Southway Housing Trust

ASB and Tenancy Management Coordinator Location: Didsbury, Manchester Salary 42,084 Full time 35 hours per week Permanent About Us Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. Southway strives for continuous improvement led by customers, communities and colleagues. It is a member of the Greater Manchester Good Employment Charter and is guided by its REACH values of Respect, Equity, Ambition, Compassion and Honesty. About the role This specialist role is responsible for leading and coordinating Southway's response to anti-social behaviour, tenancy breaches and community safety issues. Working across the organisation, you will provide expert advice and support to colleagues, helping to protect customers and communities while ensuring tenancy breaches are addressed fairly, proportionately and effectively. You will oversee complex and high-risk cases, including serious anti-social behaviour, tenancy fraud, unlawful occupation, cuckooing and other tenancy breaches. Working closely with statutory agencies and community partners, you will coordinate interventions that support victims, tackle harm and deliver sustainable outcomes. The role will also support service development by promoting best practice in anti-social behaviour and tenancy management, embedding early intervention approaches, strengthening partnership working. What you'll be doing Lead on complex and high-risk anti-social behaviour and tenancy enforcement cases. Provide specialist advice and support to Housing Officers and managers. Coordinate investigations into anti-social behaviour, tenancy fraud, cuckooing and other serious tenancy breaches. Manage legal case preparation, evidence gathering and liaison with solicitors and partner agencies. Work closely with Greater Manchester Police, Local Authorities and other partners to resolve complex cases and improve community safety. Represent Southway at court hearings, ASB Case Reviews and multi-agency meetings where appropriate. Deliver training, guidance and best practice support to colleagues across the organisation. Produce reports, performance information and learning to support service improvement and quality assurance. About you We are looking for a resilient and customer-focused professional with significant experience of managing anti-social behaviour, tenancy enforcement, community safety or complex housing management cases. You will have a strong understanding of housing and anti-social behaviour legislation and be confident managing risk, making sound decisions and leading complex investigations. Experience of preparing legal cases, working with solicitors and coordinating enforcement action is essential. You will be skilled at building effective relationships with customers, colleagues and partner agencies and able to influence, challenge and collaborate to achieve positive outcomes. A good understanding of safeguarding, vulnerability and trauma-informed practice is also important. You will be highly organised, able to manage competing priorities and maintain accurate case records. Experience of delivering training, working in multi-agency environments and supporting service improvement activities would be advantageous. In return, we offer a 35-hour working week, a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave, increasing to 30 days over time. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive. Closing Date: Wednesday 19 August 2026 Interview Date: Wednesday 2 September 2026 For an informal discussion please contact Lee Isherwood on (phone number removed), or e-mail . We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.

FACILITIES COORDINATOR Location: Various locations - South Manchester Salary: 37,550 - 39,526 (Starting salary 37,550) Full Time / 35 hours per week Fixed Term Contract - 12 months Agile working within a minimum of days per week in the Office/site (Fully office-based throughout the training period) About Us Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. By 2030, it aims to grow to 10,000 homes and invest 5 million in its communities to help people to live well and independently. Southway strives for continuous improvement led by customers, communities and colleagues. It is a member of the Greater Manchester Good Employment Charter and is guided by its REACH values of Respect, Equity, Ambition, Compassion and Honesty. The Role An exciting opportunity has arisen in the Asset Management and Sustainability team for the post of a Facilities Coordinator and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days. Candidates We are looking for an organised, proactive and customer focused Facilities Coordinator to ensure the smooth, safe and compliant day to day operation of Southway Homes, offices, community buildings, Age friendly schemes and general needs communal blocks. The postholder will lead the effective management of our buildings, ensuring they stay clean, secure and well maintained for residents, visitors and colleagues. Working closely with building compliance, health & safety and housing management teams, you will carry out regular property inspections, support statutory compliance, and contribute to long term asset planning. You will be responsible for preparing and checking budgets, coordinating contractor appointments, managing servicing and maintenance programmes, and keeping accurate facilities information systems to support high quality service delivery. The ideal candidate will bring strong communication skills, excellent organisation, and the ability to work both independently and as part of a team. You will be confident applying sector best practice, solving problems proactively, responding calmly to urgent issues, and ensuring buildings run efficiently and safely. Experience in facilities management, particularly within housing, age friendly or property settings is essential, along with an understanding of core building safety requirements, including Health & Safety, COSHH and compliance processes. A full, clean UK driving licence and access to your own vehicle is essential. Closing Date: 17 August 2026 Interview Date: TBC For an informal discussion please contact Helen Honeybone, Facilities Manager via email Applications are being reviewed as they are received, and interviews will be arranged for successful candidates in date order. The Trust reserves the right to remove the job advert once vacant positions have been recruited, please do not wait until the closing date to apply. Strictly no agencies. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or from an ethnic minority background or ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form. Please let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.

