Ricoh

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Inside Sales Executive New Business Acquisition Located: Northampton (Hybrid) Package: Competitive salary, commission, plus additional benefits (Ricoh operate a vibrant working policy giving you flexible hybrid working options) About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing Responsible for winning high-potential new business by targeting and developing new relationships from enterprise sales opportunities via a mix of communication methods. Responsible for nurturing customer relationships in enterprise accounts, providing insightful information about the solutions and outcomes we are able to deliver and ensuring that high-potential sales opportunities are secured and there is a smooth transition to the correct subject matter expert and account directors where appropriate. Responsible for identifying and assessing the potential of each business prospect and building a profile Strategic Corporate prospect & suspect accounts with appropriate HQ address information, contacts & decision maker units in the Ricoh CRM. Responsible for efficiently tracking and reporting on all sales opportunities in the Sales Lead Tracker to ensure effective pipeline monitoring and development. Responsible for meeting the divisional and team KPI s, specifically relevant to sales activity levels and optimising customer communication through a variety of methods to ensure high-value customer interaction and relationship development. Responsible for maintaining contact and collaborating with account managers across enterprise sales where appropriate to maximise the potential of all pipeline opportunities. Collaborate with the Sales Development projects on an ad-hoc basis as and when required to drive continuous improvement across the function. You will ideally have A strong track record of delivering, closing and developing high-potential enterprise accounts. Proven track record in building strong relationships. Ability to accurately identify and engage with multiple key stakeholders. Effective questioning and active listening. Articulate with excellent presentation skills, with ability to articulate a sales offering up to and including C-suite level. Ability to inspire trust and confidence. Ability to challenge the norm and influence clients to change behaviour. Strong commercial awareness. Resilient and tenacious with the ability to calculate and manage risks. We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh.

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Inside Sales Executive New Business Acquisition Located: London (Hybrid) Package: Competitive salary, commission and additional benefits (Ricoh operate a vibrant working policy giving you flexible hybrid working options) About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing Responsible for winning high-potential new business by targeting and developing new relationships from enterprise sales opportunities via a mix of communication methods. Responsible for nurturing customer relationships in enterprise accounts, providing insightful information about the solutions and outcomes we are able to deliver and ensuring that high-potential sales opportunities are secured and there is a smooth transition to the correct subject matter expert and account directors where appropriate. Responsible for identifying and assessing the potential of each business prospect and building a profile Strategic Corporate prospect & suspect accounts with appropriate HQ address information, contacts & decision maker units in the Ricoh CRM. Responsible for efficiently tracking and reporting on all sales opportunities in the Sales Lead Tracker to ensure effective pipeline monitoring and development. Responsible for meeting the divisional and team KPI s, specifically relevant to sales activity levels and optimising customer communication through a variety of methods to ensure high-value customer interaction and relationship development. Responsible for maintaining contact and collaborating with account managers across enterprise sales where appropriate to maximise the potential of all pipeline opportunities. Collaborate with the Sales Development projects on an ad-hoc basis as and when required to drive continuous improvement across the function. You will ideally have A strong track record of delivering, closing and developing high-potential enterprise accounts. Proven track record in building strong relationships. Ability to accurately identify and engage with multiple key stakeholders. Effective questioning and active listening. Articulate with excellent presentation skills, with ability to articulate a sales offering up to and including C-suite level. Ability to inspire trust and confidence. Ability to challenge the norm and influence clients to change behaviour. Strong commercial awareness. Resilient and tenacious with the ability to calculate and manage risks. We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh.

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Customer Success Executive Located: London (Hybrid) Package: Competitive salary, bonus and additional company benefits (Ricoh operate a vibrant working policy giving you flexible hybrid working options) About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To act as a key support resource to internal sales teams responsible for executing a range of client focused tasks that directly contribute to a seamless and efficient sales cycle, ensuring timely execution of post-sales activities that enhance the overall customer experience. Responsible for liaising between Sales and key business department including Order Processing, Credit Control, and Supply Chain, to coordinate and optimise workflows that elevate Support the Ricoh's commitment to customer success by anticipating needs, removing obstacles, and ensuring a positive post-sale experience. To align and collaborate for an enhanced customer journey from order placement through fulfillment, enabling sales teams to concentrate on strategic customer engagement, relationship management, and revenue generation. Apply a customer-first and continuous improvement mindset and contribute insights that support the development of improved processes to identify and escalate recurring issues, inefficiencies, or opportunities that may impact customer satisfaction or internal productivity. Work in conjunction with the sales teams to be the key point of contact for coordinating tasks, develop strong cross-functional communication and collaboration with stakeholders across the business to ensure timely resolution of customer issues and delivery of high-quality service. Accountable for delivering against defined service levels and performance metrics, as outlined by the Customer Success Team Leader, to meet or exceed Key Performance Indicators (KPIs) and contribute to the achievement of extended business wins. Demonstrate accountability in providing critical and consistent support excellence and process reliability to sales while contributing to the overall goal of improving customer retention, satisfaction, and success You will ideally have Experience in customer success, account management, quality or a similar client-facing role, preferably in a B2B or SaaS environment. Proven track record of managing mid-to-large client accounts with measurable outcomes in retention, expansion, and customer satisfaction. Experience working alongside Commercial/sales teams with a strong understanding of revenue drivers, sales cycles, and customer buying behaviour. Demonstrated ability to identify upsell/cross-sell opportunities and contribute to account growth. Excellent communication skills at all levels. Good level of IT literacy. Good numeracy skills including working with databases. Strong attention to detail. Good time management and organisational skills. Ability to work under pressure. Self-motivated with ability to work on own initiative. Working knowledge of Oracle or similar tracking software is an advantage We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh.

