The Guinness Partnership

JOB DESCRIPTION About the role We have a new opportunity for an Information Governance Coordinator to support the delivery of information governance, records management and information security activities across the organisation. As the Information Governance Coordinator, you will be responsible for handling confidential information with discretion, ensuring accuracy and maintaining exceptional attention to detail. You will be a confident communicator, capable of building strong working relationships with a range of stakeholders while delivering a high level of customer service. You will possess strong organisational and administrative skills, with the ability to manage competing priorities and work effectively using your own initiative. Good knowledge of Microsoft Word and Excel, coupled with experience of maintaining accurate records and following established procedures, will help you succeed in this role. You will be able to demonstrate these essential skills: Good understanding of working with confidential information. Excellent attention to detail with ability to prioritise and ensure targets are met. Proven ability to work methodically, follow agreed procedures and accurately record information. Good oral and written communication skills with key stakeholders at all levels. Experience of working in a customer focused environment and the ability to manage customer expectations. Good knowledge of Microsoft Office Excel and Word. Experience of undertaking a range of co-ordination and administration activities and be able to work to conflicting deadlines and priorities. Ability to work effectively and pro-actively without high levels of supervision. Desirable: Knowledge and understanding of data protection. Records management experience. Knowledge of logging and managing requests for information and information security incidents. To find out more about the role and the key responsibilities, please review the role profile. To apply, please submit your CV and a covering letter demonstrating how you meet the essential criteria. TGPCVL

JOB DESCRIPTION As a Service Improvement Specialist within our Service Transformation Team, you will play a key role in embedding continuous improvement methodologies and supporting teams across Asset Management to deliver better outcomes for residents, colleagues and the business. Working closely with teams responsible for repairs, maintenance, compliance, planned investment and other asset-related services, you will help identify opportunities to improve performance, enhance the resident experience and drive sustainable efficiencies. You will use Lean Six Sigma tools and data-driven insights to: Increase resident satisfaction by ensuring services are simple, effective and aligned to resident needs. Drive the efficiency and effectiveness of Asset Management services by streamlining processes and removing non-value-added activity. Analyse service performance and identify opportunities to improve quality, cost, delivery and customer outcomes. Measure, track and report on the benefits realised through improvement initiatives, including resident, colleague and financial outcomes. Support the delivery of transformation and change initiatives, ensuring improvements are embedded, sustained and continuously reviewed. Facilitate cross-functional collaboration to solve complex problems and deliver lasting improvements. You will be joining a dynamic, high-performing team that values innovation, collaboration and creative problem-solving. We are united by our commitment to improving how our services operate, helping us deliver great resident outcomes while achieving our social purpose. What we are looking for We are looking for someone who is passionate about continuous improvement and has the drive to deliver high-quality, sustainable service improvements that create measurable value for residents, customers and colleagues. You will be able to demonstrate: Proven experience of developing and implementing business improvements within a service delivery environment. Experience using data and insight to drive decision-making and support business improvement activity. Ability to analyse complex information and develop practical recommendations and solutions. Strong commercial, financial and analytical skills, with the ability to identify and deliver performance improvement opportunities. Experience facilitating process reviews, identifying root causes and implementing sustainable improvements. Ability to influence and build effective relationships with stakeholders at all levels. Excellent verbal, written and presentation skills. Excellent knowledge of Microsoft Office, particularly Excel and PowerPoint. A pragmatic, solution-focused approach with strong problem-solving capability. A passion for continuous improvement and delivering positive outcomes for customers and residents. Essential Qualifications Educated to Level 4 (A Level or equivalent). Lean Six Sigma Green Belt or equivalent continuous improvement accreditation If you are interested in finding out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the attached role profile. ServiceImprovementSpecialist.pdf To apply, upload a copy of your CV today! The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. INDPTGP REEDTGP TGPCVL

