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A community interest company in Barking & Dagenham is looking for a Site Administrator to manage clinical hub operations efficiently. The successful candidate will provide high-quality patient-facing administrative support and coordinate clinical activities using EMIS. Strong administrative experience in healthcare, EMIS proficiency, and organizational skills are essential. This role requires maintaining safety standards while ensuring compliance with governance policies and may involve occasional work at community clinics.

Operations/Office Manager Edinburgh Are you an organised, proactive, and people-focused professional looking to be at the heart of a busy and growing planning and development consultancy? A well-established independent planning practice that provides expert advice across a wide range of development projects in the UK is looking for an Operations / Office Manager to support its day-to-day operations and contribute to continued growth. This is a varied and hands-on role reporting to senior leadership, working closely with the project team to ensure smooth internal operations and excellent client support. About the Organisation The business is an independent, chartered planning and development consultancy that works across the private and public sectors, delivering bespoke planning strategy, applications, project management and advisory services. Known for a personable, professional and proactive approach, the team prides itself on going the extra mile to support a wide range of development projects from initiation through to completion. Role Overview - Key Responsibilities Manage and input project enquiries and live jobs into the company management system, ensuring accuracy and timely updates. Work with the planning and project teams to help timetable staff resources and support efficient project delivery. Assist in the development and implementation of internal processes and efficiencies to support business growth. Provide general administrative support across the office, including document management and team coordination. Act as PA to the Managing Director and staff as required, supporting diaries, meetings, correspondence and internal communications. Ideal Candidate Strong organisational skills with the ability to manage competing priorities. Excellent communication skills, both written and verbal. Comfortable using business systems and databases, with a willingness to learn new technology. A proactive team player who enjoys supporting colleagues and improving ways of working. Previous experience in office management, project coordination, or administration in a professional services environment is desirable but not essential. Why This Role? This position offers an excellent opportunity to join a friendly, ambitious consultancy where you will make a significant impact on the company's operational success. You will work across teams, build strong internal relationships, and be part of a practice that values professionalism, collaboration and personal development.

PATI Group is an agency driven by a mindset of discipline and a commitment to the sustainable growth of both our people and our business. We specialize in strategy, promotion, and operational systems to solve scaling challenges for E-commerce clients in the US and European markets. At PATI, you will discover the value of a customer centric Customer Experience team that thinks critically, executes effectively, and takes full ownership of results. We offer a culture defined by discipline and exceptional career opportunities for talents ready to achieve a breakthrough in their professional journey. JOB SUMMARY We are looking for a detail oriented and customer focused Customer Service Executive to handle daily customer support operations and contribute to improving service efficiency as we scale. In the short term, this role plays a key part in ensuring smooth operations as our order volume grows. In the long run, this position is considered a key talent pipeline for automation, process optimization, and leadership roles within the Customer Experience team. You will work closely with the Customer Experience Manager and cross functional teams to deliver timely, accurate, and high quality support across multiple channels. KEY ROLE & RESPONSIBILITIES Manage and resolve daily customer service tickets across email, chat, and/or ticketing systems. Respond to customer inquiries regarding orders, payments, shipping, returns, refunds, and product information. Ensure all tickets are handled within defined SLA timelines. Escalate complex or sensitive cases to relevant teams when necessary. 2. Operational Efficiency & Process Improvement: Identify recurring issues and customer pain points from support tickets. Provide feedback and suggestions to improve workflows, SOPs, and customer experience. Maintain accurate records of customer interactions and case resolutions. Assist in updating FAQs, macros, and internal documentation. Work closely with Operations, Fulfillment, and Marketing teams to resolve customer issues efficiently. Communicate clearly and professionally with customers at all times. Support cross functional initiatives aimed at improving service quality. REQUIREMENTS & QUALIFICATIONS Proven experience in customer service, customer support, or a similar role (e commerce experience is a plus) Strong written communication skills with a customer first mindset Ability to handle a high volume of tickets while maintaining accuracy and professionalism Good organizational skills and attention to detail Familiarity with CRM Gorgias is an advantage Ability to work independently and manage priorities effectively SKILLS & COMPETENCIES Customer empathy and problem solving ability Time management and multitasking skills Process oriented thinking with a continuous improvement mindset Ability to remain calm and professional in high pressure situations Language skills: Native in Vietnamese and Fluent in English (written and spoken). WHY YOU WILL LOVE WORKING AT PATI? You are not just answering tickets : Here, you are empowered to think critically, solve problems creatively, and contribute directly to customer retention, LTV, and brand love. You'll grow beyond support into a true CX leader. Be part of a strategic transformation : You'll be part of a core team reshaping how we do Customer Experience from the ground up - building systems, playbooks, and processes that scale. See your work fuel business growth : At PATI Group, CX is a profit center. Your insights, ideas, and execution will directly influence how we grow from an early stage brand to a $100M+ business. COMPENSATION & BENEFITS Compensation: 10.000.000 - 14.000.000 Gross VND/month + incentive based on performance (negotiate). Career Growth: Fast track promotion opportunities, including a path to CX Leader. Professional Development: Gain access to the latest AI tools, automation technologies, and advanced CRM systems to stay ahead in delivering exceptional customer experiences. Workplace Culture: Join a dynamic, innovation driven environment focused on employee success. Additional Benefits: Social insurance, Bảo Việt Insurance, 12 annual leave days per year, 13th month salary, performance bonus, and lots of team building activities. WOKING LOCATION WORKING HOURS Monday - Friday : 8:30 AM - 5:30 PM (1 hour lunch break). Saturday (Culture Day) : 6:30 AM - 9:30 AM (We start our day with a run and a reflective Feedforward session - no meetings, no reports, just real connection.) Make sure you have read and agreed to our working location and hours, including joining our Saturday activities.

