Graham Rose

Position : Repairs & Voids Administrator Salary: £27,750 per annum Location: Redhill, Surrey (hybrid and flexible working) Working pattern: 36-hour working week 35 days annual leave (27 days + 8 bank holidays) Permanent position with long-term job security and clear career progression About the Role A leading charitable Housing Association is seeking a Repairs & Voids Administrator to support the efficient delivery of its responsive repairs and voids service. Known for being a compassionate employer, the organisation places strong emphasis on staff wellbeing, professional development, and work life balance. This is a key operational role, ensuring that repairs and void works are scheduled, coordinated, and completed efficiently, safely, and to a high standard helping residents return to safe, well-maintained homes as quickly as possible. Key Responsibilities As a Repairs & Voids Administrator, you will: Schedule and coordinate repairs and void works, ensuring operatives and contractors are deployed efficiently and jobs are completed within agreed timescales. Act as a central point of contact between contractors, internal teams, and residents to ensure smooth delivery of services. Monitor contractor performance, ensuring compliance with health & safety legislation and contractual requirements. Issue work orders, variations, and update job statuses through the computerised repairs management system. Proactively manage diaries, workloads, and priorities to minimise delays and maximise productivity. Respond to service queries and complaints professionally, resolving issues promptly and contributing to continuous service improvement. Maintain accurate records, including scheduling data, job completion updates, and contractor performance information. Support the delivery of ad hoc projects and service improvements within the repairs and voids function. Skills & Experience Required To be successful in this role, you will have: Excellent planning, organisation, and prioritisation skills. Understanding of contractor management and health & safety compliance. Confidence using repairs management or scheduling systems . Strong communication skills, with the ability to manage multiple stakeholders effectively. Proven experience scheduling or coordinating repairs or voids works within a housing or property services environment is desirable Benefits Starting salary up to £27,750 Hybrid and flexible working arrangements 35 days annual leave (including bank holidays) 36-hour working week 2:1 employer pension contribution Funded health cash plan Enhanced maternity, paternity, and adoption pay Extensive wellbeing and Employee Assistance Programme support Ongoing learning and development opportunities Voucher-based recognition scheme Retail and lifestyle discounts This is a fantastic opportunity for a Repairs & Voids Administrator to join an organisation that genuinely values its people and offers some of the best benefits in the sector. Graham Rose is an employment business acting on behalf of our client.

Position: Repairs Scheduler Location: Merton Salary: 26-30k depending on experience The role: We are currently recruiting an experienced repairs/maintenance scheduler for a well established maintenance contractor for their Merton office. This is an exciting opportunity to become an integral part of a thriving repairs team, with excellent opportunity to grow and progress within the role. Duties include: • First point of contact for customers to report required repairs or defects. • Scheduling operatives' work, booking appointments, including follow on works. • Working with clients, suveryors, operatives throughout the works, through to completion, including client meetings where required. • Managing operatives diaries to ensure that theyre are productive. The ideal candidate will have: • Planning/scheduling experience. • Social housing/property maintenance experience. • IT literate- Microsoft packages, training will be provided on bespoke in house system • Exellent communication skills, both written and verbal. • Confident telephone manner, good customer service skills. To apply: Click 'apply now' to send your CV to be considered for the role, or contact us for more information.

Position: Property Services Administrator Location: Slough Salary: 27000 Contract: Temp The role : Our client, a well established social housing contractor, is looking for an experienced administrator to join their property services team. Duties include • Arranging contractors to complete maintenance works within the damp and mould specialist team • Inputting and updating works orders into CRM system and spreadsheets • Listening and understanding issues raised by clients and tenants and actioning resolutions • Communicating with tenants to update on work progress and complete customer satisfaction surveys • Providing excellent customer service The ideal candidate - Excellent time management skills with ability to prioritise own workload, deal with conflicting demands and meet tight deadlines. - Ability to show tact and discretion when dealing with sensitive and confidential information. - Excellent communication skills, telephone skills and interpersonal skills. - Ability to use IT - MS Packages and database systems - Excellent planning and organisational skills. Experience working in the construction / property services industry is desirable, particularly within administration, scheduling or compliance Please apply now, or contact Nicola Dickson for more information