JOB DESCRIPTION About the role We have a new opportunity for a Litigation Officer to join The Guinness Partnership on a full time, 35 hours per week, permanent basis. We operate a hybrid working pattern, where you will work 3 days per week in the office, and 2 days remotely. As a Litigation Officer you will play a vital role in resolving disputes and ensuring optimum outcomes for our residents and Guinness. What we are looking for You will handle a caseload of housing related litigation matters, in particular, rent arears, so excellent communication skills and great attention to detail are essential. You will also have an up to date understanding of housing and tenancy laws in order to manage your caseload effectively. This is a fantastic opportunity for someone looking to showcase their problem-solving skills in a climate of legislative change whilst dealing with challenging situations. You will also be able to demonstrate these essential skills: In depth and up to date understanding of relevant housing and tenancy laws. Excellent organisational skills and the ability to manage a caseload of rent arrears cases. Strong resource and time management, and the ability to prioritise. Proven problem-solving and decision-making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Desirable skills: Litigation qualification e.g. Level 3 certificate in law and practice. Experience of working in the housing or property sector. Knowledge of regulatory legislation for social housing. Essential Qualifications: Level 2 (C+ or 9-4 GCSE or equivalent) in English or Maths. Desirable Qualifications: Litigation qualification e.g. Level 3 certificate in law and practice. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. TGPCVL

JOB DESCRIPTION Our Independent Living teams support older people living in their own homes by providing a friendly housing management service. We are excited to offer a new opportunity for an Independent Living Advisor to join our team in Devon. This is a full-time permanent role working 35 hours per week. It would be ideal for someone passionate about supporting older adults to maintain their independence and wellbeing. Reporting to the Independent Living Manager, you will provide housing management services to residents in our sheltered housing schemes. Your responsibilities will include building strong relationships with residents, supporting new residents during viewings and move-ins, and helping them understand their tenancy rights and responsibilities. You will also assist customers in accessing housing benefit support or financial advice, and make referrals for assistive technology, aids, and adaptations that promote independent living. Regular site inspections and health & safety checks will be part of your routine, along with monitoring contractor performance to ensure high standards are maintained. You will primarily cover Exeter schemes; however, flexibility is essential as you will be required to provide cover in schemes in Mid-Devon, West-Devon and Teignbridge when needed. A full UK driving licence and access to your own vehicle is essential. Expenses are paid for business miles (45 pence per mile). What we are looking for Experience working with older adults, promoting independence and community spirit Strong commitment to Equality and Diversity Adaptable communication skills, especially when explaining technical information Solid administrative and numeracy skills Ability to work independently and as part of a team Excellent verbal and written communication Proficiency in Microsoft Office Full UK driving licence and access to a vehicle To find out more, please review the role profile to view all the key responsibilities. Job profile: (url removed) This position will require a basic DBS check, which will be paid for by The Guinness Partnership. Please apply with a CV and covering letter, letting us know how you meet the essential criteria. REEDTGP TGPCVL

JOB DESCRIPTION About the Role We have an opportunity for an Estate Assistant to join our team on a permanent, full-time basis covering our sites in Brixton and the surrounding area. You will be responsible for providing a high-quality grounds maintenance, gardening and cleaning service, ensuring compliance with agreed standards, specifications, and timescales. This will include cleaning internal communal areas and keeping external spaces well maintained. You will be expected to represent Guinness on site, building positive relationships with customers, contractors, and colleagues to provide access, report any responsive repairs, fly tipping, graffiti, and safeguarding alerts. What we are looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Estate Assistant with a background in cleaning and grounds maintenance, but you will also bring confident customer service skills with a positive and helpful approach to supporting residents and the wider Guinness team. You will be able to demonstrate these essential skills: Proven professional experience of delivering grounds maintenance across a variety of sites and garden types. Experience and knowledge of lawn, shrub, and plant care. Proven experience of achieving high levels of customer satisfaction. Ability to carry out physical tasks within Health & Safety guidelines. Ability to work effectively within a team and without high levels of supervision. Able to demonstrate Guinness Behaviours. Knowledge of Health & Safety legislation, including COSHH and PPE. Full manual UK driving license. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. TGPCVL

