M2 Professional Recruitment Services Ltd

Ref: W - 13583 category: Asset Based LendingInvoice Finance Location: Manchester (Hybrid) Posted: 25th November 2024 Job Description Head of Commercial Operations - North A unique opportunity to join one of the most respected brand names within Asset Based Lending, leading a high performing operations team in this senior management position. Based from their flagship Northern head office and reporting to the Portfolio Director, you will be tasked with pro-actively leading the management of the commercial client services team (circa 20), credit risk and commercial return for all Commercial client facilities, ensuring excellent client outcomes are delivered whilst protecting the company from risk of credit loss To ensure all Commercial client facilities are operated within company credit policy Aggregate bad debt provisions within annual allocated budgets Commercial client relationships managed in a manner that encourages growth in portfolio income and minimizes attrition Opportunities for incremental New Business from Commercial portfolio maximized Work closely with PD, MD and Head of Commercial Sales to ensure an effective working link with the Commercial sales team. Provide u/w and structuring advice to the Commercial sales team and visit prospects when required. Ensure an effective post Credit Committee / Switch On process Drive a positive culture across the team, embedding the company's values Create an environment for team members to thrive Minimise the risk of loss through robust credit risk management, using risk management tools and implementation of risk management procedures. Key Responsibilities Credit Risk Management - Commercial portfolio Ensure correct match between portfolio credit risk and Client Management skill sets. Identify and correct any shortfall / mismatch Ensure client facilities are operated within credit policies. Ensure the evolution of an open culture where all members of the team are prepared to, and feel capable of, airing and discussing any risk concerns Ensure that operating procedures are in place that allows for the effective identification and escalation of material risk issues. Maintain a formal monthly "Watch Committee". Ensure that the processes for escalating client to "Watch" status are understood and embedded across the Group. Utilise monthly review to conduct in depth analysis of material credit risk and identify required actions. Ensure that all actions are documented, followed and reviewed as appropriate at next iteration of committee Maintenance of "Adverse Scenario Impact" / clarity of exit route planning for all clients. Liaise with Recoveries / Risk to ensure all strategies are clearly articulated / understood. Monitor daily collateral trends and raise issues as relevant with individual Client Managers Ensure that all Annual / Interim Reviews are completed to a timely and professional standard and in a manner that provides reassurance to the Risk functions. Client Relationship Management Relentlessly and rigorously pursue a zero tolerance approach to Client Attrition Work with MD to ensure the CM team is structured in a way that best promotes Client Retention policies and goals Ensure that reporting Senior Client Managers build and maintain close working relationships with all key client decision makers. Ensure frequency and relevance of dialogue through ongoing review of trading / performance / facility data Identify and build direct personal relationships with all "High Revenue" client decision makers. Client Portfolio Revenue Growth Responsible for managing the overall "value" of client facilities. Ensure that all opportunities to grow revenue are explored. Ensure that at all times pricing conversations reflect company commitments and culture. New Business Work to ensure effective / productive relationship with Commercial Sales Contribute individually and as a team to New Business Underwriting process. Ensure delivery of timely and high quality and balanced credit decisions Lead a drive to maximize the volume of new client enquiry from existing Client Management relationships Staff Career Development Promote an environment where Client Management staff sense an opportunity to grow their professional career Work to identify and resource career paths for CM staff - lead allocation of training budget / decisions Reputation Management Dissolved into all activities is a desire to improve and build the internal and external reputation of the CM Team to ensure it is seen as an attractive home for capable Receivable Finance professionals. Ensure that reasonable steps are taken to ensure that the Client Services department is organised so that it can be controlled effectively, and meets all relevant regulatory requirements and standards as expected by the regulators. Risk & Compliance Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required. The successful candidate will be rewarded with a market leading salary and wider package reflecting the seniority of the role. You will also qualify for the executive bonus scheme paid annually. Simply fill in your details in this form to sign up to our eShots, keeping you informed on developments and latest news from M2. We do not pass on your details to any third party. Read our Privacy Policy

Our client, a well-known provider of Commercial Finance is looking to employ a passionate, driven and organised candidate in a Client Manager position. You will be responsible for the day to day management of a portfolio of invoice finance clients whilst undertaking regular client facility reviews. You will be the primary point of contact for clients, managing the day to day portfolio and maintaining strong client service levels whilst effectively managing risk, ensuring profitability and maximising revenue. Operational experience within Factoring, Invoice Discounting and/or any other area of commercial finance/lending is essential with a detailed understanding of Financial Accounting, Business Finance & Risk Management. You will be able to display a track record of achievement in portfolio management, client retention and income maximisation. This is an opportunity for an ambitious, career minded relationship manager looking to progress their career with a highly capitalised, forward thinking and expanding business. The successful candidate will be rewarded with an excellent salary plus annual bonus and a significant benefits package.

