2i Recruit Ltd

This role goes beyond traditional accounting responsibilities. We are looking for someone who can analyse business performance, identify opportunities to improve profitability, support key commercial decisions, and act as a trusted partner to the leadership team. The successful candidate will combine strong financial control with commercial awareness, helping to improve revenue, margins, cash generation, and operational performance. Company Benefits: Competitive salary Hybrid working opportunities Company pension Ongoing professional development and training support Opportunity to work closely with senior leadership and influence strategic decision-making Growing business with clear progression opportunities Supportive and collaborative working environment Key Responsibilities: Commercial Performance & Analysis Produce and own monthly management accounts with clear commercial commentary and analysis. Analyse revenue, gross profit, margins, overheads, and profitability across the business. Monitor financial and operational KPIs, identifying trends, risks, and opportunities. Assess profitability by client, division, sector, and revenue stream. Provide commercial insight and challenge to support informed decision-making. Support initiatives aimed at increasing revenue, improving margins, and driving profitability. Forecasting, Budgeting & Strategic Planning Develop and maintain rolling forecasts covering revenue, profitability, and cash flow. Support annual budgeting and longer-term business planning. Build financial models and scenario analyses to evaluate commercial opportunities and risks. Provide forward-looking financial insight to support growth and investment decisions. Management Reporting & Business Partnering Produce accurate and timely board and management reporting packs. Present financial performance, trends, risks, and opportunities to senior stakeholders. Work closely with leadership and operational teams to improve commercial performance. Translate complex financial information into clear and actionable recommendations. Cash Flow & Financial Control Manage cash flow forecasting and working capital performance. Monitor debtor performance and support initiatives to improve cash collection. Oversee VAT returns, statutory reporting, and audit preparation. Maintain robust financial controls and ensure accuracy of financial records. Systems & Process Improvement Identify opportunities to improve reporting, automation, and financial processes. Enhance the quality, consistency, and visibility of financial data. Develop reporting tools and dashboards to support business performance monitoring. Support the ongoing development of finance systems as the business scales. Experience & Skills Required: Essential Qualified or part-qualified ACCA, ACA, CIMA, or equivalent. Strong experience within management accounting, commercial finance, or finance business partnering. Excellent financial analysis, forecasting, and modelling skills. Ability to interpret financial data and provide meaningful commercial recommendations. Strong understanding of profitability, margin analysis, and business performance metrics. Excellent communication skills with the ability to influence and challenge stakeholders. Advanced Excel and analytical skills. Highly organised with strong attention to detail. Desirable Previous experience analysing customer, contract, or divisional profitability. Experience supporting pricing decisions and commercial strategy. Exposure to integrated finance, CRM, or timesheet systems. Experience supporting a growing or scaling organisation. Proven track record of improving profitability, working capital, or operational efficiency. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Our client is looking for an experienced Design Engineer to join their friendly, growing team. The successful candidate will be responsible for designing and delivering bespoke product, automation and materials handling projects from concept through to installation. This is an excellent opportunity for a technically strong engineer who enjoys managing projects, liaising with customers and providing innovative engineering solutions. Company Benefits: Company bonus scheme. Paid overtime at time and a half on weekdays and Saturdays, double time on Sundays. 22 days annual leave plus public holidays. Salary reviews after 3 months, 6 months and annually thereafter. Auto-enrolment pension scheme after six months' service. Key Responsibilities: Prepare initial project designs and drawing layouts. Liaise with the sales team to understand project requirements and specifications. Produce general assembly drawings, detailed manufacturing drawings and BOM schedules using SolidWorks. Work within project budgets and support purchasing to maintain cost controls. Create final build and installation drawings for production teams. Issue jobs to the assembly workshop and provide technical support throughout the build process. Work closely with assembly technicians and workshop personnel. Provide technical support and assistance to customers. Manage multiple projects simultaneously while meeting key deadlines. Conduct customer site surveys, measurements and layout checks. Lead customer design review meetings and discuss project implementation plans. Support and lead technical project activities within the design office. Assist with R&D projects, concept development, budgets and supporting documentation. Complete design risk assessments and associated technical documentation. Develop and maintain a thorough