JOB DESCRIPTION Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live. We have a new opportunity for an Advanced Electrician to join our Responsive Repairs team on a permanent, full-time basis, working 39 hours per week: 8:00 am - 4:30 pm Monday-Thursday & 8:00 am - 3:30 pm on Friday, covering Leeds, Harrogate, Wakefield, and the surrounding areas. To be considered for this role, you will need to live within thirty miles of Leeds to ensure we get to our customers in a timely manner. About the role Guinness Property provides repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure that our residents' homes are safe and maintained to a high standard. What we are looking for We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be a fully qualified and experienced Electrician, but you will also have great customer service skills and a willingness to go the extra mile to get the job done. Essential skills & experience: Certificated Electrician qualifications and demonstrated experience in domestic and commercial electrical works. Proven knowledge and experience in electrical fixed wire testing, installing, and maintaining up to 230v/415v. Ability to correctly complete the relevant certifications, follow agreed procedures and accurately record data and information. Ability to accurately interpret technical data & drawings and instructions. Experience working in a customer-focused environment within agreed performance targets. Ability to carry out physical tasks and lift weights in accordance with health and safety guidelines. Good working knowledge of Health & Safety Practices. Essential qualifications: IET EAS Recognised core technical competence qualification - C&G 2365 or equivalent IET EAS Recognised Wiring Regulations Qualifications - 18th Edition • IET EAS Recognised Initial verification and inspection and testing qualification - C&G 2391-52 or equivalent. Desirable qualifications: City & Guilds 2391 Inspection and Testing or equivalent. Please note: This position will require a basic DBS check, which will be paid for by The Guinness Partnership. This is a full-time, permanent vacancy, working 39 hours per week, and there is a requirement to cover out-of-hours callout on a rota basis, which offers an additional payment. If you are interested in the vacancy and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria. You will be asked to provide proof of essential qualifications before the interview. TGPCVL

JOB DESCRIPTION About the role The Customer Accounts department at The Guinness Partnership are looking for a Rent & Service Charge Officer to join their team. You will be responsible for ensuring that charges are raised and billed accurately and in line with policies and procedures, whilst achieving statutory deadlines. This is a full time, 35 hours per week, 12-month fixed term contract role based at our Oldham office. We currently offer hybrid working, blending office days with working from home. What we are looking for We are seeking a candidate with experience in delivering excellent customer service and managing rent and service charge processes with accuracy and reliability. Strong attention to detail, coupled with the ability to prioritise and manage a varied workload to meet agreed deadlines is essential. The role requires clear and effective oral and written communication skills, along with a confident working knowledge of Microsoft Office applications. You will be able to demonstrate these essential skills: Proven experience of providing excellent customer service. Proven experience of setting and reconciling rent and service charges. Good attention to detail with ability to prioritise and manage a varied workload to meet agreed deadlines. Good oral and written communications. Good knowledge of Microsoft Office. Demonstrates the Guinness Behaviours. Desirable skills: Experience of arrears prevention and collection. Knowledge of income and expenditure accounts. Experience of using Oracle Financial, MRI Qube or NEC or equivalent systems. Essential qualifications: Level 2 (C+ or 9-4 GCSE or equivalent) English and Maths. Desirable qualifications: Relevant professional qualification e.g. AAT or part qualified CCAB. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile. TGPCVL

JOB DESCRIPTION About the role Would you like to join our Estates Team as an Estates Assistant responsible for cleaning and gardening? We have a new full time, permanent opportunity working 35 hours per week Monday to Friday, covering Basingstoke and the surrounding areas. In this role, you will help us to deliver an excellent estate services for our residents. As a mobile Estate Assistant at Guinness, you will be responsible for providing high quality grounds maintenance and cleaning services across several housing schemes. As you will be interacting with our customers and colleagues, we are looking for someone with good customer service skills and the ability to work both as part of a team and independently. You will be able to demonstrate these essential skills: • Proven professional experience of delivering grounds maintenance across a variety of sites and garden types. • Experience and knowledge of lawn, shrub, and plant care. • Proven experience of achieving high levels of customer satisfaction. • Ability to conduct physical tasks within Health and Safety guidelines. • Able to work effectively within a team. • Ability to use all equipment safely and effectively. • Ability to work effectively without high levels of supervision. • Knowledge of Health and Safety legislation, including COSHH and PPE. • Demonstrates the Guinness Behaviours. Desirable skills: • An understanding of how to use mobile working devices, e.g. tablets. • Knowledge and experience of the safe and regulatory use of horticultural fungicides and pesticides. Desirable qualifications: • NVQ Level 2 or 3 in Horticulture or equivalent. • PA1, PA4b & PA6 NPTC Certificates. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. TGPCVL