Ready to take on flexible, rewarding work with a company that values ambition and enthusiasm? Everest, one of the UK's leading home improvement brands is expanding in 2026! We are looking for Door-to-Door canvassers to join the team in your local area. At Everest we pride ourselves on delivering exceptional customer experience from the very first interaction click apply for full job details

Partner, Head of CDD, EDD and Customer Screening page is loaded Partner, Head of CDD, EDD and Customer Screeningremote type: On Sitelocations: UK Head Office (Baker Street, London)time type: Full timeposted on: Posted Todayjob requisition id: JR101003 Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role Who we are At Knight Frank, we believe that property is personal. We're a collaborative partnership with over 125 years of experience leading the property industry and 740 offices in more than 50 international territories, having advised on more than 500 billion pounds of real estate.But more than anything, we're experts. From luxurious residential developments to iconic skyscrapers, prestigious landmarks to historical rural estates, we're operating at the top of our field, influencing the fabric of communities and shaping the skylines of tomorrow.For you, that means unrivalled opportunities to grow, develop, and succeed in a rewarding career. It means control of your own destiny, the freedom to impact, and all the tools you need to become an expert in your own right. Role Overview The Deputy MLRO will support the MLRO in managing the company's Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) framework, ensuring compliance with Money Laundering Regulations and industry standards. This role involves oversight of customer due diligence, transaction monitoring, suspicious activity reporting, and regulatory engagement, acting as a key point of escalation for financial crime risk matters. Key Responsibilities Regulatory Compliance & Reporting + Assist the MLRO in fulfilling statutory obligations under AML/CTF regulations. + Prepare and submit Suspicious Activity Reports (SARs) to the National Crime Agency (NCA) when required. + Maintain accurate records of all AML/CTF activities and ensure timely reporting. Risk Management & Oversight + Support the development and implementation of the financial crime risk framework. + Oversee high-risk client reviews and escalation processes. + Monitor regulatory developments and advise on necessary policy updates. Operational Leadership + Act as deputy in the absence of the MLRO, ensuring continuity of compliance operations. + Provide guidance to business units on AML/CTF requirements. Training & Awareness + Deliver AML training across the organization. + Promote a strong compliance culture and awareness of financial crime risks. Stakeholder Engagement + Liaise law enforcement, and internal stakeholders on AML matters. + Support audits and regulatory inspections. Skills & Experience Strong knowledge of UK AML/CTF regulations and real estate sector risks. Experience in financial crime compliance, preferably within real estate or financial services. Excellent analytical and investigative skills. Strong communication and stakeholder management abilities. Qualifications ICA Diploma in AML or CAMS certification preferred. Degree in Law, Finance, Business, or related field.Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.

