Ballymore

We're now recruiting for a PropertyManager to join us at our development, West Hampstead Square! What you should know Ballymore is a family-owned business, with over 40 years in business - we are remarked as an innovative and dynamic property developer citing over 80 awards in recent years. At present, we're managing 11,000 homes across 12 luxury residential developments in London and are in search of a Property Manager to join us at West Hampstead Square in contributing to our vision. This is a fantastic opportunity for a property service enthusiast to progress their career in either customer service, facilities or operational-based roles. Important to note Hours: 40 per week,08:30 - 17:30 Monday to Friday Location: NW6, West Hampstead What you'll be doing Proactively manage the development to ensure it is maintained to the appropriate condition and standards. As senior onsite manager, you responsible for all site operations as well as managing a team to ensure consistent service delivery. Provide day to day management of hard services and critical infrastructure related to the development. Local management and coordination of contractors, consultants and service partners on site in line with the centrally defined contract mechanisms. Local management and auditing of infrastructure and building services including fire and security systems, water hygiene, vertical transport, utilities and critical plant via the appointed CAFM system. Monitor health, safety & compliance activities across the estate in accordance with the our Health and Safety Strategy and using Meridian (compliance system). Carefully manage expenditure to ensure best value for money for leaseholders Establish and maintain a working relationship with the Residents Association, wider resident groups and other users of the estate Assist with preparing the annual service charge budget What you'll need to be successful Previous experienced gained within a property management role Strong working knowledge of Health & Safety processes and the implementation of these Knowledge and understanding of Landlord & Tenant Act 1985 & RICS Code of Practice Ideally MTPI, MRICS or MWIFM qualified What now? Very simply, apply here! Do not hesitate to apply online today. Updates on applications made via our job boards will be provided over a 1-2-week period from the date of submission. Not what you're looking for? Check out our careers page. Ballymore operate as an equal opportunities' employer.

We're now recruiting for a Deputy Property Director to join us at our development in East London, Royal Wharf! What you should know Ballymore is a family-owned business, with over 40 years in business - we are remarked as an innovative and dynamic property developer citing over 80 awards in recent years. At present, we're managing 11,000 homes across 12 luxury residential developments in London and are in search of a Deputy Property Director to join us at Royal Wharf & Riverscape (E16) in contributing to our vision. This is a fantastic opportunity for an experienced Senior Property Manager or Estate Manager looking for the next step in their career. Important to note Hours: 40 per week, 08:30am - 17:30pm Monday to Friday Location: West Silvertown, E16 Salary per annum: Competitive (To be discussed during application process) What you'll be doing: Deputise for the Property Director in managing the development ensuring high quality business activities with maximum quality, service and operational management Support, managing, motivating, inspiring, encouraging and developing the site management staff directly under your supervision, enabling and allowing them to deliver confidently and consistently an ever-evolving residential lifestyle experience across Ensuring that the team understands that the organisation's aims and achievements are reflected in all its operations and activities- including relationships and risk management Ensuring that targets are met including those of the team as a whole Maintain overall organisation responsibility for performing all duties in compliance with related legal/statutory, regulations, professional duties, responsibilities and obligations e.g. Best Practice Guidelines, ISO certification Provide Management support to the PD, including daily operations, maintenance, financial reporting, training and development of employees and resident relations. Monitoring consistent execution of all operational policies and procedures and recommend changes to improve overall functionality on site. Communicate and implement changes to improve overall site performance and ensure adherence. Ensure the provision of services and facilities is delivered throughout every aspect of the residential operation positioning Ballymore as the industry market leader, with a strong emphasis on the residents' service experience, planned preventative maintenance, security and safety and the property asset management. Ensure compliance with all relevant laws, legislation and obligations applicable to our sector. To have a thorough understanding of the Landlord & Tenant Act 1985 legislation, health & safety and employment legislation, as well as awareness of obligations covered under the leases and management agreements. Take appropriate action to address any service issues to the complete satisfaction of the resident and company in order to maintain customer loyalty and to ensure that all non-conformance issues and outcomes are recorded and decisively resolved. To work with the Property Director to design, implement and develop strategies to ensure the development is managed and maintained to a best standard and Ballymore's brand values. What you'll need to be successful: 5 plus years Property Management Experience at Senior Property Manager, Estate Manager level or above. Knowledge of the Landlord and tenant Act 1985 Strong grasp of Leases / Section 20 process / Section 20b and Service Charge Accounts. Knowledge and experience of front of house, leisure & fitness operations Good knowledge of Health & Safety Management in Leisure and mixed-use facilities. Extensive experience of leading both in house and externally contracted services in a complex multi-site environment. Ability to drive organisational and cultural change to create a sense of community. What now? Very simply, apply here! Updates on applications made via our job boards will be provided over a 1-2-week period from the date of submission. Ballymore operates as an equal opportunities employer.

Facilities Administrator - Permanent, West Silvertown Hours: 40 per week, 08.30am - 17.30pm Monday to Friday Duties & Responsibilities Support the on-site Facilities Team with administrative aspects of the Resort. Lead on management of office key tracker, ensuring all keys are logged out, signed for, and returned. Manage signing in of all visitors and contractors, liaising with FM team to ensure consent to carry out works has been given before issuing access keys/fobs. Report to the Facilities Manager (FM) and work with him/her to ensure the smooth running of the estate and the delivery of excellent customer service to residents and commercial tenants. Handle email correspondence & communication on behalf of FM department on site. Maintain insurance correspondence, records & tracker information at all times, including communicating with Residents/Leaseholders/Managing Agents and Contractors to arrange access for leak tracing and repair. Deputize in absence of Facilities Coordinator. Ensure all records of planned maintenance and servicing activities are kept up to date. Administration Record relevant accurate information on all Service Partners, Consultants, and Suppliers relating to Facilities & Maintenance. Arrange and book service visits for apartments, ensuring adequate target numbers are achieved, liaising with owners, agents, and tenants to arrange access to the properties. Be the first point of contact for the on-site Facilities Team in relation to all telephone enquiries, emails, and letters. Proactively deal with correspondence and reply on behalf of the Facilities Team. Draft communication to residents, Resort Team, and commercial units for planned works, unplanned disruptions, loss of services, or planned/unplanned isolations of services. Perform general administrative duties such as maintaining efficient electronic and paper filing systems, trackers, and diary management. Arrange access for any planned essential works such as Planned Preventative Maintenance works, HIU, FCU Servicing, apartment fire inspection, and reactive and emergency works. Assist Facilities Coordinator in dealing with any reactive works raised as out-of-hour call-outs and contact the Service Partners to ensure all site reports are signed and followed up accordingly. Promptly escalate matters to the Facilities Coordinator or Facilities Manager for advice, support, and instruction as required. Health, Safety, Welfare & Compliance Understand and adhere to the Resort's Emergency Action Plan in the event of an emergency situation. Report and record any accidents in the accident book and ensure that Accident, Incident, and Near Miss Reporting Procedure is followed locally. Carry out regular readings of utility meters and provide data to the Facilities department for central tracking and analysis with the Facilities Coordinator or Facilities Manager. Skills & Experience Excellent computer skills, proficient in Outlook, Word, Excel, and PowerPoint. Good communication skills (including telephone manner) with the ability to deliver clear and concise information both verbally and in writing. Experience in the management of external suppliers, contractors, and consultants covering a range of services (Desirable). Familiarity with facilities documentation including O&M manuals, drawings, engineer reports, compliance certificates, and PPM planners (Desirable). Ensure problems that arise are dealt with and solutions are found to ensure the smooth running of the department. We operate as an equal opportunities employer.