JOB DESCRIPTION About the Role We have an opportunity for an Estate Assistant to join our team on a permanent, full-time basis covering our sites in Rochdale and the surrounding area. You will provide a high-quality grounds maintenance, gardening and cleaning service, ensuring compliance with agreed standards, specifications, and timescales. This will include cleaning internal communal areas and keeping external spaces well maintained. You will represent Guinness on site, fostering positive working relationships working with customers, contractors, and colleagues to provide access, report any responsive repairs, fly tipping, graffiti, and safeguarding alerts. What we are looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Estate Assistant, but you will also have great customer service skills and a willingness to go the extra mile. You will be able to demonstrate these essential skills: Proven professional experience of delivering grounds maintenance across a variety of sites and garden types. Experience and knowledge of lawn, shrub, and plant care. Proven experience of achieving high levels of customer satisfaction. Ability to carry out physical tasks within Health & Safety guidelines. Ability to work effectively within a team and without high levels of supervision. Able to demonstrate Guinness Behaviours. Knowledge of Health & Safety legislation, including COSHH and PPE. Full UK driving license. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. TGPCVL

JOB DESCRIPTION Our Independent Living teams support older people living in their own homes by providing a friendly housing management service. We have a new opportunity for an Independent Living Advisor to join our team in Yorkshire. This full-time role is ideal for someone passionate about supporting older adults to maintain their independence and wellbeing. Reporting to the Independent Living Manager, you will provide housing management services to residents in our sheltered housing schemes. Your responsibilities will include building strong relationships with residents, supporting new residents during viewings and move-ins, and helping them understand their tenancy rights and responsibilities. You will also assist customers in accessing housing benefit support or financial advice, and make referrals for assistive technology, aids, and adaptations that promote independent living. Regular site inspections and health & safety checks will be part of your routine, along with monitoring contractor performance to ensure high standards are maintained. Although your main base will be Victoria Court in Castleford, you will also work across other schemes throughout Yorkshire providing cover when needed, therefore a full UK driving licence and access to your own vehicle are essential. What we are looking for Experience working with older adults, promoting independence and community spirit Strong commitment to Equality and Diversity Adaptable communication skills, especially when explaining technical information Solid administrative and numeracy skills Ability to work independently and as part of a team Excellent verbal and written communication Proficiency in Microsoft Office Full UK driving licence and access to a vehicle If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV. This position will require a basic DBS check, which will be paid for by The Guinness Partnership. TGPCVL

JOB DESCRIPTION Our Estate Teams are essential to delivering great homes to Guinness residents. They work hard to provide a high-quality estate service covering cleaning, gardening & grounds maintenance. We have a new opportunity for an Estate Assistant to join our team on a permanent, full-time basis, covering Crawley and the surrounding areas. You will be responsible for delivering a high standard of grounds maintenance, gardening, and cleaning services, ensuring work is completed to agreed standards. This will include the cleaning of internal communal areas as well as maintaining external spaces to ensure they remain safe and well presented. As a representative of Guinness, you will work closely with residents, contractors, and colleagues. You will support the smooth running of our estates by providing access where required and reporting responsive repairs, fly-tipping, graffiti and any safeguarding concerns. What we are looking for As a resident-focused organisation, we place equal importance on how we deliver our services as we do delivering the service. We are seeking an experienced Estate Assistant who combines practical skills with excellent customer service and a genuine commitment to going the extra mile for residents. You will be able to demonstrate the following essential skills and experience: Experience delivering grounds maintenance across a range of sites and garden environments Knowledge and experience of lawn care, shrub maintenance, and plant care Evidence of achieving high levels of customer satisfaction Ability to undertake physical work in accordance with Health & Safety requirements Capability to work effectively as part of a team and independently with minimal supervision Knowledge of Health & Safety legislation, including COSHH and the use of PPE A full UK driving licence If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile Please apply with an up-to-date CV today. TGPCVL

JOB DESCRIPTION About Us Guinness Property provides repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure that our residents homes are safe and maintained to a high standard. About the role We are looking for a Multi-skilled Plasterer to join our South-West team, delivering responsive repairs and general multi-skilled work. This is a permanent role, working 39 hours per week. The role includes participation in an out-of-hours callout rota, which comes with an additional payment. To ensure timely access to our residents, the successful candidate must live within Cornwall. A full UK driving licence is essential. A basic DBS check is required, which will be paid for by The Guinness Partnership. Essential requirements of the role • You must be able to demonstrate competence within plastering with the ability to carry out various multi-trade tasks such as basic plumbing, tiling, joinery, groundwork, mould washes/treatment and flooring installation. • Experience of working in a customer-focused environment, ideally within the social housing sector, with a consistent track record of delivering high quality service • Proven ability to work methodically, achieve targets, follow agreed procedures and accurately record information. • Ability to work with minimal supervision, demonstrating organisational and time management skills. • Ability to carry out physical tasks and apply products that remove and treat damp and mould, in accordance with Health and Safety guidelines. • Ability to operate safely, considering any environmental circumstances and possible risks. Essential Qualifications: • NVQ Level 3 (City & Guilds) Trade Qualification or an equivalent recognised competency in the primary trade. If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria before applying. TGPCVL

