The Belfry

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this years Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of gu click apply for full job details

Nights Assistant Operations Manager - Sutton Coldfield The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year's Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team. We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of 80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more. We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer's Top 30 Best Places to Work, as well as Springboard's 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort. The on-target earning potential for this role is a 30,420.80 annual salary, comprising a base salary of 28,840.00 supplemented by an estimated 1580.80 in gratuities per annum, ensuring a rewarding compensation package. About the role As Nights Assistant Operations Manager you will be leading the night operation across the resort. Responsible for managing the team and maintaining consistently high standards of service and ensuring a flawless guest experience whilst creating a work environment that supports the Belfry values. You will lead by example and provide full support to the nights team to ensure seamless running of the business. As the Assistant Night Operations Manager, you will be: Assisting the Night Operations Manager Assisting in running the night operation across the resort and stepping up in the Night Operations Manager's absence. Being on the floor and ready to assist across all departments and making decisions to help and improve the service offered to our guests. Providing excellent guest service, resolving problems when they arise and identifying opportunities to make guests' experiences memorable and enjoyable Responsible for the health and safety of guests in house - record all accidents and incidents that may occur within the hotel for guests and staff Assisting with the Night Audit To be available at all times to deal with guest queries and/or complaints, monitoring guest satisfaction with regular reporting to the General Manager. To support the night cleaning staff and ensure they are carrying out the duties allocated to them. To check all public areas, including conference rooms, to ensure they have been cleaned and serviced correctly. Co-ordinating and completing the night roster and dealing with any staff absenteeism issues. To be a champion in your department for our waste management and ESG commitments To maintain a good working relationship with all colleagues, being able to motivate the night's team to ensure each member is achieving a high level of performance in their role and provide necessary support where required. Ideal Candidate: At The Belfry, we are committed to your professional growth and success. The ideal candidate for this role will have had experience working in a similar setting and has worked nights before. In addition, you will have: Excellent customer service skills with a genuine desire to deliver exceptional experiences to every guest Experience working with Opera is preferred but not essential An experienced manager who has led teams within a front office environment Fantastic eye for detail Experienced in taking ownership over your department and achieving financial and guest targets Able to develop strong relationships with your guests, team, and colleagues Belfry Benefits Learning & Development We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential. Wellness We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing. Showing our appreciation We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts. Making a difference We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over 20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions. Our Values Working here is more than 'just a job': we are a community that values each individual's contribution and growth, whilst supporting each other's success - regardless of department or role. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - aren't just words; they're the foundation of our culture and the essence of who we are.

Banqueting Sales Executive - Sutton Coldfield The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year's Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team. We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of 80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more. We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer's Top 30 Best Places to Work, as well as Springboard's 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort. The Events Sales Team The Belfry Hotel & Resort Sales Team recently won the miaList2021 Best Sales and Marketing Team, testament to their excellent customer relationships and results-driven work ethics. Our sales office is a fast-paced, supportive environment, with people who are passionate about delivering great service and achieving their potential. About you The ideal candidate will have experience in a mid to large hotel sales team and possess excellent verbal & written communication skills. In addition, you will be: Methodical - accurate & ability to work on own initiative, with outstanding attention to detail. Computer literate, with experience of hotel PMS. i.e. Delphi & Opera. Sales focused and enthusiastic, with excellent customer service skills. Flexible and capable of working well within a team. About the Role As a Banquet Sales Executive, you will be responsible for supporting the sales team to achieve their targets in line with budget. The successful applicant will support the team by undertaking day to day enquiry handling and event co-ordination, ensuring The Belfry standards are maintained. In this role you will be responsible for the booking and planning of Corporate Dinners. You will be contracted for 40 hours per week, including 2 Saturdays per month. You will also be responsible for: Following the hotel sales process, hotel show rounds and sales efforts, customer entertaining, forecasting and space release policy, event management procedures and policies, billing policies are correct and followed Directly answering all incoming group enquiries/opportunities. Being the point of contact with the customer for all pre planning details. Creating event function sheets to ensure clients requirements are accurately documented and distributed to the wider resort General call handling to discuss event details including using questioning techniques and handling objections Conducting face to face site visits/menu tastings and final detail calls Booking and attending client pre & post event meetings Always delivering exceptional customer service to all clients Building and maintaining client relationships Undertaking day to day enquiry handling and event co-ordination, ensuring The Belfry standards are maintained Communication with the Meeting and Events team to create fantastic experiences Achieving individual and team conversion targets Arranging and conducting show arounds, showing The Belfry's facilities to their full potential Belfry Benefits Learning & Development We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential. Wellness We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing. Showing our appreciation We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts. Making a difference We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over 20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions. Our Values Working here is more than 'just a job': we are a community that values each individual's contribution and growth, whilst supporting each other's success - regardless of department or role. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - aren't just words; they're the foundation of our culture and the essence of who we are. If you're seeking a place where you can contribute, grow, and have a lasting impact - then the Belfry Hotel & Resort is the place for you

