SOFTCAT PLC
Marlow, Buckinghamshire
Overview Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Property and Workplace team The Property and Workplace team is responsible for ensuring that the working environment in all Softcat's offices is of the highest standard, consistent with one of the Company's objectives of being a great place to work. A central element of Softcat's business model is that a happy and engaged workforce drives great customer service so the provision of offices that ensure high levels of staff welfare, safety and satisfaction is integral to Softcat's success. The Property and Workplace team works to ensure full statutory compliance and developing an operating structure which supports consistent delivery of Facilities Management (FM), Capital Projects (procure, design, build) Health & Safety and Risk Management services, Fleet Management, as well as contributing towards Softcat's sustainability agenda. Safeguarding People, Places, and Standards Across Every Site As Health, Safety Security Lead, you'll oversee all aspects of health, safety, and security across 15+ UK and international offices, reporting to the Head of Property and Workplace. You'll implement robust controls to reduce risk, ensure regulatory and ISO compliance, and manage company training. The role is based at various UK or Dublin offices and requires periodic travel. As Health, Safety Security Lead, you'll be responsible for: Overseeing health, safety, and security compliance, training, investigations, risk management, emergency response, and global safety systems, enforcing Softcat's policies regionally Developing and communicating security protocols, access control standards, technical solutions, and emergency preparedness, liaising with local authorities as needed Leading the development of a strong Health & Safety culture, collaborating on policy with Legal and HR, and ensuring compliance with all relevant legislation and ISO standards Creating and implementing project-specific health & safety strategies, conduct risk assessments (GRA, FRA, DSE, DDA), and maintain accident management and reporting tools Managing daily safety and security operations, audits, third-party consultants, and contract security personnel across UK and international offices Coordinating with internal teams and stakeholders, deliver training, manage insurance risk, and support business continuity, crisis management, and compliance initiatives We'd love you to have A strong and effective communicator, who can influence management and executives Degree/ qualifications in Health and Safety Management/NEBOSH/IOSH Level 6 or above would be desirable Updated understanding of health and safety principles with proven technical skills in occupational safety and health disciplines would be beneficial Proficiency in H&S Software & tools would be beneficial Proven experience in H&S roles within construction/engineering/facilities/offices Strong knowledge of updated health and safety legislation, regulations, and industry standards Proven Management and problem solving skills would be advantageous We also acknowledge that the confidence gap and impostor syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working - 3 days in the office and 2 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your t Birmingham, Bristol, Leeds, Manchester, Marlow, South Coast We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include: Pension Share incentive plan Life Assurance Holiday Two days extra holiday on top of your usual entitlement on your birthday and at Christmas Trips Opportunity to qualify for Director hosted (often Michelin star) lunches as well as half and full year incentive trips to places all over the world Vouchers Technology vouchers, activity passes, restaurant discount card Partner/family Benefits Option to add your partner/family to some of the benefits Access to Perklife, our dedicated portal for all perks and flexible benefits Maternity, Paternity and Adoption support Two days extra holiday on top of your usual entitlement on your birthday and at Christmas
Overview Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Property and Workplace team The Property and Workplace team is responsible for ensuring that the working environment in all Softcat's offices is of the highest standard, consistent with one of the Company's objectives of being a great place to work. A central element of Softcat's business model is that a happy and engaged workforce drives great customer service so the provision of offices that ensure high levels of staff welfare, safety and satisfaction is integral to Softcat's success. The Property and Workplace team works to ensure full statutory compliance and developing an operating structure which supports consistent delivery of Facilities Management (FM), Capital Projects (procure, design, build) Health & Safety and Risk Management services, Fleet Management, as well as contributing towards Softcat's sustainability agenda. Safeguarding People, Places, and Standards Across Every Site As Health, Safety Security Lead, you'll oversee all aspects of health, safety, and security across 15+ UK and international offices, reporting to the Head of Property and Workplace. You'll implement robust controls to reduce risk, ensure regulatory and ISO compliance, and manage company training. The role is based