understanding of products, systems and applications. Experience and Skills Requirements Technical engineering background. Minimum of 10 years' experience in engineering design, automation machinery or a related industry. Strong proficiency in 3D CAD software, particularly SolidWorks. Experience with materials handling equipment, manufacturing machinery or automation systems would be advantageous. Good understanding of engineering drawings, manufacturing processes and project delivery. Proficient in Microsoft Office applications, including Word and Excel. Excellent communication and customer-facing skills. Full UK driving licence. Strong team-working and interpersonal skills. Commercial awareness and understanding of project costs and budgets. Ability to work independently and manage multiple projects. Willingness to travel to customer sites when required. Ideally located within a commutable distance of Aldershot. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

This is a hands-on role that combines core accounting responsibilities with financial analysis, forecasting, cash flow management, and process improvement. The successful candidate will play a key role in helping leadership understand business performance, identify opportunities, manage risk, and support sustainable growth across the organisation. Company Benefits: Competitive salary Bonus scheme Hybrid working opportunities - someone in for a minimum of 3 days in the office Company pension Professional development and study support (where applicable) Opportunity to work closely with senior leadership Growing business with progression opportunities Supportive and collaborative working environment Key Responsibilities: Financial Reporting & Analysis Prepare accurate and timely monthly management accounts. Produce variance analysis and provide clear commentary on business performance. Prepare board and management reporting packs including P&L, balance sheet, cash flow, KPIs, and key financial insights. Support leadership by explaining financial results, forecasts, and business performance. Deliver reliable financial reporting to support informed decision-making. Forecasting, Budgeting & Planning Maintain rolling forecasts and cash flow projections. Support the annual budgeting process through robust financial analysis. Develop financial models and scenario planning tools to support business decisions. Identify risks and opportunities through forward-looking financial analysis. Provide insight to support strategic growth initiatives. Cash Flow & Working Capital Management Monitor and forecast cash flow requirements. Support improvements in credit control and collections performance. Help reduce debtor days and improve working capital efficiency. Provide visibility of cash position and associated business risks. Support initiatives designed to improve cash generation and reduce financing costs. Financial Control & Compliance Maintain the integrity and accuracy of financial records and ledger postings. Prepare and submit VAT returns in accordance with HMRC requirements. Support statutory accounts preparation and year-end audit processes. Coordinate audit requests and prepare supporting documentation. Assist in strengthening financial controls and governance procedures. Systems & Process Improvement Support the ongoing development of finance systems and reporting tools. Identify opportunities to automate processes and improve efficiency. Improve reporting accuracy, consistency, and data quality. Assist with the integration and optimisation of finance, CRM, and operational systems. Contribute to scalable finance processes that support business growth. Experience & Skills Required: Essential Qualified or part-qualified ACA, ACCA, CIMA, or equivalent. Previous experience producing monthly management accounts. Strong financial reporting, forecasting, and cash flow management skills. Experience supporting audits and statutory reporting requirements. Strong analytical skills with excellent attention to detail. Ability to communicate financial information clearly to non-finance stakeholders. Strong Excel and financial systems capability. Excellent organisational and time-management skills. Desirable Exposure to integrated finance and CRM systems. Experience improving credit control and working capital performance. Experience supporting a growing or scaling organisation. Experience identifying and implementing process improvements. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Are you a detail-driven financial services professional looking to take the next step in your career? We're looking for an experienced and motivated Paraplanner to join a successful and forward-thinking financial planning team. This is an exciting opportunity for someone who enjoys technical analysis, creating high-quality client solutions, and working closely with Financial Advisers to deliver exceptional outcomes. If you have a passion for financial planning, strong technical knowledge, and enjoy making a real difference for clients, we'd love to hear from you. Key Responsibilities: Preparing detailed suitability reports and financial planning recommendations Conducting research and analysis across pensions, investments, protection, and retirement planning Supporting Financial Advisers with client reviews and advice preparation Analysing client information and preparing cashflow and financial planning documents Liaising with providers and third parties to obtain relevant information Ensuring all advice documentation meets compliance and regulatory standards Maintaining accurate client records and updating internal systems Supporting the smooth progression of client cases from initial advice through to completion Keeping up to date with industry changes, regulations, and financial products Building strong working relationships with advisers and internal teams Experience and Skills Requirements Previous experience within a Paraplanner role or similar financial planning support position Level 4 Diploma in Financial Planning (DipPFS) or equivalent qualification required Strong technical knowledge across investments, pensions, protection, and retirement planning Excellent report writing and analytical skills Strong attention to detail and ability to work accurately under pressure Professional communication skills with a client-focused approach Excellent organisational skills with the ability to manage multiple priorities Competent IT skills, including Microsoft Office and financial planning software Proactive, positive, and committed approach to personal development If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Our client is a forward-thinking law firm with a strong reputation, and they are looking for an enthusiastic and proactive Legal Assistant to support their busy Lending Department and front-of-house operations. You'll work closely with solicitors and fee earners while also creating a warm, professional, and welcoming experience for clients and visitors. Key Responsibilities: Meeting and greeting clients in a professional and friendly manner Providing administrative and legal support to solicitors and fee earners within the Lending Department Managing incoming calls and directing enquiries efficiently Coordinating meeting rooms and hospitality arrangements Handling incoming and outgoing post and deliveries Maintaining a polished and welcoming reception area Supporting the wider office with administrative coordination as needed Providing administrative and legal support to solicitors and fee earners Preparing, formatting, and amending legal documents and correspondence Managing client files and maintaining accurate records Conducting searches, ID checks, and compliance procedures Assisting with legal processes and post-completion matters Liaising confidently with clients and third parties Managing diaries, meetings, and deadlines effectively Supporting billing and file management processes Experience and Skill requirements: Previous experience as a Legal Assistant, Legal Secretary, or Administrator within a law firm Excellent communication and interpersonal skills Strong organisational abilities with a keen eye for detail The ability to manage multiple priorities in a busy environment A proactive and positive attitude Confidence using Microsoft Office and case management systems If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

We are seeking an office-based (non-traveling) professional to join our International Project Team. The successful candidate will work closely with internal stakeholders, clients, consultants, vendors, and project team members to support document control, project coordination, and administrative functions across a portfolio of international projects. Responsibilities: Coordinate and manage the flow of project documentation between clients, external consultants, vendors, and internal departments. Process and distribute project information in a timely manner, including meeting minutes, technical documents, requests for information (RFIs), submittals, reports, and review comments, in accordance with project-specific procedures. Ensure established document control standards and approval processes are followed throughout the project lifecycle. Receive, track, and maintain project documentation using document management systems, including maintaining databases, logs, transmittals, and reporting records. Prepare and respond to routine correspondence related to project documentation and coordination activities. Attend virtual project meetings as required and prepare and distribute meeting minutes and action items. Support team members in locating, organising, and maintaining electronic records and project information. Maintain project document distribution systems and schedules in accordance with client, project, departmental, and supplier requirements, updating processes where necessary to ensure timely approvals and communication. Monitor project deadlines and milestones, communicating key dates to relevant stakeholders and maintaining internal tracking schedules. Provide general administrative and coordination support to the project team. No travel is expected or required for this position. Requirements: Own car essential. Knowledge of document control processes and electronic document management systems is preferred (experience with platforms such as Aconex is advantageous). Associate degree or equivalent qualification required; two or more years of document control or project coordination experience preferred. Proficiency with Microsoft Office applications and the ability to prepare and format professional project documentation. Strong interpersonal skills with the ability to build positive working relationships across multidisciplinary teams and levels of management. Flexible and adaptable, with the ability to meet changing priorities and deadlines. Excellent written and verbal communication skills, combined with strong customer service and organisational abilities. Proven ability to manage multiple tasks, prioritise competing deadlines, and follow through on commitments. Ability to work collaboratively and effectively within a team environment. Ability to work collaboratively and effectively within a team environment. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Our client is seeking an experienced Legal Secretary to support a busy Private Client team. This is a fantastic opportunity for a highly organised and proactive individual who thrives in a fast-paced, client-focused environment and enjoys working closely with senior professionals. Company Benefits: Annual salary review Annual bonus scheme 5% employer pension contribution Death in Service benefit of 4 x salary Interest free season ticket loan Paid professional memberships Long service rewards Key Responsibilities: Provide comprehensive administrative and secretarial support to the Private Client team. Manage diaries, appointments, meetings and correspondence. Prepare and format legal and professional documentation with a high level of accuracy. Handle client enquiries professionally via telephone, email and in person. Maintain electronic and manual filing systems, ensuring confidentiality at all times. Support document management, administration and case progression activities Collaborate with colleagues to ensure exceptional client service and smooth departmental operations. Experience and Skills Requirements Previous experience as a Legal Secretary, Personal Assistant or Executive Assistant within a professional services environment. Strong organisational skills with the ability to prioritise competing demands. Excellent written and verbal communication skills. Advanced IT skills, including Microsoft Office applications. A proactive approach, excellent attention to detail and the ability to work independently. Professional, personable and committed to delivering outstanding client service. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Our client is looking for an Administrative Assistant to join their team. As an Administrative Assistant, you will provide essential support to ensure smooth day-to-day office operations while contributing to excellent customer care. This is a fantastic opportunity for an organised and proactive individual to develop their skills in a professional environment. Company Benefits: Onsite parking Flexible working Personal development help developing your role, exam support including guidance, study leave and the cost of study Accrue additional holiday for extra hours worked Life cover Private healthcare Pension scheme Key Responsibilities: Verify application details with the new business team. Update and maintain client and financial records. Manage database accuracy and organisation. Handle mail, correspondence, and client communications. Assist with scheduling and administrative tasks. Respond to phone enquiries professionally. Provide general office support to consultants. Experience and Skills Requirements Knowledge of efficient office processes and best practices. Highly organised with strong prioritisation skills. Able to multitask and manage workloads to meet deadlines. Proficient in numeracy and Microsoft Office. Confident communicator, comfortable engaging with senior professionals and high-net-worth clients. A strong team player with excellent interpersonal skills. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Our client is seeking a professional, personable, and highly organised Receptionist to join their established and growing business based in Godalming. This is an excellent opportunity for an individual who enjoys providing exceptional customer service and takes pride in creating a positive first impression. Company Benefits: Competitive salary 25 days holiday (3 reserved for Christmas) plus flex time Free car parking 5% pension contribution through auto-enrolment pension scheme Private healthcare scheme 4x salary death-in-service benefit Key Responsibilities: Welcome clients, visitors, and guests in a professional and friendly manner. Manage visitor sign-in procedures and notify relevant staff of arrivals. Prepare meeting rooms and refreshments for client meetings when required. Answer, screen, and direct inbound telephone calls efficiently and professionally. Handle general client and visitor enquiries both in person and via telephone and email. Assist with general office administration duties. Maintain and update company databases and records accurately. Generate and distribute standard correspondence when required. Help ensure the office environment remains professional, organised, and efficient. Experience and Skills Requirements Previous experience in a receptionist, front-of-house, customer service, or office administration role. Excellent verbal and written communication skills. Professional, polished, and confident manner. Strong telephone etiquette and customer service skills. Excellent organisational skills and attention to detail. Good working knowledge of Microsoft Office, including Outlook, Word, and Excel. Ability to multitask and prioritise workload effectively. Reliable, professional, and highly presentable. Experience working within a professional services or financial services environment. Experience using CRM or client management systems. Understanding of confidentiality and data protection requirements. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Our client is seeking an organised and proactive Administrator to join their friendly and supportive team. This is an excellent opportunity for someone at the beginning of their administrative career, whether you have gained some office experience, recently graduated, or developed strong organisational and customer service skills in another environment. The role offers exposure to a broad range of administrative duties and provides an excellent foundation for someone looking to build a long-term career in business support and administration. Company Benefits: Competitive pension scheme. Employee Assistance Programme (EAP). Health and wellbeing benefits. Free on-site parking. Access to staff facilities and amenities. Ongoing training and professional development opportunities. Supportive and collaborative working environment. Opportunity to join a well-established organisation with a strong team culture. Key Responsibilities: Maintaining accurate records, databases and documentation. Processing forms, applications and administrative requests. Responding to enquiries via telephone, email and in person. Updating and managing digital filing systems. Supporting the coordination of meetings, events and departmental activities. Preparing correspondence, reports and other documentation. Assisting colleagues across different departments with administrative tasks. Ensuring records and information remain accurate and up to date. Using Microsoft Office and internal systems on a daily basis. Identifying opportunities to improve administrative processes and efficiency. Providing general day-to-day administrative support to the wider team. Experience and Skills Requirements: Excellent organisational skills with a high level of accuracy and attention to detail. Strong verbal and written communication skills. A professional, customer-focused approach with the ability to build positive working relationships. Confidence using Microsoft Office applications, including Outlook, Word and Excel. The ability to prioritise competing workloads and effectively manage deadlines. Strong problem-solving skills and a proactive approach to continuous improvement. The ability to work independently and collaboratively as part of a wider team. A flexible, adaptable and positive attitude towards work and changing priorities. Up to 6 months' experience in an administrative, office support or customer service role. Recently graduated and be looking to gain experience in a professional office environment. Transferable skills gained within retail, hospitality, leisure, education or another customer-facing industry. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Due to a significant increase in workload, we are looking for a motivated and organised Graduate Administrator to join our friendly and fast-paced recruitment team on a temporary basis. This is an excellent opportunity for a recent graduate looking to gain valuable commercial experience in a professional office environment. Whether you're considering a career in recruitment, business, HR, sales, or administration, this role will provide hands-on experience and exposure to the day-to-day running of a successful recruitment consultancy. Key Responsibilities: Answering and directing incoming telephone calls Posting and managing job advertisements across multiple platforms Screening and processing incoming CVs Uploading candidate information onto our CRM system Maintaining accurate candidate records and databases Supporting consultants with a variety of administrative tasks Arranging interviews and confirming appointments Responding to candidate enquiries via phone and email General office administration and ad hoc duties as required About You: Recent graduate or equivalent Highly organised with excellent attention to detail Confident telephone manner and strong communication skills Comfortable working in a busy, fast-moving environment Good IT skills, including Microsoft Office Able to prioritise workload and manage multiple tasks simultaneously Positive, enthusiastic attitude and willing to get stuck in This is a great opportunity to gain practical office experience, strengthen your CV, and work within a welcoming team environment.

Our client is looking for a Client Care Coordinator to join a fantastic, innovative, and friendly team based in Woodley. You'll be the first point of contact for clients, handling inbound calls via Microsoft Teams, listening with empathy, and arranging appointments for individuals who may be going through challenging personal situations. This is an excellent opportunity for someone with a customer-focused background who enjoys helping people, building rapport, and delivering a positive experience from the very first interaction. Company Benefits: Competitive salary Supportive and professional working environment Career development opportunities Modern offices in Woodley Varied and engaging role with real responsibility Key Responsibilities: Managing a high volume of incoming calls Taking down personal information and adding their details to the inhouse system Diary management Using Microsoft Teams to answer calls and book in meetings Having an empathetic approach Dealing with confidential information Experience and Skills Requirements: Previous experience based in a Receptionist, Customer Service, Contact Centre, Client Care, or Front of House role Excellent communication and telephone-based customer service skills A warm, friendly, and empathetic approach Confidence building relationships with people from all backgrounds Strong organisational skills and the ability to multitask effectively Good IT skills, including Microsoft Office High attention to detail and accuracy Reliable, professional, and able to remain calm under pressure If you enjoy being at the heart of a business and delivering exceptional service, we d love to hear from you.

Our client is looking for a Client Care Coordinator to join a fantastic, innovative, and friendly team based in Beaconsfield. You'll be the first point of contact for clients, handling inbound calls via Microsoft Teams, listening with empathy, and arranging appointments for individuals who may be going through challenging personal situations. This is an excellent opportunity for someone with a customer-focused background who enjoys helping people, building rapport, and delivering a positive experience from the very first interaction. Company Benefits: Competitive salary Supportive and professional working environment Career development opportunities Modern offices in Beaconsfield Varied and engaging role with real responsibility Key Responsibilities: Managing a high volume of incoming calls Taking down personal information and adding their details to the inhouse system Diary management Using Microsoft Teams to answer calls and book in meetings Having an empathetic approach Dealing with confidential information Experience and Skills Requirements: Previous experience based in a Receptionist, Customer Service, Contact Centre, Client Care, or Front of House role Excellent communication and telephone-based customer service skills A warm, friendly, and empathetic approach Confidence building relationships with people from all backgrounds Strong organisational skills and the ability to multitask effectively Good IT skills, including Microsoft Office High attention to detail and accuracy Reliable, professional, and able to remain calm under pressure If you enjoy being at the heart of a business and delivering exceptional service, we d love to hear from you. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Our client is seeking an experienced Patient Services Manager to lead a busy healthcare customer service team , ensuring the smooth delivery of patient-centred services, an outstanding patient and customer experience, and operational excellence. This role combines people leadership, process improvement, stakeholder management, and day-to-day operational oversight within a fast-paced healthcare environment, supporting both clinical professionals and patients. Key Responsibilities: Lead, motivate and develop a high-performing healthcare customer service team. Oversee daily healthcare operations, ensuring services are delivered efficiently, compliantly, and to the highest standards of patient care and service. Manage resource planning, team schedules, and workload distribution to support effective service delivery and patient outcomes. Build strong relationships with clinical professionals, healthcare practitioners, external partners, and key stakeholders. Drive continuous service improvements through patient and stakeholder feedback, performance monitoring, and process optimisation. Ensure accurate patient record management and compliance with healthcare regulations, policies, procedures, and data protection requirements. Support the onboarding of new healthcare professionals and operational growth initiatives. Maintain high levels of patient and customer satisfaction through exceptional service delivery and efficient administrative processes. Monitor operational performance, identifying opportunities to improve efficiency, patient experience, and service quality. Contribute to business performance by supporting productivity, utilisation, capacity planning, and operational targets within a healthcare setting. Experience and Skills Requirements Previous experience in an Operations Manager, Office Manager, Practice Manager, or Senior Administration leadership role. Demonstrable experience within a healthcare, medical, clinical, or regulated environment. Proven experience leading, developing, and managing teams. Strong organisational and planning skills with the ability to manage multiple priorities within a fast-paced healthcare setting. Excellent communication and stakeholder management skills, with the ability to work effectively alongside clinical and non-clinical teams. Strong IT literacy, including Microsoft Office applications and experience of healthcare management systems or patient databases. A proactive, solutions-focused approach with excellent attention to detail. Experience driving operational improvements, service excellence, and patient-centred outcomes. Advantageous Experience within private healthcare, professional services, or another highly regulated environment. Knowledge of healthcare compliance requirements, patient pathways, and healthcare service delivery best practice. Experience managing operational change, transformation projects, and process improvement initiatives. Leadership or management qualifications. Experience monitoring KPIs, patient satisfaction metrics, and service performance measures. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Our client is seeking a proactive and organised Administrator for an immediate start to support a busy recruitment function, focused on finance-related vacancies. This role is based in Farnham and requires a minimum of three days per week in the office. Company Benefits: Opportunity to join a supportive and established recruitment team. Full training provided on the company's Applicant Tracking System (Recruitee). Potential for the role to become permanent. Exposure to recruitment and talent acquisition processes. Structured recruitment and screening processes already in place. Opportunity to develop recruitment and candidate engagement skills. Key Responsibilities: Create and publish vacancy advertisements on job boards including Indeed and Reed. Monitor applications and manage candidate pipelines. Review and screen CVs against predefined role competencies. Assess applicants for Finance Manager and Financial Controller vacancies using established criteria. Progress suitable candidates through the recruitment process. Support the wider Resourcing team with administrative and recruitment activities. Manage multiple vacancies and recruitment campaigns simultaneously. Ensure all recruitment processes are followed accurately and consistently. Learn and utilise the Recruitee ATS system effectively following training. Experience and Skills Requirements: Previous experience in an administration, recruitment administration, resourcing, customer service, coordination, or office support role. Experience managing multiple tasks and priorities within a busy environment. Experience working with databases, CRM systems, Applicant Tracking Systems (ATS), or similar software. Experience communicating with customers, candidates, or stakeholders via telephone and email. Strong understanding of administrative processes and maintaining accurate records. Strong interpersonal skills and the ability to build rapport with candidates. Competent user of Microsoft Word, Excel, Outlook, and Teams. Good typing speed and keyboard proficiency, with the ability to take notes whilst speaking with candidates. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Our client is seeking a dynamic, commercially driven Customer Service Manager to lead, motivate and develop their internal sales and customer service function. This is an exciting opportunity for an experienced sales leader who thrives on targets, performance and change. You will be responsible for managing and motivating a team of Sales Representatives and Sales Order Administrators, driving commercial performance while ensuring customers receive an outstanding level of service. The successful candidate will be a hands-on people manager, comfortable setting clear expectations, managing KPIs and creating a high-performance culture. You will also play a key role in change management, process improvement and developing the team for future growth. This role would suit someone who enjoys getting the best out of people, is commercially minded and has the energy and resilience to implement new ways of working in a changing business environment. Company Benefits: Annual holiday of 20 working days per annum plus statutory holidays. 1 extra day for your birthday and 3 extra days at Christmas, given at the company's discretion. Ongoing professional development and career progression opportunities. Direct exposure to senior leadership and strategic decision-making. Chance to work within a technically focused and internationally recognised distribution business. Key Responsibilities: Leadership, Coaching & Performance Lead, motivate and develop a team of Inside Sales Representatives and Sales Order Administrators. Set clear individual and team targets, objectives and KPIs. Drive a strong target-focused, commercially aware sales culture. Monitor performance closely and provide regular coaching, feedback and support. Recognise and develop high performers, supporting career progression and succession planning. Commercial Performance Drive telephone-based sales activity, customer engagement and lead conversion. Monitor and improve key sales metrics including call activity, response times, quote conversion, sales performance and customer retention. Challenge existing processes and identify opportunities to improve efficiency, productivity and customer experience. Introduce consistent standards and best practice across teams and locations. Communicate change clearly and positively, ensuring team members understand the reasons behind changes and their role in delivering them. Oversee the sales order process from quotation through to fulfilment and delivery. Ensure quotations and orders are processed accurately, efficiently and within agreed service levels. Manage workloads, priorities, order backlogs, scheduled orders and call-off processes. Handle escalated customer enquiries, pricing discussions and delivery issues. Customer Service & Relationship Management Set and maintain high standards of customer service across the team. Support key customers with product information, pricing, quotations and order updates. Build strong, long-term customer relationships and identify opportunities to improve retention. Reporting & Business Improvement Produce regular reports covering sales performance, KPIs, customer service and operational activity. Analyse team performance and use data to drive accountability and improvement. Represent the Inside Sales function at management and cross-functional meetings. Work with senior leadership to identify and implement improvements to the customer journey and sales process. Support wider business projects and initiatives as required. Experience and Skills Requirements Proven experience in this area within a B2B and/or technical or engineering-led environment. Strong understanding of sales administration and order management processes, from quotation through to fulfilment. Excellent communication and leadership skills, with the confidence and judgement to make informed decisions. Highly organised and analytically minded, able to manage multiple priorities calmly and efficiently in a fast-paced environment. Good technical understanding of sales engineering principles, including product specifications and technical documentation. Proactive and quality-driven, with a clear commitment to customer service excellence. Hands-on experience - ERP systems ideally Microsoft Dynamics Business Central. Strong IT literacy, including proficiency in Microsoft Office (Excel, Outlook, Word) and experience working with CRM and/or ERP systems to support technical sales activity. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

2i Recruit Ltd seeks a dynamic Customer Service Manager to lead, motivate and develop their internal sales and customer service function. You will manage a team, drive commercial performance, set clear KPIs and implement change to optimise processes. The role demands hands-on people management, strong communication, and a track record of improving customer satisfaction in a B2B/technical environment. Excellent leadership is essential.

