TRI Consulting

This is a newly created role as part of a high performing team and will combine your excellent account management skills with merchandising. You will be the main point of contact for clients, ensuring exceptional service, smooth communication and efficient management of your own portfolio of accounts. Alongside this, you will oversee the operational delivery of event services working closely with all areas of the business to achieve results. Responsibilities Develop and maintain long-term relationships with key accounts to foster loyalty and retention. Act as the primary contact for your portfolio of clients on a day to day basis. Prepare and lead client meetings, prepare agendas and ensure all relevant parties are present. Record, document and track client requests to ensure timely delivery at all times. Identify new business opportunities within existing accounts to drive revenue growth. Conduct regular business reviews with clients to assess performance, address concerns, and identify areas for improvement. Utilise Salesforce for tracking account activities, managing sales pipelines, and reporting on performance metrics. Analyse market trends and competitor activities to inform account strategies and enhance service offerings. Oversee planning and execution of events. Manage specific event orders. Pre event audits for stock and coordinate return of event items. Monitor Service Level Agreements (SLA's) Experience Proven experience in B2B sales or account management, preferably within a similar industry. Strong analytical skills with the ability to interpret data and make informed decisions. Excellent communication skills, both verbal and written, with the ability to engage effectively with stakeholders at all levels. Commercial awareness and ability to identify new opportunities. Stock management experience. Experience working within the print industry would also be beneficial. This is a fantastic opportunity to join at a great time. Be part of the future for this business and build a rewarding and fulfilling career.

A housing association is currently looking for a number Repairs Planners for about 6 months on a temporary basis Key responsibilities are as follows Deliver administrative support to the Regional Leads and Head of Repairs Delivery in budget monitoring, managing necessary databases and systems Collaborate with our Repair Inspectors and contractors to schedule and coordinate post and audit inspections Provide your manager and team important and timely business information on region specific repair spend Assist in preparing and managing budgets for repair operations, ensuring cost effective practices and VFM Monitor and manage repair escalations for your area, ensuring jeopardy cases as appropriate and prioritising cases for inspection Support your team to put in place creative and new ways to address repairs overspend and alert the team to any areas of concern Undertake specific repairs research and projects on behalf of the team Feedback to managers on any issues identified as part of monitoring of repair related tasks and flag any issues for escalation as part of performance monitoring Analyse repair cases and assess priorities and use strong problem solving skills to identify potential issues and propose practical solutions Support the Inspectors, Officers and Senior Managers with repair strategies to meet targets.Assist managers with exporting necessary repairs reporting information from internal systems to present a comprehensive overview of team performance Maintain and strengthen good working relationships with other departments across Operations and throughout Work with all stakeholders and contractors to ensure all KPI's are met and processes and procedure are adhered to Raise the profile of performance across the directorate, supporting colleagues to engage with, and understand repair process. PAYE £20.84 Umbrella £27.56 Essential Requirements Proven experience in property maintenance, repair planning or similar role Excellent communication and interpersonal skills Proficiency in contract regulations Experience of contractor management Good understanding of the relevant legislation, statutory and regulatory requirements Effective IT skills including basic/intermediate MS Office skills

Large Housing Association requires a Repairs Officer to ensure day-to-day repairs are effectively coordinated and overseeing progression of repairs for the organisation. Responsibilities: Ensure contractors and inspectors are providing a consistently high-quality service that delivers against the six customer priorities in the customer strategy. Facilitate the delivery of well cared for homes and places where residents feel safe and a sense of pride through top class contract management. Recommend, oversee, and contribute towards the development of a best-in-class repair service that meets our targets and delivers continuous improvement. Ensure compliance through a comprehensive understanding of adherence to relevant statutory and regulatory requirements, including understanding of the Awaab's Law, Consumer Standards, financial regulations, and Health & Safety compliance within policies and procedures. Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard. Address customer enquiries and concerns, ensuring all updates and interactions are recording on the systems. Own and administer all marketplace activity associated with quote review, acceptance and oversight. Ensure that completed works are accurately reviewed against the specification of works before being progressed for payment. Work with all stakeholders and contractors to ensure all KPI's are met, managing competency in line with Building Safety legislation Review contractor requests for variances and challenge as appropriate to ensure value for money, and a positive repair journey for residents. Keep residents and other stakeholders up to date with regular communication, tailored based on the complexity of the case and the technical knowledge of the audience. Experience and skills: Previous experience in managing responsive repairs Experience of developing and running administrative systems and processes Highly organised and experience of managing conflicting priorities in a busy office environment Experience of providing performance monitoring and commentary against business targets Experience working to meet key performance indicators Excellent communication and interpersonal skills Good understanding of the relevant legislation, statutory and regulatory requirements Customer focused mindset Good spoken and written English Effective IT skills including basic/intermediate MS Office skills The role is 100% based in the office PAYE rate is £19.54 Umbrella rate £25.40