JOB DESCRIPTION About the role Our Repairs and Maintenance team is looking for an experienced Service Manager to join the Guinness Property Team. This is a full time, 39 hours per week, permanent role based in our Oldham office. We currently operate a hybrid working model that blends office, on-site and home working. The overall purpose of the role is to manage and support an area based operational team in the delivery of a quality Responsive Repairs service. What we are looking for You will not only have experience of managing, leading and developing operational teams, along with up-to-date knowledge of building construction, social housing repairs and safety legislation. You will also bring hands-on experience in a trade, supported by the relevant NVQ or City & Guilds qualifications. You will also be able to demonstrate these essential skills: Up to date knowledge of building construction, maintenance, repairs and safety legislation. Experience of leading, managing, developing and motivating teams. Up to date knowledge of housing sector best practice and relevant legislation. Knowledge and experience of sub-contractor management. Experience of successfully delivering an excellent customer focussed repair service. Experience of repairs management information systems. Excellent oral and written communications. Ability to manage and performance manage operational teams. Demonstrate the Guinness Behaviours. Desirable Skills: Experience of working as part of a management team delivering front line services. Excellent organisational and time management skills. Essential Qualifications: Relevant Technical qualification - trade NVQ level 3 or equivalent. NVQ III First Line Management. Desirable Qualifications: Site Management Safety (SMSTS). This position will require a basic DBS check, which will be paid for by The Guinness Partnership. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. TGPCVL

JOB DESCRIPTION Join the Guinness Partnership team as a Customer Service Advisor Are you passionate about helping others and delivering outstanding service? We are looking to recruit several Customer Service Advisors to join our friendly and dedicated team in Oldham. What you will do As a Customer Service Advisor, you ll be the first point of contact for our residents. You will handle a variety of queries, some of which may be sensitive or complex, with empathy and professionalism. Your role will be key in ensuring our residents feel heard, supported, and valued. About the Role Full-time: 35 hours per week Hybrid working: 3 days in the office, 2 days remote Shift pattern: Rotational shifts covering 8:00am - 8:00pm; You must be able to work all shift patterns What we are looking for We welcome applicants from all backgrounds - no prior experience in housing or contact centres is required. What matters most is your attitude and approach. Resilient and enthusiastic, even when conversations get tough. Empathetic and caring, especially when supporting vulnerable residents. Proactive and positive, with a real can do spirit. Exceptional customer service skills: Proven experience in delivering outstanding support, with a genuine commitment to helping others. Strong communication abilities: Confident and clear across phone, email, and live chat. Attention to detail: Methodical, accurate, and reliable in recording information. You will be able to demonstrate these essential skills: Proven experience of providing excellent customer services. Proven ability to work methodically, follow agreed procedures and accurately record data and information. Proven ability to provide accurate and clear responses to routine customer enquiries - in writing, face to face or by telephone. Proven ability to accurately enter data within a customer call scenario, whilst talking to customers to understand requirements. Excellent oral and written communications. Good knowledge of Microsoft Office package. Excellent communication skills. Excellent attention to detail. We will be holding an assessment centre on 19 th May with remote, final stage video interviews to take place later that week. If you re interested in joining us and would like to apply for this role, please review the role profile to view the key responsibilities and ensure you meet the essential criteria. TGPCVL