at various UK or Dublin offices and requires periodic travel. As Health, Safety Security Lead, you'll be responsible for: Overseeing health, safety, and security compliance, training, investigations, risk management, emergency response, and global safety systems, enforcing Softcat's policies regionally Developing and communicating security protocols, access control standards, technical solutions, and emergency preparedness, liaising with local authorities as needed Leading the development of a strong Health & Safety culture, collaborating on policy with Legal and HR, and ensuring compliance with all relevant legislation and ISO standards Creating and implementing project-specific health & safety strategies, conduct risk assessments (GRA, FRA, DSE, DDA), and maintain accident management and reporting tools Managing daily safety and security operations, audits, third-party consultants, and contract security personnel across UK and international offices Coordinating with internal teams and stakeholders, deliver training, manage insurance risk, and support business continuity, crisis management, and compliance initiatives We'd love you to have A strong and effective communicator, who can influence management and executives Degree/ qualifications in Health and Safety Management/NEBOSH/IOSH Level 6 or above would be desirable Updated understanding of health and safety principles with proven technical skills in occupational safety and health disciplines would be beneficial Proficiency in H&S Software & tools would be beneficial Proven experience in H&S roles within construction/engineering/facilities/offices Strong knowledge of updated health and safety legislation, regulations, and industry standards Proven Management and problem solving skills would be advantageous We also acknowledge that the confidence gap and impostor syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working - 3 days in the office and 2 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your t Birmingham, Bristol, Leeds, Manchester, Marlow, South Coast We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include: Pension Share incentive plan Life Assurance Holiday Two days extra holiday on top of your usual entitlement on your birthday and at Christmas Trips Opportunity to qualify for Director hosted (often Michelin star) lunches as well as half and full year incentive trips to places all over the world Vouchers Technology vouchers, activity passes, restaurant discount card Partner/family Benefits Option to add your partner/family to some of the benefits Access to Perklife, our dedicated portal for all perks and flexible benefits Maternity, Paternity and Adoption support Two days extra holiday on top of your usual entitlement on your birthday and at Christmas
SOFTCAT PLC
Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Join our Customer Experience Team This is an exciting opportunity to join an evolving team within Softcat's fast growing Customer Experience function. You will report directly into the Customer Success Team Manager, and remain part of the Account CSM Team focused exclusively on increasing value to our internal strategic sales directors and their internal sales supports, as well as demonstrating value to some of Softcat's top billing customers within our L&C (Large & Complex) list. Success. The Softcat Way. There's a uniqueness to Softcat - what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Driving Success through Proactive Customer Engagement As an Accounts Customer Success manager, you will manage up to six strategic accounts, reporting to the Customer Success Team Manager. Your role involves supporting the sales account director and their teams to create a successful joint business plan and build processes that add value to our existing relationships. As anAccount Customer Success Manager, you'll beresponsible for: Developing Account/Success Plans, Stakeholder Mapping, and Action Tracking for process improvement Tracking renewal opportunities within named accounts and support Account CSMs in following the same methodology Positioning Customer Experience and Customer Success Management within sales teams for opportunities and proposals Monitoring and managing processes through Planhat, ensuring correct onboarding and adherence to CSM standards Creating onboarding plans for new team members to provide structure and improve proficiency Communicating regularly with key stakeholders to report on CSM customers, activities, and projects We'd love you to have Be able to support the Team Manager in driving initiatives to improve Account CSM performance Adaptable to change whilst multi-tasking and prioritizing requirements Exceptional customer service and be able build rapport with internal & external stakeholders Ability to drive innovation and process improvements with excellent organizational, communication, and time management skills Take ownership of problems and challenges and excel in a dynamic environment Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working- 3 days in the office and 2 d ays working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background. To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Anyinformation you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Birmingham, Bristol, Leeds, London, Manchester, Marlow, Newcastle, South Coast Create an