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Customer Success Executive Located: Northampton Package: Competitive salary, bonus and additional company benefits (Ricoh operate a vibrant working policy giving you flexible hybrid working options) About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To act as a key support resource to internal sales teams responsible for executing a range of client focused tasks that directly contribute to a seamless and efficient sales cycle, ensuring timely execution of post-sales activities that enhance the overall customer experience. Responsible for liaising between Sales and key business department including Order Processing, Credit Control, and Supply Chain, to coordinate and optimise workflows that elevate Support the Ricoh's commitment to customer success by anticipating needs, removing obstacles, and ensuring a positive post-sale experience. To align and collaborate for an enhanced customer journey from order placement through fulfillment, enabling sales teams to concentrate on strategic customer engagement, relationship management, and revenue generation. Apply a customer-first and continuous improvement mindset and contribute insights that support the development of improved processes to identify and escalate recurring issues, inefficiencies, or opportunities that may impact customer satisfaction or internal productivity. Work in conjunction with the sales teams to be the key point of contact for coordinating tasks, develop strong cross-functional communication and collaboration with stakeholders across the business to ensure timely resolution of customer issues and delivery of high-quality service. Accountable for delivering against defined service levels and performance metrics, as outlined by the Customer Success Team Leader, to meet or exceed Key Performance Indicators (KPIs) and contribute to the achievement of extended business wins. Demonstrate accountability in providing critical and consistent support excellence and process reliability to sales while contributing to the overall goal of improving customer retention, satisfaction, and success You will ideally have Experience in customer success, account management, quality or a similar client-facing role, preferably in a B2B or SaaS environment. Proven track record of managing mid-to-large client accounts with measurable outcomes in retention, expansion, and customer satisfaction. Experience working alongside Commercial/sales teams with a strong understanding of revenue drivers, sales cycles, and customer buying behaviour. Demonstrated ability to identify upsell/cross-sell opportunities and contribute to account growth. Excellent communication skills at all levels. Good level of IT literacy. Good numeracy skills including working with databases. Strong attention to detail. Good time management and organisational skills. Ability to work under pressure. Self-motivated with ability to work on own initiative. Working knowledge of Oracle or similar tracking software is an advantage. We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh.

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Field Service Technician EPOS Located: Field Based- Covering areas across Doncaster (DN), Sheffield (S), Hull (HU) and Lincoln (LN) Package: Competitive pay, plus bonus, company van, pension and additional company benefits Shift Pattern: 37.5 hours per week working Thursday- Monday About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To provide a technical service to customers, including installation, maintenance and repair of equipment. To ensure customers receive a satisfactory service in line with agreed service level agreements To maximize revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties Management and control of vehicle/site stock, to improve first time fix levels to customers Manage used stock returns to ensure maximum throughput into the repair cycle Effectively repair customer equipment to maintain the highest levels first time fix Customer centricity, ensuring high levels of customer satisfaction You will ideally have Excellent knowledge of electrical/ mechanical engineering Proven experience in the service and repair of a broad range of EPOS and IT equipment, including but not limited to: Tills, Printers, PEDS (Payment Electronic Data Interchange Systems), Scanners, Access Points (APs), Switches & Routers Good product knowledge across retail and IT hardware/images and OS Proven fault-finding technique IT literate Excellent Interpersonal and customer handling skills Excellent knowledge of Company Service procedures Good organizational skills, with ability to multi task to meet service priorities Ability to work under own initiative in pressured situations to deliver the highest levels of customer satisfaction Good understanding of stock control We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh.

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Site Services Specialist- Reprographics & Scanning Located: Central London Shift pattern: 8.30am - 5.00pm Package: £25,643.00 plus bonus and excellent company benefits Shift patterns available: 9.30am - 6.00pm / 11.30am - 8pm About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing Deliver an efficient Print and Mail Room service to the customer, to meet agreed SLA s and customer satisfaction Help solve operational problems quickly and efficiently to ensure the most efficient service is provided Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered To deliver the attached job profile, specific to site requirements to meet the business needs and client expectations To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI s Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology. You will ideally have Proven experience working in a similar role (print or mail rooms) Team oriented pro-active, open minded team player Good organisational skills with an attention to detail Excellent communication skills, both verbal and in writing Excellent customer service skills Ability to demonstrate commitment and flexibility at all times Multi-tasking skills and ability to work on a variety of items simultaneously Good Time Management skills We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh.

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Field Service Technician EPOS Located: Field Based- Covering postcodes across Edinburgh (EH), Kirkcaldy (KY), Falkirk (FK), Galashiels (TD), Dundee (DD), Perth (PH) and Aberdeen (AB) Package: Competitive pay, plus bonus, company van, pension and additional company benefits Shift Pattern: 37.5 hours per week working Mon - Fri with the requirement to work one in 4 weekends covering out of hours retail call outs. About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To provide a technical service to customers, including installation, maintenance and repair of equipment. To ensure customers receive a satisfactory service in line with agreed service level agreements To maximize revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties Management and control of vehicle/site stock, to improve first time fix levels to customers Manage used stock returns to ensure maximum throughput into the repair cycle Effectively repair customer equipment to maintain the highest levels first time fix Customer centricity, ensuring high levels of customer satisfaction You will ideally have Excellent knowledge of electrical/ mechanical engineering Proven experience in the service and repair of a broad range of EPOS and IT equipment, including but not limited to: Tills, Printers, PEDS (Payment Electronic Data Interchange Systems), Scanners, Access Points (APs), Switches & Routers Good product knowledge across retail and IT hardware/images and OS Proven fault-finding technique IT literate Excellent Interpersonal and customer handling skills Excellent knowledge of Company Service procedures Good organizational skills, with ability to multi task to meet service priorities Ability to work under own initiative in pressured situations to deliver the highest levels of customer satisfaction Good understanding of stock control We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh.