We are a fast paced, forward-thinking company with an ethos of commitment, quality, and ambition, putting our staff and our service at the heart of what we do. Team spirit is big at CCG and we're passionate both about our people and the work we do here. We are pleased to be currently looking for claims handlers to join our busy team and help us in our mission to provide the best customer service out there. We offer a benefits package which includes: 20 days a year annual leave + bank holidays Additional summer and birthday days off Private health cash plan Opportunity for progression Free parking Location: Hybrid - (With either our Culmhead, TA3 or Newcastle under Lyme offices, ST5) Salary: £18,000 - £24,000 DOE Working Hours: Monday - Friday 8AM - 6PM (7.5 hours per day, 37.5 hours per week) Key Accountabilities: Owning a caseload of insurance claims across a multi-client team Managing all aspects of the claim from start to finish Being available to field calls from customers, clients and suppliers. Being responsible for the pivotal part of the customer journey in regard to their insurance claim Engaging with clients, customers, and suppliers via an omni channel approach which includes email, phone, and our bespoke messaging service As a senior position you will be self-motivated with the ability to effectively prioritise your workload whilst being expected to work with a very high level of autonomy. The role will require you to take on leadership level responsibilities such as managing a region of surveyors or requiring you to triage the insurance claim and appointing suppliers you believe will provide the right outcome for the customer whilst controlling cost for the insurer. Qualifications & Experience: Previous customer service experience and experience with preventing and resolving complaints Previous Insurance industry experience (Household) Buildings Insurance for Claims Handlers, Technical Modules or other qualification or on job based technical Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages) Good communication skills (both written and oral) Good organisation skills The Government launched its Transparency Pilot Scheme on International Women's Day 2022 as part of its initiative to level up. The scheme aims to support objectives around Gender Pay Gap by encouraging organisations to promote transparency with salaries when advertising any job roles. Evidence shows that by stating salaries on job adverts, Women can negotiate pay on a fair basis. At CCG our objective is to be Employer of Choice, through our passion and dedication to Diversity, Equality and Inclusion recognising everyone is different together. Don't think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don't meet all the requirements on a job advert. Clams Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you're excited about, but your experience doesn't align with every qualification outlined, don't stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.
Dec 17, 2022
Full time
We are a fast paced, forward-thinking company with an ethos of commitment, quality, and ambition, putting our staff and our service at the heart of what we do. Team spirit is big at CCG and we're passionate both about our people and the work we do here. We are pleased to be currently looking for claims handlers to join our busy team and help us in our mission to provide the best customer service out there. We offer a benefits package which includes: 20 days a year annual leave + bank holidays Additional summer and birthday days off Private health cash plan Opportunity for progression Free parking Location: Hybrid - (With either our Culmhead, TA3 or Newcastle under Lyme offices, ST5) Salary: £18,000 - £24,000 DOE Working Hours: Monday - Friday 8AM - 6PM (7.5 hours per day, 37.5 hours per week) Key Accountabilities: Owning a caseload of insurance claims across a multi-client team Managing all aspects of the claim from start to finish Being available to field calls from customers, clients and suppliers. Being responsible for the pivotal part of the customer journey in regard to their insurance claim Engaging with clients, customers, and suppliers via an omni channel approach which includes email, phone, and our bespoke messaging service As a senior position you will be self-motivated with the ability to effectively prioritise your workload whilst being expected to work with a very high level of autonomy. The role will require you to take on leadership level responsibilities such as managing a region of surveyors or requiring you to triage the insurance claim and appointing suppliers you believe will provide the right outcome for the customer whilst controlling cost for the insurer. Qualifications & Experience: Previous customer service experience and experience with preventing and resolving complaints Previous Insurance industry experience (Household) Buildings Insurance for Claims Handlers, Technical Modules or other qualification or on job based technical Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages) Good communication skills (both written and oral) Good organisation skills The Government launched its Transparency Pilot Scheme on International Women's Day 2022 as part of its initiative to level up. The scheme aims to support objectives around Gender Pay Gap by encouraging organisations to promote transparency with salaries when advertising any job roles. Evidence shows that by stating salaries on job adverts, Women can negotiate pay on a fair basis. At CCG our objective is to be Employer of Choice, through our passion and dedication to Diversity, Equality and Inclusion recognising everyone is different together. Don't think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don't meet all the requirements on a job advert. Clams Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you're excited about, but your experience doesn't align with every qualification outlined, don't stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.
Our expanding Subsidence team are looking for an experienced Claims Handler to join their team handling Subsidence claims from cradle to grave. You will manage your own caseload, overseen by Subsidence Specialist but supported by the Administrators. The Subsidence Specialist will provide advice/guidance on claim issues arising from losses referred to you, including scheduling work and you will be required to drive the claim forward and manage claims through to completion. There is a focus on leading the customers through the potentially long claim process, which is highly technical and also includes, interpreting subsidence reports with the support of a Subsidence Specialist and Administrators, prior to issuing to clients. It is essential that this role takes full ownership of a portfolio of subsidence claims. Location: Cardiff - Hybrid Salary: £20,000 - £30,000pa DOE Working Hours: Monday - Friday 9AM - 5.30PM - 37.5 per week Key Accountabilities: To take ownership of a caseload, but also part of a home-based UK team, you will be responsible for your own portfolio of work. To support the Subsidence Specialist, in particular being able to instruct site investigations, CCTV surveys, basic crack and/or level monitoring, arborist reports and specialist subsidence suppliers Be able to interpret monitoring, arborist and CCTV survey reports and tree works quotes. To have full understanding and awareness of the caseload to be able to progress claims to achieve mitigation. To have full understanding and awareness of the caseload to be able Progress claim to repair. To have full understanding and awareness of the caseload to be able Progress repairs to conclusion. Qualifications & Experience: Experience of technical property claims handling and complaints, in particular for Subsidence Recognised qualification with Chartered Insurance Institute and working towards RQF Level 4 Construction knowledge related to repair of a wide range of buildings is advantageous. The Government launched its Transparency Pilot Scheme on International Women's Day 2022 as part of its initiative to level up. The scheme aims to support objectives around Gender Pay Gap by encouraging organisations to promote transparency with salaries when advertising any job roles. Evidence shows that by stating salaries on job adverts, Women can negotiate pay on a fair basis. At CCG our objective is to be Employer of Choice, through our passion and dedication to Diversity, Equality and Inclusion recognising everyone is different together. Don't think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don't meet all the requirements on a job advert. Clams Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you're excited about, but your experience doesn't align with every qualification outlined, don't stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.
Dec 17, 2022
Full time
Our expanding Subsidence team are looking for an experienced Claims Handler to join their team handling Subsidence claims from cradle to grave. You will manage your own caseload, overseen by Subsidence Specialist but supported by the Administrators. The Subsidence Specialist will provide advice/guidance on claim issues arising from losses referred to you, including scheduling work and you will be required to drive the claim forward and manage claims through to completion. There is a focus on leading the customers through the potentially long claim process, which is highly technical and also includes, interpreting subsidence reports with the support of a Subsidence Specialist and Administrators, prior to issuing to clients. It is essential that this role takes full ownership of a portfolio of subsidence claims. Location: Cardiff - Hybrid Salary: £20,000 - £30,000pa DOE Working Hours: Monday - Friday 9AM - 5.30PM - 37.5 per week Key Accountabilities: To take ownership of a caseload, but also part of a home-based UK team, you will be responsible for your own portfolio of work. To support the Subsidence Specialist, in particular being able to instruct site investigations, CCTV surveys, basic crack and/or level monitoring, arborist reports and specialist subsidence suppliers Be able to interpret monitoring, arborist and CCTV survey reports and tree works quotes. To have full understanding and awareness of the caseload to be able to progress claims to achieve mitigation. To have full understanding and awareness of the caseload to be able Progress claim to repair. To have full understanding and awareness of the caseload to be able Progress repairs to conclusion. Qualifications & Experience: Experience of technical property claims handling and complaints, in particular for Subsidence Recognised qualification with Chartered Insurance Institute and working towards RQF Level 4 Construction knowledge related to repair of a wide range of buildings is advantageous. The Government launched its Transparency Pilot Scheme on International Women's Day 2022 as part of its initiative to level up. The scheme aims to support objectives around Gender Pay Gap by encouraging organisations to promote transparency with salaries when advertising any job roles. Evidence shows that by stating salaries on job adverts, Women can negotiate pay on a fair basis. At CCG our objective is to be Employer of Choice, through our passion and dedication to Diversity, Equality and Inclusion recognising everyone is different together. Don't think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don't meet all the requirements on a job advert. Clams Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you're excited about, but your experience doesn't align with every qualification outlined, don't stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.
