We are excited to announce an exceptional opportunity for a performance-driven and creative professional to join UAL Online as our new Head of Student Success. In this role, you will lead on the development of our student support strategy for our UAL Online degrees and other Lifelong Learning course products. This role will design the full student journey from enrolment to graduation, developing the systems, technologies and processes that drive retention, progression, satisfaction and achievement. You will build and lead a high performing student support team, set clear KPIs, and take a data driven approach to continuous improvement. Working closely with recruitment, marketing, administration, academics and specialist support, you will ensure a seamless, end to end experience for all learners. You will also contribute to business planning, forecasting and overall growth targets within the Access and Lifelong Learning pillar. About you We're looking for a proactive self starter with proven experience of delivering measurable results in student support, student success or a related customer service led environment. You'll bring strategic thinking, strong leadership skills and the ability to build a positive, high performance culture. You will excel at stakeholder management, cross functional collaboration and clear communication. You should be confident using data to guide decisions, design effective interventions and report on impact. Above all, you will be motivated by creating exceptional learner experiences and driving continuous improvement across the student journey. If you have any questions about the role, please contact Claire Grange, Commercial Director, UAL Online at If you have any general questions or have accessibility needs, please contact We are UAL University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures. For further details and to apply please click the apply button. Closing date: 29 March :55. UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn - a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
Mar 27, 2026
Full time
We are excited to announce an exceptional opportunity for a performance-driven and creative professional to join UAL Online as our new Head of Student Success. In this role, you will lead on the development of our student support strategy for our UAL Online degrees and other Lifelong Learning course products. This role will design the full student journey from enrolment to graduation, developing the systems, technologies and processes that drive retention, progression, satisfaction and achievement. You will build and lead a high performing student support team, set clear KPIs, and take a data driven approach to continuous improvement. Working closely with recruitment, marketing, administration, academics and specialist support, you will ensure a seamless, end to end experience for all learners. You will also contribute to business planning, forecasting and overall growth targets within the Access and Lifelong Learning pillar. About you We're looking for a proactive self starter with proven experience of delivering measurable results in student support, student success or a related customer service led environment. You'll bring strategic thinking, strong leadership skills and the ability to build a positive, high performance culture. You will excel at stakeholder management, cross functional collaboration and clear communication. You should be confident using data to guide decisions, design effective interventions and report on impact. Above all, you will be motivated by creating exceptional learner experiences and driving continuous improvement across the student journey. If you have any questions about the role, please contact Claire Grange, Commercial Director, UAL Online at If you have any general questions or have accessibility needs, please contact We are UAL University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures. For further details and to apply please click the apply button. Closing date: 29 March :55. UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn - a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
If you offer experience in research administration this position offers an exciting opportunity to play a key role providing administrative support for all research-related activities at London College of Fashion (LCF). As a Research and Knowledge Exchange Administrator you will provide comprehensive financial administrative support for the researcher community, including academics and PhD students, maintaining accurate financial records and processing grant claims. You will maintain and update records and databases of research activities and PhD student information, ensuring data accuracy and accessibility, as well as prepare detailed reports for committees and senior management teams to support strategic decision-making. You will also provide general administrative support to the Research and Knowledge Exchange office, ensuring smooth daily operations and workflow management. About you You will need a bachelor's degree in a relevant field (e.g., Administration, Finance, or related discipline) and experience in research administration or related experience in the creative sector. You will need the ability to work independently and manage multiple tasks effectively with strong problem-solving skills and adaptability in a dynamic environment. An understanding of grant management systems and tools and the ability to analyse data and generate reports is equally important, as is familiarity with budgeting and financial management in a research context. We are UAL University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures. For further details and to apply please click the apply button. Closing date: 29 March :55. UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn - a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
Mar 27, 2026
Full time
If you offer experience in research administration this position offers an exciting opportunity to play a key role providing administrative support for all research-related activities at London College of Fashion (LCF). As a Research and Knowledge Exchange Administrator you will provide comprehensive financial administrative support for the researcher community, including academics and PhD students, maintaining accurate financial records and processing grant claims. You will maintain and update records and databases of research activities and PhD student information, ensuring data accuracy and accessibility, as well as prepare detailed reports for committees and senior management teams to support strategic decision-making. You will also provide general administrative support to the Research and Knowledge Exchange office, ensuring smooth daily operations and workflow management. About you You will need a bachelor's degree in a relevant field (e.g., Administration, Finance, or related discipline) and experience in research administration or related experience in the creative sector. You will need the ability to work independently and manage multiple tasks effectively with strong problem-solving skills and adaptability in a dynamic environment. An understanding of grant management systems and tools and the ability to analyse data and generate reports is equally important, as is familiarity with budgeting and financial management in a research context. We are UAL University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures. For further details and to apply please click the apply button. Closing date: 29 March :55. UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn - a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
