Excelcare Holdings

Group Director of Care, Quality & Compliance An exciting opportunity has arisen for a Director of Care, Quality & Compliance. Reporting to the Chief Operating Officer (COO). This role is to ensure the provision of high-quality care, governance, legal, risk and assurance services to the business which enable us to meet the requirements for statutory and regulatory compliance. As Director of Care, Quality & Compliance, you will be an inspiring leader, playing a pivotal role in continuously improving the efficiency and effectiveness of the team. You will deliver excellent customer service, working cooperatively with the executive management team and our regional leaders and their teams. The success of this role and team, is dependent on the ability of this leader to integrate the mission of each care home and home care, led by their respective Regional Operations Directors along with the care, quality & compliance team. Ensuring the team are supportive, knowledgeable and a key source to turn to, for anyone working within our homes. Our Support Office is based in Bromley, Kent and the team operate between this office and the portfolio of homes across London, Essex, Milton Keynes and Cambridge as required. The Role: Responsible for developing and embedding Excelcare' s, quality, and compliance strategy. To take a proactive leadership role to strengthen and enhance models of care across the group within the regulatory framework of the Care Quality Commission. To assist in development and training, ensuring that quality and compliance is adopted at all levels of the organisation. To oversee and advise colleagues in discharging their responsibilities by ensuring the organisation has an appropriately skilled and experienced Senior Leadership Team. Establish the lead role for ensuring appropriate quality governance, assurance and reporting mechanisms are in place to provide assurance both internally and externally on the organisation's regulatory compliance and responsibilities. Responsibilities: Communicate with team members at all levels of the organisation and with internal /external stakeholders Contribute to the design, implementation and monitoring of internal key performance indicators and metrics which enable Excelcare to understand and improve its performance in relation to quality, risk, business continuity, safety, and compliance Develop Care Models across all service lines and ensure all legislation and guidance is maintained to meet positive outcomes for residents Actively engage with internal and external stakeholders and review and interpret new national guidance and legislation relating to clinical / integrated governance and quality improvements and identify local implementation for the organisation Provide leadership, expert advice, reporting and support to the Chief Operating Officer, Senior Leadership Team, managers, and employees, on matters relating to quality and compliance and ensuring the COO is kept informed of relevant national strategic issues Contribute to the design and delivery of quality, risk, governance, and compliance training programmes delivered by the Learning and Development Team. Oversee Excelcare' s compliance framework relating to the relevant regulatory authorities - Care Quality Commission (CQC) and other external review bodies and accreditation agencies. Ensure the notification of serious incidents to the appropriate regulatory agencies, the Health and Safety Executive, commissioners and Local Authority Safeguarding Boards, oversee all external assessments of the companies' services (e.g. regulatory visits) and ensure recommendations from these are acted upon. Ensure the development, implementation, monitoring and review of serious incident management, complaints, investigation policies, procedures, guidelines and training for the company, to ensure that services users get the best possible outcomes, and that the organisation learns from these events and takes proactive steps to reduce the chance of reoccurrence. Liaise with insurers and ensure all high-risk cases are managed, with satisfactory outcomes Ensure coroners case management is up to date and insurers are fully involved where applicable To undertake any other duties as may from time to time be specified by the COO, CEO, and the Board, that is within the level and responsibility appropriate to the grade of post SKILLS, COMPETENCIES, QUALIFICATIONS, EDUCATION AND EXPERIENCE: Educated to degree level or equivalent qualification or experience (essential) Extensive experience of working in a CQC regulated environment Registered Nurse Mental Health, Learning Disability or General Adult (desirable) Demonstrable evidence of change management (essential) Evidence of working across a range of service provision, e.g. Care Homes, Domiciliary Care & Supported Accommodation (Essential) Significant experience of policy writing and review Working knowledge of current commissioning environment, current funding streams and national policy drivers as it relates to health and social care Excelcare was proudly established in 1989 as a family-run business. Trusted by over 2,500 families, our teams are each dedicated to making a difference to the quality of daily life for each individual. Benefits of joining us include: 33 days Annual Leave (Including bank Holidays) Working with a well- established, driven and motivated team DBS Certificate paid for by Excelcare Contributory Pension Scheme Discretionary Company Bonus Scheme Annual Salary Review Comprehensive Induction Program Refer a Friend Scheme rewarding up to £300 for every person you refer Staff Appreciation Days Long service awards If this sounds like your next career move, please apply online today, or contact Jane Phillips - Head of Talent Acquisition on OR .