Claims Consortium Group are looking for a Customer Service focused individual to join our growing Operations Team. Delivering a high level of customer service, acting as the first point of contact, ensuring all relevant information is provided to Contractors, Customers and Clients. Location: Culmhead, TA3 Salary: £17,500.00 - £21,500.00 (DOE) Working hours: Monday - Friday 8am - 8pm (7.5-hour day, 1 hour lunch). Your working pattern will be agreed with your Line Manager in advance. The majority of your hours will be worked during core business hours although some Saturday working on a rota basis will occur. You may be asked to work an evening if there is a business need. 20 days annual leave + bank holidays Additional Beach day in the Summer + Birthday off Private health cash plan Opportunity for progression Free onsite parking (depending on office location) Key Accountabilities: Liaising with all parties involved on the claim, ensuring the claim progresses smoothly until completion. Monitoring Supplier activities and performance. Being first point of contact to Customers answering any questions they may have. To proactively promote the business software (Track My Claim). Communicating effectively with all parties demonstrating empathy and efficiency with a proactive approach. Qualifications and Experience: Previous customer service experience. Ability to communicate via multiple methods. Maintain a high level of confidentiality. Working individually as well as part of a Team. Confident in using multiple software packages. The Government launched its Transparency Pilot Scheme on International Women's Day 2022 as part of its initiative to level up. The scheme aims to support objectives around Gender Pay Gap by encouraging organisations to promote transparency with salaries when advertising any job roles. Evidence shows that by stating salaries on job adverts, Women can negotiate pay on a fair basis. At CCG our objective is to be Employer of Choice, through our passion and dedication to Diversity, Equality and Inclusion recognising everyone is different together. Don't think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don't meet all the requirements on a job advert. Clams Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you're excited about, but your experience doesn't align with every qualification outlined, don't stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.
Dec 17, 2022
Full time
Claims Consortium Group are looking for a Customer Service focused individual to join our growing Operations Team. Delivering a high level of customer service, acting as the first point of contact, ensuring all relevant information is provided to Contractors, Customers and Clients. Location: Culmhead, TA3 Salary: £17,500.00 - £21,500.00 (DOE) Working hours: Monday - Friday 8am - 8pm (7.5-hour day, 1 hour lunch). Your working pattern will be agreed with your Line Manager in advance. The majority of your hours will be worked during core business hours although some Saturday working on a rota basis will occur. You may be asked to work an evening if there is a business need. 20 days annual leave + bank holidays Additional Beach day in the Summer + Birthday off Private health cash plan Opportunity for progression Free onsite parking (depending on office location) Key Accountabilities: Liaising with all parties involved on the claim, ensuring the claim progresses smoothly until completion. Monitoring Supplier activities and performance. Being first point of contact to Customers answering any questions they may have. To proactively promote the business software (Track My Claim). Communicating effectively with all parties demonstrating empathy and efficiency with a proactive approach. Qualifications and Experience: Previous customer service experience. Ability to communicate via multiple methods. Maintain a high level of confidentiality. Working individually as well as part of a Team. Confident in using multiple software packages. The Government launched its Transparency Pilot Scheme on International Women's Day 2022 as part of its initiative to level up. The scheme aims to support objectives around Gender Pay Gap by encouraging organisations to promote transparency with salaries when advertising any job roles. Evidence shows that by stating salaries on job adverts, Women can negotiate pay on a fair basis. At CCG our objective is to be Employer of Choice, through our passion and dedication to Diversity, Equality and Inclusion recognising everyone is different together. Don't think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don't meet all the requirements on a job advert. Clams Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you're excited about, but your experience doesn't align with every qualification outlined, don't stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.