Our client is a leading FinTech player and offers a unique cashflow management solution designed to help business owners grow their businesses whilst enabling them to forget about their cashflow problems. They are currently looking to bring on a Customer Success Executive to join their growing team in London. What your day-to-day looks like: Provide live customer support (phone, webchat, email support) and delivering a first-class servicing and customer experience. Captures and converts new sales prospects that flow through the inbound servicing channel. Up-selling of subscriptions to existing customers and cross-selling (lead referrals) of invoice finance products.? Resolution of customer issues, including working with internal stakeholders to resolve (Tech support, Credit Risk, Finance, Invoice Finance). The remit of the role operates across both reactive live servicing (inbound) BAU service and proactive (campaign/initiative) based settings.? Requirements: Prior experience in customer service or customer success role and dealing directly with customers. Experience with consultative selling to customers (up-selling or cross-selling) via remote channels. Strong people skills / service-minded.? Driven and results-oriented individual.? Strong team collaboration skills and ability to influence senior stakeholders.? Emphasis on client delivery and the 'here and now', but with ability to work independently on driving forward continuous improvements.? The successful candidate will be rewarded with a market leading salary, discretionary bonus & excellent benefits package.

Our client, a major provider of financial services to businesses requires a driven and ambitious junior sales professional to join their expanding business development team. Working alongside the Managing Director and based from the company's head office in Cheshire, you will be responsible for supporting the development of new Invoice Finance business from a large number of SME businesses throughout the Midlands & North of England. Your time will be spent in a variety of roles including liaising with existing and prospective clients to ascertain their bespoke funding requirements. You will also be required to assist in the preparation of offer letters, legal documentation and complete anti-money laundering checks. Key Requirements: • Desire to work in a B2B sales environment • Working knowledge of Invoice Finance • Stellar work ethic • Excellent time management. • Excellent communication skills and the ability to develop strong working relationships. • Customer service focused. The successful candidate will be driven, confident and ambitious with excellent communication skills. You will have the ability to thrive in a fast paced, target driven environment. There will be the requirement for travel with the role. In return you will expect to receive a basic salary of £28,000 - £30,000 p/a dependent upon experience + car allowance + bonus potential + package.

Our client, a major provider of financial services to businesses requires a driven and ambitious junior sales professional to join their expanding business development team. Working alongside the Managing Director and based from the company's head office in Cheshire, you will be responsible for supporting the development of new Invoice Finance business from a large number of SME businesses throughout the Midlands & North of England. Your time will be spent in a variety of roles including liaising with existing and prospective clients to ascertain their bespoke funding requirements. You will also be required to assist in the preparation of offer letters, legal documentation and complete anti-money laundering checks. Key Requirements: • Desire to work in a B2B sales environment • Working knowledge of Invoice Finance • Stellar work ethic • Excellent time management. • Excellent communication skills and the ability to develop strong working relationships. • Customer service focused. The successful candidate will be driven, confident and ambitious with excellent communication skills. You will have the ability to thrive in a fast paced, target driven environment. There will be the requirement for travel with the role. In return you will expect to receive a basic salary of £28,000 - £30,000 p/a dependent upon experience + car allowance + bonus potential + package.

Our client, a major provider of financial services to businesses requires a driven and ambitious junior sales professional to join their expanding business development team. Working alongside the Managing Director and based from the company's head office in Cheshire, you will be responsible for supporting the development of new Invoice Finance business from a large number of SME businesses throughout the Midlands & North of England. Your time will be spent in a variety of roles including liaising with existing and prospective clients to ascertain their bespoke funding requirements. You will also be required to assist in the preparation of offer letters, legal documentation and complete anti-money laundering checks. Key Requirements: • Desire to work in a B2B sales environment • Working knowledge of Invoice Finance • Stellar work ethic • Excellent time management. • Excellent communication skills and the ability to develop strong working relationships. • Customer service focused. The successful candidate will be driven, confident and ambitious with excellent communication skills. You will have the ability to thrive in a fast paced, target driven environment. There will be the requirement for travel with the role. In return you will expect to receive a basic salary of £28,000 - £30,000 p/a dependent upon experience + car allowance + bonus potential + package.