alert subscription based on this vacancy We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include: Pension Share incentive plan Life Assurance Holiday Two days extra holiday on top of your usual entitlement on your birthday and at Christmas Trips Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the world Vouchers Technology vouchers, activity passes, restaurant discount card Partner/family Benefits Option to add your partner/family to some of the benefits Access to Perklife, our dedicated portal for all perks and flexible benefits Maternity, Paternity and Adoption support Two days extra holiday on top of your usual entitlement on your birthday and at Christmas Trips Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the world Vouchers Technology vouchers, activity passes, restaurant discount card Partner/family Benefits Option to add your partner/family to some of the benefits Access to Perklife, our dedicated portal for all perks and flexible benefits Maternity, Paternity and Adoption support
Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Join our Customer Experience Team This is an exciting opportunity to join an evolving team within Softcat's fast growing Customer Experience function. You will report directly into the Customer Success Team Manager, and remain part of the Account CSM Team focused exclusively on increasing value to our internal strategic sales directors and their internal sales supports, as well as demonstrating value to some of Softcat's top billing customers within our L&C (Large & Complex) list. Success. The Softcat Way. There's a uniqueness to Softcat - what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Driving Success through Proactive Customer Engagement As an Accounts Customer Success manager, you will manage up to six strategic accounts, reporting to the Customer Success Team Manager. Your role involves supporting the sales account director and their teams to create a successful joint business plan and build processes that add value to our existing relationships. As anAccount Customer Success Manager, you'll beresponsible for: Developing Account/Success Plans, Stakeholder Mapping, and Action Tracking for process improvement Tracking renewal opportunities within named accounts and support Account CSMs in following the same methodology Positioning Customer Experience and Customer Success Management within sales teams for opportunities and proposals Monitoring and managing processes through Planhat, ensuring correct onboarding and adherence to CSM standards Creating onboarding plans for new team members to provide structure and improve proficiency Communicating regularly with key stakeholders to report on CSM customers, activities, and projects We'd love you to have Be able to support the Team Manager in driving initiatives to improve Account CSM performance Adaptable to change whilst multi-tasking and prioritizing requirements Exceptional customer service and be able build rapport with internal & external stakeholders Ability to drive innovation and process improvements with excellent organizational, communication, and time management skills Take ownership of problems and challenges and excel in a dynamic environment Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working- 3 days in the office and 2 d ays working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background. To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Anyinformation you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Birmingham, Bristol, Leeds, London, Manchester, Marlow, Newcastle, South Coast Create an alert subscription based on this vacancy We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include: Pension Share incentive plan Life Assurance Holiday Two days extra holiday on top of your usual entitlement on your birthday and at Christmas Trips Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the world Vouchers Technology vouchers, activity passes, restaurant discount card Partner/family Benefits Option to add your partner/family to some of the benefits Access to Perklife, our dedicated portal for all perks and flexible benefits Maternity, Paternity and Adoption support Two days extra holiday on top of your usual entitlement on your birthday and at Christmas Trips Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the world Vouchers Technology vouchers, activity passes, restaurant discount card Partner/family Benefits Option to add your partner/family to some of the benefits Access to Perklife, our dedicated portal for all perks and flexible benefits Maternity, Paternity and Adoption support
SOFTCAT PLC
Marlow, Buckinghamshire
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team This is an exciting opportunity to join an evolving team within Softcat's fast growing Customer Experience function. You will report directly into the Customer Success Team Manager, and remain part of the Account CSM Team focused exclusively on increasing value to our internal strategic sales directors and their internal sales supports, as well as demonstrating value to some of Softcat's top billing customers within our L&C (Large & Complex) list. Success. The Softcat Way. There's a uniqueness to Softcat - what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Driving Success through Proactive Customer Engagement As an Accounts Customer Success manager, you will manage up to six strategic accounts, reporting to the Customer Success Team Manager. Your role involves supporting the sales account director and their teams to create a successful joint business plan and build processes that add value to our existing relationships. As an Account Customer Success Manager, you'll be responsible for: Developing Account/Success Plans, Stakeholder Mapping, and Action Tracking for process improvement Tracking renewal opportunities within named accounts and supporting Account CSMs in following the same methodology Positioning Customer Experience and Customer Success Management within sales teams for opportunities and proposals Monitoring and managing processes through Planhat, ensuring correct onboarding and adherence to CSM standards Creating onboarding plans for new team members to provide structure and improve proficiency Communicating regularly with key stakeholders to report on CSM customers, activities, and projects We'd love you to have Be able to support the Team Manager in driving initiatives to improve Account CSM performance Adaptable to change whilst multi-tasking and prioritizing requirements Exceptional customer service and be able build rapport with internal & external stakeholders Ability to drive innovation and process improvements with excellent organizational, communication, and time management skills Take ownership of problems and challenges and excel in a dynamic environment Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working- 3 days in the office and 2 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Softcat PLC, 7th Floor Billiards Building, 134 Edmund Street, Birmingham, United Kingdom, B3 2ES We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include: Pension Share incentive plan Life Assurance Holiday Two days extra holiday on top of your usual entitlement on your birthday and at Christmas Trips Opportunity to qualify for Director hosted (often Michelin star) lunches as well as half and full year incentive trips to places all over the world Vouchers Technology vouchers, activity passes, restaurant discount card Partner/family Benefits Option to add your partner/family to some of the benefits Access to Perklife, our dedicated portal for all perks and flexible benefits Maternity, Paternity and Adoption support
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team This is an exciting opportunity to join an evolving team within Softcat's fast growing Customer Experience function. You will report directly into the Customer Success Team Manager, and remain part of the Account CSM Team focused exclusively on increasing value to our internal strategic sales directors and their internal sales supports, as well as demonstrating value to some of Softcat's top billing customers within our L&C (Large & Complex) list. Success. The Softcat Way. There's a uniqueness to Softcat - what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Driving Success through Proactive Customer Engagement As an Accounts Customer Success manager, you will manage up to six strategic accounts, reporting to the Customer Success Team Manager. Your role involves supporting the sales account director and their teams to create a successful joint business plan and build processes that add value to our existing relationships. As an Account Customer Success Manager, you'll be responsible for: Developing Account/Success Plans, Stakeholder Mapping, and Action Tracking for process improvement Tracking renewal opportunities within named accounts and supporting Account CSMs in following the same methodology Positioning Customer Experience and Customer Success Management within sales teams for opportunities and proposals Monitoring and managing processes through Planhat, ensuring correct onboarding and adherence to CSM standards Creating onboarding plans for new team members to provide structure and improve proficiency Communicating regularly with key stakeholders to report on CSM customers, activities, and projects We'd love you to have Be able to support the Team Manager in driving initiatives to improve Account CSM performance Adaptable to change whilst multi-tasking and prioritizing requirements Exceptional customer service and be able build rapport with internal & external stakeholders Ability to drive innovation and process improvements with excellent organizational, communication, and time management skills Take ownership of problems and challenges and excel in a dynamic environment Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working- 3 days in the office and 2 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Softcat PLC, 7th Floor Billiards Building, 134 Edmund Street, Birmingham, United Kingdom, B3 2ES We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include: Pension Share incentive plan Life Assurance Holiday Two days extra holiday on top of your usual entitlement on your birthday and at Christmas Trips Opportunity to qualify for Director hosted (often Michelin star) lunches as well as half and full year incentive trips to places all over the world Vouchers Technology vouchers, activity passes, restaurant discount card Partner/family Benefits Option to add your partner/family to some of the benefits Access to Perklife, our dedicated portal for all perks and flexible benefits Maternity, Paternity and Adoption support