Job details Posting date: 29 December 2021 Salary: £30,000 to £35,000 per year Hours: Full time Closing date: 26 January 2022 Location: Greater London, BR1 3AA Company: Excelcare Holdings Job type: Permanent Job reference: ORG2022-SC444561BroCGLC Summary Compliance & Governance Lead Coordinator - Based in Bromley. Salary: From £30-£35k Excelcare has been delivering exceptional care since 1989. Thanks to our committed team, we have an enviable track record in providing award-winning care to all. With 32 care homes, a home care service based in Tower Hamlets and a busy Support Office in Bromley, we are always looking for dedicated professionals to join our teams throughout London, Essex, Cambridge, and Milton Keynes. This post is subject to compliance with the Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) Regulations 2021 ("the Regulations"), which requires the post holder to be fully vaccinated against Covid-19 unless clinically exempt. The Role: Working closely with the Director of Care Quality & Transformation and team to help shape and support the improving practice across all care homes. Provide quality assurance controls and support to our care and nursing homes to ensure they are operating in line with CQC regulations, best practice, and necessary clinical standards. Ensuring trends and analysis of incoming information helps set the regional and overall strategy for improvement and learning across the portfolio. You will attend Care Quality & Transformation team audits - to complete audits and ensure timely reporting of audits to care home leadership teams and RD's. To include audit/ visit preparation; desktop analysis and report writing By using our RADAR compliance tracking system, you will support and enhance the compliance within each home - detailing to Regional Operations Directors/SLT trends and analysis of risk, reviewing, and updating Regulatory Compliance Trackers and follow up on any outstanding home information requests - tracker to be kept up to date with new CQC monitoring details About You: The ability to challenge, act independently and make judgements and decisions Be a lateral thinker and find solutions for successful outcomes - apply methodology Excellent communication skills to confidently liaise with internal teams and external monitoring/regulatory bodies and proficient IT skills to monitor and analyse date and report. Confidence in analysing changing guidance and supporting processes to enable teams to put into practice Experience in an audit or quality governance role within social care ideally older people's care homes. In depth and demonstrable knowledge and experience of applying CQC regulations including KLOE's as well as legislative requirements in practice In depth working knowledge of RADAR Benefits: 28 days holiday including Bank Holidays Refer a Friend Scheme rewarding £300 for every person you refer DBS Certificate paid for by Excelcare Contributory Pension Scheme Annual Salary Review Long service awards Career development pathways through the Excelcare Training Academy Comprehensive Induction Programme If you are interested to find out more, please apply online today or call the Recruitment Team and we will be happy to talk you through any questions you may have - .

Peripatetic Care Home Manager - London Region. 60-65k plus 2.5k car allowance Excelcare are family owned and operate 32 Nursing and Care homes in the South East. We are a progressive care provider with clear vision, strong leadership and ambitious growth and change plans. Providing outstanding care to our residents is at the heart of everything we do. As Peripatetic Home Manager across our London region you should have a great track record of managing services recognised by the CQC as 'Good' or 'Outstanding' and be able to provide immediate leadership to services within the portfolio in the absence of their current manager. We have 6 Care and Nursing Homes within the London Region, 5 of which are nursing. This post is subject to compliance with the Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) Regulations 2021 ("the Regulations"), which requires the post holder to be fully vaccinated against Covid-19 unless clinically exempt. Benefits of joining us include: 33 days annual leave (including bank holidays) Highly competitive salary Working for a company who really care about their staff On-site parking* DBS Certificate paid for by Excelcare* Contributory Pension Scheme Discretionary Company Bonus Scheme Annual Salary Review Staff Appreciation Days About you: Experience in implementing sustainable improvements within a care or nursing home setting as a Home Manager (3 years) Proven track record in turning around homes, improving services and leaving sustainable change Ability to build strong and effective teams Excellent communicator with internal and external stakeholders Passionate about the delivery of first-class care and nursing Budgetary management Level 5 qualification or equivalent with 3 years management experience Nurse PIN desirable but not essential Flexible to travel across the region Driving licence and own car Please visit our website for more information about our London homes: https://care-homes/our-care-homes/london If you are interested in this position please apply online today, or if you'd like to find out more please contact the Recruitment Team on or and we will be happy to help you.

£500 Welcome Bonus* We are looking for Care Assistants to join the Excelcare team at Okeley Care Home in Chelmsford, Essex. Excelcare is a family owned care home group established for over 30 years. Offering great care every day is central to everything we do. This post is subject to compliance with the Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) Regulations 2021 ("the Regulations"), which requires the post holder to be fully vaccinated against Covid-19 unless clinically exempt. What you can expect: Salary: £9.70 p/h to £10.00 p/h depending on experience and qualifications. Day and night shift available from 8am - 8pm/8pm - 8am, Monday - Sunday. You must be able to work alternate weekends. Please be aware that this post requires the post holder to be fully vaccinated against Covid-19 unless clinically exempt. About the role: As a Care Assistant you will work as part of a team providing physical, emotional, spiritual and social support. You will continually promote independence, choice, dignity and respect to the people living our homes by delivering the very best standards of care. Supporting people with personal care such as washing, personal hygiene, dressing and assisting with meals. Completing current and appropriate documentation which includes daily record keeping, charts and care plans. What we require from you: Experience in a care environment either in a care home, as a home care worker or caring for a loved one. As a Care Assistant you'll have a desire to work in elderly and dementia care. You will have excellent interpersonal and communication skills, be kind, reliable, empathic and recognise that the needs of each person we care for is individual. What we offer in return for your hard work: £500 Welcome Bonus* Highly competitive pay rates 28 Days holiday including bank holidays Free on-site parking* Enhancement to pay on bank holidays Refer a Friend Scheme rewarding £300 for every person you refer DBS certificate paid by Excelcare* Comprehensive induction programme Funded qualifications via the apprenticeship programme (where required) Paid uniform Employee of the month - £100 for outstanding contribution Free learning and development* *T's and C's apply If you are interested in this position please apply online today, we look forward to hearing from you.