Associate Director of Communications The opportunity Join University of the Arts London (UAL) at an exciting point in our journey as we continue to strengthen our position as a global leader in creative education. As Associate Director of Communications (Colleges), you will play a critical role in shaping how our six Colleges connect with staff, students and external audiences. Leading the College Communications teams within an integrated University Communications function, you will harness the distinctive strengths of each College to deliver a clear, compelling and coordinated narrative that supports institutional priorities and culture change. You will work closely with College Provosts, Executive Boards and senior colleagues across UAL to translate strategic priorities into impactful communications that build engagement, trust and pride across our community. This is a leadership role working with the Communications Director to combine strategic vision with operational delivery. You will drive integrated campaigns, strengthen communications infrastructure and ensure that College activity reinforces the wider UAL brand and communications strategy. Your work will help demonstrate the value of creative education, amplify our research and strengthen our role within London's communities and the global creative sector. About you You will bring significant senior level experience of advising executive leaders on communications strategy, reputation management and complex issues. You will have a strong track record of delivering insight led communication campaigns that achieve measurable impact across diverse audiences. A confident and credible leader, you will be experienced in building and motivating high performing teams within matrix environments and in driving collaboration across organisational boundaries. You will combine strategic thinking with strong delivery focus, able to manage multiple priorities while maintaining clarity of vision. You will be an excellent communicator who is comfortable offering constructive challenge and navigating sensitive issues with professionalism and judgement. Your approach will be creative, evidence based and inclusive, with a strong commitment to improving engagement and the student experience through effective communication. If this sounds like you and you are looking for your next challenge, we would love for you to apply. We are UAL University of the Arts London (UAL) - ranked second in the world among Art and Design universities - is formed of six colleges on sites across London with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures. UAL has been a single organisation since 1988, but our world-leading colleges have always retained their own brand, identity and previously had separate Communications teams. In January 2025 we moved to an integrated Communications department that spans the university with a shared strategy, shared specialist audience and channel teams that act as centres of excellence, local communications teams embedded in the colleges and matrix working. You will be responsible for developing the college communications function in a way that resonates with local audience needs, responds to the distinct college communities, aligns with the shared communications strategy and is delivered in an integrated way with our shared specialist teams. For further details and to apply please click the apply button. Closing date: 7 th April 2026, 23:55. Our culture UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn - a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
Mar 12, 2026
Full time
Associate Director of Communications The opportunity Join University of the Arts London (UAL) at an exciting point in our journey as we continue to strengthen our position as a global leader in creative education. As Associate Director of Communications (Colleges), you will play a critical role in shaping how our six Colleges connect with staff, students and external audiences. Leading the College Communications teams within an integrated University Communications function, you will harness the distinctive strengths of each College to deliver a clear, compelling and coordinated narrative that supports institutional priorities and culture change. You will work closely with College Provosts, Executive Boards and senior colleagues across UAL to translate strategic priorities into impactful communications that build engagement, trust and pride across our community. This is a leadership role working with the Communications Director to combine strategic vision with operational delivery. You will drive integrated campaigns, strengthen communications infrastructure and ensure that College activity reinforces the wider UAL brand and communications strategy. Your work will help demonstrate the value of creative education, amplify our research and strengthen our role within London's communities and the global creative sector. About you You will bring significant senior level experience of advising executive leaders on communications strategy, reputation management and complex issues. You will have a strong track record of delivering insight led communication campaigns that achieve measurable impact across diverse audiences. A confident and credible leader, you will be experienced in building and motivating high performing teams within matrix environments and in driving collaboration across organisational boundaries. You will combine strategic thinking with strong delivery focus, able to manage multiple priorities while maintaining clarity of vision. You will be an excellent communicator who is comfortable offering constructive challenge and navigating sensitive issues with professionalism and judgement. Your approach will be creative, evidence based and inclusive, with a strong commitment to improving engagement and the student experience through effective communication. If this sounds like you and you are looking for your next challenge, we would love for you to apply. We are UAL University of the Arts London (UAL) - ranked second in the world among Art and Design universities - is formed of six colleges on sites across London with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures. UAL has been a single organisation since 1988, but our world-leading colleges have always retained their own brand, identity and previously had separate Communications teams. In January 2025 we moved to an integrated Communications department that spans the university with a shared strategy, shared specialist audience and channel teams that act as centres of excellence, local communications teams embedded in the colleges and matrix working. You will be responsible for developing the college communications function in a way that resonates with local audience needs, responds to the distinct college communities, aligns with the shared communications strategy and is delivered in an integrated way with our shared specialist teams. For further details and to apply please click the apply button. Closing date: 7 th April 2026, 23:55. Our culture UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn - a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