Join J.P.Morgan to drive innovation, deliver financial solutions, and support clients in achieving their business goals. As a Client Service Account Manager Senior Associate - Spanish in thePayments team, you will be responsible for delivering best in class service and strives to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client's organization. You will develop an excellent understanding of the client's primary business, the products and services they receive from J.P. Morgan and collaborate with other J.P Morgan key stakeholders to ensure we provide a seamless client experience. Promote use of our electronic service tools to allow Clients to easily find the payment related information they require, and also participate in and support Job responsibilities Manage the Client experience across all aspects of their day to day relationship with JPMorgan Payments Maintain an accurate and active service temperature check for all Clients within the portfolio Identify and remediate service issues that impact the Client and escalate potential risk associated with Client activities Understand organizational structure in order to be able to communicate and remediate Client impacting issues promptly and effectively Understand the Client's business to anticipate their servicing needs and provide appropriate support and solutions (become the Client's champion) Assist in developing and executing jointly agreed service plans that focus on process improvements for Clients Required qualifications, capabilities, and skills Fluency in Spanish Strong Customer-facing / relationship management experience in similar area Excellent verbal and written communication skills, including executive communication skills Ability to develop and mobilize internal network, key stakeholders and associated resources Keen interest in the Banking digital technology transformation agenda Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines

Are you an experienced Administrator who is looking for a new career? Do you pride yourself on being reliable in your work and are competent in MS Office Applications? Have you an interest in helping your community with its health? If you answered yes to the above questions and you have a can do attitude then please read on and apply as we are really interested in speaking with you! About Us PHOENIX Healthcare Distribution is a national full-line pharmaceutical wholesaler with a network of distribution centres nationwide. We pride ourselves on delivering a high quality supply chain service to our customers, who include pharmacy, GPs, and hospitals. All of our depots are licensed by the MHRA, and comply with BSI ISO Quality and Environmental standards. We operate twice daily deliveries from our distribution centres across Monday to Friday and on a Saturday morning, and our local teams are supported by a centralised function team, primarily from our Head Office in Runcorn. About the opportunity We are currently looking for a Senior Administrator to work within our Wakefield Depot, you will be working as part of a team in a busy distribution centre, under the guidance and supervision of the Depot Manager. Key responsibilities are to assist with the work load in the Depot where you will be responsible for answering telephones and responding to emails, sorting and distributing incoming post and organising outgoing post, checking and scanning employees expenses and photocopying, scanning and printing various documents. You will come to this role with proven work experience coupled with administrative skills gained in an office environment with experience of working as part of a busy multitasking team. Salary £26,000-£30,000 depending on experience Working Pattern Full time for 37.5 hours per week Monday - Friday 09:00-17:00 Training and Support You will receive a comprehensive induction from the Learning and Development Facilitators. Benefits We pride ourselves on ensuring the wellbeing of our employees and providing a good working environment and benefits package, which includes: 22 days paid annual leave plus bank holidays, rising with length of service Access to High Street discounts Free Parking Employee Assistance Programme Contributory Pension Scheme Accredited Training Programmes Essential Skills/Experience Competent user of all MS Office Applications to intermediate level High level of accuracy and attention to detail Excellent verbal, numerical and written communication skills Ability to prioritise ever-changing/conflicting workload Excellent organisation and time management ability Proactive approach to problem solving Desirable Knowledge of the Supply Chain/Wholesale industry Experience working in an administration role Who we want Our ideal candidate will be organised and self-motivated so if this sounds like you we are very keen to speak to you to discuss our opportunity further. You can apply here online by completing our short application.