We are a fast paced, forward-thinking company with an ethos of commitment, quality, and ambition, putting our staff and our service at the heart of what we do. Team spirit is big at CCG and we're passionate both about our people and the work we do here. We are pleased to be currently looking for claims handlers to join our busy team and help us in our mission to provide the best customer service out there. We offer a benefits package which includes: 20 days a year annual leave + bank holidays Additional summer and birthday days off Private health cash plan Opportunity for progression Free onsite parking Location: Hybrid - (With either our Culmhead, TA3 or Newcastle under Lyme offices, ST5) Salary: £18,000 - £24,000 DOE Working Hours: Monday - Friday 8AM - 6PM (7.5 hours per day, 37.5 hours per week) Key Accountabilities: Owning a caseload of insurance claims across a multi-client team Managing all aspects of the claim from start to finish Being available to field calls from customers, clients and suppliers. Being responsible for the pivotal part of the customer journey in regard to their insurance claim Engaging with clients, customers, and suppliers via an omni channel approach which includes email, phone, and our bespoke messaging service As a senior position you will be self-motivated with the ability to effectively prioritise your workload whilst being expected to work with a very high level of autonomy. The role will require you to take on leadership level responsibilities such as managing a region of surveyors or requiring you to triage the insurance claim and appointing suppliers you believe will provide the right outcome for the customer whilst controlling cost for the insurer. Qualifications & Experience: Previous customer service experience and experience with preventing and resolving complaints Deep understanding of the CCG mission, vision & values, including Powers of Engagement Previous Insurance industry experience (Household) Buildings Insurance for Claims Handlers, Technical Modules or other qualification or on job based technical Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages) Good communication skills (both written and oral) Good organisation skills The Government launched its Transparency Pilot Scheme on International Women's Day 2022 as part of its initiative to level up. The scheme aims to support objectives around Gender Pay Gap by encouraging organisations to promote transparency with salaries when advertising any job roles. Evidence shows that by stating salaries on job adverts, Women can negotiate pay on a fair basis. At CCG our objective is to be Employer of Choice, through our passion and dedication to Diversity, Equality and Inclusion recognising everyone is different together. Don't think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don't meet all the requirements on a job advert. Clams Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you're excited about, but your experience doesn't align with every qualification outlined, don't stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.
