role in ensuring commercial breakdowns are managed efficiently, professionally, and within established SLA timeframes. As a key ambassador of the Halfords Commercial Fleet Services (HCFS), you'll contribute to a customer centric, supportive, and teamwork driven culture. You'll work closely with colleagues, suppliers, and internal stakeholders to deliver seamless service, helping to keep our customers on the road. Your ability to stay calm under pressure, make sound decisions, and prioritise customer needs will be essential to meeting our ambitious KPIs for service quality, accuracy, and efficiency. This role offers a brilliant opportunity to develop your knowledge of our sector, grow your skills, and contribute directly to the performance and reputation of our 24/7 Commercial Breakdown Support Centre. Working / shift pattern for this role: Rolling shift 4 on 4 off night shift - 7pm to 7am - includes working weekends and bank holidays. All shifts will be onsite at our Stafford office. Key responsibilities Deliver outstanding customer service to internal and external customers, ensuring a professional, supportive, and solutions focused experience at every interaction. Respond to breakdown calls promptly and ensure all jobs are managed within established SLA timeframes to maintain operational excellence. Use strong initiative and sound decision making to resolve issues quickly and effectively, ensuring minimal disruption to customers and operations. Engage confidently and professionally with drivers, suppliers, and internal stakeholders to support timely resolutions and strong working relationships. Consistently meet and exceed performance KPIs, including job accuracy, efficiency, error reduction, and service quality standards. Maintain a performance-driven mindset, actively participating in training and development to support personal progression. Support your Team Leader with operational priorities, contributing to productivity, workflow management, and overall service delivery improvements. Act as an ambassador for our values, promoting a positive culture and helping to unify ways of working across Commercial Fleet Services. About you Confident communicator with excellent people skills and a genuine passion for achieving high performance and great outcomes for customers. Thrive in a fast paced, and constantly changing environment, maintaining focus and delivering consistent results. Able to interpret and identify key information and elevate critical issues promptly when needed. Use a logical, customer first mindset when making decisions, always striving for the best possible resolution. Proactive, resilient, and commercially aware. Base salary- Minimum wage up to £25,446 per annum (£12.71 per hour), £300 per month shift allowance, eligibility for a yearly attendance allowance (eligible for £1200 per year), pension and 20 days annual leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. Not sure you meet all the criteria? At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. Please Note: All shifts will be onsite at our Stafford office. Training will be carried out during the first 2-3 weeks of employment which will also require all hours on site.
Oct 08, 2026
Full time
Breakdown Advisor (Night Shift, 4on 4off) Job no: 568122 Work type: Full time Site: Stafford Categories: Customer Support Location: Staffordshire Salary: £25,446 Business Area: Halfords Support Centre About the role We're looking for a motivated and customer focused Breakdown Advisor to join our high performing team at our Stafford Support Centre. In this fast paced, 24/7 environment, you'll play a vital role in ensuring commercial breakdowns are managed efficiently, professionally, and within established SLA timeframes. As a key ambassador of the Halfords Commercial Fleet Services (HCFS), you'll contribute to a customer centric, supportive, and teamwork driven culture. You'll work closely with colleagues, suppliers, and internal stakeholders to deliver seamless service, helping to keep our customers on the road. Your ability to stay calm under pressure, make sound decisions, and prioritise customer needs will be essential to meeting our ambitious KPIs for service quality, accuracy, and efficiency. This role offers a brilliant opportunity to develop your knowledge of our sector, grow your skills, and contribute directly to the performance and reputation of our 24/7 Commercial Breakdown Support Centre. Working / shift pattern for this role: Rolling shift 4 on 4 off night shift - 7pm to 7am - includes working weekends and bank holidays. All shifts will be onsite at our Stafford office. Key responsibilities Deliver outstanding customer service to internal and external customers, ensuring a professional, supportive, and solutions focused experience at every interaction. Respond to breakdown calls promptly and ensure all jobs are managed within established SLA timeframes to maintain operational excellence. Use strong initiative and sound decision making to resolve issues quickly and effectively, ensuring minimal disruption to customers and operations. Engage confidently and professionally with drivers, suppliers, and internal stakeholders to support timely resolutions and strong working relationships. Consistently meet and exceed performance KPIs, including job accuracy, efficiency, error reduction, and service quality standards. Maintain a performance-driven mindset, actively participating in training and development to support personal progression. Support your Team Leader with operational priorities, contributing to productivity, workflow management, and overall service delivery improvements. Act as an ambassador for our values, promoting a positive culture and helping to unify ways of working across Commercial Fleet Services. About you Confident communicator with excellent people skills and a genuine passion for achieving high performance and great outcomes for customers. Thrive in a fast paced, and constantly changing environment, maintaining focus and delivering consistent results. Able to interpret and identify key information and elevate critical issues promptly when needed. Use a logical, customer first mindset when making decisions, always striving for the best possible resolution. Proactive, resilient, and commercially aware. Base salary- Minimum wage up to £25,446 per annum (£12.71 per hour), £300 per month shift allowance, eligibility for a yearly attendance allowance (eligible for £1200 per year), pension and 20 days annual leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. Not sure you meet all the criteria? At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. Please Note: All shifts will be onsite at our Stafford office. Training will be carried out during the first 2-3 weeks of employment which will also require all hours on site.
Halfords is seeking a Breakdown Advisor for a rolling 4 on 4 off night shift at our Stafford Support Centre. You'll deliver first class service in a fast paced 24/7 environment to keep customers on the road. You'll work with drivers, suppliers and internal teams to resolve breakdowns within SLA timeframes, while developing knowledge of our Commercial Fleet Services. Onsite training will run in the first weeks and shifts include weekends.
Oct 08, 2026
Full time
Halfords is seeking a Breakdown Advisor for a rolling 4 on 4 off night shift at our Stafford Support Centre. You'll deliver first class service in a fast paced 24/7 environment to keep customers on the road. You'll work with drivers, suppliers and internal teams to resolve breakdowns within SLA timeframes, while developing knowledge of our Commercial Fleet Services. Onsite training will run in the first weeks and shifts include weekends.
Halfords in Bristol is seeking an Autocentre Manager to lead the team, deliver outstanding customer journeys, and drive performance in our Autocentres. The role focuses on coaching staff, maintaining health and safety standards, and achieving KPI targets while ensuring a high standard of service for every vehicle. You'll benefit from a comprehensive rewards package, uncapped bonus potential, hybrid training, and clear progression opportunities within the UK's largest automotive service business.
Oct 08, 2026
Full time
Halfords in Bristol is seeking an Autocentre Manager to lead the team, deliver outstanding customer journeys, and drive performance in our Autocentres. The role focuses on coaching staff, maintaining health and safety standards, and achieving KPI targets while ensuring a high standard of service for every vehicle. You'll benefit from a comprehensive rewards package, uncapped bonus potential, hybrid training, and clear progression opportunities within the UK's largest automotive service business.