Strategic Lead for Data and Insight Location: Didsbury, Manchester Salary: £62,832 Contract: Full-Time Permanent Hours: 35 hours per week About Us Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. Southway strives for continuous improvement led by customers, communities and colleagues. It is a member of the Greater Manchester Good Employment Charter and is guided by its REACH values of Respect, Equity, Ambition, Compassion and Honesty. Southway Housing Trust is a not for profit housing association with a vision of Thriving Communities. About the role We are looking for a Strategic Lead for Data and Insight to lead our business intelligence, insight and performance reporting. Reporting to the Assistant Director of Technology & Business Improvement, you will set the data and BI roadmap, strengthen governance and deliver a single source of truth for Executive, Board and regulatory reporting. Key responsibilities You will: Set and deliver the organisation wide data & BI roadmap (priorities, investment and benefits). Embed strong data governance (ownership, standards, assurance) aligned to GDPR and security. Own performance reporting: KPIs/TSMs, insight cycles, forums and data clinics. Lead Power BI strategy and oversee delivery of our modern data platform (including Microsoft Fabric). Develop the Data & BI team and manage organisational data risk. About you You will bring: Senior experience leading a data/BI/analytics function in a complex or regulated environment. Proven ability to influence senior stakeholders and turn data into clear, actionable insight. Strong grasp of data governance and assurance. Confident leader who can challenge constructively and deliver change. Experience in social housing, local government or similarly regulated sectors is desirable but not essential. What we offer Competitive salary 35 hour working week Flexible and hybrid working arrangements. Generous pension scheme Up to 30 days annual leave, with the option to purchase up to 5 additional days. Modern office and facilities A supportive, values led organisation committed to equality, inclusion and wellbeing. How to applyPlease apply online via our website: southwayhousing.co.uk Closing date: Thursday 5 June 2026 Interviews: Week commencing 15 June 2026 If you have any questions, please contact Ian Hardingham, Assistant Director of Technology & Business Improvement & ICT at Southway Housing Trust is committed to equality of opportunity and welcomes applications from all sections of the community. Applicants with a disability, from an ethnic minority background or who are ex armed forces and meet the essential criteria will be guaranteed an interview if they tell us on their application. Strictly no agencies. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.

Housing Officer x 3 Location: Didsbury, Manchester Salary: Up to 35,719 Full time (35 hours per week) 2 Permanent and 1 Fixed Term (Maternity Cover 12 months) Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. The Role We have an exciting opportunity to join our Housing Management and Support team as a Housing Officer. We believe good housing services are visible, responsive, and rooted in local communities - and our Housing Officers are central to making that happen. The right candidate will be responsible for managing tenancies across a small patch in a sought-after area of South Manchester. This is a varied and rewarding role where no two days are the same. The right candidate will be somebody who is organised, practical and confident balancing a busy workload and meeting service deadlines. We are looking for somebody who is confident using digital systems, values accurate record keeping, and understands the importance of handling information responsibly. Attention to detail and accurate records are essential to good customer outcomes, complaints handling, and audit requirements, as well as ensuring that the decisions we make are fair, consistent, and well-evidenced. You will carry out home visits across our neighbourhoods, and you will need to be confident working independently in the community and following safe working practices. The role combines office-based work with regular home visits and inspections, so you should be comfortable being active during the working day and undertaking the light practical tasks associated with visits, sign-ups, and estate work. This, combined with smaller neighbourhood patches, approximately 500 homes, mostly family homes rather than high-rise buildings, and heavy investment in our communities ensures that this role goes beyond reactive case work. Instead, you will have the opportunity to work and build meaningful relationships with residents, colleagues and partner agencies to resolve issues early, prevent escalation, and support stronger, safer communities. About you We are looking for someone with strong communication skills who can work directly with residents in a clear, respectful, and professional way. You will be calm under pressure and confident having sensitive or challenging conversations, knowing when to listen and when to act. You will be a team player who understands that good housing management relies on collaboration. While experience in housing, neighbourhood services, or customer-facing roles would be an advantage, it is not essential. What matters most is your approach to people, your willingness to learn, and your commitment to delivering excellent services to our customers and communities. We provide comprehensive induction and ongoing training to support your development and help you thrive in the role. In return, we offer a 35-hour working week , a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave , increasing to 30 days overtime. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive. Closing date: Wednesday 27 May 2026 Interview dates: 3 and 4 June 2026 For an informal discussion, please contact Lee Isherwood on (phone number removed) or email We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex-Armed Forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.