Our client is looking for a Client Care Coordinator to join a fantastic, innovative, and friendly team based in Guildford. You'll be the first point of contact for clients, handling inbound calls via Microsoft Teams, listening with empathy, and arranging appointments for individuals who may be going through challenging personal situations. This is an excellent opportunity for someone with a customer-focused background who enjoys helping people, building rapport, and delivering a positive experience from the very first interaction. Company Benefits: Competitive salary Supportive and professional working environment Career development opportunities Modern offices in Guildford Varied and engaging role with real responsibility Key Responsibilities: Managing a high volume of incoming calls Taking down personal information and adding their details to the inhouse system Diary management Using Microsoft Teams to answer calls and book in meetings Having an empathetic approach Dealing with confidential information Experience and Skills Requirements: Previous experience based in a Receptionist, Customer Service, Contact Centre, Client Care, or Front of House role Excellent communication and telephone-based customer service skills A warm, friendly, and empathetic approach Confidence building relationships with people from all backgrounds Strong organisational skills and the ability to multitask effectively Good IT skills, including Microsoft Office High attention to detail and accuracy Reliable, professional, and able to remain calm under pressure If you enjoy being at the heart of a business and delivering exceptional service, we d love to hear from you. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Our client is seeking a commercially driven Customer Service Manager to lead and develop their internal sales and customer service team. This is an exciting opportunity for an experienced sales leader who thrives on targets, performance and driving positive change. You will manage a team of Sales Representatives and Sales Order Administrators, ensuring strong commercial results while delivering exceptional customer service. The role requires a hands-on leader who can coach, motivate and develop people, manage KPIs and build a high-performance culture. Benefits 12,000 OTE annual bonus, paid quarterly 20 days holiday plus bank holidays Additional birthday leave and up to 3 extra Christmas days (discretionary) Professional development and career progression opportunities Direct exposure to senior leadership Work within an internationally recognised technical distribution business Key Responsibilities Lead, coach and develop the internal sales and customer service team Set, monitor and achieve team KPIs, targets and objectives Drive sales activity, lead conversion and customer retention Oversee quotations, order processing and fulfilment activities Manage escalated customer enquiries, pricing and delivery issues Identify and implement process improvements and operational efficiencies Support change initiatives and establish best practice across teams Produce KPI and performance reports to drive continuous improvement Collaborate with senior leadership on business and customer journey improvements Skills & Experience Proven leadership experience within a B2B, technical or engineering environment Strong understanding of sales administration and order management processes Excellent communication, coaching and decision-making skills Analytical, organised and comfortable managing multiple priorities Experience with ERP/CRM systems, ideally Microsoft Dynamics Business Central Strong Microsoft Office skills, particularly Excel, Outlook and Word Customer-focused, commercially minded and results-driven approach Ability to drive performance, engagement and change in a fast-paced environment If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Our client is seeking a highly organised and detail-focused Legal Secretary to join their Finance team. Supporting a group of senior lawyers and legal professionals, this role provides a blend of administrative, secretarial and process-focused support. You ll play a key role in keeping the team running smoothly from document production to billing, diary management and client liaison. Key Responsibilities: Manage and support the billing cycle, including raising and processing invoices, handling time transfers and preparing financial reports. Open new client matters and ensures information is accurately recorded. Maintain and update client and business development records. Provide support to lawyers during quieter periods by proactively seeking work. Handle incoming calls promptly and professionally. Act as a point of contact for clients when lawyers are unavailable. Draft and prepare client engagement letters and manage signature processes. Produce and amend documents in Word, Excel and PowerPoint with accuracy and attention to detail. Proofread, format and check documents to ensure they meet professional standards. Prepare documentation to support business travel. Manage email inboxes and correspondence on behalf of lawyers. Organise and maintain both digital and paper filing systems. Keep lawyers diaries up to date and coordinate meetings. Arrange internal and external appointments, ensuring all logistics are handled. Organise travel and related administration. Experience and Skills Requirements: Previous experience as a secretary, PA or administrator within a professional services environment. Strong IT skills, with good knowledge of Microsoft Word, Outlook and Excel. Excellent attention to detail, grammar and written English. Confident numerical skills to support billing and reporting tasks. Highly organised, able to manage multiple tasks and deadlines. Strong interpersonal skills with a professional and confident manner. A proactive approach with the ability to anticipate needs and work independently as well as in a team. Desirable (but not essential) Familiarity with legal documentation and billing processes. Experience with specialist software used in professional services (e.g. case management or finance systems). Working knowledge of PowerPoint. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.