A Housing Association is currently looking for Building Manager on a temporary basis for about three months Key responsibilities Collaborate closely with housing officers, ensuring a seamless and resident-focused service. Proactively manage communal areas and estates, addressing any concerns or issues promptly. Engage with residents to understand their needs and expectations for communal spaces. Effectively communicate with residents on service charge budgets and building-related matters. Implement strategies to enhance the safety and aesthetic appeal of communal areas. Play a key role in resolving disputes or complaints related to communal spaces and estates. Work collaboratively with internal teams to improve service delivery and implement long-term improvements Be accountable for your time and diary, regularly visit schemes within your portfolio to monitor the cleaning and grounds maintenance contracts. As well as ensure FRA actions are kept to a minimum and resolved quickly. Get to know the residents through joint meetings and resident meetings, fostering a sense of community. Identify, track and progress communal repairs until completion. Keeping residents and internal colleagues updated on progress. Set and proactively manage service charge budgets, justifying any additional spend to residents through consultation where necessary. Proactively manage Anti-Social Behaviour (ASB) affecting schemes, collaborating with internal and external stakeholders, keeping residents updated. Collaborate with the repairs and assets team to improve the delivery of reactive and planned work. Effectively resolve disputes or complaints, providing clear and well-written communication to various audiences. Work in collaboration with housing officers to ensure consistent service delivery to residents. Build relationships with internal colleagues and external stakeholders to fulfil commitments to residents. Understand and adhere to financial regulations, health and safety policies, code of conduct and policies. Foster positive internal working relationships within Operations and across company Ensure you represent the resident voice when needed and deliver a consistent company voice back to them, not blaming internal departments, but owning the experience. When needed work with others to deliver specific projects or service improvements PAYE £20.20 Umbrella £26.72 The incumbent will mostly be on site in buildings in Luton, Brent, Harrow & Islington Essential requirements Proven ability to work collaboratively with housing officers and other team members. A solid understanding of buildings, service charges, and communal area management. Excellent customer service skills with a proactive and resident-focused approach. Experience in a Customer Service environment, managing the end-to-end customer journey.

A large Housing Association is looking for a Housing Officer on an ongoing temporary basis to look after residents in a scheme in South West London. Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset's team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure residents are kept safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record Essential Previous experience as a Housing Officer is preferred Exceptional customer service skills Excellent communicator £21.59 PAYE or £28.56 ph Umbrella

A Housing Association is currently looking for a Repairs Administrative Team Leader for about 4 months. Responsibilities are as follows Manage the administrative outputs on repairs that have been placed on a system called Workwise using a Power Bi report on a daily basis Ensuring the team close down the jobs within the SLA Monitoring the outputs from the Administrator and Team Coordinators in relation to reporting on the repairs closed down, statistics on how long it has taken Overseeing the Emergency repairs updates for Awaabs Law and reporting on a spreadsheet Assist in monitoring the closure of FRAs by other members of the team that have been given to contractors to attend. This is a hybrid, 3 days in the office PAYE £26.02 Umbrella £34.41 Essential requirements Must have a similar administrative background in housing in repairs preferably Excellent on Excel Must be immediately available or on short notice

A Housing Association is currently looking for a a Housing Administrator on a temporary basis for about 3 months Key responsibilities are as follows Resident callbacks Administration tasks Low-level rent and service charge arrears Service charge billing Fire risk actions Repairs Liaising with Housing Officers and Property Managers PAYE £17.69 Umbrella £23.42 Hybrid role, 2 days in office Essential requirements Must have a good consistent administrative background ideally in Housing Able and show experience of being able to deal with people Must be excellent on Word & Excel Must be immediately available or on short notice.

A Housing Association is currently looking for a Repairs Administrator on a temporary basis for about 4 months Key responsibilities Allocated repairs to close down on a daily basis Liaising with contractors via their portals or contracts officers responsible for that area of work Work closely with the other Team Coordinators who will also be closing down repairs Ad hoc tasks PAYE £17.69 Umbrella £23.40 Hybrid role 3 days in the office Essential requirements Must have an administrative background in repairs Housing background is essential Must be immediately available or on short notice