JOB DESCRIPTION About the role Our Repairs and Maintenance team is looking for an experienced Service Manager to join the Guinness Property Team. This is a full time, 39 hours per week, permanent role based in our Crewe office. We currently operate a hybrid working model that blends office, on-site and home working. The overall purpose of the role is to manage and support an area based operational team in the delivery of a quality Responsive Repairs service. What we are looking for You will not only have experience of managing, leading and developing operational teams, along with up-to-date knowledge of building construction, social housing repairs and safety legislation. You will also bring hands-on experience in a trade, supported by the relevant NVQ or City & Guilds qualifications. You will also be able to demonstrate these essential skills: Up to date knowledge of building construction, maintenance, repairs and safety legislation. Experience of leading, managing, developing and motivating teams. Up to date knowledge of housing sector best practice and relevant legislation. Knowledge and experience of sub-contractor management. Experience of successfully delivering an excellent customer focussed repair service. Experience of repairs management information systems. Excellent oral and written communications. Ability to manage and performance manage operational teams. Demonstrate the Guinness Behaviours. Desirable Skills: Experience of working as part of a management team delivering front line services. Excellent organisational and time management skills. Essential Qualifications: Relevant Technical qualification - trade NVQ level 3 or equivalent. NVQ III First Line Management. Desirable Qualifications: Site Management Safety (SMSTS). This position will require a basic DBS check, which will be paid for by The Guinness Partnership. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. TGPCVL

JOB DESCRIPTION About Us Guinness Property provides repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure that our residents homes are safe and maintained to a high standard. About the role We are looking for a Multi-Skilled Joiner to join our South West team, delivering responsive repairs and general multi-skilled work. This is a permanent role, working 39 hours per week. The role includes participation in an out-of-hours callout rota, which comes with an additional payment. To ensure timely access to our residents, the successful candidate must live within the Exeter area. A full UK driving licence is essential. A basic DBS check is required, which will be paid for by The Guinness Partnership. Essential requirements of the role You must be able to demonstrate competence within joinery with the ability to carry out various multi-trade tasks such as basic plumbing, tiling, groundwork, mould washes/treatment and flooring installation. Experience of working in a customer-focused environment, ideally within the social housing sector, with a consistent track record of delivering high-quality service Proven ability to work methodically, achieve targets, follow agreed procedures and accurately record information. Ability to work with minimal supervision, demonstrating organisational and time management skills. Ability to carry out physical tasks and apply products that remove and treat damp and mould, in accordance with Health and Safety guidelines. Ability to operate safely, considering any environmental circumstances and possible risks. Essential Qualifications: NVQ Level 3 (City & Guilds) Trade Qualification or an equivalent recognised competency in the primary trade. If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria before applying. TGPCVL

JOB DESCRIPTION About the role We have a new opportunity for a Disrepair and Regulatory Contact Officer to join our team on a full-time, permanent contract based in Oldham or Sheffield. We offer Hybrid working styles, working from the office 3 days a week, and working from home for 2 days. Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live. What we are looking for Reporting to the Disrepair & Regulatory Contact Manager, you will be responsible for providing a comprehensive and proactive support service to the Disrepair and Regulatory Contact Team. You will support the effective management of housing disrepair claims, including the use of early intervention and alternative dispute resolution approaches to resolve issues promptly, proportionately and without escalation, ensuring a seamless and efficient service for both internal and external customers. Essential skills: • Working knowledge of the functions and obligations of a registered social landlord. • Highly organised, with the ability to plan, prioritise and meet agreed timeframes. • Excellent written, verbal and interpersonal communication skills, including confidence in managing challenging conversations. • Strong alternative dispute resolution skills, including early intervention, negotiation and de escalation to achieve fair, proportionate outcomes. • Calm, evidence based and solution focused approach to resolving issues. • Ability to manage multiple work assignments effectively. • Good working knowledge of Microsoft Office and experience using IT systems. • High attention to detail with the ability to maintain accurate records and audit ready activity logs. • Compliance with GDPR and the Data Protection Act. • Demonstrates the Guinness Behaviours. Desirable skills: • Experience handling complaints, including those under Section 11 of the Landlord and Tenant Act. • Understanding of housing services, issues and regulatory expectations within the social housing sector. • Previous administrative experience using data management systems, ideally Swordfish, CRM or Northgate. Essential qualifications: • Level 2 in English & Maths (GCSE 9-4/A -C). If you are interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria. TGPCVL