Nights Assistant Operations Manager - Sutton Coldfield The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year's Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team. We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of 80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more. We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer's Top 30 Best Places to Work, as well as Springboard's 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort. The on-target earning potential for this role is a 30,420.80 annual salary, comprising a base salary of 28,840.00 supplemented by an estimated 1580.80 in gratuities per annum, ensuring a rewarding compensation package. About the role As Nights Assistant Operations Manager you will be leading the night operation across the resort. Responsible for managing the team and maintaining consistently high standards of service and ensuring a flawless guest experience whilst creating a work environment that supports the Belfry values. You will lead by example and provide full support to the nights team to ensure seamless running of the business. As the Assistant Night Operations Manager, you will be: Assisting the Night Operations Manager Assisting in running the night operation across the resort and stepping up in the Night Operations Manager's absence. Being on the floor and ready to assist across all departments and making decisions to help and improve the service offered to our guests. Providing excellent guest service, resolving problems when they arise and identifying opportunities to make guests' experiences memorable and enjoyable Responsible for the health and safety of guests in house - record all accidents and incidents that may occur within the hotel for guests and staff Assisting with the Night Audit To be available at all times to deal with guest queries and/or complaints, monitoring guest satisfaction with regular reporting to the General Manager. To support the night cleaning staff and ensure they are carrying out the duties allocated to them. To check all public areas, including conference rooms, to ensure they have been cleaned and serviced correctly. Co-ordinating and completing the night roster and dealing with any staff absenteeism issues. To be a champion in your department for our waste management and ESG commitments To maintain a good working relationship with all colleagues, being able to motivate the night's team to ensure each member is achieving a high level of performance in their role and provide necessary support where required. Ideal Candidate: At The Belfry, we are committed to your professional growth and success. The ideal candidate for this role will have had experience working in a similar setting and has worked nights before. In addition, you will have: Excellent customer service skills with a genuine desire to deliver exceptional experiences to every guest Experience working with Opera is preferred but not essential An experienced manager who has led teams within a front office environment Fantastic eye for detail Experienced in taking ownership over your department and achieving financial and guest targets Able to develop strong relationships with your guests, team, and colleagues Belfry Benefits Learning & Development We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential. Wellness We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing. Showing our appreciation We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts. Making a difference We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over 20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions. Our Values Working here is more than 'just a job': we are a community that values each individual's contribution and growth, whilst supporting each other's success - regardless of department or role. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - aren't just words; they're the foundation of our culture and the essence of who we are.

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this years Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of gu click apply for full job details

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this years Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of gu click apply for full job details

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this years Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of gu click apply for full job details

We have a fantastic opportunity for a Supervisor to work in our dynamic team at The Belfry Hotel and Resort, Englands leading Hotel and Resort. After a beautiful refurbishment we now have 319 bedrooms, Rosette standard dining, five food and beverage outlets, fantastic leisure facilities including our 20 treatment rooms & pool and of course, what we are famous forgolf click apply for full job details