N Brown Group

Were looking for a Cyber Security Engineering Lead who will be responsible for implementing, managing and enhancing the technology underpinning N Browns cyber security services. Youll have a good understanding of a range of security tools like web application firewalls, intrusion detection technologies, vulnerability scanners and SIEMs; and the technical knowledge to integrate them to enhance our p click apply for full job details

Here at N Brown, we champion inclusivity by making our customers look and feel amazing and are now seeking a Category Manager- Digital Technology to join the team. Wedontbelieve that age, size,shapeor background should stop anyone from feeling confident,stylishand happy with the way they look and feel. With our industry leadingexpertisein creating fashion that fits,wevebeen proudly breaking down t...... click apply for full job details

Here at N Brown, we are looking for a Category Lead - Marketing to join our finance department based in our Manchester City Centre office base, with socially distanced workstations and sanitizing stations around the business. This is a hybrid working role, enabling you to work from home or office (at a frequency agreed with your line manager) and staggered start times. We know these are different times and have embraced them to ensure our colleagues are supported. This Category Lead - Marketing role drives value from sourcing processes and commercial negotiation to ensure the most suitable solution is achieved; enabling us to delight our customers. ?You will support the creation and continual review of robust, forward looking category plans that use a full range of supply and demand levers, to identify opportunities that deliver relevance and tangible value to our business and customers. As the Category Lead - Marketing your responsibilities will include: Pioneering good governance, risk management and facilitating supplier relationship management with business stakeholders you will review all spend to determine next steps with the plan. Facilitating a peer-to-peer (P2P) process from supplier onboarding through to payment, working closely with stakeholders such as accountants, budget holders, directors and administrators as well as supplier relationship managers for the ongoing management of strategic and critical suppliers. Developing and continually reviewing robust, forward looking plans in collaboration with business stakeholders to address business needs, supply market dynamics and technological advancements. Working with stakeholders to consider a variety of commercial models, providing constructive challenge to drive the most appropriate business outcome. Closely managing your category, you will share insights with the business and drives reviews; and acts where opportunities and risks appear. Delivering support to Supplier Relationship Managers and ensuring compliance with the organisational SRM policy; reporting accordingly to comittees and the board on SRM KPIs. Collaborating with the Commercial Management team to determine contract KPI's & SLA's that are relevant and capable of effective measurement for supplier performance and relationship management; ensuring that tangible benefits can be tracked into the P&L. Leading the creation of a pipeline of initiatives to achieve or exceed savings targets. Leading negotiations with suppliers and partners to realise cost efficiency opportunities and negotiate commercial terms and contracts, closely aligned with Supplier Relationship Managers. Managing on demand procurement partners (where applicable), giving clear direction and ensuring agreed measures and outputs are delivered. Working with agility when priorities change; aligning with team members to deliver consistency in ways of working. What we're looking for in a Category Lead - Marketing at N Brown: Degree or CIPS preferred. Indirect Procurement experience across various categories. Technical skills to deliver in role including use of e-Procurement systems and P2P. Demonstrate superior relationship building within the business, with supplier and partners and the wider markets. Experience of the design and implementation of sourcing strategies. An accomplished negotiator and influencer at all levels up to and including suppliers and partners Board Directors. A strong communicator, adapting style and approach appropriate to the audience. Be highly commercial with the ability to think beyond a typical category remit to maximise organisational opportunities. Numerate with strong commercial acumen to evaluate opportunities. Role model agile ways of working through proactivity, innovated thinking and being action orientated to maintain the team vision of being specialists who enable the business to move at pace and secure the most advantageous commercial deals. Our benefits: A competitive salary (DOE) plus benefits Company pension with up to 8% N Brown contribution Life Assurance and Private Medical Insurance Annual bonus scheme Incredible colleague discount across all our N Brown Group brands (Simply Be, Jacamo, JD Williams, Home Essentials, Ambrose Wilson to name a few). Local restaurant discounts across Manchester's Northern Quarter 24 days annual leave (plus 8 bank holidays) with the option to buy an additional 10 over the year Great tech to enable you to not only make doing your job easy but to also allow you to work from anywhere with a great WIFI connection Onsite café at great subsidised rates Who are we: Here at N Brown, we serve our customers through distinct brands; we are experienced, gained from over 160 years of trading; Inclusive as we believe in fashion without boundaries; sustainable as we strive to make as little impact on the planet and focused on the future as we are ALWAYS looking for ways to develop our business and serve our customers better. It's fast and furious here at times, but this just means something new and exciting is always on the way. So, if you collaborate, think on your feet, embrace innovation and love rising to a challenge, then our role may be for you. Working with us will have a serious impact on the business, your career and our customers' lives; you'll understand why we're proud to be N Brown. If this sounds like the Category Lead - Marketing role for you, click the apply link online today! Employees in our business may have access to our customers' personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check; having a criminal record will not necessarily prevent an individual from obtaining a position with JD Williams

Here at N Brown Group, we are extremely excited to be recruiting for a Customer Experience Advisor within Customer Operations, part of Financial Services. Helping our clients with all aspects of their account via traditional and digital channels. The customer is at the heart of everything we do at N Brown. In this Customer Experience Advisor role, you will receive exposure to all aspects of the client journey, learning all about our business as you work with us to ensure that we are together for the customer. Key Accountabilities: Taking ownership, investigating, and resolving client complaints and enquiries. Liaising with clients in a professional and courteous manner via social media (Facebook, Twitter, and Instagram) and telephone (inbound and outbound), email and letter. Liaising with key stakeholders across the business. Supporting offline teams and telephone enquiries/sales when required. Ensuring that every experience is a positive one by exceeding consumer ser-vice expectations. Showing empathy and understanding whilst solving problems, handling complaints, and resolving queries in a timely and professional fashion. The ability to work without close supervision, including at home, on portable equipment. FCA & Regulatory requirements - ability to accurately identify when a complaint is to be handed off to Customer Management Team (CMT), and to manage expectations around this. To work within a regulated consumer credit environment, subject to SM&CR conditions. What The Successful Customer Experience Advisor Will Need: Experience of drafting business level documents. High level of attention to detail and accuracy. Proven client service skills. Being able to adapt communication style whilst consistently demonstrating excellent written and verbal communication skills. Ability to work collaboratively with your peer group and stakeholders at all levels. Competent user of PC applications including Microsoft Office, internet, and email. Experience using social media platforms is desired but not essential. What Will N Brown Will Offer The Successful Advisor? Hours of work: 36.17 hours per week, working on a 4 - week rota between the hours of 8am to 8pm, Monday to Friday and 8am-6pm, Saturday and Sunday. Salary and Benefits: £9.69 per hour (£18,231.45 per annum) plus overtime available at peak times at time and a half. Holidays - 24 days annual leave (plus 8 days bank holiday). Holiday purchase scheme - where you may be offered to buy up to ten extra days off. Employee discount - on all our ranges including retail, furniture, electrical appliances, toys and more (Cost plus VAT). Contributory pension schemes. Access to a variety of discounts with local and national businesses, hotels, and restaurants. Annual Company bonus scheme. Employment is subject to the completion of a successful background check, including criminal and financial history. We are proud to be N Brown. If you are interested in joining the N Brown team as a Customer Experience Advisor, click apply now and follow the online application process.