JOB DESCRIPTION About Us Guinness Property provides repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure that our residents homes are safe and maintained to a high standard. About the role We are looking for a Plumber to join our South West team, delivering responsive repairs and general multi-skilled work. This is a permanent role, working 39 hours per week. The role includes participation in an out-of-hours callout rota, which comes with an additional payment. To ensure timely access to our residents, the successful candidate must live within the Bristol area. A full UK driving licence is essential. A basic DBS check is required, which will be paid for by The Guinness Partnership. Essential requirements of the role You must be able to demonstrate competence within plumbing with the ability to carry out various multi-trade tasks such as basic joinery, tiling, groundwork, mould washes/treatment and flooring installation. Experience of working in a customer-focused environment, ideally within the social housing sector, with a consistent track record of delivering high-quality service Proven ability to work methodically, achieve targets, follow agreed procedures and accurately record information. Ability to work with minimal supervision, demonstrating organisational and time management skills. Ability to carry out physical tasks and apply products that remove and treat damp and mould, in accordance with Health and Safety guidelines. Ability to operate safely, considering any environmental circumstances and possible risks. Essential Qualifications: • NVQ Level 3 (City & Guilds) Trade Qualification or an equivalent recognised competency in the primary trade. If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria before applying. TGPCVL

JOB DESCRIPTION Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live. We have a new opportunity for an Advanced Electrician to join our Responsive Repairs team on a permanent, full-time basis, working 39 hours per week: 8:00 am - 4:30 pm Monday-Thursday & 8:00 am - 3:30 pm on Friday, covering Leeds, Harrogate, Wakefield, and the surrounding areas. To be considered for this role, you will need to live within thirty miles of Leeds to ensure we get to our customers in a timely manner. About the role Guinness Property provides repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure that our residents' homes are safe and maintained to a high standard. What we are looking for We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be a fully qualified and experienced Electrician, but you will also have great customer service skills and a willingness to go the extra mile to get the job done. Essential Skills & Experience: Certificated Electrician qualifications and demonstrated experience in domestic and commercial electrical works. Proven knowledge and experience in electrical fixed wire testing, installing, and maintaining up to 230v/415v. Ability to correctly complete the relevant certifications, follow agreed procedures and accurately record data and information. Ability to accurately interpret technical data & drawings and instructions. Experience working in a customer-focused environment within agreed performance targets. Ability to carry out physical tasks and lift weights in accordance with health and safety guidelines. Good working knowledge of Health & Safety Practices. Essential Qualifications: IET EAS Recognised core technical competence qualification - C&G 2365 or equivalent IET EAS Recognised Wiring Regulations Qualifications - 18th Edition • IET EAS Recognised Initial verification and inspection and testing qualification - C&G 2391-52 or equivalent. Desirable: City & Guilds 2391 Inspection and Testing or equivalent. Please note: This position will require a basic DBS check, which will be paid for by The Guinness Partnership. This is a full-time, permanent vacancy, working 39 hours per week, and there is a requirement to cover out-of-hours callout on a rota basis, which offers an additional payment. If you are interested in the vacancy and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria. (url removed) Electrician Role Profile v9.docx You will be asked to provide proof of essential qualifications before the interview. TGPCVL

JOB DESCRIPTION Are you passionate about resolving issues with empathy and professionalism? We are looking for several Complaints & Resolution Officers to join our team on full-time, 12-month fixed term contracts. We offer a hybrid working model; 3 days in our Oldham office with the option to work from home 2 days per week. About the role You will manage a caseload of resident complaints, ensuring prompt resolution in line with the statutory Complaint Handling Code. You will investigate issues to identify root causes, trends, and solutions, sharing lessons learned to drive continuous improvement. The role involves working closely with colleagues, senior leaders, and external stakeholders, including the Housing Ombudsman Service, to deliver fair and timely outcomes. Strong case management, excellent communication skills, and a commitment to safeguarding are essential as you help us provide reliable services and improve resident satisfaction. What we are looking for: We believe that the way we work is as important as the results we achieve. You will bring your complaints and resolution experience and apply your problem-solving skills to make a meaningful contribution to our organisational goals. You will be able to demonstrate these essential skills: Experience handling complaints. Proven experience of working in a customer focused environment with a track record of delivering excellent customer service. Proven experience of problem solving and effective decision making in complex situations. Experience of using new and emerging technologies in an omni-channel Customer Service Environment which are customer led. Ability to work both as an individual and as part of a team. Ability to deal sensitively, empathetically and tactfully with difficult and challenging situations. Ability to analyse and interpret data and information to inform decision making. Demonstrable excellent oral and written communication. Good knowledge of Microsoft Office. Excellent attention to detail. Desirable skills: Experience dealing with the Housing Ombudsman Service. Relevant customer service standard qualification. Essential Qualifications: Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher. If you are interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria. REEDTGP TGPCVL