Dec 17, 2022
Full time
We are a fast paced, forward-thinking company with an ethos of commitment, quality, and ambition, putting our staff and our service at the heart of what we do. Team spirit is big at CCG and we're passionate both about our people and the work we do here. We are pleased to be currently looking for claims handlers to join our busy team and help us in our mission to provide the best customer service out there. We offer a benefits package which includes: 20 days a year annual leave + bank holidays Additional summer and birthday days off Private health cash plan Opportunity for progression Free onsite parking Location: Hybrid - (With either our Culmhead, TA3 or Newcastle under Lyme offices, ST5) Salary: £18,000 - £24,000 DOE Working Hours: Monday - Friday 8AM - 6PM (7.5 hours per day, 37.5 hours per week) Key Accountabilities: Owning a caseload of insurance claims across a multi-client team Managing all aspects of the claim from start to finish Being available to field calls from customers, clients and suppliers. Being responsible for the pivotal part of the customer journey in regard to their insurance claim Engaging with clients, customers, and suppliers via an omni channel approach which includes email, phone, and our bespoke messaging service As a senior position you will be self-motivated with the ability to effectively prioritise your workload whilst being expected to work with a very high level of autonomy. The role will require you to take on leadership level responsibilities such as managing a region of surveyors or requiring you to triage the insurance claim and appointing suppliers you believe will provide the right outcome for the customer whilst controlling cost for the insurer. Qualifications & Experience: Previous customer service experience and experience with preventing and resolving complaints Deep understanding of the CCG mission, vision & values, including Powers of Engagement Previous Insurance industry experience (Household) Buildings Insurance for Claims Handlers, Technical Modules or other qualification or on job based technical Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages) Good communication skills (both written and oral) Good organisation skills The Government launched its Transparency Pilot Scheme on International Women's Day 2022 as part of its initiative to level up. The scheme aims to support objectives around Gender Pay Gap by encouraging organisations to promote transparency with salaries when advertising any job roles. Evidence shows that by stating salaries on job adverts, Women can negotiate pay on a fair basis. At CCG our objective is to be Employer of Choice, through our passion and dedication to Diversity, Equality and Inclusion recognising everyone is different together. Don't think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don't meet all the requirements on a job advert. Clams Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you're excited about, but your experience doesn't align with every qualification outlined, don't stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.
Claims Consortium Adjusting is unique in our approach to loss adjusting. Our team comprises Desk and Field based adjusters working closely together and supported with Adjuster Technicians to provide a professional and high-quality service to our clients and customers. Dealing mainly with domestic and light commercial property claims, we have a diverse and interesting mix of clients demanding excellent service. This job role covers all levels of Desk and Field Adjusters working in Claims Consortium Adjusting. From professional qualified Adjusters to less experienced individuals working towards qualifications such as Cert and Dip CILA. In all cases, you will have a passion for delivering outstanding customer service. Their experience of handling losses will vary depending on their experience and there is a mix of ability and experience in the team. Experience of working on High Net Worth claims is an advantage as the level of service we provide on all claims is of this level. This is a highly important role in our team and this requires a solid and mature approach, involving working closely with other adjusters, Technicians, and the Head of Adjusting. Location: Remote or Hybrid with our Culmhead office (TA3) Salary: £22,000 - £24,000 DOE Key Responsibilities: Empathising and engaging with the customer to ensure that they are treated as an individual. Taking the time to consider the impact of the claim and the required claim stages on the customer. Maintaining confidentiality and high personal ethical standards throughout. Appropriately obtaining high quality information by investigating in a timely manner, supported by site notes, photographs, witness statements, and other appropriate evidence. Understanding the relevance of the information obtained to decide upon a step-by-step plan to conclude the claim. Demonstrating the confidence and knowledge to make decisions regarding policy liability, quantum, and subrogation and risk management issues. Recognising when assistance is required from other colleagues when issues arise outside of the scope of the individual's expertise. Effectively maintaining the line of communication between the various parties, thus orchestrating a successful claims outcome, and creating a 'joined up' process. Communication may be written or verbal. Providing a high level of technical, quality and customer service commitment. Complementing CCG's goal to be the 'best' in the market. Remaining customer and client focussed throughout the life of a claim, taking all the necessary steps to achieve customer satisfaction within the parameters of policy cover. Representing the CCG Brand and DNA at all times, whether visible or not. Utilising the latest technology available to CCG to execute the role. Working with systems and processes effectively and understanding how these operate and their benefits to CCG and Customers. Quickly responding to queries that arise within the position and carrying out ad hoc administrative tasks as they arise. Qualifications and Experience: Property claims insurance experience - essential. Some construction industry experience/knowledge would be an advantage. As an individual, you will have a proven track record of exhibiting a professional and personal approach when dealing with customers. To be CILA Qualified or working towards. The Government launched its Transparency Pilot Scheme on International Women's Day 2022 as part of its initiative to level up. The scheme aims to support objectives around Gender Pay Gap by encouraging organisations to promote transparency with salaries when advertising any job roles. Evidence shows that by stating salaries on job adverts, Women can negotiate pay on a fair basis. At CCG our objective is to be Employer of Choice, through our passion and dedication to Diversity, Equality and Inclusion recognising everyone is different together. Don't think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don't meet all the requirements on a job advert. Clams Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you're excited about, but your experience doesn't align with every qualification outlined, don't stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.