Job Title: Head of Insight Reports to: Chief Commercial Officer About Odevo UK We are on a mission to become the leading force in residential property management services. The global residential property management industry is currently undergoing a digital transformation and Odevo is at the forefront of this transformation. Our mission is to radically simplify living for families and individuals by delivering highly attractive and efficient property management services to building owners and associations as well as to residents. Our core belief is that digital technology combined with great people will play a central role in delivering a step change in how boards and residents experience property management. What we do matters to billions of people across the world. Residential real estate is the world's largest asset class and buying a home is often the biggest investment a person or family will ever make. But the residential property management industry is lagging behind when it comes to customer focus and digitalization. That is why we formed Odevo. Odevo UK spans key service areas from residential property management through to insurance, surveying, utilities technology and fire services. We are made up of ten operating companies across the UK delivering services to the UK residential property market and beyond. The Opportunity We are looking for a highly strategic, numerate and results-oriented Head of Insight to join our commercial leadership team. This is a pivotal role, reporting directly to the Chief Commercial Officer (CCO) owning the insight and analytics function across our diverse operating companies. Key Responsibilities: Insight Leadership: Develop a cohesive Insight strategy and group-wide approach that ensures we are armed with the most robust and relevant data to aid better decisioning, to support overall commercial objectives. Provide strategic analytical leadership and direction for all OpCos. Identify and capitalise on all market, sector and new opportunities, in order to gain competitive advantages to support organic growth and drive incremental revenue streams. Cohesive Insight strategy Create and deploy the Insight strategy as agreed with the CCO across all OpCos, as part of Odevo UK. Ensure the Insight strategy and activity aligns with agreed commercial objectives and levers, in collaboration with the OpCos. With the wider Insight team, create and deliver robust data with clear recommendations to aid better decisioning, at a market, business and OpCo level. Ensure all relevant data and analytical opportunities are explored and optimised. Deliver the commercial suite of reporting, including NPS, monthly reviews and the new weekly commercial dashboard. Work collaboratively with key global teams (e.g. pricing) and OpCos, ensuring the insight team's output meets the relevant objectives and links with related Odevo teams to deliver the most informed and fully rounded insight to drive growth. Analytical Leadership: Deliver strategic and insight leadership, driving excellence across the commercial function. Relentless focus on decisioning based on best-in-class data and information. Ensuring all insight projects are delivered in a timely and efficient manner, demonstrating how analytics and insight add huge value to our commercial output. Provide Insight and strategic expertise as needed across the Odevo UK group, both from an organic growth and M&A perspective. Competitive Advantage: Drive a culture of curiosity and challenge, valuing facts, data and strategic interpretation to give Odevo absolute commercial advantage in the UK. Create a data repository where we pull in the most relevant market, business and commercial inputs to give the most robust and fully rounded insights. Ensure our strategic output always gives us a clear competitive advantage, driving standout, relevance and resonance for all the right reasons. Team Leadership & Development: Lead, mentor, and develop a high-performing insight team. Inspire best practice in insight across all our OpCos, ensuring analytical thinking is embedded into all decisioning. Be the Insight lead in the Commercial leadership team, ensuring strategy and analytics are central to our thinking. Qualifications and Experience: Proven track record as a Head of Insight or Senior Insight Manager. Deep understanding of analytics and insight. Proven data management track record. Demonstrable experience driving commercial value through exceptional Insight. Commercial and numerical acumen. Personal Attributes: A strategic thinker. Entrepreneurial and results-driven. Collaborative and a strong team player. Strong commercial curiosity and a passion for driving growth. What We Offer: The opportunity to shape the commercial future of a dynamic and growing group of companies. A challenging and rewarding role with significant impact and autonomy. Competitive salary and comprehensive benefits package. A collaborative and supportive work environment. Opportunities for continuous professional development and career advancement.

A leading global services company in Barnsley is seeking a Casual Security Officer to ensure safety and security for clients and visitors. In this role, you'll greet personnel, monitor premises, respond to incidents, and enforce policies. The ideal candidate will have a valid SIA Licence and security experience. This position offers flexible hours at £12.85 per hour, along with a variety of benefits aimed at supporting staff and promoting overall wellbeing.