Dec 17, 2022
Full time
Claims Consortium Adjusting is unique in our approach to loss adjusting. Our team comprises Desk and Field based adjusters working closely together and supported with Adjuster Technicians to provide a professional and high-quality service to our clients and customers. Dealing mainly with domestic and light commercial property claims, we have a diverse and interesting mix of clients demanding excellent service. This job role covers all levels of Desk and Field Adjusters working in Claims Consortium Adjusting. From professional qualified Adjusters to less experienced individuals working towards qualifications such as Cert and Dip CILA. In all cases, you will have a passion for delivering outstanding customer service. Their experience of handling losses will vary depending on their experience and there is a mix of ability and experience in the team. Experience of working on High Net Worth claims is an advantage as the level of service we provide on all claims is of this level. This is a highly important role in our team and this requires a solid and mature approach, involving working closely with other adjusters, Technicians, and the Head of Adjusting. Location: Remote or Hybrid with our Culmhead office (TA3) Salary: £22,000 - £24,000 DOE Key Responsibilities: Empathising and engaging with the customer to ensure that they are treated as an individual. Taking the time to consider the impact of the claim and the required claim stages on the customer. Maintaining confidentiality and high personal ethical standards throughout. Appropriately obtaining high quality information by investigating in a timely manner, supported by site notes, photographs, witness statements, and other appropriate evidence. Understanding the relevance of the information obtained to decide upon a step-by-step plan to conclude the claim. Demonstrating the confidence and knowledge to make decisions regarding policy liability, quantum, and subrogation and risk management issues. Recognising when assistance is required from other colleagues when issues arise outside of the scope of the individual's expertise. Effectively maintaining the line of communication between the various parties, thus orchestrating a successful claims outcome, and creating a 'joined up' process. Communication may be written or verbal. Providing a high level of technical, quality and customer service commitment. Complementing CCG's goal to be the 'best' in the market. Remaining customer and client focussed throughout the life of a claim, taking all the necessary steps to achieve customer satisfaction within the parameters of policy cover. Representing the CCG Brand and DNA at all times, whether visible or not. Utilising the latest technology available to CCG to execute the role. Working with systems and processes effectively and understanding how these operate and their benefits to CCG and Customers. Quickly responding to queries that arise within the position and carrying out ad hoc administrative tasks as they arise. Qualifications and Experience: Property claims insurance experience - essential. Some construction industry experience/knowledge would be an advantage. As an individual, you will have a proven track record of exhibiting a professional and personal approach when dealing with customers. To be CILA Qualified or working towards. The Government launched its Transparency Pilot Scheme on International Women's Day 2022 as part of its initiative to level up. The scheme aims to support objectives around Gender Pay Gap by encouraging organisations to promote transparency with salaries when advertising any job roles. Evidence shows that by stating salaries on job adverts, Women can negotiate pay on a fair basis. At CCG our objective is to be Employer of Choice, through our passion and dedication to Diversity, Equality and Inclusion recognising everyone is different together. Don't think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don't meet all the requirements on a job advert. Clams Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you're excited about, but your experience doesn't align with every qualification outlined, don't stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.