A leading insolvency services provider in Bristol is seeking a Senior Insolvency Administrator to manage liquidations and administrations from start to closure. The role requires a minimum of 3 years of corporate insolvency experience, excellent communication skills, and the ability to manage a diverse caseload. This position offers autonomy, the opportunity for professional growth, and a supportive work environment. Candidates will engage with stakeholders and drive statutory compliance while delivering value to clients.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society. As from 1/4/26, the Agenda for Change full time working week will be reducing from 37 to 36 hours per week. Part time hours will be reduced pro rata. However, there will be a corresponding increase in the hourly rate so that pay will not be affected. Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage. We will fully support disabled candidates, and candidates with long term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices. The post holder will provide responsive, professional and high quality, customer focussed IT system service to managers and staff across NHS Lothian in relation to the day to day usage of the electronic Employee Support System (eESS). Responsibilities Act as the first point of contact within the HR Systems team for certain eESS related enquiries from managers, employees and stakeholders internal and external regarding eESS. Using a computerised enquiries management system the post holder will assess the requirements of the enquiry and undertake the necessary action and advice required to satisfactorily conclude the enquiry within a reasonable timeframe. Responsible for the accurate inputting of new starter details and account distribution for all new staff to NHS Lothian. In addition to this data quality exercise will need to regularly be undertaken by the post holder. Legal Requirements To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigration Service. This post requires the post holder to have a PVG Scheme membership/record. If the post holder is not a current PVG member for the required regulatory group (i.e. child and/or adult) then an application will need to be made to Disclosure Scotland and deemed satisfactory before they can begin in post. Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check than is currently the case. If the post is assessed as a "regulated role", your appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. If there is any change to what is currently required, this will be confirmed by either the Hiring Manager or the Recruitment Team. For further information on what is included in the role and what skills/experience are being looked for, click on the links at the bottom of the screen to the job description and person specification. If after reading this information you have any questions, please contact Angela Manson on or .

The Role Customer Success Manager Welcome to Juniper Education, where our mission is to champion educators, empowering them to shape future generations. We're more than just a support system; we're the driving force that propels schools and Academy Trusts to new heights. With our proven school education management systems and services, we address a spectrum of needs, ensuring excellence in education. In the education and tech industry, your work directly influences the lives of students and educators. Whether you're developing cutting edge educational technology, supporting school leadership teams directly or designing solutions to enhance the learning experience, you could make a lasting and positive impact on the future. Our mission statement says it all: We look after you, so that you can look after our children. Dedicated to our core values, we are committed to: Empowerment: Equipping everyone with the tools, intelligence, connections, and freedom to make informed decisions, recognised and respected by all. Purpose: Supporting everyone to reach their highest potential, thereby enabling all children to achieve theirs. Passion: Because we love what you do, you're at the heart of everything we do. Innovation: Delivering meaningful solutions with expertise and creative thinking to influence the ever changing world of education. Collaboration: The cornerstone of our success as it enables us to collectively harness diverse perspectives and strengths, ensuring that together, we achieve more than we could ever do alone. Every voice counts! About the Role As we continue to expand our offering and welcome new customers, this is a great time to move into Success and play a key role in supporting retention, adoption, and long term engagement. If you're passionate about building relationships, solving problems, and showcasing value, we'd love to hear from you. The Customer Success Manager is responsible for engaging with our Service customers, who may show signs of cancelling their subscription or becoming disengaged. You'll have meaningful, empathetic conversations to uncover concerns, highlight new product improvements, and present tailored solutions to help retain customers and reduce churn. You'll collaborate closely with colleagues across Sales and Support to resolve issues and deliver an outstanding customer experience. Key Responsibilities Proactively contact customers who have requested cancellation or shown signs of disengagement Hold empathetic, solution focused conversations to understand dissatisfaction and address concerns Present retention strategies and highlight platform value, including new features, product enhancements, and win back offers Educate customers on resources, training, and updates such as reports, improved navigation, and new functionality Collaborate cross functionally to solve customer pain points and ensure a seamless experience Document customer feedback and share actionable insights to inform product and service improvements Track and report on key metrics, including churn rate, win back success, and customer sentiment Help deliver a customer experience that builds trust, loyalty, and long term success What We're Looking For Excellent communication and active listening skills - you build rapport quickly and confidently Proven ability to turn around at risk accounts and handle sensitive conversations with empathy Comfortable presenting value propositions and commercial offers tailored to customer needs Analytical mindset - you're curious about the why behind churn and how to prevent it Target driven, resilient, and motivated by achieving meaningful customer outcomes Familiarity with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, HubSpot) is a plus Why This Role? This is an exciting time to move into Customer Success as we continue to grow and evolve our platform and bring even more value to our customers. You'll be at the heart of ensuring that users get the most from our products - and that they stay with us long term. We look after you, so that you can look after our children.